Human Resource Management 2

DBB05

Assessment 3
Recruit and Select Consultation
Group 1
Members Muhammad Fasih Khairi (TL) (100001541) Khaja Wali Ullah (090000 Far!ana (100001 05) "adia Tajamul (090001##0) "$uman Khan(100001%%9) &ilal &aig (1000014%1) ) Signature

Dated: 3rd o! 2010

 B"S# $SS %R&'#($:

This re'$rt ($m'rises the in)$rmati$n regarding the anal*sis and de+el$'ment $) human res$ur(e needs $) Star)uc*s, Star)uc*s is an internati$nal ($))ee and ($))eeh$use (hain -ith st$res in $+er # ($untries, Bac*ground:

The )irst Starbu(.s $'ened in Seattle/ Washingt$n/ $n Mar(h 00/ 1911 b* three 'artners -h$ met -hile students at the Uni+ersit* $) San Fran(is($, 2nglish tea(her 3err* &ald-in/ hist$r* tea(her 4e+ Siegl/ and -riter 5$rd$n &$-.er, The three -ere ins'ired t$ sell high67ualit* ($))ee beans and e7ui'ment b* ($))ee r$asting entre'reneur 8l)red 9eet a)ter he taught them his st*le $) r$asting beans, :r iginall* the ($m'an* -as t$ be (alled Pequod/ a)ter a -haling shi' )r$m Moby-Dick/ but this name -as reje(ted b* s$me $) the ($6)$unders, The ($m'an* -as instead named a)ter the (hie) mate $n the Pequod/ Starbu(., The )irst Starbu(.s (a)e -as l$(ated at #000 Western 8+enue )r$m 1911;191 , This (a)e -as later m$+ed t$ 191# 9i.e 9la(e Mar.et< ne+er t$ be rel$(ated again, =uring this time/ the ($m'an* $nl* s$ld r$asted -h$le bean ($))ees and did n$t *et bre- ($))ee t$ sell,>14? =uring their )irst *ear $) $'erati$n/ the* 'ur(hased green ($))ee beans )r$m 9eet@s/ then began bu*ing dire(tl* )r$m gr$-ers,

Starbu(.s A$))ee A$m'an* 8ustralia $'ened the d$$rs t$ its )irst st$re in 3ul* #000 in S*dne*Bs A&=, T$ date/ Starbu(.s 8ustralia has ## ($))ee h$uses in S*dne*/ &risbane/ the 5$ld A$ast/ the Sunshine A$ast and Melb$urne, Starbu(.s Cead :))i(e is l$(ated in Fren(hs F$rest/ "e- S$uth Wales,

%roduct and Ser!ices: Starbu(.s is 'rimaril* .n$-n )$r selling ($))ee/ but als$ sells $ther h$t and ($ld be+erages/ 'astries/ sand-i(hes and $ther sna(.s. Dt is a bre- $) 'assi$n/ ($mmunit* and ($mmitment t$ deli+ering the highest 7ualit* ($))ee t$ the guests that unites 8ustralian team in the same Eisi$n ; t$ be the m$st l$+ed and res'e(ted ($))ee ($m'an* in the -$rld,

+ision: Star)u*s ha+e +isi$n statement but the* (all it missi$n statement, Star)uc*s Co,,ee Mission Statement: F:ur missi$nG t$ ins'ire and nurture the human s'irit ; $ne 'ers$n/ $ne (u' and $ne neighb$rh$$d at a time,F T$ a(($m'lish its missi$n/ Starbu(.s has 'rin(i'les that guide all $) its em'l$*ees as the* g$ ab$ut their dail* businessG &ur Co,,ee ; Dt has al-a*s been/ and -ill al-a*s be/ ab$ut 7ualit*, &ur %artners ; We al-a*s treat ea(h $ther -ith res'e(t and dignit*, 8nd -e h$ld ea(h $ther t$ that standard, &ur Customers ; When -e are )ull* engaged/ -e ($nne(t -ith/ laugh -ith/ and u'li)t the li+es $) $ur (ust$mers ; e+en i) just )$r a )e- m$ments, &ur Stores ; DtBs ab$ut enj$*ment at the s'eed $) li)e ; s$metimes sl$- and sa+$red/ s$metimes )aster, 8l-a*s )ull $) humanit*, &ur eig-)or-ood ; We (an be a )$r(e )$r '$siti+e a(ti$n ; bringing t$gether $ur 'artners/ (ust$mers/ and the ($mmunit* t$ ($ntribute e+er* da*, &ur S-are-olders 6 We are )ull* a(($untable t$ get ea(h $) these elements right s$ that Starbu(.s ; and e+er*$ne it t$u(hes ; (an endure and thri+e,

Human Resource: Starbu(.s ha+e this gr$u' $) em'l$*eesG

Barista ; The $ne in6(harge $) 're'aring and ser+ing es'ress$ drin.s, Ser!er ; A$))ee sh$'s ser+ing m$re than )i+e tables sh$uld hire a ser+er $r -aiter t$ ser+e $rders and (lean tables,

Cas-ier ; The $ne in6(harge $) the (ash register and ser+ing t$6g$ $rders, C-e,.Ba*er ; M$st ($))ee sh$'s t$da* als$ ser+e breads and (a.es, The (he)Hba.er 're'ares these,

Manager ; Ie($mmended )$r bigger ($))ee sh$'s -ith a large number $) em'l$*ees, This 'ers$n -ill n$t $nl* 'r$+ide su'er+isi$n but -ill 'er)$rm administrati+e -$r. as -ell,

