1.

Chung ti hi vong nhn c th hi m cua cac ngai trong tng lai gn We hope to hear from you in the near future. 2. Cui cung, chung ti mun lu y rng cn phai giao hang trc Giang sinh va hi vong rng chung ti co c s am bao o cua cac ngai - Finally, we would like to point out that delivery by Christmas is essential, and hope that you can offer that guarantee. 3. Nu cac ngai ng y giam gia theo yu cu cua chung ti, chung ti se t hang mua s lng ln - If you can offer to the concession, we have asked for we will place a substantial order. 4. Chung ti cn giao hang nhanh vi chung ti co s lun chuyn hang lin tuc. Do o chung ti cn cac ngai am bao la luc nao cung giao ung han Prompt delivery would be necessary as we have a rapid turnover. We would there fore need your assurance that you could meet all delivery date. 5. Nu san phm o tt chung ti se t hang nhiu hn na trong tng lai - If the product is satisfactory we will place further orders with you on the future and frieght rates. 6. Nu gia nim yt canh tranh, cht lng at tiu chun, chung ti se t hang thng xuyn - If the price quoted are competitive and the quality up to standard, we will order on a regular basic. 7. Min la cac ngai bao gia hp ly va am bao giao hang trong vong 4 tun sau khi nhn c n t hang chung ti se t hang thng xuyn - Provided you can offer favorable quotations and guarantee delivery within four weeks from receipt of order, we will place regualar orders with you. 8. Cng ty chung ti la 1 chi nhanh cua IBM va chung ti chuyn v phn mm may tinh - Our campany is a subsidiary of IBM and we specialize in software. 9. Phong thng mai quc t VN gii thiu cho chung ti - We will give your name by the Vietnam international Chamber if Commercial.

10.Chung ti la ca hang bng ia ln thi trng Paris, chung ti mun bit thm v loai bng casset quang cao trn t Hife news s ra thang nay - We are a large record store in the center Paris and we would like to know more about the tapes and cassettes you advised in this monts editing of Hifi news. 11. Nh hip hi thng mai HN ma chung ti bit c ia chi cua cac ngai - We are indebted for your address to the Track Association in HN. 12. nghi cac ngai gi cho chung ti bang gia cp nht nim yt gia canh tranh nht cho cac loai vt liu xy dng cua cac ngai - Pleasure would you send me an up to date price list. Quoting your most competitive prices for your building materials. 13.Chung ti rt cam kich nu co thm thng tin chi tit v phn mm h thng ma cac ngai ang quang cao ia chi in t cua cac ngai - We would appreciate more details about your system software which you are currently advertising on your website. 14.Chung ti d inh t mt n hang vi s lng ln va do o mun bit mc chit khu theo s lng ma cac ngai cho phep - We intend to place a substantial order and would therefore to know what quantity discount you allow. 15.Chung ti thng giao dich theo mc chit khu thng mai 30% vi nhng n hang ln hn 1000 chic - We usually deal on a 30% trade discount for order over 1000 units. 16. Chung ti rt mng nu cac ngai gi cho chung ti catalogue mi nht va bang gia hin hanh cho nhng mt hang noi trn - We are pleased if you send us the latest catalogue and the current price list for the above mentioned products. 17.Chung ti la khach hang thng xuyn mua mt hang nay va chung ti se rt vui mng nu cac ngai gi mu va cho chung ti bit gia thp nht cua cac ngai co th chao ban - We regularly buy this kind of product and we are very pleased if you send us the sample and the lowest possible price you can offer.

18. Chung ti mun mua qun ao may sn, nam n cua cac ngai, giao hang ngay. nghi cac ngai gi mu hang nay va cho chung ti bit chi tit v gia ca va thanh toan - We would like to buy your ready made clothes for men and ladies, immediate shipment. Would you please send us sample of the goods and details about prices and terms of payment? 19. Giao hang trong vong 1 thang k t khi nhn c n hang cua cac ngai Delivery within 1 month upon receipt of from the date of receiving your order. 20. Chung ti mun mua xi mng nhan hiu con Rng o cua cac ngai va se rt vui mng nu cac ngai bao gia F.O.B Hai Phong cho chung ti - We are interested in your red cements and would be glad if your prices are quoted. 21.Chung ti rt tic bao cho cac ngai rng chung ti khng th ban cho cac ngai nhng mt hang nay c vi nhu cu trong nc rt ln ma chung ti khng thoa man c - We are very sorry to inform you that we could not sale the commedities immediately because the big demand at home market which we cant meet. 22. Chung ti khng san xut cac mt hang cac ngai hoi mua mt nm nay ri nhng chung ti co th chao ban cho cac ngai nhng mt hang tng t vi gia 500 bang Anh C.I.F Liverpool mi tn - We havent product the items of the goods which you requested for several years but can offer the similar ones at the price of 500 CIF Liverpool Perton. 23.Nu cac ngai co th ban cho chung ti nhng mt hang co phm cht chung ti cn, chung ti se t mua thng xuyn vi s lng ln - If you could supply us goods with the quality you need we would place substantial orders on a regular basic. 24.Nu hang cua cac ngai c nh mu, chung ti tin la se ban rt chay y - If your products are up to the samples we believe that it will be sold well here.

