Beruflich Dokumente
Kultur Dokumente
RESOLUTION NO 2011
214 R
A resolution authorizing the City Manager to execute a Statement of Work with SAP Public Services Inc
to provide services for the SAP ECC 6 0 Technical Upgrade and Unicode Conversion Implementation in
an amount not to exceed 456 00 and declaring an effective date 062
WHEREAS the SAP software that the City currently utilizes is nearing the end of its stated life cycle the City is upgrading
the software to version ECC 6 0
WHEREAS City Council approved funding for a technical upgrade to the SAP software system in the Fiscal Year 2011
2012 budget
The City Manager is authorized to execute the Statement of Work to Professional Services Schedule dated March 26 1999 between SAP Public Services Inc and City of Victoria for the SAP ECC 6 0 Technical Upgrade and Unicode Conversion Implementation in an amount not to exceed 456 00 which is attached hereto as Exhibit A and 062
incorporated herein with changes to form as are approved by the City Attorney
2
7 0 0
NAYS
ABSTENTIONS
ATTEST
IiET P
r City Secretary
THOMAS A GWOSDZ C
Atto
Distribution
Legal Department
Finance
Department
Copies
Sent
December 21 2011
Statement of Work
Project Name SAP ECC 6 0 Technical Upgrade and Unicode Conversion Implementation Project
This Statement of Work and the terms and conditions of the Agreement describes the Services to be provided to Licensee in
support of the Project at the rates listed in Exhibit 2 which is hereby incorporated herein by reference as authonzed by Licensee by signing this Statement of Work
1
Project Approach
Licensee requires SAP consulting Services for the duration of the Project The SAP Consultant s assigned to this Project will assist in the implementation of the SAP Software and assist Licensee in gaining a better understanding of the SAP Software
applications
Licensee is owner of the Project and is responsible for and controls the implementation scope costs resources and targeted solutions The scope of the Project is set forth in the attached Exhibit 1 which is incorporated herein by reference Exhibit 1 also includes certain Responsibilities and Assumptions and associated delivery dates that are the responsibility of Licensee In addition to the tasks specified in to Exhibit 1 hereto Licensee agrees to provide appropriate Project resources including but not limited to s Licensee
equipment access landscapes computer networks printers systems
pertinent information
workspace connectivity to access SAP networks and websites and appropriate and cooperative personnel including administrative support to facilitate the performance of the Services Licensee shall designate a Project Manager to work with the SAP Consultant s to facilitate the provision of the Services It is mutually understood that business requirements
resources and dates may change
The SAP Consultant s may assist in planning the Project selecting resources and quality checking the activities and progress
throughout project plan and execution
Licensee is responsible for revising the estimated Project plans and requesting changes to the requirements for SAP Services
SAP and Licensee will jointly prepare project plan and SAP will provide an upgrade project manager to assist Licensee
withdrawal is Tess than the Estimated Duration listed in Section 3 of this Statement of Work
2
The Project is estimated to start on January 2 2012 and has a projected completion date of May 31 2012 The Consultants will work on the Project during this time and provide support as specified by Licensee Licensee agrees to provide SAP at least fourteen 14 calendar days poor written notice of a request to withdraw the Services of any assigned Consultant when such
Assumptions and Responsibilities
a Licensee will provide a working environment and facilities adequate for SAP to perform its assigned duties This includes but is not limited to adequate conference rooms cubicle space and telephone access b SAP s Consultants will be given access to Licensees SAP environment Licensee shall provide secure dialin andor
direct access to Licensee s networks as necessary
SAP Consultants will be provided with full access to all of Licensee s s facilities necessary tor the Project including all necessary identification material badges cards etc subject to the terms and conditions of the Agreement This
includes full access to such buildings and systems during normal business hours After normal business hours on
weekends and on holidays access will be available as approved in advance by the Licensee Project Manager Limitation of SAP access during these times may reduce SAP s ability to maintain the proposed schedule
d During the Project Preparation Phase the SAP Consultants and Licensee s Project Manager will agree upon a project
work week Such work week will be defined in one of the following categories
Exhibit A
