Best Practices & Priorities for Network Management Maximizing Network Uptime with Realtime Network Monitoring

Jim Frey VP Research, Network Management Enterprise Management Associates @jfrey80

Pat Cameron Director InterMapper

Matt Federoff CIO Vail, AZ School District

April 30, 2013

2013 Enterprise Management Associates, Inc.

Todays Presenters
Jim Frey Vice President of Research Jim has over 20 years of experience in the network management industry, developing, managing, marketing, and analyzing solutions across both enterprise and service provider sectors. At EMA, Jim is responsible for the Network Management practice area.

Pat Cameron - Director of Automation Technology Pats background in IT spans over 25 years and includes implementation planning, operations, and management. At InterMapper, Pat oversees customer relationships, gives technical product demonstrations for potential customers, and fields customer enhancement requests for our development team.
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Todays Presenters

Matt Federoff CIO, Vail AZ School District

Matt has been with Vail since 1999. Prior to Vail, Matt taught high school science for eight years. Matt was the 2005 Arizona Technology Director of the Year, and in 2007 was named one of the National School Board Association "20 to Watch in Technology."

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2013 Enterprise Management Associates, Inc.

Logistics for Todays Webinar

Questions

Log questions in the Q&A panel located on the lower right corner of your screen Questions will be addressed during the Q&A session of the event

Event recording

An archived version of the event recording will be available at www.enterprisemanagement.com

Event presentation

A PDF of the PowerPoint presentation will be available

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2013 Enterprise Management Associates, Inc.

Best Practices and Priorities for Network Management Maximizing Network Uptime with Realtime Network Monitoring

Jim Frey VP Research, Network Management Enterprise Management Associates @jfrey80

April 30, 2013

2013 Enterprise Management Associates, Inc.

Agenda
Priorities in Network Management InterMapper: An Introduction InterMapper: In Practice A Case Study Five Best Practices for Better Network Management
Integrated Approaches
Automation Visualization Facilitated Workflows Collaboration

Wrap-up/Takeaways Q&A

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2013 Enterprise Management Associates, Inc.

Priorities in Network Management

2013 Enterprise Management Associates, Inc.

Essentials for Network Management: Visibility and Control Job #1: Keep network up and running
Continuous Availability: Little or no unplanned downtime Continuous Performance: Minimal degradations

Requires.
Clear and Current Visual Status

Facilitated Rapid Response

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2013 Enterprise Management Associates, Inc.

4 Cs of Business/Org Initiatives: Cost, Compliance, Consolidation, Collaboration

Which of the following business/organizational initiatives are driving current priorities in monitoring/managing networks and networked application performance?

Feb 2012 (Select All)

Operational savings initiatives to cut costs Compliance initiatives Organizational consolidation, reductions Improved global collaboration Mergers and acquisitions Outsourcing New (branch) offices, geographic growth Change in organizational direction Change in senior executive leadership Other (Please specify)
Sample Size = 162

Jul 2008 (Top One Only)

65% Operational savings initiatives to cut costs Compliance initiatives Organizational consolidation, reductions Improved global collaboration New (branch) offices, geographic growth Change in organizational direction Other (Please specify) Mergers and acquisitions Change in senior executive leadership 0% 18% 36%

46% 41% 38% 35% 31% 28% 24%

10%
9% 9% 6% 6% 4% 2% 10% 20% 30% 40%

15%
1% 0% 20% 40% 60% 80%

Sample Size = 180

2013 Enterprise Management Associates, Inc.

Drivers for Visibility and Control in Network Management

Networking team held responsible for.
Network Availability Network Performance Application performance Cloud Service performance

VoIP, Video performance

Virtual Desktop / VDI performance

Issue Impact increasing

Risk Tolerance decreasing

Network Management must evolve:
From Siloed to Integrated From Network-only to App-aware From Chaos to Control From Reactive to Proactive
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The Call for Integration Research Results

Which of the following strategies does your organization most prefer to follow in acquiring and deploying network management products?
37% 35%

Fully integrated multi-function platforms 15% 18% 24% 20% 17% 16% 17% 15% 8% 11% 15% 10% 0% Less than 1,000
EMA Network Management Megatrends, Feb 2012 n=162

42%
Tightly integrated best-of-suite from a single vendor Loosely integrated best-of-breed from multiple vendors Loosely integrated best-of-suite from a single vendor Standalone best-of-breed from multiple vendors

10%

20%

30%

40%

50%

1,000 - 9,999

10,000 or more
2013 Enterprise Management Associates, Inc.

# Employees

Balancing Top Feature Needs: Technical Users vs. Execs

Which network management features would you consider most important as part of your organizations operational or architectural requirements?

Staff 1. Ability to scale up gracefully 2. Log File analysis 3. Support for multiple users/operators 4. Application awareness 5. Support for multiple management data sources 6. Flexible Reporting

Executives 1. Flexible Reporting 2. Support for virtual server environments

3. Support for multiple management data sources

4. Ability to scale up gracefully 5. Support for multiple users/operators 6. Application awareness

Sample Size = 162, Feb 2012

InterMapper: An Introduction

2013 Enterprise Management Associates, Inc.

InterMapper

InterMapper suite of network monitoring, mapping and alerting software

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2013 Enterprise Management Associates, Inc.

InterMapper

InterMapper suite of network monitoring, mapping and alerting software

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2013 Enterprise Management Associates, Inc.

