ITO Services

Quick Facts
Global Service Network enabling secure & reliable connection Largest service desk in Indian IT Strong offshoring capability with a robust transition methodology 365x24x7 Support and Monitoring, with Level 3 Support 2000+ ITIL Certified Professionals 30000 Servers and 25000+ Desktops managed and monitored remotely End-to-end Infrastructure Consulting Services Command and Control Center (CCC) State-of-the-art Network Operations Centers (NOC) Remote Infrastructure Management (RIM) expertise Center of Excellence

Today's IT infrastructure environment is an amalgamation of technologies and devices to serve specific purposes. As business requirements have changed, devices and technologies have been developed to support enhancements in this ever-changing infrastructure. The key to manage such changes is to leverage outsourcing in an efficient manner. Infrastructure Technology Outsourcing (ITO) in today's world is the most viable and mature method to monitor, maintain and fix IT Infrastructure.

Infrastructure Technology Outsourcing Services

MphasiS has been delivering Infrastructure Technology Outsourcing Services globally. Our strong ITO pedigree coupled with highly qualified analysts and world-class toolsets help deliver Infrastructure Services in the most consistent, predictable and cost-effective manner. We help optimize clients infrastructure through a mature global delivery model, standardized processes, adoption of IT Infrastructure Library (ITIL) and a proven Global Service Network.

Business Service Management (BSM) Express Services

BSM Express offers an integrated bundle of support systems, proactive monitoring methods and configuration of the business services which help our customers increase their operational efficiency and decrease costs. MphasiS BSM Express portfolio offers the following Infrastructure Management Services: Data Center Services underline the promise of efficiency, efficacy and execution to achieve optimized data center operations for our clients. Workplace Services offer flexible service options to support changing business needs, reduce labor costs and enable planned business driven investments. Managed Security Services help foster a regulatory compliant enterprise, protecting it from unplanned downtime and security threats. Command Center Services help deliver faster ROI, flexibility and proactive service through world-class tools and facilities.

Recognitions
Ranked No.68 in Business Today 500 Indias Most Valuable Companies, and ranked no. 7 in the Top 10 Software Companies category Ranked among the Top 20 IT Companies in India Dataquest 2009 survey Ranked among the Top 10 IT Infrastructure Service Providers in Global Services 100 Companies 2009 survey

Technology and Consulting Services

Our team of experts include professional consultants well versed in enterprise toolsets like HP, BMC, CA, etc. focusing on driving quick ROI for our clients.

BSM Express & ITO Services

Remote Management of Data Center Components Server/Application Management ... Storage Services Service Desk Workplace Application Management Thin Client Management Data Center Security Management Risk, Compliance and Security Assessment Identity and Access Management Infrastructure Security NOC based Monitoring of Networks Virtual Security Operations Center (vSOC) Server and Applications Monitoring Managed Network Services

Workplace Services

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Managed Security Services

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Command Center Services

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The MphasiS Difference

HP Maturity Faster and committed ROI through world-class Infrastructure service offerings Repeatable solutions and predictable outcomes: Maturity and agility in service delivery Thought Leadership: Expertise in Business Service Management and IT Infrastructure Global Service Network driving quality and best service delivery: Largest Service Desk supporting global clients Best in class Transition and Transformation Framework Technical People Factory Output & Outcome based Pricing Model Configurations Industry best KPIs MphasiS ITO services can help clients jump start lowering business costs today, increasing competitive advantage for tomorrow.

About MphasiS
MphasiS is a leading Applications, Infrastructure Technology, and BPO services provider. The company delivers real improvements in business performance for clients through a combination of technology know-how, domain and process expertise. With currently over 34,000 people, MphasiS services clients in Financial Services, Manufacturing, and Governments around the world. To know more, visit www.mphasis.com.
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Healthcare, Communications, Media & Entertainment, Transportation & Logistics, Energy & Utilities, Consumer & Retail,

For more information, contact: sales@mphasis.com Americas Region: americas_sales@mphasis.com EMEA Region: emea_sales@mphasis.com Asia Pacific Region: anz_sales@mphasis.com; japan_sales@mphasis.com; india_sales@mphasis.com

USA: 460 Park Avenue South, Suite #1 101, New York, NY 10016, USA Tel: +1 212 686 6655, Fax: +1 212 686 2422 UK: Edinburgh House, 43-51 Windsor Road, Slough, Sl1 2EE, UK Tel.: +44 1753 217 700, Fax: +44 1753 217 701 AUSTRALIA: 410 Concord Road, Rhodes, NSW 2138, Australia Tel.: +61 290 221 146, Fax: +61 290 221 134 INDIA: Bagmane Technology Park, Byrasandra Village, C.V. Raman Nagar, Bangalore 560 093, India Tel: +91 80 4004 0404, Fax: +91 80 4004 9999
Copyright MphasiS Corporation. All rights reserved.

Technology and Consulting Services

Data Center Services

BSM Express Services