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Netspan Installation and Upgrade Guide

Acknowledgements
Airspan Networks Inc acknowledges the following trademarks used within this document: Intel Corporation http://www.intel.com/

Microsoft Corporation

http://www.microsoft.com

Copyright
Copyright by Airspan Networks Inc., 2011. All rights reserved worldwide. The information contained within this document is proprietary and is subject to all relevant copyright, patent and other laws protecting intellectual property, as well as any specific agreements protecting Airspan Networks Inc. rights in the aforesaid information. Neither this document nor the information contained herein may be published, reproduced or disclosed to third parties, in whole or in part, without the express, prior, written permission of Airspan Networks Inc. In addition, any use of this document or the information contained herein for the purposes other than those for which it is disclosed is strictly forbidden. Airspan Networks Inc. reserves the right, without prior notice or liability, to make changes in equipment design or specifications. Information supplied by Airspan Networks Inc. is believed to be accurate and reliable. However, no responsibility is assumed by Airspan Networks Inc. for the use thereof nor for the rights of third parties which may be effected in any way by the use of thereof. Any representation(s) in this document concerning performance of Airspan Networks Inc. product(s) are for informational purposes only and are not warranties of future performance, either expressed or implied. Airspan Networks Inc. standard limited warranty, stated in its sales contract or order confirmation form, is the only warranty offered by Airspan Networks Inc. in relation thereto. This document may contain flaws, omissions or typesetting errors; no warranty is granted nor liability assumed in relation thereto unless specifically undertaken in Airspan Networks Inc. sales contract or order confirmation. Information contained herein is periodically updated and changes will be incorporated into subsequent editions. If you have encountered an error, please notify Airspan Networks Inc. All specifications are subject to change without prior notice. Product performance figures quoted within this document are indicative and for information purposes only. UK WEE Registration number: WEE/AB0207WZ

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Table of Contents
Acknowledgements ................................................................................................................................. 2 Copyright ................................................................................................................................................. 2 Table of Contents .................................................................................................................................... 3 Summary of Figures ................................................................................................................................ 5 Summary of Tables ................................................................................................................................. 8 1 About this Guide .............................................................................................................................. 9 1.1 1.2 1.3 1.4 1.5 2 Purpose ................................................................................................................................... 9 Intended Audience .................................................................................................................. 9 Conventions ............................................................................................................................ 9 Referenced Documentation .................................................................................................... 9 Organisation of this Guide ....................................................................................................... 9

Introduction.................................................................................................................................... 11 2.1 2.2 General Overview ................................................................................................................. 11 Where Netspan fits into the Network Architecture ................................................................ 11

3 4

Get Started .................................................................................................................................... 12 Verify Prerequisites ....................................................................................................................... 14 4.1 Verify hardware requirements ............................................................................................... 14 HW for Netspan Server ................................................................................................. 14

4.1.1 4.2

Verify software requirements ................................................................................................ 14 SW for Netspan Server ................................................................................................. 15 Pre-requisite Installation Order ..................................................................................... 16

4.2.1 4.2.2 4.3 5

Verify client requirements ...................................................................................................... 17

First Time Install of Netspan ......................................................................................................... 18 5.1 5.2 Install Netspan....................................................................................................................... 18 Select new database server during the install ...................................................................... 18

Upgrade Netspan .......................................................................................................................... 22 6.1 Save a copy of the Netspan Database ................................................................................. 22 Backup Netspan Database ........................................................................................... 22

6.1.1 6.2 6.3 6.4 7

Uninstall the current version of Netspan ............................................................................... 22 Upgrade to new version of Netspan ...................................................................................... 23 Select the database during the upgrade ............................................................................... 23

Install or Upgrade Netspan Help System ...................................................................................... 27 7.1 Install Netspan Help System ................................................................................................. 27 Appendix A Move the Netspan Databases between two different instances of SQL Server .... 28 Appendix B Install IIS ................................................................................................................. 30 9.1 9.2 Install IIS in Windows 2003 Server and Windows XP Pro .................................................... 30 Install IIS for Windows 2008 Server ...................................................................................... 31

8 9

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Netspan Installation and Upgrade Guide 10 10.1 10.2 10.3 11 11.1 11.2 11.3 11.4 12 12.1 12.2 12.3 13 14 15 15.1 15.2 16 16.1 16.2 17 18 19 20 20.1 20.2 Appendix C How to enable SSL on IIS 6 ............................................................................... 41 Adding a Security Certificate ................................................................................................. 41 Accessing Netspan via SSL .................................................................................................. 48 Forcing all Connections to use SSL ...................................................................................... 49 Appendix D - How to Enable SSL for Netspan on IIS7 ............................................................. 51 Adding a Security Certificate ................................................................................................. 51 Adding an https Binding ........................................................................................................ 52 Accessing Netspan via SSL .................................................................................................. 53 Forcing all Connections to use SSL ...................................................................................... 54 Appendix E Browser Warnings due to Self-Signed Certificates ............................................ 56 Internet Explorer 9 ................................................................................................................. 56 Firefox 4 ................................................................................................................................ 61 Google Chrome ..................................................................................................................... 61 Appendix F Install SQL Server 2005 ...................................................................................... 62 Appendix G SQL 2005 Express Edition SP3 installation ....................................................... 69 Appendix H SQL 2008 Standard and Express Edition Installation ........................................ 78 Database Engine Installation ................................................................................................ 78 Management Studio Express Installation .............................................................................. 90 Appendix I - How to Change SQL Server Authentication ......................................................... 97 Set SQL Server Authentication Mode ................................................................................... 97 Add SQL Server Authentication Login .................................................................................. 97 Appendix J Install .NET Framework ..................................................................................... 100 Appendix K Troubleshooting ................................................................................................ 101 Appendix L Checklist ............................................................................................................ 104 Appendix M ............................................................................................................................. 105 Revision History .................................................................................................................. 105 Contact Information ............................................................................................................. 105

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Summary of Figures
Figure 1 Netspan in WiMAX Network Architecture ............................................................................ 11 Figure 2 Workflow of Initial Netspan Server Installation .................................................................... 12 Figure 3 Workflow of Netspan Server Upgrade ................................................................................. 13 Figure 4 Netspan Licence Agreement ............................................................................................... 18 Figure 5 Netspan Installation Type .................................................................................................... 19 Figure 6 - Netspan Installation Type with SQL Server Authentication .................................................. 20 Figure 7 - Netspan databases creation and upgrade ........................................................................... 21 Figure 8 Netspan NMS Server Manager ............................................................................................ 21 Figure 9 Netspan NMS Server Manager Properties, Database Backup based on SQL Server Backup Feature ..................................................................................................................................... 22 Figure 10 Netspan Licence Agreement ............................................................................................. 23 Figure 11 Netspan Installation Type .................................................................................................. 24 Figure 12 - Netspan Installation Type with SQL Server Authentication ................................................ 25 Figure 13 Netspan NMS Server Manager.......................................................................................... 26 Figure 14 Netspan Install window ...................................................................................................... 29 Figure 15 Netspan Install popup ........................................................................................................ 29 Figure 16 Netspan Setup/ Install IIS Add Remove ............................................................................ 30 Figure 17 Netspan Setup/ Install IIS Add Remove Application Server .............................................. 30 Figure 18 Netspan Setup/ Install IIS Add Remove Message Queuing .............................................. 31 Figure 19 - Installation Configuration Tasks ......................................................................................... 32 Figure 20 - Before You Begin ............................................................................................................... 33 Figure 21 - Select Server Roles ............................................................................................................ 34 Figure 22 - Add Required Features ...................................................................................................... 34 Figure 23 - Application Server .............................................................................................................. 35 Figure 24 - Select Role Services .......................................................................................................... 36 Figure 25 - Add Role Services .............................................................................................................. 36 Figure 26 - Web Server ......................................................................................................................... 37 Figure 27 - Role Services...................................................................................................................... 38 Figure 28 Confirmation....................................................................................................................... 39 Figure 29 - Progress ............................................................................................................................. 40 Figure 30 Netspan Setup/ Install SQL 2005 Setup -- License ........................................................... 62 Figure 31 Netspan Setup/ Install SQL 2005 Setup -- Prerequisites .................................................. 63 Figure 32 Netspan Setup/ Install SQL 2005 Setup Configuration Check ....................................... 63 Figure 33 Netspan Setup/ Install SQL 2005 Setup Configuration Success .................................... 64 Figure 34 Netspan Setup/ Install SQL 2005 Setup -- Components ................................................... 64 Figure 35 Netspan Setup/ Install SQL 2005 Setup -- Features ......................................................... 65 Figure 36 Netspan Setup/ Install SQL 2005 Setup -- Instance .......................................................... 65 Figure 37 Netspan Setup/ Install SQL 2005 Setup -- Service ........................................................... 66 Page 5 Commercial in Confidence UGD-D00131 Rev H