25. Chung ti mong nhn c tin cua cac ngai sm va mong c gp cac ngai trong mt tng lai khng xa - We are looking forward to hearing from you soon and to meeting you in the near future. 26.Chung ti a thu xp chuyn hang may tinh (xem fax cua chung ti gi ngay 3/4) gi i Tilbury se cht hang ln tau Northern Cross i New Zealand ngay 8/4 - We have arranged for the consignmnts of computers( see our fax 4 April) to be sent to the Tilbury for loading on the Northern Cross, which sales for New Zealands on 8 April. 27. Xin gi kem phiu gi hang chun va vn n (6 ban), trong o 4 ban phai ky va gi lai chung ti - Enclosed you will find the completed standard shipping note and bill of ladding( 6 copies). 4 copies of which should be signed and retured to us.

28.L hang o se n cang Sai Gon ngay 4/12 c ch trn tau M.V. Orient khi hanh t London ngay 25/11 - The consignment is arriving at SaiGon lort on 4th December on the M.V Orient which sailed from LD 25 th November. 29. nghi gi hang bng ng b ti cang Sai Gon chuyn ch bng tau AB, se khi hanh in London ngay 25/3, se bc hang tai bn s 5 t ngay 20 n 24 - Please arrange to send the consignment by road to SaiGon Port to be shipped by the SS AB, due to sail for Lon Don on 25 March and to load at No 5 Dock from 20 to 24 November. 30. nghi gi cho chung ti 3 ban hoa n va ban k v phi vn tai ngay, mun nht vao ngay 30/12 - Invoices in triplitace and your account for transportation charges should be sent to us at once, not later than 30 th December. 31.S hang 1,000 tn xi mng giao theo hp ng mua ban s HD4507/12 c ong trong 3 container 20 feet ch trn tau Orient n cang Hai Phong ngay 10 thang 4 - The consignment of 1000 tons of cement under the sales contract No HD4057/12 packed in three 20- feet containers, shipped on bord the MV/SS Orient, arrived at HP port on 10 April.

32. Chung ti a gi bng bu kin hang loat mu tham lam bng cac nguyn liu khac nhau, k ca bng si tng hp - We have already sent you by parcel post a range of rug samples which are made of different materials, including synthetic fiber. 33. Chung ti cn giao hang nhanh vi chung ti co s lun chuyn hang lien tuc. Do o chung ti cn cac ngai am bao la luc nao cung giao hang ung han - Promt delivery wuold be necessary as we have a rapid turnover. We would therefore need your assurance that we could meet all delivery date. 34. Chung ti mun lu y rng cn phai giao hang trc Giang Sinh va hy vong rng chung ti co c s am bao o cua cac ngai - We would like to point out that delivery before Christmas is essential and hope that you can offer us that guarantee. 35. Chung ti mun gi mt l hang may moc va linh kin sang My trong vong 2 thang ti - We have a consignment of machine and parts to be sent to the USA with the next two months. 36. nghi hay n ly hang tai nha may cua chung ti va chuyn sang My vao cui thang 3 - Could you please pick it up/ collect it at our workshop/ factory at/ in our factory and delivery it to in the USA by the end of March. 37. Nu cac ng co th giao hang nh ngay chung ti a ra thi xin cho chung ti bit chi tit lich trinh cua tau va gia cc - If you could handle the consignment by the date given, please let us have your details of sailings. 38.Tau se ri cang HP sm nht i My la tau Eagle, hin ang xp hang tai bn tau s 2, cang HP, va se nhn hang cho n ngay 25/1 la ngay tau se khi hanh - The earliest vessed due out of HP Port for the USA is the Eagle, which is at present loading at No.2 Dock, HP Port, and will accept cargo until 21 January when she sails. 39. Gia cc cho hang ong thung g la US$102 mt tn hoc 10 met khi va xin gi kem nhng chi dn v vn tai - Our freight rate for crated cargo

is $102 per 1 or $ 102/10 MT instructions.

and I have attached our shipping

40.L hang 20 b ban n a c chuyn n cac ng bng ng st vao ngay hm nay. Xin cac ng vui long xac nhn vic nhn hang va trich dn phiu gi hang s 8573 - The consignment of 20 sets of dining table has been sent to you by rail today please confirm receipt and quote consignment note No.8573. 41. Chung ti se bao cho quy ngai bit ngay gi hang khi vic bc hang hoan tt theo nh yu cu cua quy ngai - We will inform you of the date of dispatch immediately upon completing shipment as your requirements. 42. Chung ti xin xac nhn se ban ga trai ging nh gia a trong th cua ng, va se tin hanh chuyn hang bng phng tin ring cua chung ti vao u tun ti - We confirm supply of the bedclothes at the prices stated in the letter and are arranging for despatch by our creen delivery vehicles early next week. 43.Chung ti buc phai bao cho quy cng ty la chung ti khng th gi toan b s hang quy cng ty t mua c do thiu ch cht hang - We have to advise you that we are unable to dispatch in the full your order owning to a great shortage of shipping space.

