Success Factors for E-Government Development in Korea and Way Forward

Towards Mobile-Government

September 2012
E-Government Advantages Based on Mobile Technologies for Countries of Central and South Asia

Contents

1. Koreas e-Government in Brief 2. Success Factors 3. Towards Mobile Government

Seoul - Worlds Most Wired City (June 23, 2011 ABC - 2 minutes 45 seconds)

Republic of Korea one of the poorest 20 countries to one of the richest 20 in 60 years

Koreas e-Gov. in Brief

History of Koreas e-Government

Expansion of integration of e-Government
Implementation focused on utilization and integration

Integration of systems for national informatization

31 major tasks for e-Government Services

Execution of 31 e-Government Projects including
sharing of administrative information

11 major tasks for e-Government Services

Enacting the Act on e-Government (2001) Establishing e-civil service, e-procurement, and NEIS

Promoting Informatization
Building the foundation for nationwide broadband networks Enacting the Framework Act on Informatization Promotion (1996)

Building Administrative Networks(1987~1996)

Implementing Administrative Computerization(1978~1987)

Related Legal Framework

e-Government
Framework Act on National Informatization, e-Government Act, Office Management Regulation, Law on Processing Civil Affairs, Law on Resident Registration, Act on Public Records Management, Information Disclosure Act

Information Usage Enabling Environment

Digital Signature Act, Framework Act on e-Commerce, Act on Promotion of e-Trade, Act on Internet Address Resource

Prevention of Negative Effects of Informatization

Act on Promotion of Information and Communications Network Utilization and Information Protection, etc, Act on Personal Information Protection, Use and Protection of Credit Information Act, Protection of Communication Secrets Act, Act on the Protection of Information and Communications Infrastructure

Sustained Development of IT and Industry

Framework Act on Telecommunications, Act on the Protection, Use, etc of Location Information, Framework Act on Electronic Commerce, Electronic Financial Transaction Act, Software Industry Promotion Act, e-Learning Industry Development Act, Framework Act on the Promotion of Cultural Industries

Koreas e-Government Budget

2002 Budget Fund Total 12,155 7,053 19,208 2005 20,272 8,780 29,052 2010 22,203 10,892 33,095 2011 21,948 11,075 33,023
(Unit: KRW 100 million )

Built early e-Government foundation form government budget and the Information and Telecommunication Promotion Fund Around 10 years of continued investment into informatization (1% of State Finance Budget) The ministry in charge of e-Government (MOPAS) set aside a separate budget for horizontal projects involving multiple ministries (prevent duplicative investment and effectively carry out horizontal projects)

IT Governance for E-Government in Korea

NIA Presidents Council on Informatization Strategies (PCIS)

NIA Administration Ministry of Public & Security (MOPAS)

Establish visions for e-government Coordinate & evaluate e-government initiatives

Establish e-government policies Construct government-wide infra.

Roles of Organizations

Formulate and implement action plans for e-government projects

Provide institutional and technical support for carrying out e-government projects National Information Society Agency (NIA)

Respective Ministries

Major Results
Before

After

Customs Clearance Service (export clearance) Patent Service (examination period)

1+days

2-min

36 months (1997)

9.8 month (2006)

e-Procurement (No. of contract per employee) Document distribution

179 (1997) 78.1% (2002)

890 (2008) 100% (2010)

UN e-Government development index UN Public Service Awards

Ranked 15th (2001)

None

Ranked 1st 2010, 2012

5 Awards (2003, 2007, 2011)

Success Factors

Success Factors Emerging Stage

Strong Government Leadership

Strong leadership from the President

Strategic and sustainable plans for 20 years Nationwide change management program

e-Government projects aligned with Performance Evaluation

Technology Support

Participation of experienced System Integration (SI) companies and specialized solution vendors Adoption of practical technology; GIS (Geographical Information System), LBS (Location-Based Services), Component Based Developing technology, etc.

Success Factors Enhanced to Transactional

3
Change Management of Public Officers in a Changing e-Government Environment

Overcame issues such as public officers' fear of workforce reduction due to e-Government deployment and resistance in using information systems through sustained change management education
* electronic system user training, public officer e-capacity development, informatization contests and so forth

Sustained Investment in e-Government Budget

1% of the national budget was invested into e-Government construction every year Created and utilized the Information and Telecommunication Promotion Fund to build early e-Government
* Appropriated 10% of the informatization budget for e-Government support projects by MOPAS in order to effectively implement multi-ministry horizontal projects (2004)

Performance-based Program Management

Clear goals, objectives, short and long-term plans with expected expenditure, income streams and deadlines Qualitative, Quantitative Performance Index (KPI) for nationwide level and each project level Designation of an officer or organizing body in charge of project performance

Success Factors Transactional to Connected

6
IT Governance

Presidential Committee On Govt National Informatization Strategy Committee chaired by the Prime Minister mediates and private expert and guides the administrative branches Assigned CIO for central and regional e-Government and created dedicated support structures Utilized specialized e-Government technical support agencies
* National Information Society Agency, Korea Local Information Research & Development Institute

Revision of the legislative system for government process reform

* Act on Expansion of Dissemination and Promotion of Utilization of Information System (1986), Framework Act on Informatization Promotion (1996), Digital Signature Act (1999), e-Government Act (2001), Act on Shared Utilization of Public Administration Information (2010) etc.

