BizCom Client

Installation Guide

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Date: 4 March, 2009
Contents

Preface……………………………………………………………..….……. 4

BizCom Client Installation Guide....................................................................4

Install .NET Framework……………………….…...………………. .6

Install Oreka.........................................................................................10

Welcome Page......................................................................................13

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Preface

Welcome to BizCom, a World's first Distributed Web-based P2P Enterprise call

center software which increases the power utilization of Agent grid with high
stability, scalability at lowest cost.

BizCom Client Installation Guide

This guide provides detail description with images of BizCom Client installation
process. It includes each and every steps of BizCom Client installation process.
So if a user has some prerequisites installed already, skip steps for those and look
for required prerequisites and BizCom Client installation steps.

BizCom Client installation has the following prerequisites

 System Requirements
 Microsoft .net framework 3.5 SP1
 Oreka 0.5.313

If the above prerequisites are not present on your system, BizCom Client
installation would ask you to install the prerequisite during its installation.
You don’t have to worry about locating the prerequisites, BizCom Client
installer automatically redirect to resource locations of prerequisites or
guides for finding/installing prerequisites during the installation. If your
system has some prerequisite installed already then the installer skips it
automatically and proceeds further.

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1. System Requirements

1.1. Supported Architectures

x86
1.2. Supported Operating Systems for clients
Microsoft Windows XP
Microsoft Windows Server 2003
Microsoft Windows Vista
(*With critical windows updates installed)
1.3. Supported Internet Browsers
Internet Explorer 6
Internet Explorer 7
Mozilla Firefox 2
Mozilla Firefox 3
1.4. Client Hardware
Minimum: 400 MHz CPU, 96 MB RAM, 800x600 256-color display
Recommended: 1.0 GHz or higher CPU, 256 MB or more RAM, 1024x768 high-
color 32-bit displays
Up to 500 MB of hard disk space may be required
1.5. Server Hardware
Server: 2.8 GHz, 1GB RAM
1.6. Network Requirements
Server: Live IP – No Firewall (specified ports required to be open), 1mbps + b/w
Client: 56kbps – 256kbps bandwidth
1.7. Other Software Requirement
1.7.1. Client:
1.7.1.1. .NET 3.5 SP1
1.7.1.2. Oreka 0.5.313

The following steps are given to install BizCom Client

STEP 1 Download BizCom client setup from one of the following link:

https://sourceforge.net/project/showfiles.php?group_id=162339&package_id=261
646&release_id=606849

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STEP 2 Extract the downloaded zip file, run client Setup.exe.

STEP 3 Thisinstallation would ask you to install.net framework 3.5 SP1, if your system
does not have .Net framework installed.

STEP 4 Now install the downloaded .net framework 3.5 SP1 setup by double clicking on
dotNetFx35setup.exe

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STEP 8 Accept terms and conditions

Accept the license Agreement & click on Install.

STEP 9 Click “Exit” to finish the .Net Framework installation

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STEP 11 After finishing the .Net Framework installation, double click again on BizCom
Client setup.exe & click “Next” to precede installation.

STEP 12 BizCom client installation progress screen:

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STEP 13 BizCom Client installation completed. Click “Close” to finish the BizCom
Client installation.

STEP 14 Install Oreka from http://oreka.sourceforge.net/download/windows & extract

the zip.

STEP 15 Run the orkaudio-0.5-313-win32-installer.exe & click on Next.

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STEP 16 Click on Install & than Click on next to install.

STEP 17 Click on next & install WinPcap.

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STEP 18 Accept the license & after the installation click on finish.

STEP 19 Enter the BizCom Server URL in the Web browser’s address bar.

The Welcome page appears. Register on the page.

Register/Login:

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  For first time user, enter user-id and password in the specified fields then
click on the Register Button.
 If you are a registered user enter your user-id and password and press
login.

STEP 20 First time user enter username, password and valid email Id and press OK to
Register.

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STEP 21 The next page shows startup progress of BizCom engine

STEP 22 The following page appears after finishing the download. User can login with
registered user-id and password.

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