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CRITICAL INFORMATION SUMMARY Information about the service.

Heres a quick summary of all the important bits about your ADSL1 Broadband plan. It covers things like the length of your contract and how much you need to pay each month. MINIMUM TERM The minimum term will depend on the contract term you choose and can be is 1, 12 or 18 months. Whats Included and Excluded?

ADSL1 is not available in all areas. In addition, it is important to note that Broadband will deliver speeds of up to 1.5Mbps/250kbps. CONNECTION TIMEFRAMES Once weve accepted your application, well try to connect your ADSL service on the date you ask for, but this might not always be possible. If there has been a previous working ADSL service at your premises and we can reconnect it without having to visit your premises, the local telephone exchange or anywhere in between, then we aim to connect the service within five working days of your request. BROADBAND SPEEDS

Your ADSL service includes: Dynamic IP Address Your monthly Broadband Allowance will depend on the plan you choose and can be 25GB or 50GB. If you have chosen a shaped plan, once you have reached your usage allowance, the speed of your service will slow to 256kbps. Usage means monthly download data transfer, where 1 Gigabyte = 1024 Megabytes. If you have chosen an unshaped plan, excess data used will be charged at $5.50 per GB in 1 Megabyte Increments. Information about pricing. Your minimum monthly charge will depend on the plan you choose: Monthly Plan Cost 25GB 50GB 1 MB 1 MB (included) (excess) $49.95 $0.0020 $0.0054 $59.95 $0.0012 $0.0054

Actual speeds you will receive will vary due to a number of factors such as your distance from the exchange, the network connecting the exchange, your equipment, software and internet traffic. Download speeds on devices connected via a Wi-Fi modem or network extender may be slower than on devices connected by a fixed Ethernet cable.

CONNECTION CHARGE Connection charge (new or churn) will depend on the contract term you choose and can be: 1 month contract $99 12 month contract $59 18 month contract $0 BILLING We will bill you in advance for the minimum monthly charge and features and in arrears for data. Your first bill will include charges for part of the month from when you took up your plan until the end of that billing cycle, as well as the minimum monthly charge in advance for the next billing cycle. WERE HERE TO HELP If you have any questions, just contact us via 1300669350 or any other contact method so we can serve you better. Or you can visit us at for additional information, including to access information about your usage of the service.

Lower fees are available upon bundling with qualified services. The total minimum amount that you will pay (including the connection charge) will depend on the plan you choose and the length of your contract: Monthly Plan 25GB 50GB Total Cost Total Cost Total Cost (1 month) (12 months) (18 months) $148.95 $658.40 $899.10 $158.95 $778.40 $1079.10

EARLY TERMINATION If you choose to cancel your service or it is disconnected for any reason within the contract term you will be charged an early termination fee (ETF) of: 1 month contract No ETF 12 month contract $99 ETF 18 month contract $198 ETF Other Information AVAILABILITY

COMPLAINTS If you have any concerns or complaints, you can access our complaint resolution process via the details on our website at You can also contact the Telecommunications Industry Ombudsman at