 S"R+$/ R$%&R0:
8t Starbu(.s/ -e stri+e t$ (reate a (ulture that +alues and res'e(t di+ersit* and in(lusi$n, We eJ'e(t t$ be a leader in di+ersit* and in(lusi$n/ )r$m $ur 'artners in the )ield t$ $ur seni$r leadershi' teams, T$ hel' ma.e $ur g$al be($mes a realit*/ -e ha+e integrated di+ersit* and in(lusi$n int$ the ($re $) $ur leadershi' ($m'eten(ies, We eJ'e(t that all leaders -ithin Starbu(.s 'ra(ti(e beha+i$rs that dem$nstrate in(lusi$n, We -ill rea(h $ut t$ le+erage di+erse '$ints $) +ie-/ talents and (a'abilities, We -ill -$r. and thin. a(r$ss teams/ )un(ti$ns and businesses< a(r$ss mar.ets/ (hannels and $rgani!ati$ns< a(r$ss (ultures and ($mmunities< a(r$ss 'h*si(al and digital s'a(es, The g$als $) the =i+ersit* and Dn(lusi$n team in(lude building a di+erse -$r.)$r(e/ in(reasing (ultural ($m'eten(ies/ sha'ing a (ulture $) in(lusi$n and de+el$'ing a di+erse net-$r. $) su''liers, T$ ad+an(e $ur di+ersit* and in(lusi$n g$als -e are le+eraging Starbu(.s 9artner "et-$r. 5r$u's, These gr$u's 'r$+ide us insight $n 'r$du(t inn$+ati$n/ business s$luti$ns/ 'artner de+el$'ment and the re(ruitment and retenti$n $) 'artners, We em'$-er se+en 9artner "et-$r.s/ )ield =i+ersit* K Dn(lusi$n ($un(ils and a 5l$bal A$un(il $'erating in "$rth 8meri(a, HR %olicies and %rocedures: 1, 8d+ertise *$ur j$b $'ening, L$u ma* -ant t$ ad+ertise in *$ur l$(al 'a'er $r '$st *$ur j$b $'ening in an $nline j$b site, List d$-n the '$siti$ns a+ailable and the res'$nsibilities that are tied -ith ea(h, S'e(i)* *$ur re7uirements and 're)eren(es, S'e(i)* the j$b h$urs and i) the '$st is just 'art6time, D) *$u are $n a tight budget and ha+e n$ne t$ s'are )$r ad+ertising ($sts/ *$u (an al-a*s '$st a sign $utside *$ur ($))ee sh$',

#, S(hedule an inter+ie-, The ideal time )$r inter+ie-ing is -hen *$ur ($))ee sh$' is (l$sed unless *$u ha+e s$me$ne -h$ (an su'er+ise the $'erati$ns -hile *$u are inter+ie-ing a''li(ants, S(reen $ut immediatel* the 'e$'le -h$ ha+e an unim'ressi+e 'ers$nalit*, L$u -ill )eel this 7ui(.l* during *$ur ($n+ersati$n, 8 ($))ee sh$' em'l$*ee sh$uld ha+e a +ibrant 'ers$nalit* es'e(iall* -hen m$st $) the (ust$mers ($me in earl* in the m$rning, 8s. ab$ut related eJ'erien(e, L$u sh$uld be e*eing an a''li(ant -h$ has alread* eJ'erien(ed -$r.ing in a restaurant , 0, Eeri)* re)eren(es, L$u (an tr* (alling the 're+i$us em'l$*ers listed in the a''li(ati$n )$rm, F$r th$se -ith$ut eJ'erien(e/ a )$rmer tea(her $r ($mmunit* 'ubli( ser+ant sh$uld be listed )$r (r$ss re)eren(e, 4, A$me u' -ith a de(isi$n, "arr$- d$-n *$ur (h$i(es and s(hedule a se($nd inter+ie-, The )inal inter+ie- is als$ the best time t$ la*$ut the salar* and $ther em'l$*ee bene)its, L$u -ill als$ be sharing the -$r. s(hedule $r agreeing $n $ne de'ending $n *$ur a''li(ant@s a+ailabilit* and *$ur ($))ee sh$'@s $'ening h$urs,

HR eeds: The needs $) indi+idual Cuman Ies$ur(es de'artments (an be as di+erse as the +aried industries the* hel' su''$rt, Dn $rder )$r eJ'anding business a ($))ee sh$' business ma* 'la(e em'hasis $n streamlining the hiring 'r$(ess/ -hile an$ther ma* regard this as mu(h less im'$rtant as establishing e))e(ti+e r$utes $) ($mmuni(ati$n )$r ($m'laints and 'raise, Current HR eeds: 2m'l$*ees are 'art $) the assets $) an* business, 8lth$ugh *$u ma* n$t al-a*s get the m$st eJ'erien(ed and the best 'ers$n )$r *$ur ($))ee sh$'/ remember that this d$es n$t last )$re+er, A$))ee sh$' em'l$*ees la(.ing in eJ'erien(e be($me e))i(ient $+er time -ith the 'r$'er training and guidan(e )r$m their em'l$*er, 8((essing reliable/ a((urate data Ie(ruiting and retaining t$' talent Using CI as a strategi( asset de+el$'ed CI 'lan and '$li(* 9ers$nnel sh$uld be trained in re7uired s.ills

8(urate '$siti$n des(ri'ti$n, 9ers$nnel sh$uld be trained in re7uired s.ills, 9$li(ies and 'r$(edures sh$uld be ($mmuni(ated t$ sta)) e))e(ti+el*, 9r$'er Su''$rt b* d$(umentati$n,

'uture HR eeds: (egislation.%olic1 c-anges ; this 'uts ne- demands $n the human res$ur(e in terms $) s.illH($m'eten(ies, e2 tec-nolog1 ; the emergen(e $) ne- te(hn$l$g* ma* render the s.ills $) (urrent sta)) redundant and hen(e a human res$ur(e de+el$'ment need Hig-er per,ormance standards ; high 'er)$rman(e standards ha+e emerged due t$ ne- te(hn$l$g*/ gl$bali!ati$n and an enlightened and demanding (iti!enr*, Monitoring: M$nit$ring 'r$(edures in 'la(e, e2 products.ser!ices ; the emergen(e $) ne- 'r$du(tsHser+i(es re7uires that the human res$ur(e is ade7uatel* 're'ared t$ ($'e, e2 3o)s ; this ma* be due t$ 'r$m$ti$n/ re(ruitment $r the (reati$n $) ne- stru(tures that lead t$ the emergen(e $) ne- j$bs, Career progression re4uirements ; -here there is a de)ined a (areer gr$-th 'ath that (alls )$r the a(7uisiti$n $) ($m'eten(es as $ne gr$-s in a (areer, HR %(A :

