1.

11 Lean Office Simulation

Six Sigma Black Belt and Green Belt Week 1 2008-06-01

Office Simulation - Agenda

1. Introduction 2. Round 1 of Simulation 3. Lean Tools for the Office Basic Tools 4. Round 2 of Simulation 5. Lean Tools for the Office Advanced Tools 6. Round 3 of Simulation

2008-06-01 SKF Group Slide 1

SKF (Group Six Sigma)

1.11 Lean Office Simulation

Introduction to Simulation Office Simulation Round 1

2008-06-01 SKF Group Slide 2

SKF (Group Six Sigma)

1.11 Lean Office Simulation

Office Simulation Round 1

Introduction to Simulation
An office will be simulated involving activities of: prototype order processing. The office environment will include telephone interruptions and meetings. A "day" will be 1 hour (60 minutes).

2008-06-01 SKF Group Slide 3

SKF (Group Six Sigma)

1.11 Lean Office Simulation

Office Simulation Round 1

Situation
Company has been coming "under fire" from their customers due to long delivery time and errors in their prototype orders. In addition, manufacturing is upset with the errors in the build information (drawings, BOMs and orders) leading to delays in manufacturing and error in the product. Lastly, management is upset because of the errors and missing information leading to delays in getting paid for the work done. The organisation has attribute the source of errors to short-comings in the front office operations.

2008-06-01 SKF Group Slide 4

SKF (Group Six Sigma)

1.11 Lean Office Simulation

Office Simulation Round 1

Introduction to Simulation
Participants will assume the roles of: Manager, Customer A, Customer B, Sales, Mail Courier, Product Planner, Prototype Personnel, Engineer, Manufacturing Detroit and Manufacturing Chicago. Other participants will serve as Value Stream Mappers (2-4). Any additional participants will serve the role as "Observers". Performance will be measured at the end of each "day", including: Lead Time, Throughput, Percent Complete and Accurate and Productivity.

2008-06-01 SKF Group Slide 5

SKF (Group Six Sigma)

1.11 Lean Office Simulation

Office Simulation Round 1

Round 1 De-brief
Discuss what happened. What did the performance measures tell you? What do the Value Stream Maps tell you? Relate to real world experiences. The information obtained in Round 1 will serve as a baseline for our performance. We will re-calculate these measures after each round, and compare the results. Hopefully, we will see improvements each round.

2008-06-01 SKF Group Slide 6

SKF (Group Six Sigma)

1.11 Lean Office Simulation

Office Simulation Round 2

2008-06-01 SKF Group Slide 7

SKF (Group Six Sigma)

1.11 Lean Office Simulation

Office Simulation Round 2

Round 2 of Simulation
Develop ideas that can be implemented relating to the concepts covered:

Standardised Work Quality at the Source Workplace Organisation Visual Controls and Management People Involvement Batch Reduction

No major Information Technology solutions will be permitted. You will have approximately 10 minutes to agree on specific improvements and 30 minutes to implement the changes agreed upon.

2008-06-01 SKF Group Slide 8

SKF (Group Six Sigma)

1.11 Lean Office Simulation

Office Simulation Round 2

Round 2 De-brief
Discuss what happened. What did the performance measures tell you? What do the Value Stream Maps tell you? Relate to real world experiences. Compare Round 2 results with Round 1.

2008-06-01 SKF Group Slide 9

SKF (Group Six Sigma)

1.11 Lean Office Simulation

Office Simulation Round 3

2008-06-01 SKF Group Slide 10

SKF (Group Six Sigma)

1.11 Lean Office Simulation

Office Simulation Round 3

Round 3 of Simulation
Develop ideas that can be implemented relating to the concepts covered:

Pull Systems Cellular / Teaming concepts Equipment Reliability Levelling, Management Timeframe & Takt Image

No major Information Technology solutions will be permitted. You will have approximately 10 minutes to agree on specific improvements and 30 minutes to implement the changes agreed upon.
2008-06-01 SKF Group Slide 11 SKF (Group Six Sigma) 1.11 Lean Office Simulation

Office Simulation Round 3

Round 3 De-brief
Discuss what happened. What did the performance measures tell you? What do the Value Stream Maps tell you? Relate to real world experiences. Compare Round 3 results with Rounds 1 & 2. What would you differently if given another opportunity?

2008-06-01 SKF Group Slide 12

SKF (Group Six Sigma)

1.11 Lean Office Simulation