Knowledge Management

Mohsen Aloraini

Table of contents
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Introduction . Definition

Types of knowledge State of Knowledge Transformation

Sources of Knowledge Mechanism of knowledge management Some of Knowledge Management Practices Knowledge Management Processes Knowledge Management technological tools

Introduction
Some kind of new managements .
Change Management uality Management Performance Management
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Knowledge Management !isk Management "nformation Management Data #arehouse Management

Introduction
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% During the past 1$ years& most big global organi'ations are turning (both profit or non) profit* +rom the age ,era- of information management To the age of knowledge management. % /lobal organi'ations ha0e the con0iction of the importance of knowledge as a source of strength for many organi'ations. % Knowledge now is one of the assets that organi'ations gi0ing importance on it specially on the new era. ,knowledge age1

Definition
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What is Knowledge ? What is Knowledge Management?

Definition
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The definition of knowledge and knowledge management

Knowledge Knowledge "t "t is is Understanding Understanding to to be be gained gained from from practical practical experience experience &&analysis analysis of of specific specific information information or or to to participate participate in in the the discussion discussion && training training or or ..any any form form of of participation participation

Knowledge Knowledge Management Management

Pro0iding Pro0iding and and managing managing the the procedures procedures for for knowledge knowledge sources sources of of internal internal and and e4ternal e4ternal information information &documentation &documentation and and knowledge knowledge then then store store it. it. Then it should be pro0ide by easy way and fast way smoothly to Then it should be pro0ide by easy way and fast way smoothly to beneficiaries. beneficiaries. And And published published under under the the appropriate appropriate mechanism& mechanism& as as well well as as managing managing and and documenting documenting indi0idual indi0idual e4periences e4periences and and sa0ing sa0ing them them to to pro0iding pro0iding these these to to other other employees employees && to to de0elop de0elop and and impro0e impro0e the the performance performance of of the the company company employees employees efficiency efficiency and and business business results. results.

Definition
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Method of Knowledge Management

Data Data::

Information Information::

Knowledge Knowledge::

Wisdom Wisdom::

Types of knowledge
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xplicit xplicit::

A A clear clear knowledge knowledge (tangible (tangible and and documented* documented* that that can can be be obtained obtained from from the documents or systems a0ailable. the documents or systems a0ailable.

Tacit Tacit !Implicit" !Implicit"

Knowledge Knowledge is is intangible& intangible& which which the the e4isting e4isting knowledge knowledge in in the the people people minds minds ..

State of Knowledge Transformation

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Tacit Tacit ::

Through Through meetings meetings and and discussions discussions and and oral oral transformation transformation of of knowledge knowledge from from one one person person mind mind to to another another .. Tacit Tacit ::

#ociali$ation
to

to

Tacit Tacit

xplicit xplicit

Through Through documentation documentation and and codification codification of of knowledge knowledge from from people people minds minds and and turn turn it it into into a a tangible tangible form form xplicit xplicit::

xternali$ation
to

xplicit xplicit

Through Through the the de0elopment de0elopment of of knowledge knowledge documented documented tangible tangible form form to to another another tangible tangible xplicit xplicit::

%om&ination
to

Tacit Tacit

Through Through the the use use of of knowledge knowledge documented documented and and turn turn it it to to mind mind

Internali$ation

Sources of Knowledge
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"nformation "nformation about about e0erything e0erything related related to to work& work& either either by by reports& reports& maga'ines& maga'ines& books books and consultants& ad0isers& information and consultants& ad0isers& information and and attract attract knowledge knowledge which which pro0ide pro0ide to to the the company company "nformation "nformation on on regulations regulations and and business business income income of of a a company company and and e0erything e0erything related related to to the the work work of of the the company5s company5s documents& and reports within documents& and reports within the the company. company.

External External information information

Clear and ob0ious

Internal Internal information information

6idden and implied

Internal Internal information information

7essons 7essons learned learned from from the the successes successes of of work. work. 84perience 84perience that that come come from from work. work.

