Management Information System

PART A (Descriptive Type) = 22 PART B (Case Study) = 3 PART C (Short Question) = 40 PART C (Multiple Choice) = 80
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PART A Descriptive Type Question

Question 1: What is the purpose of organizations, how do they achieve it? What is a system; explain the types of systems by giving examples. What type of systems are used in the management and why? Question 2: Define MIS? What are the objectives and characteristics of MIS? Question 3: "The success of MIS function in any Organization will depend upon the relative position of the chief of the MIS Function in that Organisation" Comment. Question 4: Explain the difference between Data and Information. Why different information is required by three distinct levels of management. Question 5: Identify and list any three responsibilities of the CEO of a manufacturing organization. Also list three decisions, which she/he has to take as part of this responsibility. Question 6: Do you agree that understanding Information needs is the first step towards developing a workable MIS? What are the various types of Information Needs, explain with examples of each. Question 7: What is the vision process named after Davenport, how does it help the systems analysts in developing MIS, which can be, related the organizational objectives? Question 8: Explain the application of MIS by taking either materials management or production planning system in a manufacturing industry or service organization. Question 9: Write a detailed note on the planning and development of Management Information Systems. Question 10: Explain strategic MIS categories in detail. Give illustrations for each category. Question 11: Explain the different components of MIS. Question 12: Explain with relevant example the concept of business process. Also mention their elements.

Question 13: What do you understand by Management information systems? Question 14: Explain in detail the necessity and importance of Systems Design in MIS. Question 15: Explain various Organizational limits to Relational Decision Making in MIS. Question 16: Discuss with example the role of information system in modern competitive business environment. Also explain how it transforms organizations and management to address the end-user needs Question 17: Why do big companies still fail in their use of information technology? What should they be doing differently? Discuss in details with at least two real examples. Question 18: How does the use of Internet, intranets and extranets by companies today support their business process and activities? Discuss in detail with at least two real examples Question 19: What are some of the toughest management challenges in developing IT solutions to solve business problems and meet new business opportunities? Discuss in detail with at least one real example. Question 20: List the new technology developments in the areas of generic and networked computing and Web-based systems. Question 21: What are the roles of information policy and data administration in information management? Discuss in detail with one real example. Question 22: Why are computer systems so vulnerable? Describe the most common threats against contemporary information systems.

PART B Case Study 1

Mr. Somani, Director (sales) of the Mohini Departmental Store Chain in Delhi is a worried person. The worries revolve around the number of complaints he has been receiving from the Store Managers about non-availability of the store information. The Mohini Stores chain was started about 6 years back. The then management thought it fit to install a Sales Information System (SIS) also. The present system, therefore, was installed at the beginning of the chain and became operational a year later. The system is operated on batch-processing mode and it generates monthly and quarterly reports on several aspects of Sale.

The basic input document for the processing is the Sale Invoice. In fact the Store personnel enter the Sale Invoices of the day at the end of the day. The Store Manager is responsible to see that the input data is created and validated before the same is passed on to the Computer Department for further processing. Every Store was provided with a PC for this purpose, however, on persistent demands one more PC was provided to each Store. The Computer Department does the final processing at the Head Office, and then the Reports distributed to each Store. The system worked very well for about 3 years, however, for the last two years there have been several complaints from the Store Managers about the system. The Mohini started its operations with 3 stores. In the last six years, the number of Stores has increased to 8. The management has plans to open an additional Store every year during the next five years. During the last 3 years the sales of Mohini has increased by nearly 120%. Apart from the usual retail sales, almost all the Store in the chain cater to several bulk customers e.g. Government Department, Factories Canteens etc. Which make bulk purchases from the Stores on a regular basis. The individual Store Manager generally enter into the sale contracts for these on annual basis. These are credit sales and the individual Store Manager is responsible for collecting the outstanding. Question 1. The general conditions of the Chain now and in the immediate future. Question 2. What are the problems, the Chain is facing. List them in order of priority. Question 3. Suggest a solution to over come the problems as listed by you.

Case Study 2
Multibase Company Limited is a diversified business group with interests in fabric and yarn manufacturing, paper and pulp, and cement. Its eight manufacturing units are located across the country - one for fabric, two for yarn, two for paper and pulp, and three for cement. While the head of each unit has considerable operational autonomy, strategic decisions, considering these units, such as capacity expansion, procurement of new technology involving substantial investment, etc., are made at the headquarters, located in Delhi. The head quarters monitor the performance of every unit though weekly and monthly reports are which are prepared by CBIS installed at each unit.

