MICROSOFT Introduction Microsoft Corporation is an American multinational software corporation headquartered in Redmond, Washington that develops, manufactures, licenses,

and supports a wide range of products and services related to computing. The company was founded by Bill Gates and Paul Allen on April 4, 1975. Microsoft is the world's largest software maker measured by revenues. It is also one of the world's most valuable companies. Microsoft was established to develop and sell BASIC interpreters for the Altair 8800. It rose to dominate the personal computer operating system market with MS-DOS in the mid-1980s, followed by the Microsoft Windows line of operating systems. The company's 1986 initial public offering, and subsequent rise in its share price, created an estimated three billionaires and 12,000 millionaires from Microsoft employees. Since the 1990s, it has increasingly diversified from the operating system market and has made a number of corporate acquisitions. In May 2011, Microsoft acquired Skype Technologies for $8.5 billion in its largest acquisition to date.[6] As of 2013, Microsoft is market dominant in both the PC operating system and office suite markets (the latter with Microsoft Office). The company also produces a wide range of other software for desktops and servers, and is active in areas including internet search (with Bing), the video game industry (with the Xbox and Xbox 360 consoles, and the upcoming Xbox One console), the digital services market (through MSN), and mobile phones (via the Windows Phone OS). In June 2012, Microsoft announced that it would be entering the PC vendor market for the first time, with the launch of the Microsoft Surface tablet computer.

1. What all information systems deployed in the organization? Windows Azure- cloud computing system used by Microsoft for storage of information which is both internal and external Microsoft Dynamics- is the Business Intelligence tool used by Microsoft which it also sells for customers Bing- Is the search engine developed and used by Microsoft for both internal and external purposes SQL server- Is the data ware house deployed by Microsoft Skype For virtual meetings and collaboration MS Excel DSS- For analytics and Decision making SharePoint- For Collaboration and information exchange which instantly updates of data in global Network

Microsoft CRM - IT is ERP developed and used by Microsoft in customer relationship management 2. Can you classify those information systems based on levels (i.e., for front line employees, for managers, for executives, etc.)? Front line employees Windows Azure Bing SQL server

Managers MS Excel DSS SharePoint Executives Microsoft Dynamics Microsoft CRM& ERP

3. What are the types of data warehouse solutions implemented in the organization? Microsoft uses SQL server 2012 as data ware house First in class for medium to the largest data warehouses, Microsoft SQL Server Parallel Data Warehouse (SQL Server PDW) is a massively parallel processing appliance that has evolved to handle the world of Big Data addressing both requirements of any data volume (from the smallest to the largest) as well as variety and velocity by providing seamless integration with Hadoop Data Warehousing solutions from Microsoft can handle your smallest to your largest data storage requirements while handling queries up to 100x faster than performance than your legacy data platform through massively parallel processing and in-memory technologies Recently Microsoft has been deploying magic quadrant data ware house Magic Quadrant, we define a DBMS as a complete software system that supports and manages a database or databases in some form of storage medium (which can include hard-disk drives, flash memory, and solid-state drives or even RAM). Data warehouse DBMSs are systems that, in addition to supporting the relational data model, are extended to support new structures and data types, such as XML, text, audio, image and video content, and access to externally managed file systems. This Magic Quadrant covers only the DBMS supplier portion of the overall data warehouse market. Vendors in the data warehouse DBMS market supply DBMS products for the database infrastructure of a data warehouse and the required operational management controls

4. What are the different types of networks (wired & wireless) networks used by the organization? How important are the networks for the organization? Windows Server Networking and Access Technologies provide with an end-to-end solution to get people in organization connected, allowing them to seamlessly share applications and data whether those resources are on your enterprise network, your small office or branch network, or in a public, private, or hybrid cloud environment. For some applications Microsoft is also using Windows exchange server. Microsoft Virtual Network is used for remote connect and access Microsoft was the first large enterprise to embrace WLAN technology as an alternative to wireattached laptop units. With the IEEE 802.11 WLAN standard newly ratified as an international standard, Microsoft readily endorsed the IEEE 802.11b extension to the newly published standard and began deploying IEEE 802.11b throughout its Redmond corporate campus.

