Beruflich Dokumente
Kultur Dokumente
2009
DAVIE S- B L A CK B O O K S
making a difference Classics, best sellers and other popular titles. Davies-Black offers an exciting range of quality books,
many of which have become national and international best sellers, by expert authors. The secret of
these books’ success is their ability to meet your needs and help you be successful.
Nicholas Brealey Publishing has built an international reputation for publishing innovative and CONTENTS 2 New Titles
influential books in business and economics, popular psychology, travel writing and crossing cultures. We are thrilled to
10 Coaching, Training, & The Learning Organization
announce our acquisition of Davies-Black titles, which focus on enabling readers to develop themselves, their work teams and
14 Psychology at Work
their organizations. This list includes such renowned coaching and career bestsellers as Co-Active Coaching by Laura
Whitworth, et. al., and Gifts Differing: Understanding Personality Type by Isabel Briggs Myers and Peter B. Myers, as well as the
18 Career/Professional Development
latest books featured in this catalog. • These titles join Nicholas Brealey Publishing’s own award-winning business titles 23 Leadership
including Coaching for Performance by John Whitmore, When Cultures Collide by Richard D. Lewis, and Future Files by Richard
27 Business & Management
Watson. By bringing together of our two lists we achieve a powerful synergy for our customers around the world by providing an
30 Team Building
exciting collection of new titles, new voices, new ideas and new ways of working. Together, our titles address the most critical
and interesting issues of our times—from the economy of the future to people skills for professionals, from positive psychology 33 Human Resource/Organization Development
to personal development at work, from business biography to understanding global change and cultural diversity. 39 Index
2 NEW TITLES
New
Eliminate the “interpersonal mush” to lead collaboration and learning
Hidden agendas, unresolved conflicts, crucial issues building cultures of clarity, and the concepts of “parking :: Gervase R. Bushe, PhD
never discussed… What the author calls interpersonal reactions” and confrontation as inquiry. Completely is president of Clear Learning Ltd., a consulting firm with world-
wide associates whose clients include Shell Oil, General Motors,
mush dominates the workplace and hampers honest new chapters add a sharper focus on ways the original
and BC Telecom. Professor of leadership and organizational
communication, creates misunderstanding, and pre- model of the four selves—the Aware Self, the Curious change at Simon Fraser University, he is coauthor of Parallel
vents teams, workgroups, and entire organizations from Self, the Appreciative Self, and the Descriptive Self— Learning Structures and other award-winning work that has
realizing the promise of sustained partnerships and col- can help us all learn from our collective experiences, appeared in The Journal of Applied Behavioral Science and
laboration. Clear Leadership tackles these issues head- avoid miscommunication and cut through the mush, Organization Development Journal.
on, providing specific tools and techniques as well as and achieve clarity, full engagement, and sustained
“ There is great power in his idea that we construct
personal stories of individuals up and down the corpo- collaboration.
rate ladder who have put the principles and practices of the world and become effective when we get this,
clear leadership—beginning with interpersonal clarity CONTENTS share this, and get interested in the stories of others.
and honesty—into action and thereby achieved out- Where Interpersonal Mush Comes From and What It This book makes leadership accessible to all, even
standing results for themselves and their organizations. Does to Organizations / Introduction to the the quiet, shy, avoid-eye-contact ones among us. It is
Expanding on the powerful concepts that made the Organizational Learning Conversation / Understanding also written with elegant simplicity. Buy it, read it,
6x9 312 pp cloth 978-0-89106-227-1
first edition a success, this fully revised edition looks the Foundations of Clear Leadership / The Four pass it around.”
2009 £19.99 $28.95
beyond what it takes to lead performance, revealing Elements of Experience / The Aware Self / The
—Peter Block
the clear leadership skills required to lead organiza- Descriptive Self / The Curious Self / The Appreciative Partner, Designed Learning;
tional learning while doing. Clear Leadership now Self / The Learning Conversation in Depth / Learning to author, Community, the Structure of Belonging
New
Go beyond the glitz of gadgets to learn the true measure of innovation
Thomas M. Koulopoulos
:: Thomas Koulopoulos For Steve Jobs and Bill Ford, Microsoft and 3M, a new the author’s Innovation 2.0 framework, assessment
is president and founder of Delphi Group, an Inc. 500 innovation business model of innovation has become the driving tools and techniques, and classic examples—from
management and advisory firm whose client list includes the
force behind their success. With strong leadership and NASA and the space suit to the Sony Walkman and
Mayo Clinic, the FBI, HP, Toyota, Pfizer, IBM, Microsoft, DuPont,
a disciplined process, today’s leaders are creating more GM’s OnStar—demonstrate how the Seven Lessons of
Fidelity, and others. A noted expert and author on business and
technology innovation, he was executive director of the Center than great products—they are taking the role of inno- Innovation can be learned by any leader committed to
for Business Innovation at Babson College and is a frequent vation beyond R&D, placing it squarely at the center of creating a protected space where ideas are identified
contributor to Forbes, BusinessWeek, NPR, and CNN. the organization’s core competencies, and changing the and evaluated, and championing the process throughout
very nature of the customer experience. the organization.
“ Innovation is a critical ingredient of any growth Packed with examples and stories about the way
strategy, and it’s implicit in the business model of all innovation takes place inside dozens of next-generation CONTENTS
smart enterprises. Koulopoulos dissects what it takes global organizations, The Innovation Zone takes a first- Innovation in an Era of Uncertainty / Unexpected
to innovate, so that others can learn from the rich hand look behind the glitz of the latest gadgets to Possibilities / Building an Innovation Process / Leading
examples in this book.” explore the methods, tools, and behaviors that build Innovation / Innovation 2.0 / Open-Minded Innovation /
—James Champy increasing market value for the company, respect for The Seven Lessons of Innovation / Measurement and
Chairman, Consulting Perot Systems; the brand, and long-term competitive dominance. This Technology in Innovation / Globalization and a National
co-author, Reengineering the Corporation
new playbook for developing and leading a culture of Innovation Agenda
innovation debunks the traditional thinking that it all
begins as a single invention or flash of insight. Instead,
New
Deliver the next stage in the evolution of performance improvement
New
Communicate, connect, collaborate—and ensure a lasting legacy that helps the business and others succeed
Lisa Haneberg
:: Lisa Haneberg Texting, blogging, and twittering may be second nature cess at work by embracing change; being open to learn-
is a practicing hip and sage author of three popular blogs and to Gen-Xers and Millennials, but Boomers and Tradi- ing from younger, techno-savvy coworkers; and putting
hosts the Fireside Chats about Management and Leadership pod-
tionalists also can learn how to exploit the technolo- into everyday practice the 3 Cs of hipness: communicat-
cast. She networks online, delivers webinars, and posts videos
gies that are fundamentally changing the way business ing, connecting, and collaborating. With a primer on the
on YouTube. Author of ten books, including her most recent,
Developing Great Managers, her 25-year career in management, gets done and learn new ways to reach across the gen- generations, a glossary of “hip,” and an introduction to
leadership, and personal and organizational success includes erations to connect with business partners, clients, New Technologies 101, Hip and Sage delivers the tools
work with Fortune 500 companies such as Black & Decker, Intel, peers, and employees. today’s sages need to be heard, be seen, and go viral
Mead Paper, and Amazon.com.
Written for seasoned professionals ready to master as they craft an essential business legacy and the foun-
these new strategies and communication tools, this dation for future success.