Often considerable amount of time of the senior executives based at the headquarters is taken away in analyzing these reports and drawing inferences for planning and control. The result is that the senior executives have little time for strategic thinking which they feel is a must in the present competitive environment. The CEO of the company has thus proposed to develop suitable computer based systems which might be helpful in understanding the current status of various manufacturing units in terms of their overall performance, the type of environmental constraints that operate in the three business that exist for enhancing capacity in these business areas. Question a. What systems would you propose that would serve the company's needs? Question b. Considering that the company already has CBIS installed, will you contemplate complete overhaul of the systems or add functionalities of the existing systems? Justify your line of action. Question c. Justify the requirement of a Chief Information Officer (CIO) in the context of the given case.

Case Study 3
Information System in Restaurant A waiter takes an order at a table, and then enters it online via one of the six terminals located in the restaurant dining room. The order is routed to a printer in the appropriate preparation area: the colditemprinter if it is asalad, the hot-item printer if it is a hotsandwich or the bar printer if it is adrink. A customer's meal check-listing (bill) the items ordered and the respective prices are automatically generated. This ordering system eliminates the old three-carbon-copy guest check system as well as any problems caused by a waiter's handwriting. When the kitchen runs out of a food item, the cooks send out an 'out of stock' message, which will be displayed on the dining room terminals when waiters try to order that item. This gives the waiters faster feedback, enabling them to give better service to the customers. Other system features aid management in the planning and control of their restaurant business. The system provides up-to-the-minute information on the food items ordered and breaks out percentages showing sales of each item versus total sales. This helps management plan menus according to customers' tastes. The system also compares the weekly

sales totals versus food costs, allowing planning for tighter cost controls. In addition, whenever an order is voided, the reasons for the void are keyed in. This may help later in management decisions, especially if the voids consistently related to food or service. Acceptance of the system by the users is exceptionally high since the waiters and waitresses were involved in the selection and design process. All potential users were asked to give their impressions and ideas about the various systems available before one was chosen. Questions: a. In the light of the system, describe the decisions to be made in the area of strategic planning, managerial control and operational control? What information would you require to make such decisions? b. What would make the system a more complete MIS rather than just doing transaction processing? c. Explain the probable effects that making the system more formal would have on the customers and the management.

PART C Short Question Set 1

1. What is the purpose of organizations? 2. How is the purpose of any organization achieved? 3. How are goods and services are produced? 4. Identify and List any three responsibilities of production manager? 5. List three decisions, which the production manager has to take as part of this responsibility. 6. Suggest a suitable name for the Database for any one of the decisions identified as above. 7. List three elements of the above database.

8. What is the difference between Data and Information. 9. Why different information is required by three distinct levels of management? 10. List two typical characteristics of the information needs at the three levels? 11. What is meant by Information -overload? 12. What is System, explain the types of systems by giving examples. 13. What type of systems are used in the management and why? 14. How is the information needs are identified? Give three methods. 15. What is the Visioning Process named after Davenport? 16. List four important characteristics of any MIS. 17. List four types of Information System. 18. What is EIS? Mention two important characteristics of EIS. 19. What is DSS? Mention three important characteristics of DSS. 20. Amongst three essential components of a MIS, one is Database, what are the other two? 21. What is a document? 22. Give three reasons to use computer for MIS. 23. IS MIS s strategic tool or tactical. 24. What are the advantages of conceptual Systems over the Real Systems? 25. What is Management by expectation? 26. How the decision making process can be automated? 27. Is there an optimum time to decide if so how can one know it? 28. What are Data Flow Diagrams? 29. Why a long-term plan is essential for MIS design. 30. Mention two important steps in MIS implementation. 31. What is a deterministic system? 32. What is a feedback system? 33. Give two examples of transaction processing. 34. Distinguish between Conceptual and Real Systems. 35. What are the three important components of IT? 36. IT provides freedom from three constraints, what are these? 37. List the RULES of Managing Information that have changed due to IT.

38. What is the capacity, in terms of A4 pages, of a 3. 5" diskette? 39. What is Price for a customer and for a manufacturer? 40. Describe an organization as a system.

