LAURA J.

BRENNAN
740 W. Cornelia Ave. #3 Chicago, IL 60657 PROFESSIONAL EXPERIENCE GROUPON Chicago, IL Account Manager/Client Specialist April 2013-present Support growing, diverse base of clients throughout marketing campaign lifecycle, including preparation for launch through training on internal tools and troubleshooting Maintain a positive, helpful relationship with clients while continually assessing goals and driving solutions Drive continued engagement with clients to encourage retention and loyalty Founding member of team designed to update and implement new communication strategies for domestic and international expansion of department Gather and present data to management to encourage clear and efficient communication between departments Promote sales campaigns and connect directly with customers through weekly social media updates Chicago, IL GROUPON April 2011-April 2013 Deal Qualifier (Promoted from Fact-Checker in June 2011) Prevented consumer recalls, announcements, and misleading information on website through fact-checking and streamlining CRM records; kept error rate consistently low while maintaining high work output on tight deadlines Anticipated workflow blocks between departments and constructed solutions to ensure accurate information reached colleagues and consumers Supplemented website with relevant media, reviews, and important legal and policy information; daily use of HTML Maintained expert knowledge of and adhere to market-specific company policies and global editorial voice; provided consistent feedback on potential areas for improvement IMAGINATION PUBLISHING Chicago, IL Editorial Intern, Research Editor August 2010 March 2011 Assessed client needs, planned and executed content, and coordinated cross-departmental projects with editorial team Researched, created, and edited custom print and digital content for national and international publications Fact-checked variety of industry-specific content for multiple Fortune 500 clients Assembled promotional material to accompany digital and print content Wrote for in-house blog, Orange, and promoted content through social media EPIC SYSTEMS, INC. Verona, WI Proposal Manager / Coordinator September 2009 June 2010 Managed workflow, coordination, preparation and delivery of over 50 RFPs, RFIs and RFQs on 2-4 week timelines for leading healthcare information technology company Organized and led multiple project strategy meetings each week to streamline projects and motivate team members Collaborated with internal and external senior executives on multi-million dollar sales contracts and contracting processes Completed formal training and research in electronic medical record software and healthcare industry topics QUINCY BIOSCIENCE Madison, WI Inside Accounts Representative July 2008 July 2009 Sourced new clients, increased business-to-business and business-to-consumer sales, and provided customer service for emerging biotechnology company Wrote and edited copy to promote new nutritional supplement campaign THE BADGER HERALD Madison, WI Columnist / Staff Writer (promoted in 11/08) September 2007 May 2009 Published weekly column on topics of interest for Opinion/Editorial section of the countrys largest fully independent daily campus newspaper, with daily circulation of 15,000 issues Republished on sites such as CBSNews.com and UWire.com BANKFINANCIAL, FSB Burr Ridge, IL Marketing & Communications Intern May 2006 August 2006 EDUCATION UNIVERSITY OF WISCONSIN, CLASS OF 2009 Madison, WI Bachelor of Arts in Communicative Disorders: Major GPA: 3.6 / Cumulative GPA: 3.4 Completed additional coursework in media, communications, and psychology; Studied at the Foundation for International Education in London, UK Member of the National Student Speech Language Hearing Association (NSSLHA) Member of a university political organization; volunteered for presidential campaign ADDITIONAL INFORMATION Skills include: Microsoft Office, Salesforce CRM, AP and Chicago style, copyediting, social media, Wordpress/CMS, CSS, HTML, and basic Adobe functions Interests include travel, blogging, training for a half-marathon, trivia, reading nonfiction, and writing laurajbren@gmail.com (708) 466-2452