• copublished with
ASTD
witty and immensely practical career guide shows
what it takes to stay relevant in the ever-changing CONTENTS
technology-driven workplace, contribute wisdom and Meet Hip and Sage / Sage / Sageness / Cultivating
experience to the business, and develop the next gen- Our Sageness / Hip / Hipness / Tragically Hip / Wikis
eration of productive employees and leaders. Go Viral on iPhones—New Technologies 101 / Hip and
Self-described “red caboose Baby Boomer” Lisa Sage / Charlie Rose on Your iPod / Your Definition of
Haneberg brings together sound strategies, proven Success / Job Seeking and Hiring for the Hip and
techniques, and real-life profiles of hip and sage Sage / The Hip and Sage You / Resources / A Glossary
professionals who are creating multigenerational suc- of Hip / A Primer on the Generations / Job Search Tips
for Older Workers / About HipandSage.com / 6x8 192 pp paper 978-0-89106-245-5
References and Recommended Reading 2009 £12.99 $16.95
New
Turn conventional wisdom about how women succeed or fail in the workplace on its head
Catherine Kaputa
Just as individual strengths are based on who we are life add fresh insights into why the path to workplace :: Catherine Kaputa
as people, gender-based strengths for women are success is different for women, how to tap into the is founder and president of SelfBrand, her New York–based per-
sonal brand consulting firm, and author of the award-winning
essential assets of the female brand. Out of this strengths and aptitudes women are inherently wired
U R a Brand! A twenty-year advertising and branding executive,
provocative and challenging assertion, The Female for, and why playing to the advantages of the female
she led the “I Love New York” campaign, worked with marketing
Brand delivers the very latest in gender research into mindset is key to maximizing career and life success. gurus Al Ries and Jack Trout, was SVP at Citigroup Smith Barney
the female brain to debunk the notion that women have Kaputa includes numerous hands-on exercises to help for over ten years, and has taught branding and advertising at
to play the “male” game to win in the workplace. ground these valuable insights. New York University, Stern School of Business.
proven techniques to help women across the business The Female Brand / True to Nature / Branding for little refining around the edges, The Female Brand
landscape leverage their female edge, including honing Success / Emotional Branding / A Verbal Edge / The will show you how to get ahead while staying true
their empathy and intuition, maximizing the impact of Brand Story / Aspects of Attraction / The Female Style to yourself. Empowering, insightful, and fun to
their verbal agility, capitalizing on their collaborative of Leadership / Born to Network / A Brand for All read.”
leadership style, and fine-tuning the power of story- Seasons —Clinton Kelly
6x9 200 pp cloth 978-0-89106-284-4
telling to further demonstrate what it takes to think and Co-host, TLC’s “What Not to Wear”
2009 £16.99 $24.95
act like an authentic and relevant personal brand.
Stories of personal journeys and thoughts on career
success from over 100 women of all ages and walks of
New
Put decades of management research into everyday practice to achieve high performance
Gary P. Latham
:: Gary P. Latham, PhD The evidence-based management movement that has Manager covers six key lessons of management, all
is an award-winning researcher and educator and is the recipient been sweeping across the medical and educational backed by research and proven in practice, offering
of honors from the Academy of Management and Society of
landscapes for years finally finds its rightful place in techniques to turn strategic vision into reality, help
Industrial and Organizational Psychology, as well as from the
Society for Human Resource Management (SHRM)—the Michael
the business world with Becoming the Evidence-Based employees harness the power of a “can-do” mind-set,
R. Losey Human Resource Research Award. Author and contri- Manager. coach and appraise employees to be high performers,
butor to numerous books and published articles, he is currently An organizational psychologist by training and expe- and instill resiliency in the face of setbacks. Plus,
on the board of directors of SHRM and was formerly on the rience, author Gary Latham brings a unique perspective detailed workplace examples from around the world,
board of The Center for Creative Leadership,. He is also the
to the art-versus-science debate as he underscores the from across North America to the Middle East, add
Secretary of State Professor of Organizational Effectiveness at
the Rotman School of Management, University of Toronto. critical role that empirical research plays in successfully specific details to show frontline managers how to put
managing people and teams in today’s frenetic global the proven reliability of management research to prac-
• copublished with the workplace. In this compact and highly practical toolkit, tical, everyday use on the job.
Society for Human Latham has compiled proven tools and techniques
Resource Management culled from 50 years of management research into CONTENTS
standards and guidelines, as well as quick-to-imple- Use the Right Tools to Hire High-Performing Employees /
ment action steps for hiring, inspiring, training, moti- Inspire Your Employees to Execute Strategy / Develop
vating, and appraising employees to deliver high and Train to Create a High-Performing Team / Motivate
performance. Your Employees to Be High Performers / Instill Resiliency
From A to Z, Becoming the Evidence-Based in the Face of Setbacks / Appraise and Coach Your
Employees to Be High Performers / The Evidence-Based
Manager in Action
6x9 216 pp cloth 978-0-89106-260-8
2009 £19.99 $25.95
New
Increase your organization’s competitive advantage while decreasing its carbon footprint
While IT infrastructure, software, and hardware may :: Evan H. Offstein “ This is not for the faint-hearted. It’s relevant and
set the stage for telework, Making Telework Work lays A former Military Intelligence Officer, Dr. Evan Offstein is a grad- powerful and a must read for the manager who
uate of the United States Military Academy at West Point. After
out in simple, straightforward terms what leaders need wants to succeed in today’s competitive global
earning a doctorate in business from Virginia Tech, Offstein
to know to integrate technology, manage knowledge joined the business management faculty at Frostburg State economy NOW.”
workers and teleworkers, and drive competitive advan- University. Dr. Offstein is the author of Stand Your Ground: —Ralph E. Jordan
tage for their organizations. From healthcare to hospi- Building Honorable Leaders the West Point Way. Recently,
Offstein was awarded the sole and exclusive contract to provide President/CEO of Trident
tality to restaurant entrepreneurs, dozens of examples
leadership training for the Maryland Transportation Authority Health Resources, Inc.
demonstrate how personal and organizational leader-
and was awarded Frostburg State’s Faculty Achievement Award
ship can successfully transform the way technology is for Excellence in Scholarship and Research.
leveraged to increase overall productivity, achieve orga- CONTENTS
nizational goals faster and more cost-effectively, and :: Jason M. Morwick
The Leader as Conductor / The Leader’s Decision-
compete for and harness the best and brightest talent is a graduate of the United States Military Academy at West
Making Process: Balancing Strategy, Tactics, and
Point and a former Army officer. He earned a Masters of
while providing flexibility, connectivity, and enhanced Technology / How Leaders Create the Organizational
Business Administration from Regis University in Denver,
collaboration. Colorado. Currently a business operations manager and full DNA That Makes Telework Successful / Leading
6x9 208 pp cloth 978-0-89106-252-3
time teleworker at Cisco Systems, Inc., Mr. Morwick has man- Telework Teams in the Virtual World / Leadership: The
2009 £25.00 $26.95
aged teams and organizations at General Electric and CHEP
Catalyst for Creating a Telework Culture / Accelerators:
USA, a Brambles Company. In addition, he has published in
Tiny Leadership Variables with High Impact /
esteemed journals such as Quality Progress, Review of Business,
and Business Journal. Leadership Mistakes and Pitfalls / The Future Work
Environment
New
Strategies and tactics for not losing your workforce to the competition
Richard P. Finnegan
CONTENTS :: Richard Finnegan How do organizations keep the workers they want?
The Lesson of the 3 Ps / Rethinking Retention: Principles is President of Finnegan Mackenzie, a firm specializing in cutting Until now, employee retention strategies have been
employee turnover. He is recognized by executives across people
and Strategies / Rethinking Retention / Principles and based on instincts rather than research. With no firm
management professions as a leading thinker and advisor on
Strategies for Steering Your Employee Retention Ship / body of knowledge to use as a guide, employee
employee retention.
Putting Rethinking Retention to Work: Tactics / turnover has been a problem for all organizations. This
Employees Quit Jobs because They Can / Employees “ Read this book with a pen in your hand. Circle ideas book is the first to offer a top-to-bottom, organization-
Stay because of Things They Get Uniquely from You / you like, strike through those you don’t, and make wide retention action plan. Many organizations lose
Supervisors Build Unique Relations that Drive Retention notes as to how you can apply these tactics in your employees and profits because they don’t know which
/ Hold Supervisors Accountable for Achieving Retention company. Then pass it on to a colleague and ask her processes to put into place to cut employee turnover.
Goals / Develop Supervisors to Build Trust with their to do the same. Stir up your company’s thinking on They speak of building retention cultures but don’t
Teams / Narrow the Front Door to Close the Back Door / employee retention so progress happens, fast. ” know who should do what and when. This hands-on
Script Employees’ First 90 Days / Challenge People- tactical guide gives those answers, providing specific
—From the Introduction, Rethinking Retention
Management Policies and Practices / Calculate strategies and tactics backed by the author’s own
Turnover’s Cost / Drive Retention from the Top / What’s research and on-site experience. It is essential reading
Next? / Case Studies—Hilton Call Centers, Curley & for all types of organizations—large or small, public or
Pynne / Top Sections of the BLS Web Site private, with high concentrations of low-skilled or high-
skilled workers, and across multiple industries. Also
addressed is how to retain your high-performing work-
ers in slow economic times. If you are losing workers
you want to keep, this book will tell you how to put
retention solutions in place across your company.
