FCCN – 3Com VCX

Solution

December 15, 2005

Juan Muñoz
juan_munoz@3com.com
3Com Account Executive

3Com
Confidential 0
Agenda

>VCX Architecture
>VCX Applications
>VCX Integration

1
 VCX Solution for IPP
Name > Title

3Com
Confidential 2
Design (CHANGE!!)

> VCX Multi-site with Local IP Messaging

> Porto Region:
— XX Schools supporting yyyyy users
— Each School supports several Buildings and Branches
— Type A Branches: Remote (PSTN) Survivability
— Type B/C Branches and Buildings: Functional Survivability
> xxx Region:
— 1 Regional Office with up to 200 branch offices (4,182 total users)
> yyyy Region:
— 1 Regional Office with up to 200 branch offices (2,250 total users)

3
 IPP VCX Architecture

* "
& ' ( "
& ""
) ( "

# (
HIGH AVAILABILITY

! "

& & "

! "

WAN

#
#
$%%%

4
 VCX Architecture
Name > Title

3Com
Confidential 5
Key VCX Benefits

>Distributed Flexible Architecture

>Carrier-Based Enterprise Solution
>Highly-Available / Scalable
— Voice Boundary Routing
>Open-Standards / Extensible
— SIP
>Convergence of voice and data
— Applications focus
>Architecture drives significantly lower TCO
— Centralized Application, Management and Provisioning
— Customer managed migration

6
 3Com VCX Architecture

(( "

Authentication Call Record

IP Messaging & Routing Server
IP IP Server
" Presence IP
Contact Center
Conferencing
SIP
""
Enterprise
VCX IP Network
IP Telephony
Call Server
Enterprise Management
Suite,
Web Provisioning, SIP
& CDR Reporting
! " & "
FXO and FXS Analog
Media Gateways T1/E1 PRI/QSIG/CAS PBX Integration
Digital Media Gateways Device SIP WiFi
Phones
SIP IP
SIP Soft Phones
Phones

Legacy
PBX
PSTN

7
VCX Voice Boundary Routing

Enterprise IP Network

PSTN

8
VCX Servers

>Enterprise Application Servers

— x86-based servers
> More flexibility in terms of platform choices
> IBM X-Series 306 or 346
— Linux
> VCX Linux
> More security with restricted applications and enabled an internal firewall
– an integrated, constantly-active firewall provides protection from network attacks
– available secure socket connection to web-provisioning interface

9
VCX Media Gateways

3Com VCX V7111 Analog Media

Gateways
• (FXS) 4, 8, & 24 Channels
• (FXO) 4 & 8 Channels

3Com VCX V7122 Digital Media Gateways

• (T1/E1/PRI/CAS) - 1,2,4,8 &16-span

10
VCX Components - Edge

Phones – 3Com 3100,3101,

3101-SPK,3102, 3103 phones

Attendant Consoles – 3Com 3105,

Complement Attendant Software

3rd Party Phones - as needed

3Com Network Jack

3Com 4400 PWR Switch
11
VCX Security

> Network Security

— Tipping Point Intrusion Prevention Systems
> System Security
— Rugged Linux Operating System with security enhancements
— Use of Secure Shell (SSH) and SFTP only for access to the VCX system
> Authentication
— All users authenticated for telephony, messaging, conferencing, web provisioning,
server access
— All SIP Invites are challenged and authenticated
— Passwords are encrypted
> Topology
— VCX core components protected behind NAT applications
— 3Com switches can detect 3Com phones, prevent others

12
VCX Multi Site Redundancy

# #

Moves, Msg MsgS

Add, Changes

R1 R1S

B1S BnS

Enterprise IP Network

B1 Bn

Moves,
Add, Changes n

13
 Redundancy –
Call Processor, Phones, and Gateways

PRIMARY SECONDARY PRIMARY SECONDARY

Real Time Replication Real Time Replication

Active calls stay live and do not get dropped. Phones switch over
immediately for the next call. No loss of functionality after
switchover to secondary

PRIMARY SECONDARY PRIMARY SECONDARY

Real Time Replication

Real Time Replication

3Com phones work in survivability mode when there is multiple

Alternate routes are found if the gateway is not found. point of failure. Phones go to gateways directly if the call processors
CallProcessor continues to monitor the gateway. fail going into a limited support mode

14
 VCX Administrator Provisioning

>Admin is presented with an

aggregate view of all sites
>Broadest scope of COS/TOS objects
is regional
— A single COS/TOS setting can be
applied across a single region, but
not across regions
— Provisioning system provides a new
“Apply Regionally” capability
> When invoked, all affected entities in
the region are automatically updated
— HQ and branch level COS/TOS
settings are still possible

