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Transforming Singapore into a Clean, Green and Liveable City NEA Annual Report 2011/12


Formed on 1 July 2002, the National Environment Agency (NEA) is the leading public organisation responsible for improving and sustaining a clean and green environment in Singapore. The NEA develops and spearheads environmental initiatives and programmes through its partnership with the People, Public and Private sectors. It is committed to motivating every individual to take up environmental ownership and to care for the environment as a way of life. By protecting Singapores environment from pollution, maintaining a high level of public health and providing timely meteorological information, the NEA endeavours to ensure sustainable development and a quality living environment for present and future generations.

04 Chairmans Foreword 06 CEOs Message 28 30 31 Maintaining Clean Air Preserving Clean Water Ensuring Clean Land CHERIsH 58 Cultivating an Eco-friendly Culture 70 Catering to Community Needs 71 Creating Awareness about the Environment CORPORATE InFORMATIOn Awards and Accolades Developing Our People Managing Risks for a Future Ready NEA Sustainability Efforts in NEA Corporate Social Responsibility 10 Board of Directors 13 14 17 Senior Management Corporate Governance Maintaining a Clean and Green Singapore SAFEGUARD Bolstering Climate Change Capabilities Enhancing Environmental Monitoring Capabilities Increasing Vigilance Against Dengue Enhancing Public Health and Food Hygiene Standards Promoting Energy Efficiency

32 A Quieter Environment NURTURE 36 36 Keeping Singapore Clean and Hygienic Towards Energy-efficiency

76 78 79 80 81

20 23 23 26 27

40 Encouraging Environment Ownership Through Mobile Applications 41 Promoting Environmental Workshops, Training, and Research Working Together with the Industry Developing and Promoting the Industry

50 52


NEA has begun to review policies and initiatives to achieve higher environmental standards for Singapore. To illustrate, NEA embarked on a review of the current air quality standards. Expected to be completed by end 2012, this review aims to tighten our air quality targets. This year, NEA rolled out several plans to improve the standard of public health and promote resource efficiency. NEA has also continued to leverage on technology to bolster its existing capabilities. For example, work on the Integrated Environment System (IES) will enhance NEAs environmental monitoring capabilities, enabling NEA to obtain real time data from sensor networks and use it on a single platform. Through the IES, NEA officers will also be able to take timely action to mitigate environmental pollution and public health risks. Besides boosting its infrastructural capabilities, NEA also recognises the need for strong community ownership and support for its policies and initiatives. Thus, NEA continues to work closely with key stakeholders to cultivate environmental awareness and action at a national level targeting schools, communities and businesses. These initiatives aim to inspire all stakeholders to cherish their environments by adopting good green practices and lifestyles. 2012 is an exciting year for NEA as it celebrates its tenth anniversary. Besides catering to the community through its new hawker centres, NEA hosted the inaugural CleanEnviro Summit Singapore in July 2012. The event brought government leaders, policy makers, regulators and captains of industry together to identify, develop and share practical solutions to address the challenge of waste management in cities. This Summit provided a platform to boost Singapores role as a living laboratory to test bed waste management solutions internationally. At the same time, the Summit allowed Singapore to share its experience and expertise in waste management in developing low cost and efficient waste management solutions.

Over the years, NEA has played a pivotal role in keeping Singapore clean and green in order to provide a liveable environment for all Singaporeans. This year, NEA continues to strengthen its capabilities so as to face the environmental challenges of the future.


NEA is committed to raising environmental standards, keeping Singapore safe from public health threats and maintaining a clean, green and liveable environment. Singapores increasing affluence and growing population exacts a toll on the environment, and NEA must continue to transform and improve itself to tackle these challenges.



A transformation of NEA is not possible without developing our people. NEA is committed to developing our people to their fullest potential, equipping them with the necessary skills and capabilities to handle both their current jobs and prepare them for the new challenges ahead. To improve staff communication, NEA has created platforms to further engage staff and build strong and dynamic teams. These efforts were recognised when NEA was awarded the AARP Best Employers for Workers over 50 International Award in 2011. NEA is proud to be one of the two Singapore companies to achieve this title. I would like to thank my fellow board members, senior management, and all staff for their support in building NEA to the dynamic organisation that it is today. I would especially like to express my appreciation to the following board members who served on board till 31 March 2012. Mr Ang Hin Kee, Chief Executive Officer, Employment And Employability Institute (e2i) Dr Philip Choi, President, Shell International Eastern Trading Company Prof Kandiah Satkunanantham, Director of Medical Services, Ministry of Health Prof Lily Kong Lee Lee, Vice-President (University & Global Relations), National University of Singapore Ms Saw Phaik Hwa, Former President and Chief Executive Officer of SMRT Corporation (Till January 2012) Mr David Wong Cheong Fook, Chairman, Ascendas Funds Management (S) Ltd (Till July 2011) Ms Yew Lun Tian, Correspondent, Lianhe Zaobao, Singapore Press Holdings

I would also like to take this opportunity to welcome the new board members. They are Mr Ashvinkumar s/o Kantilal, Group Chief Operating Officer, Ong & Ong Pte Ltd Prof Chia Kee Seng, Dean, Saw Swee Hock School of Public Health, National University of Singapore Mr Han Fook Kwang, Managing Editor, English & Malay Newspapers Division, Singapore Press Holdings Mr Lee Chuan Seng, Chairman, Beca Asia Holdings Pte Ltd Mr Ong Chao Choon, Partner, PricewaterhouseCoopers LLP Mr Tan Peng Yam, Chief Executive, Defence Science & Technology Agency Mr Zainal Bin Sapari, Director for Unit for Contract & Casual Workers, National Trades Union Congress

I look forward to working together with all our stakeholders and partners to transform our city into a sustainable, clean, green and liveable Singapore.

MS CHEW GEK KHIM Chairman National Environment Agency


ceos messaGe
2011 has been another eventful year for NEA. Last year, NEA made significant progress to build its capabilities to deal with potential crisis and rolled out new programmes to promote greater ownership of the environment. This year, we have continued our work to review our key policies, initiatives and capabilities to ensure that they remain relevant in our fast changing environment.



2011 has been another eventful year for NEA. Last year, NEA made significant progress to build its capabilities to deal with potential crisis and rolled out new programmes to promote greater ownership of the environment. This year, we have continued our work to review our key policies, initiatives and capabilities to ensure that they remain relevant in our fast changing environment. Rapid urbanisation coupled with growing population and rising affluence has created pressure on our resourceconstrained environment. Weather irregularities and issues that surround climate change have also heightened public debate and concern. These environmental issues left unaddressed can impact the quality of life and health of individuals. Singapore has had a liveable, clean and green environment over the years. However, we must not rest on our laurels. As our environment faces different external pressures and change, NEA must transform to be future ready. This is to ensure that NEA remains relevant, responsive and resourceful to tackle future environmental challenges ahead. Together with the support of Singaporeans, NEA will continue to safeguard, nurture and cherish Singapores environment for a clean, liveable and sustainable city.

information on the state of our air quality. To raise our cleanliness standards, NEA has stepped up enforcement efforts to tackle high rise littering in housing estates. In December 2011, NEA launched a pilot project using high-definition surveillance cameras to capture high-rise litterbugs to support enforcement action and deter high-rise littering in Singapore. By leveraging technology to boost enforcement and combining continued community support through NEAs Litter Ambassadors programme launched in 2010, we aim to encourage socially responsible behaviour in keeping our environment clean and green. In a bid to deliver better services to the public, NEA has been planning to integrate the current public cleaning regime through the Department of Cleanliness (DPC). DPC will officially commence operations 1 April 2012 to serve as a one-stop centre to manage public feedback on cleanliness, and work closely with Town Councils to look after cleanliness issues within housing estates. The integration aims to improve coordination of efforts to keep public areas clean in the long run, and allow for economies of scale to explore technologies and improve efficiency. In addition to improving environmental standards, NEA introduced initiatives to encourage greater resource efficiency for households and businesses. With limited access to alternative energy resources, Singapore needs to manage its energy use efficiently. For example, to promote resource resilience in households, NEA will tighten its Minimum Energy Performance Standards (MEPS) for household air-conditioners and refrigerators in 2013. The MEPS will also be extended to general lighting in 2014. On the industry front, NEA is laying the ground work for the Energy Conservation Act to be introduced in 2013 where it would be mandatory for businesses to implement energy management practices.


A clean and liveable environment is necessary to enhance our quality of life and support Singapores economy and competitiveness. Thus safeguarding Singapores environment is a key strategic thrust for NEA. This year, NEA has embarked on several initiatives to improve Singapores current environment standards. Some of these initiatives include reviewing our air quality standards to tighten our air quality targets taking into consideration the need to safeguard public health and minimise costs to industries. This review is expected to complete by end 2012. Separately, NEA will also be enhancing our air quality reporting system to ensure that the public will get timely



Increasing incidences of health epidemics, for example, the outbreak of the Avian Flu across the world serves as an important reminder for NEA that public health and hygiene must not be compromised. Thus NEA, together with other agencies, must continue to be vigilant in keeping Singapore safe from public health threats by ensuring that both our public and food hygiene standards are maintained. In FY2011, NEA sought to achieve higher standards of food hygiene. For example, time-stamping was introduced to help keep consumers updated so that they can make informed decisions on whether the food they had catered is still fit for consumption. To raise food hygiene industry standards, NEA has made it mandatory for food courts to have at least one Food Hygiene Officer to supervise the daily operations of food enterprises. On the public hygiene front, NEA has developed a cleaning industry productivity road map to raise the professionalism and productivity standards for the cleaning industry in Singapore. NEA is also working closely with its partners such as the Restroom Association of Singapore, Public Hygiene Council and Keep Singapore Beautiful Movement, to promote good toilet user behaviour even as NEA takes establishments to task for poor maintenance of their toilets to raise cleanliness standards of public toilets.

gather meteorological data to facilitate weather monitoring, forecasting and climate research. The UAO is part of a global network of 1,300 stations. It has been fitted with the latest upper air technology that will provide and contribute high quality observations to the international meteorological community for forecasting and research purposes. Besides tapping on research and technology to boost our climate science capabilities, NEA has also leveraged technology to communicate more efficiently with the public. By employing smart phone technologies, the public can now access real time information on environment related matters. For example, through NEAs first smart phone application, myENV app which was launched in June 2011, the public can access the latest weather updates and advisories. The app also serves as a feedback channel for users to report environment concerns or issues.


The transformation of NEA to be future ready is not complete without support from the community to cherish and sustain our clean and green environment. As NEA prepares for environmental challenges ahead, encouraging good stewardship for the environment among Singaporeans remains key. Active community participation plays an integral role in NEAs efforts to promote a sustainable clean, green and liveable environment. Thus encouraging our 3P (People, Public and Private) partners such as schools, communities and businesses to do their bit for the environment is necessary. NEA has explored various avenues to do this. For example, the inaugural Youth for Environment Day was launched in April 2011 to serve as a platform for youths to renew their commitment to the environment. The launch of Clean and Green Singapore 2012 also saw over 20,000 visitors at the carnival held in October 2011. Community-led initiatives such as the Keep Singapore Beautiful Movement, and the Public Hygiene Council set up in 2011, also support our flagship environmental programmes. To share its


To advance Singapores capabilities in mitigating the impact of climate change, NEA has established research partnerships locally and internationally to conduct climate and weather research. For example, the Climate Science Experts Network was launched in January 2012 to tap the local research community for their expertise to augment climate research in Singapore. Separately, NEA has harnessed technology to enhance our capabilities in climate change. In March 2012, NEA officially opened the Upper Air Observatory (UAO) to


knowledge, NEA launched the Envision magazine and the Weather and Climate of Singapore book which also allowed a wider audience to understand environment issues better. Businesses have also been encouraged to adopt good resource conservation practices. For example, the voluntary recycling programme for hotels was introduced in 2011. This initiative aims to help hotels improve waste management and increase recycling rates. The programme received support from the industry with 35% of Singapore Hotel Association members coming on board the programme since its launch. To fulfill the publics wish for more affordable food choices, ten new hawker centres will be built over the next ten years. To ensure that these hawker centres also cater to other community needs, a Hawker Centre Public Consultation Panel comprising members representing different stakeholders was also formed in December 2011 to propose ideas for the new hawker centres to improve vibrancy, design and management.

As Singapore transforms into a global world class city, NEA will need to be future ready as it faces environment challenges of tomorrow. Together with every member of our society, communities and businesses, NEA will continue to transform to safeguard, nurture and cherish our environment for future generations to enjoy.

MR ANDREW TAN Chief Executive Officer National Environment Agency


As NEA prepares its journey into its tenth year in July 2012, it is timely to renew our commitment to safeguard, nurture and cherish the environment. While it is expected that there will be more challenges ahead, NEAs strive for greater excellence will not abate. We will continue to do our best to achieve higher environmental standards, to deliver better service to the public, to build new capabilities and most importantly, to develop NEA staff to keep Singapore safe, clean and green.


Ms Chew Gek Khim
Chairman National Environment Agency Executive Chairman Tecity Group

Mr Andrew Tan

Chief Executive Officer National Environment Agency

Mr Chia Mia Chiang

Principal Ngee Ann Polytechnic

Ms Teoh Zsin Woon

Group Director Ageing Planning Office Ministry of Health

Mr Ang Hin Kee

Chief Executive Officer Employment And Employability Institute (e2i) Till 31 Mar 2012

Dr Philip Choi

President Shell International Eastern Trading Company Till 31 Mar 2012



Mr Daniel Ee Hock Huat
Chairman CitySpring Infrastructure Management Ptd Ltd Till 31 Mar 2012

Prof Kandiah Satkunanantham

Director of Medical Services Ministry of Health Till 31 Mar 2012

Prof Lily Kong Lee Lee

Vice-President (University & Global Relations) National University of Singapore Till 31 Mar 2012

Ms Saw Phaik Hwa

President and Chief Executive Officer SMRT Corporation Ltd (Till Jan 2012) Till 31 Mar 2012

Mr David Wong Cheong Fook

Chairman Ascendas Funds Management (S) Ltd (Till Jul 2011) Till 31 Mar 2012

Ms Yew Lun Tian

Correspondent, Lianhe Zaobao Singapore Press Holdings Till 31 Mar 2012



Mr Ashvinkumar s/o Kantilal
Group Chief Operating Officer Ong & Ong Pte Ltd With effect from 1 Apr 2012

Prof Chia Kee Seng

Dean, Saw Swee Hock School of Public Health National University of Singapore With effect from 1 Apr 2012

Mr Han Fook Kwang

Managing Editor, English & Malay Newspapers Division Singapore Press Holdings With effect from 1 Apr 2012

Mr Lee Chuan Seng

Chairman Beca Asia Holdings Pte Ltd With effect from 1 Apr 2012

Mr Ong Chao Choon

Partner PriceWaterhouseCoppers LLP With effect from 1 Apr 2012

Mr Tan Peng Yam

Chief Executive Defence Science & Technology Agency

With effect from 1 Apr 2012

Mr Zainal Bin Sapari

Director for Unit for Contract & Casual Workers National Trades Union Congress (NTUC) With effect from 1 Apr 2012



Chief Executive Officer Andrew Tan AUDIT COMMITTEE

Deputy CEO (Policy & Planning) Khoo Seow Poh

Deputy CEO (Technology & Corp Devt) Joseph Hui


Policy & Planning Division 3PN Division Corporate Communications Dept Strategic Devt & Joint Operations Transformation & Planning Office / Joint Operations & Planning

Environmental Public Health Division Environmental Protection Division Meteorological Service Singapore Environment Technology Office