6x9 230 pp cloth 978-0-89106-238-7
2009 TBA $34.95
CO-ACTIVE COACHING
New Skills for Coaching People Toward Success in Work and Life
Second Edition
Laura Whitworth, Karen Kimsey-House,
Henry Kimsey-House, and Phillip Sandahl
The first edition of Co-Active Coaching set the stage for beeen added to make these proven principles and tech- CONTENTS
what has become a cultural and business phenomenon niques both practical and immediately actionable. Co-Active Coaching Fundamentals / The Co-Active
and helped launch the professional practice of coach- Coaching Model / The Co-Active Coaching Relationship
ing. Now in this fully revised new edition, the authors :: Laura Whitworth, Karen Kimsey-House, and / Co-Active Coaching Skills / Listening / Intuition /
Henry Kimsey-House Curiosity / Action/Learning / Self-Management / Co-
reflect today’s realities: how coaching has moved
are internationally recognized pioneers in the coaching field and
beyond its initial focus on life skills to become an inte- Active Coaching Practices / Client Fulfillment / Client
co-founders of The Coaches Training Institute (CTI), one of the
gral part of an organization’s toolkit for developing largest coach training organizations in the world providing a Balance / Client Process / Tips and Traps / A Vision for
leaders, working with teams, and building individual highly regarded certification program. the Future / The Coach’s Toolkit
compettenceis essential for success.
:: Phillip Sandahl
Already used as the definitive resource in dozens of
is a senior faculty member of CTI and co-founder of Team
corporate and professional development programs, this Diagnostic International.
7x9 336 pp paper/CD 978-0-89106-198-4 new edition includes updated terminology and a wide-
2007 £24.99 $39.95 ranging set of refresh coaching examples drawn form “ Whether you’re training coaches in your own
the authors’ first-hand experience with thousands of organization, instituting a mentoring program, or
international coaching trainees and clients. The power- evaluating a coach for your own use, the authors’
packed Coach’s Toolkit also has been expanded to model will come in handy.”
include over 35 exercises, questionnaires, checklists,
—T & D
and reproduceable forms. And a CD containing real-life
coaching dialogues and forms from the Toolkit has
Catherine Fitzgerald and Jennifer Garvey Berger, Editors Terry R. Bacon and Karen I. Spear
Executive Coaching presents practical and sophisticated Rich in detail from the authors’ work with clients in
leading-edge views in 16 chapters on key aspects of Fortune 500 companies, Adaptive Coaching offers a
the craft: principles and guidelines for practitioners, unique client-centered focus on how people prefer to
supporting complexity of mind in executives, dealing be coached. Combining 30 years of experience, Bacon
with failure in coaching, and a reflective practice and Spear deliver the tools and techniques coaches
approach for coaches. Experienced coaches offer strate- need to identify clients’ real needs, negotiate expecta-
gies for working with different client populations, while tions, understand and adapt to different coaching style
senior human resource managers describe how to get preferences, manage the dialogue, and help clients
executive coaching started in organizations, link coach- change. The authors identify eight distinct coaching
ing with business strategy, integrate the use of internal styles—teacher, parent, manager, philosopher, facilita-
and external coaches, and avoid common mistakes in tor, counselor, colleague, and mentor. They also include
using executive coaching. examples of coaching dialogue and explore in detail the
special challenges of coaching across cultures and gen-
:: Catherine Fitzgerald, PhD erations, and of coaching women, minorities, and
is an organizational psychologist and principal of Fitzgerald
6x9 392 pp cloth
C-level executives.
Consulting who has worked with clients such as Fannie Mae, the 6x9 368 pp cloth
International Monetary Fund, and the National Cooperative Bank. 978-0-89106-161-8 2002 978-0-89106-187-8 2003
£35.00 $49.95
:: Terry R. Bacon, PhD
£25.00 $39.95
is founder, CEO, and chairman of Lore International Institute.
:: Jennifer Garvey Berger, EdD
is assistant professor at George Mason University. She teaches and
“ Human resources professionals, :: Karen I. Spear, PhD • training media review
consults in the areas of complexity of mind, individual differences,
trainers, and consultants will find is a senior faculty member and researcher for the Lore Best2Buy winner
and transformational development.
International Institute.
this compendium by some of the
top professionals in the field
absolutely invaluable.”
—Amazon.com
B estsellers by M I C H A E L M A R Q UA R D T
BUILDING THE LEARNING ORGANIZATION GLOBAL TEAMS OPTIMIZING THE POWER OF
Mastering the Five Elements for Corporate Learning How Top Multinationals Span Boundaries and ACTION LEARNING
Second Edition Cultures with High-Speed Teamwork
Solving Problems and Building Leaders in Real Time
Michael Marquardt shows how to Marquardt and Horvath have culled Michael Marquardt has been help-
harness the collective genius of the best practices and lessons ing orga-nizations and world gov-
people in organizations to build, learned from such global leaders as ernments revolutionize the way they
maintain, and sustain the power of General Motors University, Marriott, solve problems, build effective
the learning organization. Dozens of and Colgate-Palmolive to show how teams, develop leaders, and trans-
case studies demonstrate the any organization can create and form themselves into learning
power of his Systems Learning sustain teams that will work across organizations. Optimizing the Power
Organization model and illustrate the boundaries and barriers of of Action Learning puts the “action”
how the five subsystems—learning, diversity and distance. They pre- in action learning by focusing on
organization, people, knowledge, sent practical advice on how to the six essential components that
and technology—support and ener- build trust, develop effective make action learning work: the
gize one another. leaders, and build teams with a problem, group diversity, a reflec-
common purpose. 6x9 264 pp cloth tive inquiry process, action strate- 6x9 244 pp cloth
6x9 288 pp cloth
:: Michael J. Marquardt, EdD 978-0-89106-157-1 2001 gies, a commitment to learning, and 978-0-89106-191-5 2004
978-0-89106-165-6 2002
is professor of HRD and program director £30.00 $39.95 £30.00 $39.95
£25.00 $36.95 :: Michael J. Marquardt the participation of a well-trained
of overseas programs at The George
action learning coach.
Washington University, president of
:: Lisa Horvath, PhD “Provides substantial and field- “A practical, user-friendly
Global Learning Associates, and director “If you want something you
is program chair and assistant professor in
of The Global Institute of Action Learning. can put into action as an exec- tested ideas to maximize the guide that helps move action
human and organizational studies at The
utive, manager, or human George Washington University. benefits of global teams and learning from theory to, well,
• copublished with action.”
resource chief, here’s your place businesses firmly in the
ASTD
hands-on manual.” global economy.” —Training
Action Reflection Learning provides a Drawing on the key concepts of the This timely book delivers a first-of-
hands-on guide to what ARL™ is, how MBTI® tool, Dunning presents a its-kind user’s guide for executives
it works, and what it takes to imple- start-to-finish process and a toolbox and managers considering coaching
ment it in and outside the classroom. of hands-on, interactive resources for themselves or for a member of
The coauthors introduce the 16 key that tie personality type to perform- their team. Joan Kofodimos lays out
elements that drive ARL’s success— ance improvement. TLC at Work in precise detail what coaching
all firmly grounded in adult learning explores the core practitioner com- candidates should look for and what
and action learning principles. They petencies for a trust-based working results they can expect. Dozens of
offer an inside look at the critical relationship and for learning effec- checklists, sample meeting agendas
role the Learning Coach plays in tive techniques to create, coach, and coaching contracts, dialogue
unleashing the power of ARL to 7 1/ 4 x 9 272 pp cloth and monitor a development plan scripts, and life-inspired case exam-
make one-on-one coaching more 978-0-89106-240-0 2008 with others. Dunning spotlights the 7 3/ 8 x 9 1/ 4 312 pp paper ples equip executives and managers
effective, help navigate a post-merg- £25.00 $36.95 five core competencies every worker 978-0-89106-192-2 2004 with the information they need to 6x9 160 pp cloth
needs to succeed in today’s £14.99 $22.95
er integration, prepare young talent enter into a coaching relationship 978-0-89106-221-9 2007
for the next big challenge, or work workplace. fully prepared to participate as a £16.99 $22.95
with a team of educators in crisis. “ ARL is an excellent strategy “A comprehensive guide for vested partner.
in terms of organizational :: Donna Dunning facilitating professional “ This concise and easily acces-
is the award-winning author of What’s :: Joan Kofodimos, PhD
:: Isabel Rimanoczy development and provides growth and development.” sible guidebook provides
Your Type of Career? as well as a consul- is founding partner of Teleos Consulting,
is a Legacy Coach, a partner at Leadership
trainers with powerful facili- tant, certified human resources profes- —T&D specific information and
in International Management—and whose clients include Pfizer, Merck, and
director of the International Foundation
tation techniques.” sional, teacher, and psychologist. She is McKinsey; a former faculty member of concrete, actionable steps on
a member of the MBTI® International Duke University and the California School
for Action Learning (IFAL USA). —Creative Training Techniques how to get the most from the
Training Faculty for the Association for of Professional Psychology; and author of
coaching experience.”
