?

our 1rusLed arLner for Managed l1

and Cloud Servlces
8us|ness Mode|
and
Core Competenc|es


uellverlng Servlce Lxcellence
slnce 1993
CcLober 23, 2013 2
About UD1 and our Cer|ngs
Iast Iacts:
! 51S0M - Annua| Sa|es across 2
States and the Car|bbean
! lounded ln 1993: Mlaml, lL
! 100+ employees
! Cver 300 cusLomers
! 60+ Senlor Cerued Lnglneers

Managed I.1. Serv|ces
o Appllcauons: Mlcroso Au/Lxchange, vMWare/ClLrlx, and SCL
o Pelpdesk
o lnfrasLrucLure: Servers/neLwork/SLorage/neLwork/uC


"C|oud-as-a-Serv|ce"
o vlrLual ueskLop/CllenL Compuung
o 8ackup/8ecovery & vlrLual ulsasLer 8ecovery
o Mlcroso Lxchange and ShareolnL
o lnfrasLrucLure (Server/SLorage)
o uC/vldeo Conferenclng (Clsco only)


Infrastructure So|unons and rofess|ona| Serv|ces
Markets Served
UD1's Customers by Vernca|

Small, Medlum, and LnLerprlse
SLLu - SLaLe, Local, and Lducauon
PealLhcare
Legal and llnanclal Servlces
CaplLal MarkeLs
8eal LsLaLe
1ravel and PosplLallLy
Lng|neer|ng
8e|ng a trusted |eader |n our he|d means our 1echno|ogy 1eam
ho|ds the h|ghest ava||ab|e |eve|s of |ndustry cernhcanon.
C|sco
! Clsco Cerued lnLerneLwork LxperL (CClL)
! Clsco Cerued ueslgn AssoclaLe (CCuA)
! Clsco Cerued volce rofesslonal (CCv)
! Clsco Cerued neLwork rofesslonal (CCn)
! Clsco Cerued SecurlLy rofesslonal (CCS)
! Clsco lronorL Cerued SecurlLy rofesslonal (ClCS)
! Clsco 8ouung and SwlLchlng Soluuons SpeclallsL
! Clsco SecurlLy Soluuons and ueslgn SpeclallsLCerued
lnformauon SysLems SecurlLy rofesslonal (ClSS)
C|tr|x xenApp / xenueskLop Cerued
VMWare Cerued
De|| LA Cerued
M|crosoh Au/Lxchange/SysLem CenLer Cerued
LMC veloclLy Cerued
NetApp SLorage Cerued
IS Cerued


Lng|neer|ng (Conunued)

n
! P 8lade Cerued
! P rocurve neLworklng
! P MoblllLy
! P lmaglng and rlnung
! P ArcSlghL
! P 1lpplngpolnL
C|sco Ironport Cerued SecurlLy AssoclaLe
Inte| Cerued Soluuons ConsulLanL
Iun|per` neLworks Cerued lnLerneL SpeclallsL (!nClS)
n]Lehhand
! Lehand neLworks Cerued Sales rofesslonal
! Lehand Cerued lmplemenLer and SysLem
Lnglneer
k|verbed Cerued
Symantec Cerued


Core Competenc|es
C|oud Compunng So|unons - Cloud 1ransformauon Servlces,
Cloud AssessmenL Servlces, lauorm as a Servlce (aaS) Servlces,
and lnfrasLrucLure as a Servlce (laaS).


Data Center So|unons - vlrLuallzauon, unled Compuung/
Communlcauons, Core neLworks (wlred/wlreless), LnLerprlse
SLorage, Appllcauon neLworklng, ConLenL ManagemenL, SecurlLy,
lnfrasLrucLure Consolldauon, 8uslness ConunulLy/ulsasLer
8ecovery, Appllcauon erformance Cpumlzauon, 8ackup/
8ecovery/8epllcauon, eulscovery and Archlvlng.


Co||aboranon So|unons - volce & unled Communlcauons, 1ele-
resence, WebLx, vldeo, ulglLal Learnlng LnvlronmenLs



Managed I.1. and
"C|oud" Serv|ces



8C
= 8educe Lhe 8lsk, CosL and ComplexlLy
of ueploylng l1 Soluuons

Why Managed I.1. Serv|ces?
CcLober 23, 2013 8
20
lnnovaung
80
SusLalnlng and
8unnlng
Where are ?ou?
'8unnlng ln lace' or 'lnnovaung'?
Current State - IT
Desired State - IT
Decrease Low
Value Operations
C
o
s
t

