MGPWA2013

Malaysia Government Portal and Websites Assessment (MGPWA)
Multimedia Development Corporation 2013 Unauthorised reproduction, lending, hiring, transmission or distribution of any data is prohibited. The report and associated materials and any elements thereof must be trated like any other coprighted material Request should be made to: Special Projects, Stakeholder Engagement Multimedia Development Corporation 2360 Persiaran APEC 63000 Cyberjaya Selangor Darul Ehsan Tel: +603 8315 3211 Fax: +603 8318 8650
Multimedia Development Corporation 2013
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Table of Contents
ACKNOWLEDGEMENT EXECUTIVE SUMMARY 1.0 INTRODUCTION 2.0 OBJECTIVES 3.0 SCOPE OF ASSESSMENT 4.0 METHODOLOGY 5.0 ASSESSMENT 5.1 5.2 5.3 5.4 5.5 5.6 5.7 5.8 5.9 TOP FIVE PORTALS BY SCORE TOP FIVE WEBSITES BY SCORE MINISTRY STATE LOCAL AUTHORITY UNIVERSITY MANAGED PORTAL SERVICES (MPS) EXAMPLE OF GOOD PORTALS AND WEBSITES STAR RATING 6 7 9 11 12 14 21 23 24 26 29 30 31 33 35 42
6.0 BEST PRACTICES: WASEDA UNIVERSITY 2013 INTERNATIONAL EGOVERNMENT RANKING 53 7.0 KEY FINDINGS 7.1 7.2 7.3 7.4 7.5 7.6 7.7 7.8 PROGRESS OF STAR RATING EXTENDING ONLINE SERVICES PROGRESS OF E-PAYMENT UPDATING ACTIVITIES W3C DISABILITY ACCESS NEW MEDIA LANGUAGE MOBILE WEB 58 58 59 61 63 64 66 67 68 70 74 76
8.0 WAY FORWARD AND RECOMMENDATIONS 9.0 CONCLUSION 10.0 APPENDICES
APPENDIX 1: CRITERIA OF ASSESSMENT 76 APPENDIX 2: "PERKARA-PERKARA YANG DIPANTAU BERKAITAN PENGEMASKINIAN MAKLUMAT DI LAMAN WEB" 83 APPENDIX 3: PORTALS AND WEBSITES NOT LISTED IN THE MYGOVERNMENT PORTAL 85 APPENDIX 4: ELIMINATED PORTALS AND WEBSITES IN THE MGPWA 2013 87
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APPENDIX 5: MYGOVERNMENT PORTAL - OUT-DATED URL 93 APPENDIX 6: MYGOVERNMENT PORTAL - DUPLICATIONS OF PORTALS AND WEBSITES 94 APPENDIX 7: NO SPECIFIC LINK (NSL) 96 APPENDIX 8: PORTALS AND WEBSITES WITH WRONG URL 97 APPENDIX 9: LATEST NAMES ARE NOT REFLECTED IN MYGOVERNMENT PORTAL 98 APPENDIX 10: MERGED PORTALS AND WEBSITES 101 APPENDIX 11: DIFFERENT PARENTS 2013 VS. 2012 102 APPENDIX 12: NEWCOMERS 2013 VS. 2012 104 APPENDIX 13: NON-ACCESSIBLE (N/ A) PORTALS AND WEBSITES 110 APPENDIX 14: OVERALL PORTAL RANKING 112 APPENDIX 15: OVERALL WEBSITE RANKING 128 ACRONYMS AND ABBREVIATIONS!
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LIST OF FIGURES Figure Figure Figure Figure Figure Figure Distribution pattern of portals and websites from 2005 - 2013 __ 13 Methodology and Process Flow of MGPWA 2013 ______________ 14 Distribution and factors of inaccessibleportals and websites ___ 22 Distribution of Portals and Websites in 2012 and 2013 _________ 22 The homepage of Department of Agriculture Malaysia _________ 35 Quick display of the services on the Department of Agriculture Malaysia homepage ______________________________________ 36 Figure 7: Example of Online Services on the homepage ________________ 37 Figure 8: The homepage of Department of Irrigation and Drainage Malaysia ___________________________________________________________ 38 Figure 9: Example of clear display of the e-Payment services___________ 39 Figure 10: Precise information and link to e-Plan online application _____ 39 Figure 11: Homepage of the myGovernment portal ___________________ 40 Figure 12: Categorisation of services for easier navigation _____________ 40 Figure 13: Attractive display of homepage of Majlis Daerah Tapah ______ 41 Figure 14: Example of tailored page to cater to specific audience, ie citizens ___________________________________________________________ 42 Figure 16: Categorisation of Star-Rating_____________________________ 43 Figure 17: Comparisons of Star-Rating 2012 and 2013 _________________ 44 Figure 18: Comparisons of star rating of federal portals and websites 2012 and 2013 ______________________________________________ 48 Figure 19: Comparisons of star rating of state portals and websites 2012 and 2013 _________________________________________________ 49 Figure 20: Distribution of the star rating for portals and websites from 2005 to 2013 _______________________________________________ 58 Figure 21: Categories of online services for Portals and Websites _______ 60 Figure 22: Progress of Government Online Services from 2011 to 2013 ___ 61 Figure 23: Progress of E-Payment from 2011 to 2013 __________________ 62 Figure 24: Categories of payment channels for e-payment services for portals and websites ____________________________________ 63 1: 2: 3: 4: 5: 6:
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Figure 25: Summary of updating activities of portals and websites from 2011 to 2013 _______________________________________________ 64 Figure 26: Summary of comparison for the W3C basic assessment for portals and websites __________________________________________ 65 Figure 27: Comparison of new media by portals and websites for 2012 and 2013 _________________________________________________ 66 Figure 28: Languages of web-content by portals and websites __________ 68 Figure 29: Percentage of mobile web availability from 2011 to 2013 _____ 69 LIST OF TABLES Table 1: Detailed distribution of portals and websites from 2005 - 2013 __ 12 Table 2: Summary of pillars and criteria for Portals and Websites Categories ___________________________________________________________ 18 Table 3: Definition of Star-Rating for Portals and Websites _____________ 19 Table 4: Performance of Malaysia in various studies from 2005 - 2013 ___ 21 Table 5: Top Five Portals by Score _________________________________ 24 Table 6: Top Five Websites by Score________________________________ 26 Table 7: Full List of Ministry Portals ________________________________ 28 Table 8: State Portals ____________________________________________ 30 Table 9: Top Five Local Authorities by Scores ________________________ 31 Table 10: Full List of Universities Portals ____________________________ 33 Table 11: Top Five MPS Portals and Websites by Scores ________________ 34 Table 12: The distribution of star rating of portals and websites in 2013 _ 44 Table 13: The distribution of portals and websites for each category of Star from 2005 to 2013 _______________________________________ 46 Table 14: The distribution of star rating for portals for 2012 and 2013 ___ 47 Table 15: The distribution of star rating for websites for 2012 and 2013__ 47 Table 16: The distribution of star rating of federal and state portals and websites 2013 ___________________________________________ 48 Table 17: The distribution of star rating of portals and websites according to its parents______________________________________________ 52 Table 18: The progress of Malaysia in the International e-Government Ranking by Waseda University from 2005 to 2013 _____________ 54 Table 19: Main indicators and the dimensions of International e-Government Ranking by Waseda University _____________________________ 54 Table 20: Distribution of the star rating for portals and websites in 2012 and 2013 ___________________________________________________ 58 Table 21: Analysis of Government Online Services ____________________ 60
61
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ACKNOWLEDGEMENT
The Malaysia Government Portals and Websites Assessment (MGPWA) 2013 was completed successfully with close collaborations of various agencies that have shown impressive dedication and eagerness to continue working towards improving their services via portals and websites. As the lead agency for MGPWA, Multimedia Development Corporation (MDeC) proffers our profound gratitude and acknowledgment to all the agencies that have collaborated and participated in undertaking the MGPWA exercise. In particular, we would like to accentuate the dedication and tireless effort of several key agencies, namely: Electronic Government Development and Management Division (BPPEG) from Malaysian Administrative Modernisation and Management Planning Unit (MAMPU); Ministry of Science, Technology and Innovations (MOSTI); Public Service Department of Malaysia; and Economic Planning Unit (EPU).
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EXECUTIVE SUMMARY
In 2005, Multimedia Development Corporation (MDeC) launched the first Malaysia Government Portals and Websites Assessment (MGPWA) with the aim to provide a check-and-balance assessment that not only offers the agencies a score-card of their online presence but also as a guidance to improve their services to serve the public effectively. MGPWA has been conducted annually with the exception of the year 2008, and the reports are issued to all the agencies identified by the Government. After seven years, the MGPWA 2013 remains a significant initiative as a means to guide various types of Government agencies to improve their service delivery via portals and websites. In addition, the MGPWA initiative has played the role of an advocator for more agencies to expand its online government services. To ensure that the MGPWA 2013 is up-to-date and remains relevant, MDeC with the support and advice from the Technical Working Group (TWG) comprised of MAMPU, MOSTI, PSD and EPU have made several key changes to the assessment criteria. In a nutshell, the changes are as follows: (i) Introduction of new criteria: Sub-agencies Gateway; Loading Time; Logging In; Copyright; and Disclaimer (ii) Enhancement of existing criteria: Number of Online Services; New Media; Contact Details; and Feedback Mechanism (iii) Elimination of criteria: Link to MSC Malaysia; Support Link; and Digital Certificate / Trust Mark The TWG have also deliberated and revised the scope of assessment as described below: (i) Format of Ranking: Standard Competition Ranking format (1224 ranking) (ii) Elimination of duplications of portals and websites: Sub-division, Units, Office and Projects portals and websites by the parent are eliminated from the MGPWA exercise.
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(iii) Categorisation of the Star Rating: Specific definition of each Star from 1-Star to 5-Star. The categorisation will assist agencies to further understand the interpretation of each star rating accorded to them. This year, 1,285 portals and websites were assessed from myGovernment portal for the MGPWA 2013 exercise after a thorough stage of verification and elimination. Nonetheless, 41 of the identified portals and websites were inaccessible and therefore were not accorded any star and categorised as Non-Accessible (N/A). In comparison to MGPWA 2012, the number of inaccessible portals and websites has significantly reduced by 50% and the team is optimistic that there will be very minimal number of inaccessible portals and websites in the next round of MGPWA. The MGPWA 2013 reflected several outstanding accomplishments by the government agencies. The most notable accomplishment recorded is that this year, 92% of the portals and websites are rated 3-Star and above in comparison to only 8% in MGPWA 2005. This indicates that almost all the portals and websites are currently offering a combination of information and online services. Another remarkable accomplishment is that majority of portals and websites (68%) are rated 4-Star and 5-Star, which are considered as interactive portals and websites providing two-way communications between the government and citizens. It also marks the first year of zero 1-Star rated portals and websites. This is a significant shift that represents the fact that all government portals and websites have improved in terms of its qualities and services whereby it is now providing sufficient information for the public. There are several key conclusions derived from the MGPWA 2013 with regards to the progress of portals and assessments. Although it is acknowledged that the overall assessment have reflected positive results, there are several areas of improvements that need to be considered and planned to raise the bar for excellent and effective governments portals websites.
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1.0
INTRODUCTION
The eighth MGPWA commenced early this year led by MDeC and supported by the Technical Working Group (TWG), which comprises of members from MAMPU, MOSTI, PSD and EPU. The process of MGPWA 2103 began with the analysis of current trends and technologies advancement in the field of portals and websites. The team also benchmarked the set of criteria against international best practices to confirm that the criteria are comprehensive and effective to measure the performance of portals and websites. Once the criteria were presented and endorsed by the TWG, the team kicked-off the individual assessment of portals and websites. Upon completion of all the identified list of portals and websites derived from the myGovernment portal, the team will analyse the overall assessment results to determine the performance of MGPWA. Apart from the actual assessment, based on the analyses and benchmarking exercises, the MGPWA team also outlined recommendations for further improvements of the portals and websites. Once the results, key findings and recommendations were appraised and validated by the TWG members, the MGPWA 2013 report was composed and published for distribution to all of the agencies. The MGPWA report is an essential tool that aids agencies to gauge their yearly progress on the efforts undertaken to improve the respective portals and websites. Although MGPWA is mainly known by the agencies for its assessment reports as well as the star ratings, it has also served beyond an assessment platform. The criteria set and endorsed by MGPWA are considered as the standard requirements for Government portals and websites in Malaysia. These criteria are used as basis to develop new portals and websites as well as enhancing the existing ones. Due to its consistent review and update each year, the criteria remain pertinent and au courant. The capacity of MGPWA has also expanded as a mechanism to assure that the portals and websites are challenged to continually explore new ways of providing information and services beyond its traditional boundaries. This is apparent in the gradual but steady rise in the number of online, interactive
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and e-payment services by the agencies. MGWPA has proven to be a catalyst to achieve the goal of National Key Economic Area (NKEA) - Communication, Content & Infrastructure (CCI), for Entry Point Project (EPP) 6 Deepening of E-Government 90% availability and usage of Government online services.
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2.0
OBJECTIVES
The objectives of the MGPWA exercises have been steadfast since its inception in 2005. Over the years, the processes of the MGPWA have been strengthened and its methodologies have been reviewed to take into account new technologies, trends and best practices. Its core objective is to serve as a tool to measure the quality of services provided by the portals and websites to the public. The portals and websites are examined against a set of criteria, which are consistently reviewed and updated as the years progressed. As a quality measurement tool, MGPWA is able to make certain that portals and websites are appropriately maintained while incorporating various techniques and technology to deliver services to the citizens. It also provides the agencies a set of criteria that can be adopted as guidelines and to benchmark the services that are made available in the respective portals and services. The MGPWA initiative not only focuses on services to the citizens (Government-to-Citizen) but also Government-to-Business and Governmentto-Government services. The services are categorised and assessed accordingly in the MGPWA initiative. The MGPWA 2013 was successfully completed and is expected to contribute towards the target of achieving 90% usage and availability of online Government services by 2015 set by EPP 6 Deepening of E-Government of the Content and Infrastructure NKEA.
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3.0
SCOPE OF ASSESSMENT
The scope of assessment for MGPWA 2013 is divided into three main categories. Each category is interdependent and carries weight to the overall assessment result. ASSESSMENT In line with the standard practice, the identified list of portals and websites for the assessment were derived from the myGovernment portal. Due to the streamlining exercise, the number of portals and websites for 2013 is slightly less than the year before. A total of 1,285 portals and websites were identified for the assessment that includes the 41 portals and websites categorised as Non-Accessible (N/A), 600 federal portals and 684 websites respectively. The myGoverment portal is the lone portal and website categorised as Others. Table 1 demonstrates the detail distribution of portals and websites assessed by MGPWA since 2005.
Table 1: Detailed distribution of portals and websites from 2005 - 2013
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(No of portals and websites)
1500 1000 500 0