Multiple Choice Question Set 1

1. ___________ is an organized portfolio of formal systems for obtaining processing and delivering information in support of the business operations and management of an organization. a. MIS c. MRS b. DSS d. None of the above 2. _________are formal social units devoted to the attainment of specific goals. a. Management b. Organization c. Decision support system d. None of these 3. The cost of information can be_________ a. Costly b. Valuable c. Processing d. None of these 4. _______technology includes computers hardware, software, database management systems and data communication system. a. Information b. Computer c. Marketing d. All of the above 5. Mass production of computers started in________, when UNIVAC 1 was delivered. a. 1951 b. 1953 c. 1946 d. 1954 6._____________can occur at the individual, group, organizational or extra-organizational level. a. Planning b. Controlling c. Organizing d. Scheduling

7. ___________ ensuring that performance meets established standards that worker's activities occurs as planned and that the organization process. a. Controlling b. Planning c. Leading d. Organizing 8. ___________is the process of recording, classifying and summarizing the financial activities of an organization. a. Planning b. Managerial c. Accounting d. Diagnosis 9. Human and computers are in their ability to filter and save information. a. Similar b. Different c. Complementary d. None of these 10. EDI is an example of_____________ a. Decision making b. Boundary system c. Coordination d. Modeling 11. Telecommunications called_____________ a. Distributed database b. Distributed processing c. Central processing d. None of these means multiple computer interconnected into networks is

12. Newspaper, magazine, radio, television are example of_____________ a. Storing information b. Retrieving information c. Communication information d. Acquiring information 13. ___________is a feature provided for ensuring that the transaction is completed with regards to the business rules set by the management. a. Advocacy b. Authorization c. Signature d. Policy formulation 14. The architecture of the MIS plan provides: a. A way to handle the system or subsystem by way of simplification on, coupling and decoupling of subsystems. b. For preparing the schedule of the system in the overall information requirement c. An online information on the stocks markets and the accounts balance d. None of these

15. MRS stands for_____________ a. Management reporting system b. Management resource system c. Management retrieve system d. Management renewal system 16. Management, science, also known as________, is a field of applied mathematics. a. Operations research b. Management accounting c. Exchange commission d. System theory 17. EIS should offer the capability to ___________into the data. a. Drill down b. Drill up c. Drill diagonal d. All of the above 18. Michael hammer defines re-engineer as__________ and radical redesign of business process to achieve the performance such as cost, quality, service and speed. a. Business process b. The fundamental rethinking c. Organization restructuring d. None of the above 19. The business re-engineering requires a major change in the_____________ a. Machine b. Mindset c. Material d. Infrastructure 20. The components of DSSa. a. Data management sub systems b. Model management sub system c. Dialog management sub system d. All of the above 21. ____________systems help to analyze historical and current data either on demand or periodically. a. Data access system b. Data analysis system c. Fore cast-oriented data analysis system d. System based on accounting models 22. ____________managers who acts as project managers might be responsible for one or more unique protects and managers supervise teams of workers who must accomplish a specific goal. a. Middle, project b. Project, middle c. Top, middle d. Top, Project

23. _______refers to taking actions that direct and motivate employees to accomplish personal and organizational goals. ___________establishing a formal reporting structure and a system of accountability among workers. a. Organizing, leading b. Planning, controlling c. Leading, organizing d. None of these 24. Operations can encompass_____________ a. Only manufacturing b. Planning, controlling c. Services only d. Non profit Orgnization 25. Decision making is a __________ activity. a. Intuitive b. Cognitive c. Systematic d. Analytic 26. ___________refers to taking actions that direct and motivate employees to accomplish personal and organizational goals. ___________ establishing a formal reporting structure and a system of accountability among workers. a. Organizing, leading b. Planning, controlling c. Leading, organizing d. None of the above 27. A___________is the actual system that a manager works with during the decision process. a. Specific DSS b. DSS generators c. DSS tools d. a and c above 28. ________ processing, involves duplicating, sorting and filling data. __________processing with electronic scanners involves transforming and entering the data into an electronic form. a. Manual, electronic b. Electronic, manual c. Transforming d. None of the above 29. __________refers to the deployment, development, assessment, rewarding and management of individual organizational members and worker groups. _____________is the management of raw materials, partially completed goods service. a. Inventory control, HRM b. Human resource management, Inventory control c. Capacity planning, Human resource planning d. None of the above 30. The __________system deals with the planning and use of resources used in the business manufacturing capacity and_____________.

