ROBERT LUND

Watertown, WI, 53094 262.347.8110 MVPRPJL@gmail.com

VP OF PROFESSIONAL SERVICES
IT Development, Implementation, & Solution Delivery Highly experienced and accomplished Senior IT Executive with a record of achievement in leadership roles over IT product development and delivery, professional services, and enterprise PMOs. An effective and prolific change agent with proven strengths managing both start-ups and acquisition integration. Adept in the stewardship of P&Ls as large as $177M. Noted for supporting record sales, driving increased profits, and highly satisfied customers through the development of high-performance business and technology teams. A trusted advisor and strategic partner to companies including Pepsi, Lego, Digital Equipment Corporation, Quaker, Proctor & Gamble, Kimberly Clark, GE, Nike, Liz Claiborne, Sony, J.C. Penney, Quaker, and Dell.

CORE COMPETENCIES
Strategic Planning Business Transformation IT Product Development & Delivery Professional Services Change Management Enterprise PMO P&L Start-Ups Acquisition Integration

PROFESSIONAL EXPERIENCE MSB, Wauwatosa, WI

A $100M software and intellectual data company for the insurance industry. Director, Enterprise Project Management Office Guide the efforts of nine project managers with down line authority for as many as 90 professionals tasked with providing all necessary support to the companys first Enterp rise Project Management Office focused on driving continuing improvement in service quality and delivery. Take the lead in transitioning the organization to a learning organization. Conceived and created an Enterprise Project Management Office that fundamentally changed the way the firm runs and governs projects to effectively lower costs, increase delivery velocity, and leverage the efficiencies of offshore partners. o Enhanced product focus and drove cost reductions as large as 10%. o Accelerated delivery velocity and cost capitalization by employing agile techniques. o Leveraged strategic off shore delivery partner to increase flexibility and effectively deliver projects during periods of peak demand. 2002 2008 2009-Current

Ajilon Consulting, Milwaukee, WI

A $1.4B consulting company.

Vice-President of Professional Services (2004 2008) Professional Services Director (2002 2004) Rapidly promoted from Professional Services Director with authority for all business west of the Mississippi and the Mid-West to Vice President of Professional Services. As VP of Professional Services held authority for more than 2,000 employees and consultants comprising a PMO, professional services group, two discreet help desk organizations, and application software development and maintenance organizations and staff at three Global Solution Centers in Montreal, Moscow, and Raleigh. Drove new business development by vetting all aspects of the sales process across 40 selling districts including proposal development, project kickoff, and project completion.

ROBERT LUND
Ajilon Consulting

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Grew professional services revenues by over 20% each year from a base of $59M to a record year with $177M in professional service revenue. o Took global solution centers from the red to the black. Reversed an 8% operating loss and transformed it into a 15% gain in only one year while elevating revenues by more than 70%. o Increased operating margins by 4%. o Developed tools, collateral, and process to leverage existing delivery experience with new clients. o Consistently increased profits. Established a selling focus. Created a lean and efficient organization. Reduced costs and controlled spending. o Drove continuing improvement in customer satisfaction. Utilized ISO/PMM and leveraged the skills of talented project directors to better control projects and satisfy customers.

RedPrarie, Waukesha, WI 1993 2001

A professional services organization formerly known as McHugh Freeman or McHugh Software International. Rapidly promoted through a series of increasingly responsible roles. Vice President of Implementation Services (1999 2001) Project Director (1994 1999) Project Manager (1993 1994) Took the lead in developing strategies, goals, and plans focused on growing the business by consistently meeting the needs of the customer. Managed engagements with as many as 255 professionals at companies that included Pepsi, Lego, Digital Equipment Corporation, Quaker, Proctor & Gamble, Kimberly Clark, GE, Nike, Liz Claiborne, Sony, J.C. Penney, Quaker, and Dell. Stewarded budgets or P&Ls as large as $33M while ultimately holding authority for the efforts of 6 directors and more than 150 professionals operating out of offices in London, Belgium, and the US and tasked with implementing the firms warehouse management solutions. Held authority for a product training organization as well as a 100-person product development organization. Grew professional services revenues by over 20% each year while taking professional services revenues from $11M to $33M. o Cut warehouse management products implementation time in half by utilizing a new implementation methodology. o Created a Project Consulting group that rapidly accelerated business growth and markedly improved customer service. o Developed RedPrairies WMS methodology guide to enforce standards and ensure consistent, on-time, on-budget delivery.

CAREER NOTES
Early career success in IT Project Management and Systems Development Management Roles with MDS Quantel, Data Retrieval Corporation, and ARI Network Services. Developed early expertise in large scale product development and implementations of ERP, text search and retrieval software, and value added networks.

EDUCATION
Bachelor of Science, University of Wisconsin, Platteville, WI