Discuss and Compare the four Major Quality Standards: Drew Kelly

IET 619
Describe and compare four major quality standards (ISO 9000, QS 9000, AS9100, ISO/TS 16949, TL 9000).

Written by Drew Kelly Instructor: Dr. Zargari

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Abstract When it comes to quality, you cannot just snap your fingers and have everything on order and being produced efficiently. There has to be a set of guidelines, or even rules that you need to follow in order to completely reach the heights your company can go. That is what the standards in the Quality management have done for many companies and organizations. In this final research project I will discuss and compare the different Quality management standards that we have in the world. The standards that I will be comparing and reporting on are ISO 9000, QS 9000, ISO/TS 16949, and TL 9000. I will not discuss the AS9100 since the research topic says to describe 4 of the major quality standards. I will attempt to see how they intersect in core values and discuss what each standard can do for each specific area within an organization. I will then conclude my overall opinion on how they compare to one another.

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ISO 9000 ISO 9000 is a group of standards that are used in quality management systems and designed to help organizations ensure that they meet the needs of customers and other stakeholders while meeting specific requirements related to the product. The standards are published by ISO, the International Organization for Standardization. ISO 9000 deals with the basic building blocks of quality management systems, including the eight management principles on which the family of standards is based. Originally the ISO standards were not called ISO they were named BS 5750. While World War 2 was going on there were many quality problems going on in the factories. One big problem was that there were bombs going off during assembly causing defects in the quality of the products that were being produced. In 1987 the British government persuaded the International Organization for Standardization (ISO) to adopt BS 5750 as an international standard. The international standard was named ISO 9000 (KCG, 2010). The ISO 9000 1982 version had three models just the British version did. The models were named ISO 9001, ISO 9002, and ISO 9003. ISO 9001was model for quality assurance in design, development, production, installation, and servicing was for companies and organizations whose activities included the creation of new products (KCG, 2010). ISO 9002 was a model for quality assurance in production, installation, and servicing had basically the same material as ISO 9001 but without covering the creation of new products (KCG, 2010). ISO 9003 was a model for quality assurance in final inspection and test covered only the final inspection of finished product, with no concern for how the product was produced (KCG, 2010). Since the 1987

Discuss and Compare the four Major Quality Standards: Drew Kelly
version of the ISO standards there have been three revisions to reconstruct the models, one in 1994, one in 2000, and then the most recent revision in 2008. ISO 9000 is set up as a collection of guidelines that help a company establish, maintain, and improve a quality management system. It is important to stress that ISO 9000 is not a rigid set of requirements, and that organizations have flexibility in how they implement their quality management system. The ISO 9000 system is set up as a process oriented approach, which means instead of looking at the individual processes and departments you look at how each process interacts with one another (Johnson, 2013). The most important aspect about the ISO 9000 is the importance of quality. There are many companies that produce products and services but those who establish ISO standards are sure to ensure quality in their product or service. There are eight basic principles that make the ISO 9000 standards drive: customer focus, good leadership, involvement of people, process approach to quality management, management system approach, continuous improvement, factual approach to decision making, supplier relationships (Johnson, 2013). One important aspect that really sets the ISO standards apart from other standards is the face that ISO standards are not requirements, they are simply guidelines. One of these other standards that closely resemble the ISO 9000 is the QS 9000. QS 9000 The QS 9000 was brought about in the 1994 by the major motor companies Chrysler, Ford, General Motor and other large truck companies. This standard strictly deals with the quality standards o the automotive industries. The goal for Quality System Requirements QS9000 is the creation of quality sound systems that strive to achieve continuous improvement, while strictly focusing on defect prevention and having less waste and variation. (QS 9000,

Discuss and Compare the four Major Quality Standards: Drew Kelly
2007). The Qs 9000 is a standard that is a do it all system for all motor companies alike, The influence of QS-9000 is being seen throughout the automotive industry as it has virtually eliminated varying demands and waste associated with redundant systems (Reed, 1997). To help better understand what I am trying to say this quote comes from the QS 9000 hand book itself QS-9000 is a harmonization of Chryslers Supplier Quality Assurance Manual, Fords Q-101 Quality System Standard, and General MotorsNAO Targets for Excellence, with input from the Truck Manufacturer (QS 9000, 2007).Many consider it to be identical to the ISO 9000 family of standards it has one main difference that sets it apart from the ISO standards, the QS 9000 adds clauses and requirements (Reed, 1997). Even though the QS 9000 has the same claims that the ISO 9000 does, the QS adds requirements to their system. These requirements may be as simple as having a business plan, tracking customer satisfaction, or even just mandatory inventory checks. Like the ISO the QS 9000 also had three revision changes that took place at the same time as the ISO revisions did. This is just another way to show the similarity of the two standards. Like all things in time, they change or are forgotten. In the case of the QS 9000 standard it became obsolete and was absorbed by a different standard from the ISO called the ISO/TS 16949. ISO/TS16949 ISO/TS 16949 is based on the ISO 900 which is the quality management systems standards that was brought about in 1998 and is the global benchmark for an international fundamental quality Management system (QMS) for the automotive industry The International Automotive Task Force and the Japanese Automobile Manufacturers Association produced TS 16949 with support from ISO Technical Committee 176 (TC 176), the ISO committee that deals with quality management standards (AIAG, 2012). While the TS 16949 is based ISO 9000 and

