Troubleshooting

This guide helps you to determine and solve problems encountered when installing Ndless v3.1.

I cant downgrade from OS 3.2.4 to OS 3.1

OS 3.1 is required for Ndless to work. Unfortunately OS 3.2.4 includes an anti-downgrade protection, and makes Ndless impossible to install(yet) on some newly bought calculators.

Student Software displays the error message the handheld is not responding
Dont worry, this message will always appear at the end of the installation. The popup on the calculator side should confirm the success of the installation. No more steps are required and you can start using native programs. Close and reopen Student Software if you want to be able to continue to use it. If the error message still appears, try to reboot the computer.

Student Software displays the error message The operating system file is corrupted or invalid. Please go to education.ti.com to get a new OS file.
You are probably trying to install Ndless on OS v3.2 or higher. Ndless is currently not compatible with these versions. You must install OS v3.1, get it from tiplanet.org.

The TI-Nspire reboots when transferringndless_installer3.1.o.xxx

Make sure:

OS v3.1.0.392 is installed on the calculator. You can check this in the Settings -> Status of the TI-Nspire. If not, upgrade the OSbefore installation. You are using the TI-Nspire Student Software, Teacher Software or TI-Nspire Computer Link Software v3.2 or higher to send the installer. Previous versions of Computer Link Software are not supported.

You are using the latest version of Ndless, i.e. the one with the greatest revision number You have copied ndless_resources.tns in a top-level directoryof the TI-Nspire called ndless (mind the case). The file must be transfered just under ndless, and not to a subdirectory.

ndless_installer-3.1.o.xxx

is rejected when transferred

Make sure you are using the TI-Nspire Student Software to send the filendless_installer-3.1.o.xxx. If you are getting the error Wrong handheld type for the OS being sent, check that you are using the good ndless_installer-3.1.o.xxx for you device type:

.tno: classic TI-Nspire .tnc: classic TI-Nspire CAS .tco: TI-Nspire CX/CX-M .tcc: TI-Nspire CX CAS/CX-M CAS .tmo: TI-Nspire CM-C .tmc: TI-Nspire CM-C CAS

The Student/Teacher Software displays during the installation the error experienced a problem while communicating with the handheld. a retry may be successful.
This error is expected. Make sure the installation confirmation is displayed on the device. Close the Student/Teacher Software and reopen it to be able to continue transfering files.

The TI-Nspire hangs at reboot time

If the TI-Nspire hangs at reboot time on this screen:

This can happen for example when a program not compatible with TINspire CX is run on a CX. To be able to boot again, you need to either:
1. Unplug and replug the battery. This can be quite difficult to do on TI-Nspire CX, see this thread for some advice. 2. On TI-Nspire CX, press the Reset button, and:
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Hold the the following keys at boot time: Esc+Menu+Minus This brings the diagnostics menu. Choose the option to run NAND tests. Exit the diags tool. The OS should now correctly boot .

The TI-Nspire falls into a reboot loop

1. Reboot the TI-Nspire, by unplugging the USB cable, then removing and putting back a battery on classic TI-Nspire or by pressing the reset button on TI-Nspire CX. 2. Enter the maintenance menu by turning it on while holding the following keys until half the progress bar:
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with the ClickPad keypad: Home+Enter+P then ON with the TouchPad keypad or the CX: Doc+Enter+EE then ON

3. If the maintenance menu displays the message Replace the battery and try again, see below The TI-Nspire CX falls into a reboot loop and ran out of battery. 4. Select 2 to uninstall the current OS. Reinstall it when asked to.

Next time make sure to never delete the file ndless_resources.tns as long as Ndless is installed. To uninstall Ndless, ndless_resources.tns should be opened first from the Documents screen, then deleted. If the device still fails to boot, try to unplug and replug the battery (see The TI-Nspire hangs at reboot time above for hints with the CX).

The TI-Nspire CX falls into a reboot loop and ran out of battery
You then cant open the maintenance menu as suggested above.

Press the Reset button, and:

Hold the the following keys at boot time: Esc+Menu+Minus This brings the diagnostics menu. Choose the option to run the battery tests.

Plug the TI-Nspire to a computer Wait for the battery to reach a level of 30% Exit the diags tool by pressing the Reset button at the back of the calculator (theres not exit option in the menus) Now try to open the maintenance menu and follow the procedure above (The TINspire CX falls into a reboot loop).

(Credits to TI-Planet.org for this procedure)

Running an executable from the documents screen displays Sorry. Could not open document xxx.tns
Ndless has not been correctly installed. Try to reinstall it.

http://mathscience.authpad.com/ti-nspire-cx-problem