JOB DESCRIPTION OF FRONT DESK

Name : Rosmary Das 1829 Fro ! Des" Perso C#s!omer s#ppor! Se$!io al %ea& ' C#s!omer s#ppor! el

Employee No : Desig a!io :

Depar!me ! : Repor!i g !o :

________________________________________________________________ Handling direct patients queries. Explaining loyalty scheme to customers. Guiding visitors, issuing passes etc. Keeping record of reports on daily basis. Feedbac from direct patients ! H" "onveying internal messages #staff, courier boys etc.$ Keeping records of %al in patient&s courier'email'fax'delivery of reports. Handling H" clients.

Name

S e(a )#&(e"ar 18*2 Fro ! Des" Perso C#s!omer s#ppor! el

Employee No : Desig a!io :

Depar!me ! :

Repor!i g !o : Se$!io al %ea& ' C#s!omer s#ppor! ________________________________________________________________ Handling direct patients queries. Explaining loyalty scheme to customers. Guiding visitors, issuing passes etc. Keeping record of reports on daily basis. Feedbac from direct patients ! H". "onveying internal messages #staff, courier boys etc.$ Keeping records of %al in patient&s courier'email'fax'delivery of reports. Handling H" clients.

JOB DESCRIPTION C+STO,ER C-RE

Name Employee No. Desig a!io Depar!me ! Repor!i g !o : : : : : Ro(a Paral"ar 1/20 C#s!omer Rela!io ,a ager C#s!omer Rela!io Dr. Nis(a

)e eral Respo si1ili!ies: Handling operations for (orli )ab, Gamdevi )ab ! "ollection "enters, Home *isits ! +nformation "ell in ,umbai city. Heading all collection centers in ,umbai and corporate Health "hec ups. Ensuring standards are %ell maintained so that there is uniformity in service across all centers to ensure complete customer satisfaction. +nteracting and communicating %ith -octors, "orporate and (al .+n clients. Handling a /eam of more than 01 people, giving training to them, monitor there %or and progress. Handling complete operations of collection centers including inventory, sales, revenue generation. Handling company accounts loo after the business offered and monitor revenue generated from them. +nteracting and communicating %ith clients and finali2e deals. Forecasting future business based on mar et trends for corporate chec ups. 3lanning and implementing ne% process improving ideas. 3reparing and presenting ,+4 for the month to sho% productivity and performance of the department. ,anaging and monitoring process, revie%ing and streamlining processes, identifying processes failure and finding appropriate solutions for the same. "ollaborate cross functionally to develop, manage and implement effective solutions balancing demand, supply and needs to support "ollection "enters and Health "hec ups. 3ilot ne% concepts and implement robust solutions that increase profitability and service overall business gro%th of "ompany. ,anage multiple pro5ects. 4et pro5ect strategies, develop detailed pro5ect plans and1 manage resource efforts to meet plan deliverables. 6uild strong relationships %ith management 'process o%ners and other process sta eholders. 3rovide regular pro5ect status, current activity solution plans on

going to reach mutually agreed.to goals. "apture and efficiently analy2e data'information to perform trend and root cause analysis as %ell as to support creative solution alternatives. 3repare and conduct professional presentations to employees, pro5ect sta eholders and senior management.

7ame

/hresia 3arambi 91:: Front -es 3ersonnel "ustomer support

Employee 7o 8 -esignation -epartment 8 8

;eporting to : 4ectional Head < "ustomer support ________________________________________________________________ Handling direct patients queries. Explaining loyalty scheme to customers. Guiding visitors, issuing passes etc. Keeping record of reports on daily basis. Feedbac from direct patients. "onveying internal messages #staff, courier boys etc.$ Keeping records of %al in patient&s courier'email'fax'delivery of reports.

Name Employee No : Desig a!io

-NIT- P%-DKE 1/22 C#s!omer S#ppor! O33i$er C#s!omer S#ppor! Se$!io %ea&4 C#s!omer Care

Depar!me ! : Repor!i g !o :

=ttending "ustomer >ueries on 3hone and E.mail. Faxing and E.,ail the report of Home visit 3atient. =ttending calls of home health. =ns%ering queries of home health. ,a ing registration of the home visit patients. )abeling the samples of home visit patient. "ross chec ing of samples. Generating 3+-s of home health.

Name

,# a5ar S(ai"( 1*86 C#s!omer S#ppor! O33i$er I 3orma!io Cell ,r. Ro(a Paral"ar

Employee No : Desig a!io :

Depar!me ! : Repor!i g !o :

Handling E36? system. =ttending "ustomer >ueries on 3hone and E.mail. Faxing and E.,ail the report of lab ' direct ' Home 3atient. ,aintained the records of critical value conveyed to doctors ' )ab Follo% up %ith shift roster of pending %or . Handling top :11 clients of company along %ith team of @ people.

Name

Na $y Dias 1701 C#s!omer S#ppor! O33i$er I 3orma!io Cell ,r. Ro(a Paral"ar

Employee No : Desig a!io Depar!me ! : :

Repor!i g !o :

Handling E36? system. =ttending "ustomer >ueries on 3hone and E.mail. Faxing and E.,ail the report of lab ' direct ' Home 3atient. Follo% up %ith shift roster of pending %or . =ttending calls of home health. =ns%ering queries of home health. Handling top :11 clients of company along %ith team of @ people.

