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1. What is information system? Ans : An Information System can be defined technically as a set of interrelated components that collect, process, store and distribute information to support decision making and control in organization. 2. Define digital firm. Ans: A digital form is one in which nearly all of the organizations significant business relationship with customers, suppliers, and employees are digitally enabled and mediated. 3. What is a Business process? Ans :Business processes refers to set of logically related activities for accomplishing a specific business result. 4. What is space shifting and time shifting? Ans : Allowing business to be conducted at any time (time shifting) and any place (space shifting), digital firms are ideally suited for global operations which take place in remote locations and very different time zones. 5. List the corporate and human assets. Ans: Key corporate assets:1) intellectual property. 2) core competencies. 3)Financial and human assets.

6. Define business model. Ans: Business Model is an absraction of what an enterprise is and how the enterprise delivers a product or service, showing how the enterprise creates wealth. 7. Define intranet. Ans: Intranet is Internal networks based on Internet and World Wide Web technology and standards. 8. Define extranet. Ans: Private intranets extended to authorized users outside the organization.

9. What is E-government? Ans: Refers to the application of the internet and networking technologies to digitally enable government and public sector agencies relationships with citizens, businesses and other arms of government.

10. What do you mean by organization? Ans: Organization are composed of different level and specialities. An organization coordinates work through a structured hierarchy and through its business processes. 11. What do you mean by data and information? Ans:Data are streams of raw facts representing events occurring in organizations or the physical environment before they have been organized and arranged into a form that People can understand and use. Data that have been shaped into a form that is meaningful and useful to human beings is called information. 12. What is data management technology? Ans: The skills and equipment used to organize, secure, store and retrieve information. Data management technology can refer to a wide range of techniques and database systems used for managing information use and allocating access both within a business and between entities.

13. What is economic order quantity? Ans:Companies can estimate the number of items to reorder, or they can use a formula for calculating the least expensive quantity to reorder called economic order quantity. 14. Give the other name for Enterprise Systems. Ans:

15. Define E-business and E-commerce. Ans: E-business refers to the use of digital technology and the internet to execute the major business processes in the enterprise. E-Commerce is a part of E-Business that deals with the buying and selling of goods and services over the internet.

16. Define knowledge management system. Ans : KMS collects all relevant knowledge and experience in the firm and make it available to the organization to support business processes and management decisions.

17. List different types of Enterprise Applications. Ans: 1. Supply chain Management 2. Customer Relationship Management 3. Knowledge management System

18. What is an Informal information system? Ans : Informal information systems rely, by contrast, on unstated rules of behavior. There is no agreement on what is information or on how it will be stored and processed. 19. What is a Formal information system? Ans : Formal Information System can be either computer based or manual. Manual Systems use paper-and-pencil technology. These manual systems serve important need, but they too are not the subject of this text. 20. What is cycle time? Ans : The period required to complete one cycle of an operation; or to complete a function, job, or task from start to finish. Cycle time is used in differentiating total duration of a process from its run time.


1. The manufacturing function a) sells the organization's products and services. b) produces products and services. c) maintains the organization's financial records. d) attracts, develops, and maintains the organization's labor force. 2. Standard operating procedures are a) the unique ways in which organizations coordinate and organize work activities, information, and knowledge to produce a product or service. b) the particular design that information technology takes in a specific organization to achieve selected goals and functions. c) formal rules for accomplishing tasks that have been developed to cope with expected situations. d) Specialized tasks performed in a business organization, including manufacturing and production, sales and marketing, finance, accounting, and human resources. 3. Computer hardware, software, data and storage technology, and networks providing a portfolio of shared information technology resources for the organization best describes a) Information architecture. b) Information technology infrastructure. c) Communications technology. d) Interorganizational systems. 4. A system with universally accepted standards for storing, retrieving, formatting, and displaying information in a networked environment best defines a) A web site. b) A web location. c) The World Wide Web. d) An intranet. 5. A marketplace that is created by computer and communications technologies that link many buyers and sellers defines a) Electronic commerce. b) Electronic market. c) Internet. d) World Wide Web.

6. Enterprise applications do all of the following EXCEPT a) Span the entire firm. b) Treat functional areas as separate "islands" of information. c) Integrate information from multiple functions. d) Integrate business processes to enhance organizational performance. 7. These systems typically provide periodic reports rather than instant information on operations a) Strategic-level systems. b) Operational-level systems. c) Management level systems d) Knowledge-management systems. 8. ESSs are a) Strategic-level systems. b) Management-level systems. c) Operational-level systems d) Executive Support systems. 9. A hotel reservation system would be classified as a(n) a) Transaction-level systems. b) Management-level systems. c) Operational-level systems d) Strategic-level systems. 10. The major source of data for other systems are a) ESS. b) TPS. c) DSS. d) MIS. 11. The most advanced graphics software in any system used by management is normally found in a) TPS. b) ESS. c) Intranets d) Enterprise systems.

