C HRISTOPHER A.

K OELLING
cakoelling@gmail.com
C AR E E R H I G H L I G H T S
Head IT operations for firm during period of aggressive revenue growth (over 150% in 4 years to more than $100M), managing data and infrastructure integration projects for numerous acquisitions. Built from ground up a consulting and services business, achieving year-to-year new business growth of 60% with no permanent infrastructure overhead and 100% mobile workforce. Designed and planned an international data center consolidation for a $3B brokerages private risk management division, completing the project months early and more than 30% under budget. Headed a 501(c)(3) charity raising funds for Army Corps of Engineers infrastructure improvement projects, restoring basic habitation and services to war-ravaged regions of the Balkans.

P R O FE SS I O N AL E X P E R I E N C E
CHIEF TECHNOLOGY OFFICER H i gg in b o th am In su r an c e A gen c y , In c . (Fort Worth, TX) 2009present Second-largest privately owned insurance brokerage in Texas, with more than $100M annual revenue Direct IT planning, implementation, and operational support for all corporate locations, providing hands-on leadership in: Redesigning the entire infrastructure to accommodate rapid company expansion with minimal impact on daily operations and well under budget. Reducing costs through architecture redesign and centralization of data, while providing secure access and facilitating the development of a comprehensive backup, replication, and DR plan. Reducing IT staff requirements despite organizational expansion to support 17 locations and more than 500 users, while increasing service levels and deliverables. Performing acquisition analyses to include evaluation of target business practices, infrastructure, and licensing: Develop integration strategies and implementation plans. Provide both short- and long-term static and dynamic cost projections. Interview and evaluate technical staff. Designed and built Citrix XenApp and XenDesktop infrastructure to facilitate flexible, high-performance access to centralized data. Managing data center construction/maintenance and the virtualization of nearly all server and data infrastructure, providing comprehensive backup/snapshotting capability, hardware independence, and operational flexibility using data replication and high-availability platforms. Consolidating telecommunications systems into a single VoIP unified communications platform, eliminating disparate, incompatible systems while reducing related annual expenditures over 30%. Designing and implementing ITIL help desk infrastructure to ensure ticket tracking and accountability, problem analysis and resolution, and a searchable knowledge base. PRINCIPAL CONSULTANT Car r u th Con su l ti n g o f A r izo n a (Buckeye, AZ) 20072009 Insurance-focused technology consulting firm As owner and president, established and grew the company from the ground up, including prospecting, sales, consulting, service, management, vendor contracts, and accounting: Developed nationwide client base and increased revenue, leading to investor purchase of company in 2009. Recruited and managed 100% mobile staff, enabling a national presence with minimal overhead. Maintained 100% existing client retention and over 60% new business growth, year to year.

Analyzed business processes and requirements of multiple customers, designing and implementing budget-conscious solutions to efficiently meet them. Designed, implemented, and maintained enterprise-wide agency management systems, including secure, on-premises remote access solutions, disaster recovery, redundancy, and replication infrastructure, and cloud-based individual and collaborative data repositories. Deployed and maintained Microsoft SQL servers to meet the requirements of multiple, diverse development and end-user application efforts, including both standalone servers for specific applications and clusters to meet high-availability and performance requirements. Installed and maintained Active Directory domains, security architecture, remote management, and administration platforms. Evaluated and tested IT configuration monitoring products, focusing on NIST specification compliance, balancing security ideals with functional practicality. Interacted with all levels of management and IT staff using presentations, RFPs, custom reports, and need-specific R&D, authoring client- and purpose-specific documentation. TECHNICAL ACCOUNT EXECUTIVE Op t i gr am Cor p . (Westlake Village, CA) 20052007 Financial services software development and technology consulting firm Performed consulting, planning, installation, and service for clients: Designed and implemented technical sales program and prospect development plan. Prospected new clients, drove services revenue growth, and generated app development cross-selling opportunities. Recruited, trained, and managed all technical personnel and support staff. Consulted with Product Management and Development personnel for future product design and feature content based on testing and end-user product analysis. Designed and conducted training classes to meet the needs of numerous clients on multiple topics and platforms. DIRECTOR OF INSTALLATION SERVICES nd 2 Win d s So lu t ion s / In t ec, L LC . (Odessa, FL) 20002005 Insurance-focused technology consulting firm Partner in establishing and building of IT services and consulting company for independent insurance agencies and brokerages: Performed all consulting, planning, installation, and service for clients. Provided direction and leadership to staff, while driving overall performance and synergy throughout the company. Designed and planned an international data center consolidation for a $3B brokerages private risk management division, completing the project months early and more than 30% under budget: Consolidated all North American and Caribbean data operations into four regional business units, then into a single data center. Reduced dozens of servers and supporting hardware to less than a half-rack footprint while substantially improving performance and reliability. Designed structure that allowed consolidated reporting and business analysis. Managed client retention during multiple mergers and acquisitions with 100% success rate. Led all design, implementation, and support projects. Served as Technical Sales Consultant for nearly all client presentations and proposals. SENIOR INSTALLER Applied Systems, Inc. (University Park, IL) 19972000 Insurance agency management system software company Installed network and system infrastructure to support management system software, and managed implementations in those environments: Installed LAN/WAN, server, and desktop infrastructure. Represented the company at trade shows, vendor fairs and user group conventions. ASSISTANT MANAGER KVL Audio Visual (St. Petersburg, FL) 19951997 Insurance agency management system software company Planned, implemented, and managed audio-visual presentation and conferencing at luxury hotels and resorts. Interacted with host property personnel as well as guests to coordinate conferences and shows.

Conducted sales presentations and demonstrations. Managed staff and day to day business operations of that location CAMPAIGN STAFF Didrickson for Controller (Chicago, IL) 1994 Political campaign for state-wide office in Illiniois Participated in all aspects of the campaign through the course of the election cycle. Conduct public speaking engagements on candidates behalf. Participate in and coordinate fundraising efforts. Manage logistics and travel for the candidate.

EDUCATION
BACHELOR OF ARTS, HISTORY Eckerd College (St. Petersburg, FL) 1990-1994 American Management Associations Operation Enterprise (St. Petersburg, FL) 1991 The Fund for American Studies Institute on Comparative Political & Economic Systems (Washington, D.C.) 1993

C O R E S T R E NG T H S & C O M P E T E NC I E S
IT Strategy / Design Budgeting & auditing Data center planning & operations Infrastructure design Process improvement Change management Deployment / migrations Server virtualization BYOD strategy development Mobile device management VDI deployment Security & compliance Team Leadership / Development Competitive staff recruiting Mobile workforce development Technical education & training Interdepartmental cooperation Individual professional growth Community service Mergers / Acquisitions Due diligence Systems migration Data consolidation & integration Staff evaluation Cost projection Project Management Cost analysis Budget development SLA development Communication management Risk analysis Compliance practices Account Acquisition / Retention Client relations Customer service Quality assurance Vendor relations

T E C H NO L O G Y
Microsoft Server 2003, 2008 Exchange 2003, 2007, 2010 SQL 2005, 2008 IIS Terminal Server SharePoint Hyper-V Active Directory DHCP/DNS Group Policy Citrix XenServer XenApp XenDesktop Provisioning Server NetScaler Miscellaneous Software VMWare Symantec CommVault BUMI Legato Hardware Platforms Dell HP IBM Cisco 3Com SonicWall Blackberry Barracuda Juniper SANs / Storage NetApp EMC Compellent HP LeftHand EqualLogic Insurance Management Applied Systems TAM Applied Systems Epic Vertafore Sagitta Vertafore AMS 360