Annotated Bibliography Completing this annotated bibliography was no easy task given that many websites that I needed

were unavailable due to the government shutdown. From what I was able to gather I have learned a great deal when it comes to technology and communication. I chose this topic because during my internship I am completing a number of tasks that require technology use in communication. Many people who have technology forced upon them are not willing to learn a new method and will only use the new method when it is absolutely necessary. They refuse to see its importance, or its relevance to everyday life. Ahmadi, M., Helms, M., & Laudeman, G. (2012). Testing the transformation hypothesis of information and communications technology. SAM Advanced Management Journal, 44-54. Retrieved from http://libcore.csd.sc.edu:50080/ebscoweb/ehost/pdfviewer/pdfviewer?sid=c142e6d0-fc15-4f7e-8a9904ae717f4fca@sessionmgr4002&vid=2&hid=4104 The results of this research discuss the more people use technologies, the more they see their use and the more they include them in their everyday lives. During my internship I have seen that advancements in the technology used there needs to be updated. I have done the research and have started the discussion of getting a SmartBoard in the library. With proper professional development, the employees of the Temple would see the benefits of the newer technologies and programs. Allatta, J., & Singh, H. (2011). Evolving communication patterns in response to an aquitsitino. Strategic Management Journal, 32, 1099-1118. Retrieved from http://libcore.csd.sc.edu:50080/ebscoweb/ehost/pdfviewer/pdfviewer?sid=1f83100f-f47c-46c6-b01f94e9f3d2f9f9@sessionmgr4&vid=2&hid=22 This article included a lot of graphs and charts, however they were not explained very well and it was hard to understand what exactly the graphs were talking about. I liked that the study not only focused on communication and technology, but the authors also looked into the behavior behind these changes in technology. Faulds, D., & Mangold, G. (2009). Social media: The new hybrid element of the promotion mix. Business Horizons, 357365. Retrieved from http://itu.dk/~rkva/2011-Spring-EB22/readings/Mangold-SocialMedia.pdf This was a great article to read because it addresses the many important aspects of using social media to promote events and/or consumer products. An article like this is important because during my internship I updated the websites that promoted different events. The article goes further into the mind of a consumer and discusses which forms of media most people respond to. Flanagin, A., & Waldek, J. (2004). Technology use and organizational newcomer socialization. Journal of Business Communication,, 41(2), 137-165. Retrieved from http://libcore.csd.sc.edu:50080/ebsco-

web/ehost/pdfviewer/pdfviewer?sid=1631628a-c56f-41f6-b54da41e50d5befc@sessionmgr4004&vid=2&hid=4104 While this article discusses newcomers and how technology affects the way they interact with the rest of the workplace, the authors also discuss what types of technology are affecting them. This relates to my topic because those technologies are ways that I have been reaching out to people during my internship. For promoting events, my communication has been through emails and the update of the websites. Fritz, M., Narasimhan, S., & Rhee, H. (1998). Communication and coordination in the virtual office. Journal of Management Information Systems, 14(4), 7-28. Retrieved from http://www.jstor.org/stable/40398290 This article was right up my alley for my internship. The authors do a great job at discussing the every changing office space and how it is very likel y to find a virtual office, meaning most work is done through the computer, so an office is not necessarily needed. Much of the work that I do during my internship, I am at Temple so I can have some quiet time, but much of it can be completed at home if I choose. Hastings, S., & Payne, H. (2013). Expressions of dissent in email: Qualitative insights into uses and meanings of organizational dissent. Journal of Business Communications, 50(3), 309-331. Retrieved from http://libcore.csd.sc.edu:50080/ebscoweb/ehost/pdfviewer/pdfviewer?sid=b069b5cd-febf-49d2-8626f1e783ede290@sessionmgr4003&vid=2&hid=4104 This article is a research based article that discusses the rules that employees adhere to when using emails in business. The research conducted was a great additive to this article. It was found that many employees will not use computer based technology to voice any concerns. Hinds, P., & Kiesler, S. (1995). Communication across boundaries: work, structure, and use of communication technologies in a large organization. Organization Science, 6(4), 373-393. Retrieved from http://www.jstor.org/stable/2634994 Pamela Hinds and Sara Kiesler do a great job at outlining technology in the workplace, especially when it comes to technology. They figured some hypothesis that relate to different job positions in an office and how they personally use technology. Their findings were what I expected. Those whose jobs were more technical and required technology use on a regular basis used it more when communicating with others, versus those who do not use technology on a regular basis. Hooff, B., Groot, J., & Jonge, S. (n.d.). Situational influences on the use of communication technologies. Retrieved from http://libcore.csd.sc.edu:50080/ebscoweb/ehost/pdfviewer/pdfviewer?sid=85010b3d-2cd0-4ba6-91db161dc212fbc0@sessionmgr15&vid=2&hid=22 I like that this article discusses that outside input from other colleagues can influence a persons will to use more technology if they are not used to it. The second point that I like that the authors pointed out was that a persons experience in t he professional

