CIRCLE CHECKS

Complete and docuExternal Check ment vehicle circle Tire Body checks daily! Pressure Damage
Broken or Cracked Glass Racking Intact

VEHICLE SAFETY:

Mirrors Intact

Every time we get into our vehicles, look for the 6 Fs:
1 2 3 4 5 6

Check Tires

Wheel Condition

Fractures in glass, body, etc. Flats or other tire damage Filth like snow, dirt or mud Fasten loads securely Fluids leaking Freedom to move safely

Internal Check All lights, signals and gauges work. Seat, headrest are adjusted for you. Mirrors are adjusted propperly. All loose items are secured in place. Windows are clear of debris. Doors are closed. Windshield wipers work. Brakes work.

360 pre-use visual checks can avoid collision hazards when you Park so you move on/off site safely. start to move the vehicle.

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VEHICLE SAFETY:

MIRROR ADJUSTMENT
The structure of our vehicle creates blind spots that block our vision. Always properly adjust your mirrors. Flat mirrors are for viewing distances but have a narrow field of view. Convex mirrors widen your view to reduce the blind spots of the flat mirrors. They should be adjusted to see where your flat mirrors cant. Check mirrors before you drive! It takes an average of one second for your eye to focus on mirrors. Mirror visibility is impacted by the following factors while driving:

mounted securely

free of debris

good visibility

Convex mirrors may add additional While driving, check your mirrors time for your eye to focus. every eight seconds. Adjusting mirrors Assuming the following positions, adjust your mirrors just beyond the edge of your car and so that the horizion is in the center of the mirror.

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SECURITY
Upon arrival at a customers home or a new environment, pause for a few seconds to assess the situation. If you feel uncomfortable or the situation is unsafe, call your supervisor for assistance. Trust your gut.

Personal

WHEN WORKING ALONE

Depending on your appraisal of the situation your supervisor may want you to leave the premises or may take action to assist you by: Sending out a team mate to assist Calling at set times to check in on you

How to deal with escalating behavior: Stay Calm Assume Defensive Stance Be aware of your body language. Stand up facing the aggressive person Never clench your sts. with feet slightly apart. Keep your voice calm; dont argue with the customer. Move six feet away from the person. Always be able to leave quickly.

Dont Be Threatening Warning Signs Dont make eye contact. Some take Watch the persons body language for that as a threat or challenge. signs of a physical escalation. Let the person know you are listen- If a person looks off after venting they ing by rephrasing what they said. may be considering action against you Leave the house if you think the person is going to become violent. If you think you can divert them ask for something in another room.

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Personal

SECURITY
Have emergency numbers in phone Have keys ready for egress or defense Look inside/around vehicle, lock doors Wear shoes/safety boots at all times Gather information about the customer Secure any of your valuables in vehicle Park on the road when possible Park in a well-lit area when possible Ensure that your vehicle is locked

WHEN WORKING ALONE

Be prepared: Avoid loose, flashy or dangling clothing Be sensitive/aware of others behavior Do not leave tools unattended Have your I.D. visible at all times

Securely carry bags or parcels No personal discussions with customers Observe the environment for hazards Exhibit a level of confidence Report unusual incidents to supervisor

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ERGONOMICS
6 1 5 7 4 3 2

IN THE OFFICE

Make your work environment suitable for you!

Pay attention to how you feel when working. Vary posture throughout the day by adjusting your chair. An understanding of ergonomics can help you to determine any adjustments or change needed in a work area.

Shoulders should be relaxed and back supported Feet should be flat or on a foot rest Chair has adequate depth from knees Knees bent at 90110

Keyboard should be in front of computer and adjusted Your wrist should be relaxed Screen is about an arms length away at eye level Minimum 2 clearance from work surface to legs

2 3 4

6 7

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EXERCISE
Shoulder
Tall Stretch* Overhead Stretch

AT YOUR WORKSTATION

Hold each stretch for ten counts. Release slowly. Repeat on opposite side three to five times.

Forward Stretch*

Shoulder Roll

Back & Neck

Back Stretch

Middle Back Release*

Slow Neck Rotation Ear To Shoulder

Elbow & Wrist

Prayer Position

Finger Stretch

Thumb Roll

Working in one position for too long can lead to muscle pain and strain. Exercises done regularly at the desk can help prevent injuries.

