Jennifer L.

Tucker
Charlotte, NC 28277 (336)306-4017 jltucker336@gmail.com linkedin.com/in/jentucker/

Professional Summary
Senior Management Professional with extensive experience in the pharmaceutical, healthcare, technology and consulting industries. Dynamic, high-energy individual possessing strong competencies to effectively leverage coaching of senior sponsorship, project management and change management to achieve strategic business goals. Strengths include CMO and PMO leadership, team building, adaptability, flexibility, and robust thinking. Designed and implemented corporate CMO and PMO processes to enable business units to make appropriate business and technology investment decisions. Certified in the Change Management process in accordance with Prosci methodologies (ADKAR) and tools. Have strong expertise in: Strategic planning Organizational Change Management Enterprise Program Management Office (EPMO) Portfolio/Project Management and Delivery Continuous Process Improvement Operational problem solving Agile Software Development Methodology Six Sigma Green Belt

Professional Experience
TrueBridge Resources, A North Highland Company (August 2013 Present) Consultant Premier Inc. (2011 2013)
VP Enterprise Program Management Office and Organizational Effectiveness

Reported to the CIO, with responsibility for the direction, creation, development, implementation, and enforcement of program and project management approaches, methods, and tools. Created Dev-Ops cross-functional leadership team to address and solve operational inefficiencies and strategic planning. Built internal organizational change management competencies through the use of Prosci methodologies (ADKAR) and tools. Directed a staff of 20 project and program managers. Oversaw $30+ million capital software development budget. Re-implemented Agile software development methodology. ICON Clinical Research (2005 2011)
Sr. Director Project Management Office (PMO)

Managed a global IS department of 40 people in Pennsylvania, Ireland and India. Worked directly with corporate executive leadership to establish project priorities based on business unit goals and strategic objectives. Accountable for project delivery to external global strategic clients and internal departments. Reported to the CIO. Designed and manage the global project management office including supporting governance, standards and documentation. Managed a cross-functional IS staff of 40 people responsible for software development and maintenance, user support, project delivery, testing and validation. Institutionalized the use of Agile Scrum at ICON. Directed all aspects of project delivery, in excess of 20 global projects annually, representing $18 million. Senior IT representative responsible for clinical operations division interacting at the executive team level. Patient Recruitment Strategy, LLC (2004 - 2005)
Global Strategist/Consultant

Assist clients with the development of global recruitment and retention solutions. Facilitated strategy discussions and implementation of technology solutions in support of patient recruitment and investigator selection. J&JPRD, Raritan, NJ (2001 - 2004)
Director, Process Excellence

Oversaw the organizational change management practice within the process excellence group at J&JPRD. Areas of responsibility included stakeholder analysis, communication, training, and process excellence. Member of the senior leadership team. Directed and advised regarding change management efforts for SAP enterprise wide implementations for J&J Pharmaceutical Services.
Consultant, Recruitment Strategy Department

Managed all e-business initiatives related to subject recruitment and retention for global clinical operations. This required working with a cross-functional team of business users and information technology experts in the implementation of best practices. Responsible for the evaluation, design and implementation of the Internet and Intranet sites to improve efficiency of the subject recruitment and retention process.

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Jennifer L. Tucker

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Acurian, INC., Horsham, PA (2000 - 2001)

VP, Product Development and Marketing

Directed the development and marketing of web based products for the pharmaceutical industry. Senior management team member reporting to the CEO and board of directors. Led department responsible for overall deployment of process improvements. Responsible for developing and implementing good product development and marketing processes. Created infrastructure for marketing and product development departments. Selected member of presentation team to outside investors securing second round financing of $27 million. Led team formulating Merck-Medco and Merck, Inc. collaborative business development efforts. Patent pending for Aculaunch.com site. IntraLinks, INC., New York, NY (2000)
VP, Product Management

Responsible for all e-business and B2B business development and relationship management supporting the pharmaceutical industry. Managed the product development of current and future service offerings. Evaluated electronic data capture (EDC) vendors and performed due diligence. MERCK & CO., INC., Whitehouse Station, NJ (1996 2000)
Marketing Manager

Developed the objectives and strategies for the worldwide launch of COSOPT, Mercks new entrant for the treatment of glaucoma. Program development included agency selection, global branding, core worldwide promotional material and sales training program. Led the execution of a $2.4 million promotional budget, including representation at project and drug development team meetings, coordination with worldwide marketing teams and presentations to senior corporate management committee. Developed agendas for worldwide symposiums.
Project Manager

Managed technical aspects of clinical trials for ZOCOR and the application of the new clinical and regulatory information system (CRISP), a remote data capture (RDC) application. Interacted with clinical and other business areas to accomplish business goals. WILLIAM BYRNE & ASSOCIATES, St. Louis, MO (1990 1993)
Consultant.

CONTROL DATA CORPORATION (1984 1989) LOGIN Services, Minneapolis, MN

Technical Manager

Arbitron Ratings Company, Laurel, MD

Project Leader, Senior Business Analyst

GENERAL ELECTRIC INFORMATION SERVICES COMPANY, Cleveland, OH (1983 1984)

Consultant

INTEL CORPORATION, Santa Clara, CA (1981 1983)

User Support Specialist, Programmer Analyst

Education
Executive Masters International Business Saint Louis University, St. Louis, MO B.S. Management Information Systems University of Colorado, Boulder, CO

Professional Development
Change Management Certified (ADKAR) Agile Scrum Methodology Scrum Master Project Management Institute PMP Trained Six Sigma (DMAIIC) Green Belt Trained IMA Accelerated Implementation Methodology