CAITLYN OLIVA

EDUCATION DePaul University, Chicago, IL Bachelor of Arts Communications and Media Studies Relevant Course Work: Media and Cultural studies Communication Consulting Advertising and PR Ethics November 2013

Public Relations Communication/Socialization in Work Organizational Communications PROFESSIONAL EXPERIENCE

DePaul University Athletics, Chicago, IL

Communications Intern

September 2012 Present Craft, edit, and distribute press releases and game notes via print and social media sites, resulting in a vast effective network of communication Serve a diverse population of needs by managing social media sites and streaming video to provide accessible information Address all event needs required by the visiting teams and members of the media Liaise for visiting teams Sports Information Directors Gather information for post-game notes for distribution to media Prepare and coordinate press box during all home games Fulfill credential requests, organize seating charts, and manage media lists for live television events Coordinate with ESPN during games to relay talent and official statistics, along with game information

DePaul University Athletics, Chicago, IL

Receptionist for Director of Facilities

September 2009 Present Greet, assist, and direct visitors to appropriate destination Train new employees at how to manage the desk by answering phones, taking messages, directing visitors to the appropriate office along with organizing and distributing incoming packages Create and manage time schedules for all employees working the reception desk Provide answers to questions and administer information about university athletics Answer all incoming calls and handle caller's inquires Offered Communications Intern role as a result of performance

Kincade's Bar and Grill, Chicago, IL

Waitress

February 2013 July 2013 Communicated with patrons in a productive and friendly manor to enhance their experience Demonstrated a strong customer focus to provide an outstanding customer experiences Resolved customer issues in a timely, professional manner to consistently deliver a high standard of service High paced environment allowed for the development of multitasking skills

Osco Drug, Minooka, IL

Sales Associate

August 2007 February 2012 Took inventory and examined merchandise to identify items for order replenishment Designed and set up advertising and merchandise displays to attract customers and promote sales Developed Film and assembled photo merchandise

TECHNICAL SKILLS Proficient in Microsoft Office (Word, Excel, PowerPoint), InDesign, Prezi, Photoshop, Facebook, LinkedIn, Twitter, Instagram