Netspan Installation and Upgrade Guide Figure 38 Netspan Setup/ Install SQL 2005 Setup -- Authentication ................................................ 66 Figure 39 Netspan Setup/ Install SQL 2005 Setup -- Collation ......................................................... 67 Figure 40 Netspan Setup/ Install SQL 2005 Setup -- Ready ............................................................. 67 Figure 41 Netspan Setup/ Install SQL 2005 Setup Progress ............................................................ 68 Figure 42 Netspan Setup/ Install SQL 2005 Setup -- Completing ..................................................... 68 Figure 43 Netspan Setup/ Install SQL 2005 Setup -- Express License ............................................. 69 Figure 44 Netspan Setup/ Install SQL 2005 Setup Express Prerequisites 1 .................................. 70 Figure 45 Netspan Setup/ Install SQL 2005 Setup Express Prerequisites 2 .................................. 70 Figure 46 Netspan Setup/ Install SQL 2005 Express Wizard ............................................................ 71 Figure 47 Netspan Setup/ Install SQL 2005 Setup -- Express Configuration .................................... 71 Figure 48 Netspan Setup/ Install SQL 2005 Setup -- Express Registration ...................................... 72 Figure 49 Netspan Setup/ Install SQL 2005 Setup -- Express Feature ............................................. 72 Figure 50 - Netspan Setup/ Install SQL 2005 Setup -- Instance Name ................................................ 73 Figure 51 - Netspan Setup/ Install SQL 2005 Setup -- Service Account .............................................. 73 Figure 52 Netspan Setup/ Install SQL 2005 Setup -- Express Authentication Mode ........................ 74 Figure 53 - Netspan Setup/ Install SQL 2005 Setup -- Collation Settings ............................................ 74 Figure 54 Netspan Setup/ Install SQL 2005 Setup -- Express Configuration Options ...................... 75 Figure 55 Netspan Setup/ Install SQL 2005 Setup -- Express Error and Usage Report ................... 75 Figure 56 Netspan Setup/ Install SQL 2005 Setup -- Express Installation ........................................ 76 Figure 57 Netspan Setup/ Install SQL 2005 Setup -- Express Progress ........................................... 76 Figure 58 Netspan Setup/ Install SQL 2005 Setup -- Express Completion ....................................... 77 Figure 59 - Netspan SQL 2008 - Installation Center ............................................................................. 78 Figure 60 - Netspan SQL 2008 - Installation Setup Support Rules ................................................... 78 Figure 61 - Netspan SQL 2008 - Installation - Product Key.................................................................. 79 Figure 62 - Netspan SQL 2008 - Installation - License Terms.............................................................. 80 Figure 63 - Netspan SQL 2008 - Installation Setup Support Files ..................................................... 80 Figure 64 - Netspan SQL 2008 - Installation - Support Rules .............................................................. 81 Figure 65 - Netspan SQL 2008 - Installation - Express Edition Feature Selection ............................... 81 Figure 66 - Netspan SQL 2008 - Installation - Standard Edition Feature Selection ............................. 82 Figure 67 - Netspan SQL 2008 - Installation - Instance Configuration ................................................. 83 Figure 68 - Netspan SQL 2008 - Installation - Disk Space Requirements ........................................... 83 Figure 69 - Netspan SQL 2008 - Installation - Server Configuration .................................................... 83 Figure 70 - Netspan SQL 2008 - Installation - Server Configuration Collation ..................................... 84 Figure 71 - Netspan SQL 2008 - Installation - Db Engine Configuration .............................................. 85 Figure 72 - Netspan SQL 2008 - Installation - Db Eng Config - Data Directories................................. 85 Figure 73 - Netspan SQL 2008 - Installation - Db Eng Config - User Instances .................................. 86 Figure 74 - Netspan SQL 2008 - Installation - Db Eng Config FILESTREAM ................................... 86 Figure 75 - Netspan SQL 2008 - Installation - Error and Usage Reporting .......................................... 87 Figure 76 - Netspan SQL 2008 - Installation - Installation Rules .......................................................... 87 Page 6 Commercial in Confidence UGD-D00131 Rev H

Netspan Installation and Upgrade Guide Figure 77 - Netspan SQL 2008 - Installation - Ready to Install ............................................................ 88 Figure 78 - Netspan SQL 2008 - Installation - Installation Progress..................................................... 88 Figure 79 - Netspan SQL 2008 - Installation Complete ..................................................................... 89 Figure 80 - Netspan SQL 2008 - Installation Center ............................................................................. 90 Figure 81 - Netspan SQL 2008 - Installation Setup Support Rules ................................................... 90 Figure 82 - Netspan SQL 2008 - Installation Setup Support Files ..................................................... 91 Figure 83 - Netspan SQL 2008 - Installation Setup Support Rules ................................................... 91 Figure 84 - Netspan SQL 2008 - Installation Installation Type .......................................................... 92 Figure 85 - Netspan SQL 2008 - Installation Product Key ................................................................. 92 Figure 86 - Netspan SQL 2008 - Installation Setup Feature Selection .............................................. 93 Figure 87 - Netspan SQL 2008 - Installation Setup Disk Space Requirements ................................ 93 Figure 88 - Netspan SQL 2008 - Installation Setup Error and Usage Reporting ............................... 94 Figure 89 - Netspan SQL 2008 - Installation Setup Installation Rules .............................................. 94 Figure 90 - Netspan SQL 2008 - Installation Setup Ready to Install ................................................. 95 Figure 91 - Netspan SQL 2008 - Installation Setup Installation Progress ......................................... 95 Figure 92 - Netspan SQL 2008 - Installation Setup Complete........................................................... 96 Figure 93 - Setting SQL Server Authentication Mode ........................................................................... 97 Figure 94 - Creating SQL Server Authentication Login ........................................................................ 98 Figure 95 - Add sysadmin role to Login .............................................................................................. 99

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Summary of Tables
Table 1 - minimum hardware requirements .......................................................................................... 14 Table 2 - SQL database S/W options ................................................................................................... 14 Table 3 - S/W environment ................................................................................................................... 15 Table 4 - Supported transfer scenarios ................................................................................................. 28 Table 5 - Troubleshooting Tips ........................................................................................................... 101 Table 6 - Checklist for Procedure ....................................................................................................... 104

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1 About this Guide


This section discusses the purpose, intended audience, conventions, referenced documentation and organisation for this guide.

