ErinHolland

KEY SKILLS PROFILE Strong client facing skills - developed strong personal relationships liaising with editors daily whilst working as a runner at the BBC. Excellent communications skills - Oral communication, written communication and presentation experience established through my studies. Also required to build rapport with customers during time spent in retail. Professional and friendly tele !one manner " developed through 2 years experience in a market research call centre. Strong #ritten skills " matured in an academic environment producing a variety o essays and evaluations whilst studying at university. Pro$ect management " established independence and adaptability through acting, devising and directing modules at !niversity. "eveloped collaboration, sel motivation and the ability to cope with pressure and change. Sales skills " Over 2 years sales experience working in a competitive retail environment, exceeding expectations and driven by targets under challenging circumstances. Hard #orking% resilient and tenacious " currently working over 2# hours a week whilst in inal year o university. $xtremely driven with great energy and enthusiasm in any task undertaken.

E&'()*IO+ ,runel 'ni-ersity% London. 2#%% & 2#%' BA (heatre )tudies & * years. +odules studied included, Acting, "evising, "irecting, -erspectives, Applied (heatre and (heatre .istories. "uring my irst year o university / created and presented a show or 0adio Brunel which was broadcast on a weekly basis. (his experience aided the development o my organi1ation, time and sel management and allowed me to utili1e my creativity and imagination. St &ominic/s Sixt! Form. 2##2 & 2##3 4rades obtained included A 5evels in $nglish 5iterature, (heatre )tudies and .istory o Art. Sacred Heart Language (ollege. 2##2 & 2##2 Obtained %# 4C)$s grades A & C including $nglish 5iterature and .istory at grade A 0ORK HIS*ORY Sc!u!% ,rent (ross. )ales Advisor, August 2#%* & -resent Challenged daily to meet targets and exceed company expectations. Customer ocused 6ob dealing with a broad spectrum o people on a day to day basis. 0equired to build a rapport with the public and maintain a high standard o customer service at all times. I sos 1ori% Harro#. (elephone )urveyor, 7ov 2##8 & )ep 2##3 9 :an 2#%% & :uly 2#%%

;orked on many market research pro6ects run by the government and other clients such as 4oogle and Barclays bank. 0equired to meet daily targets, keeping the clients and customers happy whilst working in an extremely driven environment. "eveloped a polite, pro essional and riendly telephone manner whilst required to build rapport with customers over the phone.

,,(% *ele-ision (entre% 0!ite (ity. -ost -roduction 0unner, "ecember 2##3 & )eptember 2#%# Assisted the editors by running errands and undertaking administrative duties. .andled multiple tasks with speed and e iciency. 0esponsible or the daily running o a tape library consisting o over 8### tapes and using my initiative and ability to cope under pressure to meet deadlines and handle any problems that may have occurred. Able to develop and build personal relationships and client acing skills by liaising with the editors daily. 0e erences are available upon request. I+*ERES*S )+& )(*I2I*IES "uring college and throughout university have spent time at local primary schools and sixth orms teaching (heatre )tudies, gaining the experience needed to plan, acilitate and lead workshops and pro6ects, as well as e ectively managing people, time and resources whilst motivating others to show initiative. .ave helped in in the organisation o music concerts in various venues across 5ondon. .ave also en6oyed helping a number o small local bands with their promotional work. (hrough this experience was able to develop the necessary techniques or enhancing creativity and innovation as well as problem solving. / attend the theatre on a regular basis aiming to try and see a play at least once a month. / am an avid music an and spend a lot o my time attending music events and concerts all over the !< and abroad.

)&&I*IO+)L SKILLS /( skills. ;ord= $xcel=-ower-oint, $>mail=/nternet.