Psychological Type.
:: Ernie Turner Balancing Act.
president of LIM, has worked around —T&D
the globe with international leaders
such as Volvo, AstraZeneca, Merck,
Motorola, and AT&T.
GIFTS DIFFERING
Understanding Personality Type
Every year over 2.5 million people take the Myers- :: Isabel Briggs Myers CONTENTS
Briggs Type Indicator® assessment, the most widely The late Isabel Briggs Myers and her mother, Katharine Briggs, Preface / Preface to Original Printing / Publisher’s
authored the Myers-Briggs Type Indicator® personality inventory.
used personality measure in history. Gifts Differing Foreword / Publisher’s Note / Part I Theory/ An Orderly
describes the ground-breaking insights embodied in the Reason for Personality Differences / Extensions of
:: Peter B. Myers, PhD
MBTI® inventory and explains its many practical appli- continues research work on the development and Jung’s Theory / Part II Effects of the Preferences on
cations. Distinguishing four categories of personality application of type. Personality/ Type Tables for Comparison and Discovery /
preferences - Extraversion-Introversion, Sensing- Effect of the EI Preference / Effect of the SN Preference
Intuition, Thinking-Feeling, and Judging-Perceiving - / Effect of the TF Preference / Effect of the JP
“If you have wondered about the diverse and often
this book details how different combinations of these Preference / Extraverted and Introverted Forms of the
startling different ways that people…seem to look
qualities determine the way we perceive the world and Processes Compared / Descriptions of the Sixteen Types
at the world or react to situations, this book will
how we respond to and interact with it. Type tables / Part III Practical Implications of Type/ Use of the
interest you. If you have a problem understanding Opposites / Type and Marriage / Type and Early
show how type preferences correlate with occupational
or communicating with someone you career about Learning / Learning Styles / Type and Occupation / Part
interests, and clear descriptions of the sixteen types
illustrate how the different functions interact. —a parent, a child, a co-worker, or a significant IV Dynamics of Type Development/ Type and the Task of
other—the ideas in this book just may be what you Growing Up / Good Type Development / Obstacles to
6x9 248 pp paper 978-0-89106-074-1 have been looking for.” Type Development / Motivation for Type Development
1980, 1995 £12.99 $16.95
—From the Preface by Peter B. Myers in Children / Going On From Wherever You Are/
Endnotes / References / About Isabel Briggs Myers /
Full-Size Type Table / Index
Making a Difference by Being Yourself deconstructs Answering the call for fresh insight into what it takes to
how one’s unique person-ality type frames what “mak- effectively manage in this complex landscape, Emotional
ing a difference” means and drives the actions we take Intelligence for Managing Results in a Diverse World
to leave our mark on the people and organizations we brings together a unique combination— the key princi-
care about. Building on the powerful fundamentals of ples of emotional intelligence and the fundamentals of
the Myers-Briggs Type Indicator® assessment, a dynam- diversity and difference. With practical how-tos, action
ic framework identifies four key types—Stabilizers, tips, assessment tools, and plenty of workplace exam-
Harmonizers, Catalysts, and Visionaries—and combines ples, this cohesive system offers managers, supervisors,
with research and stories from over 500 people to chart team leaders, and human resource professionals a
a journey of self-discovery and beyond. With dozens of proven framework and actionable strategies for develop-
exercises, assessment tools, and examples, Making a ing the critical competencies needed for success: empa-
Difference by Being Yourself delivers a complete toolkit thy, cross-cultural communication, and conflict resolution
to take personal insight and awareness to the next skills that produce hard results in business.
level: to live life consciously and exploit our strengths
and talents in ways that make a meaningful difference. 6x9 264 pp cloth
:: Lee Gardenswartz, PhD 7x9 200 pp cloth
:: Anita Rowe, PhD 978-0-89106-255-4 2008
978-0-89106-223-3 2008
:: Gregory E. Huszczo, PhD are co-partners in the management consulting firm Gardenswartz
£20.00 $26.95 £25.00 $32.95
is an organizational psychologist, consultant, researcher, and & Rowe. Pioneers in the field of diversity training, they have
author of the classic works Tools for Team Excellence and worked with clients such as Starbucks and Harvard Medical
Tools for Team Leadership. “ Huszczo is an expert on the applica- School and co-authored five books, including the award-winning “ Makes the topic of emotional intelli-
Managing Diversity.
tion of personality type to daily life gence and diversity accessible to all
His book is a simple and effective :: Jorge Cherbosque, PhD and easily applied in the workplace,
presentation of how anyone can use co-director of the Staff and Faculty Counseling Center at UCLA, at all levels of an organization.”
his or her core functions to make a is an active consultant whose diverse clients include the Young
—Robert C. Amelio
Presidents Organization, Target Corporation, and Verizon.
difference, too.” Vice president, Diversity & Talent Management,
Dana-Farber Cancer Institute
—John W. Lord All are partners in the Emotional Intelligence and Diversity
Executive director, The Association for Institute.
Psychological Type International
DAVIES-BLACK PUBLISHING 888.273.2539 FAX 617.523.3708 www.nicholasbrealey.com
16 PSYCHOLOGY AT WORK
Revised and expanded, Working Relationships provides I'm Not Crazy, I'm Just Not You illustrates basic differ-
a cutting-edge toolkit for mastering the personal char- ences in the ways people read and respond to the same
acteristics and social abilities of emotional intelligence situations. Drawing on their experience as psychologists,
(EQ) to manage conflict, develop teamwork, and get career counselors, classroom teachers, and organization
along with friends and foes at work. Through a power- consultants, authors Roger Pearman and Sarah Albritton
ful EQ lens, Bob Wall reexamines the core competen- apply the concepts of personality type to everyday situa-
cies needed to handle difficult conversations and build tions - working, loving, parenting, and communicating
the solid network of professional relationships so criti- with friends and colleagues. They show how our person-
cal to getting things done in today’s complex organiza- ality preferences produce interpersonal blind spots that
tions. Packed with over 30 worksheets and tools— lead to misunderstandings, and they offer practical tips
including seven new exercises on EQ—Working for communicating more effectively with others. Much
Relationships profiles L’Oréal, Bell Labs, the U.S. Air more than a basic introduction to the fundamentals of
Force, and other business leaders to illustrate the personality, this volume examines the powerful influence
compelling results organizations and individuals have of personality type on adult development, discusses the
achieved by putting EQ to work in the workplace implications of personality style in our communication 6x9 208 pp paper
6x9 256 pp paper
978-0-89106-188-5 2008 pathways, and explains how different types are likely to 978-0-89106-096-3 1997
:: Bob Wall £12.99 $16.95
£14.99 $20.95 experience and value differences. Roger R. Pearman,
is a noted author and active management consultant with 28
years’ experience providing executive coaching, organizational
Ed.D., internationally recognized consultant, trainer,
assessment, and team development to clients such as Nextel, “An insightful, easy-to-read book speaker, and author, is principal of Leadership “ This book is a breath of fresh air in
Microsoft, General Reinsurance, and Capital One. offering proven methods by which Performance Systems, Inc. A former college professor, the plethora of self-help literature
individuals can enhance their rela- psychotherapist, and corporate vice president, he is affil- and essential reading for all intelli-
iated with the Center for Creative Leadership and is gent, thoughtful people who seek a
tionships and effectiveness at work.”
author of Hardwired Leadership. deeper understanding of themselves
—Choice
and those around them."