1.1 Purpose
This guide provides the workflows and step-by-step procedures to install and to upgrade the Netspan Server. These procedures include: Verify Prerequisites First-time Install of Netspan Upgrade Netspan Install or Upgrade Netspan Help System

1.2 Intended Audience


This guide is intended for persons who are responsible for managing the Netspan system. These persons should have a working knowledge of Netspan.

1.3 Conventions
This document uses the following informational conventions.
Icon Description

Checkpoint: Marks a point in the workflow where there may be an exit or branch to some other procedure. At each Checkpoint the reason for an exit or branch is given along with specific directions to locate the entry point in the other procedure. Reference: Gives a resource in the workflow that may be needed to complete a procedure along with specific directions to use the resource. Caution: Describes a possible risk and how to lessen or avoid the risk.

Advice: Provides a recommendation based on best practice. Note: Provides useful information.

1.4 Referenced Documentation


Netspan Operations Guide SR9.0 D00107 Netspan Content Specification

1.5 Organisation of this Guide


This guide is organised into the following Sections: About this Guide Introduction Get Started Verify Prerequisites First-time Install of Netspan

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Netspan Installation and Upgrade Guide Upgrade Netspan Install or Upgrade Netspan Help System Appendixes Revision History

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2 Introduction
2.1 General Overview
Netspan is a comprehensive management solution that manages the network elements in the WiMAX family, which consists of WIMAX-compliant Base Stations (BS) and Subscriber Stations (SS). Netspan is a client-server application, with always-on server components implemented as windows services, and with a front end web application. Netspan uses SNMP to communicate with BS equipment, as well as third party WiMAX-compliant SS devices. It can be adjusted to meet customer requirements through its flexible configuration options. The key features associated with Netspan are as follows: Support for 16d and 16e Base Stations Support for FreeRadius AAA server Support for both nomadic and fixed Subscriber Station (SS) Supports all Microsoft SQL Server 2005 and 2008 editions: Standard, Enterprise and Express. Indirect management of 16d SS (MIB model) Profile/class based provisioning Asynchronous configuration of data provisioning Synchronous/asynchronous status (database storage only for key status data) Full FCAPS support for all WiMAX equipment. NTP server functionality

2.2 Where Netspan fits into the Network Architecture


Netspan is designed around a client-server architecture. The Netspan server runs on a PC platform, making use of an SQL database to store the configuration, statistics and alarm history from the WiMAX network. Access to the Netspan server is from the web browser.

Figure 1 Netspan in WiMAX Network Architecture


Auto-CPE provisioning and Auto-Service Flow and Service Product allocation ensure that the network operator can take advantage of any compatible WiMAX-certified CPE that connects to the network. Network authentication is managed separately from service provisioning and activation, which is a fundamental part of any mobile system design. Netspan provides operator access rights to be granted according to roles. Depending on the operator access rights granted, Netspan allows configuration and diagnostic access to every WiMAX network element, right down to each individual Subscriber Terminal.

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3 Get Started
Two workflows have been identified for the first time Installation of the Netspan Server, and the Upgrade of the Netspan server as shown in the following two diagrams: Note: Each step in the workflow is covered by a separate section within Netspan, allowing easy navigation through the document once the user has determined which flow chart to follow.

Figure 2 Workflow of Initial Netspan Server Installation

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Figure 3 Workflow of Netspan Server Upgrade

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4 Verify Prerequisites
4.1 Verify hardware requirements
In normal operation, a separate server and client PC are required. The server and client are typically located remotely from the equipment being managed.

4.1.1 HW for Netspan Server


For a host machine for the Netspan Server, please observe the following minimum hardware requirements:

Table 1 - minimum hardware requirements


HW Component CPU Standard Platform CPU Quad Core Processor with 8M Cache or better 4GB RAM 120GB or greater Demo Platform CPU Dual Core Processor with 4M Cache or better 2GB RAM 80GB

Memory Hard disk storage

For hardware redundancy of the server hard disk, the following configuration can serve as an example: Drive Controller: Dual Channel Ultra 320 SCSI RAID Controller: support RAID 01 or stripped mirror, e.g. PERC Hard Drive: 4x Hot Pluggable, 120GB, SCSI drives (15K RPM). Note: The memory requirement is verified automatically by Netspan during installation and during operation (health check). When the memory does not satisfy the minimum requirement, the installer displays a warning message.

4.2 Verify software requirements


The server is based around Internet Information Services (IIS). See http://www.microsoft.com/iis. This is a web hosting application, and allows the clients to connect via HTTP using a standard web browser. The web application is developed using Microsoft ASP.NET. It is recommended to install always the latest service pack of the selected SQL Server engine. Netspan verifies the SQL version during installation and checked for the minimum supported version as defined in the following table:

Table 2 - SQL database S/W options


Application SQL Server 2008 R2 Standard, Enterprise or Express Edition - SP1 or later. Version 10.0.2531 SQL 2008 version < 11.0 10.0.2531 SQL 2008 version < 11.0

SQL Server 2008 Standard, Enterprise or Express Edition - SP1 or later.

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Netspan Installation and Upgrade Guide SQL Server 2005 Standard, Enterprise or Express Edition - SP2 or later. Note: SQL 2005 requires additional prerequisite software as detailed below. 9.00.3042 SQL 2005 version < 10.0

Note: Netspan server should be installed on a dedicated server machine. The configuration where Netspan shares hardware with another server application (e.g. web sites) is not supported. Note: Netspan requires an English version of the Operating System (OS), keyboard and SQL Server. Note: Netspan must not be installed on a machine configured as a Domain Controller. Installation of Netspan on a domain controller is not supported. Please install Netspan on a non-domain controller installation of Windows Server. Advice: It is best practice to install Netspan from the OS console rather than by way of a virtual network connection or a remote desktop.

Caution: Airspan assumes the following installation is in place. If this installation is not in place, please consult the appendixes for this guide or the engineering support for this installation.

4.2.1 SW for Netspan Server


The following software environment is recommended for the server application:

Table 3 - S/W environment


SW Component Operating System Standard Platform Option 1 (recommended): Windows 2008 Server R2 Standard or Enterprise Edition with the latest service packs. Option 2 (recommended): Windows 2008 Server Standard or Enterprise Edition with the latest service packs. Option 3: Windows 2003 Server Standard or Enterprise Edition - with the latest service packs. Demo/Test Platform Option 1 (recommended): Windows 2008 Server R2 Standard or Enterprise Edition with the latest service packs. Option 2 (recommended): Windows 2008 Server Standard or Enterprise Edition with the latest service packs. Option 3: Windows 2003 Server Standard or Enterprise Edition with the latest service packs. Option 4 (low performance):

Windows 7 Pro or better with the latest service packs.


Option 5 (low performance): Windows XP Pro with the latest service packs.

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Netspan Installation and Upgrade Guide SW Component SQL Database Server Engine Standard Platform Option 1: SQL Server 2008 R2 Standard Edition SP1 or later 10.0.2531 SQL 2008 version < 11.0 Option 2: SQL Server 2008 Standard Edition SP1 or later 10.0.2531 SQL 2008 version < 11.0 IIS WEB Server .NET Framework 3.5 SP1 or greater: .NET Framework 4.0 or greater: 6.0 IIS version 7.x .NET Framework version > 2.0.50727.3053 .NET Framework version > 4.0.30319.1 Demo/Test Platform Option 1: SQL Server 2008 R2 Express Edition SP1 or later 10.0.2531 SQL 2008 version < 11.0 Option 2: SQL Server 2008 Express Edition SP1 or later 10.0.2531 SQL 2008 version < 11.0

5.1 IIS version 7.x .NET Framework version > 2.0.50727.3053 .NET Framework version > 4.0.30319.1

Note: Netspan requires both .NET Framework 3.5 and .NET Framework 4.0.

