Jamar James

3444 Plumeria Place Costa Mesa, CA 92626 E-mail: Jamarjames@gmail.com Pho e: !"4-3#$-!443 %cell&

Objective:
To obtain the Digital Deployment CRM Web Analyst position that will utilize an experienced Sr. usiness Analyst ! "ro#ect Manager with an emphasis on supporting online mar$eting and sales technologies o%er the web.

Professional Summary and Achievements:

&%er '( years o) &nline Technology experience )ocusing on Web Systems and De%elopment *mplementation. * am a Sr. Web Analyst with strong analytical s$ills identi)ying re+uirements, implementing online mar$eting methodologies with an emphasis on best "ro#ect Management practices. My resume pro%ides insight into my past experiences and highlights my technical $nowledge regarding my &nline Technical comprehension. *n summary, * am a %ery Technical and -xperienced Sr. usiness Analyst, &nline Mar$eting Consultant, with o%erall "ro#ect Management experience.
Most 'ele(a t Positio

)igital *e+ )e,lo-me t A al-st. Ma ager Allerga , / c Ja 20"3 - Prese t /r(i e, CA Analyze, documented, de)ined and recommended new CRM Web Systems, most notably Site.inity, Mar$eto, Sales)orce Radian / and Appature 0exus. Responsible )or implementing 1tilization Strategies and managing Contract Cost o) 2 rd "arty %endors. De%eloped and contributed to new S&W3s and presented "ost *mplementation Reports regarding pro#ect success, and!or lessons learned. Managed De%elopment Resources, "ro#ect management cost through Team .oundation Ser%er, Sharepoint and Clarity ""M 4"ro#ect and "ort)olio Management5. Setup Automated Mar$eting Campaigns through Sil%erpop and Appature deployment tool. Web Ser%ices Administrator o) &mniture, Webtrends, Sil%erpop, Mar$eto, and Apparture. "ro%ided Design Support )or -mail Campaigns, Sur%ey3s, SMS last and Mobile App De%elopment. Responsible )or Architecture Re%iew and Security Screening )or Mobile App De%elopment. 1AT Sign &)) and Acceptance o) Mobile App Deployments to Mobile *ron. Responsible )or uploading and deploying apps to the Apple Store and &pen Droid Mar$etplace. 1r. *e+ A al-st . 2 li e C'M Allerga , / c Ju 20"" - Ja 20"3 /r(i e, CA CRM Analyst responsible )or management o) Sil%erpop email mar$eting to o%er 6 million registered users Analyst rand Manager responsible )or integrating Sil%erpop and Sales)orce customization pro#ects. &racle and S78 Ser%er Analyst responsible )or managing data integrity and customer pro)ile security. Responsible )or web C*D, 1R8 "ersonalization, and 9"* 9ey "er)ormance *ndicators to measure the success o) new mar$eting initiati%es. T.S &perator o) Team .oundation Ser%er to manage new web initiati%es and 7uality Assurance tas$. Closely cooperates with mar$eting brand managers to recommend technology to accomplish sales goals. 1tilized test harness3s to %alidate web ser%ices, api calls, and xml mapping )iles. Administrator )or &mniture, :oogle Analytics, Sil%erpop and Sales)orce user and reporting tools. Allergans Website Supported; &%er <= websites supported, notable websites, brilliantdistinctionsprogram.com, latisse.com, botox.com, lapband.com, %i%ite.com, #u%ederm.com, natrelle.com, allerganaccess.com, bdconsumerloyalty.com and more. *e+ Program Ma ager . 1r. A al-st 3est3u- - Co4+oom.com Ja /r(i e, CA Created Webtrends custom reports to analyze A to landing page statistics. 20"0 - Ju e 20""

"age " o) 4

"rimary goal was to implement ecommerce modi)ications, build solid web )oundation, and determine web changes based on maximum con%ersion rate and most bene)icial customer experience enhancements. Analyzed business!technical re+uirements speci)ic to est uy "RC system and de%eloped )ull set o) test documentation including Test "lan, -nd>To>-nd tests, test cases, test suites, test matrices, acceptance chec$ lists, etc. *nitiated new website changes based on Webtrend statistics regarding li%e chat, email blast and entry points related to organic search results. "ro#ect manager experienced implementing pro#ects )rom start to )inish in both Water)all and Agile Scrum De%elopment -n%ironments. Created all wire )ame documentation using %iso and axure. -xperienced with online technologies that utilize, web ser%ice calls, 2rd party A"* calls, data transmission utilizing ?M8 )iles, and SAAS tools. @alidated and managed changes to web trend tagging and was responsible )or change management o) analytic tagging. *e+site5s 1u,,orte6. http;!!techli+uidators.com! http;!!dealtree.com! http;!!www.cowboom.com!index.c)m http;!!ez.eztradein.com!eztradein! http;!!bestbuy.dtdeals.com!auction!index.c)m http;!!www.bestbuytradein.com