:: Sarah C. Albritton
is a former career and college counselor. Interested in learning —Elizabeth H. Cottrell, President,
more about Qualifying.org® award winning courses? Go to Riverwood Technologies
www.qualifying.org.
DAVIES-BLACK PUBLISHING 800.624.1765 FAX 650.623.9271 www.daviesblack.com
PSYCHOLOGY AT WORK 17
Sandra Krebs Hirsh and Jane A. G. Kise Nancy J. Barger and Linda K. Kirby
With fresh insights on applying key concepts from the Continuous change is a given for almost any organiza-
Myers-Briggs Type Indicator® (MBTI®) tool in executive tion. Yet how employees respond to change differs wide-
coaching, plus more hands-on exercises and examples, ly. Focusing on the needs of different personalities in
this newly revised edition of Work It Out expands its times of change, as understood through the lens of
focus on the powerful solutions type theory provides to MBTI® type, this book provides managers and executives
address some of today’s most pressing issues: fostering with the strategies necessary for leading their employ-
sustainable change, building strong management teams, ees through successful transitions. Showing how change
preparing for rapid business growth, and battling office creates a range of responses in people, the authors give
politics. Type experts Hirsh and Kise examine each practical tips to help employees move forward. They
leadership and management style based on type and offer productive new behaviors for individuals and insti-
through case studies and techniques that run through- tutions and supply models for change based on the per-
out every chapter detail effective team-building and sonalities of the people and the type of organization.
coaching strategies to enhance communication, reduce Nancy J. Barger is an organization development and
7x9 264 pp paper
stress, resolve personality conflicts, and improve indi- management consultant to such clients as AT&T,
978-0-89106-212-7 2006
vidual, team, and organizational performance. £14.99 $19.95 Hewlett-Packard, and Martin Marietta Aerospace. 6x9 304 pp cloth
978-0-89106-079-6 1995
:: Sandra Krebs Hirsh :: Linda K. Kirby, Ph.D. £25.00 $29.95
an international consultant and noted author on personality type, “ The authors offer a new perspective
is a writer, speaker, and former editor of the Bulletin of
works with clients such as Honeywell and 3M on issues of lead- on how to solve the disruptive Psychological Type. She is coeditor of Developing Leaders.
ership, career, and organization development. Her best-selling friction that arises between people “ If you are contemplating change in
books include LifeTypes, LifeKeys (with Kise), and Introduction to your organization, The Challenge of
in the workplace, by applying • Ben Franklin best business book finalist
Type® in Organizations.
contemporary insights on Change in Organizations belongs at
:: Jane A. G. Kise, EdD personality type and keys to the very top of your reading list."
is a management consultant and coauthor of Introduction to
understanding relationships.” —Baton Rouge Business Journal
Type® and Coaching and SoulTypes (with Hirsh). A board member
of the Association for Psychological Type, she is also on the fac- —HR Magazine
ulty of the Center for Applications of Psychological Type.
Catherine Kaputa
Foreword by Al Ries, coauthor, The Origin of Brands Paul G. Schempp
Taking field-tested strategies directly from the playbook Bringing to life seminal research that identifies the char-
used by Madison Avenue’s best product brand man- acteristics that define expert, or elite, performers,
agers, U R a Brand! unlocks the hidden rules for creat- 5 Steps to Expert is the first to provide a sequential set
ing a one-of-a-kind self-brand. Like having a personal of deliberate practice steps for all those who aspire to
coach right by your side, here are the inside secrets of advance from their current competency to the next stage
how to think and act like a brand. A Top Ten list of tried- of mastery—and for those who coach and train for high-
and-true strategies, plenty of exercises, and “brain- er performance. Noted authority Paul Schempp explores
stormer” tools at the end of each chapter make hands- the key traits shared by those at each of the five levels
on practical what it takes to package a personal brand of expertise—beginner, capable, competent, proficient,
with a powerful visual and verbal identity, think in terms expert—and lays out a progressive plan for cultivating
of markets, and execute a tactical marketing plan that the skill, knowledge, and experience needed to reach
generates the buzz needed to become an effective and remain at the top of our game. Dozens of stories of
brand builder. top-of-the-field performers, questionnaires, and assess-
ment tools apply this fresh research and insight into
:: Catherine Kaputa
6x9 232 pp cloth human performance to the everyday workplace. Plus,
is founder and president of SelfBrand, a brand strategy and 5 1/ 4 x 8 184 pp cloth
978-0-89106-213-4 2006 each chapter offers developmental exer-cises, key learn-
business coaching company, and author of The Female Brand. 978-0-89106-114-4 2008
£16.99 $24.95 ing preferences, and a practical set of strategies and
She is a former marketing and advertising executive at Trout & £16.99 $22.95
Ries and Wells, Rich, Greene agencies, Smith Barney, and the techniques to help anyone elevate his or her level of per-
Stern School of Business, New York University. “ If you are seeking ways to get ahead formance toward becoming expert.
“ A quick read. Concise and witty.
in a very competitive business
• Ben Franklin Award, Best Career Book Great end-of-chapter exercises solid-
:: Paul G. Schempp, PhD
• ForeWord career book of the year finalist world, this book can tell you how
president of Performance Matters, Inc., is a professional speaker, ify concepts and provide a road map
to get yourself branded.” consultant, and author, and was named 2004 Distinguished for change.”
—getAbstract Scholar by the International Center for Performance Excellence.
A noted authority in expertise development, he has designed —Pamela J. Fulwider
Instructional designer,
performance programs for business and sports organizations,
Ingersoll Rand Company
and coaches individual players on the PGA, LPGA, and both
European and Canadian professional tours. Dr. Schempp is also a
professor at the University of Georgia.
DAVIES-BLACK PUBLISHING 888.273.2539 FAX 617.523.3708 www.nicholasbrealey.com
CAREER/PROFESSIONAL DEVELOPMENT 19
To be happy and successful in your career, you need to In this classic, psychologist Naomi Quenk explores
be doing work that fits your personality. Donna Dunning what we keep hidden within but reveal when we are
provides concrete links between personality and career stressed. Outlining the stress patterns of the 16 person-
to help anyone manage transition, enrich a career path, ality types, she includes startling information on work-
or move into opportunities that best suit his or her related stress and what happens to us when we oper-
unique talents. On the basis of data from thousands of ate in a stress mode over a long period. We all have
people working in hundreds of different jobs, Dunning experienced unexpected or inconsistent behavior in our-
uses the personality type theory of the MBTI® instrument selves and others. Using Jungian type theory and the
to identify eight natural work styles and explores how MBTI® personality inventory as a framework to unravel
people use each to communicate, organize, approach this fascinating and confusing side of human personality,
tasks, solve problems, make decisions, lead, and be led. Quenk argues that the inferior function is a natural,
With exercises, checklists, tips, and strategies, this book healthy part of personality that can lead to enriched
offers an easy five-step career planning process that understanding and personal growth. The book offers a
7x9 368 pp paper
highlights your strengths and skills. simple explanation of type dynamics, type differentia-
978-0-89106-154-0 2001
£12.99 $18.95 tion, and type development, as well as discussions of 6x9 368 pp paper
:: Donna Dunning 978-0-89106-170-0 2002
how each type functions at work and what each finds
is an award-winning psychologist, teacher, certified human
stressful and energizing. £12.99 $18.95
resources professional, director of a consulting business, and “ People trying to make career
author of TLC at Work. decisions can find direction in this
:: Naomi L. Quenk, PhD “ The mounds of illustrative case
book, designed to shed light on new
• ForeWord career book bronze winner is a licensed psychologist in Albuquerque, New Mexico. She has
possibilities.” studies are highly readable and
authored or coauthored numerous books, manuals, chapters, and
articles on different aspects of psychological type and conducts often compelling. Because each
—Toronto Star
advanced training workshops around the world. type is described from two
perspectives, the richness of
each portrayal is dazzling."