Industry Devt & Promotion Office / Sustainability Office Singapore Environment Institute Human Resource Division Corp Svcs & Devt Division Service Quality Division Internal Audit Unit

Director Chua Yew Peng

Director Tan Wee Hock

Director Dulcie Chan

Director S. Satish Appoo

Director S. Satish Appoo

Director-General Derek Ho

Director-General Koh Kim Hock

Director-General Wong Chin Ling

Director Toh Wee Khiang

Director Dalson Chung

Director Ong Eng Kian

Director Gloria Chin

Director Francis Tan Eng Kim

Director Lee Kheng Seng

Head Marcus Quek

Director Climate Change Programme Dept Kulaveerasingham Suresh Director Public Health Policy Dept Chan Wai San Deputy Director Research & Statistics Dept Ng Wee Hia Deputy Director Strategic Planning Dept Chew Ming Fai Covering Deputy Director International Relations Dept Koh Joon Hong Head International Law Unit Winston Chew

Senior Deputy Director Programmes Christopher Ang Deputy Director Programme Marketing Vacant Deputy Director Partnerships Paula Kesavan

Director Systems Integration Lim Kew Leong Deputy Director Systems Integration Lee Hoo Wah Deputy Director Transformation Initiatives Yap Shee Pak Director IES Programme Office Lim Kew Leong

Deputy Director Emergency Preparedness & Crisis Management Mak Kok Onn Joel Head Projects, Emergency Preparedness Fok Fook Kong

Director Department of Public Cleanliness Desmond Tan Director Environmental Health Dept Tai Ji Choong Director Environmental Health Institute Dr Ng Lee Ching Director Hawker Centres Division Richard Tan

Director Central Building Plan Dept Tan Quee Hong Director Centre for Radiation Protection & Nuclear Science Ang Kok Kiat Director Energy Efficiency & Conservation Dept Ananda Ram Bhaskar

Director Business & Corporate Affairs Unit Lesley Choo Director Climate Science Dept Vacant Director Weather Services Dept Patricia Ee

Deputy Director Technology Research & Development Vacant Deputy Director Technology Management Chew Ming Fai

Deputy Director Industry Promotion Kwok Wai Choong Covering Deputy Director Industry Development Chan Chin Kai

Deputy Director Business Administration Tan Shyh Hou Deputy Director Environmental Learning Centre Annie Tan Deputy Director Knowledge & Resource Centre Vacant Deputy Director Programme Development Ho Cheng Hoon

Deputy Director Business Partners Sim Li Ling Deputy Director HR Strategy & Policy Chan Shen Yin Acting Deputy Director Strategic Workforce Planning & Employee Engagement Teo Kai Hoe

Chief Information Officer CIO Office Tan-Koh Yang Get Chief Financial Officer Finance Dept Tan Chiew Lee, Veronica Director Legal Dept Teresa Tan Director Project Facilitation Office Vacant

Deputy Director Customer & Quality Service Dept Chua Chen Kok Deputy Director Operational Excellence Dept Pun Wui-Mei

Head Complaints Investigation Unit Michael

Director Pollution Control Director Dept Operations Dept Fong Peng Keong (HCD) James Koh Advisor to Waste & Resource Management Director Dept Planning & Devt Ong Seng Eng Dept (HCD) Philip Teo Director Waste & Resource Director Policy & Management Corp Services Dept Dept (HCD) Ong Soo San Ivy Ong Project Director (Integrated Waste Management Facility) Cheong Hock Lai

Deputy Director Corporate Excellence Dept Patrick Yang Deputy Director Procurement, Administration & Projects Dept Ng Meng Hiong



corPorate GoVernance

The Board provides strategic direction and oversight of NEAs functions and goals, and steers the organisation towards fulfilling its vision and mission. The Board comprises 11 members with diverse and extensive experience from both the private and public sectors, and are appointed by the Minister (Environment and Water Resources). Led by Chairman Ms Chew Gek Khim, the Board has established three Board Committees to assist in the execution of its responsibilities. The Committees are: Audit Committee The Audit Committee is tasked to assist the Board in maintaining a high standard of corporate governance, particularly in the areas of financial accounting and reporting and internal control systems. Comprising Mr Ong Chao Choon (Chairman), Mr Lee Chuan Seng and Mr Tan Peng Yam, the Audit Committee reviews the annual accounts, audit plans, internal control systems and audit reports with NEAs external and internal auditors. Human Resource Committee The Human Resource Committee assists the Board in ensuring an objective and fair performance management process for the direct reports to the Chief Executive Officer, as well as equivalent Director-General/Director-level positions in NEA. In addition, the Committee endorses changes in salary schemes and the terms and conditions

of service for NEA staff. It also ensures that appropriate action is taken with regard to disciplinary matters. Chaired by Ms Chew Gek Khim, the Human Resource Committee comprises NEAs Chief Executive Officer Mr Andrew Tan and Mr Chia Mia Chiang. Board Strategy Committee Formed in 2009, the Board Strategy Committee provides strategic guidance to NEAs management. The Committee comprises Chairman Ms Chew Gek Khim, NEAs Chief Executive Officer and Board Members Mr Ashvinkumar s/o Kantilal, Prof Chia Kee Seng, Mr Han Fook Kwang, Ms Teoh Zsin Woon and Mr Zainal Bin Sapari.

Management Committee In addition to the three Board Committees, NEA has a Management Committee that comprises NEAs Chief Executive Officer and senior management. The Management Committee meets regularly to review and direct management and operational policies and activities. The management committee also plays a pivotal role in leading NEAs transformational efforts. Through strategically themed meetings and projects, NEAs senior management guides the agency in becoming more effective in its dual roles of regulator and champion for the environment. These efforts seek to improve how NEA is organised, enabling it to achieve better results by working smarter, winning hearts and minds, and doing its best.



Enterprise Risk Management (ERM) Committee An ERM Committee chaired by CEO and comprising the Divisional Directors and Head of Legal Department, meets every quarter to review the key strategic and operational risks facing NEA and the progress of their risk treatment plans. It reviews and ensures that the relevant risks have been highlighted and prioritised by the various departments, and that these risks are being adequately addressed and followed up upon, as well as the effectiveness of these risk control plans. The ERM Committee also looks at trends and emerging issues that may have an impact on the risks facing NEA. The ERM Committee in turn, reports to the Board of Directors who provides oversight and guidance over risk management matters in NEA. Code of Conduct NEA has an internal code of conduct, the NEA Person Code, which applies to all employees. The code of conduct sets out NEAs Vision, Mission and Values, appropriate conduct, procedures with conflicts of interest, confidentiality and financial stewardship. The Code also sets out principles to guide employees in carrying out their duties and responsibilities to the highest standards of personal and corporate integrity. There is also an NEA Disciplinary Policy which details the appropriate procedures to deal with any breach of discipline.

Internal Audit The Internal Audit Unit advises NEAs management and the Audit Committee on the system of internal controls in NEA. The reviews performed by the Internal Audit Unit aim to assist the Board in promoting good corporate governance, through assessing the design and operating effectiveness of controls. The reviews also focus on compliance with NEAs policies and procedures. External Audit The Board is responsible for the appointment of the external auditors, as NEA recognises that external auditors are a critical component of NEAs overall corporate governance framework. External auditors provide the Board with an independent verification of NEAs Financial Statements, and highlight areas for strengthening NEAs system of internal controls and accounting procedures. The Audit Committee assesses the external auditors based on factors such as the quality of their audit and the independence of the auditors, and recommends their appointment to the Board. The current auditor for NEA is Ernst & Young, which was appointed with effect from the financial year ending 31 March 2010. In order to maintain the independence of the external auditors, the external auditors are required to declare their state of independence to the Audit Committee prior to appointment.






Singapore has come a long way in our environmental journey as a nation. Over the past 40 years, we have maintained a balance between achieving economic development and growth, and a clean and green environment. As a result, we enjoy clean air, land, and water, as well as a high standard of public health and hygiene, in tandem with sustained economic development and growth.

Singapore has come a long way in our environmental journey as a nation. Over the past 40 years, we have maintained a balance between achieving economic development and growth, and a clean and green environment. As a result, we enjoy clean air, land, and water, as well as a high standard of public health and hygiene, in tandem with sustained economic development and growth. We must not take these environmental achievements for granted. Singapore will face growing challenges such as climate change and resource scarcity, adding pressure on our infrastructure. To sustain our clean and green environment, the critical factor will be us the people who live, work and play in Singapore. Environmental ownership in the community is the critical factor for achieving sustainability and protecting our clean and green environment. To do this, Singaporeans must realise that the environment is too important to be left to the government alone, and is an issue where all Singaporeans must do their part. NEAs concept for environmental ownership calls upon Singaporeans to take action, along the three action themes of Safeguard, Nurture and Cherish as follows: a) Safeguard our clean and healthy environment b) Nurture an eco-friendly culture in every generation c) Cherish our beautiful, clean and green environment for present and future generations


Over the years, Singapore has progressed tremendously, becoming the place that over five million people call home. Preserving and protecting our environment and natural resources is thus imperative, and a vital part of what we do at NEA. Through our many initiatives and programmes, we keep a close watch on Singapore and the region, and safeguard the nation against natural and man-made threats. The result? A clean, green and safe Singapore for everyone.



Bolstering Climate Change Capabilities
Enhancing Climate Science and Research Capabilities To safeguard Singapore and the region from the impact of climate change, NEA has established partnerships and linkages with local and international research institutes to enhance its capabilities in climate and weather research. In May 2011, NEA also signed a memorandum of understanding (MOU) with the UK Met Office one of the worlds leading centres in climate research. The MOU covers a three-year collaboration in the joint development of regional climate models, numerical weather prediction and the exchange of scientists, allowing for capability enhancement. In January 2012, NEA and the Ministry of the Environment and Water Resources also launched the Climate Science Experts Network to facilitate networking among climate science experts and drive climate-related research in Singapore. The Experts Network is open to local academia with the relevant disciplines, to encourage the sharing of knowledge and insights to climate change. As part of its support for government initiatives on climate change research, NEA will run high-resolution regional climate models to produce long-term projections of rainfall, temperature, wind and sea levels in Singapore for different timescales. The projections will support other public agencies in conducting their climate change impact and adaptation studies. To investigate the effects of a warmer climate in Singapore, NEA has also undertaken trend studies of temperature and heavy rainfall events over the past few decades. The findings of the rainfall trend studies have been shared with the Expert Panel on Drainage Design and Flood Protection Measures. The panel was set up in 2011 to review all

Signing Ceremony of Memorandum of Understanding between NEA and UK Met Office

Regional climate models can produce long-term projections of elements such as temperature (left) and rainfall (right).



Trend of intensity of heavy rainfall in Singapore for the past 30 years

The 64 automated weather stations across the island allow the various weather elements to be observed continuously in real-time.

flood protection and risk management measures to be implemented in Singapore over the next decade. NEA is also collaborating with the UK Met Office to conduct a South East Asia Climate Analysis and Modelling study, to analyse the regions climate which includes climate extremes and conduct modelling studies to project the long-term climatic effects in South East Asia at the same time. Weather Monitoring for the Public In September 2011, NEA established a comprehensive network of new Automated Weather Stations (AWSs) in Singapore. The endeavour is part of NEAs constant efforts to improve its meteorological observation capabilities, through the latest weather sensor technology. The 64 AWSs established island-wide provide fully automated, continuous and real-time measurements of a combination of meteorological elements, including rainfall, wind speed and direction, temperature and relative humidity. The data can then be used for weather forecasting operations, supporting numerical weather modelling and studying local climatic trends.

Real-time weather information on myENV application



Harnessing the power of technology, the network has also leveraged the reach of mobile platforms and allowed real-time weather data to be made available to the public, through the Weather@sg mobile website and the myENV smart-phone application. The improved accessibility and expanded coverage of real-time weather data enables the public to have better weather situational awareness, and be better prepared for weather changes. To better provide the public with timely alerts about adverse weather conditions, NEA introduced a new Heavy Rain Warning SMS alert service in August 2011. This alert system is a free subscription service, and is part of the integrated Heavy Rain and Water Level Alert Service, jointly operated by NEA and Public Utilities Board. With this SMS alert service, members of the public are able to receive alerts on their mobile devices whenever heavy rain is expected over any of the five sectors (North, South, East, West and Central) of Singapore. In addition, tidal information will be included if the heavy rain coincides with the high tide. Subscribers will also be notified with another SMS when heavy rain is no longer expected or has ceased. The new service is an expansion of the existing heavy rain SMS alerts, which were only made available to government agencies in the past. Launch of the Upper Air Observatory In an effort to leverage technology and provide continuous monitoring of atmospheric conditions above Singapore and the region, Meteorological Service Singapore (MSS) within the NEA, launched the Upper Air Observatory (UAO) on March 2012. The UAO serves to gather meteorological observations of the atmosphere, which are essential for weather monitoring, forecasting and climate research. It is also part of a global network of about 1,300 stations.

Minister (Environment and Water Resources), Dr Vivian Balakrishnan, releasing a weather balloon to mark the opening of the new UAO

Fitted with the latest upper-air sounding system, the new UAO will enable MSS to contribute reliable, high-quality observations to the international community to support forecasting and research purposes. Measurements are carried out at the site twice daily, through the release of balloon-borne meteorological sensors that measure wind, temperature, humidity and air pressure up to heights of 30km or more. The new UAO is also equipped with improved facilities for the launching of weather balloons. In addition, it is housed in a new building that boasts green features, such as solar panels and a rain harvesting system that collects rainwater to irrigate the buildings landscape. The UAO building was awarded the BCA Green Mark Gold award on 26 March 2012, recognising its environmentfriendly design and operational capabilities.



Enhancing Environmental Monitoring Capabilities

Integrated Environment System The Integrated Environment System (IES) has been introduced to enhance NEAs environment monitoring capabilities and analyses. In its operations, NEA utilises a variety of environmental and weather sensor networks, including an online weather monitoring system, a seismic monitoring network, a meteorological radar system, a stack emission monitoring system, a telemetric air quality monitoring network and video monitoring systems. The implementation of the IES will allow NEA to obtain greater value from these sensor networks, by consolidating them onto a single platform that provides officers with almost real-time access to integrated environmental data. The IES will also facilitate a deeper understanding of the relationships between multiple environmental factors and their impact on issues that NEA manages, giving the organisation better situational awareness during its operations. Through the IES, officers will also be able to take timely and effective action to mitigate environmental pollution and public health risks. In addition, information can be shared across different agencies, encouraging collaboration between public agencies and research institutes. To drive public engagement and ownership, pertinent environmental information will be made available to the public as well. The public will also be able to contribute environment-related information to NEA. The IES tender was called in January 2012, and the project is expected to take three years to complete.

Increasing Vigilance Against Dengue

Keeping Dengue Cases Low The dengue cyclical transmission trend was expected to peak in 2011 and 2012. From July to early August 2011, weekly dengue cases were showing a rising trend, corresponding to warmer temperature. Thus, to combat the spread of dengue, NEA has reinforced measures to reduce the number of dengue cases. NEA has managed to buck the rise of the dengue through the following measures: a. b. Surveillance of dengue cases, viruses and mosquito population; Serotype containment measures;

c. Intensive source reduction exercises; d. Inter-agency collaboration and e. Outreach to members of public in dengue prevention. By end 2011, Singapore has managed to contain the number of dengue cases to about 5,400 the same level as that of 2010. Recognising the important role that the community plays in efforts to keep dengue cases low, NEA will continue to actively engage the public, raising awareness about the dengue threat and sustaining dengue prevention measures.