Additional Licensee responsibilities and Project assumptions are set forth in Exhibit 1 to this SOW Should Licensee fail to fulfill
those responsibilities and assumptions that are applicable to Licensee the estimated fees timeline and scope shall be subject
to change
3
SAP will support the Project by providing Consultant s to be located at designated U S Licensee facilities Licensee agrees and understands that the assigned SAP Consultant s will occasionally perform Services on the Project from a remote location
The Consultant type s currently assigned to Licensee to work on this Project are
Function
Labor Cateaorv K5
K5
Rate
AdjustmenttABAP Consultant
Basis
268 1 Hr 268
Total
312 49 5120 064
January
2 2012
448
480
Functional
Hr 317
K5
Hr 268
280
The estimated consulting fees for the Project are 5456 062 inclusive of expenses This estimate is for Licensee s budgetary and SAP s resource scheduling purposes This estimate is based on the following Information provided by
and scope may be subject to change
provided by Licensee be inaccurate or should SAP gain additional information dunng the Project the estimated fees timeline
Licensee to SAP and SAP s understanding of the project scope based on Licensee information Should the information
The prices herein are based upon a 40riour work week for core Project team members including those from Licensee However a Project of tits nature may have peak periods where the Project team will be expected to work outside normal business hours Fulltime Licensee core Project team members will not have responsibility for work outside the scope of the Project Other
Licensee projects that are currently underway or may start during this Project will not utilize the resources facilities or technical infrastructure required for this Project Licensee will continue to be responsible for the existing system without having a negative
impact on the Project
4
Compensation of SAP
The Services provided by SAP will be invoiced monthly on a time and expense basis The invoice wit include a summary of the hours charged by Consultant and all applicable expenses SAP may issue separate invoices for time and related expenses All payments for undisputed amounts are due 30 days from date of SAP s invoice Any undisputed fees not paid when due may accrue interest at the rate of 18 per annum but not to exceed the maximum amount as allowed by law
Any invoice discrepancies and or disputes will be documented by Licensee and forwarded to SAP within 14 days of the receipt
of the invoice
SAP will mail invoices monthly to the following licensee billing address
City of Victoria Attn Andrew Jacob Assistant Finance Director
P O Box 1758
Victoria TX 77902
Notwithstanding anything to the contrary Licensee acknowledges and agrees that 1 it must provide SAP a valid purchase
order for the Services contemplated under this SOW and SAP shall have no obligation to commence any Services hereunder until it receives such purchase order 2 such purchase order shall be governed by the terms of the Agreement and 3 should
SAP in its sole discretion elect to commence Services hereunder in advance of its receipt of a purchase order the same shall
not operate as a waiver of any of SAP s rights Including without limitation SAP s right to stop its performance of the Services
at any time dunng the period where the purchase order remains outstanding
SAP contact for invoice questions Glen Krapf aien cam 404 5129687 krapfa@saD
Licensee contact for payment questions Andrew Jacob AJacobavictoriatx orq 361 4853098
5
Non SolicitationNoHire
Neither party shall solicit or hire in any capacity whatsoever any of the other party s employees involved in this SOW during
2
Exhibit A
the term of this SOW and for a period of six 6 months from the termination hereof without the express written consent of the
other party
6 Chancres
Any change to this Statement of Work shall be subject to mutual written agreement of the parties and shall be made in
accordance with Exhibit 3 hereto Change Order which Is hereby incorporated by reference SAP shall not commence work on any such change unless and until the change has been agreed to in writing by both parties
IN WITNESS WHEREOF the parties have so agreed as of the date written above
Accepted By
SAP Public Services Inc
Accepted by
SAP
By
Print name
Title Date
By
Print name Title Date
Exhibit 1
Exhibit 2
Project Definition
Rate Schedule
Exhibit 3
Exhibit A
This Exhibit 1 to the Statement of Work SOW addresses the Implementation Consulting Services required of the Project it is
agreed upon resources fulfill applicable assumptions and to perform the Licensee Responsibilities set forth herein or the result
mutually understood that business requirements resources and dates may change subject to the applicable terms of this Statement of Work and that any such material change requested by Licensee or as a result of Licensee inability to provide
