International Management

International Management_v2

Dr. Harald Fien

International Management Management Tasks

Target Setting

Organization

Decision

Control

Personal Management

International Management_v2

Dr. Harald Fien

International Management Management Toolbox

A manager is really comparable with a craftsman:

Both need a toolbox!

International Management_v2

Dr. Harald Fien

International Management 3 Levels of Tool Control Example Saw

You should be able to use the tool immediately

You should be able to use the tool after short introduction

You should know that the tool is available even you cant use it.
International Management_v2 Dr. Harald Fien 4

International Management Lessons Learned

What are the 5 management tasks? Why is a manager comparable with a craftsman? What are the 3 levels of (management) tool control?

International Management_v2

Dr. Harald Fien

Processes Siemens Process House / Main Processes Management Processes Customer Relationship Management (CRM) Supply Chain Management (SCM) Product Lifecycle Management (PLM) Support Processes
International Management_v2 Dr. Harald Fien 6

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Personal Customer Relationship Management (CRM) Management

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Mind Mapping Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management

Meetings

Define

Realize

Commercialize/ Operate

Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Presentations Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define

SWOT
Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management

Define

BSC

Realize

Commercialize/ Operate

Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define

Introduction to Commercialize/ Realize Operate Planning

Process & Information Management Communication

Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell

SCM
Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand

Brainstorming
Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes

Management Thinkink Customer Relationship Management (CRM) Process Sell Plan Understand
Supply Chain Management (SCM)
Plan Source Make

Strategic Planning & Controlling

Financial Planning & Controlling

Enterprise Governance

Internal Audit

Care

Deliver

Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

ProjectCustomer Relationship Management (CRM) management

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand

P&L Account
Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Balance Sheet

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Definea Valuing Business Realize Commercialize/ Operate Phase out

Support Processes

Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management

Process & Information Management

Communication

AdminiReal Estate stration & Management Infrastructure

Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

EVA

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Value Added Customer Relationship Management (CRM) Statement

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Define Break Management Even Analysis Realize Commercialize/ Operate Phase out

Support Processes

Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management

Process & Information Management

Communication

AdminiReal Estate stration & Management Infrastructure

Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Phase out Marketing Mix Commercialize/ Operate

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define

Ansoff Matrix
Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define

BCG-Matrix
Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define

CIP

Realize

Commercialize/ Operate

Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define

Support Processes

Competitor Analysis
Realize
Process & Information Management Communication

Commercialize/ Operate

Phase out

Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management

AdminiReal Estate stration & Management Infrastructure

Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Benchmarking

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance

Customer Relationship Management (CRM)

Plan Understand

Reverse Engineering
Sell

Internal Audit

Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management

Competitive Define Realize Advantage

Process & Information Management

Commercialize/ Operate

Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define

Five Forces Commercialize/ Realize AnalysisOperate

Process & Information Management Communication

Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Commercialize/ Generic Operate Strategies Realize
Process & Information Management

Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management

Communication

AdminiReal Estate stration & Management Infrastructure

Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management

Offshoring
Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management

Outsourcing
Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define

Demerger

Realize

Commercialize/ Operate

Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Sell Care

Negotiations Management Understand

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance

Customer Relationship Management (CRM)

Plan Understand

Value Stream Mapping

Sell

Internal Audit

Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell

5S
Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Packaging

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan

Advertising

Product Portf. Management

Define

Realize

Commercialize/ Operate

Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan

Dealing with Product Portf. a crisis Define Management

Realize

Commercialize/ Operate

Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Change Management Support Processes

Plan

Product Portf. Management

Define

Realize

Commercialize/ Operate

Phase out

Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management

Process & Information Management

Communication

AdminiReal Estate stration & Management Infrastructure

Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management

Stakeholders Define

Realize

Commercialize/ Operate

Phase out

Support Processes
Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Management Processes
Strategic Planning & Controlling Financial Planning & Controlling Enterprise Governance Internal Audit

Customer Relationship Management (CRM)

Plan Understand Sell Care

Supply Chain Management (SCM)

Plan Source Make Deliver Return

Product Lifecycle Management (PLM)

Plan Product Portf. Management Define Realize Commercialize/ Operate Phase out

Support Processes

Business Growth
Process & Information Management Communication AdminiReal Estate stration & Management Infrastructure Operating Rules & Regulations

Environment, Intellectual Quality Human Financial ProcureHealth & Capital Management Resources Management ment Safety Management