NEA Officer highlighting potential breeding habitats to a resident



X-Dengue X-Dengue is a collaboration between NEA and a private entity Smart Communities Pte Ltd to promote greater vigilance among the public on dengue clusters. Since 1 October 2011, members of the public can subscribe to a free notification service to be alerted via SMS if a dengue cluster forms in a neighbourhood they live in or frequent. The system notifies subscribers when a new dengue cluster is formed, and when the cluster is within 150m of the subscribers location. In addition, SMS alerts are sent when the dengue cluster grows beyond 10 cases, and thereafter additional updates are given for every five new cases. Subscribers are also alerted when the cluster is closed. X-Dengues web-based system too allows subscribers to check on the locations of dengue clusters, as well as the distance between their location and the nearest dengue cluster. With X-Dengue, the public is now equipped with timely information about the location of the dengue clusters, enabling them to take the necessary preventive and protective steps to keep themselves and their loved ones safe from dengue.

Dengue Surveillance NEAs vigilant surveillance of the dengue virus (DENV) in Singapore through the monitoring of both serotypes and genotypes has enabled the early detection of critical warning signs that may signify the risk of an imminent dengue outbreak. This has allowed the Environmental Health Institute (EHI) within the NEA, to detect early alert signals for prompt intervention. Dengue fever is an illness resulting from an infection caused by a virus transmitted by the Aedes mosquito. The DENV exists as four distinct serotypes DENV-1, DENV-2, DENV3 and DENV-4. An infection from one serotype will provide immunity against the strain, but this will not protect individuals from the other three strains. At any one time, one or more serotypes may be circulating within the human population, and one of these is usually predominant. In 2011, it was observed that DENV-2 was the predominant circulating serotype for most of the year. However, in November 2011, NEA detected a significant increase in DENV-1, with DENV-1 cases exceeding those of DENV-2 in December 2011 and January 2012. The threat of a serotype switch signified the possibility of a surge in dengue, and this prompted the release of an early warning alert of a potential outbreak. This alert was

X-Dengue alert system

Figure: Dengue virus serotypes detected, 2011-2012



Figure: Dengue virus serotype switch and genotype emergence/establishment, 2005-2012

particularly crucial because the last outbreak of DENV-1 occurred in 2005, suggesting the possibility of waning immunity among the public regarding the strain. Besides observing serotype switches, NEAs virus surveillance also includes the monitoring of different genotypes. This active surveillance by the organisation has led to the detection of a newly emerged virus strain, known as genotype III DENV-1. This genotype has proven to be a stronger virus strain that can be easily transmitted. Its shorter extrinsic incubation period in the local Aedes mosquito and ability to reach high levels in the salivary glands within a shorter period of time makes it a greater threat. This is a vital discovery, because it means that despite the low Aedes mosquito population in Singapore, the virus can still be efficiently transmitted.

Through analyses and studies, NEA has concluded that the new genotype III DENV-1 has been involved in the large local dengue case clusters since April and May 2011. Using enhanced vector control operations targeting higherrisk areas, NEA has successfully mitigated the threat of the new genotype. As part of its efforts to safeguard Singapore, NEA will continue to closely monitor the circulating viruses and plan for a strategic and targeted response. UNITEDengue Through Cross Border Initiatives To facilitate cross-border dengue surveillance efforts, NEA and the Ministry of Health Malaysia have initiated UNited in Tackling Epidemic Dengue (UNITEDengue) a network for cross-border sharing of dengue surveillance information (virus and case data) and knowledge on dengue control.



Currently, Singapore, Malaysia (all states) and Indonesia (West Sumatra, Batam and the Makassar Provinces) are actively involved. UNITEDengue will enable the timely sharing of information on the dengue situation amongst neighbouring countries, to enhance preparedness for disease prevention and control. It will provide a common platform for public health institutions in the region to leverage on one anothers experience to strengthen their capability for dengue prevention and control.

As part of NEAs multi-faceted approach to improve toilet cleanliness, the agency formed a panel consisting of members from public agencies, non-governmental organisations and professional bodies in February 2012 to review the design requirements of public toilets under the Code of Practice for Public Health. This review aims to further improve the general design and infrastructure of public toilets, to facilitate the maintenance of the toilets, and encourage proper toilet use. The review will be completed in the second half of 2012. In addition, NEA supports efforts by RAS and the Public Hygiene Council to roll out various programmes to cultivate a clean toilet culture among toilet owners and users. Some of the programmes include Sustaining Toilets As Restrooms (S.T.A.R.) and Project F!ush, which engages community groups and leverages on them to reach out to operators and users of problematic premises, promoting good restroom etiquette. Time-stamping Regulations to Safeguard Public Food Consumption Since February 2012, NEA implemented new regulations that made it mandatory for caterers to time-stamp their food. Time-stamping serves as an advisory for consumers to know when the food was prepared, as well as the recommended time limit for its consumption. Studies have shown that food pathogens multiply quickly between 5oC and 60oC. Perishable cooked food left in this temperature range for over four hours may not be safe for consumption, as any food pathogens present in these foods could have multiplied to levels capable of causing food poisoning. The introduction of new regulations has been coupled with public education for both caterers and consumers to widen their knowledge about the potential health risks posed by consuming food that has not been kept at the proper temperature, or has gone beyond the safe time limit.

Enhancing Public Health and Food Hygiene Standards

Improving Hygiene Levels of Public Toilets In December 2010, seven major eating house chains were invited to certify the toilets in all their food outlets under the Restroom Association (Singapore)s (RAS) Happy Toilet Programme (HTP). Through a series of programmes and discussions with stakeholders, NEA has managed to garner the commitment of these operators to revamp their toilets according to the HTP standards. In 31 March 2012, all 98 coffee shop toilets under the seven major chains achieved the HTP certification.

Toilets under the Happy Toilet Programme



Promoting Energy Efficiency

Mandatory Energy Management Practices Mandatory energy management practices for large energy users will be introduced in 2013 under a new Energy Conservation Act (ECA). The Act will consolidate all energy efficiency-related legislation in Singapore. The draft bill for the new ECA was published on the REACH (Reaching Everyone for Active Citizenry @ Home) portal in December 2011 to obtain public feedback. Following public consultation, the bill was further refined. The draft Bill will be passed in Parliament in April 2012 and the Act will be gazetted on 1 June 2012. Under the ECA, companies in the industry and transport sectors consuming more than the equivalent of 15 GWh of energy each year will be required to appoint an energy

Time stamping regulation imposed on caterers

This enhanced food safety measure complements the other initiatives NEA has in place, as part of its continued commitment to improve the overall standards of food hygiene in Singapore. Improved Regulations for the Food Retail Industry The regulation of Singapores food retail industry is critical, as it ensures that food sold within the country is prepared hygienically, and is safe for public consumption. To further raise the standard of food hygiene in Singapore, NEA has worked closely with the food and beverage industry to improve the training of food handlers and Food Hygiene Officers (FHOs). Since April 2011, NEA has made it mandatory for food handlers in restaurants and restaurants permitted to cater to undergo and pass a refresher training session once every three years. This criterion is an expansion of the existing set of rules that food handlers in catering establishments and school canteens must adhere to. NEA will include other categories of food outlets in th scheme progressively. In December 2011, NEA also made it mandatory for all food courts to appoint at least one FHO to be trained. The FHO must also pass the Conduct Food & Beverage Hygiene Audit course. Caterers, restaurants and school canteens are bound by this rule. Because FHOs supervise the daily operation of kitchens, this regulation will ensure that they are equipped with the right knowledge and maintain high standards of food hygiene.



Union, Australia, Korea and China, which have already implemented this regulation.

Maintaining Clean Air

Sub-Regional Ministerial Steering Committee (MSC) on Transboundary Haze Pollution The Sub-Regional Ministerial Steering Committee (MSC) on Transboundary Haze Pollution was established in November 2006 to forge closer partnerships in the southern ASEAN region to combat haze pollution. As the chairman for 2011 and 2012, Singapore has initiated a Strategic Review of the MSC process and programmes to further enhance the effectiveness of the mechanism. From the Review that was endorsed by MSC Ministers, several key recommendations were initiated to enhance haze control management through early warning and monitoring, the sharing of best practices and experiences, and effective partnerships. Comprising a network of centres including Indonesias Environmental Management Centre, the Environment Institute of Malaysia (EiMAS) and the NEAs training arm, the Singapore Environment Institute (SEI), the Regional Haze Training Network (RHTN), was also set up to better coordinate and enhance training programmes related to the prevention and tackling of land and forest fires. As a programme under the RHTN to keep regional meteorologists abreast of advances in the field, the MSS conducted a two-day course on Interpretation of Satellite Imagery at the ASEAN Specialised Meteorological Centre (ASMC) from 28 to 29 November 2011. The course has benefited 15 participants from the MSC member countries and an NGO from Malaysia. To boost collective knowledge in the region, the SEI will partner Malaysias EiMAS to organise a course on Haze & Peatland Management on 15 to 17 May 2012. Also to be organised is the second MSC Forum Management of Forest Fires: Leveraging Partnerships

manager, monitor and report energy use and greenhouse gas emissions, and submit energy efficiency improvement plans. These requirements will complement existing schemes and capability-building programmes, such as the Energy Efficiency National Partnership (EENP). Minimum Energy Performance Standard The responsibility of minimising energy wastage lies with many stakeholders, and this includes both business corporations and the public. In September 2011, Minimum Energy Performance Standards (MEPS) was implemented for household air conditioners and refrigerators, in an effort to protect consumers from incurring high operating costs resulting from the use of inefficient appliances in their homes. Consumers will also be able to benefit from life-cycle cost savings through this regulation. To phase out energy-inefficient electrical appliances from the market, MEPS will remove models that fall short of the minimum energy performance levels. This serves to spur suppliers to introduce more energy-efficient appliances to the market. MEPS will be progressively tightened as the energy-efficiency of appliances in the market improves. The move to introduce the MEPS has placed Singapore on par with countries such as USA, the European



in Brunei Darussalam on 9 May 2012. It will focus on innovative approaches and collaborative solutions to actively involve key stakeholders, such as government officials, community groups, corporations and landowners. Moving forward, the MSC will continue to oversee plans to effectively tackle regional haze problems, as well as improve its initiatives and programmes. Euro V Standard for Diesel Vehicles With rapid globalisation and urbanisation, it is important to safeguard Singapores air quality by keeping the sources of air pollution in check. Among the many contributors of air pollution in Singapore are emissions from motor vehicles. In recent years, this has intensified with the growing number of vehicles. To combat this problem and maintain Singapores air quality, vehicle emission standards in the country are reviewed periodically, and revised when needed. To further improve air quality, NEA announced that Euro V emission standards will be adopted for newly registered diesel vehicles from January 2014. Besides reducing PM 2.5 levels, this would reduce other pollutants like nitrogen dioxide and ozone. Since 2010, NEA has been working closely with key stakeholders in the vehicle and fuel industries on the revision of the emission standard for diesel vehicles. Some of the key considerations prior to the implementation of the Euro V standard were the availability of vehicles and fuel, and the benefits of implementing the standard. The Euro V emission standard will be mandated from 1 January 2014. This move complements the existing measures set in place to tighten emission standards over the years. To pave the way for the implementation of the Euro V emission standard, Near Sulphur-Free Diesel (NSFD) will be introduced from 1 July 2013 to supply Euro V diesel vehicles with compatible diesel that has a low sulphur content.

Off-Road Diesel Engines (ORDEs) such as excavators, forklifts and power generators are another source of PM2.5. As a comprehensive measure to reduce all sources of PM2.5, the new mandatory emission standard will be imposed from July 2012 on all new imports of ORDEs. NEA will continue to work with key stakeholders to ensure the smooth implementation of the Euro V standard, as well as to plan for future revisions of vehicular emission standards. Smoking Prohibition Extension Smoking is the single largest cause of preventable death and the second major cause of death in the world. In addition, it is a key factor for cancer, heart disease, stroke and chronic obstructive pulmonary disease the top causes of death among Singaporeans. This health risks extend to second-hand smoke as well. With 86% of Singapores adult population being nonsmokers, there is a need to protect the public from the harmful effects of second-hand smoke. The long term goal is to prohibit smoking in all public places except at designated smoking areas. NEAs effort is part of a holistic
Places to be smoke-free
Common areas within residential buildings (i.e. common corridors, void decks, staircases)

Level of support


Sheltered walkways / linkways


Sheltered overhead bridges


Hospital outdoor compound


Key findings from e-poll survey



inter-agency effort under the National Tobacco Control Programme, led by Health Promotion Board (HPB) to reduce the prevalence of smoking in Singapore. To further enhance the protection of non-smokers from second-hand smoke, a review of the smoke-free places was carried out in 2011. As part of the review NEA and HPB, jointly launched a public consultation exercise via an e-poll survey to gather public sentiment and feedback on the places for the next smoking prohibition extension. The e-poll survey held over a six-week period from November to December 2011 received over 8,000 responses, with 89% supporting the extension of more smoke-free places. Feedback gathered through social media platforms, discussion forums and feedback channels also echoed the support for further extension. In March 2012, it was announced that the smoking prohibition would be extended to include common areas of residential premises, covered linkways and walkways, overhead bridges, a 5m radius around bus shelters, and outdoor hospital compounds. To prepare for the extension, consultations with relevant stakeholders including the Housing Development Board, the Land Transport Authority, Town Councils and other premise owners and managers, are being conducted to work out the implementation details. Consultation with the public and stakeholders plays an integral part of our policy review. Through such consultations, NEA is able to understand the needs and concerns of all affected parties, and find a balance between meeting public expectations and ensuring that the measures introduced are practical and implementable.

Pasir Ris Beach reopened to the public for water activities

According to the new grade, the water at the Pasir Ris beach is now suitable for water activities such as swimming, waterskiing and wakeboarding. In fact, this grade puts Pasir Ris beach at the same level as the popular recreational beaches at the Sentosa Island, the Seletar Island, the Sembawang Park, Changi and the East Coast Park. These five beaches are also monitored by NEA. This achievement was made possible because of the close partnership between NEA and PUB. NEA had identified the main sources of discharge into Pasir Ris beach and PUB had assisted in rectifying the discharge points through sewers rehabilitation. The rehabilitation of 23km of aging sewers was completed in March 2011. Since 2011, the water quality at the Pasir Ris beach has improved significantly, with only 3% of the collected samples having enterococcus counts greater than 200 per 100ml, compared to 7% in 2010. NEA will continue to closely monitor the water quality of the six beaches, and conduct the next annual review in 2013.

Preserving Clean Water

Annual Assessment of Water Quality at Recreational Beaches After going through a series of improvements and measures to raise its water quality from a grade of Fair to Good based on water quality guidelines set by the World Health Organization (WHO), the Pasir Ris beach was reopened on 27 January 2012.