Exhibit 3
of Licensee errors or omissions may result in a Change Order in accordance with the Change Order Procedure as defined in Licensee is responsible for overall Project ownership and is responsible for requesting changes to the requirements for Services The SAP Project Manager may assist in planning the Project and quality checking the activities and progress It is
understood by SAP and the Licensee that any material changes to scope that are requested will be addressed through a
formal change order process Material changes are those which specifically wit Impact budget scope timeline or resources
0 1
Data and Integration Scope describes the specific data items structures relationships and business rules for
converting and interfacing data with external systems
Customization Scope describes the customizations to the base product functionality The project is estimated at 23 4 weeks in duration with an estimated start date of January 2 2012 Below is a high
level duration by phase and estimated date
Production
Project Preparation
Upgrade Blueprint
Realization
Preparation
for Cutover
Cutover
Support
Ott 4
Meng
2W
SAW
01 02 03 04 011 06 07 OS 08 10 11 12 13 14 13 16 17 18 10 20 21 22 23 244
r
Estimated Duration
lsOortf
Estimated
Start Date
Phases
Project Preparation
Realization
Final
02 1 2012
06 2 2012
23 4 2012 07 5 2072
20 4 2012 04 5 2012
08 6 2012
Preparation
Go Live and
Support
nW
ospwr
n y F
lh
a r
Exhibit A
The following scope definitions define the areas that are in scope for the Project
scope are assumed to be out of scope for the Project
1
Project
Nature of
Engagement
2 1
In Scope
Technical Upgrade Unicode Conversion and Database Migration of SAP R 34 7 non Unicode Oracle systems to
SAP ERP 6 0 with Enhancement Package 5 EHP5 SQL Server 2008 Unicode
O
o O O
SBX
D01 Q01 P01
PI
The following Plug insAdd ons which are installed in the current system will be considered during the upgrade
o O
0017
0000
STA P1
o o
ST PI
PI
0000 0011
BASIS
Modification Adjustment Unicode Engagement and Unit Testing of the objects listed in Appendix
Adjustment of
Modification
Syntax check is done on inscope objects and commercially reasonable efforts will be made to fix those
errors caused by Technical Upgrade and Unicode Conversion Technical support during testing Post Go live support
SAP will assist with the modification adjustment and unit testing of custom objects and user exits The current staffing levels for SAP are based on the estimated 1 062 custom objects and 18 modified SAP objects identified during the SAP Upgrade Assessment Additional new objects could result in the creation of a Change Order Request The ABAP modifications will be executed for these objects mentioned in either the UPS or the R3D
system only This Project includes adjustments in only one of these two systems If it is required to make adjustments on more than one system such adjustment will require additional effort and will have to be handled
via a Change Order Request
181
40
TRAN
18
1 10
Function
Groups
Function Modules
ASAP
Programs PROD
ti
Customer Forms
3 40
2 5
1 Batch
I BAD
BAPI
Programs
BOG
0
0
n
7
12
8 19 0
Assist with changes to customizations that are affected by redesignediobsolete SAP transactions Technical support during testing includes Basis and ABAP support for the upgrade related issues only Post Golive support 5 6 weeks of support as requested by Licensee to assist with fixing existing issues related to the upgrade Post Golive support does not include any new enhancements Post Go Live Support Includes one 1 week of Post Go Live Support and four 4 weeks of HyperCare Support Onsite support for Basis and
Development
SAP may reassign or replace resources based on Project needs and resource availability as reasonably
Exhibit A
determined by SAP
SAP will use commercially reasonable efforts to adhere to Licensee s project management methodology and deliverables in conjunction with SAP s ASAP methodology and PMO Standards SAP will leverage the Upgrade Roadmap contained within Solution Manager as a reference for upgrade project activities Solution Manager will be utilized during the upgrade project as a document repository or project management tool e g for scope
management issue tracking etc The SAP Project Manager in conjunction with Licensee s Project Manager will confirm that additional deliverables or tasks that are identified through the ASAP Upgrade Roadmap within
Solution Manager are incorporated into the upgrade project plan
SAP will assist Licensee in identifying potential data clean up opportunities that could enhance the downtime process if required As requested by Licensee SAP will remove unnecessary IDOCs or other log type objects
prior to the upgrade commencement Licensee will need to provide validation on those objects that will be
removed