Mechanism of Knowledge Management

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' '

(e)uirements (e)uirements of of the the application application of of knowledge knowledge management management

Change Change the the culture culture so so that that staff staff ha0e ha0e a a sense sense of of participation participation and and sense sense of of interaction interaction to to de0elop de0elop the the content content knowledge& knowledge& as as well well as as a a sense sense of of learning. learning. Pro0ide Pro0ide Knowledge Knowledge 9ase& 9ase& after after determining determining the the re:uirements re:uirements accurately accurately by by direct direct users users and and direct direct beneficiaries beneficiaries

* * %riteria %riteria for for measuring measuring knowledge knowledge management management

There There are are standards standards of of interest interest to to senior senior management management such such as as impact& impact& directly directly or or indirectly indirectly on on the the rate rate of of growth growth in in procedures procedures and and performance performance and and the the amount amount of of cost cost sa0ings sa0ings and and customer customer satisfaction satisfaction and and return)for)Profit return)for)Profit

Mechanism of Knowledge Management

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8)learning& 8)learning& self)education self)education (;ust)+or)<ou*& (;ust)+or)<ou*& and and education education when when needed needed (;ust)in)Time*& (;ust)in)Time*& and and others others #orkshops #orkshops for for knowledge knowledge transfer transfer +ront +ront "nterface "nterface end= end= sharing sharing and and collaboration collaboration tools. tools. 9ack 9ack 8nd= 8nd= knowledge knowledge sharing sharing databases. databases. "nfrastructure= "nfrastructure= Share Share point point Portal Portal ser0er. ser0er.

+ + Knowledge Knowledge management management tools tools

, , Knowledge Knowledge Management Management Techni)ues Techni)ues

Document Document management management systems systems Ad0anced Ad0anced education education systems systems Automated Automated search search systems systems Data Data warehouse warehouse systems systems Knowledge Knowledge 9ase 9ase

Mechanism of Knowledge Management

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"nformation "nformation on on the the systems systems whether whether in in regard regard to to customer customer ser0ices ser0ices or or operational operational information information and and the the importance importance of of linking linking some some of of their their importance importance in in making making the the right right decision decision ."dentify ."dentify documents& documents& consultancy consultancy pro>ects& pro>ects& procedures& procedures& e4periences& e4periences& learned learned lessons& lessons& education education content content && reports& reports& news& news& sources sources of of information& information& meetings meetings records records && mechanism mechanism of of ser0ice ser0ice contracts& contracts& biographies biographies of of staff& staff& communication communication manual manual for for staff staff .. .. ?rgani'ations ?rgani'ations that that seek seek to to increase increase the the content content knowledge knowledge continuously continuously by by using using the the concepts concepts and and procedures procedures of of Knowledge Knowledge Managing Managing then then pro0ide pro0ide tools tools that that helping helping to to found found and and access access the the right right knowledge knowledge at at the the right right time time Humans Humans learn learn as as long long as as they they live; live; Organizations Organizations live live as as long long as as they they learn learn

Knowledge Knowledge %ontent %ontent

. . /earning /earning 0rgs 0rgs

Some of Knowledge Management Practices

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xpertise &ank Knowledge resources %ommunity of 1ractice

KM newsletter.

KM portal
Knowledge caf@

KM #nap #hots
Storey telling

%onsultancy and Telephone %onference

Knowledge Management Processes

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Another form of Knowledge Management Processes

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Knowledge Management technological tools

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+ool with Tools still fool

some Knowledge Management Software

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'. Koral 2 (www.koral.com) *. Tacit #oftware3s Illumio2(www.illumio.com) +. Tri&ute Knowledge

xchange #oftware2(

www.knexa.com) ,. /otus Disco4ery #er4er 2( www.redbooks.ibm.com)

Thank you