Discuss and Compare the four Major Quality Standards: Drew Kelly
is derived from the QS 9000 it has adjustments that focus on certain areas that the original QS 9000 did not focus on: (AIAG, 2012) Delivered part quality performance; Prevention of customer disruptions (including field returns); Delivery schedule performance (including incidents of premium freight); Customer notifications related to quality or delivery issues

Another key factor that the TS 16949 puts stress on is the control of process design the ISO 9000 gives requirements about product design and development, since the merge of the TS 16949 and the QS 9000, or the replacement of QS, this obligation has been given to TS 16949 (NQA, 2009) .The International Automotive Task Force, of whom is made up of 9 of the largest original engineering manufactures has said that they are going to do everything in their power to keep the TS 16949 standard now and in the far future. Since this standard is so much like the QS 9000, the benefits are very similar. Having the TS 16949 will greatly increase your companys efficiency and many other things such as:

Customer satisfaction - through delivery of products that consistently meet customer requirements

Reduced cost of compliance with customer specifications - through implementation of a single management system and reduced audit requirements

Reduced operating costs - through continual improvement of processes and resulting operational efficiencies

Discuss and Compare the four Major Quality Standards: Drew Kelly

Legal compliance - by understanding how statutory and regulatory requirements impact the organization and its customers

Improved risk management - through greater consistency and traceability of products and services

Ability to win more business - particularly where procurement specifications require certification as a condition to supply (NQA, 2009)

To gain access to TS 16949 there are very similar steps you have to follow in order to get the certification.

TL 9000

The TL 9000 is a type of QMS that was created in order to meet the supply chain quality requirements of the global telecommunications industry. The TL 9000 was created by a organization call QuEST in 1998, and like all of the standards that have been previously mentioned in this report, it is based on ISO 9001 and the eight principles ISO standards are based on (QuEST, 2009). With the implementation of TL 9000, QuEST set out to achieve the following goals:

Establish and maintain a common set of telecom QMS requirements, which reduces the number of standards for the industry

Foster a system that protects the integrity and use of telecom products hardware, software and services

Define effective cost and performance-based measurements to guide progress and evaluate the results of QMS implementation

Discuss and Compare the four Major Quality Standards: Drew Kelly

Drive continual improvement and enhance customer relationships Leverage the industry conformity assessment process (QuEST, TL 9000, 2009).

Since the TL 9000 is a two- part management system, there are extra requirements that must be met by anyone with the TL 9000 standard:

Performance measurements Software development Requirements for specialized service functions Requirements to address communications Reporting of quality measurement data (QuEST, TL 9000, 2009)

Discuss and Compare the four Major Quality Standards: Drew Kelly
Conclusion

The purpose of this report was to discuss 4 of the 5 major quality standards and compare them to one another. There is one underlying similarity between all of the quality standards that are written about. They all have one father figure in common, the ISO 9000 standard and its family. While in research of all the different standards, one fact was repeating its self, and that was that whichever standard was being examined it was based off either the ISO 9000 or ISO 9001 and was based on the eight principles that the ISO was based off of. It almost seems like the ISO standards were carrying too big of a burden, and it simply needed help. So other companies started to come up with their own quality standards in their specialized area of work, like what the automotive companies did. This just demonstrates the alikeness between all the quality standards that we have in the world.

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Works Cited
QS 9000. (2007). Retrieved 11 25, 2013, from wordpress.com: http://ciiaas.files.wordpress.com/2007/11/qs-9000.pdf AIAG. (2012). Retrieved 11 25, 2013, from quality management systems: http://www.aiag.org/staticcontent/files/Quality-Quality-Management-Systems.pdf Johnson, P. (2013). Benefits of ISO 9000. Retrieved november 23, 2013, from Perry Johnson Registrar: http://www.pjr.com/standards/iso-90012008/benefits-of-iso-9000 KCG. (2010). History and Evolution of ISO 9000. Retrieved november 23, 2013, from kcg.com: http://www.kcg.com.sg/history-iso9000.html NQA. (2009). NQA. Retrieved 11 27, 2013, from NQA: http://www.nqa.com/en/atozservices/what-is-ts16949.asp QuEST. (2009). TL 9000. Retrieved 11 27, 2013, from Quest: http://tl9000.org/index.html QuEST. (2009). TL 9000. Retrieved 11 27, 2013, from TL 9000: http://www.tl9000.org/about/tl9000/overview.html Reed, J. (1997). Introduction to QS 9000. Retrieved 11 25, 2013, from technology interface: http://technologyinterface.nmsu.edu/summer97/manufacturing/qs9000.html