Antivirus Supported

List Of Managed Antivirus AVG: AVG 7.5 - Out of Support AVG Free Edition AVG 8.0 (Only if the initial setup used during installation is equal to or greater than version 8.0.131) CA eTRUST: o CA eTrustITM Agent version 8.x o CA eTrust Antivirus 7.x MCAFEE: o McAfee Managed Virus Scan o McAfee Virus Scan Enterprise 7.x,8.x o McAfee Total Protection for Small Business 2008 TREND MICRO: o Trend Micro Office Scan Client 5.x,6.x,7.x,8.x o Trend Micro Antivirus 2007/2008 o Trend PC-cillin 2003/2004/2005/2006/2007 o Trend Micro Client/Server Security Agent 8.x o Trend Micro PC-cillin Internet Security 12,14,2005/2006/2007/2008 NORTON / SYMANTEC: o Norton Antivirus 2000/2001/2002/2003/2004/2005/2006/2007/2008 o Norton Internet Security 2005/2006/2007/2008/2009 o Symantec Client Security 10.x o Symantec Corporate Edition 8.x,9.x,10.x o Symantec Antivirus 8.x,9.x,10.x o Symantec EndPoint Protection 11.x BitDefender : o BitDefender Business Client version 11.0.16 o BitDefender File Server version 3.1.63 Vipre: o Sunbelt Enterprise Agent version 3.1.xxxx o VIPRE Antivirus + Antispyware version 3.1.xxxx

List of NON Managed but Identified Antivirus. o Command o Command Antivirus o eScan o eScan Corporate for MailScan o eScan Corporate for windows o o o o eTrust eTrust EZ Antivirus eTrust InoculateIT EZ Antivirus

o F o F-Prot o F-Secure o GFI o GFI MailSecurity for Exchange/SMTP o Kaspersky o Kaspersky Anti-Virus o Kaspersky Internet Security o NOD32 o NOD32 Antivirus o Panda o Panda o o o o PC-cillin PC-cillin 2003 Server Protect Server Protect Information Server

o Sophos o Sophos Anti-Virus

o VirusBuster o VirusBuster Categories Managed by Antivirus Team.

Prev.Maint\AVFailed\Desktops\Servers. Definition : This category contains the tickets of desktops where in Antivirus software is not functioning due to some issues like Antivirus software corruption, components missing etc These tickets are generated on daily basis. The tasks are raised by the Techs and are sent to the MSP in Info required category. The Techs will work on these tasks once they get an approval from MSP. Prev.Maint\AVNotInstalled\Desktops Definition : This category contains the tickets of desktops where in Antivirus software is not installed on the system or the Antivirus installed on the system is not supported by ITSupport247 Portal. These alerts are generated every Friday. In this scenario the tech is supposed to check whether the antivirus status from ITSupport247 Portal. If an antivirus software is installed on the system and not supported by the SAAZ Agent the Tech is supposed to raise a task and then assign it to Engineering Desktop. OR If no antivirus software is found on the desktop the Tech will generate an alert for the client informing that no antivirus software is installed on the system. Prev.Maint\AVNotInstalled\Servers Definition : This category contains the tickets of Servers where in Antivirus software is not installed on the system or the Antivirus installed on the system is not supported by ITSupport247 Portal. These alerts are generated on daily basis. In this scenario the tech is supposed to check whether the antivirus status from ITSupport247 Portal. If an antivirus software is installed on the system and not supported by the SAAZ Agent the Tech is supposed to assign the ticket to Engineering Desktop. OR If no antivirus software is found on the Server, in this case the Tech will generate an alert for the client informing that no antivirus software is installed on the system. Prev.Maint\AVNotSync\NAS Definition : This category contains the alerts of NAS Devices where in AVG Antivirus is installed or Vipre / BitDefender Antivirus software is out of date. In this category the Tech is supposed to login in the NAS Device and install Vipre where AVG is installed on the NAS Device. OR If Vipre / BitDefender Antivirus is already installed on the NAS, the Tech needs to login and make sure that the Antivirus software is up-to-date. Prev.Maint\AVNotSync\Servers

Definition : This category contains the alerts of Desktops and Servers where Antivirus software is not synchronized. These alerts are generated on daily basis and are only for managed & Non Managed but identified by SAAZ Agent. In this case the Tech is supposed to access the desktops and servers and analyze the issue and make sure that Antivirus software is up-to-date. If the tech comes across some issues like credentials not working, Console password required etc... While working on a ticket then the tech is supposed to create Task informing the same to the client.