Management Process and Organization Behaviour (MB0022) PART A 1. ______ identifies five functions of management viz.

, planning, organizing, commanding, coordinating and controlling A) Neuman and Summer B) Henri Fayol C) Luther Gulik D) Ernest Dale 2. ______ is establishing the internal organizational structure of the business A) Planning B) Staffing C) Organizing D) Directing 3. ______ skills involve process or technique knowledge and proficiency in a certain specialized field, such as engineering, computers, accounting, or manufacturing A) Human B) Technical C) Conceptual D) All of the above 4. Henry Mintzberg has indentified _____ roles common to the work of all the managers A) Five B) Seven C) Nine D) Ten 5. The ____ role defines the relationships between the manager and employees A) Leader B) Figurehead C) Liasion D) Monitor 6. In the role of a ______, the manager passes some of his privileged information directly to his subordinates who would otherwise have no access to it A) Monitor B) Disseminator C) Spokesman D) Figurehead www.karrox.com Helpdesk: 66710528

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7. _____ is a complex set of these beliefs, values and techniques for dealing with the environment, which are shared among contemporaries and transmitted from one generation to the next A) Attitude B) Culture C) Socialization D) Personality 8. The change in behaviour must be ______ A) Relatively permanent B) Good or bad C) Temporary D) None of the above

9. An alternate approach to classical conditioning was proposed by ____, known as Operant Conditioning A) Ivan Pavlov B) Stephen P. Robbins C) Munn N. L. D) B. F. Skinner 10. _____ is the process by which certain types of behaviours are strengthened A) Attention B) Retention C) Motor Reproduction D) Reinforcement 11. _____ is the opposite of reinforcement A) Extinction B) Punishment C) Negative Reinforcement D) All of the above 12. ____ is an enduring belief that a specific mode of conducts or end state of existence is personally and socially referable to the alternative modes of conduct or end states of existence A) Affective Component B) Achievement C) Value D) Attitude kctmhelpdesk@karrox.com Page 1 of 20

Management Process and Organization Behaviour (MB0022)

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13. _____ is shown in such behaviours as working hard and seeking opportunities to develop new skills A) Affective Component B) Achievement C) Value D) Attitude 14. _____ is defined as a more or less stable set of predisposition of opinion, interest or purpose involving expectancy of a certain kind of experience and readiness with an appropriate response A) Affective Component B) Achievement C) Value D) Attitude 15. _____ refers to the persons feelings that result from his or her beliefs about a person, object or situation A) Affective Component B) Achievement C) Value D) Attitude 16. Two major influences on attitudes are _____ and _____ A) Classic Conditioning, Operant Conditioning B) Direct Experience, Social Learning C) Behavioral Intentions, Cognition D) Direct Experience, Cognition 17. _____ is an employees intention to remain in an organization because of a strong desire to do so A) Job Involvement B) Job Commitment C) Continuance Commitment D) Affective Commitment 18. _____ is an individual difference that lends consistency to a persons behaviour A) Personality B) Emotion C) Attitude D) Belief www.karrox.com Helpdesk: 66710528 19. _____ said personality is the dynamic organization within the individual of those psychophysical systems that determine his unique adjustments to environment A) James Thompson B) Gluck C) J. B. Kolasa D) Gordon Allport 20. According to _____ Personality is a pattern of stable states and characteristics of a person that influences his or her behaviour toward goal achievement. Each person has unique ways of protecting these states A) James Thompson B) Gluck C) J. B. Kolasa D) Gordon Allport 21. The _____ approach argues that the ultimate explanation of an individuals personality is the molecular structure of the genes, located in the chromosomes A) Brain B) Biofeedback C) Heredity D) Physical Features 22. In _____, the individual learns the internal rhythms of a particular body process through electronic signals that are feedback from equipment that is wired to the body A) BFT B) BET C) ESB D) EBS 23. According to _____, a childs physical characteristics may be related to his approach to the social environment, to the expectancies of others, and to their reactions to him A) Mischel B) Gordon Allport C) Paul H Mussen D) H. A. Murray kctmhelpdesk@karrox.com Page 2 of 20

Management Process and Organization Behaviour (MB0022)

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A) Natural Therapy B) Ayurveda C) Constitution D) Meditation

24. _____ involves the process by which person acquires, from the enormously wide range of behavioural potentialities that are open to him or her, those that are ultimately synthesized and absorbed A) Attitude B) Culture C) Personality D) Socialization 25. _____ theory emphasizes the unconscious determinants of behaviour A) Type B) Intrapsychic C) Trait D) Self 26. Ancient Greek philosophers such as Hippocrates 400 BC and Galen, 140/150 AD classified ___ types of humours in people A) 1 B) 2 C) 3 D) 4 27. According to the Ancient Greeks, the depressed characters have ____ humour A) Choleric B) Melancholic C) Sanguine D) Phlegmatic 28. In Ayurvedic medicine (used in India since 3000 BC), which of the following is not a main metabolic body type A) Vata B) Pitta C) Kapha D) None of the above 29. _____ refers to the overall health profile of the individual, including strengths and susceptibilities www.karrox.com Helpdesk: 66710528