Ensuring Clean Land

Joint Chemical Spill Exercise An estimated amount of 110,000 tonnes of hazardous chemicals, such as phenol, formaldehyde, toluene diisocyanate, ammonia, acids and alkalis, are transported between Malaysia and Singapore yearly using the Tuas Second Crossing. To ensure that relevant emergency response agencies from both countries are able to take swift and effective action should an incident occur, NEA and Johors Department of Environment (DOE) conducted a bilateral exercise to simulate a chemical spill incident on the Tuas Second Crossing in July 2011. The exercise was a test of the operational effectiveness of the Emergency Response Plan jointly developed by the two agencies, as part of the bilateral cooperation
Singapore and Malaysian participants of the exercise

SCDF officers dousing the fumes from the chemical spill



In recent years, public feedback on high-rise litter has also increased steadily, with 5,232 cases reported in 2011. This is twice the number of cases recorded in 2008, when 2,499 complaints were received. Although the majority of high-rise littering feedback is usually resolved after combined outreach efforts with Town Councils and members of grassroots organisations, there are cases of persistent high-rise litter-bugs and a growing demand from the public to take stern enforcement action against them. Enforcement operations against high rise littering are labour-intensive and it is usually difficult to identify the offenders as most of the offences are committed at night. To address the issue, NEA launched a pilot project that utilised high definition surveillance cameras and video analytic software to curb high-rise littering in Singapore. The cameras were installed at 10 areas in Singapore with littering problems, to identify and apprehend offenders who were caught in the act. In the later part of the year, NEA will deploy more surveillance cameras after careful review of the problem areas. The surveillance system will only be adopted as a last line of enforcement, because NEA believes in building greater individual ownership of the countrys public spaces, as well as nurturing the right values to maintain a cleaner Singapore.

NEA officers monitoring the air quality at the incident site

programme under the Malaysia-Singapore Joint Committee on the Environment. The eighth exercise at the Tuas Second Crossing was spearheaded by NEA with over 400 officers from both nations activated for the operation. Code-named Chembridge 8, the simulated exercise scenarios incorporated lessons learnt from the previous operations. The resources, capabilities and coordination of the Singapore Civil Defence Force and BOMBA, Malaysias Fire Services, were put to the test in the rescue of casualties trapped in vehicles during the mitigation of the chemical spill. Former PS (EWR) LG (NS) Desmond Kuek and Dr Che Abdul Rahim Bin Haji Nik, Deputy Secretary-General of Malaysias Ministry of Natural Resources and Environment, were the Guests-of-Honour at the event. Mr Andrew Tan, Chief Executive Officer of NEA, and Dato Hajah Rosnani, former Director-General of DOE, were also present as the Heads of respective exercise contingents. Curbing High-rise Littering through Surveillance and Video Analytics Many Singaporeans live in high-rise housing estates, and the prevalence of high-rise littering is a concern, because it mars the environment and poses a risk to public safety.

A Quieter Environment
Tightening of Construction Noise Regulations As Singapore continues to urbanise rapidly, more development projects are inevitably located within densely developed areas. To cater to public expectations for a quieter environment and feedback on construction noise, NEA had earlier prohibited all construction work for specific timings on weekends and public holidays, for sites established from 1 September 2010. These regulations apply to all construction sites within 150m of residential premises.



In September 2011, NEA tightened the current regulation to ensure a quieter environment for residents during the weekends and public holidays. Under these new regulations, construction work is prohibited from Saturday night after 10pm through to Monday. During public holidays, no construction work will be allowed from the 10pm of the eve of the Public Holiday till after the Public Holiday. The table below summarises the new construction noise regulations. Sites which are established on or after 1 Sep 2010 No work allowed from 10pm on Saturday to 10am on Sunday No work allowed from 10pm on eve of public holiday to 10am on the public holiday 1 Sep 2011 No work allowed from 10pm on Saturday to 7am on the following Monday No work allowed from 10pm on eve of public holiday to 7am on the day after the public holiday
NEA officer operating a noise meter

In addition, project managers of construction sites are able to assess the noise monitoring website to review the noise levels generated at the site. The system can also be programmed to send SMS alerts to these project managers if the noise level exceeds a certain limit. This enables the contractor to take immediate corrective measures to reduce their construction noise and prevent further noise nuisance to nearby residents.

Implementation of Construction Noise Alert system Since 2008, NEA has set in place regulations requiring all construction projects above $10 million to install and operate real-time noise monitoring system to monitor construction noise. In September 2011, this requirement was extended to include all construction projects above $3 million and all projects involving piling and demolition. With the real-time noise monitoring system in place, NEA can assess the noise monitoring website at any time to check the real-time noise levels measured on site. This improves operational responsiveness and efficiency as officers do not need to travel to the construction site to take noise measurements.


Keeping Singapore at the forefront of the green movement, NEA organises and participates in numerous environmental and organisational events and programmes, including symposiums, seminars and national movements. Our local, regional and global efforts have put us on the green map, enabling us to nurture a greener perspective for the organisation, as well as for Singapore.



Keeping Singapore Clean and Hygienic
Singapores First Public Hygiene Council In September 2011, the Public Hygiene Council (PHC) was formed to promote public hygiene. Comprising representatives from the People, Public and Private (3P) sectors, the council seeks to enhance community and industry efforts to improve the countrys cleanliness and hygiene standards. This is attained through undertaking a promotional role in raising awareness and cultivating community ownership of public spaces by supporting communities and providing platforms to address challenges and solutions regarding better public hygiene in Singapore. To cultivate community ownership, the PHC will identify hotspots or problem areas around Singapore, and rally the community to improve the cleanliness of these areas to turn them into bright spots, which are model examples. The PHC will also highlight models of public hygiene excellence to facilitate the sharing of best practices. A key thrust of the PHC is to drive active public discussion regarding hygiene issues. To generate interest and garner feedback from stakeholders, the PHC has organised a series of forums to involve the community. The inaugural Public Hygiene Forum for Schools was held on 7 March 2012, where principals and teachers came together to share ideas on hygiene programmes and best practices for good hygiene. Besides connecting with educational institutions, the PHC will also continue to organise public forums to generate public discourse on public cleanliness issues and co-create solutions to improve cleanliness and hygiene standards in communities. Forums at hotspot locales will be conducted to unite residents, park users and passionate individuals as well, to ignite support and implement solutions to address common bad hygiene behaviour. The first public forum will be held at the Khoo Teck Puat Hospital auditorium, which is located by the Yishun Pond to spark public concern and ownership of their environment and common space.

Press Conference on announcement of the formation of Public Hygiene Council

Sharing by schools at the inaugural Public Hygiene Forum



Project F!ush
Project F!ush is a pilot project initiated by PHC and Dunman High School. Held from January to April 2011, the projects mission was to raise awareness of the different approaches towards good hygiene and inculcate socially responsible attitudes and behaviours in public restrooms. For the project, students of Dunman High School adopted toilets in a coffee shop located along Tanjong Katong Road and designed educational posters to remind users about the significance of practising good toilet habits. The project seeks to inspire others to display positive hygiene habits when using public facilities, thereby contributing to a cleaner Singapore. Dunman High School will be extending the reach of Project F!ush with the adoption of the Jalan Batu Hawker Centre, which is located near the school.

Dunman High School students with their self-designed tissue packs which were used as marketing tools to raise awareness on good toilet habits

Towards Energy-efficiency
Continuing the Energy Efficiency National Partnership The industry-focused Energy Efficiency National Partnership (EENP) was launched by NEA, the Energy Market Authority (EMA) and the Economic Development Board (EDB) in April 2010. As of 31 December 2011, the programme attracted participation from 102 companies. The EENP seeks to encourage businesses to put in place energy management systems, provide opportunities for the industry to learn about energy efficiency ideas, technologies, practices, standards and share case studies. It recognises the efforts and achievements of corporations and corporate teams for excellent energy management practices to improve energy efficiency in their organisations. Such efforts aim to encourage companies to reduce their carbon footprint to better their long-term business competitiveness.

Minister (Environment and Water Resources), Dr Vivian Balakrishnan with Mr Liak Teng Lit, Chairman of the Public Hygiene Council, after a community clean-up of the Yishun Pond & vicinity on 1 December 2011



National Energy Efficiency Conference To strengthen the EENP partnership through knowledge sharing, NEA also organised the inaugural National Energy Efficiency Conference in 2011. Held at the Suntec Singapore International Convention and Exhibition Centre from 24 to 25 May 2011, the conference provided thought leadership in energy efficiency, bringing together energy efficiency experts and industry energy professionals to share best practices and success stories. Energy Efficiency Improvement Assistance Scheme The Energy Efficiency Improvement Assistance Scheme (EASe) is a co-funding scheme administered by NEA as an incentive for companies in the manufacturing and building sectors to conduct detailed studies on their energy consumption, and identify potential areas for energy efficiency improvement. EASe offers funding of up to 50% of the qualifying cost of engaging an expert consultant or Energy Services Company (ESCO) to conduct detailed energy assessments. The financial assistance, with a cap of $200,000, is available to Singapore-registered companies with buildings or manufacturing facilities in the country. Since its inception in April 2005, EASe has received a good response, with a total of $6.6 million approved for 235 applications. The applications came from

The National Energy Efficiency Conference 2011 held at Suntec Singapore

78 manufacturing plants and 157 buildings. The implementation of the identified energy conservation measures has resulted in real annual savings of $36.7 million or 142 kilotonnes of CO2 reduction.

Financial Year Number of applications approved Estimated annual energy savings (million) Estimated CO2 reduction (kilotonnes)
Annual EASe approved applications

2005 17 $7.00 88.54

2006 37 $5.87 22.5

2007 47 $13.47 49.1

2008 32 $6.56 19.85

2009 42 $15.66 58.99

2010 30 $14.92 40.89

2011 30 $17.19 36.82



EENP Awards

also aims to encourage companies to adopt a proactive approach towards energy management by identifying and sharing best practices for companies to emulate. There are three award categories namely, Excellence in Energy Management, Best Practices and Outstanding Energy Managers of the Year. The Excellence in Energy Management Award recognises companies that have demonstrated a high level of commitment to energy management. The Best Practices award recognises corporate teams whose implementation of energy efficiency projects have led to improvements in the energy performance of their facilities. The Outstanding Energy Managers of the Year award recognises outstanding Energy Managers (EMs) within the organisation who have demonstrated leadership in driving energy efficiency improvement across the organisation, and who have played an instrumental role in promoting energy efficiency initiatives within the organisation. Eight winners were honoured at the EENP Awards ceremony.
Category Excellence in Energy Management Best Practices Recipients Pfizer Asia Pacific Pte Ltd Glaxo Wellcome Manufacturing Pte Ltd Ascendas Land (S) Pte Ltd City Developments Limited Eastman Chemicals Singapore Pte Ltd MSD International GmbH Pfizer Asia Pacific Pte Ltd Outstanding Energy Managers of the Year Mr Yeo Yee Pang, Engineering Manager, Glaxo Wellcome Manufacturing Pte Ltd

Pfizer Asia Pacifics Engineering Services Director, Lee Chin Hoo, receiving Excellence in Energy Management Award from Minister (Environment and Water Resources), Dr Vivian Balakrishnan

The inaugural EENP Awards Ceremony was held at the Suntec Singapore International Convention and Exhibition Centre on 24 May 2011. The EENP Awards aims to foster a culture of sustained energy efficiency improvement in industry, especially the major energy consuming industries. The EENP Awards



Grant for Energy Efficiency Technologies The Grant for Energy Efficiency Technologies (GREET) scheme was established in November 2008 to encourage owners and/or operators of industrial facilities to have more investments in energy efficiency, by offsetting part of their investment cost. As of end March 2012, about $20.2 million has been approved for 31 Grant for Energy Efficient Technologies (GREET) applications. These projects are estimated to result in a total lifetime energy savings of $169 million. Financial Year Number of applications approved Estimated annual energy savings Estimated annual CO2 reduction (tonnes) 2009 5 2010 11 2011 15

Encouraging Environment Ownership Through Smart Applications

myENV To promote community engagement and encourage greater environmental ownership, NEA launched a first-of-its-kind application for smart phones at the Singapore International Water Week 2011, held on 5 July 2011. A one-stop portal, myENV which stands for My Environment acts as both an information source and a feedback channel for users. The application provides a platform to disseminate useful environmental information to the public, such as data about air quality, the weather and dengue clusters. Users can check on the grading of food caterers and source for licensed pest-control operations as well.


$3,206,168 $7,324,124




Annual approved GREET applications

NEA Energy Audit and Life Cycle Cost Calculator Two new iphone applications (apps) NEA Energy Audit and Life Cycle Cost Calculator will be launched in April to help the public estimate the breakdown of energy costs at home and calculate the overall energy costs over an appliances lifespan. The NEA Energy Audit mobile app allows households to find out which appliances are the top energy users at home and estimate the monthly energy costs incurred by each appliance. Households buying new energy-intensive appliances such as air-conditioners, refrigerators and clothes dryers can use the Life Cycle Cost Calculator app to estimate the life cycle costs (comprising purchase price and energy cost over the appliance lifespan) of different models of appliances.
myENV application



70,000 60,000 50,000 40,000 30,000 20,000 10,000 0 Jul-11 Aug-11 Sep-11 Oct-11 Nov-11 Dec-11 Jan-12F 2Feb-12 Mar-12
Statistics for myENV monthly downloads










To drive community participation, NEA has also encouraged users to give feedback by sharing pictures of environmental lapses. These have been attended to by the organisation. Since its release, myENV has received an overwhelmingly positive response from the public, recording over 62,055 downloads as at 31 March 2012.

Promoting Environmental Workshops, Training, and Research

Regional Workshop on Mosquito Taxonomy NEA co-hosted a regional workshop on mosquito taxonomy with the Walter Reed Biosystematics Unit (WRBU) of the US Smithsonian Institution from 5 to 9 September 2011. Held at the Nanyang Polytechnic (NYP), the workshop was led by expert taxonomists from NEA, the US Smithsonian Institution and the Armed Forces Research Institute of Medical Sciences (AFRIMS) in Thailand. The three worldrenowned external trainers comprised Dr Pollie L M Rueda (Research Entomologist, WRBU), Mr Jim Pecor (Museum Specialist, WRBU) and Dr Rampa Rattanarithikul
Mosquito taxonomy workshop in progress

Mosquito taxonomy workshop trainers and participants



(Taxonomist, AFRIMS). A total of 18 specialists from India, Indonesia, Malaysia, the Philippines, Singapore, Sri Lanka and Vietnam participated in the event. The objectives of the workshop were to equip participants with the relevant skills required to identify mosquito species that may be encountered during the surveillance of mosquito-borne diseases, and to foster closer collaboration among mosquito taxonomists in the region. Through the hosting of such workshops, NEA hopes to improve its capabilities and promote entomological research both locally and regionally. Taxonomy encompasses the identification, nomenclature and orderly classification of organisms into appropriate categories. The accurate identification of mosquitoes and a good knowledge of their biology are essential for research, vector control operations, control strategies and the risk assessment of mosquito-borne diseases.

Currently, NEA boasts an impressive collection of over 6,000 mosquitoes, representing at least 90 of the 137 species known to be present in Singapore. ASEAN Dengue Day The inaugural ASEAN (Association of Southeast Asian Nations) Dengue Day was held on 15 June 2011 a date set by ASEAN Health Ministers in 2010, as an initiative to raise awareness of dengue and demonstrate their commitment to tackling the disease. The event allows ASEAN members to work with the World Health Organization (WHO) to consolidate dengue prevention and control measures. NEA marked the significance of the first ASEAN Dengue Day with the official inauguration of the Environmental Health Institute (EHI) as a WHO Collaborating Centre (WHO CC) for Reference and Research of Arbovirus and their associated Vectors.