—Contemporary Psychology
Dick Richards takes career planning to a new frontier as Career Coaching Your Kids emphasizes the value of
he brings the “technology of the spirit” to the work- parental support and, more important, shows parents
place. He has crafted a journey of self-discovery to help how to help rather than hinder their children’s process of
readers find the one core quality that fuels their soul career discovery. The authors identify the different roles
and drives their success: their true genius. As ancient parents can play at each stage and the appropriate steps
as Greece, as trendy as New Age, the concept of genius to take as children progress and grow into adulthood.
is fully grounded in contemporary life through dozens of Matching key events in the development of children,
inspiring stories of people who have realized the trans- adolescents, and young adults with the parental tasks
formative power of this simple yet life-changing pro- necessary to guide but not dictate career choice, Career
cess. Filled with practical strategies and hands-on exer- Coaching Your Kids provides hands-on tools and tips, a
cises, Is Your Genius at Work? explores four important Parent Tool Kit, and exercises for kids by age group,
questions to help career seekers define and give name along with vivid examples and stories, aimed at helping
to their genius, uncover the secrets to their life’s pur- children explore career options.
pose, and chart a career path to bring their genius to 7x9 216 pp paper 7x9 280 pp paper
978-0-89106-194-6 2005 :: David H. Montross, EdD 978-0-89106-182-3 2004
life: What is your genius? Is your genius at work? What
£12.99 $18.95 is a partner with the Camden Consulting Group. £13.99 $18.95
is your purpose? Is your genius on purpose?
CAREERPRENEURS
Lessons from Leading Women Entrepreneurs
on Building a Career Without Boundaries
Gerald R. Ferris, Sherry L. Davidson, and Joe Frodsham and Bill Gargiulo
Pamela L. Perrewé Exposes 16 pervasive myths that create roadblocks
Explore what political skill is (and isn’t), why and how it works, and limit career opportunities.
and how it can be measured and developed.
978-0-89106-208-0 £14.99 $18.95 paper
978-0-89106-210-3 £25.00 $32.95 cloth
Scott Eblin
Recent research has shown that some 40 percent of :: Scott Eblin CONTENTS
new executives don’t last 18 months. In The Next Level, a former Fortune 500 HR executive, is president of The Eblin The Foundations of Personal Presence / Pick Up
Group, with clients such as AOL, Capital One, Northrop Grumman,
Scott Eblin draws on 20 years of experience as a leader Confidence in Your Presence / Pick Up Regular
Sallie Mae, and The World Bank. He is a graduate of Davidson
and executive coach to identify why new executives fail Renewal of Your Energy / Pick Up CustomFit
College, Harvard University, and Georgetown University’s leader-
and offers a practical program for achieving success. ship coaching certificate program, where he is also on the Communications / The Foundations of Team Presence /
Rising executives must understand that the strengths faculty. Pick Up Team Reliance / Pick Up Defining What to Do /
and actions that drove their career progress at lower Pick Up Accountability for Many Results / The
levels will not necessarily sustain their success as Foundations of Organizational Presence / Pick Up
“ Whether you are a seasoned executive or on your Looking Left and Right as You Lead / Pick Up an
executives. They need to adopt new behaviors and
beliefs, and let go of old ones. Eblin identifies nine sets way up the corporate ladder, this book contains a Outside-In View of the Organization / Pick Up a Big
of opposing behaviors that can make or break new wealth of information and suggestions to improve Footprint View of Your Role / Afterword: Living at the
executives and describes how to handle them. The your performance and increase your comfort level Next Level / Appendix A: Create Your Executive Success
book concludes with a process for readers who want to and effectiveness.” Plan / Appendix B: Situation Solutions Guide / Index
identify their highest-priority development opportunities —Business Book Review
6x9 240 pp cloth 978-0-89106-193-9
and work to improve their executive-level potential.
2006 £20.00 $26.95
• ForeWord business book of the year finalist
Pete Hammett Joseph Daniel McCool Robert L. Turknett and Carolyn N. Turknett
Foreword by John A. Byrne, executive editor, BusinessWeek Foreword by Kent C. “Oz” Nelson, former chairman and CEO, UPS
Unbalanced Influence draws on In this rich exposé, Joseph McCool Drawing on more than 25 years of
both the science and practice of pulls back the curtain to reveal how experience working with hundreds
executive leadership to explore how senior management recruiters influ- of CEOs, managers, and teams, the
today’s C-level executives are ence compensation, workplace diver- Turknetts provide both the inspira-
wrestling with what true leadership sity, high-profile CEO succession, tion and the tools to help people
is, what it looks like, and how—or organizational performance, culture, move from asking “Why don’t
if—it affects organizational effec- profits, and the very definition of they?” to asking “What can I?”
tiveness. With nearly unprecedented leadership. Deciding Who Leads Decent People, Decent Company
access to 10 years of research from makes a business case for taking identifies the eight essential traits
the Center for Creative Leadership’s control of the executive recruitment of leadership character: empathy,
(CCL®) Leadership at the Peak pro- and hiring process, laying out the emotional mastery, lack of blame,
gram, CCL executive Pete Hammett new leadership mandate, best prac- 6x9 240 pp cloth humility, accountability, courage,
6x9 288 pp cloth 6x9 224 pp cloth
explores in detail how the personal- tices for recruiting senior talent, 978-0-89106-246-2 2008 self-confidence, and focus on the
978-0-89106-218-9 2007 978-0-89106-206-6 2005
ity preferences, personal character- strategic priorities for hiring organi- £20.00 $27.95 whole. In chapters that focus on
£30.00 $39.95 £14.99 $25.95
istics, interpersonal interactions, zations, and tactical advice for mak- each quality individually, dozens of
“A nicely written and well-
and leadership competencies of ing the most of leadership recruiting leaders, in their own words, bring
“The comprehensive view “An accessible, thoughtful
senior executive leaders shape the and management succession. synthesized look at today’s to life the struggles and triumphs of
of a system of pressures, book, reinforced with many
way those leaders view creativity recruiting industry, the power developing the behaviors of charac-
influences, myths, and interesting and informative
and innovation, decision making, :: Joseph Daniel McCool it wields and the challenges it ter and ethical leadership required
paradoxes plaguing the way is a contributor to and online columnist real-life examples.”
power and influence, values and faces in a global economy.” to bring out the best in everyone.
we conceptualize managerial for BusinessWeek and ExecuNet, and the
ethics, and work–life balance. —Stern’s Management Review
featured columnist for Search-Consult —Financial Executive
roles is of value here.” :: Robert L. Turknett, EdD Online
magazine. He has been noted by Fast
:: Pete Hammett, PhD :: Carolyn N. Turknett, MA
—PsycCRITIQUES Company as a “recruiting expert” with
is director, Client Services Group, at the are cofounders of the Turknett Leadership
“headhunting guru wisdom.” He is an
Center for Creative Leadership.. Group, consulting firm working with clients
award-winning journalist and correspon-
such as BellSouth, Kodak, American
dent whose work has been featured in
Cancer Society, and Hewlett-Packard.
the Miami Herald, the New York Times,
and the Boston Herald.
DAVIES-BLACK PUBLISHING 888.273.2539 FAX 617.523.3708 www.nicholasbrealey.com
LEADERSHIP 25
5-D Leadership dispels the myth that In this unconventional book, Jeffrey Antony Bell offers an easy-to-grasp,
there is only one way to be an effec- Nielsen calls for an end to “rank- workable framework that gets to the
tive leader by exposing the reality of based” organizational structures, very heart of greatness: knowledge,
what it takes to be a successful which foster secrecy and miscom- skills, and talents combined with the
leader: a continual shifting between munication, and steal the joy from inner qualities of a leader that drive
various leadership approaches to work, while breeding corruption and noble actions. Great Leadership
respond to whatever each unique abuse of power. Nielsen’s new traces leadership’s evolution, pulling
situation demands. Bringing together model is the “peer-based” orga-niza- together the research and writings of
real-world examples, Campbell and tion, which uses rotating peer lead- such eminent thinkers as Rosabeth
Samiec explore the five key leader- ership councils and cross-functional Moss Kanter and John Kotter into a
ship dimensions employed by the task forces to manage the organiza- coherent and practical whole that
6x9 208 pp cloth
most successful leaders today: com- tion’s work. Nielsen’s experience makes complexity manageable and
6x9 256 pp cloth 978-0-89106-199-1 2004 6x9 232 pp cloth
manding, visioning, enrolling, relat- with dozens of organizations £20.00 $25.95 leadership development as simple as
978-0-89106-197-7 2005 978-0-89106-215-8 2006
ing, and coaching. £20.00 $27.95 showed that artificial barriers con- possible. Bell introduces his Three £25.00 $27.95
sistently prevented them from reach- Dimensions of Leadership model and
• ForeWord business book of
:: Scott Campbell ing their potential. Real-world exam- plenty of practical tools to help
“I highly recommend this the year finalist “Great Leadership combines
is an international speaker, author, and
ples from contemporary peer-based assess when and how to achieve
consultant whose clients throughout book as a place to begin work • Independent Publishers profound insight with a
organizations help make his point for business/career book of greatness in leading organizations,
North America include Nike, IBM, on expanding your leadership very practical and usable
General Electric, and Procter & Gamble. creating leaderless organizations. the year finalist operations, and people.