Microsoft WLAN Technologies The Microsoft WLAN utilizes the following technologies: IEEE 802.11b IEEE 802.1X EAP-TLS authentication RADIUS Active Directory Certificates

5. What are the initiatives undertaken by the organization to safeguard the IT assets in the organization? What is their business continuity plan? The Microsoft IT Information Security (InfoSec) group is responsible for information security risk management at Microsoft. They concentrate on information protection as well as enterprise business continuity planning. Mission is to accelerate secure and reliable business for Microsoft, partners and customers. InfoSec is comprised of professionals of various disciplines including architects, developers, program managers, technologists and analysts. Microsoft Security Essentials (MSE) is antivirus software (AV) product that provides protection against different types of malware such as computer viruses, spyware, root kits and Trojan

horses. It runs on Windows XP, Windows Vista and Windows 7, but not on Windows 8, which has a built-in AV component. The license agreement allows home users and small businesses to install and use the product free of charge. It replaces Windows Live OneCare, a discontinued commercial subscription-based AV service, and the free Windows Defender, which until Windows 8 only protected users from adware and spyware. Built upon the same virus definitions and scanning engine as other Microsoft antivirus products, MSE provides real-time protection, constantly monitoring activities on the computer and scanning new files as they are downloaded or created and disabling detected threats. It lacks the personal firewall of OneCare or the centralized management features of Forefront Endpoint Protection. 6. Describe, briefly, about the e-business & e-commerce models used by organization The Microsoft Store is a chain of retail stores and an online shopping site, owned and operated by Microsoft and dealing in computers, computer software and consumer electronics. The stores aim to "improve the PC and Microsoft retail purchase experience for consumers worldwide and help consumers make more informed decisions about their PC and software purchases. The Microsoft Store offers Signature PCs and tablets like the Microsoft Surface and from third parties such as HP, Acer, Dell, Lenovo, and Sony without demos or trial ware (pre-installed free trials of certain third-party software that expire after a limited time). It also offers Windows (most retail versions), Microsoft Office, mobile devices running the Windows Phone OS, Xbox 360 game consoles, games and services including on-site Xbox diagnostics. The Answers Desk helps to answer questions related to Windows, Office, and other Microsoft products. The stores also offer class sessions as well as individual appointments. The first two Microsoft Stores opened within a week of the Windows 7 launch, in Scottsdale, Arizona and Mission Viejo, California. Additional stores have since opened in California, Colorado, Georgia, Illinois, Minnesota, Texas and Washington. At the 2011 Professional Developers Conference, Microsoft announced that they intend to open 75 new stores in the next three years

7. Are there any m-commerce initiatives by the organization (either for internal purposes or for external purposes?) Microsoft developed Mobile optimized website i.e. mobile version for m-commerce for its Microsoft store. It also developed mobile app for Microsoft store across all mobile platforms like windows phone, Android, Blackberry and Apple ios. 8. Comment on the role of different enterprise level systems within the organization (especially ERP, SCM, CRM and KM) Microsoft Dynamics enterprise resource planning (ERP) software gives the tools to manage your entire organization, from supply chain, procurement, and human resources, to financials and collaborative projects.

Microsoft Dynamics GP is a scalable ERP product that can help you extend insight, productivity, and collaboration across entire business. Microsoft Dynamics GP offers flexible deployment options to connect financial and operations processes, and provides fast access to relevant information using familiar Microsoft tools. Microsoft Dynamics SL is an ERP product specialized manage people, projects, and profitability. With powerful solutions for professional services, operations, field services, and construction management companies, Microsoft Dynamics SL can help manage projects on time and on budget.

Microsoft Dynamics AX for supply chain management Streamline and automate business processes throughout the supply chain to improve planning, optimize inventory levels, reduce costs, and respond quickly to changes in customer and supplier demand. Microsoft Dynamics AX 2009 connects sales and purchasing processes with logistics, production, and warehouse management to provide real-time visibility throughout the supply chain. With the ability to integrate external business processes and support application-toapplication connectivity, can improve supply and demand planning to optimize inventory levels and increase reliability rates for execution and delivery. In addition, can help simplify government and corporate compliance commitments by defining custom business rules and workflows based on risk scenarios

Microsoft Dynamics CRM is the customer relationship management software that helps sales, marketing, and customer care teams work as one to deliver personal experiences across every interaction Collaborative Knowledge Management (CKM) Microsoft SharePoint Server 2010 and 2013 Collaborative Knowledge Management (CKM) becomes an approach to enable organizational intelligence in the enterprise. Taxonomy is the key: Managed Metadata can drive navigation, discovery and search, relation, and reusability of content. Managed Metadata provides a common vocabulary for corporate language and can connect people to social networks. Microsoft has provided a state of the art API-based backend solution for knowledge management and search with SharePoint; the Layer2 Knowledge Management Suite for SharePoint is focused on term set life-cycle management, content classification, knowledge browsing, navigation and search-driven content discovery