Director of the Environmental Health Institute, Dr Ng Lee-Ching, giving a presentation at Singapores inaugural Dengue Symposium

WHO Regional Director for the Western Pacific, Dr Shin Young-Soo, giving a speech at the inauguration ceremony for the designation of EHI as a WHO Collaborating Centre

The inauguration ceremony was held at Biopolis, and was graced by Minister (Environment and Water Resources), Dr Vivian Balakrishnan and the WHO Regional Director for the Western Pacific, Dr Shin Young-Soo. Dr Vivian Balakrishnan noted that the designation by WHO demonstrates its appreciation of EHI as a valued partner, and is an acknowledgement of EHIs tireless efforts to promote international collaboration. He urged EHI to forge closer linkages between scientific experts from different disciplines, and work with international institutions to promote a regional surveillance network for facilitating the timely exchange of surveillance information and improving the regions collective readiness and response to arboviral disease outbreaks. Dr Shin Young-Soo further noted EHIs capabilities and achievements, highlighting its excellent reputation regionally and internationally as a public health laboratory working on arbovirus biology, and its significant impact on disease control strategies. Such outstanding research has been clearly reflected in the quality of publications arising from EHI, with a notable 15 peer-reviewed scientific papers published in 2011 alone.

Minister (Environment and Water Resources), Dr Vivian Balakrishnan, and WHO Regional Director for the Western Pacific, Dr Shin Young-Soo, viewing the posters showcasing EHIs research



thus resulting in improved efficiency and sustainability, in addition to the better use of limited resources 4. United fight against dengue Regional information sharing and regional laboratory capacity building as two ways to improve the early detection of and response to outbreaks

Regional 3R Forum NEA hosted and co-organised the Third Meeting of the Regional 3R Forum in Asia with the Ministry of the Environment, Japan, and the United Nations Centre for Regional Development (UNCRD) from 5 to 7 October 2011.

Inauguration of the designation of EHI as a WHO Collaborating Centre

ASEAN Dengue Day featured a guided tour of the EHI, as well as Singapores inaugural Dengue Symposium, which the institute organised. The symposium was held for the local and international scientific communities and public health practitioners, to facilitate the sharing of best practices and perspectives regarding dengue prevention and control. WHO and ASEAN have developed four key messages aimed at policymakers, high-level officials and others concerned with dengue prevention and control. These are: 1. Calling for action from all 2. Dengue prevention and control as a shared responsibility

Shifting from reactive to proactive approaches Adopting a proactive approach from response-driven to long-term prevention and preparedness-driven activities

Mr Andrew Tan, NEAs Chief Executive Officer chairing the closing plenary session of the forum


Strengthening capacity in an efficient and sustainable way Integrating dengue prevention and control into proven existing and ongoing strategies and initiatives, which focus on capacity building for emerging infectious diseases,
Country delegates



The event has provided an invaluable platform for public policy dialogue, the transferring of knowledge and best practices, and regional cooperation regarding the 3Rs reducing, reusing and recycling. The three-day forum saw 200 participants from 23 countries in the Asia-Pacific region. The participants comprised high-level policymakers, government officials, representatives of the United Nations (UN), international and non-governmental organisations, and international experts in waste and resource management. The theme of the forum was Technology Transfer for Promoting the 3Rs Adapting, Implementing and Scaling Up Appropriate Technologies. Participants actively took part in closed-door sessions about improving resource efficiency, and technologies to manage municipal waste and new and emerging waste. The event concluded with the adoption of the Chairs summary and an annex containing the Recommendations of Singapore Forum on the 3Rs in Achieving a Resource Efficient Society in Asia, after an interactive debate involving the participants. The Chairs summary and annex were submitted on 28 October 2011 as regional input to the United Nations Conference on Sustainable Development Rio+20 in June 2012. These recommendations will serve as a guide for participating nations to work towards an effective transition to a green economy and strong 3R promotion. The forum ended with guided tours of the Semakau Landfill, the Tuas South Incineration Plant, the TES-AMM recycling plant and the NEWater Visitor Centre. Professional Sharing Series of Public Lectures The Professional Sharing Series of Public Lectures, initiated by NEAs training and knowledge division, the Singapore Environment Institute (SEI), is a knowledge-sharing platform focusing mainly on technical environmental issues. The initiative seeks to enhance NEAs environmental knowledge about developing and maintaining a sustainable,

Dr Graeme Pearman, a former Chief of Atmospheric Research at Australias Commonwealth Scientific and Industrial Research

Prof Rainer Stegmann, Director of the Residues and Resource Reclamation Centre (R3C) Australias Commonwealth Scientific and Industrial Research

quality environment for Singaporeans. NEA also aims to build upon its position as an environmental thought leader in the process. In the past financial year, six Professional Sharing Series of Public Lectures were held. The workshops were: Photocatalytic Technology: Harnessing Green Technology for a Sustainable Singapore on 28 April 2011 by Dr Loh Wah Sing, a former Chief Executive Officer (CEO) of the International Trade Institute



of Singapore, who shared about the possible applications of photocatalysis in environmental management and the importance for it to be championed by the public sector Zero Waste Society Dream or Reality? The Scottish Experience on 19 May 2011 by Prof Jim Baird, Director of the Caledonian Environment Centre at the Glasgow Caledonian University, who examined Scotlands journey towards zero waste, and how the country and the rest of the UK have set a course for a more resource-efficient society Building a Sustainable Safety Culture on 13 June 2011 by Mr Srinivasan Ramabhadran, Global Leader of Process Safety and Risk Management Offerings at DuPont Sustainable Solutions, who shared about DuPonts 200-year safety history, its strategies for creating and sustaining a culture of safety, and how safety excellence can improve business performance, practices, productivity and brand image, while protecting the lives of employees Waste as a Resource: Potential & Limits on 31 August 2011 by Prof Rainer Stegmann, Director of the Residues and Resource Reclamation Centre (R3C) at the Nanyang Technological University (NTU), who highlighted the threats of rising waste production, and the need to encourage the separate collection of bio-waste Future Trends in Air Quality Management: A MultiPollutant Strategy on 30 September 2011 by Ms Catherine MacDougall, air quality professional and author of the MacDougall Method, who discussed the significance of progressing from the current single-pollutant approach by adopting a multipollutant one Sustainable Development in a Challenging World on 18 January 2012 by Dr Graeme Pearman, a former Chief of Atmospheric Research at Australias Commonwealth Scientific and Industrial Research

IES Panel consisting of Mr Andrew Tan, NEAs Chief Executive Officer and Mr Paul Bennett, Managing Partner and Chief Creative Officer of IDEO

Organisation (CSIRO), who shared about the psychology behind how communities respond to the issue of sustainable development, and about the six considerations for sustainable development, such as managing risks and complexity, human dimensions and opportunities Innovation for the Environment Series The Innovation for the Environment Series (IES) is a new knowledge platform that aims to explore new ideas, examine the linkages between technology, design thinking and environmental management, and spark environmental innovation. The IES also brings together environmental thought leaders as well, who delve into innovative solutions and ideas for environmental sustainability. The lecture series was held on 20 October 2011, and featured Mr Paul Bennett, Managing Partner and Chief Creative Officer of IDEO.



Mr Bennett shared his insights into the process of design thinking, and how it can be used to enhance environmental sustainability. According to him, the underlying approach towards design thinking is to involve stakeholders in the co-designing solutions, thereby encouraging ownership and stewardship. With regard to promoting environmental sustainability in Singapore, several key suggestions were raised. They include personalising the relationship Singaporeans have with the use of energy, designing innovative ways to change Singaporeans behaviour and turning Singaporeans from passive consumers into active co-creators. Over 300 participants from the public, private and academic sectors have benefited from the lecture series. Raising Standards in Environmental Control NEA signed a memorandum of cooperation (MOC) with the Singapore Polytechnic (SP) on 12 July 2011 to boost the existing pool of Environmental Control Officers (ECOs) in the construction industry. The new programme will result in the addition of 900 ECOs over the next three years, adding to the current 1,700 ECOs in Singapore. A Technical Committee comprising subjectmatter experts from NEA, SP, National Water Agency - PUB and the Land Transport Authority ensures that a robust course curriculum and framework is developed for the training of ECOs. In addition, seminars and staff industrial attachment programmes are held to facilitate the sharing of knowledge and practices. This has helped to raise the professional standards of qualified ECOs in the industry. The partnership between NEA and SP is timely, because of the increasing building activities in Singapore, as well as the growing proximity between densely populated

A MOC to boost the existing pool of Environmental Control Officers (ECOs) in the construction industry was signed between Director (SEI) Mr Ong Eng Kian and Director of SPs Professional & Adult Continuing Education (PACE) Academy Mr V Maheantharan.

The MOC reflects both NEAs and SPs commitment to raising the professional standard of ECOs and further the competence and professionalism of the construction industry.



residential areas and industrial spaces. The rise in the number of licensed ECOs is necessary to minimise potential environmental health and pollution problems. The MOC reflects NEAs unwavering commitment to raise the professional standards of Singapores ECOs and its construction industry, so as to keep the nations construction sites free of environmental health problems. Singapore-Kitakyushu Seminar on Waste Management and Recycling As a country with finite resources and land limitations, Singapores emphasis on adopting a waste-to-resource integrative system has become a high-stakes investment for its future. By 2030, NEA envisages achieving a 70% recycling rate through a highly competitive and technology-driven processing infrastructure. The collection, disposal and recovery of waste will be enhanced to optimise land use and promote overall sustainability. In recent years, NEA has been working very closely with industry stakeholders to reach these objectives. One of the many partnerships is a joint seminar on waste management and recycling in Kitakyushu, Japan, organised by the SEI from 5 to 9 March 2012. The Kitakyushu Eco-Town is a well-tested model with a strong resource-recycling culture. As a successful ecotown, Kitakyushu is one of the most advanced cities in Japan in the areas of pollution control, waste management and recycling technologies. In July 2011, it was selected as a green growth model city by the Organisation for Economic Co-operation and Development. The SEI partnered the Japan International Cooperation Agency and Kitakyushu City to launch the programme, which seeks to enhance the knowledge capacities of both NEA and Singapores environmental industry. The programme is strongly supported by the Kitakyushu Asian Centre for Low Carbon Society, NEAs Waste and Resource Management Department and the Waste Management and Recycling Association of Singapore.

Singapore-Kitakyushu Joint Seminar on Waste Management & Recycling



The week-long seminar has provided participants with the opportunity to visit recycling centres that feature Kitakyushus advanced recycling technologies. These include facilities for fluorescent lamps, household appliances, paper, food waste and plastics. In addition, delegates have learnt about Polychlorinated Biphenyls waste disposal treatment, sludge and metal recycling, plastic-to-oil recycling and molten gasification disposal of household waste. The seminar has also facilitated the exchange of knowledge, the transferring of technology and capacity building. This can lead to mutual collaborations and growth opportunities for both countries waste management and recycling companies in the long run. Kitakyushus concept of an Eco-Model City is a case study that Singapore can actively learn and adapt best practices from. For instance, the transferring of technology from Kitakyushu companies will enable Singapore to build its capabilities and complement its strengths in systems and processes. Singapore businesses can also seek collaborative opportunities with Kitakyushu companies to develop a business or operating model that is optimal for both parties. Innovation and Learning Fiesta The inaugural Innovation and Learning Fiesta (ILF) 2012 was a reflection of NEAs ongoing commitment towards innovation. Held on 14 February 2012, the theme for the fiesta was NEA X-CEL, which focused on innovation, learning and excellence. Over 40 NEA staff members who exemplified the spirit of innovation and learning were recognised for their efforts and achievements at the event. In addition, three NEA Best PS21 Project Gold award winners Team InSpire (project: NEA Envirobotz), Team Optimus (project: Mobile Mozzie Microscope) and Team Song of Green Music (project: Song of Green Music) shared their experience of working on their projects, inspiring others to embark on a green journey as well.

The ILF 2012 also provided a platform to share about innovative practices put in place by renowned organisations such as Google, Facebook, 3M and Disney. Guest speaker Mr Harnek Singh, Vice President & Director of Business Excellence at ST Engineering, and a renowned business excellence assessor, spoke about ST Engineerings experience in innovation, learning and excellence, providing a refreshing perspective for participants. One of the highlights of the fiesta was the Hall of Excellence, where staff from all levels and divisions contributed ideas to help shape the Leadership, Planning, Information, People, Processes and Customers categories of the Business Excellence Framework that NEA has adopted since 2006. Over 800 staff members participated in the segment, and over 100 ideas were generated. The fiesta featured training workshops to inspire creativity and stimulate innovative thinking as well Innovation@The World Caf and the Activity-based Learning Workshop. Workplace Safety and Health Council messengers and the finalists from the Eco Music Challenge Seasons 1 and 2 also put up performances as a creative way of conveying workplace safety and environmental messages.

Working Together with the Industry

3R Programme for Hotels As a measure to help the hospitality industry achieve better waste management and increase waste recycling rates, the 3R Programme for Hotels was introduced on 1 July 2011 by NEA and the Singapore Hotel Association (SHA). The joint initiative is part of NEAs ongoing efforts to encourage different industry sectors to play their part in recycling and contributing to the recycling rate target of 70% by 2030. Current estimates have shown that hotels in Singapore produce about 60,000 tonnes of solid waste a year, and less than 10% is recycled. Under the programme, hotels will be able to establish a system to reduce solid waste through the formation of a green committee that will conduct waste audits, set waste



the professionalism, standards and productivity of the industry. Working closely with the cleaning industry and partner agencies including Ministry of Manpower, Ministry of Finance, Work Development Agency and e2i (Employment and Employability Institute), the five-year roadmap is in the final stages of its development. The road map aims to address many of the challenges faced by the large and fragmented industry, including manpower shortage, poor image, lack of emphasis on cleanliness and productivity standards and limited technology adoption. Currently, an estimated 900 cleaning companies are employing about 69,000 workers under the conservancy, commercial and F&B cleaning sub-sectors. Slated to be rolled out by the end of 2012/early 2013, the road map comprises a combination of initiatives and policy measures under the following four thrusts: 1. Capability and standards development Raise the standard of cleaning companies through the accreditation scheme Develop cleaning standards and productivity indicators for industry-wide adoption Raise entry barriers through regulation and licensing

Then Senior Minister of State, Ms Grace Fu, at the launch of the 3R Programme for hotels

reduction and recycling goals, and review existing practices. NEA will provide training opportunities for these committees as well, to better equip them with the relevant knowledge and skills to develop the 3R plans. The 3R Programme for Hotels will also foster expertise and knowledge sharing within the hotel industry, so that hotels can shorten the learning curve in improving their 3R efforts. The programme has received positive support from the industry, and has gained the commitment of 35% or 40 out of 114 of the hotels that are part of SHA. In addition, a 3R Training Workshop was held on 14 September 2011 at Hotel Grand Pacific, to equip hotels with the necessary knowledge to implement their own 3R programmes, as well as to showcase the 3R programme and recycling systems that have been implemented in Hotel Grand Pacific itself. Cleaning Industry Productivity Road Map As part of the national effort to raise productivity, NEA as the champion for the cleaning industry embarked on the development of a productivity roadmap to improve

2. Training and manpower resources Build skills and competencies of the cleaning workforce Enhance the professionalism of the industry

3. Technology and innovation Improve operational efficiency Enhance the added value for cleaning services

4. Education and communications Raise awareness and promote productivity initiatives



it allows service buyers to evaluate the quality of the various cleaning services before engaging them. The accreditation scheme targets companies that tender for the following types of cleaning contracts: Conservancy and public areas, such as town council areas Commercial premises, such as office buildings, shopping malls and educational institutions Food and beverage (F&B) establishments, such as hawker centres

Officers from the Accreditation Unit at a public outreach event

Enhance engagement to encourage responsible outsourcing Strengthen partnerships between service buyers and providers Profile and recognise industry leaders and individuals

To date, 61 cleaning companies have received the Clean Mark Silver Award, and there are 33 registered service buyers from public agencies, such as NEA, the Ministry of Education, the Housing & Development Board, the Urban Redevelopment Authority and PUB. Companies in the private sector, such as the Changi Airport Group and SBS Transit, have also included accreditation as a criterion in their cleaning contracts. With greater public outreach and the increasing demand for better cleanliness and professional standards, NEA expects more service buyers to come on board to engage cleaning services from accredited companies. Singapore Packaging Agreement The Singapore Packaging Agreement (SPA) is into its fifth year of harnessing voluntary industry efforts to reduce packaging waste through better production processes and product and packaging design. Through the SPA, NEA and industry players have worked together to achieve three key objectives reducing packaging waste arising from consumer products, raising consumer awareness on packaging waste minimisation and introducing supply chain initiatives that foster the sustainable use of resources in packaging. The SPA was implemented in two phases, with the first phase covering only food and beverage (F&B)

The key initiatives under the roadmap includes the Clean Mark Accreditation Scheme, development of cleanliness standards and productivity indicators, regulation of the cleaning industry in 2014, up-skilling of cleaner and management level staff under the WSQ framework, and funding schemes for greater technology adoption. Clean Mark Accreditation Scheme As part of its efforts to raise the service, cleaning and professional standards of Singapores cleaning industry, NEA has implemented the Clean Mark Accreditation Scheme since 21 July 2010. The scheme recognises companies that deliver higher standards of cleaning through the proper training of workers, the use of proper equipment and good employment practices. Companies can join the scheme voluntarily, and



include owners and managers of hotels, shopping malls and supermarkets, whose main role under the SPA is to provide recycling facilities for the building occupants. Since 2008, the 3R Packaging Awards (Distinction and Merit Awards) have been presented annually to SPA signatories who have made notable achievements and contributions towards the 3Rs of packaging waste. In 2010, the Platinum and Gold Awards were introduced to recognise signatories for their sustained efforts in reducing packaging waste. Platinum Awards are presented to signatories who have received Distinction Awards for two consecutive years. Gold Awards are given to signatories who have received a Merit Award and a Merit or Distinction Award in two consecutive years.