development has a huge impact as to whether they will continue to learn the new technology or just push it aside. I found the charts unhelpful because they were not explained well. Jansen, F., & Janssen, D. (2013). Effects of directness in bad- news e-mails and voice mails. Journal of Business Communications, 50(4), 362-382. Retrieved from http://libcore.csd.sc.edu:50080/ebscoweb/ehost/pdfviewer/pdfviewer?sid=3678f97c-6155-4f84-a4d06abccfc49418@sessionmgr4004&vid=2&hid=4104 I really enjoyed reading this article because right away, I wanted to keep reading because I could identify with the sample situation. When the primary communications for a business is done via email and/or phone, the way in which that communication takes place can make or break how the recipient feels. The author discusses the differences between using technology to relay bad news versus good news and the steps that one needs to take to make sure the bad news is not taken in such a negative way. Neill, S. (2006). An analysis of factors which influence small businesses decision to have a website and to conduct online selling. The Journal of American Academy of Business, 8(2), 204-209. Retrieved from http://libcore.csd.sc.edu:50080/ebscoweb/ehost/pdfviewer/pdfviewer?sid=c5f0993b-985e-4497-bcccc51e5b31be3b@sessionmgr4003&vid=2&hid=4104 My internship consists of updating websites and building an online catalog for a small business, so an article that discusses both of these issues is perfect. In this day in age, most businesses have some sort of website that advertise themselves, but do not necessarily sell their items. This article did a great job at looking into the effectiveness of websites and websites that sell items. Ngwenyama, O., & Lee, A. (1997). Communication richness in electronic mail: critical social theory and the contextuality of meaning. MIS Quarterly, 21(2), 145-167. Retrieved from http://www.jstor.org/stable/249417 When I first started reading this article, I will admit, I wasnt sure if I was going to make it through. But I kept reading and it really intrigued me. I like that the authors gave different types of peoples perspectives when it comes to communication. Norris, D. (2007). Sales communications in a mobile world: Using the latest technology and retaining the personal touch. BUSINESS COMMUNICATION QUARTERLY, 492-498. Retrieved from http://libcore.csd.sc.edu:50080/ebscoweb/ehost/pdfviewer/pdfviewer?sid=17068a31-d157-4e40-8f1f87b25a2cf053@sessionmgr4003&vid=2&hid=4104 This article takes a look into businesses and the mobile technology that is available to help that business grow. The author does a great job at describing what sort of information should be shared via technology and what shouldnt, like the constant emails of sales.