Licensee will determine training courses required Licensee will utilize the Train the Trainer approach for the final end user training activity This training will be conducted by Licensee Licensee will be responsible for developing
the training material
A cutover contingency plan will be developed during the Project This will be a joint effort between SAP and
Licensee
Unicode conversion and migration has been included in the code remediation work effort for the Project It is assumed that the Unicode conversion exportiimport is being performed using standard SAP installation procedures Parallel exportlimport will be performed using migration monitor in the case of two server approach Licensee will provide the necessary IT functional resources as required during the upgrade to assist with user acceptance testing
Licensee will provide a full time equivalent Project Manager for the duration of the Project Licensee will provide
the necessary IT functional analysts as required to assist in testing and data validation
User acceptance testing will be executed by the Licensee s business user community and must be completed
within the timeframe that will be developed in the WBS
A Project Charter which will Include both a communication and escalation plan will be developed by both Project
teams
Any new developments that are occurring in parallel with the Project will not be considered as part of the Project and will need to be retrofitted after the Project is completed To the extent SAP provides these services such services shall be performed in accord with a mutually acceptable change order or separate Statement of Work at
s thencurrent rates In effect for such services SAP
Performance optimization or tuning is not included in the scope of this Project It is understood by Licensee that system performance could be impacted due to the upgrade and that additional work effort may be required and a Change Order Request will be required
The Project is limited to the upgrade of SAP R3 4 7 to ECC 6 0 All other non SAP systems are not included In the work effort unless explicitly mentioned in the Project Scope A change order will be required for any additional
systems
Any Screen or Transaction variants that are not carried forward by the upgrade will need to be recreated manually
All idle time for SAP resources due to Licensee delays including but not limited to pre requisites not being met
unavailability of connectivity CD s hardware software etc test schedule delays and the like may result in a
Change Order Request
2 Organizational Scope Organizations within Licensee impacted by this implementation are IT and business user 1 groups The detailed Licensee and SAP resource requirements are included in Section 6 0
3 Licensee Responsibilities 2 1
Ensure a consistent stable and fast SAP Remote connection Service connection
Provide remote connectivity with necessary user rights to the Source and the Target Operating systems Provide the software required for carrying out the upgrade activity Provide the Target operating system
Provide necessary infrastructure and support to SAP Consultants to carry out the activities as agreed Coordinate with hardware database and operating system vendors and service providers to perform various
steps required to manage the infrastructure application of patches to the operating system system breakdowns
related to hardware operating system etc
Inform the SAP team as and when it intends to change modify and upgrade the hardware operating system application software both from SAP as well as nonSAP systems in the system landscape
Responsible for management of the data center including power management with uninterrupted power supply
UPS physical and logical safety measures and environmentally conditioned facilities Set up manage and maintain the voice and data communication infrastructure between Licensee and SAP remote offices if required
Maintain adequate backups and in case of any issueerror during either the Database DES or the actual system upgrade SAP will depend on Licensee s backup strategy and the prompt execution of the restore by Licensee SAP will not be responsible for any issues arising out of Licensee s backup
Exhibit A
s Development and Quality Assurance systems will be upgraded to ECC 6 Licensee 0 during the various phases
of the Project This will require that Licensee continue the process of dual maintenance for the duration of the
Project whereby all R 3 4 7 based changes must be manually introduced into the upgraded landscape by
Licensee so as to be included in the scope of the upgrade testing
maintenance process is critical for the success of the Project
4 Location Scope The Project work will be accomplished at the Licensees facilities in City of Victoria Texas Remote 2 1
assistance may be requried from an SAP office during the Project
6 Data and Integration Scope The upgrade migration process will convert current existing data structures from the 2 1