On 5 October 2011, Minister (Environment and Water Resources), Dr Vivian Balakrishnan, presented the 3R Packaging Awards to 21 outstanding signatories at the opening session of the Third Meeting of the Regional 3R Forum in Asia. The number of signatories has grown since the inception of the SPA. As of 31 December 2011, the number of organisations and companies that have joined the SPA as signatories stood at 128. The signatories have also made good progress in reducing waste. Over the first four years of the SPA, the signatories made commendable efforts to reduce packaging waste, and have managed to avert a cumulative 7,100 tonnes of this waste.

3R Packaging Awards 2011 booklet

packaging. This is because F&B packaging is one of the most common types of packaging waste generated by households. On 1 October 2009, the second phase commenced, and the SPA was extended to cover all types of product packaging, including that of detergents, toiletries, personalcare products and household products. Apart from manufacturers and users of packaging, targeted sectors

The cost savings achieved through the efforts of the signatories came up to $14.9 million.

Developing and Promoting the Industry

NEA will continue to groom Singapore companies into world class champions, enhancing environmental solutions for Singapore and promoting them to other cities through international platforms and projects.



Signing of a Memorandum of Understanding (MOU)

Workforce Skills Qualifications Framework for the Waste Management and Recycling Industry To raise the competency levels and service standards of Singapores waste management workforce, NEA and the Workforce Development Agency (WDA) launched the Workforce Skills Qualifications (WSQ) Framework for the Waste Management and Recycling Industry on 12 August 2011. As Singapore develops into a global city, there is a need to meet the increasing demand for cost-efficient and sustainable waste management as well as raise the productivity levels of the waste management workforce. The WSQ Framework is a first step towards professionalising the industry, which currently comprises some 500 companies and employs about 12,000 workers. To underscore the commitment to train the workforce, a memorandum of understanding (MOU) has been signed amongst NEA, WDA, the Waste Management

and Recycling Association of Singapore, the Building Construction and Timber Industries Employees Union and the four main public waste collectors in Singapore. The MOU recognises the joint efforts to improve the waste management workforce and enhance its competitiveness in the industry. Sino-Singapore Tianjin Eco-City NEA and its industry partners have been working closely with the agencys Chinese counterpart, the Eco-City Administration Committee (ECAC), on the environmental master-planning of the Sino-Singapore Tianjin Eco-City a flagship project between the governments of Singapore and China. Geared towards the vision of building a thriving city that is socially harmonious, environmentally friendly and resource-efficient, the team has achieved the initial successes of having met two out of seven environmental



Photo credits to Sino-Singapore Tianjin Eco-City Investment and Development Co., Ltd. (SSTEC)

Sino-Singapore Tianjin Eco-City

key performance indicators (KPIs) since the inception of the project. These are in the areas of waste treatment and noise pollution control. Both NEA and the ECAC have put in place comprehensive plans and robust guidelines to achieve the five remaining KPIs. These will be better monitored after 2013, when there will be an increase in economic activities, as well as an influx of residents.

Singapore-based Companies in the Sino-Singapore Tianjin Eco-City NEA has introduced two Singapore-based companies to the ECAC to be part of the Sino-Singapore Tianjin Eco-City, viz. the Eco-Wiz Group and LHT Holdings. The Eco-Wiz Group has proposed a food waste recycling system for the Eco-City, and the ECAC will consider purchasing and installing the system for test-bedding at the Eco-Business Park.



LHT Holdings signed an MOU on 17 April 2011 to invest up to RMB20 million to establish a wood waste recycling plant in the Eco-Industrial Park for the manufacturing and assembly of eco-wood products. The products produced by LHT Holdings will help developers in the Eco-City achieve the standards stipulated in the Green Building Evaluation System, through the use of recycled materials in the buildings. Consultancy Studies for developing and promoting Singapore-based waste management companies The Clean Environment Industry Committee commissioned two consultancy studies to raise the professionalism and productivity of the local waste management industry and to identify the opportunities for our waste management companies in overseas markets. This committee was formed in 2010 with the objective of positioning Singapore as a hub for innovative clean environment solutions. Chaired by CEO(NEA), with AMD(EDB) as Deputy Chairman. Members include representatives from EDB, IE Singapore, Spring Singapore, JTC and NEA. Environment Technology Research Programme NEAs Environment Technology Research Programme (ETRP) is a $21 million research fund focusing on sustainable waste management solutions and technologies. Started in 2009, the ETRP seeks to boost the technological know-how and manpower capabilities in Singapores waste management sector. The research focuses on resource and energy recovery for mixed and dedicated waste streams, as well as on special waste treatment. The grant is open to researchers from Institutes of Higher Learning (IHLs), public-sector agencies, not-for-profit research entities, Singapore-registered companies and forprofit research organisations.

The programmes fund is managed by the Environment Technology Office, which finances approved projects from requests-for-proposal (RFPs) in January and July. Since the introduction of the ETRP, a total of $12.3 million has been pledged for 11 projects, and NEA is currently evaluating projects from the sixth RFP. Innovation Project Fund NEAs Innovation Project Fund (IPF) was launched in June 2010 to support NEA-led projects that will directly address operational functions within the agency and enhance its technological competencies. The objectives of the IPF are to enhance the effectiveness of NEAs operations and build new capabilities to meet future challenges. Every year, NEA sets aside $2 million for the IPF, which is managed by the Environment Technology Office. To encourage participation from the ground, NEA regularly organises roadshows for the various departments within the agency, to facilitate the submission of innovative projects. A total of $895,000 was awarded to six NEA-led projects aimed to improve the organisations operational and scientific capabilities.


A cleaner and greener Singapore starts at home, within the community. Thats why NEA constantly engages the community by communicating in a variety of ways, such as events, social media and other marketing initiatives. We also seek to continually enhance our local environment, creating a country that every Singaporean can enjoy, care for and cherish.



Cultivating an Eco-friendly Culture
Youth for the Environment Day The Youth for the Environment Day (YED) is Singapores first environment-themed day for young Singaporeans, which sees them renew their commitment to caring for the environment. Initiated by NEA, the YED is aligned with the international Earth Day on 22 April each year. The event serves to remind young Singaporeans about the importance of practising good social graciousness and leading an environmentally conscious lifestyle to keep Singapore lively, clean and green. The inaugural YED was launched by then Minister (Environment and Water Resources), Dr Yaacob Ibrahim, at the National Library Building on 20 April 2011. An exhibition, entitled Our Environment: Safeguard, Nurture, Cherish was also on display during the ceremony. This exhibition tells the story of Singapores environmental achievements and it aims to raise awareness of how everyone in the community can do their part to sustain a clean and green environment.

Then Minister (EWR), Dr Yaacob Ibrahim and Mr Andrew Tan, NEAs Chief Executive Officer launching the Youth for the Environment Day

Mr Andrew Tan, NEAs Chief Executive Officer and Mr Lim Biow Chuan, Grassroots Advisor at the flag-off ceremony

Zhangde Primary School students working as one to clean up the environment



YED has been included as an annual event by the Ministry of Education (MOE) in the National Education calendar for all schools to champion their own activities. To mark the YED, four schools - Woodgrove Secondary School (North Zone), ITE College West (West Zone), ITE College East (East Zone) and Zhangde Primary School (South Zone), took the lead by organising recycling and litter- free activities for their respective zones on 21 April 2011. 46 schools and over 900 students were involved in these programmes. Across Singapore, more than 132 primary and secondary schools, JCs and ITEs also observed YED by conducting their own activities in the week before and after 22 April. Eco Music Challenge The Eco Music Challenge was first launched in 2010 as a platform to inspire Singaporeans to care for and appreciate our environment through music. The Eco Music Challenge reflects NEAs new approach in using music in a creative and meaningful way to engage the youth. It also provides aspiring young artistes with an opportunity to display their talent. Into its second season, the Eco Music Challenge continues to receive strong support from the public, after its successful run the previous year. In fact, Eco Music Challenge 2011 achieved a new milestone, receiving over 300 song entries from over 900 youth participants. The finale concert for Eco Music Challenge 2011 was held at Orchard Central, featuring performances by 13 budding music artists who expressed their appreciation and support for the environment through their music. The winning song, World Without Fences by Lee Fengheng, became Clean and Green Singapore 2012s official theme song, and was launched with a music video at Clean and Green Singapore 2012s opening ceremony. The finalists original compositions were also produced into the Eco Music Challenge music albums Season 1 and Season 2 that raised over $11,000 for the Nature Society (Singapore) to support the study and appreciation of the unique biodiversity found at Semakau Landfill. The Eco Music Challenge has also created a fan-base for NEA to disseminate useful environmental messages, and finalists have become NEAs ambassadors to spread the environmental message to the youth through their songs and by performing at community/corporate events.



Launch of Clean & Green Singapore 2012 involved 24 Members of Parliament

NEA will continue to seek innovative ways to engage Singapores youth, and empower them to create content that will promote the environment to their friends and community. Clean & Green Singapore 2012 Clean & Green Singapore (CGS) 2012 was launched on 29 October 2011, with the purpose of spurring Singaporeans to take action to care for Singapores environment. Launched by the Deputy Prime Minister, Mr Teo Chee Hean, the theme for CGS 2012 was Lets Make A Difference. The launch also marked the start of the two-day CGS 2012 Carnival as well as the year-long CGS initiative, which seeks to instil community pride and active individual ownership of the environment. There has been strong support from organisations in engaging the public to become involved in making a difference for the environment. Community Development

Councils (CDCs) and grassroots organisations have stepped up their efforts through their Litter-Free Ambassador programme. Building on these ongoing efforts, the refreshed Keep Singapore Clean effort, led by the Public Hygiene Council (PHC) and supporting NGOs, seeks to spur key stakeholders including schools and grassroots and private organisations to develop and champion their own initiatives to support the community in caring for the environment. At the CGS 2012 Carnival, over 20,000 visitors were treated to an engaging I-WE Journey exhibition, where showand-tell demonstrations were conducted by community volunteers. The exhibition also showcased the flagship community environmental projects from the five districts across Singapore. Other carnival activities included the Recycling Mania, the Green Bazaar and Eco-Workshops, where participants learnt how to make soap from used cooking oil, how to



create beautiful art pieces from discarded drink cans and packaging, and how to create their own terrariums and rain gardens. NEA will continue its ongoing efforts to promote the Keep Singapore Clean message through strategic partnerships with key stakeholders as well as public engagement programmes, inspiring Singaporeans to keep the country clean and green. 3P SYNC on the iPad 3P SYNC is a quarterly publication by NEA that targets its partners in the 3P sectors. By featuring articles and exemplary cases, NEA aims to use the publication as a platform to keep its partners abreast on environmental initiatives across Singapore, as well as to recognise their efforts and contributions towards environmental sustainability. In January 2012, NEA launched an electronic version of 3P SYNC, making it available on the iPad. The move was part of NEAs efforts to increase readership and ride on the increasing take-up rate of smart phones and tablets by Singapores youth and young adults. Through this new application, readers will be able to view photo slide shows, watch interesting videos, provide feedback and share articles with their friends, creating greater interest within the community. CGS Schools Carnival The CGS Schools Carnival was held from 9 to 10 November 2011 at the Institute of Technical Education (ITE) College West. The carnival has seen an increase in participation over the years, as more schools recognise the importance of inculcating good environmental values. The 2011 carnival saw over 10,000 students, teachers and parents from 240 schools participating in the many different activities throughout the two-day event.

Mr Alphonsus Gregory goes for a spin on the eco-transporter at the CGS Schools Carnival

A participant from the Thank You for Recycling Programme sharing her experience during the CGS Schools Carnival



The highlights included the Climate Change Photography Competition, Operation M.A.C.E (Monster Annihilation and Control Enforcement), the Alternative Energy Car Challenge (AEC) Solar Prix, the Environment Dance Floor and the Environmental Fashion Show competition. Organised by NEA and its co-organising schools and partners for the year, the carnival provided an opportunity for students in Singapore to learn green tips and discover ways in which they can contribute to the environment. Through a range of educational activities and display exhibitions, participants learnt how they can take ownership of the environment. To encourage environmental ownership at an early age, preschools were also involved in the carnival, where they displayed their creativity and coordination through the Preschool Art and Craft Competition and the Preschool Environmental Dance Competition. The CGS Schools Carnival was also a platform for schools and corporate partners under NEAs Corporate and School Partnership (CASP) programme to showcase their collaborative projects. In line with NEAs goal of creating opportunities for students to engage the community regarding environmental issues, Thank You for Recycling was launched by then Senior Minister of State, Ms Grace Fu. Thank You for Recycling is a new collaboration between NEA and Canon Singapore to encourage student youth leaders to spearhead ground-up projects and engage the community regarding recycling and other environmental sustainability issues. EcoFriend Awards 2011 The EcoFriend Awards recognise proactive individuals who have made significant contributions to the environment. These individuals come from different parts of the community, and include schoolteachers, students, the youth and volunteers from NGOs, public-sector agencies and private-sector organisations.

EcoFriends Awards Ceremony

This year, 11 EcoFriend Award recipients, including six young Singaporeans, were recognised as outstanding environmental champions and profiled as examples of how individuals can lead the community in taking ownership of the environment. The 2011 EcoFriend Awards ceremony was held in conjunction with the inaugural launch of the Youth for the Environment Day at the National Library Building. Recycling Week 2011 Recycling Week 2011 was held in conjunction with the World Environment Day on 5 June 2011, and was launched by Minister (Environment and Water Resources), Dr Vivian Balakrishnan. The event, which began as Recycling Day in 2004, aims to inspire Singaporeans to care for and protect our living environment by adopting an environmentally friendly lifestyle. Recycling Week 2011 was jointly organised by NEA, the Public Waste Collectors (PWCs), the National Library Board (NLB), the Peoples Association (PA), town councils, schools and grassroots organisations. The aim of Recycling Day 2011 was to heighten public awareness about the 3Rs reducing, reusing and recycling and to engage the community to practise them. NEA hopes that this will reduce the amount of waste sent to Singapores incineration plants, increasing the lifespan of Semakau Island the countrys only landfill.