1r. 2 li e 3usi ess A al-st %Co tractor& 3lac7 8 )ec7er Aug 2009 - Ja 20"0 9a7e :orest, CA Responsible )or all website analytics, page ran$ optimization and exit page analysis, responsible )or reducing %isitor bounce ran$ and o%erall web tra))ic. Managed changes to CMS, CRM and Stellant Microso)t Applications. 4Site)inity, WebSuite, and Sales)orce5 Responsible )or de)ining statement o) wor$, business re+uirement gatherings )or website redesign. Created CAR 4Capital Ac+uisition Re+uest5 )or proposed website redesign changes. Collaborated with product management teams to de%elop website process plans and data mapping documents. 1tilized S78 D Scripts to extract rele%ant point o) sales data to compare with website tra))ic. Managed and updated Content Management System )or web page optimization. "er)ormed con)idential website sales and pricing AA testing to determine %isitor triggers )or con%ersion to purchase. *mplemented :oogle analytics and website trend tagging on all website paging. "er)ormed cross )unctional re+uirement gatherings between online mar$eting and consumer ser%ice groups. 1tilized custom applications to %alidate the transmission o) ?M8 data containing product speci)ications based on user re+uest. Responsible )or managing and change management )or :oogle analytics, Webtrends and &mniture analytics across %arious lac$ A Dec$er brands. *nitiated meetings to discuss and report on web tra))ic results in regards to entry, exit pages, location trac$ing in regards to where our media spots were being ran and our customer con%ersion rate. Websites Supported; http;!!www.p)ister)aucets.com http;!!international.p)ister)aucets.com!home.aspx http;!!www.$wi$set.com! http;!!www.$wi$set.com!Trade>"ro)essionals!&%er%iew.aspx

Professional Experience:
Project Ma ager . 3.A. 1u,,ort E;,ect Me6ia . /trac73i<.com Mar 2006 = Aug 2009 Phoe i;, A> Managed the creation and de%elopment o) o%er 2== Web B.= Websites created %ia Ca%a, Coomla, .0et Wordpress and DTM8. Responsible )or gathering all business re+uirements )rom client and translating re+uirements into business speci)ications. Collaborated with end users to de)ine test scripts, user acceptance testing and )inal signo)). -%aluated and per)ormed )unctionality testing on current websites and company so)tware. Managed internet mar$eting campaigns, lead generation, call trac$ing, and organic search engine optimization using white hat methods. Responsible )or all online mar$eting, S-&, S-M, website analytics )or o%er 2== clients.

"age 2 o) 4

*e+site5s1u,,orte6: http;!!sell+uic$)orcash.com http;!!www.arrowheadhonda.com! http;!!www.gatewayche%.com

1r. ?A.3usi ess A al-st 3a 7 o@ America . Ae7 1-stems Aug 2004 = :e+ 2006 Phoe i;, A> Dired as a systems analyst consultant to wor$ on TESE credit card con%ersions. Responsible )or coding, testing, and recommending changes based on business speci)ications. "er)ormed 1AT and Stress testing in a pre>production en%ironment, post production. "articipated in )ull li)e cycle de%elopment right )rom the re+uirement gathering to production. Critical member o) the M 0A to o)A Credit Card "rocess *ntegration. 1tilized testing tools li$e .itnese, Sil$, WinRunner and other automation tools. 1-stems A al-st Paci@ic 9i@e Baria+le A uities A,r 2000 = Ju 2004 Ce4 Port 3each, CA Responsible )or program design, coding, unit testing, and documentation o) internal applications. ->Commerce support included @ de%elopment, coding, testing, and web application design. Con)iguration management responsibilities utilizing @isual Source Sa)e and Continuous Management So)tware. Responsible )or internet )orm maintenance utilizing Adobe and SD9 Tools. Managed an in>house policy pages system. Responsible )or the distribution o) all annuities contracts. Responsible )or researching, recommending, and testing new systems and business processes. Conducted inter%iews, lead CAD Sessions, strategic planning meetings, and gathered business re+uirements. Sole programming pro#ects included @isual asic Application, and MS Access )orms. Document con%ersion specialist utilizing Raw "C8, "rint .ile, Word, and "D.. Created macros using MS -xcel, MS Word, and MS Access )or non>technical users. Considered a department expert on documentation systems and )ile con%ersion output methodologies. )ata / @o. Mgr. .2,eratio A al-st *alt )is e- /magi eeri g )ec "99# = A,r 2000 A aheim, CA Dired as a Documentation Manager!Technology Consultant )or the Cali)ornia Ad%enture construction pro#ect. Recommended, implemented, and installed all hardware o) The DCC Computer Systems which is presently in use. *nitiated implementation o) Windows 0T, So)tware *nstallation And Terminal Ser%er > Citrix Setup Researched A proposed a system called idcom which was utilized )or real>time communication with :C. Maintained and managed 0otes!Source Document Repository. )ocume tatio A al-st.)ocume t Co trol 1,ecialist Mar "99#-)ec "99# Alco 9a+oratories /r(i e CA :athered and Documented re+uirements )or data migration, inter)ace design, and product enhancements "rogrammatically created documentation builds )rom word document source )iles "articipated *n The Design, De%elopment, A "ost *mplementation &) The CD -dwards SD8C. Supported end>user training and pro%ided on>site assistance during CD- rollout in the production en%ironment De%eloped &n>8ine Training Materials And Assisted *n Training 1sers 8ocated &)) Site. "er)ormed system orientation and pro%ided go>li%e support to each )acet o) CD -dwards3s team.