Orlikowski, W. (1992). The duality of technology:rethinking the concept of technology in organization. Organization Science, 3(3), 398-427. Retrieved from http://www.jstor.org.pallas2.tcl.sc.edu/stable/view/2635280?&Search=yes&searc hText=technology&searchUri=/action/doBasicSearch?Query=communication+tec hnology&acc=on&wc=on&fc=off This article does a great job discussing the multiple means of technology that can be used within an organization. I like that the author has made a clear distinction between the hardware technology versus the product of ongoing human action, design, and appropriation. Ray, S., & Thayer, S. (2006). Online communication preferences across age, gender, and duration of internet use. CYBERPSYCHOLOGY & BEHAVIOR, 9(4), 432440. Retrieved from http://www.communicationcache.com/uploads/1/0/8/8/10887248/online_communi cation_preferences_across_age_gender_and_duration_of_internet_use.pdf During my internship I have had to promote events by using many different technologies like emails, updating the websites, social media, phone calls, and snail mail. I have had to use such a variety because not everyone that I am reaching out to have a computer or answering machine. This article discusses the may different preferences of communication by gender and age. Reich, B., & Benbasat, I. (2000). Factors that influence the social dimension of alignment between business and information technology objectives. MIS Quarterly, 24(1), 81-113. Retrieved from http://www.jstor.org/stable/3250980 In the beginning of the article I liked that the authors explained how many interviews were conducted. Its nice to know how much research goes into a technology article. The results discuss who sits in on meetings and how often the IT personnel sit in on these meetings. During my internship I am updating the websites and working on the newsletters so I have often been asked to sit in on board meetings. Its great to be included and I feel more up to date on all aspects of the Temple now. Scott, C., & Timmerman, E. (2005). Relating computer, communication, and computermediated communication apprehensions to new communication technology use in the workplace. COMMUNICATION RESEARCH, 32(6), 683-725. Retrieved from http://www.eope.ee/_download/euni_repository/file/2174/DigitalCulture.zip/Key readings/Scott.pdf This article did a great job in discussing the feelings of people and their feelings towards technologies in the workplace. At Temple, we all have computers and are using technology for the majority of the time we are there. All of the tasks that I completed during this internship had something to do with my computer, my camera, and computer programs. Van Genderen, E. (2013). Emotional intelligence, communication, and technology: Defining the new professional. Middle East Journal of Business, 8(4), 3-7. Retrieved from http://libcore.csd.sc.edu:50080/ebsco-

web/ehost/pdfviewer/pdfviewer?sid=97322e99-1127-44d6-97b2e9867c7b5ee5@sessionmgr4004&vid=2&hid=4104 The author does a great job at illustrating the cognitive connections between our inner selves and how we communicate with others. In the article there is a discussion about technology and its role in presentations. It is stated that the technology is there to support the speaker, not vice versa, which I completely agree with. Venhatesh, V., Morris, M., Davis, G., & Davis, F. (2003). User acceptance of information technology: toward a unified view. MIS Quarterly, 27(3), 425-478. Retrieved from http://www.jstor.org/stable/30036540 I have found during my internship that a few of the people I interact with are not as fond of technology and all that it can do as I am. The charts and graphs included in this article helped me understand the concept of technology and its actual use. I like that the authors tested many different theories, not just one. This way they were able to compare and contrast all results of all of the theories tested. Watson-Manheim, M., & Belanger, F. (2007). Communication media repertoires: dealing with the multiplicity of media choices. MIS Quarterly, 31(2), 267-293. Retrieved from http://www.jstor.org/stable/25148791 The abstract and background of this article give the reader a great insight as to the reasons behind writing such an article. The author takes many previous studies under consideration and used them for research. The research conducted based on two different companies gives the reader insight into two organizational structures. Zhang, X., & Venkatesh, V. (2013). Explaining job performance:the role of online and offline workplace communication networks. MIS Quarterly, 37(3), 695-722. Retrieved from http://libcore.csd.sc.edu:50080/ebscoweb/ehost/pdfviewer/pdfviewer?sid=3877d23d-0e2c-494a-8e4011b47f0e8478@sessionmgr11&vid=2&hid=22 This article included many graphs and charts, which always help in my understandings of a reading. I like that the authors talked about how transitioning to a virtual office workplace forces people to use online communication tools to get in touch with their colleagues. The results showed comparisons between different types of workplaces and their relation to job performance.