Launch Event at Open Field next to Tampines MRT Station

Mr Jerome Baco, Country Manager of Veolia and GOH Dr Vivian Balakrishnan with Grinnie the Bin, the mascot for GRIN

and small household electric appliances to recycle, thereby reducing the quantity of waste at Singapores disposal facilities Storytelling and arts and crafts sessions, as well as book displays about recycling and the environment, at NLBs libraries Educational exhibits and activities focusing on the 3Rs at the event sites Activities by NEAs partners to promote the 3Rs, such as a car boot sale held at Marina Square from 11 to 12 June 2011 by MediaCorp

Minister and CEO NEA in conversation with Veolias operation manager on the new blue recycling bin and label

The week-long Recycling Day 2011 featured a series of activities and programmes to spread the 3R message. Its highlights included: The exchanging of recyclables (paper, plastics, cans, glass and old clothing) for groceries at the outreach community events, where the public also participated in a Champion Recycler contest that awarded contestants with the most recyclables (by weight) with cash vouchers The e-waste take-back programme, which involved the public bringing unwanted electronic equipment

Veolia ES Singapore, the PWC for the Tampines waste collection sector, has also launched its inaugural online recycling reward programme Grow your Recycling Incentives Now (GRIN). GRIN strives to encourage recycling participation among residents by awarding GRIN points that are proportional to the amount of recyclables they deposit into the recycling bins. The recycling bins for each private household and HDB estate are tagged with a unique radio frequency identification. This allows GRIN points to be credited into the households or Resident Committees account whenever the recyclables are weighed by the collection vehicles



Project Homecoming
Project Homecoming, Singapores first joint-brand printer ink and toner cartridge recycling initiative, was launched on 1 December 2011. Led by key industry players Brother, Canon, Dell, Epson and Lexmark, the project is supported by NEA and NLB. The initiative seeks to raise awareness in the community about the proper recycling of ink cartridges, by providing easily accessible bins conveniently located at 13 libraries across Singapore. All brands of cartridges, including non-participating brands, are accepted for recycling. The cartridges are periodically collected for sorting, and are sent back to their original manufacturers for proper recycling. In addition, Project Homecomings participating brands will also be able to contribute further to the community by educating the public about recycling, and encouraging them to adopt a green perspective. The initiative has enhanced NEAs efforts to minimise waste generation, and has contributed to a greener Singapore.

during the collection rounds. Accumulated GRIN points can be used to redeem gift vouchers via Veolias web portal. In addition, a new standardised recycling bin with a label designed to indicate the types of recyclables that can be deposited has been introduced. The bins were rolled out on 1 July 2011 and 1 Nov 2011 at the Pasir Ris-Tampines and Bedok waste collection sectors respectively. Eventually, the new bins will be introduced to the other collection sectors in Singapore to promote a common recycling identity, and to encourage the proper usage of recycling bins.

H3ROES Green Initiative

In November 2011, Canon and NEA rolled out the H3ROES Green Initiative a youth outreach programme that aims to groom young leaders in environmental stewardship. Through this programme, NEA and Canon hope to inspire environmental consciousness among Singaporeans by engaging them to be change agents from a young age. A total of 77 student leaders from 22 secondary schools were selected to participate in the rigorous and structured sixmonth training programme. H3ROES 2011 included a three-day experiential camp held at the Sustainable Living Kampung at the Bottle Tree Park, which taught students conservation concepts through an innovative hands-on learning process, and provided a refreshed perspective on environmental sustainability. In addition, the programme featured training sessions about the strategic use of social media, photography, measurement tools and design thinking, to equip the participants with the necessary skills and knowledge to develop and implement green initiatives and activities for the community.



At the end of H3ROES 2011, students put their knowledge to use by embarking on outreach programmes focusing on the 3Rs in their schools and communities from December 2011 to June 2012. The participants worked from their schools and presented their ideas to a Short-listing Panel in June 2012, which then selected the top five teams. The top five teams will present before the Evaluation Panel, from NGOs and interest groups, at the H3ROES Awards (Ceremony) on 31 July 2012, for the Project Championship. To ensure the continuity of the initiative, partnering schools have given their commitment to implement each years projects consecutively over the five-year collaboration period. The H3ROES Green Initiative has benefited students by enabling them to hone the right skill sets to be role models for their peers and the community. The programme seeks to reach out to more than 45,000 people in its five-year duration. Canon has already put in place plans to increase the intake for the next year and will form the H3ROES Alumni, to be named Y3R, in running national level 3R initiatives. NEA and Canon will also work closely with the Y3R alumni members to implement training programmes for the following year.

H3ROES Trainers at the training camp

H3ROES Initiators

H3ROES participants learning through hands-on activities



North East Community Engagement Green Survey The North East Community Engagement Green Survey (NE CEGS) is a collaboration between the North East CDC (NECDC) and NEA, which aims to measure and study the effectiveness of environmental outreach programmes within the district. The survey focuses on studying community ownership of the environment, awareness levels about anti-littering and dengue prevention behaviour, and the practices adopted by the community. The NE CEGS was launched on 26 November 2011 during the North East CGS 2012 by the districts Mayor, Mr Teo Ser Luck. At the end of February 2012, a total of 1,323 surveys were collected via interviews at NECDC community events. The analysis from the results of the survey has allowed both NEA and NECDC to have a greater understanding about the effectiveness of outreach programmes in influencing residents and changing their lifestyle habits. The results would also help NEA and NECDC to further enhance these programmes. Recycle@North West Recycle@North West was officially launched on 29 October 2011 by NEAs North West Regional Office, with the support of community green clubs. The programme aims to raise community awareness of waste minimisation and encourage residents to engage in active recycling. In this new initiative, green volunteers are deployed at recycling points in residential estates to share about the 3Rs with the residents. Through interaction and hands-on experiential learning, these residents will learn about conserving resources and categorising recyclables, which will help them practise recycling in their daily lives. The money collected from the sale of recyclables has also been used to help needy students, strengthening the cause of the project.

Engaging the young in this community green effort

NEA seeks to garner the residents commitment to recycling, as they transform from participants to volunteers and green champions, who will be able to contribute and share personal experiences with the community through the community green clubs. As of March 2012, NEAs North West Regional Office has set up six recycling points, and 300 volunteers have been recruited and trained. The success of the programme was reflected by the collection of 17,662kg of recyclables from January to March 2012. NEA aims to set up 45 recycling points by 2013. Project E.A.R.T.H. Project E.A.R.T.H. (Every Act of Recycling Trash Helps) is an iconic recycling initiative that was launched during the Central Singapore Public Health Forum on 25 July 2009 by then Minister (Environment and Water Resources), Dr Yaacob Ibrahim and Central Singapores former Mayor, Mr Zainudin Nordin. The project, co-organised by NEAs Central Regional Office and the Central Singapore CDC (CSCDC), was supported by 800 Super Waste Management, Veolia-ES, SembWaste



iContribute@South West iContribute@South West is a five-month programme developed by NEA and the South West CDC (SWCDC), and is supported by corporate partners ExxonMobil Asia Pacific and Philips Electronics Singapore. Launched on 19 November 2011 as part of the South West Clean & Green carnival by then Senior Minister of State, Ms Grace Fu, the initiative aims to encourage more residents to adopt energy-saving habits, such as switching to energyefficient light bulbs, setting air conditioner temperatures at 25oC and choosing energy-efficient appliances. iContribute@South West was in line with the South West Districts 10-year Environment and Community (ECo) Plan to reduce energy consumption by 10%. Through the programme, a $10 donation was given to Kids-Up!@ South West for every household that showed a reduction in energy usage on its electricity bill from November 2011 to March 2012.

Launch of 10% Total Project E.A.R.T.H Challenge at Kolam Ayer CC

and key grassroots organisations. It seeks to nurture a community that keeps resource conservation in mind. The first project the 10,000-Tonnes Project E.A.R.T.H. Challenge was introduced in 2009, and 2010 saw the introduction of Project E.A.R.T.H. e-recycling initiative. In 2011, the 10% Total Project E.A.R.T.H. Challenge was launched, with the aim to increase the number of participating schools and corporate partners as well as raise the number of recycling activities and tonnage of recyclables collected by 10%. The 10% target for recycling tonnage was achieved in 2011, with a total of 10,219.9 tonnes collected, compared to 8,079.52 tonnes the previous year. During the year, the number of recycling drives also increased from 202 to 282. Having achieved the initial targets, the Central Singapore District will raise the bar by setting a target of an additional 10% for 2012. To date, Project E.A.R.T.H. has reached out to 23 constituencies, 25 schools and 14 corporate partners in the Central Singapore District.

Educating residents on the importance of adopting energy-saving habits



The amount raised went to 3,500 low-income households in the district, which had their lighting systems replaced with energy-efficient ones. This has helped the households to reduce their electrical costs. As a prelude to the carnival, Dr Amy Khor, the South West Districts Mayor, and Mr Arthur Fong, the adviser for the Clementi grassroots organisations, joined 70 volunteers from ExxonMobil, the Clementi grassroots organisations and ITE College West in a re-lamping exercise for 100 needy households in blocks 366 and 367 along Clementi Avenue 2 on 12 November 2011. The volunteers also educated the residents about energysaving tips to assist them in saving both energy and money in the long run.

I am a Young Green Champ Organised by NEA, I am a Young Green Champ is a badge programme developed to instil awareness and inculcate good pro-environmental social habits in lowerprimary school students through fun, hands-on activities. The programme features three series, which focus on three environmental public health topics Good Toilet Hygiene Habits, Clean Environment and Dengue Prevention. Targeting students from primary one to three in the South East District, the series include resource materials such as guidebooks, activity cards, pens, rulers and bookmarks. Gold and Silver Certificates and badges are also provided, allowing teachers to reward students for completing the activities.



The comprehensive course materials have empowered teachers to train and guide the students participating in the programme. In May 2011, a total of 17 schools and over 2,700 students participated in the program. The second and third series of the programme themed Clean Environment and Dengue prevention will run in FY2012. Keep Singapore Beautiful Movement The Keep Singapore Beautiful Movement (KSBM) was formed on 19 October 2010 as a platform to bring together passionate individuals, community groups, schools, non-governmental organisations and businesses to share experiences and jointly organise environment-social activities to keep Singapore beautiful. A first KSBM build-up activity took place on 26 March 2011 where close to 100 students from Anderson Secondary School came together to clean up public areas in the vicinity of Punggol South Park. Organised by Ci Yuan Youth Executive Committee (YEC), a KSBM founding member, the activity seeks to engage residents to keep their estates clean and spur other estates and neighbourhoods to do the same. As part of KSBMs strategy to engage the community, a youth committee was formed to leverage on the youth segment to serve as a bridge to the community. The committee which comprise youth EcoFriend Award winners, NYAA Gold Award Holders alumni and NEAs Youth Environmental Envoys (YEE), also spearheaded the development of the KSBM National Youth Forum, on 3 September 2011. Held at the ITE College East Campus, the inaugural KSBM National Youth Forum was a one-day programme to bring together youth from across Singapore to brainstorm, discuss and contribute ideas to transform our environment and common spaces into beautiful and enjoyable places. Themed Its in Our Hands, it rallied youth to take the initiative to keep our country beautiful and adopt a proactive approach towards environmental ownership. Through challenging youths to conceptualise fresh and

KSBM National Youth Forum

KSBM Youth Forum Chief Facilitator, Hu Ching, sharing ideas generated from the forum



exciting ideas to mobile youths, schools and communities to realise the vision of a beautiful Singapore, many key ideas were generated during the experiential activities and brainstorming session The forum attended by 300 youth from secondary schools, junior colleges, polytechnics, ITEs and universities, was graced by Minister (Environment and Water Resources), Dr Vivian Balakrishnan. Further to the KSBM National Youth Forum, the youth committee will also lead a I(+1) youth flagship programme, where individuals (I) go the extra mile (+1) for to keep Singapore beautiful.

The HUP has given a new lease of life to the dilapidated buildings, providing patrons with a pleasant and clean dining environment. NEA currently manages 107 hawker centres, and 98 of them have already been upgraded under the HUP. In the latest upgrading exercise, the layouts of the hawker centres were reconfigured to allow for bigger stalls and wider passageways. These upgraded centres now provide barrier-free accessibility for the elderly and handicapped, as well as toilets with handicapped-friendly features and diaper-changing counters. In addition, improvements have been made to the ventilation at the hawker centres, such as wall-mounted oscillating fans at the common areas and exhaust flue systems for cooked-food stalls to minimise any fumes. The upgraded centres have also been designed with energyefficient features that make use of natural lighting to reduce energy consumption. The two hawker centres at Ang Mo Kio Avenue 10 and Telok Blangah Drive resumed business in December 2011, while the other two opened on 1 March 2012. Upcoming Hawker Centres In October 2011, Minister (Environment and Water Resources), Dr Vivian Balakrishnan, announced that 10 new hawker centres will be built in the next decade to cater to the needs of the community. The increase in the number of hawker stalls will provide the public with affordable food, and create a stabilising effect on food prices by exerting a downward pressure on rentals over time. As part of public consultation, the Hawker Centre Public Consultation Panel was formed in November 2011, to formulate new ideas to improve the vibrancy, design and management of the new hawker centres. In April 2012, the Hawker Centre Public Consultation Panel will submit a final recommendation report to the Government. Some of the key proposals will include having

Catering to Community Needs

Hawker Centres Upgrading Programme As part of the Hawker Centres Upgrading Programme (HUP), four hawker centres located at Block 409 Ang Mo Kio Avenue 10, Block 115 Bukit Merah View, Block 4A Jalan Batu and Block 82 Telok Blangah Drive Market underwent a facelift in FY2011.



