NEHA MALHOTRA L-58, STREET NO. 22 NEW MAHAVIR NAGAR, NEAR DISTT.

CENTRE JANAK PURI, NEW DELHI 110018 PHONE NO: 8 1281 2! 2122 "2 EMAIL: neham1988@gmail.com O#JECTIVE
Seeking a challenging, successful and rewarding career in good organization by unleashing my interpersonal skills and ability to conceive and create a comfortable & friendly work environment, which would aid in fostering teamwork and desire to excel in every sphere.

SKILLS
Good communication skills Analytical ability of uick decision making. Self!motivated, dedicated and focused "uick learner & #ard $orker

EDUCATIONAL $UALI%ICATIONS
#igh School %&' from (.).S.*. .ntermediate %&..' from (.).S.*. ).com )harti college %1.2.' 5ursuing 6)A from Symbiosis %1istance 7earning' %+,,+!+,,-' %+,,/!+,,0' %+,,3!+,,4'

PRESENT EMPLO&MENT DETAILS

NAME OF THE COMPANY: BPTP LTD. (REAL ESTATE FIRM) LOCATION: GURGAON TENURE: NOV10 TILL DATE WORKING AS
A

SENIOR E

ECUTIVE

CUSTOMER CARE (CRM)

KE& ROLE ! RESPONSI#ILITIES: *ffective 6anagement of (ustomer 8elation 9perations, ensuring maximum (ustomer Satisfaction by providing timely clarification of ueries. Attend walk!in customers, briefing on details of pro:ect amenities, facilities etc. and regular follow up of en uiries. Analyze data according to customers balance dues and follow up for the 5ayments ; .nstallments for their respective flats.

<o handhold the customer through the pre!sales ! post sales process till possession. *nsuring the completeness of the logs of prospective customer en uiries, (ustomer feedback reports, and follow!up records for outstanding amount etc. 6aking changes in the mode of payments for the clients and responsible for cancellation;8efund or termination of )ookings as and when re uired. (oordinating with )ack office and maintaining all the records. 5reparation of monthly report and 1aily (86 activities... $orking on SA5 & (86 Software which includes=! 6aintaining the 6aster 1ata of Applicant in (86. Generating Statement of accounts, .nterest 8eports. 5rocessing the transfer, name, addition;deletion formalities, and execution of builder buyer agreements;maintenance agreements, executing the tripartite agreement. #andling brokers and bankers. PAST EMPLO&EMENT DETAILS

NAME OF THE COMPANY: WIPRO BPO PVT. LTD. LOCATION: OKHLA TENURE: !ULY"00# NOV"010 !OINED
AS AN

ASSOCIATE

IN

BLACKBERRY$ GOT

PROMOTED AS

SR. ASSOCIATE

NAME OF COMPANY: IBM DAKSH BUSINESS PROCESS SERVICES PVT. LTD. LOCATION : GURGAON TENURE: AUGUST"00% !ULY"00# WORKED
AS A

HR COORDINATOR

KE& ROLE ! RESPONSI#ILITIES: 6aintenance of 6.S reports %with all excel reports' (oordination between the teams operating from multiple facilities 9n boarding for new :oinees & off boarding for resigned employees %>ile auditing for new :oi (onsolidation of .?5 nomination which helps the 56S team in short listing right candidates. *S. & 5> documentation closure (ompletion of the )lue file pro:ect %.ncluding dash board maintained' 6aintenance of *mployees personal files @ >iling 5.5As, transfer ; promotion letters etc. MAKING
ARRANGEMENTS %OR TOWN HALLS AND #OARD MEETINGS.

nees'

NAME OF COMPANY: INTERACTIVE BUSINESS SOLUTION PVT LTD. (IBS) LOCATION : DELHI TENURE : !UNE"00&'MAY"00( $orked as an Executive for Citi Financial HR Process %for 0 months' in .)S %.nteractive )usiness Solution'. A renowned company in providing business solutions to the client. Got promoted as an Admin executive post 0 months. KE& ROLE ! RESPONSI#ILITIES:

1ay to day follow ups to ensure task closure like processing bills, ledger updating , maintaining (he ue record , stationery, medicines, mail idAs & access cards, *S. ! 5> documentation during onboarding of the new :oinees. Also dealt in maintaining attendance record and making the salary revise.

INTEREST

AND

HO##IES

MAKING NEW %RIENDS. LISTENING TO MUSIC.

PERSONAL DETAILS 1ate of )irth >atherAs Dame 6otherEs Dame 6arital Status 7anguages Fnown Dationality +, th ?anuary B4CC 6r. 8a:iv 6alhotra 6rs. Shashi 6alhotra Single #indi, *nglish & 5un:abi .ndian

DATE: ____________ PLACE: NEW DELHI MALHOTRA(

'NEHA