44.Chung ti vui mng bao tin cho cac ngai bit rng hang thuc n t hang cua cac ngai a c xp xung tau cho cac ngai ngay hm nay - We are pleased to inform you that the goods included in your order have been shipped to you today. 45.Chung ti se thu xp giao hang thay th ngay lp tc bng ng hang khng, chi phi do chung ti chiu hoan toan - We will arrange for replacement to be dispatched delivered by air (completely) at our own cost.

1. Chung ti thanh thc xin li vic quy cng ty khiu nai rng hang cua quy cng ty bi ln vi cac hang khac We are really sorry for your complaint that your goods have been mixed up with others. 2. Cam n quy cng ty a gi bc th ngay 23/3. Chung ti thanh thc xin li v s sai sot khng may a xay ra trong qua trinh thc hin n t hang cua quy cng ty We thank you for your letter of 23 March and would like to apologize for the unfortunate error that has occurred in the execution of your order. 3. Chung ti xin li vi giao dich nay a gy phin ha cho quy cng ty va xin cam oan vi quy cng ty rng chung ti se quan tm ht sc ti cac n t hang sau cua quy cng ty We apologize for the inconvenience this business has caused you and assure you of our best attention to your future orders. 4. Chung ti a nhn c th cua quy cng ty gi ngay 23 thang Ba va qua kim tra chung ti thy rng khiu nai cua quy cng ty la do co s hiu lm We have received your letter of March 23 and on examination we find that your complaint is due to a misunderstanding. 5. Cam n ng a gi email thng bao v vic giao hang khng ung. Ti a kim tra l hang o va thy rng catalogue mua ng hin thi cua chung ti lit k cac ban trang im ng cn theo ma DT 120. Ti nghi ng a dung catalogue cua he nm ngoai Thank you for your email informing the wrong delivery. I have looked into it and find that our current winter catalogue lists the dressing tables you wanted under DT 120. I think you must have used last summers catalogue. 6. Nu cac ng mun chung ti gi chuyn hang khac theo n t hang s 1104 cua cac ng thi xin cho chung ti bit. Chung ti co sn qun ao trong kho va co th gi chung trong vong 2 tun ti If you want us to send you another shipment as per your order No. 1104, please let us know. We have the garments in stock and would be able to send them within the next fortnight.

7. Chung ti nghi minh khng co trach nhim trong yu cu bi thng cua cac ng We asumme no responsibility in claim. 8. Chung ti mun c bit nhn manh rng chung ti cha bi khiu nai gi v mt hang nay t trc n nay We would speacially point out that no complaints have been made against us so far. 9. Mu 1: Dear Mr Wrong Order No. 2639/L Please accept our apologizes the error made by our company in filling your order no. 2639/L dated Monday, 3 Jan 2011. You ordered 12,000 size Ultra super-long-life premium batteries, but our dispatch office sent 1,200. This was due to a typing error. The balance of 10,800 batteries was dispatched by express courier to your store this morning and will arrive by Friday, 14 Jan 2011. Since we value your business, we would like to offer you a 10% discount off your next order with us. We look forward to receiving your further orders and assure you that they will be filled correctly.

10. Mu 2: You are an administrator for Exhibitions International, a company which organizes business exhibitions and trade fairs around the world. You have received the following letter of complaint about your companys most recent exhibition Flat 303 Lucky Mansions 856 CheungSha Wan Road Cheung Sha Wan Kowloon 3 Jan 2011 The Administrative Officer Exhibition Services Exhibitions International 33 Kadoorie Avenue Kowloon Dear Sir/Madam I attended your exhibition Sound Systems 2010 at the Fortune Hotel from 24-27 Dec and found it inform active and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organizational problems. I explain each of the problems below. Firstly, I had difficulty in registering to attend the event. You set up an on-line registration facility, but I found the facility totally unworkable. Even after spending several wasted hours trying to register in this way, the computer would not accept my application. I eventually succeeded in registering by faxing you. Secondly, the exhibition was held at one of Hong Kongs most prestigious hotels, but frankly the venue was better suited to a medium-sized business conference than to a large exhibition open by registration to the public. The lack of space led to serious overcrowding in the venue, particularly at peak visiting times (i.e. lunch times and early evening). On one or two occasions I was also seriously concerned about the physical safety od attendees. The final point I want to make concerns product information. It is very enjoyable to see and test a range of excellent sound systems, but it is also important to be able to take away leaflets on interesting products, so that more research can be done before deciding which system to buy. However, by the time I attended the exhibition all the leaflets had been taken. Could I please ask you to look into these matters not only on my behalf but also on behalf of other attendees, and in fact on behalf of your company, too. I look forward to hearing from you. Yours faithfully Micheal Leung