5e1 Areas: The re(ruitment and sele(ti$n 'r$(ess in+$l+es the )$ll$-ing 'r$(eduresG 1, Ea(ant '$siti$n anal*sis, #, 9$siti$n des(ri'ti$n, 0, 8d+ertisement 4, Sh$rt6list 5, Dnter+ie- 're'arati$n , Dnter+ie- a''li(ant 1, Ie)eren(e (he(. %, 3$b $))er 9, Feedba(. t$ unsu((ess)ul a''li(ants, %olicies and %rocedures:

16 9$siti$n needs anal*sis ($ndu(ted b* managers and a''r$+ed b* seni$r management, 26 Managers eJ'l$re im'li(ati$ns $'ti$ns/ legislati+e and a-ard re7uirements, 36 9$siti$n des(ri'ti$ns are de+el$'ed b* managers using a '$siti$n des(ri'ti$n tem'late and in(ludeG a, 9$siti$n title b, Ke* $bje(ti+e (, Muali)i(ati$ns re7uired d, :CS ($m'$nent e, Terms, 76 Managers (reate ad+ertisement -ith the su''$rt $) CI )$r CU ne-sletter $n intranet, 56 Managers send ad+ertisement -ith the su''$rt $) CI ad+ertisement t$ 'ubli(ati$ns de'artment t$ '$st $n the intranet, 86 Sh$rt6listing is a 'r$(ess $) eliminati$n, C$-e+er/ 5l$ria 3eans re7uires that all internal a''li(ants be inter+ie-ed, 96 8dministrati$n sta)) t$ ($llate all resumes and gi+e t$ managers, :6 Managers t$ read $+er '$siti$n des(ri'ti$n and ad+ertisements,

;6 Managers and CI members re7uest administrati$n sta)) at head $))i(e t$ $rgani!eG a, A$m)$rtable and 7uite l$(ati$n b, F$$d and be+erages )$r inter+ie- 'anel (, Dnter+ie- s(hedule, 106 Managers and CI t$ $rgani!e inter+ie- d$(umentati$n -hi(h in(ludesG a, 9$siti$n des(ri'ti$n b, Iesumes )$r ea(h sh$rtlisted (andidates (, A$nsent t$ (he(. and release '$li(e re($rd )$rm, d, Standard inter+ie- 7uesti$ns )$r CI members $) inter+ie- 'anel, 116 Dnter+ie-s are t$ be ($ndu(ted $nl* at Cead $))i(e, Dnter+ie-s are t$ be 00 minutes in durati$n -ith a 5 minute brea. in bet-een, "$ m$re than 1# inter+ie-s sh$uld be ($ndu(ted in a da*, 126 Ahair'ers$n greets (andidate and ma.es intr$du(ti$ns, 136 Ahair'ers$n $'ens inter+ie-, 176 Managers and CI member $) 'anel as. a''li(ant a series $) standard inter+ie7uesti$ns,

156 Ie)eren(e (he(.s are an im'$rtant 'art $) the sele(ti$n 'r$(ess, Ie)eren(e (he(. must be ($ndu(ted $n b$th internal and eJternal a''li(ant b* the managers and su''$rt $) CI de'artment, 186 9h$ne -$r.'la(e $) a''li(ant and s'ea. t$ managerHre)eree, 196 Dntr$du(e sel) $rgani!ati$n and 'ur'$se $) (all, 1:6 8s. standard 7uesti$ns ab$ut a''li(antBs .n$-ledge and s.ills, 1;6 8s. ab$ut a''li(antBs 'ers$nalit* 206 3$b $))er needs t$ be made immediatel* a)ter re)eren(e (he(., 216 Managers -ith the hel' $) CI de'artment $rgani!e -ritten ($ntra(t t$ be dra-n u' -ith terms and ($nditi$ns, 226 8dministrati$n t$ '$st ($ntra(t t$ a''li(ant 236 U'$n re(ei+e $) signed ($ntra(t CI '$st ne- em'l$*ee ad+i(e ab$ut indu(ti$n 'r$gram, 276 8ll unsu((ess)ul internal a''li(ants t$ be 'r$+ided )eedba(. in indi+idual meetings -ith managers and a member $) the CI de'artment, 256 Managers -ith the su''$rt $) CI de'artment as. administrati$n t$ s(hedule 00 minutes meeting -ith ea(h unsu((ess)ul internal a''li(ant,

%osition Descriptions:

%osition 0itle: Manager Report to: 8rea Manager $r :-ner $) &usiness <uali,ication:&a(hel$r $) &usiness 8dministrati$n degree and 0 t$ 4 *ear rele+ant eJ'erien(e 5e1 o)3ecti!es 1, Areate an ins'irati$n +isi$n/ gi+e dire(ti$n #, Set g$als base $n the ($m'an*Bs +isi$n K missi$n statement 0, 9er)$rman(e Management, 4, Aust$mer Satis)a(ti$n 5, :rgani!e business intelligen(e t$ ($lle(t and anal*se in)$rmati$n ab$ut a(tual and '$tential ($m'etit$rs -$rld-ide 5e1 %osition ,unction 1, Manage the $'erati$nal and )is(al a(ti+ities $) (a)e t$ in(ludeG sta))ing le+els/ budgets/ and )inan(ial g$als, #, =ire(t sta)) in the de+el$'ment/ anal*sis/ and 're'arati$n $) re'$rts, 0, A$ndu(t inter+ie-s/ hire ne- sta))/ and 'r$+ide em'l$*ee $rientati$n, 4, Ies'$nsible )$r sta)) s(heduling t$ in(ludeG -$r. assignmentsHr$tati$ns/ em'l$*ee training/