12. Budgeting, profit planning, and portfolio analysis are examples of a) Manufacturing and production information systems. b) Finance and accounting information systems. c) Enterprise application information systems. d) Sales and marketing information systems. 13. This function is responsible for managing the firm's stocks and bonds a) Finance. b) Accounting. c) Production. d) Human resources. 14. The foundation for a customer or demand-driven organization often is based on the use of a) Supply chain management systems. b) Intranets. c) DSS. d) Enterprise systems. 15. Enterprise software a) Is not available off-the-shelf. b) Eliminates links between computer systems. c) Must be accessible from the Internet. d) Models and automates many business processes. 16. The ability to generate demand forecasts for a product and to develop sourcing and manufacturing plans for that product is provided by a) Customer relationship management. b) Supply chain management. c) Enterprise software. d) The MIS. 17. Tracking the status of orders and checking inventory availability are features of a) Supply chain execution systems. b) Management information systems. c) Distribution management. d) Supply chain planning systems.

18. The organization's suppliers and their suppliers and the processes for managing relationships with them form the a) Enterprise. b) Customer relationship management. c) Upstream supply chain. d) Enterprise system. 19. Inefficiencies in supply chain are caused by a) mistrust between companies. b) multiple suppliers. c) competitive bidding. d) inaccurate or untimely information 20. Enterprise applications are also known as a) Enterprise Resource Production. b) Enterprise Related Provisions. c) Enterprise Resource Planning. d) Entrepreneur Resource Planning.

TRUE FALSE 1. Today, information systems provide the communication and analytical power that firms need for conducting trade and managing businesses on a global scale. True 2. Knowledge workers are people such as secretaries or bookkeepers who process the organization's paperwork. False 3. Computer-based information systems rely on computer hardware and software technology to process and disseminate information. True 4. Organizational and individual needs should be adapted to fit the use of new technology. False 5. The fact that information technology is rapidly declining in cost and growing in power translates into productivity enhancements and bottom-line profits. False 6. Both electronic commerce and electronic business can fundamentally change the way business is conducted. True 7. In digital firms, hierarchy and organizational levels disappear. False 8. Enterprise applications span the entire firm, integrating information from multiple functions and business processes to enhance the performance of the organization as a whole. True 9. The principal purpose of operational-level systems is to develop goals and strategies. Fasle 10. Management information systems generally depend on underlying transaction processing systems for their data. True

11. ESS addresses non routine decisions requiring judgment, evaluation, and insight because there is no agreed-on procedure for arriving at a solution. True 12. Many businesses need systems that will integrate information for the various organizational levels and functions. True 13. At the operational level, sales and marketing systems assist in locating and contacting prospective customers, tracking sales, processing orders, and providing customer service support. True 14. Supply chain management systems are not compatible with intranets, extranets, or special Web software. False 15. The ideal CRM system provides customer care from the receipt of the order through product delivery. True 16. A firm's knowledge is not difficult to imitate and cannot be leveraged into longterm strategic benefits. False

17. The accounting function is responsible for maintaining and managing the firm's financial records to account for the flow of funds in the firm. True 18. TPS are the major producers for other systems. True 19. SCM are also known as interorganizational system. 20. KMS does not support processes for acquiring, storing and distributing knowledge to organization.

Fill in the blanks systems. 1) Information Systems are 2) The emergence of the internet into a full blown international communication system has drastically Reduce the cost of operating on a global scale. 3) core business processes are accomplished through digital networks spanning the entire organization or linking multiple organizations. 4) ESS is abbreviated as . executive support system 5)LT consists of all the hardware and software that affirm needs to use in order to achieve its business objectives. 6)PROCESSING converts raw data into a meaningful form. 7) Information system literacy includes a behavioral as well as a TECHNICAL approach to study information systems. 8) PRODUCERS orSERVICE WORKERS actually produce the product and deliver the service. 9) Managements job is to make sense out of many situations faced by the ORGANIZATION. 10) The is the service provided by the internet that uses universally accepted standards for storing, retrieving, formatting and displaying information in a page format on the internet. 11) Internal corporate networks based on internet technology are called INTRANET. links two or more computers to share data or resources, 12) A such as printer. 13)MARKETING is concerned with identifying the customers for the firms products or services, determining what customers need or want, planning and developing products and services to meet the needs etc. 14) The finance function is also in charge of theCAPITALIZATION of the firm. 15) EEO is abbreviated as . 16) A BUSINESS model describes how a company produces, delivers, and sells a product or services to create wealth. 17) Businesses continuously seek to improve the efficiency of their operations in order to achieve higher . 18) Businesses which are being conducted continuously , 24/7 time band refers to . 19) Businesses which are conducted from anywhere over the globe refers to EBUSINESS 20) Voyage-estimating system is a type of DSS information system.