(Years)
2005
2006
2007
2009
2010
2011
2012
Fed
State
Others
Total
Figure 1: Distribution pattern of portals and websites from 2005 - 2013
BEST PRACTICES
MGPWA 2013 was benchmarked against a few international E-Government studies such as the Waseda University International e-Government Ranking and the United Nations E-Government Survey. However, the United Nations e-Government Survey is conducted every two years, and as it was conducted last year, the next Survey is due in 2014. Thereby, the MGPWA 2013 is benchmarked against Waseda University International e-Government Ranking 2013, which was released in March this year in which Malaysia was ranked at 24th place. The study by Waseda University has broader measurement indicator that covers network infrastructure and organisational structure of the country. Thereby the study provides a more comprehensive outlook of a countrys perspective in terms of its E-Government initiatives. One of the seven indicators measured by the International e-Government Ranking study, the National Portal / Homepage indicator has the most similarities to the MGPWA study. The MGPWA has also incorporated other criteria from the International e-Government Ranking such as elements of the Required Interface-Functioning Applications indicator although not comprehensively. Nonetheless, despite the close resemblance of the criteria of MGPWA to the National Portal / Homepage indicator by the e-Government Ranking Study, Malaysia has yet to be placed as top ten countries in this category. This indicates that there are rooms for improvements in the MGPWA criteria of assessment as well as the assessment methodology.
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2013
4.0
METHODOLOGY
The methodology of conducting the MGPWA have been strengthened and improved over the last eight years. Figure 2 summarises the process flow of MGPWA 2013.
1
Technical Working Group (TWG) MAMPU, MOSTI, PSD, EPU, MDeC
Review and Update Criteria *Past year analysis, current trends, best practices
Benchmarking and Best Practices
2
Identify and nalise list of portals and websites for assessment
Session 1/2013 {17th of Jan}
Pre-Assessment of portals and websites Assessment of individual portals and websites {April July}
4
Assessment Result and Star-Rating
Session 2/2013 {27th of Sept} Session 3/2013 {29th of Nov}
Analytics, Key Findings and Recommendations
Publish Report for distribution to stakeholders
Figure 2: Methodology and Process Flow of MGPWA 2013
The MGPWA 2013 process began with the review of the criteria for assessment to ensure that the criteria is up-to-date and are comprehensive to cover all the bases for good portals and websites. In order to establish a set of criteria, the team had undertaken local and global researches in several areas such as: Explore latest technological advancement of portals and websites; Emerging new trends in portals and websites development; Emerging new content and services;
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Review of best practices by other organisations such as the Waseda University
Upon completion of the research period, the team then reviewed and updated the set of criteria to be presented to the TWG. Apart from the criteria, the team had also proposed the weightage for each of the criteria and the identified list of portals and websites to be assessed. The list was obtained from the myGovernment portal and was streamlined to avoid duplications. The members of the TWG deliberated on the set of criteria, including the weightage of each criterion before a final set of criteria were approved. The TWG also endorsed the list of portals and websites for 2013 assessment exercise. In the effort to further assist the agencies to understand the assessment approach and scoring of portals and websites, the MGPWA team has introduced the pre-assessment exercise. Agencies that were interested to conduct self-assessment of their portals and websites were briefed and provided with the MGPWA score-sheets. This process allowed the agencies to evaluate their own portals and websites according to the criteria. Upon completion of the self-assessment, the score-sheets were returned to the MGPWA team for confirmation. The team then attended to each agency to explain the accuracy of the self-assessment, assigned scores as well as the star rating. Assessment of the identified portals and websites began in April 2013 and cease by end of July 2013. The team utilised specific tools for the assessment of all portals and websites and each assessment transaction is recorded appropriately. The only pre-qualifying criterion is that the portals and websites must be accessible during the period of MGPWA assessment from April to July. All the inaccessible portals and websites during this period are categorised as Non-Accessible (N/A). Following the completion of the individual assessments, each portal and website were individually rated with a Star. Once each of all the portals and websites were rated, the assessment stage of portals and websites for MGPWA was considered officially completed.
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The data analytics exercise then began with each of the assessment results were thoroughly analysed to extract the key findings. Various conclusions from the results were chronicled and coupled with references to global best practices, a set of recommendations was put forward. The final report comprises of the assessment result and analytics, as well as the recommendations were presented to the TWG for deliberation and endorsement. Upon approval of the TWG, the MGPWA 2013 report was published in both soft and hard copies for the distribution to the agencies.
ASSESSMENT The assessment was carried out on the 1,285 identified portals and websites based on the TWG-approved set of criteria. The identified list of portals and websites had been streamlined to eliminate projects, offices, units, divisions of agencies and duplications of agencies. Sub-pages of a main portal or websites known as No Specific Links (NSL), however are not eliminated from the assessment but classified as N/A. The 1,285 portals and websites were split into two categories namely (i) Portals; and (ii) Websites. In the previous MGPWA exercises, the categorisations were based on the identification phrases of the home pages. Therefore, a home page that has published as The Official Portal of Ministry was categorised as portal and a home page that had published as The Website of Ministry was categorised as Website. However, in the continuous pursuit to improve the assessment methodology, this year the categorisation are no longer based on the identification phrases published on the home pages as the TWG has approved for the features of the sites to become the determination factor. For the MGPWA 2013, a site was only categorised as a portal if it is a gateway for subagencies. Otherwise, the site was categorised as a website. The full definition of portal and websites are as follows: Portal Portal is a term, generally synonymous with gateway, for a World Wide Web site that is or proposes to be a major starting site for users when they get connected to the Web or that users tend to visit as an anchor site. There are general portals and specialized or niche portals. Some major general
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portals include Yahoo, Excite, Netscape, Lycos, CNET, Microsoft Network, and America Online's AOL.com. Examples of niche portals include Garden.com (for gardeners), Fool.com (for SearchNetworking.com (for network administrators).1 investors), and
Most portals have adopted the Yahoo style of content categories with a text-intensive, faster loading page that visitors will find easy to use and to return to. Companies with portal sites have attracted much stock market investor interest because portals are viewed as able to command large audiences and numbers of advertising viewers. Typical services offered by portal sites include a directory of Web sites, a facility to search for other sites, news, weather information, e-mail, stock quotes, phone and map information, and sometimes a community forum Website A Web site is a collection of Web files on a particular subject that includes a beginning file called a home page. For example, most companies, organizations, or individuals that have Web sites have a single address that they give you. This is their home page address. From the home page, you can get to all the other pages on their site. For example, the Web site for IBM has the home page address of http://www.ibm.com. (In this case, the actual file name of the home page file doesn't have to be included because IBM has named this file index.html and told the server that this address really means http://www.ibm.com/index.html.2 Another major change on the aspect of the categorisation was the elimination of the 10 points of bonus marks that were previously allocated to the portal category. This year, both categories have different set of criteria and are both allocated with 100 minimum scores. Although the assessment criteria for the two categories (portal, website) are different, the main pillars remain the same. The main pillars and differences in the criteria including the points allocated for each of the pillars are summarised in Table 2 below. !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! 1 http://searchcio-midmarket.techtarget.com/definition/portal 2 http://searchcrm.techtarget.com/definition/Website ! !
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PORTAL 25 Additional Criterion: Sub-agencies gateway 40
PILLAR Content 30
WEBSITE Emphasis are given to Publications, Electronic Archive, Broadcast, About Us, Audio/Video Emphasis are given to Homepage Length, Search within Portals/ Websites, Sitemap, No Broken Link, Personalisation, Language, W3C Disability Accessibility, Look and Feel
Usability
45
Additional Criteria: Logging In, Single Sign-On Emphasis are given to New Media Emphasis are given to Number of Online Services 100
10 10 15
Security Participation Services TOTAL SCORE
5 10 10 100 Emphasis are given to Feedback Mechanism
Table 2: Summary of pillars and criteria for Portals and Websites Categories
The major changes in the assessment criteria were divided into three groups as follows: (i) Additional new assessment criteria: Sub-agencies Gateway; Loading Time; Logging In; Copyright; and Disclaimer The new criteria added are based on the global best practices that add value to the portals and websites such as UN E-Government Survey. These criteria reflect the comprehensiveness and professionalism of the sites. Apart from the Sub-agencies gateway which is a major differentiation factor of portal from a website, the other criteria are common element of both portals and websites. (ii) Enhancement of existing criteria: Number of Online Services; New Media; Contact Details; and Feedback Mechanism The enhancements of the criteria are to shift the portals and websites into providing more comprehensive and useful information and services. The enhancement of online services for example includes consolidation of e-Payment criterion, which is already one of the criteria in the World e-Government Ranking study by Waseda University. In the previous year, e-Payment criterion was available for portals only.
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Another notable enhancement is the inclusion of new media, in line with the surge of new media availabilities that has spread the world of Internet such as tag clouds, data sharing, online pinboard and various new modes of media. (iii) Elimination of the criteria: Link to MSC Malaysia; Link to Digital Certificate / Trust Mark; and Support Link As most portals and websites have complied to the linkages requirements and in consideration of the level of maturity of the portals and websites, this requirement has been removed from the main criteria of MGPWA this year. The assessment were conducted and scores were assigned on each portals and websites based on these criteria. The scores were then used as basis for the assignment of star rating. The details of each of the assessment criteria for MGPWA are available in Appendix 1. MGPWA 2013 has also moved a step ahead by defining each level of the star rating, as described in Table 3. The definitions will be useful for the agencies to summarise their position based on the star rating.
Star Rating 1-Star 2-Star 3-Star 4-Star Definition of portals and websites A static, working website with minimal information on the agency A basic dynamic portal/website with a vast array of information on the agency A dynamic portal/website which offers combination of information and limited online services An interactive portal/website with a two-way communication between government and citizen as well as providing convenience to its users 5-Star An engaging portal/website with various options offered to citizen ranging from interaction, user-friendliness to a variety of online services !
Table 3: Definition of Star-Rating for Portals and Websites
Once star-rating assignment were completed, the team then ranked the portals and websites accordingly. Apart from the Overall Ranking of Portals and Websites, the derivations of sub-ranking are done as follows:(i) Top Five Portals by scores;
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(ii) (iii) (iv) (v) (vi) (vii)
Top Five Websites by scores; Ministry; State; University; Local Authority; and Managed Portal Services (MPS).
This year, another improvement to be highlighted is the adoption of the 1224 standard of ranking. For example, if there are three agencies sharing the first placement, then the fourth agencies will be ranked at fourth placement instead of second placement. This is to adopt a generally more accepted practice globally. With regards to the name of the agencies used on the ranking list, the MGPWA have decided to reflect the name published by the respective portals and websites for identification purposes instead of the name published on the myGovernment portal. This is to address the gap between what appears on myGovernment portal and the agency portal or website. BEST PRACTICES Best practices refer to the practice or techniques that have positive results which are superior to those achieved with other practices. Due to this, other parties often benchmark against the best practices as a measure to achieve better results or improvements to the current practices. Therefore, every year, the MGPWA ensure that it refers to the industry best practices especially other studies or assessment conducted globally. The benchmarking exercise was not only conducted on the placement or the ranking of the country but also the methodology, assessment criteria and tools as well as the presentation of studies. By scrutinising the other studies, the MGPWA team was able to analyse the assessment and identify areas of improvement. In addition it provided perspective on the impact of the MGPWA to the countrys performance. This year, only Waseda University has released its study result in March
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2013. The E-Government Survey by United Nations Public Administration Network (UNPAN) is due next year while the World Economic Forum report has yet to be released. The placement of Malaysia in the Waseda University ranking has slightly declined at 24th place from the 23rd place in 2012 from a total of 55 countries. The table below depicts the performance of Malaysia in the various studies from 2005 to 2013.
Table 4: Performance of Malaysia in various studies from 2005 - 2013
5.0
ASSESSMENT
This year, the MGPWA exercise assessed a total number of 1,285 portals and websites. The distribution showed 82% of websites assessed in comparison to only 18% of portals. However, 41 portals and websites that represented 35% of the total portals
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and websites were inaccessible during the assessment period due to several factors as identified in the Figure 3 below. Distribution of portals and websites inaccessiblity
NSL Wrong URL Server Error Under construction Error Page 0 2 4 6 8 10 12