em'l$*ee +a(ati$ns/ em'l$*ee brea.s/ $+ertime assignment/ ba(.6u' )$r absent em'l$*ees/ and shi)t r$tati$ns, 5, Ies'$nsible t$ meet (a)e 'r$du(ti+it* and 7ualit* g$als, 5e1 selection criteria 1, dem$nstrati$n $) a high le+el $) s.ills in di'l$ma(* and neg$tiati$n #, an abilit* t$ -$r. -ith limited su'er+isi$n< 0, an abilit* t$ sel) m$ti+ate and sel) start< 4, substantial eJ'erien(e $'erating -ith 'e$'le at di))erent le+els 5, 5$$d Dnter'ers$nal s.ills &HS re4uirement 1, Ddenti)* ha!ard$us situati$n and re(ti)* them #, 9r$m$te sa)et* and health 0, Dns'e(t and test e7ui'ment and ma(hiner* t$ ensure the* rea(h sa)et* regulati$n 4, Liaise -ith and re'$rt t$ management 0erms = conditions o, emplo1ment Su((ess)ul (andidate re7uire t$ -$r. )i+e da*s 9r$bati$n 'eri$d $) 0 m$nths , 9er)$rman(e -ill re+ie- $n an annuall* basis, %osition 0itleG Ba*er. C-e, %osition Report toG Manager <uali,ication> essential:Aandidate must '$ssess ba.ing eJ'erien(e, ma* re7uire a degree in (ulinar* $r sh$rt ($urses in 'ie ma.ing/ (a.e de($rati$n/ bread ba.ing $r an* similar )ield, 5e1 &)3ecti!es 1, T$ ser+e the 'e$'le thr$ugh remar.able 'r$)essi$nal s.ills and -ide eJ'erien(e #, T$ (reate +ersatilit* and taste in )$$d, 5e1 position ,unctions 1, 9re'aring ingredients )$r bis(uits/ (a.es/ breads/ r$lls/ mu))ins/ 'ies and $ther ba.ed g$$ds based $n re(i'es #, 0, MiJing 7ualit* ingredients t$ )$rm d$ugh and batter Using ba.ing e7ui'ments 'r$'erl*

4, Su'er+ising ba.er* sta)) 5, Ahe(. 'r$du(ti$n s(hedule t$ determine +ariet* and 7uantit* $) g$$ds t$ ba.e , Ma* de+el$' ne- re(i'es, 5e1 selection criteria 1, 8bilit* t$ a+ailable t$ -$r. )$r 1 da*s in a -ee. #, 8ble t$ -$r. in a )ast 'a(ed team en+ir$nment 0, 9r$+ide e+iden(e $) *$ur trade 7uali)i(ati$n K eJ'erien(e

4, 9$rtra* a '$siti+e attitude 5, A$mmuni(ate -ith (ust$mer K sta)) , Train/ de+el$' and su'er+ise a''renti(es and sta)) in the &a.er* =e'artment &HS re4uirement 8bide b* ($m'an* '$li(ies and 'r$(edures in relati$n t$ :((u'ati$nal Cealth and Sa)et* (:CKS) and F$$d Sa)et* t$ ensure a sa)e -$r.ing en+ir$nment )$r (ust$mers/ sta)) and ($ntra(t$rs 0erm = Conditions o, emplo1ment 9r$bati$n 'eri$d $) 0 m$nths 9er)$rman(e -ill re+ie- $n an annuall* basis Su((ess)ul (andidate re7uire t$ -$r. )i+e da*s

%osition 0itle: Barista Report to: Manager <uali,ication> essential: 9r$)essi$nal training ($urse $) &arista $r Iele+ant 4 *ears eJ'erien(e, 5e1 o)3ecti!es 1, T$ maintain a high standard $) $'erati$n #, 9a*ing 'arti(ular attenti$n t$ (ust$mer ser+i(e/ dining eJ'erien(e/ 'r$du(ti+it*/ )$$d 7ualit* and 'resentati$n and h*giene standards, 5e1 position ,unctions 1, 9re'are a +ariet* $) )$$ds and drin.s a(($rding t$ (ust$mers@ $rders #, 9a(.age ta.e6$ut )$$ds andH$r ser+e )$$d t$ (ust$mers, 0, Alear dishesHgarbage and -i'e d$-n tables -hen (ust$mers lea+e the sh$', 4, Alean -$r. areas/ e7ui'ment/ utensils/ dishes/ and sil+er-are, 5, Dn)$rm su'er+is$rs -hen su''lies are getting l$- $r e7ui'ment is n$t -$r.ing 'r$'erl*, 5e1 selection criteria 1, A$m'leti$n $) rele+ant &arista Training A$urse K -$r. eJ'erien(e, 8lternati+el* 0 *ears rele+ant -$r. eJ'erien(e #, =em$nstrated A$mmitment and abilit* t$ meet (ust$mer ser+i(es standards 0, W$r. -ell under 'ressure &HS re4uirement 8bide b* ($m'an* '$li(ies and 'r$(edures in relati$n t$ :((u'ati$nal Cealth and Sa)et* (:CKS) and F$$d Sa)et* t$ ensure a sa)e -$r.ing en+ir$nment )$r (ust$mers/

sta)) and ($ntra(t$rs 0erm = condition o, emplo1ment Su((ess)ul (andidate re7uire t$ -$r. )i+e da*s 9r$bati$n 'eri$d $) 0 m$nths 9er)$rman(e -ill re+ie- $n an annuall* basis

