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STATEMENT
At the Regency Palace we strongly believe that hiring people with the right attitude is a key factor for our
success. Therefore we are introducing the new interview assessment form to be used for all employment
interviews. We highly recommend using this support form when hiring line employees.
PROCEDURE
We have created the form to be used for each interview so the HR department can compare the interview
results and to get a better overview of the different applicants for the same position or of two interviews
with the same applicant.
1. The interview assessment form lists eight criteria related to certain values we need to follow at
the Regency Palace. The Eight criteria are:
• Previous Experience
During an interview, interviewer needs to seek further information about the applicants’ previous
experiences. To find out more, interviewer can ask Qs like:
a. How many colleagues were there during a shift? And how did u manage them?
b. Why did you leave that position?
c. What were your last responsibilities?
Interviewers should always ask questions related the answers given. Watch out!
a. Did the applicant express him/herself fluently in the language used for the interview?
b. Did the applicant answer in full sentences?
c. Did the applicant answer the questions?
d. Did the applicant speak clearly?
• Education
Education is very much related to the package you offer the applicant. Depends on the
educational background, each available post should have its own level of education. Employees
should meet the minimal requirement for the available post. Always pay attention to details.
Questions are:
• Computer Skills
The following examples will help the interviewer to determine whether the candidate has the
necessary computer skills needed for the position in question.
• Qualifications
It’s what the applicants can do against what the work calls for. The knowledge, skills, and abilities
of applicants are compared with the knowledge, skills, and abilities needed for success. If
applicants have the ability to do the work, they are considered eligible for the job.
*Score range between Average (40-54%), Good (55-74%), Very Good (75-89%) and Excellent (90-100%).
2. Assessment form must be filled in correctly by the interviewer (mainly HOD) using their utmost
honesty and reliability.
3. After completing the upper part of the form (the 8 criteria), the form must be handed over to HR
department to do a second interview reviewing the 8 criteria and commenting on the scores filled
by the Interviewer.
4. HR to fill their lower part of the form and have a final decision along with the position and the
package offered, in line with the same current position, if available and the salary scale. If the
applicant doesn’t fit the hotels criteria (percentage related), reason(s) of refusal must be properly
explained.
5. The assessment form must be forwarded to accounting department for the approval and the
signature of the Financial Controller (budget/salary related issues).
RESPONSIBILITY
This policy relies on the high level of honestly, consideration, and reliability of interviewers. Interviewers
are responsible for conducting and the implementation of this policy and selecting applicants according to
the values of the hotel and the 8 criteria in order to assure guests satisfaction and the excellent service
expected.
RESOURCE
Complaints or concerns regarding this policy shall be referred to Human resources Department.