30. _____ viewed the ultimate psychological task as the process of individuation, based on the strengths and limitations of ones psychological type A) Jung B) Friedman C) Block D) Myers-Briggs 31. Gestalt psychology was founded by_____ and focused on how people interpret the world A) Max Wertheimer B) Wolfgang Kohler C) Kurt Koffka D) All of the above 32. _____ means mental organization and interpretation of sensory information A) Recognition B) Constancy C) Psychology D) Perception 33. _____ means the experience that the shape is familiar A) Recognition B) Perception C) Illusions D) Constancy 34. In the _____ effect the person is perceived on the basis of one trait A) Stereotyping B) Halo C) First Impression D) Contrast 35. _____ is/are situations in which our expectations about people affect our interaction with them in such a kctmhelpdesk@karrox.com Page 3 of 20

Management Process and Organization Behaviour (MB0022) way that our expectations are fulfilled A) Projection B) Implicit Personality C) Self-Fulfilling Prophecies D) All of the above

MBAN-1 41. ____ is a full-fledged and highest form of workers participation in management A) Works Committees B) Board Representatives C) ESOPs D) Quality Circles 42. A _____ consists of a manager and the employees who report to him or her A) Formal Group B) Task Group C) Command Group D) Committee 43. _____ often develop because the individual members have one or more common characteristics A) Formal Group B) Friendship Group C) Task Group D) Command Group 44. Norming is the _____ stage in the Model of Group Development proposed by Bruce Tuckman A) First B) Second C) Third D) Fourth 45. _____ refers to the lack of clarity about the expectations of role which may arise out of lack of information or understanding A) Role Conflict B) Role Overload C) Role Ambiguity D) Role Structure 46. _____ are-emotional activities the help members maintain their involvement in the group and raise their personal commitment to the group A) Maintenance Roles B) Work roles C) Informer roles D) Norms 47. _____ is the degree of worth and respects those other members of group accord with individual group members

36. The term _____ has evolved to characterize the fact that peoples expectations determine their behaviour A) Self-Fulfilling prophecy B) Pygmalion effect C) Both A) or B) D) None of the above 37. _____ is used to describe a program that relies on rewarding positive behaviour in order to increase the frequency of such behavior A) Behaviour Modification B) MBO C) Both A) or B) D) None of the above 38. _____ occurs when the hygiene factors are either not present or not sufficient A) Job Enlargement B) Job Dissatisfaction C) Job Enrichment D) Job Rotation 39. TAT stands for _____ A) Thesis Appreciation Test B) Thematic Appreciation Test C) Thesis Apperception Test D) Thematic Apperception Test 40. _____ is the addition to a job of tasks that increase the amount of employee control or responsibility A) Job Enlargement B) Job Dissatisfaction C) Job Enrichment D) Job Rotation

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Management Process and Organization Behaviour (MB0022) A) Cohesiveness B) Status C) Leadership D) Task 48. _____ is certain attitudes and behaviour consistent with a role A) Role Perception B) Role Expectation C) Role Identity D) Role Conflict C) Internalization D) Coercion

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54. _____ Political Behaviour refers to normal everyday politics A) Legitimate B) Illegitimate C) Formal D) Informal 55. The _____ are apt politicians A) Craftsmen B) Jungle Fighters C) Gamesmen D) Company Men or Women 56. _____ conflicts are conflicts that support the goals of the group and improve its performance A) Cognitive B) Affective C) Dysfunctional D) Functional 57. _____ conflict is an intellectual discomfort created by trying to achieve incompatible goals A) Cognitive B) Affective C) Dysfunctional D) Functional 58. _____ conflict occurs when an individual in a particular role is expected to perform behaviours that clash with his or her values A) Inter-role B) Person-role C) Intra-role D) None of the above 59. _____ mechanisms are aimed at attacking the source of the conflict A) Compromise B) Aggressive C) Withdrawal D) Extraction

49. For high quality decision making, the size of the team should be between _____ A) 1 and 3 B) 3 and 5 C) 3 and 13 D) 5 and 13 50. In _____ method, an individual or a group is given the role of critic A) Brianstorming B) Devils Advocacy C) NGT D) Delphi 51. _____ is the reward type in cultures that value individualism A) Cooperative group rewards B) Competitive group rewards C) Both A) and B) D) Either A) or B) 52. _____ is the process of affecting the thoughts, behaviour and feelings of another person A) Influence B) Authority C) Personalization D) Socialization 53. The basic response to legitimate power is _____ A) Reward B) Authority www.karrox.com Helpdesk: 66710528

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Management Process and Organization Behaviour (MB0022) 60. _____ is managing a conflict with by not seeking to meet your own objectives or the objectives of the other person A) Collaborating B) Accommodating C) Avoiding D) Competing 61. _____ is a win-win style that is high on both assertiveness and cooperativeness A) Collaborating B) Avoiding C) Accommodating D) Competing C) Impetus provider D) None of the above

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66. _____ is the embodiment of a persons perfect self A) Ego Ideal B) Self-Image C) Both A) and B) D) None of the above 67. _____ demand relates to pressures placed on a person as a function of the particular role he or she plays in the organization A) Task B) Inter-personal C) Physical D) Role

62. _____ is the process through which the parties to a conflict define what they are willing to give and accept in an exchange A) Avoiding B) Compromising C) Conflict Management D) Negotiation 63. _____ bargaining is an approach in which the goals of one party are in direct conflict with the goals of the other party A) Distributive B) Integrative C) Consolidative D) Diffusive 64. A _____ is a skilled and impartial third party who attempts to facilitate problem solving through communication and analysis A) Mediator B) Consultant C) Arbitrator D) Inquisitor 65. _____ delegates the conflict to the parties along with a threat that if they fail to resolve it, the manager will dictate a solution they are sure to dislike A) Avoider B) Delegator www.karrox.com Helpdesk: 66710528