%osition 0itleG Cas-ier Report to: Manager <uali,ication ?essential Aandidate must ha+e high s(h$$l di'l$ma and rele+ant eJ'erien(e as Aashier, Must ha+e basi( .n$-ledge $) mathemati(s and t$ be train t$ handle ele(tr$ni( $r ($m'uteri!ed register/ $'erate s(anner and $ther e7ui'ment 5e1 o)3ecti!es 1, s.ills $) handling (ash transa(ti$ns/ re($rd .ee'ing and ($$rdinati$n -ith $ther de'artment #, Dm'r$+e (ust$mer ser+i(e based $n (lient )eedba(. thr$ugh the de+el$'ment $) ne- '$li(ies and 'r$(edures, 5e1 position ,unction 1, Iegister the sales #, 9re'are (ust$mer bills and ta.e 'a*ments, 0, Dssue re(ei'ts t$ (ust$mer, 4, 8t the (l$se $) business/ (ashiers $n(e again ($unt the dra-ers@ ($ntent and ($m'are -ith sales data, 5, Se'arate and ($unt (harge )$rms/ return sli's/ ($u'$ns/ and an* $ther n$n(ash items, 5e1 selection criteria 1, Cigh S(h$$l di'l$ma #, Understanding $) basi( a(($unting ($n(e't and re($n(iliati$n te(hni7ues 0, Minimum $ne *ear 2J'erien(e 4, Understanding $) )ull im'li(ati$n $) g$$d (ust$mer ser+i(e and be able t$ deli+er

it, &HS re4uirement 8bide b* ($m'an* '$li(ies and 'r$(edures in relati$n t$ :((u'ati$nal Cealth and Sa)et* (:CKS) 0erm = condition o, emplo1ment Su((ess)ul (andidate re7uire t$ -$r. )i+e da*s 9r$bati$n 'eri$d $) 0 m$nths 9er)$rman(e -ill re+ie- $n an annuall* basis Satis)a(t$r* 'er6em'l$*ment '$li(e (he(.s %osition 0itleG Ser!er.2aiter Report to: Manager <uali,ication> essential A$m'leti$n $) Lear 10 8t least $ne *ear rele+ant eJ'erien(e

E$(ati$nal training as -aiter -ill be 're)erable 5e1 o)3ecti!es 2))i(ient and 'r$)essi$nal ser+i(e T$ guarantee )riendl*

Aa'abilit* t$ -$r. under 'ressure 5e1 position ,unction 1, Ta.e $rder )r$m (ust$mers #, Ser+e )$$d andH$r be+erages t$ (ust$mer 0, Iem$+e dishes and glasses )r$m tables $r ($unters/ and ta.e them t$ .it(hen )$r (leaning, 4, 9resent menus t$ (ust$mer and ans-er 7uesti$ns ab$ut menu items/ ma.ing re($mmendati$ns u'$n re7uest, 5, Dn)$rm ab$ut the dail* s'e(ials 5e1 selection criteria 1, Kn$-ledge $) 'rin(i'les and 'r$(esses )$r 'r$+iding (ust$mer and 'ers$nal ser+i(es, #, Kn$-ledge $) the stru(ture and ($ntent $) the 2nglish language in(luding the meaning and s'elling $) -$rds/ rules $) ($m'$siti$n/ and grammar, 0, Kn$-ledge $) 'rin(i'les and meth$ds )$r sh$-ing/ 'r$m$ting/ and selling 'r$du(ts $r ser+i(es &HS re4uirement 8bide b* ($m'an* '$li(ies and 'r$(edures in relati$n t$ :((u'ati$nal Cealth and

Sa)et* (:CKS) and F$$d Sa)et* t$ ensure a sa)e -$r.ing en+ir$nment )$r (ust$mers/ sta)) and ($ntra(t$rs 0erm = condition o, emplo1ment Su((ess)ul (andidate re7uire t$ -$r. )i+e da*s 9r$bati$n 'eri$d $) 0 m$nths 9er)$rman(e -ill re+ie- $n an annuall* basis

R$CR"#0M$ 0 AD+$R0#S# G %&(#C/ = %R&C$D"R$:

%olic1 Statement:

Starbu(.s is ($mmitted t$ the merit sele(ti$n 'r$(ess and the -idest ($+erage )$r ad+ertising $)
+a(an(ies, Dn $rder t$ maJimise the return )$r in+estment in ad+ertising +a(ant '$siti$ns/ Starbu(.s has determined t$ intr$du(e arrangements t$ ($ntr$l and standardise the ad+ertising $) +a(an(ies, %urpose: This 'r$(ess is designed t$ redu(e the $+erall ($sts ass$(iated -ith )illing a +a(an(* -ithin Starbu.s -ith$ut negati+el* im'a(ting $n $ur abilit* t$ attra(t a suitable )ield $) (andidates, These 'r$(edures set $ut the rules g$+erning the arrangements )$r ad+ertising +a(ant '$siti$ns in Starbu(.s and are t$ be used -hene+er a '$siti$n is t$ be ad+ertised/ -hether it is a 'ermanent $r a tem'$rar* '$siti$n, %rinciple: N The merit 'rin(i'les es'$used in the 9ubli( Se(t$r Management 8(t are t$ be ($m'lied -ith, N The 'rin(i'les $) O8rea $) "eedB +a(an(ies are t$ be en)$r(ed and utilised, N 8ll 'ermanent +a(an(ies must be ad+ertised in the 5a!ette and in the 2m'l$*ment se(ti$n $) the Starbu(.s DnternetHDntranet, N Tem'$rar* Iegisters -ill be )$rmall* ad+ertised and u'dated in a(($rdan(e -ith the Management Standards/ and utilised -here '$ssible t$ )ill tem'$rar* (in(luding (asual) +a(an(ies,

C-ec*list ,or Ad!ertising:

=etermine the need )$r a ne- $r re'la(ement '$siti$n, Thin. (reati+el* ab$ut h$- t$ a(($m'lish the -$r. -ith$ut adding sta)) , C$ld a re(ruiting 'lanning meeting -ith the re(ruiter/ the CI leader/ the hiring manager/ and/ '$tentiall*/ a ($6-$r.er $r internal (ust$mer, =e+el$' and 'ri$riti!e the .e* re7uirements needed )r$m the '$siti$n and the s'e(ial 7uali)i(ati$ns/ traits/ (hara(teristi(s/ and eJ'erien(e *$u see. in a (andidate, With CI de'artment assistan(e/ de+el$' the j$b des(ri'ti$n )$r the '$siti$n, =etermine the salar* range )$r the '$siti$n, =e(ide -hether the de'artment (an a))$rd hiring em'l$*ees t$ )ill the '$siti$n, 9$st the '$siti$n internall* $n the F3$b :''$rtunitiesP bulletin b$ard )$r $ne -ee., D) *$u anti(i'ate di))i(ult* )inding a 7uali)ied internal (andidate )$r the '$siti$n/ state in the '$sting that *$u are ad+ertising the '$siti$n eJternall* at the same time,

Send an all6($m'an* email t$ n$ti)* sta)) that a '$siti$n has been '$sted and that *$u are hiring em'l$*ees, 8ll sta)) members en($urage talented/ 7uali)ied/ di+erse internal (andidates t$ a''l* )$r the '$siti$n, Dnterested internal (andidates )ill $ut the Dnternal 9$siti$n 8''li(ati$n, S'read -$rd6$)6m$uth in)$rmati$n ab$ut the '$siti$n a+ailabilit* in *$ur industr* and t$ ea(h em'l$*eeBs net-$r. $) )riends and ass$(iates, "et-$r. and '$st j$bs $n $nline s$(ial media sites su(h as T-itter and Lin.edDn, 8s. *$ur em'l$*ees t$ 'ubli(i!e the '$siti$n thr$ugh their $nline s$(ial media net-$r.s, 9la(e a (lassi)ied ad in ne-s'a'ers -ith a deli+er* rea(h that -ill (reate a di+erse (andidate '$$l, Ie(ruit $nline, 9$st the (lassi)ied ad $n j$bs and ne-s'a'er6related -ebsites in(luding the ($m'an* -ebsite, 9$st the '$siti$n $n 'r$)essi$nal ass$(iati$n -ebsites, &rainst$rm $ther '$tential -a*s t$ l$(ate a -ell67uali)ied '$$l $) (andidates )$r ea(h '$siti$n,

(egislation and Standards: W$r.'la(e Ielati$ns 8(t 199 and Iegulati$ns :((u'ati$nal Cealth and Sa)et* 8(t 19%9 A$mm$n-ealth 9ri+a(* 8(t

S$($C0#& %&(#C/ A D %R&C$D"R$: %rinciples Starbu(.s CI 9$li(ies and 9r$(edures ha+e been de+el$'ed t$ guide the a(ti$ns and g$+ern the rights $) em'l$*ees, The '$li(* and 'r$(edures re)le(t the 27ual :''$rtunit* )$r W$men in the W$r.'la(e 8(t 1999 -hi(h 'r$+ides the em'l$*ee relati$ns )rame-$r. )$r the management $) human res$ur(es, These '$li(ies and 'r$(edures are )$r belie+ed t$ be reliable and (urrent at the time $) 'ubli(ati$n,The A$m'an* needs a ($m'rehensi+e and rig$r$us *et sim'li)ied a''r$a(h t$ re(ruiting and sele(ting talented sta)), The Starbu(.s is ($mmitted t$ an e7uitable/ s*stemati( and ($nsistent a''r$a(h t$ re(ruitment and sele(ti$n in $rder t$ attra(t/ sele(t/ and retain the m$st (a'able sta)) thr$ugh $'en ($m'etiti$n $n merit, The '$li(* and 'r$(edures t$ be )$ll$-ed at ea(h stage $) the re(ruitment and sele(ti$n 'r$(ess ; +a(an(*/ a''li(ati$ns and sh$rt6listing/ sele(ti$n and a''$intment ha+e been de+el$'ed a(($rdingl*,

(egal (egislation: 8ge =is(riminati$n 8(t #004 (Ath) =isabilit* =is(riminati$n 8(t 199# (Ath) 27ual :''$rtunit* 8(t 19%4 (S8) 27ual :''$rtunit* )$r W$men in the W$r.'la(e 8(t 1999 Cuman Iights and 27ual :''$rtunit* A$mmissi$n 8(t 19% (Ath) :((u'ati$nal Cealth/ Sa)et* and Wel)are (Sa)eW$r. S8) 8mendment 8(t #005 (S8) Ia(ial =is(riminati$n 8(t 1915 (Ath) Ia(ial Eili)i(ati$n 8(t 199 (S8) SeJ =is(riminati$n 8(t 19%4 (Ath)

%olic1: The Starbu(.s is ($mmitted t$ re(ruiting/ su''$rting/ de+el$'ing and retaining sta)) $) the highest (alibre/ es'e(iall* a(ademi( sta)) $) internati$nal standing, This (alls )$r an e7uitable/ ($m'etiti+e and timel* re(ruitment and sta)) sele(ti$n 'r$(ess, The* see.s t$G

Maintain the 'rin(i'le $) $'en ($m'etiti$n $n the basis $) merit t$ a''$int the best (andidates/ 9r$+ide e7ual $''$rtunit* )$r all (andidates/ 2n($urage members $) em'l$*ment6disad+antaged gr$u's t$ ($nsider em'l$*ment -ith the Uni+ersit*/ Ie'resent in its sta))ing 'r$)ile the ($mmunit* it ser+es< 2ensure that sele(ti$n 'r$(edures are e))i(ient and e))e(ti+e/ and

The* )$ll$-s a )$ur stage re(ruitment and sele(ti$n 'r$(ess )$r ($ntinuing and )iJed6term sta)) a''$intments l$nger than $ne *earG 1, #, 0, 4, Ea(an(*< 8''li(ati$ns and sh$rt listing< Sele(ti$n 8''$intment,