Caution: The user is responsible for checking the Microsoft web site for later service packs and hot fixes. Note: The sequence of installation may call for .NET Framework to be re-installed after the SQL Server. Later versions of operating system (e.g. Windows 2008 Server come with .net Service Pack installed). Reference: For procedures to Move the Netspan Databases between different versions of SQL Server, refer to Appendix A in this guide.

4.2.2 Pre-requisite Installation Order


1. Install Software Environment (i.e. OS with all latest service packs). 2. Install IIS if not installed. (See Appendix B) 3. Install .NET Framework if not installed for all OS other than Windows Server 2008 64 bit. (.NET 4.0 client profile already installed as part of the OS). (See Appendix I) 4. Install SQL Server. (See Appendices F, G, H) Note: When performing a clean installation of Netspan on a machine that has never had Netspan installed before it is imperative to installing the pre-requisites in the correct order. 5. Install additional SQL management objects if SQL Server 2005 or SQL Server 2005 Express are used: Install SQLSysClrTypes.msi Install SharedManagementObjects.msi

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Netspan Installation and Upgrade Guide Note: These files may be downloaded from the Microsoft Download Center at: 1) Microsoft SQL Server 2008 R2 SP1 Feature Pack: http://www.microsoft.com/download/en/details.aspx?id=26728

4.3 Verify client requirements


For Netspan installation, please observe the following requirements: 1. The client machine requires an internet browser of appropriate type and version. Netspan is optimized for the following browsers: Internet Explorer 8 and higher. Google Chrome 15 and higher. Firefox 7 and higher. 2. Netspan creates a new window without browser menu to maximize the area used for displayed information. When popups are disabled on the browser Netspan will reuse existing window instead. Advice: Operators planning to upgrade an existing Netspan server should precede directly to Section 6, otherwise continue with Section 5.

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5 First Time Install of Netspan


To do a clean, first-time install of Netspan perform the following procedures. Note: Netspan installation software will check automatically if all the prerequisite software is installed with the required version number.

5.1 Install Netspan


To install Netspan, perform the following steps: 1. Copy the installation executable, dll and configuration files to a temporary location on a local hard drive. Note: Newer versions of OS (Windows 2008 and Windows 7) run executables with lower privileges even if the logged in user is an administrator. 2. Run the InstallNetspan.exe program.

Figure 4 Netspan Licence Agreement


3. Check, I agree to the Terms and Conditions of the License, and click Next.

5.2 Select new database server during the install


To select a new database server during the install perform the following steps: 1. In Installation Type ensure that the Full Server Installation radio button is selected.

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Figure 5 Netspan Installation Type

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Figure 6 - Netspan Installation Type with SQL Server Authentication

2. In the Installation Properties panel, select the database server to be used (there may be several database servers on the machine) in the Database Server dropdown list. Choose which Authentication Mode to use to connect to SQL Server. By default Windows Authentication Mode is selected. If the mode is changed to SQL Server Authentication the login and password fields must be filled with an existent SQL Login and password. Choose either to leave the Application Path and Data & Log Path to their default values or to change them to any path on a local drive. Server components (dll files, windows services and Web Applications) will be installed at the Data & Log Path. (It is recommended to leave application path as default.)
3. To start services when the installation has successfully completed, check the Start Services at the end of the installation box (recommended). 4. To configure the services so they automatically start up after each server reboot, check the Configure Services for Automatic Startup box (recommended). 5. Click the Next button. After confirmation, a Standard Windows Installer will start installing Netspan. 6. When Windows installer completes deployment of new version of Netspan the databases creation starts. The database is created by running several SQL scripts. The following window displays the progress of this phase of installation. Follow instructions on the screen to progress to next steps.

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Figure 7 - Netspan databases creation and upgrade


7. Once the installation has completed, the NMS Server Manager (the icon should be displayed in the Desktop and Start Bar) can be used to (re)configure the Services start-up properties, change the Netspan admin password, as well as import a different Netspan database.

Figure 8 Netspan NMS Server Manager

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6 Upgrade Netspan
The Netspan Upgrade Installation Process allows the user to upgrade an existing Netspan while keeping all data in their Netspan Database. Caution: Airspan does not support the renaming of the Netspan server. If this is required, then Airspan customer support should be contacted.

6.1 Save a copy of the Netspan Database


The existing Netspan Database can be saved by backing up the SQL database. The Database Backup does not require all Netspan Services to be shutdown. Advice: Airspan recommends backing up the existing Netspan Database as described in this process prior to performing the upgrade.

6.1.1 Backup Netspan Database


To save a backup of the existing Netspan database perform the following steps: 1. In the NMS Server Manager, go to the Properties window and select the Database tab. 2. In the Action panel check to either Backup to the Main Database. Backup to the Statistics Database. Or check both to backup both Databases.

Figure 9 Netspan NMS Server Manager Properties, Database Backup based on SQL Server Backup Feature
3. In the Directory or File Name text box enter the path name where the backup Netspan Database is to be saved. 4. Press the Execute button. This will open a message to indicate when the operation has been completed. 5. Press Enter to exit the program. This completes the procedure to backup the Netspan database.

6.2 Uninstall the current version of Netspan

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Netspan Installation and Upgrade Guide Note: The current version of Netspan should be uninstalled in order to complete the upgrade procedure. To uninstall the current version of Netspan perform the following steps: 1. From the Start menu, go to Settings > Control Panel then click on Add or Remove Programs. 2. Select AS8200 Netspan and click the Remove button. 3. If the existing Netspan version was a Standard Network Server installation, a popup window will ask if the user wants to keep the existing Netspan database. In order to upgrade to the Standard Network Server installation, keep the existing database, answer Yes. The installer then automatically removes the current version of Netspan from the machine.

6.3 Upgrade to new version of Netspan


To complete the installation of Netspan perform the following steps: 1. Copy the installation executable, dll and configuration files to a temporary location on a local hard drive. 2. Run the Run the InstallNetspan.exe program . 3. Check, I agree to the Terms and Conditions of the License, and click Next.

Figure 10 Netspan Licence Agreement


Note: In case of failure to install, Netspan would be cleared automatically from the Add/Remove Programs list. This would then enable the next install of Netspan.

6.4 Select the database during the upgrade


In Installation Type ensure that the Full Server Installation radio button is selected. If an existing database is detected and the option is offered, ensure that the Keep existing Database check box is checked.

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Figure 11 Netspan Installation Type

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Figure 12 - Netspan Installation Type with SQL Server Authentication


In the Installation Properties panel, select the database server to be used (there may be several database servers on the machine) in the Database Server dropdown list. Choose which Authentication Mode to use to connect to SQL Server. By default Windows Authentication Mode is selected. If the mode is changed to SQL Server Authentication the login and password fields must be filled with an existent SQL Login and password. Choose either to leave the Application Path and Data & Log Path to their default values or to change them to any path on a local drive. Server components (.dll files, windows services and Web Applications) will be installed at the Data & Log Path. To start services when the installation has successfully completed: 1. Check the Start Services at the end of the installation box. To configure the services so they automatically start up after each server reboot: 1. Check the Configure Services for Automatic Startup box. 2. Click the Next button. After confirmation, a Standard Windows Installer will start installing Netspan. When Windows installer completes deployment of new version of Netspan the databases upgrade starts. The database is created by running several SQL scripts. Depending on the version of Netspan prior to upgrade the databases upgrade can take very long time varying from as little as few minutes to, in extreme cases, over 1 hour.

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Netspan Installation and Upgrade Guide Once the installation has completed, the NMS Server Manager (the icon should be displayed in the Desktop and Start Bar) can be used to (re)configure the Services start-up properties, change the Netspan admin password, as well as import a different Netspan database.