68. LUC stands for _____ A) Life Cycle Units B) Life Counter Units C) Life Change Units D) Life Control Units 69. _____ is an unhealthy, insecure pattern of behaviour that leads to separation in relationships with other people A) Over Dependence B) Counter Dependence C) Self-reliance D) Negative Affectivity 70. In the past, organizations could succeed by claiming excellence in _____ A) Quality B) Reliability C) Cost D) Any of the above 71. Managerial behaviour is always _____ so that a newly appointed manager might favour different organizational design, objectives, procedures and policies than a predecessor A) Objective B) Relative kctmhelpdesk@karrox.com Page 6 of 20

Management Process and Organization Behaviour (MB0022) C) Selective D) None of the above 72. _____ may be unmanageable spans of control, lack of coordination between departments, lack of uniformity in politics, non-cooperation between line and staff etc A) Crisis B) Expectations C) Loopholes D) Effectiveness 73. The individual or group that undertakes the task of introducing and managing a change in an organization is known as a _____ A) Mediator B) Arbitrator C) Negotiator D) Change Agent

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A) Kotter and Schlesinger B) Neuman and Summer C) Henri Fayol and Luther Gulik D) James D Thompson and Donald Van Houten

77. The role of the _____ is to create an opportunity for members to express their ideas, beliefs, and attitudes A) Arbitrator B) Facilitator C) Mediator D) Informer 78. _____ message is open and expressed A) Crossed B) Complementary C) Covert D) Overt 79. The most common types of teams is/are _____ A) Work teams B) Problem-solving teams C) Virtual teams D) All of the above 80. The _____ technique can be used to improve the operations of the total organization A) Team Building B) Survey Feedback C) Virtual Team D) Delphi PART B

74. It becomes relatively easy to avoid major resistance through _____ A) Empathy B) Participation C) Negotiation D) Manipulation 75. _____ is the final step in the change process A) Unfreezing B) Transformation C) Moving D) Refreezing 76. _____ have proposed a Contingency framework for matching methods with situations of organizations

81. Which of the following points hold true in terms of Technical Skills? i) The technical skills involve the managers understanding of the nature of job that people under him have to perform ii) It refers to a persons knowledge and proficiency in any type of process or technique

A) i) True, ii) True B) i) True, ii) False C) i) False, ii) True D) i) False, ii) False

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Management Process and Organization Behaviour (MB0022)

MBAN-1 85. Which of the following examples are of Positive Reinforcement?

82. Match the following Skills Levels needed for different management levels Set A a. Top Level Management b. Middle Level Management c. Supervisory Level Management Set B i. Conceptual Skills ii. Human Skills iii. Technical Skills A) a i, b ii, c iii B) a ii, b i, c iii C) a i, b iii, c ii D) a iii, b ii, c i

a. Bonuses paid at the end of a successful business year b. Employees will work hard for a raise or a promotion c. Salesmen will increase their efforts to get rewards and bonuses d. Students will study to avoid failure in exams e. Children will throw temper tantrums to get candy or ice creams A) Except b B) Except a and d C) Except d D) All of the above

83. In the _____ role, the manager initiates change In the _____ role, the manager deals with threats to the organization will expend its efforts In the _____ role, the manager negotiates on behalf of the organization A) Negotiator, Entrepreneur, Disturbance handler B) Entrepreneur, Disturbance handler, Negotiator C) Disturbance handler, Entrepreneur, Negotiator D) Entrepreneur, Negotiator, Disturbance handler 84. State the methods used in Intellectual abilities a. Number Aptitude b. Verbal Comprehension c. Perceptual Speed d. Deductive Reasoning e. Cognitive Abilities Tests A) Except b B) Except a and d C) Except c D) All of the above

86. State the true points with respect to Behaviour Modification a. Behaviour Modification is an overall structure and ignores individual differences b. Behaviour Modification programs ignore the fact that employees can be intrinsically motivated c. Behaviour modification ignores prevailing work-group norms A) Only a B) Only b C) Only c D) All of the above 87. Characteristics of Attitudes are: i) An Attitude is the predisposition of the individual to evaluate some objects in a favourable or an unfavourable manner ii) The most pervasive phenomenon is attitude iii) Attitudes are similar to values iv) Attitude is a predisposition to respond to a certain set of facts

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Management Process and Organization Behaviour (MB0022) C) ii and iii D) i, ii and iii

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A) Except i) B) Except ii) C) Except iii) D) Except iv) 88. Set A i) Classical Conditioning ii) Operant Conditioning iii) Vicarious Learning Set B a) One of the basic processes underlying attitude formation can be explained on the basis of learning principles b) Attitudes that are reinforced, either verbally or nonverbally, tend to be maintained c) Through these processes, children pick up the prejudices of their parents A) i)-a), ii)-b), iii)-c B) i)-a), ii)-c), iii)-b C) i)-b), ii)-a), iii)-c D) i)-c), ii)-b), iii)-a

