Beruflich Dokumente
Kultur Dokumente
OBJECTIVE:
WORK HISTORY:
May 2009-July 2002, Robert Half International Management Resources Inc. Tulsa,
OK
Assistant to IT Administrator/IT Technician
Provide IT support for Hillcrest Hospital and Utica Park Clinics. Wipe Harddrives with
DBAN and upgrade systems using Symantec Ghost to retain user’s data during
equipment upgrade.
Assist IT Administrator for Oklahoma Oncology, Inc. while going through upgrade of
database, network, and telephone system.
General IT Support and Troubleshooting for nearly 100 users at 4 locations.
Use VNC Remote Server.
Assist with troubleshooting MS Server 2003 issues.
Uninstall, Install, and Upgrade programs.
Grant Permissions in new database.
Provide inbound support for users and administrators for the accounts
Ticket Management with accurate documentation of technical procedures
Walk users through troubleshooting to resolve issues and replacement and testing of
hardware, peripherals, and network devices
Walk users thru set up of accounts and other functions
Reset credentials using Remote Desktop
Cisco VPN Client Support
Wireless Networking Support mostly using Nomadix Networking Servers
Assist users of RAID with troubleshooting and repairing systems
Used Norton (Symantec) Ghost for retaining settings during system upgrade
replacements
Take over calls in which a Supervisor was requested
Author and implement Training program for Technicians
Train in classroom and lab settings for cellular phone network theory and troubleshooting
Conduct QA Assessments and provide feedback to Technicians
Participate in regular QA Calibration meetings
Maintain attendance and performance records of trainees
Conduct appropriate counseling of trainees
Work with children in Psychiatric Hospital of 108 beds ranging from 4-17 years of age
Coach in Activities in Daily Living
Recognize, prevent, and resolve situations that are harmful or potentially harmful for
patients or staff
Keep watch records and record patient interactions and behaviors in patient’s records
December 1996–December 1997 Princeton Daily Clarion and Oakland City Journal,
Princeton, IN
Circulation Director
Plan, organize, and execute marketing strategy for newspaper circulation department
Teach 2 Total Quality Customer Care Training classes weekly
Create and submit sales reports
Convert single copy sales routes from employee run to independent contractor
Purchase promotional goods and services
Contract with individuals for Kiosk Sales, Canvassing Sales, Telemarketing Sales, and
Hawking Sales
Author and implement sales contests for employees and contractors.
Assist banking customers with several different types of investments and accounts
Remain updated on extensive banking laws for inbound call center of largest bank in the
Northeast
1991-1995 US Air Force Reserve, Griffiss AFB, Rome, NY, IL, TX, MD
Mental Health Services Therapist
Work in Air Force Out-Patient Clinics and In-Patient Wards for patients with various
mental illnesses and substance addictions. Honorable Discharge
EDUCATION:
2006 COMPTIA A+ Certification, Hardware Course,
SkilSoft Online Training
COMPUTER SKILLS:
Microsoft Windows 98/2000/ME/XP/Vista, Microsoft Office Suite, Quick Books,
Quicken, Lotus, 10 key, AS400 Networking and other in-house software programs,
RAID, Solaris, Mac OS, Remote Desktop, Single Sign On, Nomadix, Visual Basic
Macros, Currently studying for COMPTIA A+ Computer Certification
Fluent Languages: English with exposure to and ability to learn German, Vietnamese,
and Spanish