Figure 13 Netspan NMS Server Manager

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7 Install or Upgrade Netspan Help System


Netspan comes with context-sensitive help for the Web application.

7.1 Install Netspan Help System


To install the Netspan Help files perform the following steps: 1. 2. 3. 4. 5. 6. Confirm that Netspan Server has already been successfully installed. Uninstall any existing version of the help system. Run the Help.install.exe file. On the first form, choose the installation path, which must be on the local Drive. Click Next on the following screens. Click Close.

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8 Appendix A Move the Netspan Databases between two different instances of SQL Server
In some configurations it may be necessary to move the Netspan Databases between two installed instances of SQL Server. Transfer is allowed between SQL Server instances of the same version as well as from older to newer version. The following table lists all specific supported transfer scenarios:

Table 4 - Supported transfer scenarios


Source SQL Server Instance SQL Server 2000 (all editions, including MSDE) SQL Server 2005 (all editions) Target SQL Server Instance SQL Server 2005 (any edition) SQL Server 2008 (any edition) SQL Server 2005 (any edition) SQL Server 2008 (any edition) SQL Server 2008 (all editions) SQL Server 2008 (any edition)

To transfer the database from source SQL Server instance to target SQL Server instance perform the following steps: 1. Install target instance of SQL Server side by side (on the same machine) with source instance of SQL Server 2. Backup Netspan databases using NMS Server Manager 3. Uninstall Netspan. Make sure to keep the database (like during routine Netspan upgrade) 4. Start installation of the same version (re-installation) or newer version (upgrade) of Netspan. a. In the Installation Type group make sure that Keep existing Database checkbox is checked. b. In the Installation Properties group select the new (target) instance of SQL Server.

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Figure 14 Netspan Install window


Click Next, then the confirmation pop-up appears.

Figure 15 Netspan Install popup


Optionally, when the operation of Netspan is verified, uninstall source SQL Server instance.

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9 Appendix B Install IIS


9.1 Install IIS in Windows 2003 Server and Windows XP Pro
To install Internet Information Services (IIS) perform the following steps: 1. From the Start menu navigate to Settings Control Panel 2. Select Add or Remove Programs. 3. Click Add/Remove Windows Components.

Figure 16 Netspan Setup/ Install IIS Add Remove


4. Select the Application Server check box.

Figure 17 Netspan Setup/ Install IIS Add Remove Application Server


5. Click on the Details button then view the Application Server details. 6. Select all the check boxes in the Application Server details.

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Figure 18 Netspan Setup/ Install IIS Add Remove Message Queuing


7. Click OK. 8. Click Next to start the Windows Components Wizard. 9. Restart the Server. This completes the install of Internet Information Services.

9.2 Install IIS for Windows 2008 Server


Note: This instruction should be read in the context of Netspan Installation. Netspan requires host operating system installation with IIS version 5.1, 6.x or 7.x. 1. Check Server Roles Normally Windows 2008 Server starts user login session with Initial Configuration Tasks window. IF this is disabled invoke from the start menu: Administrative Tools -> Server Manager Check server roles. Server should have the following roles configured: Application Server and Web Server (IIS). If it doesnt than press Add roles link and proceed to the next steps of this instruction.

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Figure 19 - Installation Configuration Tasks


2. Add Roles Wizard Read Before You Begin note and press Next.

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Figure 20 - Before You Begin


3. Select Server Roles Select Application Server and Web Server (IIS) roles.

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Figure 21 - Select Server Roles


When Application Server is selected confirm the message box press Add Required Features:

Figure 22 - Add Required Features


4. Application Server Read the information note and press Next.

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Figure 23 - Application Server


5. Select Role Services for Application Server Select the following services for Application Server: Application Server Foundation, Web Server (IIS) Support, HTTP Activation (required for Web Services).

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Figure 24 - Select Role Services


6. When Web Server (IIS) is selected confirm the message box press Add Required Role Services:

Figure 25 - Add Role Services


7. Web Server (IIS) Read the information note and press Next.

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Figure 26 - Web Server


8. Select Role Services for Web Server (IIS) In addition to the services selected by default enable IIS6 management Compatibility option.

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Figure 27 - Role Services


9. Confirm Installation Selections Verify all the options selected and press Install.

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Figure 28 Confirmation
10. Installation Progress Following Installation reboot the server if requested by the installer.

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Figure 29 - Progress

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10 Appendix C How to enable SSL on IIS 6


10.1 Adding a Security Certificate
1. Download the SSL Diagnostics Kit 1.1 which can be obtained free of charge from Microsoft via the following URL: 2) http://www.microsoft.com/DownLoads/details.aspx?FamilyID=cabea1d0-5a10-41bc-83d406c814265282&displaylang=en

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2. Run SSLDiag.msi download from Microsoft.

Click Next

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Accept the license Agreement and click Next.

Enter details and click Next.

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Select Complete.

Click Install.

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Click Finish. 3. Some information from IIS before the self-signed certificate can be generated. Open IIS by navigating to 'Start --> Administrative Tools --> Internet Information Services (IIS) Manager'.

Note: The value of Identifier for the Default Web Site. (e.g. the identifier in the screenshot is 1). Open a command prompt. This can be done by navigating to Start Run, typing cmd and clicking OK.

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Type the following command and press Enter. 3) cd C:\Program Files\IIS Resources\SSLDiag

Create a self-signed certificate using ssldiag which takes the following parameters: 4) /N: - This specifies the common name of the certificate. The computer name is used if there is no common name specified. 5) /K: - This specifies the key length of the certificate. The default is length 1024. 6) /V: - This specifies the amount of time the certificate will be valid for, calculated in days. The default setting is seven days. 7) /S: - This specifies the Identifier of the site, which we obtained earlier. The default will always be 1, which is the Default Web Site in IIS. e.g. Enter the following command to create the self-signed certificate with a key length of 1024 for identity 1 and valid for 2 years (730 days). Press Enter. 8) ssldiag /selfssl /K:1024 /V:730 /S:1

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Verify the certificate has been successfully added correctly as follows: 1. 2. 3. 4. Open Internet Information Services (IIS) Manager. Right click Default Web Site and select Properties. On the Directory Security tab, the View Certificate button should be enabled. Click View Certificate to view the certificate details.

Set the SSL Port under Web Site to value 443 and click Apply.

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10.2 Accessing Netspan via SSL


1. Use https://<server>/Netspan where <server> is the full server name

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10.3 Forcing all Connections to use SSL


9) These instructions may be used to disable http access to Netspan and force use of SSL via https.

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Netspan Installation and Upgrade Guide 1. 2. 3. 4. Start Internet Information Services (IIS) Manager. Right click Default Web Site and select Properties. On the Directory Security tab, click Edit Select Require secure channel (SSL) and click OK.

Note: It is not recommended to enable SSL but not to require SSL for Netspan.

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11 Appendix D - How to Enable SSL for Netspan on IIS7


11.1 Adding a Security Certificate
1. Start Internet Information Services (IIS) Manager and select the server in the list of Connections.

2. Select Server Certificates

3. Add a certificate. In this example Create Self-Signed Certificate is used. 10)

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4. Give the certificate a name and select OK

11.2 Adding an https Binding


1. Start Internet Information Services (IIS) Manager and select Default Web Site 11)

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2. Select Bindings

3. Click Add.., change Type to https and select the SSL certificate that was added previously. Click OK and then Close.

11.3 Accessing Netspan via SSL


1. Use https://<server>/Netspan where <server> is the full server name

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11.4 Forcing all Connections to use SSL


These instructions may be used to disable http access to Netspan and force use of SSL via https. 1. Start Internet Information Services (IIS) Manager and select Default Web Site.

2. Select SSL Settings. 12)

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3. Select Require SSL and then Apply.

