Cynthia Odom

Hamilton, VA 20158 571.334.4817 cynthiaj.odom@gmail.com TS/SCI FS www.linkedin.com/cynthiaodom1

QUALIFICATIONS FOR ORGANIZATIONAL PROCESS IMPROVEMENT CHANGE MANAGER

Equipped with 15 years of experience improving organizational processes, executing change management techniques, and providing direction, guidance, and best practices within multiple government organizations. Analyzes organizational layouts to catalog root causes, presents data supporting findings, engages people in the change process, facilitates cultural transformation, and prepares strategic plans that produce measurable results. Leads teams in implementing projects, coaches staff members and executive leadership across functional areas, consults key stakeholders, and serves as a liaison to multiple government agencies, including Department of Defense (DoD) and counter-terrorism organizations. Holds two masters degrees with a doctorate pending, taught courses at The George Washington University, received two US patents, and published white papers on organizational improvement best practices. Understands the role of multiple divisions within an operations structure and the value of using universal concepts in organizational health to generate unique solutions that change the status quo.

CAREER HISTORY
GENERAL DYNAMICS ADVANCED INFORMATION SYSTEMS 2011 to Present Senior Business Process Analyst Examines operations at the National Reconnaissance Organizations Center of Excellence to discover failing processes, technologies, organizational detriments, and facilities for improvement. Utilizes WLE BPM and Visio software to calculate root cause analysis, determine barriers, and recommend/implement solutions to achieve strategic alignment, governance, change management, and KPI goals. Coordinates with developers to incorporate automation tools. Develops training modules, writes technical responses and ROMs to meet customer requirements. Improved the IT business value of three custom code software applications to streamline work products, reduce replication of activities, and standardize best practices. Translated functional and non-functional business requirements into activity diagrams, system use cases, and supplements; ensured that results were complete, consistent, comprehensible, traceable, and performed as expected. STRATEGIC OPERATIONAL SOLUTIONS, INC. 2008 to 2011 Senior Associate, Business Process Manager & Strategic Planner Led the Identity Management Working Group at the Office of the Assistant Secretary of Defense Networks & Information Integration (OASD NII) in implementing the DoD Identity Management Strategic Plan. Served as project manager and facilitator for a group staff of 140 members, attained community-wide buy in for participation, and created metrics for attaining goals. Developed the proposal and produced white papers. Adjudicated and published the proposal for the plan; managed the change process with senior leadership to turn desired results into actionable initiatives and establish measurable targets. Achieved continuity of identity management operations across the DoD, combining multiple nomenclatures, applications, and storage repositories under a standardized framework. CACI (FORMERLY INSTITUTE FOR QUALITY MANAGEMENT) 2006 to 2008 Senior Process Improvement & Strategic Planner Guided the National Counter Terrorism Center (NCTC) Directorate of Intelligence (DI) in preparing and executing their strategic plan and implementation roadmap. Facilitated cultural transformation across multiple teams to unite the organizations mission an d objectives with other government counter-terrorism community professionals. Represented the DI on the Policy, Plans, and Requirements Office of the Director of National Intelligence (ODNI) working group to plan implementation; briefed senior leadership on mission outcomes, decision topics, challenges, and risk management. Developed an outreach communication approach to engage key stakeholders in the intelligence community and design assessments, outreach initiatives, surveys, focus groups, and metrics to measure mission progress. KEANE FEDERAL SYSTEMS, INC. 2002 to 2006 Organizational Performance & Process Improvement Specialist Acted as a project manager/transformation and change agent in charge of a team of ten for the Department of Justice Operations Services Staff (OSS). Conducted baseline assessments and process mapping of existing operational equipment practices for a classified client, analyzed root causes of deficiencies, and developed an approach to address them. Oversaw change management initiatives at the Pension Benefit Guaranty Corporation and the Defense Intelligence Agency (DIA). Continues

Cynthia Odom

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KEANE FEDERAL SYSTEMS, INC. Continued 2002 to 2006 Organizational Performance & Process Improvement Specialist Designed and implemented a new and improved Continuing Government Activity organization, which created a more marketable IT service provider to a range of government agencies; attained an optional subtask to identify missing or inadequate processes for the OSS residual functions. Created role-based training for FEMA that standardized instructions to Defense Production & Allocation System officers, contracting officers, managers, and industry on how to perform procurement/acquisition activities more efficiently, which led to a 30% reduction in disaster recovery turnaround time. Provided transition strategy, training plan, business process analysis, and outcome metric development for the DIA that boosted intelligence production and shared subject matter expertise for knowledge management by 20%. Facilitated the creation of Communities of Practice for the Pension Benefit Guaranty Corporation, optimizing knowledge sharing across the organization, developing the training program, identifying community champions and core teams, and developing improvement strategies using value chains, balanced scorecard, and gap analysis models. THE GEORGE WASHINGTON UNIVERSITY 2002 to 2007 Associate Professor of Engineering Management & Systems Engineering (EMSE) Taught practicum courses as a doctoral student. Engaged students on systems engineering, systems management, organizational behavior, change management, management strategies, and knowledge management. Courses included Organizational Processes, Systems Analysis and Management I, and Knowledge Management. Designed Knowledge Management as a survey course that covered theories, models, and technology in the field. LITTON TASC 1998 to 2002 Senior Member of the Technical Staff in the Management Consulting Business Unit (MCBU) Assisted executive clients at various classified intelligence organizations with change management initiatives targeting business issues. Performed Rapid Improvement Team engagements that turned management planning into actionable outcomes within 90 days. Established The Knowledge Management (KM) Blueprint and Roadmap for the Air Force Materiel Command (AFMC) that led to a 30% increase in the overall value of the weapon systems and services provided to the warfighter; produced train-thetrainer facilitation modules for 51 communities that institutionalized the KM work model. Coached the AFMC Command Transformation Integration Branch Director into becoming the US Air Forces first Chief Knowledge Officer. Guided a tri-regional Leadership Feedback Project for the National Reconnaissance Organization that identified the strengths and weaknesses within leadership, determined their relationship to organizational deficits, and managed courses to improve governance strategies that included a study guide and competency modeling effort with statistical and quantitative analysis.

EDUCATION, HONORS & PUBLICATIONS

Doctorate of Science in Engineering Management (coursework completed, dissertation pending), George Washington University Master of Science in Organizational Development/Knowledge Management , George Mason University Master of Science in Cytotechnology, Medical College of Virginia Bachelor of Science in Biology, Virginia Commonwealth University Holds patents for chemical composite counterstain formulation and an application method for preparing fine needle aspiration cytology General Dynamics Advance Information Systems Award of Excellence National Counter Terrorism Center Certificate of Recognition Team Award Keane Federal Systems Core Value Award Commitment to Client Success KM World Publications: Developing a Knowledge Management Blueprint; The KM Oversight Structure; Leveraging Communities of Practice; KM Diagnosis and Prescription; KM Technologies Assessment; Analyzing KM Gaps; Measuring Success; The Value of Value Chains; Requirements Based KM. White Papers: Realizing the Potential of Formalized Communities of Practice in a Knowledge Economy, Seeing the Whole Elephant: A Systems Thinking Approach to Developing Knowledge Management Solutions; Office of Strategy Management (OSM); Integration of Social Network Analysis into the Knowledge Management Roadmap; Social Network Analysis in the OSS/BSS Practice. Vine Journal Publication: Using knowledge management principles to solve organizational performance problems.