Creating Awareness about the Environment

Climate Change Video In 2010, NEA produced a brochure entitled Climate Change: How It Affects You, as part of its efforts to educate the public about climate change. To further reinforce its message and convey the essence of the brochure, NEA has produced a video as a supplement to showcase the science of climate change and its longterm impact on Singapore, the adaptation and mitigation measures that the Government is taking, and the practical steps the public can take to help address the challenges of climate change. The video covers an overview of the science behind climate change, and its impacts on Singapore based on findings from the first nation-wide climate change study conducted by NEA. It addresses Singapores measures in managing floods and water resources, protecting the coastline, keeping the nation cool, controlling vector-borne diseases and preserving the countrys biodiversity. the hawker centres managed and operated by a socially conscious operator, promoting environmental sustainability through more efficient usage of energy and water resources, setting up a business centre to support new hawkerpreneurs and branding hawker centres as kitchens of the world. To provide a wide selection of food for Singaporeans at affordable prices, seven new hawker centre sites have been confirmed in the towns of Bukit Panjang, Yishun, Pasir Ris, Jurong West, Woodlands, Punggol and Tampines, where there is currently an under-provision of cooked-food stalls. The sites were identified after taking into account the availability of complementary facilities, as well as the compatibility with adjacent land use. The development of these new hawker centres is slated for completion within the next five years. The Ministry of the Environment and Water Resources and NEA will continue to explore sites to be built in other towns with under-provision of cooked food stalls. In addition, the video features a segment detailing energyefficiency measures for industries, buildings, transport and households, as well as take-home tips for the general public regarding how they can help contribute to the fight against



climate change. The video was launched on 17 March 2012 through screenings during the Environmental Regional Workshops, which were organised for grassroots leaders by NEAs regional offices. Copies of the video have been distributed to NEAs other regional offices and schools. Launch of The Weather and Climate of Singapore A new book entitled The Weather and Climate of Singapore was launched on 23 March 2012. A publication for students, teachers and the general public, it is the first comprehensive book on the weather and climate of Singapore. Designed to excite and engage readers, the 228-page book contains information on monsoons, clouds, and the science of weather observation and prediction, using photographs, illustrations, graphics and satellite images. Recent extreme weather events have served as reminders of the growing importance of accurate weather and climate predictions and information. With growing public interest in Singapores weather and climate, the launch of the book was timely, complementing the Meteorological Service Singapores (MSS) intention to make more comprehensive real-time data available in the coming months. ENVISION NEA believes that well-informed discussions are an essential starting point for identifying the right solutions towards a cleaner, more beautiful and healthier environment for all. This is why NEA has produced ENVISION, a magazine that aims to help promote thought leadership to industry players and policymakers. The inaugural bi-annual magazine was launched on 14 February 2012, at NEAs Innovation and Learning Fiesta. Produced by the Singapore Environment Institute (SEI), ENVISION is a technical publication showcasing the nations experience and perspectives in environmental management.
Minister (Environment and Water Resources), Dr Vivian Balakrishnan congratulating the author, Ms Micheline Fong for a job well done



From technology briefings to thought leadership interviews, infrastructural reviews and project case studies, ENVISION provides a diversity of material. The magazine also explores regional and global perspectives, sharing practitioner insights from a variety of industry backgrounds. With half the worlds population now living in cities, the inaugural issues focus is on waste management and resource recovery a looming challenge facing many cities in the region. Closing the waste, energy and water loops will be a key defining challenge for municipal authorities and city planners. The first issue also features an exclusive interview with one of Singapores early environmental pioneers, Mr Lee Ek Tieng. Entrusted with the challenging task of cleaning up the iconic Singapore River in 1977, Mr Lee and his team of dedicated officers demonstrated how high-level vision can become reality through strong political will, an integrated approach and good implementation.

Inaugural Issue of ENVISION

Launch of ENVISION at NEAs Innovation and Learning Fiesta




Awards and accolades

AARP Best Employers Award NEA was honoured with two awards in the past financial year, recognising its efforts and commitment towards excellence in its Human Resource policies and strategies. The agency earned the AARP Best Employers for Workers over 50 International Award in 2011. A global accolade, NEA is proud to be one of the two Singapore employers to have earned this title. For the first time, NEA was conferred the Singapores 100 Leading Graduate Employers Award as well the result of votes from students and graduates in Singapore.

Operation M.A.C.E is an innovative educational initiative developed by NEA to promote dengue awareness among the youth and the internet-savvy. It underscores NEAs dedication in seeking new and creative ways to reach out to audiences. Through the online platform, NEA has been able to publicise community messages to further enhance its efforts. Operation M.A.C.E was one of the 200 projects selected for presentation. Eight other entries from organisations in Singapore also had the opportunity to showcase their projects on an international stage, with audiences from China, India, Japan, Korea, USA and the ASEAN nations. The entries from Singapore gained strong recognition, with 10 receiving the Excellent Award and 9 achieving the Distinguished Award. Operation M.A.C.E is part of NEAs overall multi-pronged strategy to control dengue through public education and community involvement. By engaging the youth, they can become strong influencers to drive the dengue prevention message directly into households.

DCEO (Technology & Corporate Development), Mr Joseph Hui, received the award trophy on behalf of NEA

Operation M.A.C.E NEAs Operation M.A.C.E earned the Distinguished Award at the International Convention on Quality Control Circles (ICQCC) 2011, held from 12 to 13 September 2011 in Yokohama, Japan. The initiative was the first NEA project to be submitted to the ICQCC 2011. Operation M.A.C.E also bagged the Silver award at the 2010 PS21 ExCEL Convention.

Opening Ceremony of ICQCC 2011 in Yokohama, Japan



PS21 ExCEL Convention 2011 PS21 was introduced with the aim of building a public service that is ready for change and ready to change. It is a people-centric mass movement that encourages public officers to be responsive, flexible and innovative in their areas of work. This helps to maintain Singapores competitive advantage, and contributes to the continuing success of the country. The PS21 ExCEL Convention 2011 was held at the F1 Pit Building from 10 to 11 November 2011. Its theme was Towards an Exceptional Public Service, which reiterates the importance of building a customer-centric, collaborative and creative public sector. The theme also encourages public officers to embrace a mindset and culture of change. The two-day convention featured the PS21 Awards Ceremony as well, which recognises the most innovative and value-adding ideas initiated by public officers. The Best Ideator Award honours individuals who have made significant contributions in terms of ideas and suggestions for improvement. The Gold award for the year went to Mr Nasir K K Maideen for his conceptualisation of two award-winning NEA Best PS21 Projects the Mobile Mozzie Microscope and the Junction Eyes Terminal. His simple, yet innovative, idea of adopting the miniature microscopes used by jewellers to develop a Mobile Mozzie Microscope for examining and identifying larvae has helped to generate an estimated potential productivity gain of 46%. The Bronze award went to Mr Ng Hock Peng for his suggestion to use the crane bucket weight as a reference test weight. This has reduced the full calibration work duration from five hours to just 10 minutes, saving time as well as manpower. Besides receiving the Best Ideator Award, two NEA officers Ms Michelle Lee and Mr Ng Kian Peng also received a Certificate of Recognition in the Outstanding Activist Award category for their active roles in promoting PS21.

Mr Nasir K K Maideen receiving his best ideator award from HCS, Mr Peter Ong

Mr Ng Hock Peng receiving his best ideator award from HCS, Mr Peter Ong

Acknowledging the ideas and creativity involved, the Mobile Mozzie Microscope and the Envirobotz projects were awarded a Certificate of Recognition in the Best PS21 Project Award category as well. The two projects were exhibited at NEAs Innovation and Learning Fiesta 2012 to encourage the sharing of best practices, as well as to inspire others.



Developing Our People

Engagement Initiatives As part of NEAs efforts to engage and connect with its people, the agency has initiated several organisation-wide activities and programmes. These include regular town hall sessions with NEAs Chief Executive Officer (CEO), Human Resource (HR) Roadshows, the Organisational Climate Survey (OCS) and the Employee Value Proposition (EVP), which gathers input and insights from NEAs staff. Talent Management NEA firmly believes in the importance of retaining valuable employees within the organisation, and strives to recognise employees who have consistently performed well and surpassed expectations.

This commitment was reflected in 161 promotions for monthly-rated employees (MREs), 66 promotions for dailyrated employees (DREs) and 122 postings by NEA in the past financial year. One of the critical elements in talent management is to enhance the expertise and exposure of employees. The Talent Management Framework has been enhanced to develop employees and build key domain expertise as well as leadership skills. Structured job rotations and cross-functional development assignments have also been put in place to broaden the horizons of NEAs employees. ACE ACE, a one-stop, integrated HR portal, was introduced to NEAs employees in August 2011. The seamless platform contains essential information and helpful resources for the agency and its employees.

Mr Andrew Tan, NEAs Chief Executive Officer addressing employees at a Superman Forum



Work-life Harmony NEA believes that a healthy and engaged workforce will propel the organisation towards its goal to establish itself as an effective regulator and champion of the environment. This is why work-life harmony is vital, and NEA has organised several activities to promote it. They include Sports Convenor, Zest! For life, the NEAt Kids Club, lunch time talk and Health Screening.

Recruitment Efforts In April 2011, NEA rebranded its recruitment advertisements to strengthen its proposition and positioning. In addition, selected employees were featured in the November 2011 issue of BrightMinds Career Magazine to promote NEA as a preferred employer.

Managing Risks for a Future Ready NEA

Enterprise Risk Management NEA began Enterprise Risk Management (ERM) in 2007, which has since become an integral part of the organisations work and culture. Within NEA, ERM is a deliberate process of planning, organising, leading and managing the organisations activities to minimise the risks that affect its effectiveness. It is also one of the key fundamentals of good corporate governance. Managing risk is of paramount importance to NEAs senior management. This is why an ERM Committee conducts a review of strategic and operational risks every quarter, and provides direction for NEAs risk management policies and practices. The committee is chaired by Mr Andrew Tan, NEAs CEO, and consists of Divisional Directors from the agency. NEA is also looking to appoint Mr Joseph Hui, Deputy CEO of Technology & Corporate Development as Chief Risk Officer (CRO) to consolidate and drive its risk management efforts. The announcement will be made in FY2012/13. In 2012, various initiatives were launched to improve NEAs risk management culture and systems even further. The agency has extended its risk management awareness training programme to all its employees, and the training materials were customised to ensure the effectiveness of the training. The training has been well received, with about 90% of the attendees recommending the course to their colleagues. The importance of risk management has also been communicated to NEAs employees through a range of platforms and channels. These include the organisation-



wide circulation of news clippings with learning points in risk management, as well as a regular newsletter entitled Risk Digest that shares about recent happenings in NEA regarding risk management. In addition, the ERM intranet portal has been revamped and transformed into a resource website to promote information about ERM, through the sharing of risk articles and videos of past risk management training and presentations by external speakers. In 2012, NEA is also rolling out a pilot Risk Control Self Assessment (RCSA) to strengthen the internal controls to mitigate operational risks. When the RCSA programme is successfully completed, it will be gradually implemented across the entire organisation.

In FY2011, NEA put in place a sustainability framework and a robust governance structure for sustainability. The framework guides NEA in building upon its existing programmes and developing new initiatives to embed sustainability in its work processes, and promote mindsets and behaviourial change for sustainability within the organisation. Some of NEAs environmental sustainability initiatives include replanting 136,000m2 of mangroves after the construction of the offshore Semakau Landfill, integrating green design into NEAs newest meteorological service facility along Kim Chuan Road, championing and implementing internal measures to comply with the requirements under the Public Sector Taking the Lead in Environmental Sustainability (PSTLES) initiative, and initiating a 5 year internal challenge to reduce NEAs electricity and water consumption by 10% below business-as-usual levels. These initiatives reflect NEAs past and continuing efforts to ensure that the organisations internal guiding principles for sustainability Walk the Talk, Innovate for Sustainability, Share with the Community and Embed Sustainability (W.I.S.E.) are integrated into NEAs day to day work.

Sustainability Efforts in NEA

NEAs Commitment to Sustainability As the environmental agency in Singapore, NEA seeks to walk the talk and lead by example in embracing and embedding sustainability in its operations.



These internal efforts to promote sustainability are in line with the Sustainable Development Blueprint launched by the Government in 2009, which aims to mould Singapore into a more liveable and sustainable city. The Sustainable Development Blueprint highlights the importance of balancing economic and environmental sustainability, and encourages organisations, businesses, and industries to move beyond corporate social responsibility to strengthen their competitive advantage. Other than promoting environmental sustainability within NEA, NEA seeks to create a safe and engaging workplace for staff through workplace health and safety programme, talent management programme, various staff engagement platforms and corporate social responsibility activities. The agency seeks to provide equal learning opportunities for staff, encourage all to innovate for sustainability, inculcate a strong risk management culture within the organisation and contribute to the community. NEA will document its work and publish its first sustainability report for FY2011 in July 2012. The move towards sustainability reporting highlights NEAs commitment to transparency and accountability regarding its work and the environmental causes it champions. Through the sustainability report, NEA aims to motivate and inspire other public agencies and businesses to embark on their own journey of sustainability, unlocking the true value of their organisations. Public Sector Taking the Lead in Environmental Sustainability Under the Public Sector Taking the Lead in Environmental Sustainability (PSTLES) initiative, the public sector is committed to use energy and resources more efficiently. Improving energy efficiency is a key thrust of the PSTLES programme, because it benefits the environment, reduces wastage and saves money. Under this programme, all large public-sector office buildings, polytechnics and technical institutions with central air-conditioning systems and an

air-conditioned area greater than 10,000m2 will undergo energy audits. Energy usage of infrastructural facilities will be audited after that. Existing public buildings will need to attain the Green Mark GoldPlus rating by 2020, and new public buildings must attain the Green Mark Platinum rating. In the longer term, NEA will work towards the widespread adoption of energyefficiency targets for new public-sector buildings. Public agencies are also encouraged to adopt the Guaranteed Energy Savings Performance (GESP) contract to meet chiller plant efficiency targets and implement energy conservation measures from energy audits. Under a GESP contract, the agency invests in retrofitting project by engaging an Energy Services Company (ESCO) who will carry out an energy audit and identify and implement energy-saving measures. In 2011, GESP contracts were called for 13 public sector buildings.

Corporate Social Responsibility

NEAs Adopted Charities for FY2011 As part of its corporate social responsibility efforts, NEA has adopted two charity organisations for FY2011. They are the Childrens Cancer Foundation (CCF) and the Singapore Childrens Society (SCS).

Invited guests from Childrens Cancer Foundation at NEAs Family Day at the Singapore Zoo



In July 2011, NEA organised its Family Day at the Singapore Zoo and beneficiaries from the CCF were also invited to participate in this family event. To spread the Christmas cheer, NEA staff volunteers also organised a Christmas Party in December 2011 for the children from the CCF. A total of $5,000 was raised by staff for its adopted charity at this event. In addition to the Christmas Party, a Christmas Carolling session at Sunbeam place was also organised for the children from SCS on 21 December 2011. In 2012, NEA organised a Chinese New Year Recycling Drive to raise funds for the SCS. Proceeds from this recycling drive were donated to the SCS. Semakau Run 2011 Into its fifth year, the Semakau Run 2011, which was jointly organised by NEA and MediaCorp, saw some 200 corporate participants and guests in the competitive 5km runs and 1.3km leisure walk. The event raised a total of $280,000 pledged by 23 companies and a foundation which will go to five beneficiaries. They are the Singapore Environment Council, the Nature Society (Singapore) (NSS), HCA Hospice Care and the Association for Persons with Special Needs (APSN) Katong School, and NEAs adopted charity, Childrens Cancer Foundation. The Semakau Run was introduced in 2007 to spur businesses and the public to work towards the common goal of long-term, sustainable development for Singapore, by reducing, reusing and recycling our waste, and conserving our limited resources. The event also serves as a platform to gather donations for environmental causes by non-governmental organisations (NGOs) and social service charities. Since its launch, the Semakau Run has raised $1.8million, benefiting eight NGOs, four social service charities and the Amalgamated Union of Public Daily Rated Workers (AUPDRW). These beneficiaries have used the funds to develop, improve, and maintain their community outreach initiatives, environmental programmes and social services for the good of the environment and society.
Cheque presentation to beneficiary representatives by GOH together with then Senior Minister of State, NEAs Chief Executive Officer and Head, Sales & Marketing, MediaCorp

Flag off by GOH, Minister (Environment and Water Resources), Dr Vivian Balakrishnan



Winning Photo Taken by S Dinesh (ITE College Central)

In the lead-up to the Semakau Run 2011, NSS organised a nature photography contest for Institute of Technical Education (ITE) students at Pulau Semakau on 17 September 2011. The contest was part of an educational outreach programme for the 44 students, which promoted nature appreciation and awareness. A total of 379 entries were received, each featuring a splendid display of the flora and fauna on the island that was captured by the young

and talented photographers. Among the interesting plants and animals photographed were flying whimbrels, monitor lizards and atlas moths. The winning photograph was taken by 17-year-old S Dinesh. His winning entry, as well as the other top nine photographs, were featured as exhibits at the Semakau Run 2011.


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