Source to the Target version
7 Customization Scope The following pre existing customizations will be migrated or retired as follows 2 1
Convert current transaction codes that are obsolete or redesigned to the new transaction codes
3 1
Out of Scope Any tasks and activities not included in the above Scope sections are considered out of scope for the
Project
0 2
additional assumptions made by SAP for the Project Any variations in these assumptions may impact cost and the
schedule of the Project and would require a Change Order Request
21
In addition to assumptions set out elsewhere in the SOW the following are
General Assumptions
Change Management
SAP and Licensee will develop a joint change management process that will include not only Project Communication plans but also the Development Change Management process
3 2
Testing
All testing will be manual and performed by Licensee Licensee will utilize detailed test steps to support the manual testing This will be conducted by the Licensee s iT functional anatysis
All test cases are available from Licensee and assumed to be correct with respect to business flow and test data
This is assumed to be 100 completed by Licensee based on the upgrade assessment report Any changes to
this percentage could result in a Change Order Request
4 2
Test Management
Test Management will be the responsibility of the Licensee Project team Licensee will provide a tool to support requirement traceability The work effort and responsibility for updating the tool will be performed by Licensees resources
5 2 Test Execution
There will be two cycles of integration testing that will be conducted This will consist of an IT integration test and
a User Acceptance Test UAT This has been set at four 4 weeks for both cycles
The IT integration testing will be conducted by Licensee s IT functional analysts over a two week period as part of
the Realization phase of the upgrade project
s Business users will be responsible for this testing during the User Acceptance Testing cycle Licensee
6 2
SAP will utilize the Upgrade Migration Strategy in performing the Services under this SOW This strategy is a
combined Upgrade and Unicode Conversion of the current SAP R13 4 7 non Unicode systems to SAP ERP 6 0 EHP 5 Unicode as well as the performance of a Database Migration from Oracle to SQL Server 2008 The following Work Packages will be included in the scope of the Project
1
2
3
Upgrade Unicode Conversion and Database Migration planning technical planning as part of overall
SBX
Adjust and Unicode enable Custom objects to function in the upgraded SAP ERP 6 0 Unicode system
Combined Upgrade Unicode Conversion and Database Migration D01 SAP R 34 7 Development System Combined Upgrade Unicode Conversion and Database Migration Q01 SAP Rf3 4 7 Quality System
7
Exhibit A
The estimated downtime for the database migration should be less than one day per system but is dependent
upon unknown factors which will be determined during the sandbox proofofconcept test The R 3 upgrade is currently averaging downtimes of 710 hours for the technical portion SAPup of the process this does not include post upgrade activities such as transports data validation backups etc based upon usage of the performing the process numerous times in the sandbox environment but due to the size of Licensee s database
500GB SAP estimates that the process should be accomplished within the given downtime window SAP systems are upgraded to SAP Web Application Server 6 10 and higher with the new System Switch Upgrade
Downtime Minimized methodology It is not possible to estimate the downtime for the Unicode Conversion without
procedure This procedure installs an instance of the target release the shadow system in parallel with the
operation
current source release system in the same database The parallel system contains the software of the target release and is used to perform actions on the target release while the source release is still in production
Operating two instances in parallel places increased demands on free space in the file system in the database resources
and according to the upgrade strategy
on
the
system
production system might need to be adjusted to enable Licensee to operate the production and the shadow systems in parallel No precise guidelines can be given for the duration of an upgrade The duration of the individual actions depends on the individual system the number of modifications and the number of included
Support Packages and add ons
In the production database the tables of the target release that contain both the descriptions of the ABAP Dictionary and the ABAP programs are Imported as shadow tables under an alternative name The shadow system enables Licensee to access these tables If Licensee chooses upgrade strategy downtime minimized Licensee can perform upgrade actions before downtime starts which previously had to be performed during