91. State the true points with respect to Identification: i. Identification can be viewed as the difference of behaviour including feelings and attitudes between child and model ii. Identification can be looked at as the childs motives or desires to be like the model iii. It can be viewed as the process through which the child actually takes on the attributes of the model A) Only i B) i and ii C) ii and iii D) i, ii and iii 92. Allport and Odbert found over _____ words in the dictionary which referred to psychological differences among people, e.g., trustworthy, shy, arrogant. Typically, modern personality taxonomies have emphasized between two, and among three, four, and five personality types, through to identifying _____ or more sub-types. A) 17,000, 16 B) 17,000, 8 C) 27,000, 16 D) 27,000, 8

89. _____ display greater correspondence between their attitudes and behaviours while _____ display little correspondence between their attitudes and behaviours A) High self-monitors, Low self-monitors B) Low self-monitors, High self-monitors C) Attitude Specificity, Attitude Relevance D) Attitude Relevance, Attitude Specificity 90. The Human Personality includes: i. Eternal appearances and behaviour ii. The inner awareness of self as a permanent organizing force iii. The particular organization of measurable traits, both inner and outer A) Only i B) i and ii www.karrox.com Helpdesk: 66710528

93. Match the Sets Set A i. Vata ii. Pitta iii. Kapha Set B a. Relaxed b. Moody c. Explosive Tempers d. Pale Skin e. Prone to Anxiety f. Ruddy Complexion A) i-a,b ; ii-c,d, iii-e,f B) i-a,f ; ii-b,c, iii-d,e C) i-e,f ; ii-a,b, iii-c,d D) i-b,e ; ii-c,f, iii-a,d kctmhelpdesk@karrox.com Page 9 of 20

Management Process and Organization Behaviour (MB0022) C) i-b,c,f ; ii-a,d,e D) i-b,c,e ; ii-a,d,f

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94. _____, _____ and _____ seasons represent Vata, Pitta and Kapha respectively A) Autumn, Summer, Winter B) Summer, Autumn, Winter C) Autumn, Winter, Summer D) Winter, Summer, Autumn 95. Match the Sets for the Trait Theories Set A i. Openness to Experience ii. Conscientiousness iii. Extraversion iv. Agreeableness v. Neuroticism Set B a. a tendency to show self-discipline, act dutifully, and aim for achievement; planned rather than spontaneous behaviour b. energy, positive emotions, urgency, and the tendency to seek stimulation and the company of others c. a tendency to be a compassionate and cooperative rather than suspicious and antagonistic towards others d. a tendency to experience unpleasant emotions easily, such as anger, anxiety, depression, or vulnerability; sometimes called emotional instability e. appreciation for art, emotion, adventure, unusual ideas, imagination, and curiosity A) i-a, ii-b, iii-c, iv-d, v-e B) i-e, ii-a, iii-b, iv-c, v-d C) i-e, ii-c, iii-a, iv-b, v-d D) i-a, ii-c, iii-b, iv-d, v-e 96. Match the Sets Set A i. Extrovert ii. Introverts Set B a. withdrawn b. optimistic c. gregarious d. inward-directed e. objective f. less sociable A) i-a,b,c ; ii-d,e,f B) i-a,b,e ; ii-c,d,f www.karrox.com Helpdesk: 66710528

97. Which of the following points are true with respect to High Self-Monitors? a. High self-monitors pay attention to what is appropriate in particular situations and to the behaviour of other people b. The behaviour of high self-monitors is consistent across situations c. High self-monitors appear to be more unpredictable d. High self- monitors are capable of presenting striking contradictions between their public persona and their private self A) Except b B) a, b and d C) b, c and d D) All of the above 98. In perception, factors in the perceiver are: A) Attitudes, Motives, and Proximity B) Time, Work Setting and Social Setting C) Novelty, Motion and Sound D) Experience, Expectation and Interests 99. State True or False with respect to Geometrical illusions a. In Ponzo illusion, the two horizontal lines of equal length appear equal b. In Poggendorff illusion, the two oblique lines segments are aligned with one another A) a-T, b-T B) a-T, b-F C) a-F, b-T D) a-F, b-F 100. The Attribution process may be affected by two errors such as: A) Consistency Error and Self-Serving Bias B) Fundamental Attribution Error and Consistency Error C) Fundamental Attribution Error and Self-Serving Bias D) All of the above 101. The characteristics of Motivations are: 1. It concerns with what activates human behaviour 2. It involves what directs this behaviour towards a particular goal kctmhelpdesk@karrox.com Page 10 of 20

Management Process and Organization Behaviour (MB0022) 3. Motivation concerns how this behaviour is sustained (supported) A) 1 and 2 B) 2 and 3 C) 1 and 3 D) 1, 2 and 3 102. Which of the following points are True with respect to Behaviour Modification a. It is an approach to the assessment, evaluation, and alteration of behavior b. It is about reinforcing the behaviour you desire by rewarding the performed behavior c. It is about facilitating an employee to perform correct behaviour in the amount you want A) a and b B) b and c C) a and c D) All of the above 103. In ERG, A) E= Existence, R= Relatedness, G= Growth B) E= Extra, R= Relatedness, G= Goal C) E= Expert, R= Relatedness, G= Growth D) E= Experience, R= Relatedness, G= Goal 104. State the True points with respect to Storming 1. The Storming stage is one of the inter-group conflicts 2. Members accept the existence of the group, but resist the constraints the group imposes on individuality 3. When this stage is complete, a relatively clear hierarchy of leadership exists within the group A) 1-T, 2-T, 3-T B) 1-T, 2-F, 3-T C) 1-T, 2-T, 3-F D) 1-F, 2-T, 3-T 105. _____ norms define behaviour that is absolutely required for continued membership in the group where as _____ norms define behaviour that is desirable - but not essential for continued group membership A) Proprietary, Peripheral B) Pivotal, Proprietary C) Pivotal, Peripheral D) Peripheral, Pivotal 106. Match the Sets www.karrox.com Helpdesk: 66710528