16 +acanc1 :
8 '$siti$n des(ri'ti$n/ in(luding a statement $) duties and sele(ti$n (riteria must be de+el$'ed $r u'dated )$r an* +a(ant '$siti$n that is auth$rised t$ be )illed, This is essential t$ in)$rm (andidates ab$ut the Starbu(.s eJ'e(tati$ns and is the .e* t$ ma.ing an e7uitable sele(ti$n based $n merit against (learl* de)ined re7uirements, 8ll +a(an(ies )$r '$siti$ns )$r l$nger than $ne *ear are n$rmall* ad+ertised in the interests $) e7uit* , Starbu(.s reser+es the right t$ in+ite (andidates t$ a''l* )$r a '$siti$n -ith$ut ad+ertising,

 This ma* $((ur/ -ith a''r$+al )r$m the =ire(t$r -here (andidates are t$ be s$ur(ed thr$ugh a sear(h ($ndu(ted b* a re(ruitment and sele(ti$n ($nsultant, Dt might als$ be ne(essar* -here the nature $) the )unding )$r the '$siti$n $r resear(h t$ be underta.en ne(essitates the a''$intment $) a 'ers$n -ith 'arti(ular and s'e(i)i( s.ills $r (a'abilities,

26

Applications and S-ortlisting:

Starbu(.s see.s t$ treat all (andidates e7uitabl*/ -ith res'e(t and ($urtes*, This in(ludes a(.n$-ledging re(ei't $) j$b a''li(ati$ns and ad+ising unsu((ess)ul (andidates as s$$n as '$ssible $n(e a sh$rt6list $) (andidates has been de(ided, =ul* ($nstituted sele(ti$n ($mmittees/ -ith a minimum $) #5Q )r$m the min$rit* gender/ -ill assess a''li(ants against established sele(ti$n (riteria t$ ensure $bje(ti+it* and a+$id bias in all stages $) the sele(ti$n 'r$(ess, Ceads $) $rganisati$nal units sh$uld see. t$ attra(t a '$$l $) a''li(ants -ith an a''r$'riate gender balan(e, Written re)eree re'$rts -ill n$rmall* be s$ught )$r (andidates sh$rt6listed )$r a(ademi( '$siti$ns -here time 'ermits/ $ther-ise a re'$rt ma* be $btained b* tele'h$ne,

36 Selection:
The sele(ti$n 'r$(ess see.s t$ identi)* the best (andidate $n merit, Sele(ti$n A$mmittees must ensure there is n$ dis(riminati$n $n gr$unds unrelated t$ the re7uirements $) the '$siti$n, The ($ndu(t $) inter+ie-s -ith sh$rt6listed (andidates b* a Sele(ti$n A$mmittees is essential, Dn additi$n/ the A$mmittee -ill ($nsider $ther rele+ant )a(t$rs/ in(luding seminars )$r a(ademi( a''$intments/ -$r. assessment tests/ j$b6related medi(al assessments and re)eren(e (he(.s/ be)$re rea(hing a )inal de(isi$n, Sele(ti$n A$mmittees must see. t$ be $bje(ti+e and t$ maintain the e7uit* and ($n)identialit* $) the sele(ti$n 'r$(ess, Tele'h$ne re)eren(e (he(.s must be ($ndu(ted/ as a minimum -hene+er '$ssible -ith the 're)erred (andidateBs (urrent and immediate 'ast su'er+is$r/ be)$re the )inal sele(ti$n de(isi$n is made, Ie)eren(e (he(.s sh$uld be ($ndu(ted $n a ($n)idential basis,

76

Appointment
The rele+ant auth$rit* must a''r$+e a re($mmendati$n )$r a''$intment b* a Sele(ti$n A$mmittee be)$re an $))er $) a''$intment (an be made, The rele+ant 2Je(uti+e =ean/ member $) the Ei(e6Ahan(ell$r@s 2Je(uti+e $r =ire(t$r/ Cuman Ies$ur(es =i+isi$n/ n$rmall* sign an $))er $) a''$intment letter, Ceads $) $rganisati$nal units are n$t auth$rised t$ ma.e $r +ar* $))ers $) a''$intment/ $rall* $r in -riting, Unsu((ess)ul sh$rt6listed (andidates sh$uld be dealt -ith ($urte$usl* and sensiti+el*, The* ma* be ad+ised b* tele'h$ne in the )irst instan(e and in an* e+ent sh$uld re(ei+e -ritten n$ti)i(ati$n, The* sh$uld be in)$rmed the* ma* see. $ral )eedba(. )r$m the Ahair'ers$n/ $r Cead $) $rganisati$nal unit i) delegated, 8ll ne- sta)) must underg$ a 'r$bati$nar* 'eri$d rele+ant t$ their t*'e and le+el $) a''$intment,

C-ec*list ,or t-e selection %rocedure:

Send '$st(ards $r emails t$ ea(h a''li(ant t$ a(.n$-ledge re(ei't $) the resume, S(hedule an inter+ie-/ )$r internal (andidates/ -ith the hiring su'er+is$r/ the manager $) the hiring su'er+is$r $r a (ust$mer $) the '$siti$n and CI,

C$ld the inter+ie-s -ith ea(h inter+ie-er (lear ab$ut their r$le in the inter+ie'r$(ess, Dnter+ie-ers )ill $ut the 3$b Aandidate 2+aluati$n F$rm, D) n$ internal (andidates are sele(ted )$r the '$siti$n/ ma.e (ertain *$u (learl* ($mmuni(ate -ith the a''li(ants that the* -ere n$t sele(ted, Whene+er '$ssible/ 'r$+ide )eedba(. that -ill hel' the em'l$*ee ($ntinue t$ de+el$' their s.ill and 7uali)i(ati$ns,