capabilities. Of the many framework to exercise great
:: Ellen Samiec leadership books I have read, :: Jeffrey S. Nielsen :: Antony Bell leadership, and in doing so,
is a noted leadership expert and author, this one surprised me the is an internationally recognized consult- is cofounder and managing partner of it fills a void in the literature
and has been featured in The Globe and ant whose firm, Intellectual Capital Leader Development, Inc., whose nation- on leadership.”
most with new perspectives
Mail and CMA Management magazine, Development, helps individuals act strate- wide consulting partners have worked
and helpful insights.” —The Honorable Jack Kemp
and on radio and television. gically and think like business owners. with clients such as Allied Signal, Bose
Previously, he worked with the Franklin Corporation, and March of Dimes. Former congressman, cabinet secretary,
—training media review
and vice presidential candidate
Covey Company and Right Management and British Telecom.
Consul-tants, an international outplace-
ment and consulting firm.
DAVIES-BLACK PUBLISHING 888.273.2539 FAX 617.523.3708 www.nicholasbrealey.com
26 LEADERSHIP
Rich in examples—from Italy to India, Turkey to Written by the consultants who led the change effort,
Thailand—Working GlobeSmart bridges the gap Big Change at Best Buy showcases the proven methods
between what we know about business success and and tools that helped Best Buy achieve phenomenal
what we know about differences in values, abilities, growth and maps out in detailed, actionable steps what
and behavioral characteristics across various cultural it takes to implement organizational strategies that
dimensions. Global consultant Ernest Gundling presents fundamentally alter behavior—the key to sustained
his unique GlobeSmart model to show how to develop change. Focusing on the three areas where change mat-
cultural competencies at the organizational, group, and ters most—the head, the heart, and the hands—the
interpersonal level, highlighting 12 key skills critical for book offers lessons on how to turn management prac-
success. Working GlobeSmart addresses issues of global tices and a culture designed for rapid growth into a dis-
teamwork, customer relations, change management, ciplined, customer-centered operation.
strategy, and innovation and demonstrates the power of
the Global People Skills framework to bring vision and :: Elizabeth Gibson and Andy Billings
led the consulting team for RHR Inter-national on the Best Buy 6x9 328 pp cloth
strategy to life, to create training and development pro-
Co., Inc., change initiative. Gibson cofounded KnoWorks, 978-0-89106-176-2 2003
grams for multicultural learners, and to develop or par- a division of RHR International. Billings is vice president of HR
6x9 408 pp cloth £20.00 $26.95
ticipate effectively in a global team. and OD for Electronic Arts.
978-0-89106-177-9 2003
£20.00 $29.95
:: Ernest Gundling, PhD “ Big Change at Best Buy is so valuable
is cofounder and director of Aperian Global, working with for organizations that want to renew
clients such as AT&T, Cisco, Motorola, Ford, Morgan Stanley, • ForeWord business book
themselves and to sustain that
and Hewlett-Packard, and is also lecturer at the Haas School of the year finalist
of Business at the University of California, Berkeley. He is also
renewal.”
a co-author of Global Diversity: Winning Customers and —Business Book Review
Engaging Employees Within World Markets (Nicholas Brealey
Publishing, 2006).
Merom Klein and Rod Napier Scott Cawood and Rita V. Bailey
With thought-provoking case studies, the authors’ unique Courage With 13 extraordinary companies and their stories of vision,
Index questionnaire, and other hands-on tools, The Courage to endurance, faith, and failure, and dozens of exercises and key
Act offers a simple yet dynamic approach for assessing, fostering, business examples, the authors lay out a step-by-step pathway
teaching, and learning courage. The authors detail the five factors to profitability that is based on their 4-A process of awareness,
of courage needed to face adversity, deal with ambiguity, seize alignment, accountability, and adaptation: chart a steady course
opportunities before they get away, and work through rather than toward your destination, connect people to the business through
avoid conflicts: candor, purpose, will, rigor, and risk. shared goals and accountability, and build in flexibility so that
individuals and teams across the organization can adapt seam-
978-0-89106-178-6 £19.99 $26.95 cloth lessly every step along the way.
• copublished with ASTD
Stephen M. Dent and James H. Krefft Louellen N. Essex and Mitchell E. Kusy
In this blueprint for building a Partnering Powerhouse, authors Cuts through the maze of people management challenges to identify the six most
Dent and Krefft map out how to practice focused leadership, build common issues affecting performance, productivity, and profitability.
a partnering infrastructure, and develop smart partners. Essex and Kusy are coauthors of Fast Forward Leadership and Breaking the Code of Silence.
Clearly written and packed with practical team training Tools for Team Leadership introduces the critical
exercises, this volume provides comprehensive informa- “X-factor” in team success—leadership—and delivers
tion on building, assessing, and improving team perfor- an advanced set of tools and strategies to help anyone
mance. Crafted especially for use by team members, master the role of team leader. Grounded in the
Tools for Team Excellence describes how to develop the author’s practical frontline experience with hundreds of
seven key components of effective teams: specific tar- teams and backed by solid research and instruments,
gets, appropriate talent, clear roles and responsibilities, including the powerful Myers-Briggs Type Indicator®
efficient procedures, constructive interpersonal relation- assessment, the book identifies the chief responsibili-
ships, active reinforcement, and diplomatic ties with ties of every team leader and delivers a power-packed
other parts of the organization. Huszczo examines each toolbox for use in analyzing a team’s strengths and
of these components and provides the strategies, tech- weaknesses, creatively brainstorming strategies and
niques, and team-building tools needed to ensure team tactics, generating options and facilitating consensus,
and organizational effectiveness. and implementing action plans that help teams help
themselves. It covers team building for both new and
:: Gregory E. Huszczo, PhD established teams, with special help for team building
is an award-winning teacher and researcher, an organizational 6x9 248 pp cloth 6x9 320 pp cloth
at the top, and includes a self-study review at the end
psychologist, a consultant and trainer, and an author. His clients 978-0-89106-081-9 1996 978-0-89106-201-1 2004
of each chapter to help turn key learning concepts into
include Ford Motor Company, the VA hospital system, La-Z-Boy, £20.00 $28.95 £20.00 $28.95
Kellogg’s, AFSCME, and Navistar. Huszczo is currently professor a plan of action.
of organizational behavior and development at Eastern Michigan
University.
“ Loaded with key points, extremely
well-written and organized, and
offering many examples, this book
sparkles with substance.”
TURNING TEAM PERFORMANCE INSIDE OUT TEAMWORK FROM THE INSIDE OUT FIELDBOOK
Team Types and Temperament for High-Impact Results Exercises and Tools for Turning Team Performance Inside Out
Susan Nash looks into the complexities of human behav- Filled with exercises, activities, and tools, this book
ior to help managers, team leaders, and team members brings to life the SCORE model and shows how to use
understand their team’s type and behavior patterns, it to build a cohesive strategy, define clear roles and
create and interpret a team profile, and design perfor- responsibilities, create open communication, respond
mance improvement strategies that produce immediate rapidly to change, and build effective leadership. The
results. Case studies, self-assessment tools, exercises, authors introduce techniques to improve individual and
and real-life profiles of teams in action bring Nash’s team performance by linking the impact of individual
unique SCORE model to life and demonstrate how to team members’ type and temperament with the char-
use type and temperament to diagnose problems and acteristics of high-performing teams.
capitalize on strengths.
:: Susan Nash
:: Susan Nash
is founder of EM-Power, working with clients such as 3Com, Oracle, :: Courtney Bolin
Dayton Hudson, Charles Schwab, Timberland, and Intel, and was is principal of Behind the Bottom Line, an organization develop-
7 3/ 8 x 9 1/ 4 352 pp paper
previously director of training for Williams-Sonoma. ment and training consulting firm whose clients include US
978-0-89106-172-4 2003
6x9 312 pp cloth West, Cisco Systems, and Cost Plus.