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Set A a. Production tasks b. Discussion tasks c. Problem-solving tasks Set B 1. Tasks requiring the group to decide on a course of action for resolving a particular problem 2. Tasks requiring the group to evaluate issues 3. Tasks requiring the group to produce and present ideas, images or arrangements A) a-1, b-2, c-3 B) a-3, b-1, c-2 C) a-3, b-2, c-1 D) a-2, b-3, c-1 107. In Brainstorming, the number of ideas, quality of ideas and social pressure are _____, _____ and _____ respectively A) Low, Low, High B) Moderate, Moderate, Low C) Low, Moderate, High D) High, High, Moderate 108. i) _____ is the extent to which team members are specialized relative to others in the organization ii) _____ is the degree to which the team must coordinate with managers, employees, suppliers and customers outside the team A) Consolidation, Integration B) Differentiation, Consolidation C) Integration, Differentiation D) Differentiation, Integration

109. For Expert power to work, which of these conditions must be in place? a. The target must trust that the information given is accurate b. The information involved must be relevant and useful to the target c. The targets perception of the agent as an expert is crucial kctmhelpdesk@karrox.com Page 11 of 20

Management Process and Organization Behaviour (MB0022) A) 1-T, 2-T B) 1-T, 2-F C) 1-F, 2-T D) 1-F, 2-F

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A) a and b B) b and c C) a and c D) a, b and c 110. Match the Sets Set A a. Boss b. Employee c. Co-worker Set B 1. Upward influence 2. Downward influence 3. Lateral influence A) a-1, b-2, c-3 B) a-2, b-1, c-3 C) a-3, b-2, c-1 D) a-3, b-1, b-2 111. Conflict mostly arises from: 1. Conflict can occur when individuals or groups perceive they have mutually exclusive goals or values 2. Behaviour designed to defeat, reduce or suppress an opponent may cause conflict 3. Groups that face each other with mutually opposing actions and counter actions cause conflict 4. If each group attempts to create a relatively favoured position vis-avis the other, conflict may ensue A) Only 1 B) 1 and 2 C) 1, 2 and 3 D) All of the above

113. Arrange the below ways to assess tradeoffs in proper order: 1. Consider whether the changed outcomes will better meet the parties interest 2. Specify what impact trade-offs will have on these outcomes 3. Identify the best and worst possible outcomes A) 1, 2, 3 B) 2, 3, 1 C) 1, 3, 2 D) 3, 2, 1 114. Adaptation Syndrome (GAS), an adaptive response that occurs in three phases: A) A - an alarm reaction; B - the stage of resistance; C the stage of exhaustion B) A - an alarm reaction; B - the stage of exhaustion; C the stage of resistance C) A - the stage of exhaustion; B - the stage of resistance; C - an alarm reaction D) A - the stage of exhaustion; B - an alarm reaction; C - the stage of resistance

112. State the True points with respect to IndividualGroup Conflict 1. An individual is violating group norms 2. Subordinates of one boss collectively disagree with a course of action the boss wants to take 115. According to Richard Lazarus (1977), stress is a situation that someone regards as threatening, and as possibly exceeding his or her resources kctmhelpdesk@karrox.com Page 12 of 20

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Management Process and Organization Behaviour (MB0022) Lazarus pointed out, that the stress evoked by an event depends on how people interpret the event and what they can do about it For example, pregnancy may be much more stressful for a 16 year old unmarried schoolgirl than it is for a 25 year old married woman The above points hold true for: A) Medical Approach B) Cognitive Appraisal Approach C) Person-Environment Approach D) Psychoanalytic Approach 116. _____ leads to uncertainty, a lack of predictability in a persons daily tasks and activities and may be caused by job insecurity related to difficult economic times whereas _____ may be caused by inability to influence the timing of tasks and activities, to select tools or methods for accomplishing the work, to make decisions that influence work outcomes, or to exercise direct action to affect the work outcomes A) Role Demands, Task Demands B) Task Demands, Role Demands C) Lack of Control, Change D) Change, Lack of Control 117. 1. It is a curiosity and engagement with ones environment that leads to the experience of activities as interesting and enjoyable 2. It is an ability to influence the process and outcomes of events that lead to the experience of activities as personal choices 3. It is the belief that people seek change rather than routine and stability A) Commitment, Control, Challenge B) Control, Commitment, Challenge C) Challenge, Commitment, Control D) Challenge, Control, Commitment

MBAN-1 Employees desire to share in decision-making Employees demand for effective organizational mechanism Higher employee expectation for satisfying jobs and work environment Employees desire for higher wages The above forces represent: A) Declining effectiveness B) Change in work climate C) Deficiencies in the existing system D) Employee expectations

119. State the True points with respect to Disorientation a. Disorientated employees are lost and confused b. They are unsure of their feelings c. They ask very little number of questions d. Analysis paralysis is characteristic of disoriented employees A) Only a B) a and b C) a, b and d D) b, c and d 120. Name the team with regards to the below points: These are temporary teams established to attack specific problems in the work place These teams generally offer recommendations for others to implement In these teams, members share ideas or offer suggestions on how work processes and methods can be improved A) Work Teams B) Problem-Solving Teams C) Management Teams D) Virtual Teams Helpdesk: 66710528 kctmhelpdesk@karrox.com Page 13 of 20

118.

