10/4/13

HP Anytime- HPGAS- The 24x7 IVRS based refill booking system

Font size
Contact Us Feedback Sitemap

About Us

Products & Services

Press & Media

Investors

Human Resources

CSR

Home Search Text Search Dealer

Products & Services

LPG

HP Anytime

HP Anytime
About HP Gas About LPG Our Offerings Dealer Locator LPG Services,Refill Booking,Complaints Quality & Infrastructure Safety & Environment Conservation FAQs Photo Gallery Videos Tips Distributor Selection Distributor Interview Result Write To Us
States / Areas Andhra Pradesh Bihar & Jharkhand Delhi & NCR Gujarat
--Select--

HP Anytime, a 24x7 IVRS based refill booking system, is a customer-centric initiative launched by HPCL in the interest of all HPGAS customers. Through this system, a HPGAS customer can call a Single Number across the State to book refills. The Customer would instantly get a real time booking number from IVRS. This system replaces the current practice of manual booking by the showroom staff.

All the refill bookings made through HP Anytime are captured in a central server and the data is then transferred to the PCs of respective HPGAS distributors automatically. For those customers who prefer to book personally at the HPGAS distributorship, fixed phones are provided at all Agencies to connect with IVRS. HP Anytime enables HPGAS customers to book refills and obtain confirmation round-the -clock seamlessly without any difficulty such as engaged telephones, restricted working hours, manual errors, etc. The IVRS numbers are as follows:
HP ANYTIME CONTACT NUMBERS Phone Number 96660 23456 95071 23456 99909 23456 98244 23456 99610 23456 99640 23456 88888 23456 96690 23456 90909 23456 98556 23456 78910 23456 90922 23456 90922 23456 98896 23456 90888 23456

Kerala Karnataka Maharashtra & Goa Madhya Pradesh & Chhattisgarh Odisha Punjab Rajasthan Tamil Nadu Puducherry Uttar Pradesh West Bengal

The customers can register their landline / mobile numbers as personal numbers on IVRS to facilitate auto-identification of the customer when he/she calls up next time. HP Anytime also sends 3 SMS alerts to customers on the status of refill supplies: Refill booking number and date of pending orders Cash memo number & date Delivery confirmation of refills. It is proposed to extend HP Anytime to cover all HPGAS customers in other States/Cities in phases.

www.hindustanpetroleum.com/En/UI/hpanytime.aspx

1/2

10/4/13

HP Anytime- HPGAS- The 24x7 IVRS based refill booking system

Copyright 2008, HPCL. All rights reserved.

Regulatory Requirements |

HPCL Stock Price | Privacy Policy | Terms of Use | Disclaimer

Best v iew ed by 1024 x 768 pixel resolution w ith Internet E xplorer 5.5 and abov e.

www.hindustanpetroleum.com/En/UI/hpanytime.aspx

2/2