C
e
n
t
e
r

P
r
o
f
i
t

G
e
n
e
r
a
t
o
r

20
SusLalnlng and 8unnlng
80
lnnovaung
Increase
Value
Creation
Managed Serv|ces Support the Ag||e 8us|ness
CcLober 23, 2013 9
Why Managed I.1. Serv|ces?
keasons for Cutsourc|ng
ke|evance to
Dec|s|on
8educe cosL
lmprove focus on core buslness
Caln access Lo world-class capablllues
lree lnLernal resources Lo work on more sLraLeglc lnluauves
Skllled resources are noL avallable
luncuon ls dlmculL Lo manage/ouL of conLrol
Shared rlsk
1he experlence and knowledge of Many for less Lhan Lhe
cosL of CnL
Source: Info1ech
CcLober 23, 2013 10
UD1's Va|ue to |t's Managed I.1. C||ents

Lxcepnona| C||ent Lxper|ence!!!!!!!
! 1rusted Adv|sor - CIC Adv|sory]1echno|ogy koadmap Va||danon
! locus lnLernal LalenL on sLraLeglc pro[ecLs
! Caln vlslblllLy lnLo sysLem performance
! MalnLaln SLeady-SLaLe" across l.1. operauons
! Access hard Lo nd l1 skllls
! 1ransform 8x3 supporL Lo 24x7 supporL
! LxLend supporLed sysLem Lypes
! Caln conLrol of l.1. predlcLable cosLs
! CorporaLe and governmenL compllance

! AcceleraLe Cloud adopuon
uu1's Managed l.1. Servlce Levels

! Managed I1 !"#$%"&
uu1's "#$#%&' ()*) "+$,-+. Servlce Level glves lL's cllenLs Lhe level of comforL LhaL qualled
englneer ls proacuvely monlLorlng Lhelr mlsslon-crlucal l.1. envlronmenLs: AlerLs go Lo CllenL!


! Managed I1
uu1's "#$#%& ()*. Servlce Level Lakes advanLage of all feaLures and capablllues of Lhe "#$#%&' ()*)
"+$,-+. Servlce Level and adds capablllues such as remoLe lncldenL managemenL and porLal access,


! Managed I1 '()*
uu1's "#$#%& /012 Servlce Level Lakes advanLage of all feaLures and capablllues of Lhe "#$#%&' ()*)
Servlce Level and adds Lhe ulumaLe feaLure whereby a uu1 englneer wlll noL only Lake ownershlp of
lncldenL, sysLem malnLenance (l.e. paLches) - as appllcable, buL wlll also deploy on-slLe resources aL
uu1's dlscreuon. (a.k.a. "I.1. Support Cutsourc|ng")



CcLober 23, 2013 11
Addluonal l.1. SupporL Servlces

" Serv|ce Desk

Cur Servlce uesk (a.k.a. Pelpdesk") oerlng glves uu1 cllenLs besL-ln-class end-user/cllenL
compuung devlce supporL based on Lhe phllosophy LhaL predlcLable, repeaLable workow
processes wlll lead Lo a dlsuncL lmprovemenL ln cusLomer experlence levels. We provlde
Level 1 and 2 remoLe supporL based on l1lL and Pul 8esL racuces.


" Co-I1

Cur Co-l1 Servlces glve cllenLs access Lo uu1's bench of hlghly-speclallzed, cerued senlor
englneers Lo augmenL ln-house skllls LhaL may noL be avallable (or exlsL) when experlence
and sub[ecL-mauer experuse ls crlucal Lo Lhe operauons of a cllenL's l.1. sysLems.



CcLober 23, 2013 12
Managed I1 Mon|tor # Managed I1 ! Managed I1 |us
! Infrastructure App||canons: Mlcroso Lxchange, vMWare, ClLrlx, and SCL
! C||ent Compunng Dev|ces (l.e. ueskLops, 1ableLs, SmarLhones)
! Infrastructure - Servers/neLwork/SLorage/neLwork (wlred/wlreless)
! C|sco uC/l 1elephony
! Lnterpr|se Data 8ackup/8ecovery/8epllcauon
! 8us|ness Connnu|ty]D|saster kecovery (lncludlng a Loll-free Purrlcane hoLllne)
! Vendor Management (l.e. 1elecom, MalnLenance ConLracLs)





* 1elepresence/vldeo
* SecurlLy Cperauonal Servlces (SCC)
* Moblle uevlces
* rlnL Servlces
* Appllcauon erformance ManagemenL (AM)




*noL Avallable aL Lhls ume
CcLober 23, 2013 13
CcLober 23, 2013 14
Wor|d C|ass Mon|tor|ng & kepornng
uu1's mulu-LenanL porLal glves your
organlzauon a personallzed vlew of
your neLwork and daLa. Cur reporung
englne comes wlLh over 1000 reporLs
ouL of Lhe box.
Customer orta|
! SysLem performance daLa
! l1 dashboards
! 8uslness dashboards
! 1lckeL sLaLus
! Work orders