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Management Process and Organization Behaviour (MB0022) PART C 121. Which of the following statements are true with respect to Staffing? a. It includes recruiting, selecting, hiring and training of employees b. Its success depends heavily on the planning and organizing functions of management c. In staffing, both organizational goals and employees goals are considered d. It is an important functioned involved in building the human organization e. Staffing can be done for once and for all A) a, b and c B) a, b and d C) b, d and e D) a, b, c, d and e

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a. Can identify individuals who are physically unable to perform the essential functions of a job without risking injury to themselves or others b. Can result in decreased costs related to disability/medical claims, insurance, and workers compensation c. Requirements must be shown to be job related through a thorough job analysis d. Decreased absenteeism A) a, b and c B) a, b and d C) a, c and d D) b, c and d 124. Principles of Social Learning Theory are: 1. People can learn by observing the behaviours of others and the outcomes of those behaviours 2. Learning can occur without a change in behaviour 3. The consequences of behaviour play a role in learning 4. Cognition plays a role in learning A) 1, 2 and 3 B) 1, 3 and 4 C) 2, 3 and 4 D) All of the above 125. Match the Sets Set A (Types of Values) 1. 2. 3. 4. 5. 6. Theoretical Economic Aesthetic Social Political Religious

122. Match the Sets Set A 1. Entrepreneur 2. Disturbance Handler 3. Resource Allocator 4. Negotiator Set B a. Manager has to work like a fire fighter b. Manager has to spend considerable time in negotiations c. Manager constantly looks out for new ideas and seeks to improve his unit by adapting it to changing conditions in the environment d. Manager must divide work and delegate authority among his subordinates A) 1-a, 2-b, 3-c, 4-d B) 1-d, 2-b, 3-c, 4-a C) 1-c, 2-a, 3-b, 4-d D) 1-c, 2-a, 3-d, 4-b

Set B a. Interested in the discovery of truth through reasoning and systematic thinking b. Interest in usefulness and practicality, including the accumulation of wealth c. Interest in unity and understanding the cosmos as a whole d. Interest in beauty, form and artistic harmony e. Interest in graining power and influencing people f. Interest in people and love as a human relationship kctmhelpdesk@karrox.com Page 14 of 20

123. Advantages of Physical abilities are: www.karrox.com Helpdesk: 66710528

Management Process and Organization Behaviour (MB0022)

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A) 1-a, 2-b, 3-c, 4-d, 5-e, 6-f B) 1-d, 2-c, 3-b, 4-a, 5-e, 6-f C) 1-a, 2-b, 3-d, 4-f, 5-e, 6-c D) 1-d, 2-e, 3-f, 4-a, 5-b, 6-c 126. Attitude-Behaviour correspondence depends of these things: 1. 2. 3. 4. 5. Attitude Specificity Attitude Relevance Degree of Influence Personality Factors Social Constraints

128. Which of the following are theories of personality? 1. 2. 3. 4. 5. 6. Intrapsychic Theory Interpsychic Theory Type Theories Trait Theories Self Theory Social Learning Theory

A) 1, 2, 3 and 4 B) 1, 2, 4 and 5 C) 2, 3, 4 and 5 D) 1, 2, 3, 4 and 5 127. Match the Sets Set A 1. Floyd L. Ruch 2. Gordon Allport 3. J.B Kolasa 4. Gluck 5. James D Thompson and Donald Van Houten Set B a. Personality is a pattern of stable states and characteristics of a person that influences his or her behaviour toward goal achievement b. Personality is a broad, amorphous designation relating to fundamental approaches of persons to others and themselves c. Personality is the dynamic organization within the individual of those psychophysical systems that determine his unique adjustments to environment d. The human personality includes external appearance and behaviour or social stimulus value e. Personality as - a very diverse and complex psychological concept A) 1-a, 2-b, 3-c, 4-d, 5-e B) 1-d, 2-c, 3-b, 4-a, 5-e C) 1-a, 2-b, 3-d, 4-e, 5-c D) 1-d, 2-e, 3-a, 4-b, 5-c

A) 1, 2, 3 and 5 B) 2, 3, 5 and 6 C) 1, 3, 4 and 5 D) All of the above 129. Sheldons Somatotype Endomorph Mesomorph Ectomorph Character a b c Shape d e f

a. relaxed and tolerant, d buxom and developed visceral structure b. quiet and fragile, e muscular c. assertive and combative, f delicate and poor muscles A) a. relaxed and tolerant, d buxom and developed visceral structure b. quiet and fragile, e muscular c. assertive and combative, f delicate and poor muscles B) a. relaxed and tolerant, d buxom and developed visceral structure b. assertive and combative, e delicate and poor muscles c. quiet and fragile, f muscular C) a. quiet and fragile, d muscular b. assertive and combative, e delicate and poor muscles c. relaxed and tolerant, f buxom and developed visceral structure D) None of the above