(No of portals and websites)
Figure 3: Distribution and factors of inaccessibleportals and websites
The two main factors for inaccessibility are wrong Uniform Resource Locator (URL) and Error Page. The other factors are Server Error, Under Construction and No Specific Links. In comparison to 2012, the biggest factor of inaccessibility of portals and websites were Under Constructions, which have lessened significantly in 2013. There is a marked difference in the distribution of portals and websites this year in comparison to MGPWA 2012 as illustrated in Figure 4 below. The distribution of portals and websites was quite even in the year 2012 whereas it has a significant difference in 2013 that is mainly caused by the redefinition and categorisation of portals this year. Almost 40% of the portals in MGPWA 2012 were re-categorised as websites in MGPWA 2013.
Figure 4: Distribution of Portals and Websites in 2012 and 2013
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5.1
TOP FIVE PORTALS BY SCORE
As a result of the re-categorisation of portals in the MGPWA 2013 exercise, the number of portals has reduced greatly by 139%. This year, a total of 232 portals were assessed in comparison to 554 portals the year before. However, the performance of portals is still promising with highest score at 92 points achieved by three agencies namely Department of Agriculture Malaysia, Department of Irrigation and Drainage Malaysia, and myGovernment, which shared the number one ranking. Only 13 agencies achieved the highest five positions this year in comparison to 24 agencies last year. Federal portals conquered the list with 10 portals followed by two state portals and one university portal unlike the prominent presence of Local Authorities portals in 2012. Three agencies that were listed in the top portals list last year maintained their position without much difference in the scores. These agencies are Malaysian Rubber Board, Sarawak Government and Ministry of Urban Wellbeing, Housing and Local Government. Nonetheless, it is acknowledged that most of the portals in 2012 top list have been re-categorised as website in this assessment year. Meanwhile, Federal Department of Town and Country Planning Peninsular Malaysia and Universiti Sains Islam Malaysia that are ranked at sixth and ninth positions respectively were both previously categorised as websites and had been upgraded as portal in MGPWA 2013.
All in all, the portals have displayed relatively good performances. Despite the decline in the percentage of 5-Star rated portals, the percentage of 3Star and above has increased slightly. The number of 2-Star rated portals has also reduced tremendously by over 70%. Table 5 depicts the ranks, score and star rating of the thirteen top websites.
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Ranking 1 1 1 4 4 6 7 7 9 9 9 9 9
Agency name Department of Agriculture Malaysia Department of Irrigation and Drainage Malaysia myGovernment Malaysian Rubber Board Sarawak Government Federal Department of Town and Country Planning Peninsular Malaysia Ministry of Agriculture and Agro-Based Industry Malaysia Perak Government Council of Trust for the People (MARA) Implementation Coordination Unit, Prime Minister's Department Ministry of Education Malaysia Ministry of Urban Wellbeing, Housing and Local Government Universiti Sains Islam Malaysia
Table 5: Top Five Portals by Score
Score 92 92 92 91 91 90 89 89 88 88 88 88 88
Star 5 5 5 5 5 5 5 5 5 5 5 5 5
5.2
TOP FIVE WEBSITES BY SCORE
In total, 1,053 websites were assessed in MGPWA 2013. The surge in the number of websites this year is mainly due to the stringent definition of portal that resulted in many of the portals categorised as websites. The performance of websites have improved tremendously as the highest score attained in this round of assessment is 96 points while it was only 90 points previously.
Tapah District Council scored 96 points and tops the list of Top Five Websites by Score, followed by Tangkak District Council with a mere one point of difference. Six other agencies shared the third ranking at 94 points. In 2012, there were eleven websites that shared the Top Five Websites by Score but the number of websites has improved to 21 this year.
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With the exception of Parliament of Malaysia website, all the other twenty websites were previously categorised as portals. In fact, Tapah District Council, Klang Municipal Council, National Craft Institute, Manjung Municipal Council and Public Services Commission of Malaysia were in the list of Top 5 Portals by Score last year. Parliament of Malaysia website demonstrated the most outstanding advancement by leaping from 48 points the previous year to 94 points this year. Three other websites that had progressed remarkably are Tangkak District Council, Batu Pahat Municipal Council and National Institute of Entrepreneurship (INSKEN) that have improved their scores from the range of 80 points to over 90 points. Generally, websites have presented an excellent progress this year whereby the percentage of 5-Star rated websites have surged tremendously as well the percentage of websites rated 3-Star and above. Another prominent improvement is the reduction in the number of 2-Star rated websites. The summary of top websites including its score and star rating is presented in the following Table 6.
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Ranking 1 2 3 3 3 3 3 3 9 9 9 9 9 9 9 9 9 18 18 18 18
Agency Name Tapah District Council Tangkak District Council Farmers' Organisation Authority Malaysia Kemubu Agriculture Development Authority Klang Municipal Council National Craft Institute Parliament of Malaysia Teluk Intan Municipal Council Batu Gajah District Council Batu Pahat Municipal Council Economic Planning Unit Fire and Rescue Department of Malaysia Intellectual Property Corporation of Malaysia Manjung Municipal Council Nilai Municipal Council Pengkalan Hulu District Council Public Services Commission of Malaysia National Institute of Entrepreneurship (INSKEN) Sepang Municipal Council Simpang Renggam District Council Yan District Council
Table 6: Top Five Websites by Score
Score 96 95 94 94 94 94 94 94 93 93 93 93 93 93 93 93 93 92 92 92 92
Star 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5
5.3
MINISTRY
As per the previous year, all the ministries of the Federal Government are represented by dedicated individual portals apart from myGovernment portal that act as the main Government gateway. The total number of portals declined by one due to the consolidation of Ministry of Education and Ministry of Higher Education into only one Ministry known as Ministry of Education Malaysia.
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Ministry of Agriculture and Agro-Based Industry Malaysia tops the list with a total score of 89 points. It was followed closely by Ministry of Education Malaysia and Ministry of Urban Wellbeing, Housing and Local Government at 88 points and Prime Ministers Department at 87 points. These top four ministries displayed minimum changes from the previous assessment period. The most remarkable performance was demonstrated by Ministry of Transport that had upgraded from 4-Star to 5-Star this year. Two other ministries that had also displayed noteworthy improvement in their respective scores are Ministry of Rural and Regional Development and Ministry of Domestic Trade, Co-Operatives and Consumerism. Notwithstanding the great improvement showcased by several ministries, the overall star rating and scores of the ministry portals have revealed an evident decline. Three ministries were unable to retain their 5-Star ratings and slipped to 4-Star ratings this year namely Ministry of Defence Malaysia, Ministry of International Trade and Industry Malaysia and Ministry of Foreign Affairs Malaysia failed to maintain. Meanwhile, Ministry of Energy, Green Technology and Water retained its 4-Star rating with a slight increase in its score. Therefore, there are four 4-Star rated ministries portals this year in comparison to only two portals the year before. Quite a number of portals have showed reduction in the total scores, however Ministry of Communications and Multimedia Malaysia, Ministry of Defence Malaysia and Ministry of International Trade and Industry Malaysia recorded the most significant decline. Ministry of Finance Malaysia portal that had topped the list in 2012 too has shown decline in its total score and dropped to the fifth placement in the 2013 list. The full list of Ministry Portals is illustrated in Table 7.
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2013 Ranking 1 2 2 4 5 5 5 5 9 9 9 9 13 14 14 14 14 14 19 19 21 22 23 24 Agency Name Ministry of Agriculture and Agro-Based Industry Malaysia Ministry of Education Malaysia Ministry of Urban Wellbeing, Housing and Local Government Prime Minister's Department Ministry of Domestic Trade, Co-Operatives and Consumerism Ministry of Finance Malaysia Ministry of Women, Family and Community Development Ministry of Works Malaysia Ministry of Home Affairs Ministry of Natural Resources and Environment (NRE) Ministry of Rural and Regional Development Ministry of Tourism and Culture Malaysia Ministry of Plantation Industries and Commodities (MPIC) Ministry of Communications and Multimedia Malaysia Ministry of Federal Territories Ministry of Health Ministry of Science, Technology and Innovation Ministry of Youth and Sports Ministry of Human Resources Ministry of Transport, Malaysia Ministry of Defence Malaysia Ministry of International Trade and Industry (MITI), Malaysia Ministry of Foreign Affairs, Malaysia Ministry of Energy, Green Technology and Water Score 89 88 88 87 86 86 86 86 85 85 85 85 82 81 81 81 81 81 80 80 79 78 77 73
2012 Star Ranking Score 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 4 4 4 5 6 3 3 12 1 11 4 6 2 13 9 10 4 10 9 7 8 13 15 5 4 11 14 96 95 98 98 83 101 85 97 95 99 80 90 87 97 87 90 94 91 80 73 96 97 85 75 Star 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 5 5 4
Table 7: Full List of Ministry Portals
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5.4
STATE
With the exception of the three Federal Territories Kuala Lumpur, Labuan and Putrajaya, all the other thirteen states are represented by respective state portals. The three federal territories are represented by portals under the Ministry of Federal Territories. All state portals are rated 5-Star and 4Star this year whereas there was one 3-Star rated portal (Sabah State Government) in 2012. Sarawak Government retained its position as the Top State portal. Meanwhile, Perak Government leaped to ranking number two in 2013 from number eight the year before. It also recorded the highest percentages of improvement in the scores together with Sabah State Government portal. It is a different predicament for Kelantan State portal that had ranked number one with Sarawak Government in 2012. Its ranked has dropped to number eight in 2013 despite the steady placement in top three positions in the past three consecutive years from 2010 to 2012. Moreover, it also recorded the highest percentage of decline in the score among the state portals. In summary, in spite of the improvement in the total scores by the state portals, three portals were unable to maintain its 5-Star ratings, which resulted in only eight 5-rated portals in 2013 in comparison to 11 portals in the previous year. The three state portals that had slipped from the 5-Star ratings to 4-Star ratings this year are Johor, Kedah and Pahang portals. Table 8 illustrates the placement, scores and Star-rating of respective State Portals.
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Ranking 1 2 3 4 5 6 7 8 9 9 11 12 13
Agency Name Sarawak Government Perak Government Negeri Sembilan State Government Penang State Government Selangor State Government Kerajaan Negeri Terengganu Melaka State Kelantan State Johor State Kedah State Kerajaan Negeri Pahang Darul Makmur Sabah State Government Kerajaan Negeri Perlis
2013 Score Star 91 89 87 86 85 83 81 80 78 78 73 66 61 5 5 5 5 5 5 5 5 4 4 4 4 4
Ranking 1 8 2 3 4 7 6 1 8 8 5 10 9
2012 Score 100 81 95 94 93 84 86 100 81 81 88 56 72
Star 5 5 5 5 5 5 5 5 5 5 5 3 4
Table 8: State Portals
5.5
LOCAL AUTHORITY
There are 135 local authorities websites assessed in the MGPWA 2013. Only one website was inaccessible for assessment this year which is an improvement from 14 websites last year. The most notable indicator for local authorities websites is the fact that nine of websites made it into Overall Top 10 Websites. Tapah District Council ranked number one for the Overall Website ranking, followed by Tangkak District Council at number two, while Klang Municipal Council and Teluk Intan Municipal Council share the third ranking with four other websites. All the top five websites by score are 5-Star rated with scores higher than 90 points that reflects the high standard of local authorities websites. Tapah District Council ranked number one in the list leaping from its third ranking last year. Tangkak District Council demonstrated significant upturn from its twenty-first ranking in 2012 to second ranking in 2013 assessment. Another local authority that have demonstrated similar upturn is Batu Pahat Municipal Council that had leaped from rank twenty third to rank five this year. Moreover, Batu Pahat Municipal Council also upgraded its star rating from 4-Star to 5-Star this year.
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On the whole, Local Authorities websites have shown excellent improvement in the MGPWA 2013. It is noted that 96% of Local Authorities websites are rated 3-Star and above which indicates that almost all of the websites dynamic websites that offer combination of information and limited online services. This is also higher than the overall portals and websites percentage of 92%.
Ranking 1 2 3 3 5 5 5 5 5 10 10 10 Agency Name Tapah District Council Tangkak District Council Klang Municipal Council Teluk Intan Municipal Council Batu Gajah District Council Batu Pahat Municipal Council Manjung Municipal Council Nilai Municipal Council Pengkalan Hulu District Council Sepang Municipal Council Simpang Renggam District Council Yan District Council 2013 Score Star 96 95 94 94 93 93 93 93 93 92 92 92 5 5 5 5 5 5 5 5 5 5 5 5 2012 Ranking Score 3 21 2 5 6 23 1 5 14 7 6 5 99 81 100 97 96 79 101 97 88 95 96 97
Star 5 5 5 5 5 4 5 5 5 5 5 5
Table 9: Top Five Local Authorities by Scores
5.6
UNIVERSITY
The twenty universities portals that were assessed this year have shown dismal performance despite a promising one last year. Although all universities portals are rated 5-Star and 4-Star, almost half of the universities, nine of them were unable to retain their 5-Star ratings in 2012, which had slipped to 4-Star in 2013. Eight of these universities portals acquired their 5-Star rating last year and this year had reverted to their former 4-Star ratings from 2011. Universiti Sains Islam Malaysia was ranked first among the universities this year leaping from its fifth position last year with significant improvement in the score. Universiti Teknikal Malaysia Melaka sustained its position on the second place with minimal improvement. On the other hand, Universiti Malaysia Sarawak (UNIMAS) recorded a much higher score, which resulted in
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tremendous advancement by upgrading its star rating from 4-Star to 5-Star. This has caused the university portals to leap from its eleventh position in 2012 to second position in 2013. Three universities portals namely Universiti Tun Hussein Onn Malaysia, Universiti Malaysia Terengganu and Universiti Utara Malaysia had shared the first placement in 2012. However, Universiti Tun Hussein Onn Malaysia and Universiti Malaysia Terengganu placements in 2013 are the eighth and ninth placements respectively. Meanwhile, Universiti Utara Malaysia had slipped further to the seventeenth position. All three universities have also slipped from its 5-Star rating to 4-Star ratings. Albeit the exceptionally well progress of several universities portals, the overall performance of the portals was disheartening. Nine portals dropped their 5-Star ratings to 4-Star while another three 4-Star ratings portals were unable to improve their star rating. Table 10 illustrates the details of the university portals.
No 1 2 3 4 5 6 7 8 9 Agency Name Universiti Sains Islam Malaysia Universiti Teknikal Malaysia Melaka Universiti Malaysia Sarawak (UNIMAS) Universiti Putra Malaysia International Islamic University Malaysia Universiti Malaysia Pahang Universiti Sultan Zainal Abidin Universiti Tun Hussein Onn Malaysia Universiti Malaysia Terengganu 2013 Score 88 86 83 83 82 82 82 80 79 78 77 76 74 Ranking 1 2 3 3 5 5 5 8 9 10 11 12 13 Star 5 5 5 5 5 5 5 5 4 4 4 4 4 Score 85 93 72 92 73 77 81 94 94 85 68 79 81 2012 Ranking 5 2 11 3 10 9 6 1 1 5 12 8 6 Star 5 5 4 5 4 4 5 5 5 5 4 4 5
10 Universiti Sains Malaysia 11 Universiti Teknologi MARA 12 National Defence University of Malaysia 13 University of Malaya
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No
Agency Name
2013 Score 73 72 70 69 69 65 60 Ranking 14 15 16 17 17 19 20 Star 4 4 4 4 4 4 4 Score 87 92 81 80 94 87 72
2012 Ranking 4 3 6 7 1 4 11 Star 5 5 5 5 5 5 4
14 Universiti Malaysia Sabah 15 Universiti Malaysia Perlis 16 Universiti Teknologi Malaysia 17 Universiti Pendidikan Sultan Idris 18 Universiti Utara Malaysia 19 The National University of Malaysia 20 Universiti Malaysia Kelantan
Table 10: Full List of Universities Portals
5.7
MANAGED PORTAL SERVICES (MPS)
This year, there are 152 MPS total portals and websites of which two are not listed under the myGovernment portal and another two were eliminated due to its nature as division and project portals and websites. Therefore, only 148 portals and websites were assessed of which 137 are websites and only eleven are portals. Managed Portal Services (MPS) refers to the outsourcing of the management of the portal services to third party organisations whose core business are managing portals and websites. As expected from such services, all of the MPS portals and websites were rated 4-Star and above with 96% were rated 5-Star. The percentage of 5-Star portals and websites has risen from 90% the previous year. Tapah District Council is on top of the MPS Top Five Portals and Websites by scores, followed by Tangkak District Council on the second place. The scores of the MPS agencies are clustered as illustrated by Table 11 whereby the top five scores are shared by 18 agencies. All the fourteen agencies that share the top five scores are also in the lists of the Top Five Portals as well Top Five Websites by scores. Batu Pahat Municipal Council and National Institute of Entrepreneurship (INSKEN) have showcased the most notable improvement by acquiring the 5Star ratings this year in comparison to 4-Star ratings in the previous year. Another outstanding improvement is demonstrated by Tangkak District Council that had leaped from the rank of twenty-second in 2012 to rank two in 2013.
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However, it is noted that the existing MPS outsourcing initiative is ending by end of 2013. Therefore, as there are possibilities of agencies taking over the management of respective portals and services, it is imperative that these agencies ensure it has sufficient resources and capabilities to continue the excellent performance of their respective portals and websites.
2013 Ranking 1 2 3 3 3 3 3 8 8 8 8 8 8 14 14 14 14 14 Agency Name Tapah District Council Tangkak District Council Farmers' Organisation Authority Malaysia Kemubu Agriculture Development Authority Klang Municipal Council National Craft Institute Teluk Intan Municipal Council Batu Gajah District Council Batu Pahat Municipal Council Economic Planning Unit Manjung Municipal Council Nilai Municipal Council Pengkalan Hulu District Council Department of Agriculture Malaysia National Institute of Entrepreneurship (INSKEN) Sepang Municipal Council Simpang Renggam District Council Yan District Council Score 96 95 94 94 94 94 94 93 93 93 93 93 93 92 92 92 92 92 Star 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 Ranking 4 22 14 10 3 5 6 7 24 7 2 6 15 13 24 8 7 6 2012 Score 99 81 89 93 100 98 97 96 79 96 101 97 88 90 79 95 96 97 Star 5 5 5 5 5 5 5 5 4 5 5 5 5 5 4 5 5 5
Table 11: Top Five MPS Portals and Websites by Scores
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5.8
EXAMPLE OF GOOD PORTALS AND WEBSITES
Among the 1,285 portals and websites, there are several that are noteworthy portals and websites that have raised the bar for the others to follow. These portals and websites should be used as the benchmark for other agencies to evaluate themselves. This year, the three portals that were ranked number one have been chosen as example of good portals namely Department of Agriculture Malaysia, Department of Irrigation and Drainage Malaysia and myGovernment portal. Meanwhile, Tapah District Council that was ranked number one for website was chosen as an example of a good website. 5.8.1 DEPARTMENT OF AGRICULTURE MALAYSIA Department of Agriculture Malaysia scored 92 points in total with several outstanding performances. Last year, it had scored only 90 points and ranked at 13th placement.
Figure 5: The homepage of Department of Agriculture Malaysia
On the first impression, the portal has a soft and clear interface with simple but pleasing colour coordination. The news and announcement sections are up-to-date which provide the feeling of an updated portal. The main services are clearly displayed which includes e-Complaint, e-Services and Download section. The website also displays its Malay and English languages
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pages seamlessly.
Figure 6: Quick display of the services on the Department of Agriculture Malaysia homepage
This year, it had recorded one of the lowest loading time of 2.9 seconds. Loading time is one of the critical elements of a good portal, as users usually get frustrated over lengthy loading time. Shorter loading time encourages more interaction on the portal and increases the possibility of users to explore and benefit from more services available on the portal. There are over ten online services provided by the portal of which epayment services are also incorporated. These online services are not only limited for Government-to-Citizens services but also Government-toBusiness services. Examples of Government-to-Citizens services are Application to join the Agricultural Youth Entrepreneurs Incubator Programme (IUBT) and User Registration for AgriBazaar. For Governmentto-Business services, the examples are Pesticide Import Permit and Pesticide Sale / Storing for Sale (Premise Licence) Licence Application.
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Figure 7: Example of Online Services on the homepage
Apart from these online services, single sign-on feature is also available on the portal. The portal provides a complete feedback mechanism whereby a feedback form is available with notification upon submission and a charter to respond within 3 working days. 5.8.2 DEPARTMENT OF IRRIGATION AND DRAINAGE MALAYSIA The Department of Irrigation and Drainage Malaysia topped the list of Top Website in 2010 before it was categorised as portal in 2011 and ranked at 35th placement and scored 87 points. The website continued to improve as it was ranked in the 7th placement in 2012 with a total score of 96. This year, it tops the list of Top Portal sharing the first rank with Department of Agriculture Malaysia and myGovernment portal with a total score of 92 points.
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Figure 8: The homepage of Department of Irrigation and Drainage Malaysia
The portal presents an attractive interface with a combination of colours, images and fonts. It has adopted a simple horizontal layout that is easy to navigate and displayed its main core business clearly at the most visible part of the page. Some of the outstanding features of this portal include its compliance to World Wide Web Consortium (W3C) Accessibility Disability (Color Contrast and Text Resize), updated news and announcements sections as well as clear calendar of events. More than ten Government-to-Citizens online services are provided by the portal such as Public InfoBanjir and Drought Info that are very useful for the citizens. A single sign-on system is available on the portal, which is prominently displayed on its main page. Beside that, a comprehensive feedback mechanism with form, notification and a charter for 3- working days of respond time is available on its e-complaint section. Real Time applications for Government-to-Government services such as ePlan and Contract Information System (SMATRAK) are provided on the portal. Such services simplify access to applications by government agencies, as they only need to go the portal to be guided via secure access to these applications.
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Figure 9: Example of clear display of the e-Payment services
Figure 10: Precise information and link to e-Plan online application
5.8.3 MYGOVERNMENT myGovernment portal is the main Government portal for Malaysia that acts as the single gateway to Malaysian Government agencies. All agencies portals and websites are linked accordingly to the myGovernment portal. Throughout the years, myGovernment portal has consistently ranked in the Top Portal list. This year, it shares the top placement with a total score of
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92 points. The portal has upgraded the look and feel in 2013 whereby the interface was reorganised and categorised effectively with useful links provided in the main page. Most of the main services that are made available by government agencies are simplified and listed in the home page of the portal.
Figure 11: Homepage of the myGovernment portal
One of the strong features of the myGovernment portal is its ability to provide respond to the feedback and enquiries within the same day. As most citizens and businesses are demanding real time communication, respond within the same day is very much sought after and appreciated by the users of the portal.
Figure 12: Categorisation of services for easier navigation
It must also be highlighted that even though myGovment portal have migrated to a newer version, users that have registered prior the upgrade are not expected to reregister, as a migration facility is made available for them. This presents the users of the portal with a seamless experience.
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Another important feature of the myGovernment portal was it offers mobile applications that are easily downloadable and which may be stored on smartphones. 5.8.4 TAPAH DISTRICT COUNCIL The Tapah District Council was previously categorised as a portal and had ranked 4th position in the MGPWA 2012 with a total score of 99 points. This year, categorised as a website, it has soared to the first position with a total of 96 points.
Figure 13: Attractive display of homepage of Majlis Daerah Tapah
The website presents a vibrant interface that is attractive and well organised. The identification of the website is also prominently displayed on the top. Most interestingly, the website has distinct looks for different audiences of businesses, citizens, Tapah residents as well as tourists.
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Figure 14: Example of tailored page to cater to specific audience, ie citizens
Figure 15: Example of tailored page to cater to specific audience, ie tourists
The pages have lively photos, updated news and announcements as well useful linkages. The online services mainly cater to the citizens and epayment options are also made available. Tapah District Council provides a platform for receiving feedback and all enquiries are responded within three working days.
5.9
STAR RATING
After an individual assessment is completed on a portal or website, score for each criterion is then totalled. The score determines the star rating of the
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portal or website. There are five star ratings from 1-Star to 5-Star. For a portal or website that is inaccessible, as the assessment was not conducted, the portal or website is categorised as Non-Accessible (N/A) and is not accorded with a StarRating. However, three attempts of accessing the portal or website will be undertaken during the period of assessment of April to July before it is categorised as N/A. The categorisation of scores for the star rating are summarised in Figure 16.
Figure 16: Categorisation of Star-Rating
5.9.1 OVERALL STAR RATING The MGPWA 2013 ended with an overall positive result on the star-ratings of the 1,285 portals and websites. Not only it marks the first year where all portals and websites are rated 2-Star and above, but also the number of 2Star rated portals and websites had reduce by 63% from the previous year. The figure below summarises the distribution of star rating of 2012 and 2013. There is a tremendous jump of 47% on the 4-Star rated portals and websites. This is nicely complemented by a 62% decline in 2-Star rated portals and websites as well as 100% removal of 1-Star portals and websites. In addition, there is almost 50% reduction in the number of non-accessible portals and websites.
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5-STAR
28%
4-STAR
47%
3-STAR
32%
2-STAR
62%
1-STAR 0% 10% 20% 30% 40% 50% 60% 70%
100%
(Percentage of portals and websites) 2012 2013
Figure 17: Comparisons of Star-Rating 2012 and 2013
The most outstanding reflection of the result is the fact that more than half (68%) of the portals or websites are rated 4-Star and above which indicates that majority of portals and websites are interactive with two-way communications between government and citizen as well as providing convenience to its users. An even more outstanding conclusion is that 92% are rated 3-Star and above that clearly indicates that nine out of every ten websites have passed the basic requirements of a good portal or website. This is a huge leap from 2005 whereby only 8% of portals and websites were rated 3-Star. Table 12 summarises the distribution and percentages of star rating of portals and websites for 2013.
Number of Portals / Websites 360 519 300 65 0 41 1285 Percentage % 28 40 23 5 0 3 100
Star-Rating 5-STAR 4-STAR 3-STAR 2-STAR 1-STAR N/A TOTAL
Table 12: The distribution of star rating of portals and websites in 2013
Table 13 demonstrates the distribution of portals and websites according to
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its star-ratings from 2005 to 2013 with emphasis on the majority of the star rating for respective years. A gradual shift from 2005 until 2013 can be clearly seen from the distribution of the star rating of portals and websites. In 2005, during the first MGPWA exercise, the majority of portals and websites were rated 1-Star and 2-Star. Only 7% of the portals and websites were rated 3-Star and 1% were rated 4-Star portals and websites. There was no 5-Star rated portal or website. Slight improvements were noted in the year 2006 by which there were less 1-Star rated and more 3-Star portals and websites. Nevertheless the number of 4-Star rated portals and websites remained very low and none of the portals and websites managed to acquire 5-Star rating. The pattern shifted in 2007 and remained until 2009 whereby the majority of the portals and websites were rated 2-Star and 3-Star. The number of portals and websites rated 4-Star gradually increased too. However, there was a significant upturn on the number of portals and websites rated 5-Star in 2010 in comparison to 2007 and 2009. Again, the pattern shifted four years later in 2011 and remained until last year MGPWA exercise whereby the majority of portals and websites were rated 3-Star and 4-Star. The number of portals and websites rated 1-Star had shrunken remarkably whereas the number of 5-Star rated portals and websites had grown larger. Finally, this year, as mentioned above, the pattern has shifted yet again favourably as majority portals and websites were rated 4-Star and 5-Star. In addition, the number of 2-Star rated portals and websites had reduced greatly whereas there were neither 1-Star rated portals nor websites. The number of inaccessible portals and websites had varied in earlier years of assessments. In spite of that, the number has dropped in 2013 from 81 to 41 in 2013.
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YEAR
N/A
1-STAR
2-STAR
3-STAR
4-STAR
5-STAR
2005 2006 2007 2009 2010 2011 2012 2013
50 230 81 114 91 64 81 41
343 251 165 51 31 7 8 0
440 434 412 495 374 138 177 65
61 124 387 352 328 330 447 300
9 16 85 173 220 331 354 519
0 0 3 7 101 285 281 360
Note: The blue-shaded boxes represent the two major groups of portals and websites for each year Table 13: The distribution of portals and websites for each category of Star from 2005 to 2013
5.9.2 STAR RATING ACCORDING TO PORTAL AND WEBSITE The percentage of portals rated 3-Star and above has risen to 97% this year from 94% in 2012 despite the decline of 5-Star rated portals. In the meantime, the percentage of 4-Star rated portals has increased greatly by 20%. One of the accomplishments of the portals is all the identified portals for assessment were accessible during assessment period and were rated accordingly. In addition, the number of 2-Star rated portals has decreased from 35 to only 8 portals this year.
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Star-Rating 5-STAR 4-STAR 3-STAR 2-STAR 1-STAR !TOTAL
Number of Portals 2013 71 105 48 8 0 232 2012 240 142 137 35 0 554
Table 14: The distribution of star rating for portals for 2012 and 2013
Similar to portals, majority of the websites are rated 3-Star and above despite having a smaller percentage than portals at 94%. However, the percentage of 3-Star and above rated portals revealed a surge from 79% in 2012. There is also an improvement of 11% in the percentage of the 4-Star rated portals from the previous years. Although the majority of websites are still in the 3-Star categories, the percentage of 3-Star rated websites has steadily declined over the years. It is predicted that the bulk of the websites will be moving towards 4-Star and 5-Star websites as the year progress. Last year, there was eight websites rated 1-Star and it is a major accomplishment that this year there is no 1-Star rated websites recorded. Table 15 depicts the distribution of websites according to its star rating.
Number of Websites 2013 280 414 252 57 0 1012 2012 41 212 310 142 8 713
Star-Rating 5-STAR 4-STAR 3-STAR 2-STAR 1-STAR !TOTAL
Table 15: The distribution of star rating for websites for 2012 and 2013
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5.9.3 STAR RATING ACCORDING TO FEDERAL AND STATE The distribution pattern of star rating for federal and states are almost similar. In both categories, over 90% of the portals are rated 3-Star and above. However, federal portals and websites have a bigger percentage of 5-Star rating in comparison to states as indicated in Table 16 as follows:
Table 16 : The distribution of star rating of federal and state portals and websites
Star Rating 5-STAR 4-STAR 3-STAR 2-STAR 1-STAR
Federal portals and websites 196 243 118 19 0