Note: It is not recommended to enable SSL but not to require SSL for Netspan.

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12 Appendix E Browser Warnings due to Self-Signed Certificates


On the public internet, https with a certificate is used for two purposes: 1. Encrypted communication to a web server. 2. Secure identification of a webserver via a certificate issued by a trusted certificate authority. Https with a self-signed certificate provides encrypted communication to the web server. Browsers display warnings when visiting a site that is secured using the self-signed certificate to warn the user that the site may or may not be the one they are expecting to visit. These warnings have an option to proceed to the site.

The warnings can be prevented when visiting the site in the future as follows:

12.1 Internet Explorer 9


1. Click Continue to this website (not recommended). 2. Click Certificate error.

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3. Click View certificates.

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5. Click Next.

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6. 7. 8. 9. 10.

Click Place all certificates in the following store. Click Browse. Select Trusted Root Certification Authorities. Click OK. Click Next.

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11. Click Finish.

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Netspan Installation and Upgrade Guide 12. Click Yes. The warning message will not be shown after the browser is restarted.

12.2 Firefox 4
1. Click I understand the Risks. 2. Click Add Exception. 3. Click Confirm Security Exception.

12.3 Google Chrome


1. Import the certificate into the trusted certificate store using Internet Explorer!

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13 Appendix F Install SQL Server 2005


Netspan requires installation of SQL Server 2005. Checkpoint: To build a full capability Netspan Server perform this procedure. To build a network trial Netspan Server then exit this procedure and begin the procedure to install SQL Server 2005 or 2008 Express Edition in this guide. Caution: If the configuration calls for an SQL Server upgrade and the server to be upgraded already runs a Netspan version using SQL Server 2000 do not uninstall SQL Server 2000 before installing SQL Server 2005 . Netspan needs the two server products to run side-by-side in order to automatically migrate the database from SQL Server 2000 to 2005. Advice: The downloads for relevant Microsoft products can be accessed by way of the Microsoft web site http://www.microsoft.com/downloads/. To install SQL Server 2005 perform the following steps: 1. Run the executable file (i.e., double-click the *.exe file) for the program.

Figure 30 Netspan Setup/ Install SQL 2005 Setup -- License


2. Click Next, after acknowledging acceptance of the End User License Agreement.

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Figure 31 Netspan Setup/ Install SQL 2005 Setup -- Prerequisites


3. Click Next In the Microsoft SQL Server 2005 Setup screen.

Figure 32 Netspan Setup/ Install SQL 2005 Setup Configuration Check


4. After the installer reports a successful System Configuration Check, and when prompted to do so, enter the user name and company name then click Next.

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Figure 33 Netspan Setup/ Install SQL 2005 Setup Configuration Success


5. In Components to Install select SQL Server Database Services then click the Advanced button.

Figure 34 Netspan Setup/ Install SQL 2005 Setup -- Components


6. In Feature Selection, expand the Client Components node, click on the Management Tools item and select Will be installed on the Hard Drive, then click Next.

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Figure 35 Netspan Setup/ Install SQL 2005 Setup -- Features


7. If asked to enter an instance name, type SQLSERVER2005, otherwise select the default instance radio button.

Figure 36 Netspan Setup/ Install SQL 2005 Setup -- Instance


8. Click the Use the built-in System account radio button and from the account drop-down menu select Local system. 9. Click SQL Browser checkbox to instruct installer to st art service at the end of setup. 10. Click Next

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Figure 37 Netspan Setup/ Install SQL 2005 Setup -- Service


11. Click Next in Authentication Mode.

Figure 38 Netspan Setup/ Install SQL 2005 Setup -- Authentication


12. Click Next in Collation Settings.

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Figure 39 Netspan Setup/ Install SQL 2005 Setup -- Collation


13. Click Install in Ready to Install.

Figure 40 Netspan Setup/ Install SQL 2005 Setup -- Ready


14. Click Next in Setup Progress.

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Figure 41 Netspan Setup/ Install SQL 2005 Setup Progress


15. Click Finish in Completing Microsoft SQL Server 2005 Setup.

Figure 42 Netspan Setup/ Install SQL 2005 Setup -- Completing


16. Restart the computer. Apply the latest service pack for SQL Server 2005, which user can download from the Microsoft web site http://www.microsoft.com/downloads/.

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14 Appendix G SQL 2005 Express Edition SP3 installation


Netspans latest release requires installation of SQL Server 2005. Checkpoint: To build a network trial Netspan Server perform this procedure. To build a full capability Netspan Server then exit this procedure and begin the procedure to install SQL Server 2005 or 2008 Standard or Enterprise edition. Caution: If the configuration calls for an SQL Server upgrade and the server to be upgraded already runs a Netspan version using SQL Server 2000 do not uninstall SQL Server 2000 before installing SQL Server 2005. Netspan needs the two server products to run side-by-side in order to automatically migrate the database from SQL Server 2000 to 2005. Advice: Downloads for relevant Microsoft products can be accessed by way of the Microsoft web site http://www.microsoft.com/downloads/. To install SQL Server 2005 Express Edition perform the following steps: 1. Download install package from location: http://www.microsoft.com/Sqlserver/2005/en/us/express-down.aspx a. Select: "SQL Server 2005 Express Edition with Advanced Services SP3" or later SP version. 2. Run SQLEXPR_ADV.EXE 3. Run the executable file (i.e., double-click the *.exe file) for the program.

Figure 43 Netspan Setup/ Install SQL 2005 Setup -- Express License


4. After acknowledging acceptance of the End User License Agreement, click Next. 5. Click Install in Installing Prerequisites

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Figure 44 Netspan Setup/ Install SQL 2005 Setup Express Prerequisites 1


6. Click Next in Installing Prerequisites.

Figure 45 Netspan Setup/ Install SQL 2005 Setup Express Prerequisites 2


7. Click Next in Installation Wizard.

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Figure 46 Netspan Setup/ Install SQL 2005 Express Wizard


8. Click Next in System configuration Check.

Figure 47 Netspan Setup/ Install SQL 2005 Setup -- Express Configuration


9. After the installer reports a successful System Configuration Check, and when prompted to do so, enter the user name and company name then click Next. Note: Leave Hide advanced configuration options unchecked.

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Figure 48 Netspan Setup/ Install SQL 2005 Setup -- Express Registration


10. Click Next in Feature Selection and enable full installation of Management Studio Express.

Figure 49 Netspan Setup/ Install SQL 2005 Setup -- Express Feature


11. Enter the name of the SQL instance. Do not use Default instance to avoid instance identification ambiguity. Recommended name is SQL2005Express.

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Figure 50 - Netspan Setup/ Install SQL 2005 Setup -- Instance Name


12. Define service account. In the group Start Services at the end of setup check the box SQL Browser. Leave other settings default.

Figure 51 - Netspan Setup/ Install SQL 2005 Setup -- Service Account


13. In Authentication Mode select Windows Authentication Mode then click Next.

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Figure 52 Netspan Setup/ Install SQL 2005 Setup -- Express Authentication Mode
14. Collation Settings. Leave default settings.

Figure 53 - Netspan Setup/ Install SQL 2005 Setup -- Collation Settings


15. In Configuration Options check both boxes Enable User Instances and Add user to SQL Server Administrator role.

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Figure 54 Netspan Setup/ Install SQL 2005 Setup -- Express Configuration Options
16. Click Next in Error and Usage Report Settings.

Figure 55 Netspan Setup/ Install SQL 2005 Setup -- Express Error and Usage Report
17. Click Install in Ready to Install.