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Management Process and Organization Behaviour (MB0022) A) a, b and c B) a, b and d C) b, c and d D) All of the above 130. Associated personality traits of Mesomorphic Body Type are: a. Adventurous b. Desire for power and dominance c. Love of Food d. Indifference to what others think or want e. Assertive, bold f. Zest for physical activity g. Self-Conscious h. Love of risk and chance 133. Match the Sets Set A a. Employment Interview b. Performance Evaluation c. Performance Expectations d. self-fulfilling prophecy

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A) a, b, c, d, e, g and h B) b, d, e, f, g and h C) a, b, d, e, f and h D) All of the above 131. Erickson theory of Personality includes: a. The ego is of utmost importance b. Part of the superego is able to operate independently of the id and the ego c. The ego is a powerful agent that can adapt to situations, thereby promoting mental health d. Social and sexual factors both play a role in personality development A) Except a B) Except b C) Except c D) Except d 132. The research findings of the study conducted by Sheldon S. Zalkind and Timothy W. Costello on some specific characteristics of the perceiver reveal: a. Knowing oneself makes it easier to see others accurately. b. Ones own characteristics affect the characteristics one is likely to see in others. c. People who accept themselves are more likely to be able to see favourable aspects of other people. d. Accuracy in perceiving others is not a single skill. These four characteristics greatly influence how a person perceives others in the environmental situation.

Set B 1. Represents an assessment of an employees work. While this can be objective, many jobs are evaluated in subjective 2. A major input into who is hired and who is rejected in any organization 3. Has evolved to characterize the fact that peoples expectations determine their behavior 4. A managers expectations of an individual affect both the managers behaviour towards the individual and the individuals response A) a-1, b-2, c-4, d-3 B) a-2, b-1, c-4, d-3 C) a-2, b-1, c-3, d-4 D) a-1, b-2, c-3, d-4 134. Which of the following factors influence the perception process? a. the intensity and physical dimensions of the stimulus b. such activities of the sense organs as effects of preceding stimulation c. the subjects past experience d. attention factors such as readiness to respond to a stimulus e. motivation and emotional state of the subject A) a, b, c and d B) b, c, d and e C) a, c, d and e D) All of the above 135. The Objectives of MBO are: 1. Specific 2. Measurable 3. Attainable kctmhelpdesk@karrox.com Page 16 of 20

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Management Process and Organization Behaviour (MB0022) 4. Result-oriented 5. Time Limited 6. Skill based A) Except 2 B) Except 3 C) Except 5 D) Except 6

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136. 1. _____ is/are small groups of employees who work on solving specific problems related to quality and productivity 2. _____ is a process where subordinates share a significant degree of decision-making power with their immediate supervisors 3. In _____, employees are represented by a small group who actually participate 4. ____ is/are small groups of employees who work voluntarily on company time to address quality-related problems A) Employee Involvement Teams, Participative Management, Representative Participation, Quality Circles B) Employee Involvement Teams, Representative Participation, Participative Management, Quality Circles C) Quality Circles, Employee Involvement Teams, Participative Management, Representative Participation D) Quality Circles, Participative Management, Employee Involvement Teams, Representative Participation 137. Individuals tend to consider a group attractive, if it meets the following conditions: a. The groups goals are clear and compatible with members goals b. The group has a charismatic leader c. The group has a reputation for successfully accomplishing its task d. The group is small enough that members can air their opinions and have them evaluated e. The members support one another and help each other overcome barriers to growth and development A) Except c B) Except d C) Except c and d D) All of the above 138. Which of the following points are the characteristics of Norms? i) Norms summarize and simplify group influence processes ii) They resolve impersonal differences in a group and ensure uniformity of action iii) Norms apply to behaviour and to private thoughts and feelings iv) Norms are usually developed gradually, but the process can be shortened if members so desire v) Not all norms apply to everyone vi) High status members often enjoy more freedom to deviate from the letter of the law than do other members A) i, ii, iii, iv and vi B) ii, iii, iv, v and vi C) i, ii, iv, v and vi D) i, iii, iv, v and vi

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Management Process and Organization Behaviour (MB0022)

MBAN-1 3. Especially in cultures that value individualism, may be seen as equitable 4. Does not recognize exceptional performance by individuals 5. Can lead to perceptions of inequality 6. May be de-motivating for people who prefer not to be singled out from the group; may undermine cooperation A) 1, 2, 3, 6 B) 3 & 6 C) 1, 2, 4 and 5 D) All of the above

139. Match the Sets Set A 1. Illusions of invulnerability 2. Illusions of group morally 3. Illusions of unanimity 4. Rationalization 5. Stereotyping the enemy 6. Self-censorship 7. Peer pressure 8. Mind guards Set B a. Silence is misconstrued as consent b. This symptom leads the group to ignore the ethical implications of their decisions c. Group members are shielded from information that might lead them to question their action d. The results are that other alternatives are not considered e. This prevents critical analysis of the decisions f. This leads the group to underestimate its opposition g. Any members who express doubts or concerns are pressured by other group members, who question their loyalty h. This symptom leads to excessive optimism and risk taking A) 1-a, 2-b, 3-c, 4-d, 5-e, 6-f, 7-g, 8-h B) 1-h, 2-b, 3-a, 4-d, 5-f, 6-e, 7-g, 8-c C) 1-a, 2-b, 3-g, 4-c, 5-e, 6-f, 7-d, 8-h D) 1-h, 2-a, 3-c, 4-d, 5-f, 6-e, 7-g, 8-b 140. State the True points with regards to Cooperative Group Rewards 1. Can foster cooperation and coordination 2. Motivating in cultures that value collectivism and for highly interdependent tasks www.karrox.com Helpdesk: 66710528 141. Political activities in Organizational conditions are: 1. 2. 3. 4. 5. Unclear Goals Democratic decision making Unambiguous lines of authority Scarce resources Uncertainty