downtime
Original System
on
Source Release
Application
Data
Shadow
Data
Sys
Target
Release
Target Release
PRA
Installation
Target
Release
System
7 2
Technical Upgrade and Unicode Conversion Prerequisites Licensee shall ensure that the following prerequisites
are met in order for the Services under this SOW to be performed
SAP Software included in the scope of the Project
Licensee shall have licensed from SAP under the Software License Agreement between Licensee and SAP all
To perform the test upgrade the hardware to perform the test upgrade should have approximately the similar
configuration of Licensee s Production system
to the upgrade
A Solution Manager system of release 7 0 with the latest Support Package release is installed by Licensee prior
Prior to confirmation of the Project appropriate SAP Upgrade CDs are to be made available by Licensee
For CPU main memory and swap space requirements Licensee will refer to the appropriate upgrade manual
Database space requirements are available in the appropriate upgrade manual Detailed Functional and technical specifications of Licensee custom objects are made available to the Project
team
Licensee will provide for a stable and fast connectivity suitable hardware operating system a test sandbox
system and all layered software products to enable installationupgrade migration of SAP s suite of software as
per the mutually agreed schedules Any SAP certified third party software and interfaces found to be required for
8
Exhibit A
the Project shall be provided by Licensee Licensee will provide the target Operating System
Licensee will provide the necessary infrastructure and support the assigned SAP Consultants to carry out the
activities as agreed
O
Licensee will coordinate with hardware database and Operating System vendors and service providers to
related to hardware Operating System etc
perform various steps required to manage the infrastructure application of Operating System system breakdowns
Licensee will inform the SAP Project team as and when it intends to change modify and upgrade the hardware Operating System application software both from SAP as well as nonSAP systems in the system landscape Licensee is responsible for management of the data center including power management with uninterrupted
power supply UPS physical and logical safety measures and environmentally conditioned facilities Licensee will maintain adequate backups and in case of any issueerror during either the database or the actual
system upgrade SAP will depend upon Licensee s backup strategy and the prompt execution of the restore by Licensee SAP will not be responsible for any issues arising out of Licensee s backup problems
Any additional support requirements will be addressed through the Change Management process and may incur
an additional fee
The Security Roles and Authorizations conversions are planned and SAP will provide support for this activity
decides to implement
profile are considered out of scope for this project and will require a Change Order to this SOW if Licensee Development Consultant effort includes SAP system kernel and release upgrades SPDDSPAU and Technical
s objects adjustments Licensee
O
However for additional objects and SAP functionality in ECC 6 0 that require new authorizations and security
The effort estimation includes the effort spent on a test upgrade of the sandbox system 1 It is assumed that the Unicode Conversion export import is being performed using the SAP standard procedure
Parallel export import will be performed using the migration monitor in case of twoserver approach The modification adjustments objects listing verification and reestimation will be conducted after the upgrade of
s Development system and is expected to change the overall effort for this Project which may invoke Licensee
the Change Management process
One GoLive Functional Upgrade check will be scheduled by Licensee GoLive Check is part of Licensee s
Enterprise Support
0 3 1 3
SAP RollsSkills and Resources SAP will provide the following Roles and Resources
Position
Responsibilities Support Licensee with Project planning resource management infrastructure set up testing execution and post go live support
Unicode Conversion
Skills
Basis expert
ABAP
Developers
QC QA
Delivery
team
change for ERP 6 0 Upgrade planning and execution Facilitate overall quality of the upgrade security Project
QC QA
related to code
remedlatian
2 3
Licensee RolesSkills and Resources Licensee will provide the following Roles and Resources
Position
Responsibilities
Hardware readiness OS DB Patch
Skills
Basis
Support
Knowledge
syntax
Exhibit A
Position
Responsibilities
Skills
Project Manager
Project
PMO experience
IT Functional
Analysts
role creation and provide guidance Assist with Unit and integration testing
Knowledge of Licensee s