InterMapper

InterMapper suite of network monitoring, mapping and alerting software

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2013 Enterprise Management Associates, Inc.

InterMapper

InterMapper suite of network monitoring, mapping and alerting software

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2013 Enterprise Management Associates, Inc.

InterMapper

InterMapper suite of network monitoring, mapping and alerting software

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2013 Enterprise Management Associates, Inc.

InterMapper
Alerts thresholds, colors, email

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2013 Enterprise Management Associates, Inc.

InterMapper: A Case Study

2012 Enterprise Management Associates, Inc.

Intermapper in Vail
Matt Federoff Chief Information Officer Vail School District

About Vail School District

Vail, Arizona (20 miles south of Tucson)
Fastest growing school district in AZ 18 sites, 4000 computers (70% Mac)

Integrated Data/IP Telephony Network

Text

What I see from my desk

Empire High School

Opened Fall of 2005
850 students

All laptops, no textbooks

First school in the world designed from the ground up for one-to-one instruction

Empire High School

Empire High School

Cisco Aironet 1230 Access Points

How many users on each AP?

Thank you!
federoffm@vail.k12.az.us @federoffm

Five Best Practices for Better Network Management

2012 Enterprise Management Associates, Inc.

Best Practice #1: Integrated Approaches

What it means
Bringing multiple management data sets together Bringing multiple management functions Sharing network management data with external systems

Why its important

Faster recognition of issues Faster diagnostic workflows Shorter MTTR (Respond/Repair)

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Best Practice #1: Integrated Approaches

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2013 Enterprise Management Associates, Inc.

Best Practice #1: Integrated Approaches

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2013 Enterprise Management Associates, Inc.

Best Practice #1: Integrated Approaches

Servers
HTTP FTP

Network Devices
Apple Cisco

LDAP
Mail Disk Usage Memory Usage Load over time

Juniper
UPS

On battery

Temperature
Replacement status

Service Monitors

Wireless Splunk

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2010 Enterprise Management Associates, Inc.

Best Practice #2: Automation

What it means
Autodiscovery recognizing/adapting to changes Maintaining L2/L3 relationship accuracy Applying standard or customized monitoring

templates
Gathering/presenting contextual data when

troubleshooting issues
Taking scripted actions when certain situations

arise

Why its important

Stretching human resources Keeping up with change Improved accuracy of network management

practices

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2013 Enterprise Management Associates, Inc.

Best Practice #2: Automation

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2013 Enterprise Management Associates, Inc.

Best Practice #2: Automation

40

Best Practice #2: Automation

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2013 Enterprise Management Associates, Inc.

Best Practice #2: Automation

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2013 Enterprise Management Associates, Inc.

Best Practice #3: Visualization

What it means
Clear mapping of network topology, both logical and physical Visualization of traffic flows Graphic representation of management metrics and measurements

Why its important

Better understanding of relationships Improved awareness of incident impact At-a-glance incident isolation

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Best Practice #3: Visualization

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2013 Enterprise Management Associates, Inc.

Best Practice #3: Visualization

InterMapper suite of network monitoring, mapping and alerting software

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2013 Enterprise Management Associates, Inc.

Best Practice #3: Visualization

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Best Practice #3: Visualization

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2013 Enterprise Management Associates, Inc.

Best Practice #3: Visualization

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2013 Enterprise Management Associates, Inc.

Best Practice #4: Facilitated Workflows

What it means
Easy traversal of multi-layered maps and models Smooth traversal between high level views and underlying details Customizable alerts/alarms, with contextual drill-downs Ability to easily organize management views/data to establish 360

degree view

Why its important

Faster navigation of complex data

More accurate investigations & actions

Quicker diagnostic processes Faster MTTRepair

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2013 Enterprise Management Associates, Inc.

Best Practice #4: Facilitated Workflows

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2013 Enterprise Management Associates, Inc.

Best Practice #4: Facilitated Workflows

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2013 Enterprise Management Associates, Inc.

Best Practice #4: Facilitated Workflows

Notification Options
Thresholds

Up/Down Packet loss Response Time Interface errors Short-term packet loss

Notification Lists
Email
SMS Splunk Command

Escalation
Delay Repeat
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Best Practice #5: Collaboration

What it means
Flexible console/dashboard

configurations
Flexible reporting Support for multiple user/operator roles Ability to export key information (events,

alarms, data) to external systems

Why its important

Clear communications are the essence

of efficiency!
Fast forward beyond finger pointing to

working the issue

Paves path towards long-term

systemic/service-oriented practices

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2013 Enterprise Management Associates, Inc.

Best Practice #5: Collaboration

Map configuration
Autodiscovery Manual Import

Reporting
PostgreSQL Database Retention Policies Export Map Data

Map Access
User IP Range

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2013 Enterprise Management Associates, Inc.

Wrap-Up

2012 Enterprise Management Associates, Inc.

EMA Key Takeaways

Network management tools are there to provide visibility and control Take advantage of Visualization, Facilitated Workflows, and Collaboration to get the initial edge Leverage Integration and Automation to get extra mileage and results

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2013 Enterprise Management Associates, Inc.

Q&A Please Log Questions in the Q&A Panel

For more information on InterMapper, please visit: http://www.intermapper.com/
Get InterMapper White Papers at: http://www.intermapper.com/resources/whitepapers.aspx

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2013 Enterprise Management Associates, Inc.