B RADLEY H ALFORD

San Antonio, TX 78223 | 210-602-7749 | Bradley.halford89@gmail.com Versatile, highly organized business office manager with 13+ years experience in healthcare administration, patient care, protocols, cost containment and personnel management. Exceptional ability to analyze current processes, identifies areas for improvement, and implements protocols to maximize operational output and reduce overall costs. Excels in highpressure, high-stress environments while simultaneously adhering to and promoting an efficient, productive work environment. Profound knowledge of all applicable local, state, and federal statutory and regulatory laws. Proficient with HMS/CPSI Billing and NextGen hospital management systems, as well as Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint). Additional core competencies include: Medical Office Management Data & Records Maintenance Budget & Inventory Control Staff Training & Supervision Contract Negotiations Patient Care & Relations Technical & Computer Proficiency Cost Analysis/Reduction Continuous Quality Improvement Operational Analysis

PROFESSIONAL EXPERIENCE Powell Valley Healthcare, Powell, WY Jan 2013 August 2013 Director of Patient Services Oversee day-to-day business operations pertaining to a 25-bed Critical Access Hospital, Nursing Home, Long-Term Care Facility, and Clinic. Direct department budget and outlays, financial controls, and quality improvement activities in accordance with hospital guidelines and regulations. Maintain constant cash flow within $3M to $4M range. Executed all essential human resources functions, including recruiting, interviewing, hiring, training, and managing of to 20+ staff members. Manage all aspects of planning, tracking, analysis, quarterly/annual reporting, and revenue recognition using sound business acumen. Consistently adhered to high-efficiency cost control protocols, effectively operating within 5% of budget and target performance indicators to date. Led successful transition from Healthland hospital information system to NextGen during system overhaul. Collaborated with management teams to monitor and implement regulation changes related to CMS, Medicaid, and other third party partners. Implemented enhanced registration auditing procedures to achieve and maintain 95% error rate standard. Established and maintained working relationship with multiple departments, including managers, physicians, staff, and fiscal intermediaries, in order to expediently address and resolve claims processing and account issues. South Texas Regional Medical Center (Community Health Systems), San Antonio, TX Jan 2011 Jan 2013 Business Office Director Directed business and financial affairs for a 67-bed Acute Care Hospital and Rural Health Clinic, including monitoring of cash receipts, working aging reports, billing, collections, and correspondence forwarding. Ensured adherence to proper and compliant billing and collections procedures for workers compensation, Medicare, Medicaid, motor vehicles, self pay, indigent, and commercial insurance claims. Monitored and evaluated patient complaints with 24-hour turnaround. Assisted patients with payment of hospital bills and interfacing with collection agencies and credit bureaus. Collaborated with Utilization Review to apply InterQual admissions and discharge criteria, as well as EHR for questionable admissions to protect and insulate facilities from RAC recoupment on EHR reviewed claims. Improved POS collections by over 38% (57k to 79k). Successfully minimized late charge penalties through implementation of a system that sends daily email of Monitor Bill Report to ER, Radiology, Respiratory, and L&D to ensure prompt updates within 3 day bill hold. Developed and introduced system to collect patient satisfaction feedback for admissions and registration. Designed and implemented Denial Log process to significantly occurrence of denials. Brownfield Regional Medical Center, Brownfield, TX April 2004 January 2011 Business Office Director Managed business and financial affairs for a 47-bed Acute Care Hospital and Rural Health Clinic. Supervised and organized 12 employees across multiple departments and disciplines. Utilized HMS Mainframe Billing System.

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Brownfield Regional Medical Center (cont.) Reduced dependability on outsourced business office personnel, coordinating to return all critical business office functions in-house, significantly increasing efficiency and productivity. Analyzed current processes within Utilization Review Department to achieve optimal functionality within InterQual admission and discharge criteria. Reduced accounts receivable days by 27% (80 to 63). Coordinated with multiple departments to promote team building and open communication channels. Pecos County Memorial Hospital, Fort Stockton, TX July 2003 April 2004 Insurance Billing & Collections Provided billing and collections support to ensure that proper procedures were followed for all workers compensation, Medicare, Medicaid, motor vehicles, self-pay, indigent, and all commercial insurance claims. Day-to-day functions included processing daily cash receipts, working reports, billing, and collections as well as opening mail to forward to appropriate departments. Ward Memorial Hospital, Monahans, TX January 2001 July 2003 Business Office Manager & Supervisor Client Services Responsible for coordinating the reorganization and streamlining of Ward Memorial Hospital business office to increase functionality and implement processes to maximize efficiency and productivity. Authored policies and procedures manual for quality control purposes. EDUCATION Bachelor of Science in Health Care Services DeVry University, San Antonio, TX Expected Graduation - October 2013