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Figure 56 Netspan Setup/ Install SQL 2005 Setup -- Express Installation


18. In Setup Progress and when setup is complete, click Next.

Figure 57 Netspan Setup/ Install SQL 2005 Setup -- Express Progress


19. Click Finish in Completing Microsoft SQL Server 2005 Setup.

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Figure 58 Netspan Setup/ Install SQL 2005 Setup -- Express Completion


20. Restart the computer. Apply the latest service pack for SQL Server 2005, which user can download from the Microsoft web site http://www.microsoft.com/downloads/ .

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15 Appendix H SQL 2008 Standard and Express Edition Installation


1. Obtain installation media/files: For Standard Edition obtain installation disk and appropriate product key.

15.1 Database Engine Installation


2. Run setup program. For Standard Edition run SETUP.EXE. For Express Edition run corresponding exe. 3. SQL Server Installation Centre Select installation option in the left hand menu list. Then select New SQL Server Standalone Installation ...

Figure 59 - Netspan SQL 2008 - Installation Center


4. Setup Support Rules Click OK if all checks pass.

Figure 60 - Netspan SQL 2008 - Installation Setup Support Rules

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Netspan Installation and Upgrade Guide 5. Product Key: For Standard Edition enter the product key. For Express edition no product key is required. 6. Click Next.

Figure 61 - Netspan SQL 2008 - Installation - Product Key


7. License Terms Check the box to accept license terms.

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Figure 62 - Netspan SQL 2008 - Installation - License Terms


8. Setup Support Files Click Install.

Figure 63 - Netspan SQL 2008 - Installation Setup Support Files


9. Setup Support Rules Click Next.

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Figure 64 - Netspan SQL 2008 - Installation - Support Rules


10. Feature Selection: For Express Edition select Database Engine Services as on the screenshot:

Figure 65 - Netspan SQL 2008 - Installation - Express Edition Feature Selection

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Netspan Installation and Upgrade Guide For Standard Edition select Database Engine Services and Management Tools as on the screenshot:

Figure 66 - Netspan SQL 2008 - Installation - Standard Edition Feature Selection


11. Click Next. 12. Instance Configuration Enter the name of the SQL instance. Do not use Default instance to avoid instance identification ambiguity. Recommended name is SQL2008Express.

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Figure 67 - Netspan SQL 2008 - Installation - Instance Configuration


13. Disk Space Requirement Verify available space and press Next.

Figure 68 - Netspan SQL 2008 - Installation - Disk Space Requirements


14. Server Configuration > Service Accounts Tab Select account NT AUTHORITY\NETWORK SERVICE for all services.

Figure 69 - Netspan SQL 2008 - Installation - Server Configuration


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Netspan Installation and Upgrade Guide 15. Server Configuration > Collation Tab Leave default settings and press Next.

Figure 70 - Netspan SQL 2008 - Installation - Server Configuration Collation


16. Database Engine Configuration > Account Provisioning Tab Add at least one Windows account or group with administration rights. It is recommended to prepare in advance a group of Windows users defined specifically to administer this SQL Server. By default add <machineName>\Administrators. When added the group will appear as BUILTIN\Administrators (Administrators).

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Figure 71 - Netspan SQL 2008 - Installation - Db Engine Configuration


17. Database Engine Configuration > Data Directories tab Leave default settings.

Figure 72 - Netspan SQL 2008 - Installation - Db Eng Config - Data Directories


18. Database Engine Configuration > User Instances tab Leave default settings.

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Figure 73 - Netspan SQL 2008 - Installation - Db Eng Config - User Instances


19. Database Engine Configuration > FILESTREAM tab Leave default settings and press Next.

Figure 74 - Netspan SQL 2008 - Installation - Db Eng Config FILESTREAM

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Netspan Installation and Upgrade Guide 20. Error and Usage Reporting Leave default settings or change as appropriate for your organization practices.

Figure 75 - Netspan SQL 2008 - Installation - Error and Usage Reporting


21. Installation Rules Press Next when complete.

Figure 76 - Netspan SQL 2008 - Installation - Installation Rules

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Netspan Installation and Upgrade Guide 22. Ready to Install Review summary and press Install.

Figure 77 - Netspan SQL 2008 - Installation - Ready to Install


23. Installation Progress Click Next when installation complete.

Figure 78 - Netspan SQL 2008 - Installation - Installation Progress


24. Complete Press Close and reboot the server machine. Page 88 Commercial in Confidence UGD-D00131 Rev H

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Figure 79 - Netspan SQL 2008 - Installation Complete

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15.2 Management Studio Express Installation


Note: This section is only applicable to Express Edition installation.

1. Start installation of the Microsoft SQL 2008 Management Studio Express Edition. Run the appropriate executable. Note: SQL Server 2005 Management Studio cannot be used to manage SQL Server 2008. Uninstall SQL Studio 2005 first if the installation is performed on the server machine with both SQL engines installed side by side. 2. SQL Server Installation Centre Select installation option in the left hand menu list. Then select New SQL Server stand-alone Installation ...

Figure 80 - Netspan SQL 2008 - Installation Center


3. Setup Support Rules Click OK if all checks pass.

Figure 81 - Netspan SQL 2008 - Installation Setup Support Rules


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Figure 82 - Netspan SQL 2008 - Installation Setup Support Files


5. Setup Support Rules Click Next.

Figure 83 - Netspan SQL 2008 - Installation Setup Support Rules


6. Installation Type Select Perform a new Installation of SQL 2008 Server 2008. Press Next.

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Figure 84 - Netspan SQL 2008 - Installation Installation Type


7. Product Key Press Next.

Figure 85 - Netspan SQL 2008 - Installation Product Key


8. Feature Selection Select Management Tools Basic. Press Next.

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Figure 86 - Netspan SQL 2008 - Installation Setup Feature Selection


9. Disc Space Requirements Press Next.

Figure 87 - Netspan SQL 2008 - Installation Setup Disk Space Requirements


10. Error and Usage Reporting Leave default settings or change as appropriate for your organization practices.

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Figure 88 - Netspan SQL 2008 - Installation Setup Error and Usage Reporting
11. Installation Rules Press Next.

Figure 89 - Netspan SQL 2008 - Installation Setup Installation Rules


12. Ready to Install Check the summary report and press Install.

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Figure 90 - Netspan SQL 2008 - Installation Setup Ready to Install


13. Installation Progress Press Next when completed.

Figure 91 - Netspan SQL 2008 - Installation Setup Installation Progress


14. Complete Press Close.

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Figure 92 - Netspan SQL 2008 - Installation Setup Complete

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16 Appendix I - How to Change SQL Server Authentication


To allow installing and using Netspan with SQL Server Authentication Mode it must be assured that the SQL Server Authentication is set to SQL Server and Windows Authentication mode on the SQL Server Security Properties Configuration Window and that there is a SQL Server Authentication Login created with sysadmin role. Note that SQL Server might need a restart after doing these changes.

16.1 Set SQL Server Authentication Mode


1. Open the Server Properties Window 2. Select the Security Page 3. Select the Option: SQL Server and Windows Authentication mode and click OK

Figure 93 - Setting SQL Server Authentication Mode

16.2 Add SQL Server Authentication Login


1. Open the SQL Server Management Studio Object Explorer 2. Right click in the Security>Logins folder with the mouse and select New Login 3. In the General Page fill the Login Name, select the option SQL Server Authentication and unselect User must change password at next login

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Figure 94 - Creating SQL Server Authentication Login


4. Select the Server Roles page 5. Check the sysadmin role and press OK

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Figure 95 - Add sysadmin role to Login

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17 Appendix J Install .NET Framework


Netspans latest release requires installation of .NET Framework version 3.5 SP1 or above. Noticed for Windows Server 2008 64 bit, there was already a Microsoft .NET Framework 4 Client Profile installed. No additional .net installation required. Advice: The download(s) for relevant Microsoft products can be accessed by way of the Microsoft web site http://www.microsoft.com/downloads/. The .NET Framework files also can be found on the Netspan installation DVD. Caution: .NET Framework Version 3.5 SP1 must be installed after IIS. If the installation sequence to date was otherwise, uninstall .NET then reinstall it. To install Microsoft .NET Framework Version 3.5 SP1 perform the following steps: 1. Install the .NET Framework Version 3.5 SP1 according to the operating system. 2. Run the executable file (i.e., double-click the *.exe file) for the program. 3. In the Welcome to Microsoft .NET Framework 3.5 Setup screen click Next through the installation process screens. 4. Click Finish after acknowledging acceptance of the End User License Agreement.