9. Is the organization using any inter-organizational, global information systems? If so, describe them. Inter-Organization Replication tool, which was first released as part of Microsoft Exchange Server 5.5 Service Pack 3 (SP3), with an updated version for Microsoft Exchange 2003. The tool is also compatible with Exchange Server 2007 and with Microsoft Exchange Server 2010 Service Pack 1 (SP1). The Inter-Organization Replication tool is used to replicate free/busy information and public folder content between Exchange organizations. It enables the coordination of meetings, appointments, contacts, and public folder information between disjointed Exchange organizations Global Information system -ArcGIS ArcGIS Each product in Esris core product family, ArcGIS, leverages Microsofts technology platform. ArcGIS is a mapping and geographic platform for people who rely on accurate spatial information to make decisions. It facilitates collaboration and lets you easily author data, maps, globes, and models on the desktop and serve them out for use on a desktop, in a browser, or in the field, depending on the needs of your organization. ArcGIS software runs on the Microsoft Windows 10. Explain about the decision support systems (DSSs & ADSSs) and business intelligence system of the organization Microsoft uses three types of DSS 1. Access Decision system 2. VBA modeling DSS 3. Excel based simple DSS Microsoft Business Intelligence Microsoft SharePoint lets users share and collaborate on data from multiple systems within a single browser-based experience. Interactive graphics make data more meaningful at a glanceand easily shareable across all levels of the organization. Empower better decision-making with SharePoint Server. Microsoft SQL Server 2012 Business Intelligence delivers a comprehensive platform empowering organizations to build and deploy secure, scalable, and manageable BI solutions

11. How IT and business strategy alignment has been achieved? Business-IT alignment is a dynamic state in which a business organization is able to use information technology (IT) effectively to achieve business objectives - typically improved financial performance or marketplace competitiveness. IT is the core heart of operation of Microsoft Corporation. The whole business model of Microsoft is built on the software product development and services.

IT and Business are aligned by inherent Vision and mission of Microsoft Corporation. Mission- at Microsoft our mission and values are to help people and business throughout the world realize Their full potential Microsoft's vision statement is 'global diversity and inclusion is an integral and inherent part of our culture, fueling our business growth while allowing us to attract, develop, and retain this best talent, to be more innovative in the products and services we develop, in the way we solve problems, and in the way we serve the needs of an increasingly global and diverse customer and partner base Due to Proper Business IT alignment Microsoft is Business leader in software from past 25 years. 12. Who are the business partners and Technology partners of the organization? Business Partners Nokia- For smart phones windows operating system Dell For PC Windowss operating system Technology partners Google- In Azure Cloud computing Oracle- In SQL server database

13. Elaborate on green initiatives and CSR initiatives of the organization Greener IT @ Microsoft- Improving IT resource efficiency not only reduces the environmental impact of IT but can reduce both capital and operational expenses that would otherwise be wasted on powering and cooling servers that are heavily underutilized and leaving PCs and displays on when users are away. Recognizing that there are always opportunities to improve, the term Greener IT illustrates that improving IT resource efficiency is a journey rather than a destination. Below we have separated information about IT resource efficiency into five separate categories, Operating System, Applications, Management, IT Hardware, and Building. Microsofts Unified Communications (UC) streamlines communications and collaboration. By reducing the need for business travel and commuting, our UC solutions improve business outcomes, lower costs and enhance environmental sustainability. Last year alone, UC enabled us to save 17,000 metric tons of CO2 and reduced our travel costs $92 million

CSR activities Microsoft ranked #1 for Corporate Social Responsibility in Reputation Institutes 2012 CSR rankings Microsoft foundation &Bill and Melinda gates foundation The Bill & Melinda Gates Foundation's library initiatives support efforts in the United States and around the world to supply and sustain free public access to computers and the Internet. The foundation funds projects that evaluate local technology needs, purchase and upgrade equipment, train library staff, and help libraries build public support for sustained technology access and funding. Since 1997, Microsoft has donated software worth more than US$285 million to more than 23,000 libraries around the world as a part of these efforts. Microsoft donations are expected to reach an additional US$100 million internationally over the next two years as we continue to work in partnership with the foundation. By supporting public access computing, we help to ensure that those who do not have computers available to them at home, work, or school can still realize the benefits of technology.