2013
State portals and websites 164 276 182 46 0
The figure below clearly indicates the significant jump by the 4-Star and 5Star rated federal portals and websites. Meanwhile, the number of 2-stars and 3-Stars portals have declined with no 1-Star rated portal and website recorded.
80% 70% 60% 50% 40% 30% 20% 10% 0% 5-STAR 4-STAR 3-STAR 2013 33% 40% 20% 9% 3% 2-STAR 2012 5% 4% N/A 30% 27% 29%
0% 1-STAR
Figure 18: Comparisons of star rating of federal portals and websites 2012 and 2013
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Similarly, state portals and websites have recorded decline in 2-Star and 3Star portals and websites. This is mainly due to the higher number or portals and websites rated 3-Star and above.
70% 60% 50% 40% 30% 20% 10% 0% 5-STAR 4-STAR 3-STAR 2013 24% 16% 40% 27% 17% 7% 2-STAR 2012 7% 2% N/A 24% 35%
1% 1-STAR
Figure 19: Comparisons of star rating of state portals and websites 2012 and 2013
5.9.4 STAR RATING ACCORDING TO MINISTRIES AND STATES MGPWA 2013 also provides indication of the performance of federal agencies or state agencies in managing all the portals and website that are under the same wings. Table 17 showcases the tabulation of portals and websites in accordance to its main parents either from federal agencies or state agencies. Ministry of Urban Wellbeing, Housing and Local Government has shown an excellent result by having all the eight portals and websites under its parental group acquiring 5-Star rating. Apart from Ministry of Urban Wellbeing, Housing and Local Government, none of the other federal or state agencies have similar outstanding result. Ministry of Rural and Regional Development for instance have thirteen total portals and websites of which are 5-Star (85%) and 4-Star (8%) rated portals and websites. Nevertheless, 8% of its portals and websites were inaccessible during the period of assessment and were categorised as Non-Accessible (N/A). In comparison to 2012, all thirteen portals and websites under Ministry of Rural and Regional Development were rated 5-Star and 4-Star, with over 90% of these portals and websites were rated 5-Star.
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Other agencies that have performed well are Ministry of Domestic Trade, Co-operatives and Consumerism, Ministry of Foreign Affairs and Ministry of Tourism and Culture Malaysia whereby all portals and websites under these agencies are rated 4-Star and 5-Star only without any inaccessible websites. Meanwhile, with regards to the states, Perak State topped the list whereby 98% of its total of fifty-five portals and websites were rated 3-Star and above. Only one portal/website is rated 2-Star and none was inaccessible. Another state that has high number of portals and websites rated 3-Star and above is Penang State at 97%. Unfortunately, one of the portal / website was unaccessible during the assessment period. This year, Ministry of Health recorded the biggest percentage of inaccessible website this year with 7% of its portals and websites were inaccessible during the period of assessment. Most of its portals and websites are rated 3-Star and above at 89%, while 4% are rated 2-Star. In comparison to MGPWA 2012, the number of agencies with inaccessible portals and websites increased from 18 agencies to 20 agencies in 2013. Pahang had the biggest percentage of inaccessible portals and websites (30%) in 2012 but has shown tremendous improvement whereby there were only 2% inaccessible portals and websites this year.
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PARENTS Ministry of Education Sarawak Prime Minister's Department Perak Kelantan Johor Selangor Negeri Sembilan Penang Ministry of Agriculture & AgroBased Industry Malaysia Ministry of Communication and Multimedia Malaysia Ministry of Health Pahang Ministry of Natural Resources and Environment Ministry of Rural and Regional Development Kedah Terengganu Ministry of Finance
Total Number of Portals/Websites % of 5Portals / star 5-Star 4-Star 3-Star 2-Star 1-Star Websites 126 114 56 55 44 42 49 37 30 20 23 126 50 18 13 56 41 29 32 28 45 35 39 38 29 38 47 70 57 9 22 61 85 18 24 31 40 32 25 19 17 16 14 14 14 14 13 11 11 11 11 10 10 9 68 57 23 22 21 11 23 18 11 3 6 66 19 5 1 33 21 10 14 24 4 13 5 10 8 3 4 1 4 35 17 2 0 9 9 7 2 0 1 1 1 2 1 2 0 1 0 5 2 0 0 2 1 1 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
N/A 2 1 3 0 0 3 3 0 1 1 0 9 1 0 1 2 0 2
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PARENTS Ministry of Urban Wellbeing , Housing and Local Government Ministry of Human Resource Melaka Ministry of Transport, Malaysia Ministry of Home Affairs Ministry of Plantation Industries and Commodities (MPIC) Ministry of Works Malaysia Ministry of Women, Family and Community Development Ministry of Federal Territories Ministry of Domestic Trade, Co-operatives and Consumerism Ministry of Youth and Sports Ministry of International Trade and Industry Ministry of Science, Technology and Innovation Perlis Ministry of Defence Ministry of Foreign Affairs Ministry of Tourism and Culture Malaysia Sabah Ministry of Energy, Green Technology and Water
Total Number of Portals/Websites % of 5Portals / star 5-Star 4-Star 3-Star 2-Star 1-Star Websites 8 15 38 17 9 13 8 9 7 7 45 14 16 20 10 3 2 108 7 100 47 16 35 67 38 63 56 71 57 7 21 13 5 10 33 50 0 0 8 7 6 6 6 5 5 5 5 4 3 3 2 1 1 1 1 0 0 0 6 17 6 2 3 2 2 0 3 8 6 8 8 6 2 1 15 6 0 2 14 3 1 4 1 0 1 0 29 3 3 7 3 0 0 59 1 0 0 0 0 0 0 0 0 0 0 5 1 3 2 0 0 0 32 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0
N/A 0 0 1 2 0 1 0 2 1 0 0 1 0 2 0 0 0 2 0
Table 17: The distribution of star rating of portals and websites according to its parents
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6.0
BEST PRACTICES: WASEDA UNIVERSITY 2013 INTERNATIONAL E-GOVERNMENT RANKING
Waseda University has been conducting the annual worldwide monitoring and surveying of the development of E-Government known as International e-Government Ranking for nine consecutive years. As per the previous year, fifty-five countries were monitored and surveyed for the 2013 assessment and the result was released in March 2013. This year, Malaysia was ranked at the twenty-forth place, a slight drop from its twenty-third placement last year despite the improvement in the total score. This has also affected the placement in the APEC Ranking that had also slipped by one position. This is the second year whereby the study had divided the countries based on the international organisation groups. As an APEC member country, Malaysia and twenty other economies members are ranked based on the total score of the study. Singapore leads both the list of overall ranking and the APEC ranking with the total score of ninety-four points. Since 2007, Singapore has been consistently ranked in the top 2 positions in tight competition with United Kingdom and United States of America. This year, Finland was ranked second trailing closely behind Singapore with 93.18 points. Malaysia has not been able to find its way back to the top 10 positions since the first International e-Government Ranking in 2005 in which it was ranked at the ninth position. Since 2010, Malaysia has been consistently ranked at the twenty-forth position except for its only improvement to twenty-third position last year. Table 18 illustrates the progress of Malaysia since the first International e-Government Ranking in 2005 until 2013.
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Year 2013 2012 2011 2010 2009 2008 2007 2006 2005
Ranking 24/55 23/55 24/50 24/40 22/34 18/34 15/32 14/32 9/23
Score 66.26 67.1 67.37 63.5 63.38 49.4 53.41 N/A 0.925 (index)
APEC Ranking 10/20 9/20 -
Table 18: The progress of Malaysia in the International e-Government Ranking by Waseda University from 2005 to 2013
There are seven main indicators used to rank the e-Government development of countries in the world of which these main indicators remain the same throughout the years to ensure backward compatibility. The indicators are summarised in the Table 19 below.
No 1 Indicators Network Preparedness/ Infrastucture Dimensions Remark 1-1 Internet Users 1-2 Broadband Subscribers Total Score: 10% 1-3 Mobile Cellular Subscribers 1-4 PC Users 2-1 Optimization Awareness 2-2 Integrated Enterprise Architecture Total Score: 20% 2-3 Administrative and Budgetary Systems 3-1 Cyber Laws 3-2 e-Tender systems 3-3 e-Tax system 3-4 e-Payment system 3-5 e-Voting system 3-6 Social Security service 3-7 Civil Registration 3-8 e-Health system 4-1 Navigation 4-2 Interactivity 4-3 Interface 4-4 Technical 5-1 GCIO Presence 5-2 GCIO Mandate 5-3 CIO Organizations 5-4 CIO Development Programs 6-1 Legal Mechanism 6-2 Enabling Mechanism 6-3 Support Mechanism 6-4 Assessment Mechanism 7-1 e-Information and Mechanisms 7-2 Consultation 7-3 Decision-Making
Management Optimization/ Efciency
Required Interface-Functioning Applications
Total Score: 20%
National Portal /Homepage
!Total Score: 15%
Government CIO
e-Government Promotion
!Total Score: 10%
e-Participation/ Digital Inclusion
Table 19: Main indicators and the dimensions of International e-Government Ranking by Waseda University
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It is imperative to highlight that the study conducted by Waseda University covers a bigger spectrum of e-government unlike the MGPWA exercise. In the context of the International e-Government Ranking, MGPWA main criteria are mostly covered in one of the indicators namely indicator number four known as National Portal / Homepage which carries a total score of 15% only from the overall score of the study. The MGPWA criteria of assessment has extensively adopted the National Portal / Homepage indicator. All the four sub-indicators namely Interface, Navigation, Interactivity and Technical have been part of the MGPWA criteria of assessment since 2005. Some of the similarities in the measurement criteria of the International e-Government Ranking and MGPWA are demonstrated below:
(i) (ii) (iii)
Interface: Layout, Text, Color, Consistency, Multi-Language provision, Print and Multimedia functions Navigation: Site Map, Search Engine and Help functions Interactivity: Full Contact Information, e-mail function provision, social network service (SNS), Online Community Services and Online Polls Technical: Innovations provided by the portals or websites
(iv)
Nevertheless, it is critical to also acknowledge that despite the extensive and continuous efforts of MGPWA and the agencies in improving its portals and services, Malaysia is still unable to be in the top ten list of the National Portal indicator. By acknowledging this fact, the MGPWA team and all the agencies must take a step further to analyse the factors that have affected the performance of the portals and websites during the International eGovernment Ranking assessment. Some of the factors that have been identified by the team are the lack of consistency in monitoring and maintenance of the portals and websites throughout the year as well as the inconsistency in the languages of web content. This year, the MGPWA have also made additional review on its assessment criteria following the footsteps of the International e-Government Ranking study. The e-payment services, which was previously a criterion for the portal category only has been reassigned as a sub-criterion under the
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Number Online Services criteria for both portal and website categories in the MGPWA 2013 exercise. This is inline with the "Required Interfacefunctioning Applications" indicator of the International e-Government Ranking study. The e-payment services criterion contributes 20% to the total score of the Online Services criteria. The adoption of the indicator into MGPWA scope of assessment proved to be beneficial as it provided the outlook of slow but steady growth of provision of e-payment services by our portals and websites. Apart from the measurement indicator, a similarity noted from the release of International e-Government Ranking is the emphasis on the one-stopservice portals in the study. This year, the MGPWA has initiated the recategorisation of portals and websites whereby it has released the definitions prior to the assessment period. Similarly, the Waseda University too had emphasised on the need to move towards one-stop-service portals in their study. The Waseda University has also identified several new trends of eGovernment developments from its study which are categorised into several main sections as follows: (i) Cloud Computing: Refers to the delivery of computing as a service rather than a product, whereby shared resources, software, and information are provided to computers and other devices as a metered service over a network. The study suggested that public sector is advised to take the opportunity of the adoption of new architectures such as cloud computing and service-oriented architecture in the public sector. Through cloud computing, eGovernment can rapidly deploy applications where the underlying technology components can expand and contract with the natural ebb and flow of the business life cycle. (ii) Mobile government and Social Media: The provisions of services through mobile technologies are no longer optional for many government services. The main trends on e-Government in all developed government are integrated social media with privacy protection issues. Governments around the glove are starting to actively connect with citizens or businesses to exchange information
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interactively via social media. (iii) Open Government / Big Data: The open government agenda is transforming the way the governments around the world manage their services. The Open Government have distinct characteristics such as friendly access of public service, real-time government information and services, availability of social media applications for government and public interactions, utilization of open data, providing transparent e-Government services and the applications of global standards Meanwhile, big data refers to huge datasets and data analytics that are used for managing services such as e-Health, Space, Disaster as well as e-Government. (iv) Business Continuity Plan (BCP) for disaster management: In the recent years, many governments have learned the valuable lessons to establish BCP to ensure that an organisations critical core functions can continue to be executed in the event of a major disruption or disaster. The organisation is more resilient, survives the event and is able to minimize the impacts and / or damages on its operations. To recover all the activities and databases, it is necessary for eGovernment to prepare BCP for disaster management. (v) Digital Inclusion in Ageing Society: Refers to both inclusive ICT and the use of ICT to achieve wider inclusion objectives by focusing on the participation of all individuals and communities in all aspects of the information society. (vi) Cyber Security and National ID card: Cyber security and National ID are natural approaches to manage the increasing attempts of cyberattacks as well as to manage multiple agencies providing services to citizens. Malaysia will continue its pursuit to benchmark against international studies such as the International e-Government Ranking by Waseda University to ensure that it is up to date with new developments surrounding the eGovernment services as well as an indicator of its performance and effectiveness of the MGPWA exercises.
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7.0
7.1
KEY FINDINGS
PROGRESS OF STAR RATING
With regards to the star rating, the portals and websites have shown tremendous improvement from the previous years. Table 20 clearly indicates the improvements in the number of portals and websites rated 4Star and 5-Star.
1400 1200
(Number of portals and websites)
1000 800 600 400 200 0 YEAR
2005 5-STAR
2006 4-STAR
2007 3-STAR
2009 2-STAR
2010
2011 N/A
2012
2013
1-STAR
Figure 20: Distribution of the star rating for portals and websites from 2005 to 2013
This has resulted in significant decline of the numbers of portals and websites rated 2-Star and 3-Star. Moreover, it marks the first year whereby there is no longer portal or website rated with 1-Star.
YEAR 2012 2013 N/A 6% 3% 1-STAR 1% 0% 2-STAR 13% 5% 3-STAR 33% 23% 4-STAR 26% 40% 5-STAR 21% 28%
Table 20: Distribution of the star rating for portals and websites in 2012 and 2013
Figure 20 illustrates the progress of star rating from 2005 to 2013. The most outstanding item to note is the emergence of the 5-Star rated portals and websites from 2009 and gradually representing the majority of portals and websites. Meanwhile, 1-Star rated portals and websites have slowly disappeared from the scene since 2012 when it was very prominent in 2005
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and 2006. Most importantly, the rise in the number of portals and websites also signify the quality of these portals and websites have increased immensely. This conclusion is derived from the fact that the criteria of MGPWA have evolved considerably from 2005 to 2013. Most of the criteria have been redefined and are stringent from the initial criteria set in 2005. For instance, this year, five new criteria have been added to the existing ones while another four existing criteria have been enhanced. Nevertheless, despite the stringent criteria, the number of portals and websites rated 4Star and 5-Star has increased significantly by 45%. This reflects that the quality of the portals and websites have also improved significantly as well as the impact of the criteria of MGPWA in raising the bar for quality portals and websites in the country. Apart from the criteria, the MGPWA methodologies have also been elevated, from the first step of assessing the criteria to qualifying agencies for assessment until the final assignment of ranking. Each process have been meticulously scrutinised and improved not only to ensure the MGPWA is up to the world standard but also transparent to the participants of the exercise. It must be acknowledged that notwithstanding the rigorous exercise to raise the standard of the MGPWA, the agencies are not discouraged but have risen to taking parallel efforts to continue to build on their portals and websites to meet the higher standards set by MGPWA.
7.2
EXTENDING ONLINE SERVICES
The online services provided by the portals and websites are not only assessed based on its availability, but also the quality of the online services provided. The MGPWA exercises scrutinise to ensure that these services are free of errors that enable it to be accessible by the users at all times. Apart from that, the width of the services was also examined to encourage various types of services with emphasis for those that cater to the citizens.
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Score 10 9 8 7 6 5 4 3 2 1 0 TOTAL
Portals 102 7 5 7 8 17 10 11 22 17 26 232
Websites 464 79 131 151 111 76 1009
Total Portal & Website 102 7 5 7 8 481 89 142 173 128 102 1244
Percentage 8% 1% 0% 1% 1% 39% 7% 11% 14% 10% 8% 100%
Table 21: Analysis of Government Online Services
This year, only a slight improvement is recorded in terms of the number of portals and services providing online services. However, majority of portals and websites were rated perfect score of five and ten respectively which indicate that most portals and websites that are providing online services are offering quality online services in the perspectives of variety and accessibility. The number of portals and websites providing online services has also increased despite less numbers of portals and websites assessed this year.
Figure 21: Categories of online services for Portals and Websites
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The progress of online services has declined slightly from 2012, whereby except for the score five that has recorded a significant jump, the rest of scores from six to ten have declined noticeably.
45
(Percentage of Portals and Websites)
40 35 30 25 20 15 10 5 0 10 9 8 7 6
8 14 8 1 2 2 0 2 2 1 2 3 1 3 4
39 31 24
7 8 8
11 10
14 9
12
14 10 10 11 8 9 11
(Total Score for Online Services Criteria)
2013
2012
2011
Figure 22: Progress of Government Online Services according to total scores from 2011 to 2013
7.3
PROGRESS OF E-PAYMENT
Due to the widely used online applications in public and private sectors, epayment has become an integral part of most portals and websites. Many users associate online applications with the availability of e-payment for a complete online experience. Following this trend, government portals and websites too have slowly yet steadily offering e-payment services. Taking into consideration the very limited payment channels in the traditional government setting whereby all payment must be made over the counter by cash only, the emergence of e-payment services that not only allow credit card transactions but also internet banking transfer have in fact reflect positively on the willingness and ability of government to transform their service delivery. Today, many government agencies are providing options for the citizens and businesses to simplify their government services transactions from the comfort of their homes or business premises. Without
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a doubt, e-payment services are one of the greatest achievements of government portals and websites. In the previous years, the e-payment criterion was placed under the bonus section of portals and therefore had not captured such services provided by the websites. This year, the MGPWA criteria have been strengthened to include e-payment as part of the online services criterion for both portals and websites. It must be identified that for the websites category, the sudden growth in the statistics of e-payment services is not only contributed by the inclusion of the criterion this year but it is mainly due to the re-categorisation of a large number of portals as websites in this year of assessment. This year, the number of e-payment services declined considerably by 34% compared to 2012 despite the significant growth from 2011. One of the reasons may be due to the realignment of services by agencies in ensuring effective services as well as the capability of portals and website to manage the e-payment services. It is also noted that the number of portals and websites providing e-payment services is very low at 18% only. This indicates that a large majority of portals and websites are still providing information and offline services. Figure 23 illustrate the progress of e-Payment from 2011 to 2013.
1600 1400 1200 1000 800 600 400 200 0 2013 Portal Website 2012 2011 Total Portals and Websites
Figure 23: Progress of E-Payment from 2011 to 2013
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For the e-payment services, the preferred payment channel is Online Banking that stem from the large number of users of online banking in Malaysia. Credit card facility, which used to be the main channel of payment percentage of usage are insignificant for both portals and websites. The Financial Process Exchange (FPX) however, is more prominent for the portals in comparison the websites.
Figure 24: Categories of payment channels for e-payment services for portals and websites
7.4
UPDATING ACTIVITIES
For any portals and websites, the first impression is very much associated to their up-to-date content. Usually this is prominent in the news and announcement sections whereby the users are able to gauge whether the portals or websites are frequently updated. The MGPWA 2013 focuses on three types of activities as follows: (i) News, Latest Activity, Announcement, Information, Pronouncement, News Clippings, Press Release, News Articles, Posters, Banners, Quotation, Tender, Job Vacancies, Information of Administration and Senior Management Officers (ii) (iii) Achievement of Clients Charter Statistic of Online Services
The figure below indicates less updating activities on portals and websites since 2011. It is a cause for concern as frequent updates is a key element to ensure that the information shared on portals and websites are relevant to the users at the point of interaction. Agencies are strongly urged to
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formulate appropriate strategies and optimise its resources to ensure that the updating of activities to be prioritised accordingly.
31%
Statistic of Online Services
19% 58% 23%
Achievement of Clients Charter News, Latest Activity, Announcement, Information, Pronoucement, News Clippings, Press Release, News Articles, Posters, Banners, Quotation, Tender, Job Vacancies, Information of Administration
0% 10% 20%
30% 46% 83% 71% 68%