A) 2 and 3 B) 1, 4 and 5 C) 1, 2, 4 and 5 D) All of the above 142. Match the Sets Set A 1. The Craftsman 2. The Jungle Fighter 3. Company Man 4. The Gamesman Set B a. Active politicians b. Apt politicians c. Least political d. Conservative people A) 1-a, 2-c, 3-d, 4-b B) 1-c, 2-a, 3-d, 4-b C) 1-c, 2-a, 3-b, 4-d D) 1-d, 2-a, 3-c, 4-b 143. The Most Frequent Uplifts are: 1. Relating well with your spouse or lover 2. Property, investment, or taxes 3. Completing a task kctmhelpdesk@karrox.com Page 18 of 20

Management Process and Organization Behaviour (MB0022) 4. 5. 6. 7. 8. Feeling healthy Getting enough sleep Eating out Physical appearance Visiting, phoning or writing someone 1. Fear 2. Fear pay 3. Fear 4. Fear 5. Fear

MBAN-1 of technological unemployment of reduced work hours and consequently less of demotion and thus reduced wages of the unknown of speed-up and reduced incentive wages

A) 1, 2, 3, 4, 5 and 8 B) 2, 3, 5, 6, 7 and 8 C) 1, 3, 4, 5, 6 and 8 D) 2, 3, 4, 5, 6 and 7

A) 1, 2, 3 and 5 B) 2, 3, 4 and 5 C) 1, 2, 4 and 5 D) 2, 4 and 5

144. Type Bs behaviour pattern is: Never suffer from a sense of time urgency with its accompanying impatience Feel no need to display or discuss either their achievements or accomplishments Devotion to work Play for fun and relaxation, rather than to exhibit their superiority at any cost Ability to relax without guilt Aggressiveness A) 1, 2, 3, 4 and 5 B) 1, 2, 4 and 5 C) 2, 3, 4, 5 and 6 D) All of the above 145. Which of the following are types of Crisis? 1. Natural disaster 2. Industrial accident 3. Product or service failure 4. Health scare related to the product of industry 5. Removal/loss of CEO or other key management personnel 6. Competitor launches new product A) Except 1 and 2 B) Except 5 and 6 C) Except 6 D) All of the above 146. The Economic reasons to fear change usually focus on: www.karrox.com Helpdesk: 66710528 147. Match the Sets Set A 1. Education and Communication 2. Participation and Involvement 3. Facilitation and Support 4. Negotiation and Agreement 5. Manipulation and Co-optation 6. Explicit and Implicit Coercion Set B a. Using power position and threats to force compliance b. Letting those affected have a voice in how the change will occur c. Providing training for change, effective listening, counseling and understanding of emotional reaction to change d. Bargaining over various aspects of change e. Providing facts and information, increased communication about the change f. Using information about change selectively or seconding a representative (or informal leader) from the group to participate in the design of the change A) 1-a, 2-b, 3-c, 4-d, 5-e, 6-f B) 1-e, 2-b, 3-c, 4-d, 5-f, 6-a C) 1-a, 2-c, 3-b, 4-e, 5-d, 6-f D) 1-e, 2-c, 3-b, 4-f, 5-d, 6-a 148. Match the Sets Set A 1. Sensitivity Training kctmhelpdesk@karrox.com Page 19 of 20

Management Process and Organization Behaviour (MB0022) 2. Survey Feedback 3. Process Consultation 4. Team Building Set B a. It is a method of changing behaviour through unstructured group interaction b. Makes use of questionnaires to identify discrepancies among member perceptions c. The purpose of this method is for an outside consultant to assist a client d. It can be applied within groups or at the inter-group level where activities are interdependent A) 1-a, 2-c, 3-b, 4-d B) 1-a, 2-b, 3-d, 4-c C) 1-a, 2-b, 3-c, 4-d D) 1-d, 2-c, 3-b, 4-a 9. Power Control A) Except 9 B) Except 7 C) Except 7 and 9 D) All of the above

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149. Characteristics of Innovative Organizations are: 1. Facilitate the flexibility and adaptability 2. Innovative organizations encourage experimentation 3. They actively promote training and development of their members 4. Innovations may be directed to change the organizational structure (the degree of complexity, formalization, and centralization), technology (introduction of new equipment, tools or methods) 5. Human resources (changing the attitudes and behaviour of organizational members through processes of communication, decision making, and problem solving). A) Except 1 B) Except 2 and 4 C) Except 4 D) All of the above 150. The Important Factors influencing Organizational Effectiveness are: 1. 2. 3. 4. 5. 6. 7. 8. Leadership style Culture Strategic planning Environment Technology Human Resource Development Coercion Structural Design www.karrox.com Helpdesk: 66710528 kctmhelpdesk@karrox.com Page 20 of 20