Name

Na#s(a& K(a 10/6 Dp!.Se$!io %ea& I 3orma!io Cell I 3orma!io Cell ,r. Ro(a Paral"ar

Employee No : Desig a!io :

Depar!me ! : Repor!i g !o :

I 3orma!io Cell ' 8C#s!omer S#ppor!9 Te$( i$al S#ppor!9 %ome :isi!; =ttending to customer query, not handled customer support officers. 4upervision on 4taff "omplaints and preventive measures. /o tal to difficult customers. /roubleshooting and ma ing systems for betterment of department.

 ,onitoring complaint log and documentation. +ntroducing ne% systems for betterment of department and customer satisfaction. ,onitoring delay intimation data on %ee ly basis sent by technical support department. Giving ,+4 to reporting head on %ee ly basis. ,onitoring 4,4 4oft%are. ,onitoring home visit coordination. Handling top :11 clients of company along %ith team of @ people.

Name

Pras(a ! Ka &al"ar 1/26 C#s!omer S#ppor! O33i$er I 3orma!io Cell ,r. Ro(a Paral"ar

Employee No : Desig a!io :

Depar!me ! : Repor!i g !o :

=ttending "ustomer >ueries on 3hone and E.mail. Faxing and E.,ail the report of Home visit 3atient. =ttending calls of home health. =ns%ering queries of home health. ,a ing registration of the home visit patients. "o.ordinating *isits on daily basis. ,a ing /echnician invoices. Generating 3+-s of home health.

Name

Sari!a Nirmal 1892

Employee No: Desig a!io :

C#s!omer S#ppor! O33i$er I 3orma!io Cell Se$!io %ea&4 C#s!omer Care

Depar!me ! : Repor!i g !o :

=ttending to "ustomer >ueries on 3hone and E.mail. Faxing and E.,ail the report of lab ' direct ' Home 3atient. 4canning of reports, Graphs etc. "onveying E9, H"G, 3rogestron reports and critical values to doctors')ab. ,aintained the records of critical value conveyed to doctors ' )ab Giving +*F reports to -r.4adhna -esai and -r.-uru 4hah. +nforming delays of reports to doctors'patients'labs on line. ,aintaining data in soft copy of delay intimation on %ee ly basis. Follo% up %ith shift roster for pending %or . =ssisting 4ister )abs in report conveying'-elay reports ' 4canning graphs routine enquiry etc. : S(a(i a - sari 17/9 C#s!omer S#ppor! O33i$er I 3orma!io Cell ,r. Ro(a Paral"ar

Name

Employee No : Desig a!io Depar!me ! : :

Repor!i g !o :

Handling E36? system. =ttending "ustomer >ueries on 3hone and E.mail. Faxing and E.,ail the report of lab ' direct ' Home 3atient. ,aintained the records of critical value conveyed to doctors ' )ab Follo% up %ith shift roster of pending %or . Handling top :11 clients of company along %ith team of @ people

Name

S# i!a Pa5ar 1/06 C#s!omer S#ppor! O33i$er I 3orma!io Cell Se$!io %ea&4 C#s!omer S#ppor!

Employee No : Desig a!io :

Depar!me ! : Repor!i g !o :

Handling E36? system. =ttending "ustomer >ueries on 3hone and E.mail. Faxing and E.,ail the report of lab ' direct ' Home 3atient. ,aintained the records of critical value conveyed to doctors ' )ab Follo% up %ith shift roster of pending %or . Handling top :11 clients of company along %ith team of @ people

Name

S#re"(a Pa!il 1/2* : : : C#s!omer S#ppor! O33i$er I 3orma!io Cell ,r. Ro(a Paral"ar

Employee No : Desig a!io Depar!me ! Repor!i g !o

=ttending "ustomer >ueries on 3hone and E.mail. Faxing and E.,ail the report of Home visit 3atient. =ttending calls of home health. =ns%ering queries of home health. "oordinating %ith technicians. =rranging spot visits. Handling top :11 clients of company along %ith team of @ people.

Name

Ra$(el % 202* C#s!omer S#ppor! O33i$er I 3orma!io Cell Se$!io %ea&4 C#s!omer Care

Employee No : Desig a!io :

Depar!me ! : Repor!i g !o :

Handling E36? system. =ttending "ustomer >ueries on 3hone and E.mail. Faxing and E.,ail the report of lab ' direct ' Home 3atient. ,aintained the records of critical value conveyed to doctors ' )ab Follo% up %ith shift roster of pending %or .

Name

Re( a1i K(a 1972 C#s!omer S#ppor! O33i$er I 3orma!io Cell ,r. Ro(a Paral"ar

Employee No : Desig a!io :

Depar!me ! : Repor!i g !o :

Handling E36? system. =ttending "ustomer >ueries on 3hone and E.mail. Faxing and E.,ail the report of lab ' direct ' Home 3atient. ,aintained the records of critical value conveyed to doctors ' )ab Follo% up %ith shift roster of pending %or .