a. EMS, SMS b. CMS, CMS c. All of the above d. None of the above 31. The enterprise resource planning solution structure is built in three layers ____________, _______________& _____________ a. Function, network, database b. Presentation, database, application logic c. Technology, business and implementation d. None of these 32. a) A decision support system has a more customized orientation than a_____________ b) ____________is a collection of capabilities that support the decision making process of a individual or a small group of a individual or a small group of people. a. TPS, TPS b. DSS, TPS, c. CSF, DSS d. None of these 33. Match the following 1. Software 2. Hardware 3. Database 4. Data communication A. B. C. D. 1-a, 1-a, 1-b, 1-a, 2-b, 2-c, 2-c, 2-d, 3-d, 3-b, 3-d, 3-b, 4-c 4-d 4-a 4-c a. Provide the instructions, in the form of computer code for processing data electronically b. Offers a vehicle for storing and supporting the processing of large quantities of no scientific information c. Refers to the equipment used to in electronic information processing d. The communication of information across short and long distances

34. Match making 1. Financial accounting 2. Managerial accounting a. Deals with preparing information for users outside the organization b. Refers to the provision of financial information that managers within the organization need for their decision-making

a. 1-b, 2-a b. 1-a, 2-b 35. In a global market, a variety of strategies may be adopted in an organization including _____________ a. Multinational b. Global c. International or transnational corporation

d. All of the above 36. Match a. ERP b. DMS c. CMS d. AMS A a-1, b-3, B a-2, b-1, Enterprise resource planning systems Communication management system Document management system Attendance management system c-2, d-4 c-3, d-4

37. Ascertaining the information is classification could be a. Organizational b. Functional c. Knowledge and operational d. None of these 38. The __________ information as the information required by a number of personal, departments and divisions or the functions in the organization. The __________ information required by the functional head in conducting the administration and management of the function ___________ information required by the middle and top management __________ information shows the trend of the activity or a result against the time scale. a. Operational, functional, decision support, knowledge b. Functional, decision support, knowledge, operational c. Decision support, functional, knowledge, operational d. None of these 39. ____________ development of DSS relies on the creation of a prototype and its progressive refinement. a. Iterative b. Traditional c. Quick hit d. None of these 40. Different type of information needed for a changing environment. a. Acquiring Information b. Storing information c. Retrieving information d. all of the above e. none of the above

Multiple Choice Question Set 2

1. A computer-based information system consists of which of the following elements? A. Computers, keyboards, display monitors, hard disks, and printers B. People, procedures, data, programs, and computers C. Input, processing, storage, and output D. Planning, programming, organizing, and evaluating

2. Which of the following characteristics of a system reflects the fact that all systems are comprised of subsystems? A. Synergy B. Differentiation C. Regulation D. Hierarchy 3. The process by which workers develop their own applications, with or without the help of professional MIS staff, is called A. decentralized computing B. distributed computing C. end-user computing D. client/server computing 4. A database management system must include which of the following components? I. A data definition language II. A data manipulation language III. A data dictionary IV. A data redundancy protocol A. I only B. I and II only C.I, II, and III only D.I, II, III, and IV 5. Which of the following is NOT a benefit of electronic data interchange (EDI)? A. It reduces errors B. It reduces the volume of invoices or orders C. It reduces transaction processing costs D. It saves time 6. Which of the following terms is used to describe the transmission of data one character at a time? A. Synchronous B. Asynchronous C. Half-duplex

D. Full-duplex 7. Multiplexors and concentrators are used in telecommunication systems to do which of the following? A. Perform high-speed arithmetic operations B. Increase utilization of the communication lines C. Store and retrieve data D. Display data on the monitor 8. Which of the following systems development approaches involves a highly iterative process of building, using, evaluating, and refining? A. System development life cycle (SDLC) B. Top-down analysis (TDA) C. Prototyping D. Critical-path analysis 9. In MIS the concept of "outsourcing" can be best defined as which of the following? I. An option that some organizations use to control data processing costs II. A process of releasing an organization's computer operations to an external vendor III. A data support and retrieval system that organizations can access electronically A. I only B. I and II only C. II and III only D.I, II, and III 10. is an example of artificial intelligence. (Choose one only) a. ADSS b. Office automation c. The MIS d. An expert system 11 You would find an executive on the strategic-planning Level.? a. TRUE b. FALSE 12 The system life cycle consists of three phasesplanning, development, and use.? a. TRUE

b. FALSE 13 Any time a manager engages in end-user computing (EUC), there is no need for information specialists such as systems analysts and programmers. a. TRUE b. FALSE 14 Users of the MIS include a. managers b. persons and organizations in the firm's environment c. non-managers d. all of the above 15 The box that includes AIS, MIS, DSS, the virtual office, and knowledge-based systems is named (Choose one only) a. the supersystem b. the environment c. the computer-based information system (CBIS) d. information resources management (IRM) 16 Which one of these BEST describes the role of a manager? A. Attending meetings, attending corporate luncheons, disciplining staff, representing the company. B. Planning, organising, co-ordinating, making decisions, controlling. C. Maintaining a rigid position in the hierarchy to prevent customer complaints from coming to the attention of the Board. D. Supervising the work of junior staff. 17 Which one of these statements describes the role of a management information system? A. Software that makes decisions based on external and internal data. B. Software that provides information to enable a manager to make decisions based on internal data. C. Software that provides information to enable a manager to make decisions based on external data.