CcLober 23, 2013 13
Wor|d C|ass Cperanona| Support
UD1 can eas||y |ntegrate w|th
your serv|ce desk so|unon,
d|sp|ay ncket |nformanon |n the
porta|, and a||ow you to succeed
on your SLA performance.
Network Cperanons Center
! 24 x 7 x 363 wlLh lasL response of alerLs
! Level 1 Lhrough level 3 supporL
! lncldenL escalauon, 1roubleshooung
! CuaranLeed SLA oerlngs and
explanauon
Coverage SLA
Managed I1 Mon|tor 24x7x363 13 mlnuLe noucauons of evenL

Managed I1 24x7x363 13 mlnuLe noucauons of evenL
30 mlnuLe Level 1 englneer engagemenL
60 mlnuLe Level 2 englneer engagemenL

Manage I1 '()* 24x7x363 13 mlnuLe noucauons of evenL
24x7x363 30 mlnuLe Level 1 englneer engagemenL
24x7x363 60 mlnuLe Level 2 englneer engagemenL
10x3 (M-l) 2 hour Level 3 onslLe or remoLe supporL
aer hours 4 hour Level 3 onslLe or remoLe supporL
Network Dev|ce Leve|s of Serv|ce
1ask
Managed l1
MonlLor
Managed l1 Managed l1 /012
MonlLor hardware evenLs
MonlLor neLwork resources, bandwldLh, Cu,
memory
MonlLor neLwork devlce evenL logs and Lraps
MonlLor neLwork connecuvlLy, Lramc, laLency, pkL
loss, [luer
erformance Lhresholds
Lscalauon
lncldenL managemenL
CusLomer porLal access
AdmlnlsLrauve access
Soware updaLes
SecurlLy paLches
Lnglneerlng supporL
Congurauon changes, backup, and recovery
CcLober 23, 2013 16
UD1's Leve| of Serv|ce for Network Dev|ces
. and here |t |s, w|th a network
dev|ce mon|tor|ng component
of your serv|ce cata|og.
May be ouL of scope dependlng on malnLenance requlred.
CcLober 23, 2013 17
! MonlLor vCl lnfrasLrucLure Lo
ensure hlgh call quallLy
! MonlLor every plece of Lhe vol
lnfrasLrucLure
! ClrculLs, gaLeways, swlLches,
appllcauons, eLc.
! roacuve alerLs and
admlnlsLrauon
! 8eal-ume dashboards and reporLs
UD1's Leve| of Serv|ce for 1e|ephony
M|ss|on Statement
CcLober 23, 2013 18
UD1's M|ss|on ls Lo become a premlere provlder of Managed l1 Servlces and
Cloud" Soluuons based on .

LkCL1ICNAL CLILN1 LkLkILNCL

. from Lhe rsL 'hello', open llnes of communlcauon Lhrough each CuarLerly
8uslness 8evlew (C88).


AL each C88, uu1 wlll be an opporLunlLy Lo ask referrals and proacuvely
oer ClC Advlsory 8ecommendauons.

u|ck G|ance: "C|oud"-As-A-Serv|ce
CcLober 23, 2013 19
"C|oud"-As-A-Serv|ce Cer|ngs
CcLober 23, 2013 20
key characLerlsucs



! CllenLs wlll have access Lo
uu1's Cloud Servlce orLal
Lo Auu, MCvL, and CPAnCL
Servlces (noL avallable on all
oerlngs)

! A CusLom Web lnLerface
can be developed for each
cllenL

! uu1 wlll be uslng compuung
resources from Clsco-
powered Cloud
lnfrasLrucLure





8ackup
-As-A-
Serv|ce
Desktop-
As-A-
Serv|ce
|auorm
As-A-
Serv|ce
Infra-
As-A-
Serv|ce
UC
As-A-
Serv|ce
VC-
As-A-
Serv|ce
MDM-
As-A-
Serv|ce
Cmce36S


Azure
UD1's C|oud Infrastructure
CcLober 23, 2013 21
8ackup
-As-A-
Serv|ce
Desktop-
As-A-
Serv|ce
|auorm
As-A-
Serv|ce
Infra-
As-A-
Serv|ce
UC
As-A-
Serv|ce
VC-
As-A-
Serv|ce
MDM-
As-A-
Serv|ce
Cmce36S


Azure
1nANk CU!
Cur pr|mary m|ss|on |s to be the 1rusted
cho|ce for your techno|ogy needs.






1nANk

CU!