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International Organization for Standardization International Standards for Business, Government and Society

International Organization for Standardization

International Standards for Business, Government and Society

ISO 9000 - Quality management

The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.

There are many standards in the ISO 9000 family, including:

ISO 9001:2008 - sets out the requirements of a quality management systemThere are many standards in the ISO 9000 family, including: ISO 9000:2005 - covers the basic

ISO 9000:2005 - covers the basic concepts and language- sets out the requirements of a quality management system ISO 9004:2009 - focuses on how

ISO 9004:2009 - focuses on how to make a quality management system more efficient and effectiveISO 9000:2005 - covers the basic concepts and language ISO 19011:2011 - sets out guidance on

ISO 19011:2011 - sets out guidance on internal and external audits of quality management systems.a quality management system more efficient and effective ISO 9001:2008 ISO 9001:2008 sets out the criteria

ISO 9001:2008

ISO 9001:2008 sets out the criteria for a quality management system and is the only standard in the family that can be certified to (although this is not a requirement). It can be used by any organization, large or small, regardless of its field of activity. In fact ISO 9001:2008 is implemented by over one million companies and organizations in over 170 countries.

Quality Management Principles

The standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. These principles are explained in more detail in the pdf Quality Management Principles. Using ISO 9001:2008 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits.

Audits

Checking that the system works is a vital part of ISO 9001:2008. An organization must perform internal audits to check how its quality management system is working. An organization may decide to invite an independent certification body to verify that it is in conformity to the standard, but there is no requirement for this. Alternatively, it might invite its clients to audit the quality system for themselves. Read more about certification to management system standards.

Preview ISO 9001:2008

You can preview the freely available sections of ISO 9001:2008 on ISO's Online Browsing Platform. To purchase this standard please visit the ISO Store.

ISO 9001 Revision

ISO 9001 Quality Management Systems is under review and an updated version is expected by the end of 2015. All ISO standards are reviewed every 5 years to make sure they remain as helpful and relevant.

Learn more about the ISO 9001 revision

ISO Store ISO 19011:2011 Guidelines for auditing management systems ISO 9001:2008 Quality management systems --
ISO Store
ISO 19011:2011
Guidelines for auditing management systems
ISO 9001:2008
Quality management systems -- Requirements
ISO 9004:2009
Managing for the sustained success of an organization -- A quality management approach
Visit the ISO Store to buy more standards
approach Visit the ISO Store to buy more standards Online collection: Quality management Make sure your

Make sure your products and services meet customers' needs with this online collection.

needs with this online collection. More information ISO 9001 - What does it mean in the

Brochure with details of how to use ISO 9001 in the supply chain

of how to use ISO 9001 in the supply chain Download pdf Useful publications Selection and

Useful publications

Overview of the standards in the family and how they form a basis for continual improvement.

Download pdf ISO 9001 for Small Businesses. What to do Written by a group of
Download pdf ISO 9001 for Small Businesses. What to do Written by a group of
Download pdf ISO 9001 for Small Businesses. What to do Written by a group of
Download pdf ISO 9001 for Small Businesses. What to do Written by a group of ISO/TC

Written by a group of ISO/TC 176 experts, this handbook has been updated to take account of ISO 9001:2008, which gives the requirements for quality management systems.

This book provides organizations with guidance on how to integrate requirements of multiple ISO or non-ISO management system standards with their organization's management system.

Support for implementing ISO 9001:2008

ISO 9001:2008 is published by ISO technical committee (TC) ISO/TC 176, sub-committee 2. When the standard was revised and updated in 2008 the TC prepared some guidance documents to help organizations and companies implement the revised version of the standard.

Guidance on the concept and use of the process approach for management systems - Download pdf Download pdf

Implementation guidance for ISO 9001:2008 - Download pdf Download pdf

Guidance on ISO 9001:2008 - Sub-clause 1.2 Application' - Download pdf Download pdf

Guidance on the documentation requirements of ISO 9001:2008 - Download pdf Download pdf

Guidance on 'Outsourced processes' - Download pdf Download pdf

the documentation requirements of ISO 9001:2008 - Download pdf Guidance on 'Outsourced processes' - Download pdf

More information can also be found on the website run by ISO TC/176/SC2. Please note that this is an external link.

Auditing ISO 9001

News

7 AUGUST 2013

The Committee Draft of the revision of ISO 9001 is now available to buy from the ISO webstore for 38 Swiss francs.

26 JUNE 2013

ISO 9001, Quality Management Systems - Requirements, has reached the Committee Draft stage of the revision process. Like all ISO standards, ISO 9001 undergoes a revision every five years to ensure it remains a useful tool.

5 JUNE 2013

Each year, 1.3 billion tonnes of food are wasted. This is equivalent to the total production of sub- Saharan Africa. “Think. Eat. Save.”, the theme of this year’s World Environment Day (5 June), aims to combat food waste and loss, and encourage all of us to reduce our "foodprint". ISO standards can help us achieve this goal.

30 MAY 2013

15 NOVEMBER 2012

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ISO 9000: Views from the users

FAQs (frequently asked questions) Can I find out if a particular company has been certified?

FAQs (frequently asked questions)

Can I find out if a particular company has been certified? Not from ISO directly: ISO does not issue certificates. Certificates are issued independently of ISO by certification bodies and there is no central database of all these certifications. If you know which certification body delivered the certification you can contact them directly. The ISO member for your country may also be able to help you.

I want to be an ISO 9000 auditor: where can I get training? Contact the ISO member for your country, which may be able to point you in the direction of a relevant training scheme. Any certification or registration bodies operating in your country should also be able to advise you.