D. Software that provides information to enable a manager to make decisions based on internal and external data. 18 Which one of these statements describes a function that is NOT carried out by a mangement information system. A. Recording the sale of an item to a customer. B. Recording information about the products produced by a competitor. C. Calculating the financial implication for the company form a rise in the minimum wage. D. Modelling the impact on the business of a new piece of Government legislation. 19 Which one of these statements best describes a formal flow of information. A. An article written in a trade paper. B. A chance comment in a telephone conversation C. Data that are collected from a data collection agency. D. A conclusion drawn while thinking about a particular problem 20 A manager has to make an unstructured decision, which means that: A. the decision has a definite procedure to deal with the problem. B. the manager has to use judgement based on previous experience, insight and careful evaluation. C. the decision will result in no correct course of action. D. no decision can be made. 21 Which one of these features is desirable in a management information system? A. It takes up little space on the computer. B. It can make decisions for the manager C. The manager receives all the data that are stored by the company in as tables of numbers. D. It can be interrupted so that the manager can come back at a later stage 22 Why do computer projects in MIS need to be carefully managed? A. Computer professionals are rather disorganised people. B. Many specialist skills are needed, which have to be coordinated. C. MIS systems are powerful bits of software that make decisions. D. The hardware is complex to set up.

23 Which one of these statements describes the waterfall model of project management? A. Each stage is completed before the next stage is undertaken. B. The next stage is undertaken after completion of the previous stage, but it is possible to rework previous stages in the light of experience gained at later stages. C. A model is made of the system that allows the end user to have an input into the new system. D. It is a scornful description of a project that has failed. 24 A drawback of prototyping is: A. that the end user is involved in the project. B. the end user notices the missing functions, which can be an embarrassment to a computer professional. C. the software is more susceptible to viruses. D. that the project management can be sloppy. 25 How is information collected for the requirements analysis in a new IT project? A. A quick discussion with the managing director on the telephone. B. Detailed discussion with board members and other members of senior management. C. Interviewing all staff at all levels, sending out questionnaires, detailed examination of documentation and information flows, and observation of company practice. D. Discussion with the network manager and the IT techniciansAns 25 c 26 When a system is designed, it is put together with a modular design structure. This means that: A. system is constrcuted according to the prototype model. B. the software is made up of sub-units and put together to make a finished unit. C. the hardware is made up of sub-units that are put together, D. the implementation will be in phases. 27 Which one of the following statements would indicate that a new MIS was successfully implemented? A. Perfective maintenance has been carried out. B. The hardware has high specification C. The system processes data adequately.

D. There is a high degree of user satisfaction. 28 Governance of IT is shifting from being handled exclusively by IS executives to being a collaborative effort between IS business and their constituencies. A True B False 29 Governance of IT is a collaborative effort between IS, the business, and their constituencies. A True B False 30 System integration and infrastructure development is the___________. 31 ____________is characterized as the development and management of

relationships with external service providers. 32 The device that was hailed as a technological marvel in the 1950's was the: a. Mainframe b. PC c. Calculator d. Terminal e. Abacus 33 ______________was credited with the creation of the first handheld calculator. 34 __________and ______________ emerged as key players in the DBMS market. 35 Products in digital formats that can be delivered anywhere, at any time, at a low cost and no delivery cost are sold on_____________. 36 The emerging trend that has shifted focus from tangible items such as capital, equipment, and factories to intangibles such as ideas, intellectual capital, and knowledge is known as_________. 37 An MIS helps businesses achieve: a. its goals and objectives. b. parity. c. fairness. d. security. 38 The most important component of an information system is the______________. a. software.

b. hardware. c. data. d. people. 39 Which of the following is not a characteristic of good information? a. interchangeability b. relevance c. cost effectiveness d. timeliness 40 In order to be cost effective, information must be: a. timely. b. adaptable. c. be worth the cost of producing it. d. an input into another system.
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