30% 40% 50% 60% 70% 80% 90%
2011
2012
2013
Figure 25: Summary of updating activities of portals and websites from 2011 to 2013
Nevertheless, the updating of statistics of online services as well as achievement of clients charter recorded remarkable improvement from the previous years. Although both updating activities are still less active than updating of news and announcements, but it shows that the agencies are taking the efforts to update the content regularly.
7.5
W3C DISABILITY ACCESS
Accessibility by everyone regardless of disability is an essential aspect of the Internet. Communication and interaction barriers that are faced by people in physical world can be overcome by appropriate web technologies, tools and designs. To achieve this, the World Wide Web Consortium (W3C) via its Web Accessibility Initiative (WAI) have developed guidelines and resources to assist make the Internet accessible for disabled people that includes auditory, cognitive, neurological, physical, speech, and visual disabilities. The MGPWA 2013 focuses on three basic aspects of W3C Disability Access guidelines, which are conformance to Level A of Web Content Accessibility Guidelines 2.0, minimum contrast level of the portals and websites, and the option for text resize. Level A conformance requires for
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information and user interface components to be presented to users in ways they can perceive. There are four main requirements comprises of text alternatives, time-based media, adaptable and distinguishable content. Overall, the conformance of portals and websites to the standards of W3C Disability Access are discouraging. At best, only 140 portals and websites conformed to the minimum contrast requirement, which is a mere 11% from all the portals and websites assessed. Although there is a remarkable increase from only 2% the year before, the conformance level is still very low. With regards to Level A conformance, 3% of the portals and websites conformed to the guidelines that represent very minimal progress of less than 1% from last year. The minimum contrast level recorded the highest improvement of 9% and the only sub-criterion that surpass the 10% mark. Meanwhile, the text resize option is only provided by 9.6% of the portals and websites despite improvement from 2012.
Contrast Minimum
Text Resize
Level A
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
2012
2013
Figure 26: Summary of comparison for the W3C basic assessment for portals and websites
One of the key findings for this criterion is the main agencies that deal directly with people with disability did not score any marks for the conformance to W3C Disability Access. It is definitely a point of reflection for all the agencies particularly agencies that provide specific services for the disabled groups as it leave the impression that the agencies are not
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concerned to make the portals and websites accessible for the citizens who are in need of such services.
7.6
NEW MEDIA
New media is known to be effective in engaging more users for portals and websites. More often than not, new media initiate interactivity with users via comments and feedback forms. This information is valuable for agencies to understand the needs of its portals and websites users. In 2013, majority of the portals and websites uses five new media that is a vast improvement whilst in 2012 most of the portals and websites had no new media. Overall, there is improvement in the number of new media in the portals and websites. However, it must be reminded that most important factor for successful new media engagements is consistent updates by the portals and websites. Lack of updates will lead to abandonment of users from participating in the new media channel. The new media engagement growth by portals and websites must be accompanied by consistent updates in order for the agencies to benefit from it.
Figure 27: Comparison of new media by portals and websites for 2012 and 2013
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7.7
LANGUAGE
The MGPWA 2013 exercise has taken a stringent approach in the assessment of language criteria in consideration of the importance of encouraging agencies to emphasise their efforts on the language used in the portals and websites. This has resulted in 173 portals and websites not granted any score due to the use of mixed languages in most of their web content, as well as utilising online translator for translation without appropriate editing. In consideration of the fact that Malay Language is the national language and the official correspondence language for government agencies, it is expected that all agencies should provide Malay Language content in their respective portals and websites. However, only 573 portals and websites have scored full marks for Malay Language content. The result for English Language content was far worse as only 71 portals and websites managed to attain full scores. A mere 30 portals and websites were given full scores for both Malay and English languages, which accounted for 2% of total portals and websites. Nonetheless, the number of portals and websites that have scored full marks for Malay and a third language is quite promising at 324 portals and websites. There are also 31 portals and websites that only scored marks for its third language web content for the users and not the official Malay Language. Another worrying revelation is that the key agencies that have high engagement with foreign nationals did not manage to achieve full marks for English Language content. In consideration of the amount of critical information provided for its audience and customers such as visa requirement and permits, this is an astounding revelation. A discouraging discovery during the assessment period is that most of the agencies have only focused on making certain of the usage of appropriate language on its web content from April to July only. The practice of inconsistency will only lead to users of the portals and websites losing their trust on the information and affects the credibility of the agencies.
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Third Language
304
71
English
94 28
Malay 0 100 200 300
763
164 500 600 700 800 900 1000
400
(Number of Portals and Websites)