Name Employee No: Desig a!io

R#s( a - sari 1969

C#s!omer S#ppor! O33i$er I 3orma!io Cell ,r. Ro(a Paral"ar

Depar!me ! : Repor!i g !o :

Handling E36? system. =ttending "ustomer >ueries on 3hone and E.mail. Faxing and E.,ail the report of lab ' direct ' Home 3atient. ,aintained the records of critical value conveyed to doctors ' )ab Follo% up %ith shift roster of pending %or .

JOB DESCRIPTION OF %E-<T% C%ECK +P

Name : ,r.Naraya Ba !# 1728 %eal!( C(e$" +p Coor&i a!or %eal!( C(e$" +p Dr. B(ar!i )ala

Employ. No. : Desig a!io Depar!me ! : :

Repor!i g !o :

/a ing appointments ! coordinating %ith the clients /a ing care of all the equipments used in the health "hec up -epartment /a ing care of timely dispatch of reports. /a ing feedbac from the clients about service. Keeping the %or environment healthy and proper co ordination %ith the staff /a ing E.".G., =udiometry, 4pirometry tests of patients. "ollecting daily cash from clients. ,aintaining cleanliness in the department and patient area. 3reparing patient for stress test. -oing phlebotomy.

Name

Dr.B(ar!i )ala 1/22 Se$!io %ea&4%eal!(C(e$" +P %eal!( C(e$" +p ,r. Ro(a Paral"ar

Employee No : Desig a!io :

Depar!me ! : Repor!i g !o :

/o do physical examination of %al in patients ' corporate ' insurance "lients. /o do 3=3 smear examination. /o chec blood pressure of %al in patients. /o advise on home visits. /o solve technical' clinical queries of %al .in' corporate ' +nsurance clients Handling pro5ects related to H"A eg8 +"+"+, B, Kota , etc. 4tart ,anagement at 3ulse as per direction of ";,.

Name

R#$(i!a Jalgao "ar 1*/9 %eal!( C(e$" +p Co4$oor&i a!or %eal!( C(e$" +p Dr. B(ar!i )ala

Employee No : Desig a!io :

Depar!me ! : Repor!i g !o :

/a ing appointments ! coordinating %ith the clients /a ing care of all the equipments used in the health "hec up -epartment. ,aintaining a good ;apport %ith the clients %hen they are at the center. /a ing care %hether the reports have reached on time. /a ing feedbac from the clients about service offered. /a ing E.".G., =udiometry, 4pirometry 3reparing patient for stress test. =ssisting Gynecologist in procedure of 3=3 smear and Gynac examination ! /*4 4onographies. /o register the patient. Keeping the %or ing environment healthy ! proper co.ordination %ith the 4taff. -oing phlebotomy.

Name

Sarla =ag( 1*66 %eal!( C(e$" +p Co4$oor&i a!or %eal!( C(e$" +p Dr. B(ar!i )ala

Employee No : Desig a!io :

Depar!me ! : Repor!i g !o :

/a ing appointments ! coordinating %ith the clients /a ing care of all the equipments used in the health "hec up -epartment. ,aintaining a good ;apport %ith the clients %hen they are at the center. /a ing care %hether the reports have reached on time. /a ing feedbac from the clients about service offered. /a ing E.".G., =udiometry, 4pirometry 3reparing patient for stress test. =ssisting Gynecologist in procedure of 3=3 smear and Gynac examination. /o register the patient. Keeping the %or ing environment healthy,! proper co.ordination %ith the 4taff. -oing phlebotomy. 3reparing ,+4.

Name

S e(al O:(al 2009 %eal!( C(e$" +p Co4or&i a!or %eal!( C(e$" +p

Employee No : Desig a!io :

Depar!me ! :

/a ing =ppointments ! co.ordinating %ith the clients. /ime ,anagement /a ing care of all the equipments used in the Health "hec up -epartment. ,aintaining a good ;apport %ith /he "lients %hen they are in the centre, /a ing care %hether the ;epots have reached on time. /a ing feed bac of the clients about of services. /a ing E.".G., =udiometry, 4pirometry 3reparing patient for stress test. -oing phlebotomy. /o register the patient. Keeping the %or ing environment healthy,! proper co.ordination %ith the 4taff. Giving ,+4 reports to the ,anagement on a monthly basis. ;e.conciliation.

Name

->i! C(a:a 202/ %eal!( C(e$" +p Co4or&i a!or %eal!( C(e$" +p

Employee No : Desig a!io :

Depar!me ! :

/a ing =ppointments ! co.ordinating %ith the clients. /ime ,anagement /a ing care of all the equipments used in the Health "hec up -epartment. ,aintaining a good ;apport %ith /he "lients %hen they are in the centre, /a ing care %hether the ;epots have reached on time. /a ing feed bac of the clients about of services. /a ing E.".G., =udiometry, 4pirometry 3reparing patient for stress test. -oing phlebotomy. /o register the patient. Keeping the %or ing environment healthy,! proper co.ordination %ith the 4taff. Giving ,+4 reports to the ,anagement on a monthly basis. ;e.conciliation.