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18 Appendix K Troubleshooting
Netspan installation programs log all the actions in the log files. Caution: Please do not remove any files from the disk. They are essential to understand the issues with installation or upgrade of the product.

Table 5 - Troubleshooting Tips


Symptom Netspan Installation fails, with an error message in the log stating that aspnet_regiis has failed. Problem An attempt of registering ASP.NET with IIS has failed. Solution 1) Open a Command Prompt using Run as Administrator 2) cd \Windows\Microsoft.NET\Fra mework\v4.0.30319 3) aspnet_regiis -enable -r Installation fails when trying to create the database: Local Windows Account (ASP_Net or IIS_WPG group) cannot be added to the Security accounts. Installation/Upgrade fails with a dialog saying latest service packs to be applied to SQL server 2008. Trying to install Netspan on a Domain Controller machine. Do not install Netspan on a machine configured as a Domain controller.

Trying to install/upgrade Netspan on a server that runs a SQL server 2008 with lower version than the minimum version requirement.

Use SQL server 2008 SP1/SP2/ R2 to upgrade the SQL server 2008 (Express/ Standard/ Enterprise). You cant use SQL2008Express SP1/SP2 to upgrade a SQL server 2008 (Express) since they are not upgrade packages. 1) Open a Command Prompt using Run as Administrator 2) cd \Windows\Microsoft.NET\Fra mework\v4.0.30319 3) aspnet_regiis -enable -r

Some validation controls throw unexpected error messages and some lists show a No Data to Display

IIS Default Website maps to .NET 4.0 instead of 2.0

Netspan installation on Windows2003 hangs up. Pressing Cancel button does not help. When killed using Task Manager it displays the message that it failed to create application pool. When trying to access the Netspan URL, an HTTP Error 404 - File or Directory not found - is thrown, although the installation was successful

IIS internal error. System does not return the call to create web application pool.

Re-install IIS

ASP.NET windows component is not installed

Go to Add/Remove programs, select Add/Remove Windows Components -> Application Server and enable feature

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Netspan Installation and Upgrade Guide Symptom During an Upgrade installation, there is a failure at the Database upgrade scripts stage Problem The Database the user is attempting to upgrade is below the minimum upgradeable version to SR3.0 (i.e. 8.20.010) Solution Do a two-step upgrade: first upgrade the SR1.0 database to SR2.0, and then from SR2.0 to SR3.0

Unable to open the physical file C:\Program Files\Airspan Networks Inc\AS8200 Netspan V8\Data\NETSPAN_Data.MD F Netspan installation fails with message: "The current identity (NT AUTHORITYNETWORK SERVICE) does not have write access to 'C:WINDOWS\Microsoft.NET\ Fram ework\v2.0.50727\Temporary ASP.NET Files'

The C:\Program Files\Airspan Networks Inc\AS8200 Netspan V8\Data does not grant access to the current user (Local Admin) ASP.NET v4.0 is not regi stered or its registration is not complete or failed. In some cases the installation of a third party asp.net software may have changed the registration to a different version of asp.net

Make sure the Data folder grants full control to the Local Admin.

1) Open a Command Prompt using Run as Administrator 2) cd \Windows\Microsoft.NET\Fra mework\v4.0.30319 3) aspnet_regiis -enable -r If this doesnt help then go to Add/Remove Programs and choose the Repair option of the .NET framework.

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Netspan Installation and Upgrade Guide Symptom Netspan error in internet browser: HTTP Error 404 File or Directory not found Problem Solution

This is caused by IIS extensions for asp.net v 4.0 not allowed. Likely cause is some out of order installation of prerequisites.
In same cases the installation of a third party asp.net software may have disable the IIS extension.

To cure the problem set the IIS WEB Server Extensions for .net 4.0 using IIS management console. - Open Internet Information Service Manager - In the left pane select the node Web Service Extension under the name of the server. - In the right pane select ASP.NET v4.0.30319.
- In the Window menu select Action->Allow.

Following successful installation of Netspan on Windows XP the attempt to browse Netspan WEB page gives an application error message: System.Web.Hosting.Hosting EnvironmentException: Failed to access IIS metabase. The process account used to run ASP.NET must have read access to the IIS metabase (e.g. IIS://servername/W3SVC). For information on modifying metabase permissions, please see http://support.microsoft.com/? kbid=267904.

As a result of some error during installation of system prerequisites (IIS, asp.net) the permissions to IIS metabase were not properly set for user aspnet.

Open command window and issue the commands as follows (example for default OS installation on drive C:): >C: >cd C:WINDOWS\Microsoft.NET\Fr amework\v4.0.30319 >aspnet_regiis ga aspnet >iisreset
If this doesnt solve the problem the entire Windows XP installation would have to be performed again.

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19 Appendix L Checklist
The Checklist below gives the high-level steps in the Workflow for this procedure. Detach or print this page to use as a job-aid for completing the actions this procedure requires.

Table 6 - Checklist for Procedure


Procedure 1. Verify Prerequisites Actions 1.1 Verify hardware 1.2 Verify software 1.3 Verify client 2. First Time Install of Netspan 2.1 Install Netspan 2.2 Select new database server during the install 3.1 Save a copy of the Netspan Database 3.2 Uninstall the current version of Netspan 3.3 Upgrade to new version of Netspan 3.4 Select the database during the upgrade 4. Install or Upgrade Netspan Help System 4.1 Install Netspan Help system Successful install or upgrade to new Netspan Help System Outcome All requirements are in place for a successful installation or upgrade to new version of Netspan. Successful install of new version of Netspan.

3. Upgrade Netspan

Successful upgrade to new version of Netspan.

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20 Appendix M
20.1 Revision History
Revision Draft 1.0 Draft 2.0 Draft 3.0 Draft 4.0 Rev A Rev B Rev C Rev D Rev D1 Rev E Rev F & F1 Rev G Rev H + H1 Originator(s) David Cann David Cann David Cann M Falik M Falik M Falik M Falik M Falik M Falik M Falik M Falik M Falik M Falik Date 03/09/2008 16/10/2008 05/11/2008 16/08/2009 30/08/2009 25/11/2009 11/02/2010 16/06/2010 29/08/2010 20/09/2010 20/12/2010 23/06/2011 04/12/2011 Description 1 Draft Updated with technical review comments Updates Additional content Published Revision Comment Revisions + additional content Revisions + additional content Revisions + additional content Additional troubleshooting item Revisions + additional content Revisions Revisions + additional content Updates
st

20.2 Contact Information


Customer Service Help-Desk for customer service emergency Airspan Networks have introduced the Airspan Tracker application to enable prompt and efficient Customer Support services. If you do not have an Airspan Tracker account, please obtain login credentials by filling-in the form in the main page "Register New Account".

Worldwide Headquarters: Airspan Networks Inc. 777, Yamato Road, Suite 310, Boca Raton, FL 33431, USA Tel: +1 561 893 8670 www.airspan.com Feedback: To provide feedback on this document, please send comments to the following email address: documentfeedback@airspan.com

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