Websites Portals
Figure 28: Languages of web-content by portals and websites
7.8
MOBILE WEB
Mobile web refers to the provision of Internet browser from mobile devices, such as a smart phones or tablets that are connected to a mobile network or other wireless network. Mobile web simplify the content of the portals and websites to cater to the slower Internet speed and smart phone capabilities unlike the personal computer or notebook. It also automatically re-adjusts the webpage screen size for easier reading on smaller screen of mobile devices. To cater to the increasing demand of smart phone users, many of the agencies have initiated mobile web for their online services. The trend has taken off well, as this year mobile web services are available on 50% of portals and websites. The figure below demonstrates the steep progress of mobile applications by government portals and agencies.
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60% 50% 40% 30% 20% 10% 0% 2011 2012

(Year)
2013
Mobile Apps Availability

Figure 29: Percentage of mobile web availability from 2011 to 2013
Albeit the admirable attempts by the agencies to provide mobile web options to the users, it was detected that many of the agencies did not broadcast this information on the portals and websites. This led to poor utilisation of the mobile web services by the users and do not do justice to the efforts and investment spent on developing the service. There are also agencies that had neglected to update their mobile web links on the portals and websites. Out-dated or broken links led users to wrong mobile web address that not only frustrate the users but also dampen their desire to use these services in the future. Good mobile web services are the ones that are simple yet cover the essential information and services provided by the agencies. Layout of text and images need to be optimised to fit into smaller screen which most of the time requires reducing the size of the text and even uploading lower image resolutions. Horizontal scrolling and zoom options are some of major mistakes made in mobile web that causes inconveniences to the users. The key factor for mobile web is the short loading time in consideration to the fact that most mobile users are on limited mobile data plan or wireless network.
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8.0
WAY FORWARD AND RECOMMENDATIONS
Upon detail analysis, reflections and taking into considerations current trends as well as best practices, several way forward and recommendations are outlined, as follows: (i) Provision of additional public services via portals and websites: It is estimated that the Internet penetration rate is currently at 65.8 Internet user per 100 people3 which indicates that about 66% of the population have access to the Internet. By providing more services online, the Government are able to cater to majority of the public through its portals and services. (ii) Adoption of mobile web and mobile application: Of the 66% of public who are accessing the Internet, it is estimated that 63% of them are accessing the Internet via smart phones4. Thereby, adoption of both mobile web and mobile applications will simplify the access of the portals and websites that includes online services. This in turn will increase the possibility of citizens utilising the services. (iii) E-Payment: As more online services are made available online, the payment channels also need to be broadened. In the 2011 Government E-Payments Adoption Ranking (GEAR) study 5 , Malaysia ranked at number 29 from 62 countries that were included in the study. Taking into consideration our placement on the study, there is definitely room for improvement. (iv) Updating Activities: Portals and websites need to stay up-todate and relevant to the current environment and issues. A portal or website that is not continuously updated and enhanced will lose its visitors over a period of time. Thereby, consistent updating is crucial to keep the citizens engaged and to ensure increase of usage and adoption.
!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! "!http://www.thesundaily.my/news/820932)! #!http://www.eiu.com/Handlers/WhitepaperHandler.ashx?fi=2011_Government_e-
payments_adoption_ranking_and_report.pdf&mode=wp&campaignid=epayments2011!
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(v)
Compliance
to
W3C
Disability
Accessibility
standards:
Fundamentally, the web is designed to be accessed by everyone regardless of their physical abilities. The W3C Disability Accessibility provides guidelines and techniques that describe accessibility solutions for Web software and Web developers that are considered the international standard for Web accessibility. Conforming to the standards ensures that people with disabilities are able to utilise the services provided by the portals and services as well. It is critical for all agencies especially to key agencies that have high engagements with disabled citizens to step up and conform to at least the minimum standards as these citizens are potentially in dire need of online services in comparison to the other groups of citizens. (vi) Inclusion of New Media: New media refers to on-demand access to content anytime, anywhere, on any digital device, as well as interactive user feedback, creative participation. Another aspect of new media is the real-time generation of new content. To be able to capitalise the new media, portals and websites must strive to leverage on the implementation of latest technology. However, agencies are advised to ensure that it prioritise accordingly on initiating services via new media, as consistency is key in new media engagement. Thereby, once it has initiated such engagement, the agencies need to be able to follow-through and manage public engagement professionally and efficiently. (vii) Improvement on Loading Time: Loading time of each page of the portals and websites determine the length of time it serves the public. In short, loading time is very much similar to the physical queue at the service counter. The longer the loading time literally means the longer a person needs to wait at the queue. In order to gauge the ideal loading time, portals and websites are recommended to benchmark against the private sectors that are providing a wider range of online services variety. The slow loading time of portals and websites has caused delay in the MGPWA exercise as the examiners were required to spend lengthy time for each page to fully load.
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(viii)
Improvement on the Languages: Languages used on the portals and websites must reflect formal written languages, which are easily understood by the audiences. Instances of combining two languages are unacceptable and should be immediately rectified by respective agencies. The agencies are also strongly urged to improve on the English language section to ensure that the message is appropriately delivered especially since English Language is widely used in the country.
(ix)
Inclusion of satisfaction survey: Satisfaction survey is one of the most effective feedback mechanisms to gauge whether the level of services provided is acceptable to the audience. It is also used as an indicator whether the services provided are sufficient and meet the expectation of the public. Agencies are encouraged to ensure that satisfaction survey is provided for at least the main online services that must be analysed and forwarded for actions accordingly.
(x)
Inclusion for e-Participation: e-Participation refers to the use of information and communication technologies to broaden and deepen participation by enabling citizens to connect with one another and the Government. Although most portals and websites have included some forms of e-participation, there are new forms of e-participation that may be incorporated to reach out to wider audience.
(xi)
Consistency in monitoring and maintenance of portal and websites: In view of the nature of portals and websites that are available to serve the public at all hours of every day of the year, it is critical that agencies are diligent in the efforts to ensure that the information and services made available are monitored and maintained accordingly. It is a major concern that there are agencies that have only attended to their portals and websites deligently during the MGPWA assessment period of April to July each year. Although the reflection of star rating and placements of the MGPWA is valuable for the agencies, the main purpose of publishing the portals and websites remain to serve the public. Therefore, if this purpose is not served
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excellently throughout the year, the star rating and placement are no longer meaningful.
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9.0
CONCLUSION
The MGPWA exercise in 2013 ended with several major improvements that serve as a testament of the effectiveness of the annual exercise since 2005. This year, for the first time, over 90% of portals and websites were rated 3Star and above. To top, portals have demonstrated outstanding performance with 97% of the portals are rated 3-Star. This reflects highly on the quality of portals produced by the agencies. Therefore, the focus of the MGPWA need also be apportioned appropriately to not only on uplifting the portals and websites to meet the standard requirements but also to ensuring that these portals and websites are able to maintain the excellent performance. The challenge for MGPWA exercise in 2014 will definitely lie in the further enhancement of the criteria to measure the ability of agencies to consistently produce high quality portals and websites. Mechanism needs to be in place to capture the performance of agencies across the years to ensure consistency. Nevertheless, the performance of the minority portals and websites that have not been able to at least meet the basic requirements of 3-Star rating needs to be further analysed. The MGPWA exercise must be utilised as an empowerment tool for these agencies to secure necessary resources and support to uplift the portals and websites to provide improved services to the respective audiences. In addition, the agencies that are unable to meet the basic standards of MGPWA must step forward to identify the gaps and reach out should advance support is needed. It is also distinctively clear that despite the many improvements of the MGPWA exercises over the years, the objective of MGPWA remains steadfast to serve as a tool to ensure that portals and websites are able to cater to public needs in the easiest and friendliest approach. To achieve the objective, MGPWA has also extended its scope beyond concentrating on the front-end services of portals and websites to include the back-end operations as well. Another exceptional highlight of the MGPWA is the aggressive inclusion of eparticipation that paves the way for more channels for the Government to reach the citizens. Interaction of government and citizens encourages discussions and provide citizens with avenues to reach out to the Government.
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As the agencies continue in the pursuits to improve the portals and websites, it is vital that the services provided cater to the needs of the respective audiences. In order to meet the expectations of the users, agencies are highly encouraged to utilise tools such as satisifaction survey to identify the satisfaction level of the users. This will also ensure that the agencies efforts and investments are synced with the needs of the users that are utilising the services. Finally, as more online services are made available on the portals and websites, it is imperative that the agencies conduct rigorous and consistent promotional and outreach programs to increase the level of awareness of those services. As more businesses and citizens utilise the online services, the investment in terms of efforts and resources will be justifiable and deemed beneficial.
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10.0 APPENDICES
Appendix 1: Criteria of Assessment
Pillar CONTENT Criteria Contact Details Definition Phone Contact Phone number that allows citizens to contact the respective government unit Address Address information that allows citizen to contact the respective government unit Email ! Email address that allows citizens to contact the respective government unit/department ! This may include webmasters and the officers, who are in-charge of the government-related services Official Phrase Counter Publications The phrase must be displayed on the government websites/portals A tool to count the number of hits/visits of a portal/website ! Publications are referred to information available via online or downloadable manner. Thus, offline publications are not considered here ! If majority of publications/databases are not available/ non-accessible online or experiencing faulty link, then it should not be considered here ! Publication is usually explicitly stated as "publication" or sometimes "information" in a website ! If it is an abstract, then it is not considered as publication ! Articles/news clipping are not considered as publication
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Pillar CONTENT
Criteria Electronic Archive
Definition ! Archive of articles, news clipping, publications etc ! Recommended archive starting from 1 year back ! Latest section of announcement is compulsory with the news and information on agency ! Clients charter is a requisite in the portal/website and must be made available for visitors viewing. ! Must be measurable ! Basically it provides information on the respective government unit/ department ! It could either be explicitly stated under About Us section or in the introduction page ! Streaming/downloaded audio clips are clips with sound only and are meant to be recorded for listening purpose ! Background sound is not an audio clip ! Streaming/downloaded video clips are clips with sound and moving picture and are meant to be recorded for viewing purpose ! Flash is not considered as a video clip. ! Flash in the cover page is not considered as a video clip ! Both audio and video clip must be related to the agency ! A web version that is only suitable to be viewed using mobile devices. ! The version must be simpler than desktop version ! Announcement on the features must be displayed and make available in the portal/website
Broadcast
Clients Charter
About Us
Audio / Video
Mobile Web
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PILLAR USABILITY
CRITERIA Homepage Length
DEFINITION ! Scrolling down of a portal/website must be 3 page or less ! Measurement is via Page Down button ! Resolution: max 1280x800
! A facility to seek general information Search Within Portals/Websites of a portal/website by typing in the queries ! The search function must be internal, that is within the agency portal/website. ! Example: Search box Link to myGov Sub-agencies Gateway ! Each agency must provide link to myGovernment portal ! Portals directory of sub-agencies ! Hyperlink of sub-agencies must be included ! Text organized model of a portal/websites content that allows user to navigate through the portal/website to find information they are looking for ! The hyperlink on a particular portal/website that does not function, non-existence, e.g. URL has been changed, or the page has been moved 6 elements of Updating Activities: (i) Berita, aktiviti dan peristiwa terkini. (ii) Pengumuman, makluman dan hebahan (iii) Keratan, kenyataan dan rencana akhbar (iv) Poster/Banner (v) Tawaran tender, sebutharga dan jawatan kosong (vi) Maklumat Menteri, timbalan Menteri Ketua agensi
Sitemap
No Broken Link
Updating Activities
Page 78 of 200
PILLAR USABILITY
CRITERIA Updating Activities
DEFINITION Achievement of Clients Charter ! To make the achievement available together with the Clients Charter on monthly basis ! Display of at least two achievements from the past consecutive months Statistic of Online Services ! To provide updated number of transaction for all of the online services provided and listed in the portals/websites on monthly basis ! Statistic must be updated 2 months before existing
Personalisation ! Dedicated section in the portal/website that caters to a specific audience for better organisation and navigation ! Provide links so that users can view type of information tailored to their needs; i.e. students, parents, teachers, and partners. ! A quick and easy way to direct citizens to the information or services they are seeking Language Malay Language ! Malay Language content is mandatory for every portal/website English Language ! English language is encouraged to be included in the portal/website. ! The whole content of a portal/website must be translated into the particular language, be it foreign or Malay language. Discrepancy between the content and its translation are also to be avoided. ! The English Language content that utilises translation tool / software must be edited accordingly
Page 79 of 200
PILLAR USABILITY
CRITERIA
DEFINITION Third Language ! Other language is optional ! Provision of content in third / other language optional ! The use of translation tool / software must be properly administered and content need to be edited accordingly. A disclaimer on the usage of translation tool / software to be included.
W3C Disability Accessibility
Level A ! Conformance to Level A of Web Content Accessibility Guidelines (WCAG) 2.0. Resize Text ! Functionality for users with poor eyesight to adjust the text size of a portal/ website according to his/her preferences. Refer to Resize Text of Level AA WCAG 2.0 Contrast Minimum ! Functionality for users who suffer colorblindness to adjust text and background colours for easier reading and utilization of portal/website. Refer to Contrast Minimum of Level AA WCAG 2.0
Loading Time
! Loading time of homepage should not exceed 10 seconds ! Assessment and validation will be undertaken during peak hours ! Maintaining the same look and feel of every page on the portals/websites ! Consistencies in header, footer and side panels ! Login features to portal users (General login) ! Login to system/application is not considered
Look and Feel
SECURITY
Logging In
Page 80 of 200
PILLAR SECURITY
CRITERIA Single SignOn
DEFINITION ! Mechanism of which a user enters one username and password that can access all or several online services provided in the portals ! To announce the availability of SSO feature on the portals.
! Statement of security and privacy must Security and Privacy Policy be displayed for visitors viewing ! Disclaimer and terms and conditions are not considered as privacy statement Copyright Disclaimer Feedback Mechanism ! Copyright statement must be displayed to inform on the IP matter ! To notify user on the disclaimer statement Feedback/ Comment ! Feedback/Comment is defined as opinions expressed by users with regards to the portal/website functionality, usage experienced or matters in regards to agency ! Complaint cannot be considered as part of this criterion Feedback Auto-Notification ! Notification will be prompted to visitors upon submission of feedback forms, comments or enquiries on the website ! Reference number is encouraged to be included with the response for tracking purposes ! Include the timeline of when agencies will come back to users ! Example: Upon submission of comment/feedback, a pop-up window will be prompted
Page 81 of 200
PILLAR SECURITY
CRITERIA Feedback Mechanism
DEFINITION Feedback Response ! Agency has to respond within 3 working days upon submission of feedback/ comment by a visitor ! All that is related to Internet and interplay between technology, images and sounds ! Feature Additional Technology/ Web 2.0 is now part of this criterion ! FAQ section should be created in order to answer citizens enquiry/concern ! It is advisable for a portal/website to provide contacts (e.g. email) for other questions that are not listed in the FAQ ! Online services are defined as services that can be fully transacted online without having to physically visit the government, unit/department, bank, post office, etc ! Services must be provided within the portal/website domain ! They maybe services of G2B, G2C or G2G oriented ! Intranet will be taken into consideration for website category only ! E-payment is considered as online services ! Searchable database would be counted only if they involve in accessing information that result in a specific government service response. ! Example: Staff directory is considered as a database if the contact information is available.
PARTICIPATION
New Media
SERVICES
Frequently Asked Questions (FAQs)
Number of Online Services
Searchable Database
Page 82 of 200
Appendix 2: "Perkara-Perkara Yang Dipantau Berkaitan Pengemaskinian Maklumat Di Laman Web"

