Tech Times

ISSUE 04 DECEMBER 2013

this issue
Team Member Introduction Page 1 Year In Review Page 2 MRL/MDI Updates Page 3 DOA/GAB Overview Page 4 Governors Office Initiatives Page 5

Please welcome these new faces to the Lightbox Technologies team.

New Faces
Brian Kreklau Project Manager Brian is currently focusing on managing the technical projects for Milwaukee Radiologists and Medical Diagnostic Imaging. His first initiative for them is the Data Center move and the MDI/PDI merger.

Brian Kreklau Project Manager

Don Nelson - Network Engineer Don is primarily supporting Milwaukee Radiologists and Medical Diagnostic Imaging. He is also working with Brian on the Data Center move, MDI/PDI merger, PS360 Upgrade, desktop upgrades, etc.

Don Nelson Network Engineer

Lightbox Technologies Year-In-Review

Lightbox Technologies continues to grow in the public sector, tele-medicine, and medical imaging technology support sectors. As the economy looks towards future growth, technology will play a key role in that direction. Organizations look to improve the bottom line through process improvements and productivity gains. Our customers are looking to make smarter decisions and to use technology to provide support tools to enable their workforce to make those decisions. Business Intelligence (BI) solutions are growing at a rapid pace. Data Mining and Data Quality is a big part of those solutions. Microsoft will be delivering more tools to allow organizations to build their BI infrastructure. Lightbox Technologies, through its Microsoft Partnership, will be positioned to help organizations leverage these new tools. Another important aspect to customers growth strategy is customer service. Microsoft Dynamics Customer Relationship Management (CRM) is a growing software solution supporting that need. Lightbox Technologies works with the State of Wisconsin on implementing CRM solutions. The State has a strategy under the Walker Administration to improve the business climate in the state. The Office of Business Development (OBD) has been created to reach out to businesses throughout the state. Lightbox Technologies has enabled OBD to use Microsoft Dynamics CRM to reach out to over a million business owners, chamber representatives, economic development members, and private citizens. In addition to OBD, Lightbox works with the Government Accountability Board (GAB) using CRM to develop the next generation state election system. Finally, Cloud, Social Media, and Mobile technologies are changing how businesses work today. Much of the world is linked via their mobile phone or tablet device. Communication is becoming more instant and tools to assist individuals to manage all that instant communication is a growing market. Lightbox Technologies has leveraged these technologies to improve workflow processes within the tele-medicine space. Combining all these emergent technologies is what makes Lightbox Technologies a successful resource for businesses to invest in. The team at Lightbox is dedicated in providing innovative solutions that allow our customers to meet and exceed their goals. Every day the people at Lightbox deliver services that effect millions of peoples in the state of Wisconsin and patients throughout the country. I'm proud to be a part of this team and continue to be excited about what the future has for all of us at Lightbox.

David Grassl

ensure that the new website set up for backups and will require no need for external contracts. New technologies continue to help improve and shape the ways we use and view the internet. As we move forward with the MDI website redesign and begin examination of the current Milwaukee Laser Vein Clinic (MLVC) website, the following technologies will help us create a better user experience. Our goal is to create a site that is more user friendly and easier to navigate, while maintaining accessibility with both a desktop PC or mobile device, while still allowing each group to have their own interface and branding. We are now developing sites that utilize the new 2013 version of Microsoft SharePoint. This platform has been used by other health care providers to build their public websites. One of the features of this technology is that it allows for easy updates to a customizable interface. What that means for MDI is that rapid changes can be made to information visible to patients, without having to wait for a developer to change the underlying code. It will provide a better user experience, while maintaining a patient friendly front end. Another innovation were adopting is the Bootstrap framework. This is a collection of tools that creates consistency across internal tools and produces a website that functions across multiple platforms and devices. Its currently being used by numerous high profile companies, including NASA and MSNBC. A lack of consistency can create confusion among users, and makes it challenging to navigate through different pages. Through the use of Bootstrap technology, all sites will have a consistent look and feel throughout the organization, regardless of the programs used to build it. In addition, it will shorten development time, allowing for faster changes and updates. Our goals are to improve the overall website experience through faster production times and maintaining an intuitive and user friendly interface. By utilizing the latest technology and programs, we can provide a site that can be accessed by all major platforms which is easy to navigate. This will allow us to streamline the process, reduce costs, and be more responsive to the needs of both patients and hospital staff. Amy Meyer & Ryan Oberg