Customer Oriented e-Government Services

e-Government initiatives with the most potential to impact everyday lives of citizens , such as resident registration, vehicle, customs clearance, employment, statistics management etc... were given first priority, which became the foundation for e-Government
* Korea's e-Customs, e-Procurement, and e-Patent solutions grew to become globally recognized brand products

Where is Korea Now?

Phase 1 - Foundation
Consolidation of internal administrative procedure and establishment of common basis Selective public service reform

Phase 2 - Service Advancement

Advancement of internal administrative procedure Expansion of integrated civil services through multiple channels (mobile) We are Here ! Level 4 Connected
Connected online service provided by agencies Converged and multi-channel delivery of public/civil services

Phase 2 Phase 1

Level 1 Emerging

Level 2 Enhanced

Level 3 Transactional

Limited web presence

Regularly updated contents and information

Visa, passport, birth records obtained online

Taxes & fees paid online

Towards M-Government

Focusing on Mobile Matching Current Trends

In 2012 the number of smart-phones in Korea surpassed the number of PCs(desktops + laptops) In 2014 the number of mobile internet users will surpass the number of PC internet users In March 2011 there were 10 million smart-phone subscribers doubled to 20 million smart-phone subscribers by December 2011 (9 months)

Government Services
Increased utilization of : Phones - Call-center operation Internet - Website development and operation Mobile (smart) phones - Mobile phone services

Sampling of Korean m-Gov. Applications

The Korean government provides various services through mobile applications. The number of officially supported applications is expected to reach 1000 by the year 2015.

Prof. Info

ICT

Admin dic.

Productivity Economy Center dic

Movie industry

Broadcast Comm.

Employment LegislativeUniversity Open Stats Portal Lectures

Citizen Services

Request

Proposals

E-petition Consumer

Youth Call Center

Call Center

Power Supply Call center

News & Info.

Employment City Gov. Helper

Job Cast

SME stats

Jons

Commercial Tech

Real Estate

Blue House

Finance Trends

Lifestyle Info.

Traffic

Oil prices

Hiking trails

Incheon airport

Green travel

Forest Trails

Hospital info

Price Location Comparison Finder

Smart Blood Donation

Entertain -ment

Travel

Plays

Seaside Tourism

Traditional History Folk museum Tourism

Tourism

Gaya History Chung-Buk Free Culture Travel

Mobile-Government Best Practice: Mobile E-People Application

Government services had to meet the growing demand for mobile services, utilizing the technology available (complaints, proposals, policy discussion, single window for communication)

Korean Governments App Store (Ministry of Public Affairs and Security)

Vision and Goal for Koreas Smart Government

Implementation of Worlds Best Smart Government

Implementation of Koreas Mobile-Government

Quality, Communication with Citizens

Global Competitiveness

Efficient, Effective, Coherent

Establish a Mobile-Government service execution plan (Information Strategy Planning - ISP)

Internal utilization (G2G) by government officials and staff

Customized, 2-way communication

Security, Common Platform, Standardization

Korean m-Gov. ISP Lessons Learned

The following are some key lessons learned from the recent mobile-government ISP (Information Strategy Planning)

1) Customer-oriented M-Government Service New services need to reflect the demand of citizens Usage of location-based information and other new-technologies to provide various interactive services (lifestyle, welfare, disaster management, etc.) and not just simple notification services Convenience first (civil petition services etc.) 2) Establishment of Mobile transaction system Priority on developing electronic payment system core to enhancing efficiency Identify the proper service model to support the administrative works of local governments (processes mapped to system) Utilization of Government Mobile-Office 3) Prevent overlapping and duplication of mobile service Compatibility and Accessibility - develop government-wide mobile services taking into considering technological problems such as regulations and security Develop and spread the shared mobile-based components utilizing a common base

Introduction to NIPA

What Does NIPA Do?

Researching policy for the IT industry, and supporting policy development Carrying out businesses related to establishing the fundamentals for the industry, such as promoting and developing the IT industry and cultivating professional human resources Vitalizing the distribution market for the development of the IT industry, and supporting marketing Promoting business related to the convergence and utilization of IT technology Supporting international exchange, cooperation and overseas expansion related to the IT industry

International Cooperation
NIPA identifies IT needs in collaboration with the host government and implements consulting programs in collaboration with other multi-lateral development partners. For these overseas ICT projects developed by NIPA in partnership with international organizations such as the World Bank (as is this case), ADB, and WIPO, NIPA produces a feasibility study report and provides consulting to suggest relevant IT services for that country. NIPA expands and strengthens cooperation with international organizations so that it improves the development and capacity of human resources (consulting) at the international level.

What is NIPA?
NIPA is a subsidiary agency of the MKE (Ministry of Knowledge Economy) of Korea. NIPA strives for overseas informatization (digitalization) by exporting Koreas advanced ICT in accordance with its plan of sustainable ODA and cooperation with international organizations.

Thank you!
(cc) JD Hancock@flickr

Isaac Kim, Senior Consultant | National IT-industry Promotion Agency (NIPA) icherche@gmail.com | tel) +82 10 9307 0242

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