Note: Weekly monitoring critera issued by MAMPU *Available only in Malay Language NO 1 KRITERIA Berita terkini Aktiviti terkini Peristiwa terkini Pengumuman Makluman Hebahan PENJELASAN Paparan berita, aktiviti dan peristiwa berkaitan agensi yang telah dilaksanakan (i) Pengumuman mengenai berita, aktiviti dan peristiwa yang akan dilaksanakan (ii) Pengumumanpengumuman yang berterusan 3 Keratan akhbar Kenyataan akhbar Rencana akhbar (i) Keratan, kenyataan dan rencana akhbar yang mengandungi maklumat relevan sepanjang masa (kempen, program kesedaran dan lain-lain) (ii) Keratan, kenyataan dan rencana akhbar mengandungi maklumat umum (perasmian, lawatan dan lain-lain) 4 Poster/Banner (i) Poster/banner yang memaparkan pencapaian dan pengiktirafan yang diterima oleh agensi (ii) Poster/banner yang memaparkan aktiviti atau peristiwa (Perayaan, kempen dan lain-lain) ! ! TEMPOH PAPARAN UNTUK KEMASKINI 1 bulan selepas tarikh berita, aktiviti dan peristiwa 3 hari bekerja selepas tarikh berita, aktiviti dan peristiwa dipaparkan Mengikut keperluan agensi Mengikut keperluan agensi
1 bulan selepas tarikh akhbar
Mengikut keperluan agensi
1 minggu selepas tarikh aktiviti dan peristiwa
Page 83 of 200
NO 5
KRITERIA Tawaran tender Tawaran sebutharga Tawaran Jawatan kosong Statistik
PENJELASAN Paparan berkaitan tawaran tender, sebut harga dan jawatan kosong
TEMPOH PAPARAN UNTUK KEMASKINI 1 hari bekerja selepas tarikh tawaran tender, sebut harga dan jawatan kosong ditutup 2 bulan sebelum bulan semasa Contoh: Bulan semasa adalah Mac 2011, jadi statistik sehingga bulan Januari 2011 perlu dipaparkan 1 hari bekerja selepas lantikan rasmi
Paparan bulanan bagi statistik pencapaian piagam pelanggan dan bilangan transaksi perkhidmatan online
Maklumat Menteri Timbalan Menteri Ketua agensi
Maklumat berkaitan Menteri, Timbalan Menteri (sekiranya berkaitan) dan ketua agensi dikemaskini, terutama di bahagian direktori kakitangan, carta organisasi dan perutusan ketua agensi.
Page 84 of 200
Appendix 3: Portals and Websites Not Listed in the myGovernment portal

Parent Portal/Website Kedah Kedah Kelantan Melaka MOE MOE MOE
NO 1 2 3 4 5 6 7
Portal/Website Kedah State Sports Corporation Lembaga Sumber Air Negeri Kedah State Department of Agriculture Melaka Public Works Department Institut Pendidikan Guru Malaysia Jemaah Nazir dan Jaminan Kualiti Institut Pendidikan Guru Kampus Raja Melewar Institut Pendidikan Guru Kampus Sultan Mizan Institut Darul Ridzuan Perak Investment Management Centre Perak State Park Corporation Royal College of Medicine Perak (UNIKL RCMP) Perak Islamic Economy Development Corporation Jelebu District Council
URL http://psnk.kedah.gov.my/ http://lsan.kedah.gov.my/ http://www.jpkn.kelantan. gov.my/web/index.php http://jkrmlk.gov.my/cgisys/suspendedpage.cgi http://www.moe.gov.my/i pgm/portal/ http://www.moe.gov.my/j njk/ http://www.ipgkrm.edu.m y/ http://www.ipgksm.edu.m y/webipg/ http://idrperak.com/idr/ http://www.investperak.go v.my/ http://royalbelum.my/ http://www.perakmed.edu .my/index.php http://www.pkeinp.com/
MOE
9 10 11 12
Perak Perak Perak Perak
13
Perak
14
http://www.mdjelebu.gov. my/
Negeri Sembilan
Page 85 of 200
NO 15
Portal/Website Negeri Sembilan Agriculture Department Malaysia Energy Centre Department of Cooperative Development Malaysia Santubong Community College Perlis Public Works Department Malaysian Peninsular Commercial Vehicle Licensing Board Terengganu State Economic Development Corporation General Administration PUSPANITA Sabah PEMADAM Sabah
URL http://pertanian.ns.gov.my / http://www.ptm.org.my/ http://www.jpk.gov.my/
Parent Portal/Website Negeri Sembilan KETTHA KPDNKK
16 17
18 19 20
http://www.kksantubong.e du.my/countdown/ http://jkr.perlis.gov.my/v2 / http://www.lpkp.gov.my/
MOHE Perlis JPM
21
http://www.pmint.gov.my/ v2/main.php
Terengganu
22 23 24
http://www.pentadbiran.sa rawak.gov.my/ http://www.sabah.gov.my/ pnita/ http://www.sabah.gov.my/ dktm
Sarawak Sarawak Sarawak
Page 86 of 200
Appendix 4: Eliminated Portals and Websites in the MGPWA 2013

NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 Account Division Allied Health Science Division Baling District Social Welfare Office Baling Islamic Religious Office Bandar Baharu District Social Welfare Office Bandar Baharu Islamic Religious Office Bumiputera Entrepreneur Development Unit Business Licensing Electronic Support System (BLESS) Cabinet, Constitution and Government Relation Division Chief Minister Office Competency Development Division Corporate Management Division Counselling Psychology Unit Curriculum Development Division District Health Office Kedah Education Technology Division Engineering Services Division Family Health Development Division Federal Development Office of Pahang State Finance Division Food Safety and Quality Division Franchise Development Division General Administration Gombak District Health Office Government property Management Unit Head of Melaka State Office PORTAL / WEBSITE PARENT PORTAL / WEBSITE MOH MOH Kedah Kedah Kedah Kedah Sarawak JPM JPM Sarawak MOH Kelantan MOH MOE MOH MOE MOH MOH Pahang MOH MOH KPDNKK Sarawak MOH Sabah Melaka
Page 87 of 200
NO 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52 !
PORTAL / WEBSITE Health Campus University Sains Malaysia Health Education Division Housing Loan Division (BPP) Human Resource Division Human Resource Management Unit Information and Communication Technology Unit Information Management Division Information Technology Division Integrity and Quality Secretariat Internal Audit Division Internal Audit Unit Jeli Oral Health Clinic Johor Religious Education Office Johor State Development Office Kedah State Development Office Kedah State Government Secretary Office Kelantan State Development Office Kelantan State Economic Planning Unit Kelantan State Government Meeting Council Kelantan State Housing Division Kelantan State Internal Audit Unit Kelantan State Local Government Division Kinabalu Hostel Klang Health Office KLIA Health Office Kota Setar District Social Welfare Office !
PARENT PORTAL / WEBSITE MOHE MOH MOF MOH Sarawak Sarawak MOH Kelantan Kelantan MOH Sarawak MOH Johor Johor Kedah Kedah Kelantan Kelantan Kelantan Kelantan Kelantan Kelantan Sabah MOH MOH Kedah
Page 88 of 200
NO 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78
PORTAL / WEBSITE Kota Setar Islamic Religious Office Kuala Muda District Social Welfare Office Kuala Muda Islamic Religious Office Kubang Pasu District Social Welfare Office Kubang Pasu Islamic Religious Office Kudat Health Office Kulim District Social Welfare Office Kulim Islamic Religious Office Langkawi District Social Welfare Office Langkawi Islamic Religious Office Malacca State Development Office Malaysian Centre for Geospatial Data Infrastucture Malaysian Science and Technology Information Centre (MASTIC) Manjung District Health Office Marang District Health Office Matriculation Division Medical Development Division Medical Device Control Division Medical Practice Division Melacca State Governor's Office Melaka State Development Office MSC Malaysia Muar Oral Health Office MyHEALTH Portal National Biotechnology Directorate (BIOTECH) Negeri Sembilan state Development Office
PARENT PORTAL / WEBSITE Kedah Kedah Kedah Kedah Kedah MOH Kedah Kedah Kedah Kedah Melaka NRE MOSTI MOH MOH MOE MOH MOH MOH Melaka Melaka MOSTI MOH MOH MOSTI Negeri Sembilan
Page 89 of 200
NO 79 80 81 82 83 84 85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 !
PORTAL / WEBSITE Negeri Sembilan State Treasury Office Nursing Division Office of Federal Secretary sabah Office of the Deputy State Secretary (Administration) Office of the Deputy State Secretary (Development) Office of the Terengganu State Secretary Oral Health Division Padang Terap District Social Welfare Office Pahang State Treasury Office Pejabat Agama Daerah Padang Terap / Padang Terap Islamic Religious Office Pejabat Kesihatan Daerah Kerian Pejabat Kesihatan Daerah Kinta Pejabat Kesihatan Daerah Larut, Matang Dan Selama Pejabat Kesihatan Kawasan Beaufort Pejabat Kesihatan Kawasan Kota Kinabalu Pejabat Kesihatan Pergigian Daerah Klang Pejabat Majlis Mesyuarat Kerajaan Pejabat Perbendaharaan Negeri Terengganu Penang Bumiputera Participation Coordination Division/ Bahagian Penyelarasan Penyertaan Bumiputera Pulau Pinang Pendang District Social Welfare Office Pendang Islamic Religious Office Perak Office of State Treasury Perlis Chief Minister's Office and State Government Secretariat !
PARENT PORTAL / WEBSITE Negeri Sembilan MOH Sabah Sabah Sabah Terengganu MOH Kedah Pahang Kedah MOH MOH MOH MOH MOH MOH Kedah Terengganu Penang Kedah Kedah Perak Perlis
Page 90 of 200
NO 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127
PORTAL / WEBSITE Perlis State Development Office Persatuan Suri dan Wanita Perkhidmatan Awam Malaysia sabah Pharmaceutical Services Division Planning and Development Division Portal 1Klik Portal Info Desa Public Relation Unit and Corporate Affairs PUSPANITA Sabah Putrajaya Health Clinic Putrajaya Health Office Sabah Cabinet and Policy Division Sabah Conservation Areas Information and Monitoring System Sabah HALAL Sabah Management and Finance Division Sabah Office of Internal Affairs and Research Sabah Press and Publication Office Sabah state development office Sabah state Liaison Office Sabah State Secretary Office Sarawak State Development Office School Department Selangor Office of State Treasury Selangor State Development Office Service Management Division Service Modernisation and Quality Unit Sik District Social Welfare Office
PARENT PORTAL / WEBSITE Perlis Sabah MOH MOH KPKK KKLW Sarawak Sarawak MOH MOH Sabah Sabah Sabah Sabah Sabah Sabah Sabah Sabah Sabah Sarawak MOE Selangor Selangor MOH Sarawak Kedah
Page 91 of 200
NO 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153
PORTAL / WEBSITE Sik Islamic Religious Office Special Education Division State Financial Secretarys Office State Implementation Monitoring Unit State Legal Advisor Office State Planning Unit State Secretary Office State Security Unit Telehealth Division Terengganu Chief Ministers Office Terengganu Housing Division Terengganu Human Resource Management Division Terengganu Management Service Unit Terengganu State Development Office Terengganu State Economic Planning Unit Terengganu State Internal Audit Unit Terengganu State Local Government Division The Office of Sabah State Legislative Assembly Tourism and Culture Traditional and Complementary Medicine Division Training Management Division Tribunal For Consumer Claims Tropical Peat Research Laboratory Unit Unit of People Development, Sabah Yan District Social Welfare Office Yan Islamic Religious Office
PARENT PORTAL / WEBSITE Kedah MOE Sarawak Sarawak Melaka Sarawak Sarawak Sarawak MOH Terengganu Terengganu Terengganu Terengganu Terengganu Terengganu Terengganu Terengganu Sabah Kelantan MOH MOH KPDNKK Sarawak Sabah Kedah Kedah
Page 92 of 200
Appendix 5: myGovernment Portal - Out-dated URL