D) an internal (andidate is sele(ted )$r the '$siti$n/ ma.e a -ritten j$b $))er that in(ludes the ne- j$b des(ri'ti$n and salar*, 8gree $n a transiti$n timeline -ith the internal (andidateBs (urrent su'er+is$r,

D) *$u@+e (reated an$ther internal $'ening/ begin again, :n(e *$u ha+e de+el$'ed a number $) a''li(ants )$r the '$siti$n/ s(reen resumes andH$r a''li(ati$ns against the 'ri$riti!ed 7uali)i(ati$ns and (riteria established, "$te that resume ($+er letters matter as *$u s(reen,

9h$ne s(reen the (andidates -h$se (redentials l$$. li.e a g$$d )it -ith the '$siti$n, =etermine (andidate salar* re7uirements/ i) n$t stated -ith the a''li(ati$n/ as re7uested,

S(hedule 7uali)ied (andidates/ -h$se salar* needs *$u (an a))$rd/ )$r a )irst inter+ie-ith the hiring su'er+is$r and an CI re'resentati+e/ either in6'ers$n $r $n the 'h$ne, Dn all (ases/ tell the (andidates the timeline *$u anti(i'ate the inter+ie- 'r$(ess -ill ta.e,

8s. the (andidate t$ )ill $ut *$ur $))i(ial j$b a''li(ati$n/ u'$n their arri+al )$r the inter+ie-, 5i+e the (andidate a ($'* $) the j$b des(ri'ti$n t$ re+ie-, C$ld the se($nd r$und $) inter+ie-s -ith ea(h inter+ie-er (lear ab$ut their r$le in the inter+ie- 'r$(ess, Aandidates 'arti(i'ate in an* testing *$u ma* re7uire )$r the '$siti$n,

Dnter+ie-ers )ill $ut the (andidate rating )$rm, The (andidate signs the $))er d$(umentati$n t$ a((e't the j$b $r re)uses the '$siti$n, D) *es/ s(hedule the ne- em'l$*ee@s start date, D) n$/ start again t$ re+ie- *$ur (andidate '$$l and rede+el$' a '$$l i) ne(essar*,
8''li(ants sh$uld be as.ed t$ 'r$+ide the names/ addresses and ($nta(t details $) three 'e$'le -h$ ha+e agreed t$ a(t as re)erees, 8''li(ants -ill n$t be as.ed t$ 'r$+ide -ritten re)eren(es,

CI reser+es the right t$ ($nta(t $ne $r m$re $) the listed re)erees, CI has the right t$ +eri)* all d$(uments 'ertaining t$ the a''li(ant@s 7uali)i(ati$ns and eJ'erien(e as stated in the a''li(ati$n,

0raining Support program

Training in an $rgani!ati$n is $n g$ing 'r$(ess and let $''$rtunities t$ learn ne- $r u'dated 'r$(edures/ ab$ut ne- te(hn$l$g*/ (hanges in '$li(ies and legislati$n, Kee'ing this -e ha+e designed a training 'r$gram )$r u'($ming re(ruitment K sele(ti$n 'r$(ess, Management -ants t$ a(hie+e )$ll$-ing $bje(ti+es 8-areness ab$ut rele+ant legislati$n

 Aaters )$r an* s'e(ial needs )$r eJam'le language litera(* and numera(* 'r$blems $r disabilities =e+el$' inter'ers$nal s.ills in regards t$ human res$ur(e in)$rmati$n s*stem 9r$+ide ade7uate in)$rmati$n regarding e))e(ti+e -a*s $) sele(ti$ns 0raining on procedures 1, Ea(an(* #, 8''$intment 16 +acanc1 0as* description 3$b =es(ri'ti$n Sele(ti$n Ariteria Dnter+ie- 7uesti$n Iele+ant Legislati$n Competent ot 1et competent

Met-od o, Deli!er1 1, 9resentati$n #, -$r.sh$' 0, $ne t$ instru(ti$n 4, $nline intera(ti+e 5, $ther ('lease s'e(i)*)RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR Rate t-e training using scale Was there su))i(ient timeS Were there ade7uate res$ur(esS Was meth$d $) deli+er* engagingS Was instru(ti$n (learS Were su''$rting d$(uments use)ul @-at ,urt-er training is needed 2it- t-is tas*A Further trainings -ith the hel' $) di))erent res$ur(es li.e (ase stud*, Are t-ere an1 ot-er areas. tas*s t-at 1ou 2ould li*e training ,orA 9re inter+ie- strategies, Are 1ou interested in conducting training in an1 areasA unsatis,actor1 satis,actor1 1 1 1 1 1 # # # # # 0 0 0 0 0 4 4 4 4 4 5 5 5 5 5

Les 'arti(ularl* 're inter+ie- strategies and ad+ertising,

26 Appointment 0as* description Dndu(ti$n 'r$gram =eli+ering s'ee(hesH 'resentati$ns Competent ot 1et competent

Met-od o, Deli!er1 1, 9resentati$n #, -$r.sh$' 0, $ne t$ instru(ti$n 4, $nline intera(ti+e 5, $ther ('lease s'e(i)*)RRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRRR Rate t-e training using scale Was there su))i(ient timeS Were there ade7uate res$ur(esS Was meth$d $) deli+er* engagingS Was instru(ti$n (learS Were su''$rting d$(uments use)ul @-at ,urt-er training is needed 2it- t-is tas*A Further training regarding handling the d$(umentati$n )$r sta)), Are t-ere an1 ot-er areas. tas*s t-at 1ou 2ould li*e training ,orA unsatis,actor1 satis,actor1 1 1 1 1 1 # # # # # 0 0 0 0 0 4 4 4 4 4 5 5 5 5 5

Legislati$ns )$r a''$intment, Are 1ou interested in conducting training in an1 areasA Les D am intreseted in ($ndu(ting training $n legislati$n )$r the a''$intments $) em'l$*ee,