Effective Business Writing

Course Specifications
Course number: 088600 Software: Microsoft Windows Course length: 1.0 day s!

Course Description
"hough businesses increasingly rely on technology# technological s$ills alone do not guarantee success in the wor$%lace. &ou must still de'elo% your ideas# e(%ress them clearly# and %ersuade others of their 'iability. "his course offers effecti'e strategies to shar%en your writing s$ills by structuring your ideas logically# e(ercising di%lomacy in letters and re%orts# and sha%ing your arguments. Course Objective: &ou will organi)e and write effecti'e business documents. Target Student: "his course is for indi'iduals who need to write clearly and concisely in a %rofessional en'ironment. Prerequisites: "o ensure your success# we recommend you first ta$e the following *lement + course or ha'e e,ui'alent $nowledge:

Grammar Essentials Microsoft Office Word 2003 Microsoft Office Outlook 2003 Step by Step
Delivery Method: -nstructor led# grou%.%aced# classroom.deli'ery learning model with structured hands.on acti'ities.

Hard are !equire"ents

/ 0entium 10 M2) or better# or Macintosh 0ower0C. Screen resolution of 800 ( 600 3 456 colors.

Platfor" !equire"ents Soft are !equire"ents

Windows 15# Windows 18# Windows 4000# Windows M*# Windows 6" 7.0#
Windows 80 2ome *dition# or Windows 80 0rofessional.

Microsoft -nternet *(%lorer 5.0(# 5.5# 6.09 or 6etsca%e 6a'igator e(cluding 6.0 : 6.1!. /dobe /crobat ;eader 7.0 or higher9 /%%le <uic$"ime 5.0 or higher9 Macromedia =lash
0layer 6.0.>19 or Macromedia Shoc$wa'e >.0.4# 8.0# 8.5# 8.5.1 or higher.

"urn off %o%.u% bloc$ing. Windows 80 with Ser'ice 0ac$ 4 -nternet *(%lorer users only!.

Perfor"ance#$ased Objectives
?%on successful com%letion of this course# students will be able to:

 organi)e and write clear and concise email and instant messages that are a%%ro%riate to
your com%any@s business culture.

write effecti'e business communications. write letters that are clear# %recise# and a%%ro%riate to your audience. organi)e and write a business %ro%osal# com%lete with 'isuals# and an e(ecuti'e
summary that em%loy effecti'e strategies of %ersuasion.

Course Content
%esson &: 'riting ("ail and Other (lectronic Co""unication "o%ic 1/: Argani)e &our Materials "o%ic 1B: Write an *mail "o%ic 1C: Write -nstant Messages

%esson ): 'riting (ffective $usiness Co""unication "o%ic 4/: /naly)e &our /udience "o%ic 4B: Write an -nternal /nnouncement "o%ic 4C: Write an *mail ;es%onding to ;outine ;e,uests "o%ic 4C: Write an *mail to ;es%ond 0ositi'ely to Customer Com%laints "o%ic 4*: Write Bad.6ews Messages

%esson *: 'riting a $usiness %etter "o%ic D/: Write a Business Eetter "o%ic DB: Write a "han$.&ou Eetter

%esson +: 'riting $usiness Proposals "o%ic 7/: 0ersuade &our /udience "o%ic 7B: Write an *(ecuti'e Summary "o%ic 7C: ?se Fisuals