FACTS FROM HELSINKI

PARATRANSIT SERVICE
Paratransit Service
• 0.7– 1 million trips / year
• 30,000 – 40,000 trips / month booked through the system
• 15,000 – 30,000 trips / month booked from supplementary taxi fleet
• 12,000 eligible customers

Service Types
• Accessible 25%
• Ambulatory 75%

Service Area
• 600 sq miles
• Population 1 million
• Urban to suburban area

“We are extremely satisfied with the quality of Ecolane

DRT software and flexibility of Ecolane. Ecolane’s dedi-
cation to continuous improvement of service enables us
to strengthen our strategy in public sector services.”
Kenneth Grönroos, Director, Public Sector Services, TDC Song Inc.

Zero Denial Service

• 24 / 7 / 365 availability in full service area
• Customers can make trips anytime to anywhere in the service area
Booking Times
• 30% of trips booked < 1 hour in advance
• 40% of trips booked 1 – 16 hours in advance
• 30% of trips booked over 16 hours in advance
Flexibility
• Pick-up time has to be given during the ordering call
• No call backs
• For the pick-up confirmation a message is sent automatically
to the customer 5 minutes before promised pick-up
• Negotiated time can differ from requested
• Max 20 minutes (+/-) (ambulatory)
• Max 10 minutes (+/-) (accessible)
• Trip Duration maximum twice the duration of a direct trip
• Average trip length 6 Miles
Dedicated Fleet
• 60 accessible vans with Ecolane MDTs and AVL
• Fee 190 – 250 USD / day fixed fee / van
• Plus 4.80 USD / trip
• Plus 0.60 USD / each mile driven
Overflow and Reserve Taxi Fleets
• 60 accessible vans with Ecolane MDTs (with AVL)
• 1,200 taxis
• Real-time two-way communication interface
• Route requests with real-time monitoring
“Ecolane DRT delivers unparallel productivity with
over 96% on-time performance”
Jarmo Räihä, General Manager, Paratransit Services, City of Helsinki
Productivity
• Average trip cost 20 – 30 USD (dedicated fleet)
• No-Shows 0.5%
• Trip Cancellations < 8%
• 40 – 50 % of trips are shared*
• Helsinki set a benchmark of 20% shared rides
• More than double as compared to the service replaced
* Productivity limited by Helsinki Paratranist service (flexibility) rules and eligibility policies that allow
15% of all trips to be restricted from ride-sharing
On-time Performance
• Over 96% less than 10 minutes late (on-time)
• Over 99% less than 20 minutes late
Software Reliability
• 99.9% service availability
• Less than 0.01% unscheduled downtime
• Less than 0.1% scheduled downtime
Customer Calls
• 35,000 calls / month
• Average call hold time less than 20 seconds
• Average call duration 2 minutes

Integration to Fixed Line Public Transit Reservation Center (24/7/365)

• Real-time 100% automatic trip planning to public transit • Customer service agents (peak time): 15
• 1,400 busses • Supervisors: 3
• Commuter train, Metro and Tram system • Schedulers: 0
• Dispatchers: 0
• Shared Call Center (inbound / outbound)

Ecolane Finland, Inc. • Tekniikantie 14 • 02150 ESPOO, Finland • Phone +358 9 2517 2916 • WWW.ECOLANE.COM