Section A: Impact of Ecommerce Usage on Individuals Current Internet users only answer this section

1. Which of the following do you use the Internet for? Please tick all that apply. Please rank 1 for top priority use and then follow with less priorities
Email Own company website Marketing/advertising !enerating direct sales "roviding customer service/support %omplaint handling Visiting other websites Electronic banking On-line database services "urchasing# ordering %omparing prices o di erent suppliers (illing# invoicing Travel bookings Social communications Working rom home / teleworking $ata trans er Other &please speci y'

2. To what extent did you experience any of the following proble the Internet since you started using it? Considerable problem Slow access / downloading Unsolicited email Security breach / fraud Internet connection failures Reliability of service Customer difficulty in using / finding our website Difficulty using / finding websites Running and maintenance more costly than expected Lac of user support !oor advice from user support Cost of user support !roblems between IS! and telecoms supplier ta ing responsibility for service failures/problems "ther #please specify$ Some problem

s with

No problem

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". #ow concerned are you about the following Internet issues? Very concerned Security / fraud !rotection from viruses Unsolicited email #spam$ %bility to use technology Inappropriate material &xpensiveness Invasion of privacy Lac of personal contact Staff using email/Internet for personal business 'o concerns / fears "ther #please specify$ airly concerned Not concerned

$. When selecting your I%P& did you consider any of the following factors? Which& if any did you consider ost i portant? !id consider #(ic all that apply$ Cost factors Content) advertising (echnical support offered Reputation !ersonal recommendation Recommendation from maga*ine "ther #please specify$ Don+t now/can+t remember '. If you ha(e tried to change ser(ice pro(ider did you experience any of the following proble s? Page 2 of 1! "ost important #(ic one only$

Considerable problem 'ot applicable) haven,t changed provider -ad to change email address -ad to change website address !roblems ending old contract !roblems with length of new contract "ther problem #please specify$

Some problem

No problem

1. Which of the following do you ha(e or intend to get at work?

Currently have Company website Intranet &xtranet 'etwor ed computers .obile phone .obile phone access to Internet Intend to have in ne#t $% months

). Which of the following e*uip Please tick all that apply

.odem ISD' / -ome -ighway Cable modem %DSL .obile phone Dedicated /0 bit/s line Dedicated /0 bit/s12.bit line Dedicated 32.bit line Don+t now "ther #please specify$

ent do you use to access the Internet?

+. ,pproxi week?

ately how

uch ti

e do you spend using the Internet each

Up to 4 hours Page " of 1!

415 hours /167 hours 66165 hours 6/127 hours 26147 hours .ore than 47 hours Don+t now 9. Approximately how much do you spend on average each month on Internet usage? -Please include any subscription fee, call charges, support charges, and line rental if you have a dedicated or leased line solely for the Internet.) Up to 57 56 1 677 676 1 277 276 8 577 576 1 6777 "ver 6777 Don+t now

%ection ./1 I pact of 0co erce on 1rgani2ations (Use of Information systems and communication technologies)
1. 3oes your business use personal co a. Yes b. No puters& workstations or ter inals?

2. 3oes your business use& or plan to use& the following technologies? Use no !ince Plan to use "o not plan to Intranet #"I $eb access

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". 3oes your business ha(e& or plan to ha(e& a presence on the web? -please put a cross in the box4 Use no !ince Plan to "o not plan to use % n eb site &hird Party $eb $. If your business uses internet& what is the type of connection used? -Please put a cross in the boxes that apply4 'ost saving speed simplifications (arge contact %ther (specify) '. What are the proble internet? Particulars s or barriers that your business faces in using )ery Importa nt !ome Importa nt No Importa nt "on*t +no

'osts to ma+e it available too high Internet access charges too high (ac+ of suitably ,ualified personnel-lac+ of specific +no ledge (ac+ of perceived benefits for the company (ost or+ing time because of inappropriate surfing "ata communication too slo or unstable (ac+ of security (viruses, hac+ers) %ther (please specify)

%ection . /2 -5se of electronic co

1.

erce for purchases4 ake

3oes your business use& or plan to use& e/co erce to purchases? -please put a cross in the boxes which apply4 .lready have !ince plan to use

Particulars % n eb site &hird part eb site

"o not plan to use

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2. What are the extent of proble s or barriers your business faces in aking purchases using e/co erce? -Please put a cross in the boxes which apply4 Particulars I /oods and services needed cannot be purchased using e0commerce Number of small potential suppliers too 6ery porta nt %o e I port ant I 7o port ant 3on8t know

"elivery costs too high (ogistical problems timeliness of delivery) (speed and

Uncertainty in ma+ing payments Uncertainty concerning contracts, terms of delivery and guarantees %ther (please specify) ". If your business akes purchases by e/co percei(ed benefits? -Please put a cross in the boxes that apply4 'ost saving speed simplifications (arge contact %ther (specify) erce& what are the

$ . 3oes your business ake purchase through speciali2ed business to business internet arket place?
a. Yes b. No ade

'. what percentage the (alue of the orders your business places are by e/co erce?

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1 of purchase a. using internet 222222.1 net or+s22222222221

b. using all electronic

%ection ./" -5se of 0/co

erce for sales4 erce to ake sales?

1. 3oes your business use& or plan to use& e/co -please put a cross in the boxes that apply4 Particulars % n eb site .lready have !ince

plan to use

"o not plan to use

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&hird part

eb site aking

2. What are the proble s or barriers your business faces in sales using e/co erce? -please put a cross in the boxes that apply4 Particulars /oods and services not suitable for e0commerce Number of potential customers too small Uncertainty in payments Uncertainty concerning contracts terms of delivery and guarantees 'ost of developing and maintaining e0commerce systems (ogistical problems 'oncern about e3isting sales channels %ther (please specify) )ery Important !ome Importa nt No Important

"on*t +no

". To what extent has your business benefited in the following process as a result of using the Internet or e/co erce?

Considerable Some benefit No benefit !on&t 'now benefit Raising/improving company profile Increased sales / en9uiries &xtending customer base Improving customer relationships/interwor ing Improving supplier relationships/interwor ing Speed up process eg transactions) recruitment) mar eting etc Reduced costs eg transaction) mar eting Internal processes / communications :eeping up to date with
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Considerable Some benefit No benefit !on&t 'now benefit products/services/mar et news :eeping ahead of / up to date with competition Identifying cheapest telecoms supplier ;lexibility/convenience "ther #please specify$

:our co

ents and feedback on the e/co

erce in*uiry

$e elcome your feedbac+. Please tell us hat you thin+ about this form and also about hat type of published data ould be useful to your business.

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&ime ta+en to complete this form 'ompiler of form Position in organi5ation &el No #0mail !ignature "ate 4 4 4 4 4 4

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