£20.00 $36.95
978-0-89106-136-6 1999
“ Sensible, balanced, and written with insight and
£20.00 $32.95 “ The authors make it clearer than ever that effective
flair. It can be used to introduce businesspeople to
teamwork depends on our recognizing differences
type concepts and type specialists to the basics of
at the same time that we are working together to
team building.”
get beyond them.”
—Bulletin of Psychological Type
—John Beebe
Author, Integrity in Depth
Rod Napier and Rich McDaniel Hank Karp, Connie Fuller, and Danilo Sirias Robert W. Barner
Foreword by Stan Herman, author of The Tao at Work
Measuring What Matters brings the Bridging the Boomer-Xer Gap dis- Team Troubleshooter offers a practical
power of measurement down from pells the myth of Gen Xers as slack- approach to help teams meet perfor-
the lofty realm of strategy to where ers, loners, and self-absorbed job- mance challenges head-on, resolve
the real work gets done: inside work shifters and exposes the truth about problems quickly, and get back on
teams. This one-of-a-kind tool kit how the Boomers leading today’s track. With more than 40 assessment
details step by step how to identify organizations can build a team- tools, techniques and strategies, exer-
a team’s key stakeholders, deter- based business landscape for the cises, charts, graphs, and more, this
mine what each core group values 21st century. The authors offer an hands-on guide identifies the 12 most
and expects, and assess how well effective new model for managing common problems that hinder success
the team and stakeholders meet the integration of Boomers and Xers and presents a five-step plan for guid-
each other’s expectations. Includes for maximum productivity and job ing a team through the improvement
6x9 408 pp cloth 6x9 192 pp cloth 7 3/ 8 x 9 1/ 4 344 pp paper
instruments, case studies, repro- satisfaction. They identify the val- process. Includes the Team Health
978-0-89106-211-0 2006 978-0-89106-159-5 2002 978-0-89106-151-9 2001
ducible exercises, and original diag- ues that unite and divide the gener- £20.00 $27.95 Check assessment, which shows
£30.00 $39.95 £25.00 $32.95
nostic tools. ations and translate their research how team problems relate to the
into management strategies. key performance areas covered in
• training media review • ForeWord business book “ Need a little first aid for your
:: Rod Napier, PhD the book’s 12 problem-solving
top 10 products 2006 gold winner
consults internationally with the United :: Hank Karp, PhD squad? Open up and say,
chapters.
Nations, Merck, and CBS, and currently is an author and consultant, and serves on ‘Troubleshoot.’”
• copublished with
teaches in the graduate program of the faculty of management at Hampton
ASQ Quality Press :: Robert W. Barner —Black Enterprise
Organiza-tional Dynamics at the University.
University of Pennsylvania. is vice president of management develop-
ment for Belo Corp. and an adjunct pro-
:: Connie Fuller, PhD
:: Rich McDaniel fessor at Southern Methodist University.
is a senior manager of organizational learn-
is an author, e-business entrepreneur, ing for U.S. Cellular and an adjunct profes-
vice president of Campus and Business sor at Northern Illinois University.
Services at Cornell University, and former
president of the National Association of :: Danilo Sirias, PhD
College Stores. is assistant professor of management at
Saginaw Valley State University.
DAVIES-BLACK PUBLISHING 888.273.2539 FAX 617.523.3708 www.nicholasbrealey.com
HUMAN RESOURCE/ORGANIZATION 29
Create star employees and workplace success—in less than 100 words
Jathan Janove
:: Jathan Janove No more long, arduously written job descriptions detail- direct reports or external stakeholders, resolving
a highly respected employee relations specialist and consultant, ing every what, where, and how. Instead, attorney and conflict, or crafting a systems approach to address
is an attorney with Ater Wynne, LLP. His 25-plus-year career in
employee relations expert Jathan Janove demonstrates organization-wide change. And he offers specific advice
the field has included work in both the public and private sec-
how to cut to the chase to create a Star Profile: a on the role that HR can play in aligning the Star Profile
tors, helping clients adopt programs and policies that avoid liti-
gation and improve productivity, morale, and retention. Author of unique communication tool that spells out clearly and process with existing policies and practices, culture,
Managing to Stay Out of Court, he also is a frequent contributor succinctly what is fundamentally important about a and systems such as performance appraisals and
on management and human resource issues in HR Magazine. specific job, creates a word picture that defines expec- compensation.
tations for success, and identifies desired employee
“ While reading The Star Profile, it is easy to get behaviors that can be linked directly to the structure CONTENTS
excited about the potential of this tool for and mission of the organization—all in less than 100 Stargazing / Seeing Stars: The Why / Finding Stars:
creating effective, fulfilling, mutually respectful words. Packed with dozens of real-life stories and pro- Recruiting and Hiring / Stars in Sequence: Promotions
employee-manager relationships.” file examples, The Star Profile moves step-by-step and Succession Planning / Burnishing Stars: Perfor-
—Soundview Executive Book through the process of writing and refining compel- mance Feedback / Confronting Faded Stars: Discipline /
Summaries ling language that builds and sustains productive Starmaking / Charting Stars: Starting Star Profiles /
employer–employee relationships to unleash the full Adding Star Power: Four Refinement Steps / Aligning
potential of everyone throughout the organization. the Stars: Implementing Profiles / Creating a
Whether recruiting the next CEO or “managing out” Constellation: Systemwide Implementation /
a problem employee, Janove draws from his years of Synchronizing with Star Orbits: HR and Management
frontline experience to show how this collaborative Tools / Exploring the Galaxies: Other Star Uses
model can be used effectively when working with
5 1/ 4 x 8 192 pp cloth 978-0-89106-220-2
2008 £14.99 $22.95
David D. Dubois and William J. Rothwell with Nancy S. Ahlrichs Sandra Burud and Marie Tumolo
Deborah Jo King Stern and Linda K. Kemp
This book describes how to reinvent Igniting Gen B and Gen V demon- Using interviews with corporate
the human resource department so strates the new business reality: executives, critiques of the
that job competencies—rather than Staying ahead of the curve is no research, and four case studies of
job descriptions—become the longer just about recruiting new tal- major corporations, the authors set
foundation for all HR efforts. The ent. From Ford to Wal-Mart to out five practical strategies that
authors show how to identify the Google, dozens of “employers of companies must adopt to succeed
key competencies that distinguish choice” examples illustrate what it in this new environment. This origi-
best-in-class performers from aver- takes to release full engagement, nal contribution to the field of
age performers and use them as the capture knowledge, train skills, and human capital management is
basis for all HR functions, including reengage all employees—especial- based on a research project funded
planning, recruiting and selecting, ly long-time boomers and veterans by the David and Lucile Packard
training, and performance develop- 6x9 136 pp cloth 6x9 416 pp cloth
coasting to retirement. Foundation and sponsored by the
6x9 312 pp cloth 978-0-89106-226-4 2007 978-0-89106-205-9 2004
ment. The book provides planning Drucker Graduate School of
0-89106-174-6 2004 £18.00 $24.95 £25.00 $36.95
tools, checklists, worksheets, and :: Nancy S. Ahlrichs, SPHR Management.
£35.00 $49.95
practical aids to help make the is a noted author, consultant, and nation-
al expert on talent management and “ Finding ways to keeping these “ An excellent grand tour of
transition from a work-based to a :: Sandra Burud, PhD
“ Thorough, honest, solid, and organization management. Currently she generations in the office a new ideas and practices in
competency-based environment. is chief strategy officer for FlexPaths,
especially useful if you are the is vice president, Workforce Development
few years longer could make consulting with clients such as Microsoft, organization and human
and Diversity, for United Way of Central
one called upon to explain all Starbucks, PG&E, Los Alamos National
:: David D. Dubois, PhD Indiana. the retirement cake a thing resource management.”
Lab, and Con-Agra.
was an internationally respected consul- this to everyone else!” of the past.”
• copublished with the —Stern’s Management Review
tant, author, speaker, life-career counselor,
—Training Society for Human —Soundview Executive Book :: Marie Tumolo, PhD
coach, and workshop leader. • Academy of Human Resource
Resource Management Summaries has been a management consultant and a
Development outstanding
vice president with Merrill Lynch.
:: William J. Rothwell, PhD SPHR HRD book of the year winner
is president of Rothwell & Associates,
Inc., and professor of HRD at The
Pennsylvania State University.
2009