Leg & Ankle

Leg Lifts

Ankle Flex and Stretch

Toe In, Toe Out

*Interlock your fingers

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MANUAL MATERIAL

Its important to handle with care. Size up your load and plan your move. Consider before you lift: Call a helper or use a mechanical assist. ! Size and shape maybe a problem Plan your path, carry close to body Route is clear of obstructions Keep load close: grip and balance Bend knees, not waist or shoulders If possible, lower instead of lift Avoid awkward postures
C Close to the body K Keep movements smooth

HANDLING

General Lifting Tips: Get as close as possible to object Use both hands whenever possible Lift with knees, keep back straight Carry waist to shoulder height B.A.C.K. B Back straight; lift with knees
A Avoid twisting

Always start in a good posture and good grip at the start of the lift and move to adopt a stable position moving only your legs. Take breaks as necessary.

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Improve Working Posture Change workstation position

AVOIDING R.S.I.S
Shoulder Shrugs

Stretch the shoulder, neck and back muscles often throughout the day.

Position work at a height to keep the back straight Reduce the need to lift and manually move materials
lower storage, PowerMate, dolly, etc.

Select the right tools Select tools that improve posture Install or change handles to improve hand and arm posture Replace heavy tools with light ones Reduce Physical Force Reduce load weight Use mechanical lifts or carts to support and to move heavy objects Wear well fitting gloves Tools and equipment are maintained
sharpened, lubricated, etc.

Upper Back stretch

Torso Stretch

Forearm Stretch

Reduce Task Repetition Adjust work to reduce repetition Change tasks to avoid long-term repetitive action Incorperate stretches into your day

Spinal Twist

Neck Stretch

Work smarter, not harder!

Stretches increase blood flow and reduce fatigue and injury. Take mini stretch breaks. Hold each stretch for 15 sec. and repeat.

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HEAT STRESS
Drinking a cup of water every 20 mins Eating regular snacks and meals Monitoring urine output for colour Taking frequent breaks in cool areas Types of heat stress: Heat Stroke call 911 Symptoms of heat stroke include: Confusion, loss of consciousness, seizures, very high body temperature, hot, dry skin or profuse sweating. Other types of heat stress: Heat Cramps: Painful muscle spasms caused by physical labour in a hot work environment. Drink fluids and have a snack every 1520 minutes. Avoid salt tablets.

Heat stress is our bodys way of telling us it can no longer tolerate heat. You can prevent heat stress by:

Recognize the signs of heat stress for yourself and others. Heat Exhaustion go to hospital Symptoms of heat exhaustion include: Clammy and moist skin, pale complexion, heavy sweating, nausea, headache, fatigue, dizziness, weakness, irritability, elevated body temperature, decreased urine output. Heat Rash: Caused by sweating. Looks like a red cluster of pimples or small blisters. Keep rash area clean and dry.

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Am I Hydrated?

URINE COLOUR
stress.

RISK FACTORS
High Temperature + High Humidity + Physical Work = Heat Stress Other risk factors include: Direct sun exposure No breeze Low fluid intake Poor physical condition or health problems Certain medications Previous heat stress Advanced age, 65+
(no shade)

(blood pressure, antihistamines)

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3PT. CONTACT
1 2

The three point system to reduces the chance of a slip or fall when getting in and out of your vehicle. 3 Point Contact Rules Always maintain a minimum of three points of contact when entering and exiting vehicle Break the three point rule only to reach for the ground or stable surface Dont carry tools or equiptment while entering or exiting your vehicle.

Three Point Contact Dos and Donts: Get a firm grip on rails and handles Look for obsticles on the ground before exit Use footwear with good support Use extra caution in bad weather Dont climb with something in your hand. Dont ever jump from vehicle, ladder, etc. Dont use tires or wheel hubs as a step surface Dont become an injury statistic

The only person who can prevent a fall is you. Use three point contact!

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PREVENT SLIPS
Slips happen when there is too little There is no anti-slip footwear for friction between the footwear and the every condition. You must choose walking surface. footware accordingly.

?
Reduce risk of slipping: Adjust your stride to a suitable pace for work Walk with your feet pointed slightly outward Other things to looks for: Take your time and pay attention to your path Make wide turns at corners

Loose or wrincled rugs, mats and carpets Hidden obsticals from poor lighting

Uneven surfaces like steps and thresholds. Maintaining visibility of your pathway

A simple task like getting out of your vehicle can be dangerous if you are not aware of the potential hazard of a slippery surface below your feet. Slips, trips and falls are 17% of lost-time injuries. Work smart, be safe.

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