Business Processes and current SAP transactions utilization
Business Users
knowledge Integration
Provide Licensee business process and requirements Assist with and User Acceptance Testing
Project Governance The purpose of Project governance Is to establish a Project structure that enables individuals at various levels of Licensee s organization and SAP to work together to facilitate Project success As shown below SAP will align with Licensee at three distinct levels to set Project direction manage risk work to resolve issues and focus on meeting Licensee s Project objectives at both strategic and tactical levels This three tiered framework for Project
governance aligns individuals at the Executive Sponsorship Steering Committee and Program Management levels
10
Exhibit A
Customet
xe 11 tvc vita E
rui C c nrnRtC s
StelidTg
nt Corl
r t taot2 3gr hR bf3
taaic tt t a sles r
11
Exhibit A
LRESOLUTI 2011 SAP Statement of Work SOW for Software Upgrade doc
Executive Sponsorship Executives provide guidance a high level strategic perspective addressing how the Project
will Impact the overall objectives of Licensee s business
Steering Committee Consisting of senior leadership of both Licensee and SAP this committee has a global cross
functional Locus and
also includes
representation
from
Program Management
Committee Include
Defining and approving the Project Strategy Monitoring the Project budget
Conducting milestone reviews
The Upgrade Program Management Team focuses on the operational aspects of the Project This level consists of Project Managers and Project Team Leads for managing Program project and resources maintaining a strong
relationship with the Steering Committee and enabling crossteam integration
12
Exhibit A
Exhibit 2 To
Rates
K4 K5 K6 K7 K8
K4
K5
K6 317 460
K7
K8
400 600 135
135
221
325
200 135
240
135
268 390
135
352
520
135
135
135
Mileage
1 Hourly rates are applied to consulting services provided Monday through Friday 6 00 a m 8 00 p m Eastem Standard Time excluding holidays as observed by SAP For work at Licensee s premises a minimum charge amounting to four 4
hours for the given Consultant is billable
3 OnCall service is a pre arranged service by which Licensee places a request to have a Consultant accessible for a
specified time period During the period for which a Consultant is accessible On Call Rates will be charged if a Consultant must actually perform services during the OnCall period the services will be billed at the appropriate Hourly
Rate or OffHours Hourly telecommunications link
Rate
instead
of the
On Call
rate
4 Remote services can be requested via SAP s toll free number and are provided via a telecommunications link during
business hours forth above
00 a 6 m
5 Accommodations meals and use of public transportation will be charged according to actual expenditure Travel costs are calculated from the Consultants principal work location Use of personal transportation will be invoiced at the actual mileage using the then current iRS mileage rate No expense receipts will be provided However Licensee will be
provided an itemization of expenses by Consultant
6 If services for work at Licensee s premises are pre arranged and Licensee cancels with less than two 2 business days
notice Licensee will be billed for eight 8 hours at the applicable K Rate
13
Exhibit A
SAP reserves the right to change the above KRates upon 30 days notice Changed rates shall not apply retroactively
and not apply to the scope of this Statement of Work for services provided thru June 30 2012
14
Exhibit A
Exhibit 3 To
Any change to this Statement of Work must be agreed to in writing by both parties The following procedure whether requested by Licensee or SAP will be used to control all changes All Requests For Change RFC to the Statement of Work must be made in writing and shall be submitted by the appropriate Project Manager Each request should contain the following
information
The requested change The impact if any on the existing work product Estimated impact if any on project schedule and Estimated change if any in consulting fees
The Project Manager shall review and accept or reject the RFC It rejected the RFC shall be returned to the submitting party with written reasons for rejection and as appropriate any alternatives
All approved RFC s will be incorporated into the Change Order to this Statement of Work SAP will not perform any Services
outside of the Statement of Work until the RFC has been signed 1 Describe the requested change
Define additional work product required as a result of the requested change if any
4
5
Define the impact if any to the existing Project schedule Provide an updated Project schedule if appropriate
Provide
an
updated
work
product
and
payment
schedule
if
appropriate
Accepted By
SAP Public Services Inc
Accepted By
City of Victoria Licensee
SAP
By
Print name
Title
By
Print name Title
Date
Date
15
Exhibit A