Milwaukee Radiologists/Medical Diagnostic Imaging Updates

The first part of the data center consolidation project, the move of the Little Chute data center to 5Nines was a success. Lightbox is currently preparing the Greenfield site for the consolidation of that data center to 5Nines including the setup of site to site VPNs and finishing up the client network and switch configuration for the MDI servers. Current target has us looking at a late December timeframe for the move. Lightbox is currently working on architecting a new phone system (based upon Pediatric Diagnostic Imagings current IP phone system) for the Medical Diagnostic Imaging (MDI) environment. We are looking at options for site to site transparency, failover/backup call answering across sites, and location based call routing. Included with this architecture are options for voicemail integration into Outlook, instant messaging between sites, and smart phone calling tools. We are looking into the best options that will meet the business needs moving forward following the MDI/PDI merger. Other projects that are just getting started include the Radiology Information System (RIS) upgrade project (upgrading from the existing Merge RIS), teleradiology shift from the PDI system to Intelerad as well as adult reads from the MDI Capitol location in the interim between now and the new RIS implementation. We are working on the best workflow options to maximize productivity and turnaround time. Lastly, we have begun the PDI/MDI website consolidation and optimization. The goals for this consolidation project include consistent branding, a more intuitive layout and less redundancy for links. We will be hosting this on internal hardware which will

EYE ON IT Government Accountability Board The Government Accountability Board, (GAB.) continues to modernize the State Voter Registration System (SVRS). Jigar Patel and Mohideen Kader are working with the Elections Division team to release a new Felon Audit and ePayment system. The Felon Audit system interfaces with data from the Department of Corrections and the ePayment system allows individuals and businesses that request data from G.A.B. to pay for their request online. Lightbox works with the GAB. Ethics Division to support 3 technology systems: Lobbying, Campaign Finance (CFIS), and Statement of Economic Interests (SEI). Lightbox is developing a new reporting interface to these systems to allow GAB Ethics Division to data mine into each of these applications. This will allow the Ethics Division to audit the activities from Lobbyists, campaign committees, and state representatives filing through SEI. In addition to reporting, Lightbox will be developing a mobile application for the Lobbying system to allow Lobbyists and Principle Organizations to receive real-time alerts on new Bills, Topics, and Articles published to the state legislature site.

Our biggest undertaking so far has been the Agency Infrastructure Transition Project. The projects goal is to transition IT infrastructure people and assets from five large state agencies, to having their IT infrastructure supported by the private cloud infrastructure within DET. With this project we have formed a Program Management Office which includes the Program Director (Dave Meyer; Lightbox Technologies) and four project managers (one of which is Paul Lukas; Lightbox Technologies) to lead this initiative with each of the agencies. Estimates have us completing the first phase of the project in early 2014 with completion of the transition by mid2014. We have also recently completed the Information Security Roadmap for DOA as part of the Cyber Security Initiative. In addition, we are building a program management office for the implementation of the Security Roadmap projects. Along with this, we have developed a program management office formation methodology to assist other departments in setting up program management offices for their related project efforts. We are excited for the opportunities to continue to support the Department of Administration in their technology and project management initiatives moving forward. Dave Meyer

Department of Administration Update

Happy Holidays from the Department of Administration (DOA)! Since our last update in the summer, excellent progress has been happening at the Department of Administration. We continue to support DOAs Project Management Office, providing monthly reports to the state CIO on all project progress. We have built a dynamic SharePoint environment that allows for collaboration of project activities across the Division of Enterprise Technology (DET). The SharePoint environment includes workflow for project approvals, status report dashboards, and the ability for project managers across DOA/DET to ask for project management assistance.

Greetings From The Governors Office

Throughout the past several months, there have been several key accomplishments in the Governor's office. Chief among these was the launch and continual improvement of the Governor's new website. The site successfully launched in September and continues to support and meet all of the staff's objectives. The appointments process has never been easier, content is being added in near real time, and the staff has learned very quickly how to perform all site updates using the Drupal 7 Content Management System (CMS). Additionally, the site features the following notable improvements: Google maps integration with the 35 most recent Governor events, an infinite scroll Photo Gallery updated almost every day, online forms for all the major inquiries to the office, a timeline of accomplishment highlighting many of the Governor's notable actions, intuitive content organization, related material suggestions, and easy to use search capabilities. Another important accomplishment was the launch of the First Lady's new website in early November. This was a full site redesign using a Drupal 7 CMS. It matches the design and functionality of the Governor's site to create a consistent user experience between the two. The site highlights the First Lady's major initiatives, integrates social media, offers several photo galleries, and provides simple content navigation. The easy to learn customized Drupal CMS platform gives the staff complete control over all future content updates and site management. Additionally, this redesign consolidated two previously managed sites into one to further streamline their update process. After the new websites launched, the weekly e-newsletter was also redesigned. It is sent out every Friday to tens of thousands of subscribers to keep them informed on the latest news from the office. There have been several iterations of new designs to increasingly provided a more organized and interesting newsletter. And finally, there have been improvements in monitoring and analyzing website traffic, social media, and other metrics to allow for measured changes. By integrating 3rd party and custom analytics software to create custom events, user segmentation, and weekly reports the staff is well positioned to highlight the most important content and understand what content the public is finding most useful. Justin Roethle

Happy Holidays to You and Your Family And our Sincerest Wishes for a Wonderful New Year