?A A al-st %Aester&.)ocume tatio A al-st %D1MC&-Mari e Cor,s Air 1tatio Austi , CA

Ju e "994 = Mar 9#

:enerated summary reports and proposals o) Military A%iations Systems such as 0alcomis A SA8TS. Managed A Technical "ublication Department With &%er F(== "ublications. Responsible .or Auditing '/ Maintenance Departments and De%eloping 7uality Assurance Test "rocedures 7uality Assurance -n%ironment Control Testing &) Technical Directi%es And "rocess Modi)ication

"age 3 o) 4

C2MPDAE' 1E/991 Test Automation; 7T", Sil$Test, Selenium &perating SystemsG Windows @ista!F!B==2!?"! 1nix!Sun Solaris, MAC, 0o%ell, 8inux, A &S!B. Web Testing Tools; Tamper Data, .iddler, .irebug, Webload "er)ormance Testing, *-!.ire)ox Web De%eloper Toolbar Documentation So)twareG RoboDelp, "ageMa$er, *llustrator H.=, MS .ront "age, A Adobe CS/ ug Trac$ing; Rational Clear7uest, D" 7uality Center, Trac, Cira, .og ugz, Mantis, ugIilla Con)iguration ManagementG Continuous, @isual Source Sa)e, .ile0et, A .ile *maging, DatabaseG S78 Ser%er /.( MS Access, Dynabase, A "ersonal &racle "ro#ect ManagementG Rational Rose, MS "ro#ect B===, A idCom, Clarity ""M, MS T.S "rogramming 8anguagesG C& &8, 1nix, 8inux, Ca%a, DTM8, S78, @isual asics, Adobe SD9 A C!CJJ. 0et, Data &b#ects, ?M8, @isual .ox"ro Mar$up languages; DTM8, ?M8, ACA?, CSS S-&, Webtrends, &mniture,:oogle Analytics, *n)usionSo)t, Mar$eto, Appature, Sil%erpop Documentation So)twareG RoboDelp, "ageMa$er, *llustrator, @isio, .ront "age, A Adobe Suite Database!Tools; Toad Data Analyst, S78 Ser%er Client, &racle '', &racle .orms, De%eloper B=== Con)iguration ManagementG Continuous, @isual Source Sa)e, .ile0et, A .ile *maging, DatabaseG S78 Ser%er, MyS+l, Dynabase, D B A &racle Hi, S78 Ser%er /.( MS Access Website De%elopment; Drupal, Coomla, "D", MyS+l, DTM8 ?M8, CSS, Cold .usion, Ca%a Script, Word "ress

ACF/EBEMECA1 Ma#or accomplishments include; Managed the con%ersion o) ( websites to one content management system )or lac$ A Dec$er. Systems Analyst )or "aci)ic 8i)e3s @ariable Annuities e>commerce implementation o) K@alet> WebL utilizing &racle Hi, DahtSite, @isual Studio / 4@ , and CJJ5 and Sybase 4"ower Designer F5 modeling utilities. 8ead Systems Analyst )or data migration o) 'B million users )or the an$ o) America M 0A ac+uisition and TSES con%ersion. *ncreased %isitor tra))ic on lac$ A Dec$er website )rom <=,=== monthly to ''=,=== monthly in 2 months time.

Education:
.S., Computer *n)ormation Systems, De@ry *nstitute o) Technology, CA.

Aech ical 17ills

*e+site Plat@orms: Cam,aig 8 A al-tics: Word "ress, Drupal, Coomla, &pen Source, Mambo, Dot anana, Mod? Webtrends, :oogle Analytics,WordTrac$er, 9eyword Disco%ery, C"C!C"@,C"A,""C, eC"A,S-&, S-M, @ideo Mar$eting, Web B.=, Search -ngine Con)iguration, Competitor Analysis, Website Analysis, Web 1sability Sales.orce, Ioho, *n)usionSo)t, Site.inity, Dot0et0u$e, Share"oint, &penCms, *n)usionSo)t, Mercato Solutions &racle, S78, MyS+l, S78 Ser%er, Access, @isual Source Sa)e, ClearCase, .ile0et, Change8ogic, .0et, Ca%a, ACA?, CSS, DTM8, C!CJJ, Data &b#ects, DA&, Cold .usion @isio B===, Delphi, 7uir$ -xpress, "ACRational Rose, MS "ro#ect, e"ro#ect Trac$er, :antDead, Selenium,W-T,WebBTest, Cle%er Trac$, ?7ual Test

C'M 8 CM1: )ata+ases: Co @iguratio Ma ageme t: Synergy CM Programmi g 9a guages: CA1E Aools: Project Ma ageme t: iTools, 9iwi Manager *e+site Aesti g Aools: Management

"age 4 o) 4