15
VCX Management using EMS

> EMS2.0-Service Pack 1 provides incremental support for VCX 6.0 features,
including new applications (Data Server, IP Messaging)
— Gateway MIBS supported
— No VOIP endpoint discovery
> New traps available in VCX6.0
— System/Application (Call processor, IPM, Data Service) status
— Traps on registration/loss of registration of IPM, Gateways
— Traps for IP Messaging
> New VCX Management functionality
— Support for remote first time setup of branch offices
— Status at a glance view of VCX components and applications
— Remote Configuration Management of VCX servers and Media Gateways
— Remote software upgrade for supported VCX components
— On demand Music on hold File transfers to Messaging servers

16
 VCX Applications
Name > Title

3Com
Confidential 17
VCX IP Messaging

Convergence Center client

>All IP, SIP-based Architecture
>Provides High Availability Redundancy

IP Contact Center
>Highly Scalable Architecture
IP Conferencing
IP Messaging

>Advantages of a Centralized Solution

IP Telephony

>Robust Feature Set

>PBX Integration
>Migration Path
Call Control, Authentication,
Presence, Location, Privacy,
Management

18
Value of Enterprise-wide Applications

> Applications delivered consistently

— Same interface for all users
> Applications delivered based on Class of Service
— Voice Mail, Fax Mail, E-Mail, FMFM, notification, etc.
> Applications delivered based on groups
— By location, department, first responder, etc.
— Auto attendants, directory search, distribution lists, etc.
> Voice Messaging possible and practical
— Easier, less costly to manage, upgrade, and integrate

19
VCX Voice Mail Features

> Voice Messaging

— Send, review, reply, forward, annotate, forward, save, delete
— Reply by sending a message or placing a call
— Short cut keys to most used features
— Non-subscriber coverage
> Multiple personal greetings
— Normal, busy, extended absence, scheduled greetings
> Notification procedures
> Auto-delivery to an e-mail account
> Future delivery
> Global and personal distribution lists
> Virtual calling card
> Personal auto-attendant
> Delivery reports

20
VCX Find Me Follow Me Features

> VCX users can define who, how and when they can be reached
— End user sets rules
— Caller ID key to level of access
> Intelligently screens calls
— Improves likelihood important calls get through
— Increases one’s availability to critical callers

office cell home

Incoming
call

Voice Mail
21
3Com Convergence Center client

Instant
Instant
Message
Message
Convergence Center client
IP
IPVideo
Video
3Com Convergence Center

IP Contact Center
IP Conferencing
Presence
IP Messaging

Presence
IP Telephony

IP
IPTelephony
Telephony
Call Control, Authentication,
Presence, Location, Privacy,
Management

> Multi-OS IP
IPConferencing
Conferencing
> Click to call Document
Documentsharing
sharing
> Drag to join IP
IPMessaging
Messaging
> Drag to transfer
22
3Com IP Conferencing Module

> Audio conferencing

Convergence Center client
> Works with SIP-sets or VCX Gateways
> Scheduled or Meet Me audio conferences

IP Contact Center
IP Conferencing > Automated Name Announcements at entry/exit of
attendees
IP Messaging
IP Telephony

> Conference moderator with conference privileges

> Restricted or Public conferences
> Touch Tone controls for conference
> Runs on 3Com VCX Linux server
Call Control, Authentication,
— Supports up to 300 simultaneous sessions
Presence, Location, Privacy,
Management
— And, up to 150 participants in a single session.

Comprehensive audio and video conferencing server

23
3Com IP Conferencing Module

>Video conferencing
Convergence Center client
>Works with H.263 video codecs
>Scheduled or Meet Me video conferences

IP Contact Center
IP Conferencing
>Runs on 3Com VCX Linux server
IP Messaging
IP Telephony

— H.263 and number of video sessions limited by CPU/

memory

Call Control, Authentication,

Presence, Location, Privacy,
Management

Comprehensive audio and video conferencing server

24
 VCX Integration
Name > Title

3Com
Confidential 25
VCX/Legacy VCX Integration:

& ' (
& ""
! " #&

IP Cloud (SIP)

PRI/QSIG

PRI
& "

+
PRI "
PSTN

• Smooth Migration: Legacy PBX persists

• Interconnection 3Com VCX-PBX through Q.Sig (or BRI or analog
lines)
• Interconnection VCX Call Processors – Gateways via SIP
• IP Trunking
• Transparent to the users
• New applications/functionalities for every user (bothVCX and PBX)

26
 Thank You

3Com
Confidential 27