Technical Support Officer

I. Position Information

Job code title: Network Engineer

Reporting line:

III. Functions / Key Results Expected

Summary of Key Functions:

Network engineer will have primary responsibilities for, but not limited to, the following :

• Designs, installs and configures network and security infrastructure and the
NMS/monitoring tools, including the core network switches, routers, firewalls, intrusion
detection/prevention systems (IPS), proxy servers, VPN concentrators, spam firewalls,
configuration management, network performance management, MRTG and SYSLOG
aggregator

• Monitors network traffic to identify problems and make capacity planning

recommendations with the help of NMS and monitoring tools

• Maintains and updates the network and security infrastructure, tests and implements
vendor security patches, implement workarounds for unpatched security vulnerabilities

• Installs, maintains, configures and troubleshoots the telecommunication infrastructure,

including IP PBX’s, IP phones, IVR systems and fax servers

• Troubleshoots problems with network and security infrastructure, including routers,

switches, firewalls, VPN, proxy servers and make corrective actions when necessary.

• Assists with the planning, design, research and acquisition of new or upgraded hardware
and software systems; maintains current knowledge of hardware, software and network
technology and recommends modifications as necessary; and,

• Performs other duties of a similar nature or level.

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IV. Competencies

Functional Competencies:

Knowledge Management and Learning

 Shares knowledge and experience and provides helpful advice to others in the office
 Listening skills, to understand what people say and to detect what they might be hesitant to
say
 Analytical skills, to critically evaluate the information gathered from multiple sources,
reconcile conflicts, decompose high-level information into details, abstract up from low-level
information to a more general understanding, distinguish presented user requests from the
underlying true needs, and distinguish solution ideas from requirements
 Facilitation skills, to lead requirements elicitation workshops
 Observational skills, to validate data obtained via other techniques and expose new areas for
elicitation
 Writing skills, to communicate information effectively to customers, marketing, managers, and
technical staff
 Organizational skills, to work with the vast array of information gathered during elicitation and
analysis and to cope with rapidly changing information
 Interpersonal skills, to help negotiate priorities and to resolve conflicts among project
stakeholders (such as customers, product management, and engineering)

Leadership and Self-Management

 Focuses on result for the client and responds positively to feedback
 Consistently approaches work with energy and a positive, constructive attitude
 Demonstrates openness to change and ability to manage complexity

V. Recruitment Qualifications

B.Sc. in computer science, Engineering, computer information

Education: or related fields.

Experience: 2 or 3 years of experience in the following:

• Strong network and security skills
• In depth knowledge of TCP/IP, security and
client/server technologies
• Strong understanding of telecommunications
• Strong will to achieve business objectives
• Project Management skills
• Microsoft Windows Technical skills
• Linux Technical skills
• Business knowledge and understanding

* Strong communication and interpersonal skills.

* Ability to work under pressure

Language Requirements: Excellent knowledge for both Arabic and English