NO 1 PORTAL / WEBSITE Penang Botanic Gardens Jabatan Bekalan Air Negeri Terengganu URL IN MYGOV http://www.penangbota nicgardens.gov.my http://www.jba.terengg anu.gov.my URL AS PER ASSESSMENT http://botanicalgardens. penang.gov.my/ http://jba.terengganu.go v.my/
Page 93 of 200
Appendix 6: myGovernment Portal - Duplications of Portals and Websites

NO PORTAL/WEBSITE Kelantan State Government Kelantan Government Johor State Government Secretary Office Johor State Government Johor State Religious Department Johor State Religious Council State Department of Veterinary Service, Penang Department of Veterinary Services Penang Kelantan Islamic Religious Council (MAIK) 5 Kelantan Islamic Religious and Customs Council Johor Mufti Department 6 Johor State Mufti Department URL http://www.kelantan.gov. my http://www.kelantan.gov. my http://www.johordt.gov. my http://www.johordt.gov. my http://maij.gov.my http://maij.gov.my http://www.jpvpp.gov.my PARENT PORTAL /WEBSITE Kelantan Kelantan Johor Johor Johor Johor Penang
http://www.jpvpp.gov.my http://www.e-maik.my http://www.e-maik.my http://mufi.johordt.gov. my http://mufi.johordt.gov. my
Penang Kelantan Kelantan Johor Johor Perlis Perlis
13
Perlis Veterinary Services http://veterinar.perlis.go Department v.my/ Perlis Veterinary Services http://veterinar.perlis.go Department v.my/
Page 94 of 200
NO
PORTAL/WEBSITE Kota Kinabalu Industrial Park Sdn. Bhd.
URL http://www.sabah.com.m y/kkip/index.html http://www.kkip.com.my / http://www.kkip.com.my /
PARENT PORTAL /WEBSITE Sabah Sabah Sabah
14
Kota Kinabalu Industrial Park Sdn. Bhd, Sabah Kota Kinabalu Industrial Sdn. Bhd.
Page 95 of 200
Appendix 7: No Specific Link (NSL)

NO 1 PORTAL/WEBSITE National Agricultural Training Council Royal Customs and Excise Department, Johor Selangor National Registration Department URL http://www.moa.gov.my/web/guest/m ajlis-latihan-pertanian-kebangsaannatchttp://www.customs.gov.my/index.php /bm/hubungi-kami/direktori/direktorikastam-negeri/891-johor http://www.jpn.gov.my/cawselangor
Page 96 of 200
Appendix 8: Portals and Websites with wrong URL

NO 1 2 PORTAL/WEBSITE Kedah Forestry Department Kedah Islamic Affairs Department Kolej Komuniti Hulu Selangor URL IN myGOVERNMENT PORTAL No URL Provided http://portal.kedah.go v.my http://www.shutterfingers.com/kolejkomu nitihuluselangor/index. php http://www.sabah.gov. my/pd.kdt http://www.sabah.gov. my/pd.ld/ http://www.sabah.gov. my http://pdtch@pahang.g ov.my/ URL AS PER ASSESSMENT http://www.kedforest ry.gov.my http://www.jaik.gov. my http://www.kkhse.edu .my
4 5 6 7
Kudat Town Board Majlis Daerah Lahad Datu Palace of Sabah Pejabat Daerah dan Tanah Cameron Highlands Pejabat Daerah Pokok Sena Politeknik Tuanku Sultanah Bahiyah Setiausaha Dewan Rakyat / Setiausaha Parlimen
http://www.sabah.gov .my/lbk/ http://www.sabah.gov .my/md.ldu/ http://www.sabah.gov .my/istana/ http://pdtchighlands.p ahang.gov.my
No URL Provided
http://webjabatan.ke dah.gov.my/home4/ne w.php?jab=pdps http://www.ptsb.edu. my/ver4/ -
9 10
http://www.pkkt.edu. my/ http://www.parlimen.g ov.my/index.php
Page 97 of 200
Appendix 9: Latest Names are Not Reflected in myGovernment portal

NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 PORTAL/ WEBSITE NAME REFLECTED IN myGovernment PORTAL Agriculture Industrial Development Board Alor Star Municipal Council Auditor General Office Bank Rakyat Bhd Darul Ridzuan Islamic College Department of Broadcasting Department of Community Colleges Department of Waqaf, Zakat & Hajj ACTUAL PUBLISHED PORTAL / WEBSITE NAME LKPP Negeri Pahang Alor Setar City Council National Audit Department Bank Kerjasama Rakyat Malaysia Berhad Sultan Azlan Shah Islamic University College Radio Televisyen Malaysia Department of Community College Education Department of Awqaf, Zakat & Hajj
District office of Hulu Terengganu Pejabat Daerah dan Tanah Hulu Terengganu Islamic Religious Department Sarawak Istana Negeri Terengganu Jasin City Council Johor Town and Rural Planning Department Kluang Hospital Department of Islamic Affairs of Sarawak KDYMM Sultan Terengganu Jasin Municipal Council Department of Town and Country Planning Johor State Hospital Enche' Besar Hajjah Kalsom
Kota Kinabalu Industrial Sdn. Bhd. Kota Kinabalu Industrial Park Kota Marudu District Council Malaysian Tourism Promotion Board Malaysian Cultural Institute Majlis Daerah Kota Marudu/Pitas Tourism Malaysia The Art Institute of Malaysia Malacca
Page 98 of 200
NO
PORTAL/ WEBSITE NAME REFLECTED IN myGovernment PORTAL
ACTUAL PUBLISHED PORTAL / WEBSITE NAME
19 20 21
22 23 24 25 26
Melaka Land and Mines Office Melaka State Library Melaka Town and Rural Planning Department
Ministry of Housing and Urban Development National Art Gallery National Youth Vocational Institute Chembong National Youth Vocational Institute Temerloh Negeri Sembilan Tourism Action Council Northern Seberang Perai District and Land Office, Penang Pahang Town and Rural Planning Department Pejabat Mufti Perak Pejabat Mufti Negeri Terengganu Penang State Library Penang State Mufti Office Penang State Religious Department Perak Islamic Affairs and Malay Customs Council Perak Town and Rural Planning Department Perlis State Islamic Affairs and Malay Customs Sabah Foundation Sabah Islamic Affairs Department
Land and Mines Director's Offices of Melaka Melaka Public Library Melaka State Town and Country Planning Department
Ministry of Housing Sarawak National Visual Arts Development Board National Youth Skill Training Institute Chembong Temerloh National Youth Skills Institute Negeri Sembilan Tourism Board District and Land Office of North Wellesly Town and Country Planning, Pahang State Jabatan Mufti Negeri Perak Jabatan Mufti Negeri Terengganu Penang Public Library Corporation Penang State Mufti Department Pulau Pinang Islamic Religious Affairs Department Perak Malay Customs and Islamic Religious Council Perak Darul Ridzuan Town and Country Planning Department Islamic Religious Affairs Department of Perlis Yayasan Sabah Group Islamic Religious Affairs Department Sabah
27 28 29 30 31 32 33 34 35 36 37 38
Page 99 of 200
NO
PORTAL/ WEBSITE NAME REFLECTED IN myGovernment PORTAL Sabah Survey and Mapping Department Sarawak Land Consolidation and Rehabilitation Board Selangor Town and Rural Planning Department Stadium Merdeka Corporation State Attorney-General Terengganu Advanced Technical Institute (TATI) Terengganu Town and Rural Planning Department Sabah State Assembly Members
ACTUAL PUBLISHED PORTAL / WEBSITE NAME Seksyen Topografi Sabah, JUPEM Sarawak Land Consolidation and Rehabilitation Authority Selangor Town and Country Planning Department Stadium Corporation of Malaysia State Attorney General's Chambers TATI University College Department of Town and Country Planning Terengganu State Dewan Undangan Negeri Sabah
39 40 41 42 43 44 45 46
Page 100 of 200
Appendix 10: Merged Portals and Websites

NO 1 PORTAL/WEBSITE Dungun District Office Dungun Land Office District Office of Hulu Terengganu Land Office of Hulu Terengganu Land and District Office of Labis Land and District Office of Rengit Land Office of Batu Pahat Land Office of Johor Bahru 3 Land Office of Kluang Land Office of Kota Tinggi Land Office of Kulaijaya Land Office of Mersing Land Office of Muar Land Office of Pontian Johor State District Office FINAL PORTAL/ WEBSITE Pejabat Daerah dan Tanah Dungun Pejabat Daerah dan Tanah Hulu Terengganu
Page 101 of 200
Appendix 11: Different Parents 2013 vs. 2012

NO 1 2 3 4 5 6 7 AGENCY NAME Sabah of Federal Secretary Office Jabatan Pertanian Labuan Seranta (FELDA) Sabah State Library Jabatan Kesihatan Negeri Perlis MIMOS Berhad Sabah Credit Corporation Malaysian Technology Development Corporation Sabah Economic Development Corporation Sabah Wildlife Department Unit Kawal Selia Felda Sabah Urban Development Corp Sdn. Bhd. PEMADAM Sabah URL http://www.psupsabah.go v.my/index.php/en http://www.portal.doa.go v.my/labuan http://www.serantajpm.g ov.my/ http://www.ssl.sabah.gov .my http://jknperlis.moh.gov. my/pls/index.php/en http://www.mimos.my http://www.sabahcredit.c om.my http://www.mtdc.com.m y http://www.sedco.com.m y http://www.wildlife.saba h.gov.my http://www.uksf.gov.my http://sudc.com.my http://www.sabah.gov.my /dktm/ 2013 PARENTS JPM MOA KKLW KPWKM Perlis MOF MOF 2012 PARENTS Sabah Sabah JPM Sabah MOH MOSTI Sabah
MITI
MOSTI
MITI
Sabah
10 11 12
NRE KKLW MITI
Sabah JPM Sabah
13
KPWKM
Sabah
Page 102 of 200
NO 14
AGENCY NAME State Financial and Treasury Department National Hydrographic Centre
URL http://ppnk.kedah.gov.m y http://www.hydro.gov.my
2013 PARENTS MOF
2012 PARENTS Kedah
15
NRE
MINDEF
Page 103 of 200
Appendix 12: Newcomers 2013 vs. 2012

NO 1 2 4 5 6 7 8 9 10 11 12 13 14 15 16 17 AGENCY NAME Kolej Komuniti Kok Lanas Malaysian Institute of Integrity Galeri Sultan Azlan Shah Politeknik Banting Selangor Hospital Bentong Politeknik Hulu Terengganu Telekom Malaysia Berhad (TM) Department of Survey and Mapping Malaysia Kelantan Tenaga Nasional Berhad Sarawak Federal Treasury Housing Authority of Melaka Sabah State Railway Department Federal Territory State Development Office Bursa Malaysia Berhad Yayasan Bina Upaya Darul Ridzuan Perbadanan Usahawan Nasional Berhad URL http://www.kkklk.edu.my http://www.iim.org.my http://gsas.perak.gov.my/ind ex.php/en http://www.polibanting.edu. my http://hspben.moh.gov.my/ http://pht.edu.my/v1/index. php/en/ http://www.tm.com.my/ http://www.jukn.gov.my/ http://www.tnb.com.my http://pmsarawak.treasury.go v.my/ http://lpm.melaka.gov.my/ http://www.railway.sabah.go v.my http://www.wp.icu.gov.my http://www.bursamalaysia.co m http://www.yayasanbinaupay a.com http://www.punb.com.my/v2 /index.php PARENTS MOE JPM Perak MOE MOH MOE KKMM NRE NRE MOF Melaka Sabah JPM MOF Perak KPDNKK
Page 104 of 200
NO 18
AGENCY NAME Sabah Federal Treasury
URL http://pmsabah.treasury.gov. my http://webjabatan.kedah.gov .my/pdb.php http://bhepmm.mmea.gov.my http://saj.com.my/v2/default .php http://hbanting.moh.gov.my http://www.iksep.gov.my
PARENTS MOF
19
Pejabat Daerah Baling Bahagian Hal Ehwal Penguatkuasaan Maritim Malaysia Syarikat Air Johor Hospital Banting Institut Kajian Sejarah dan Patriotisme Malaysia (IKSEP) Jabatan Perancangan Bandar dan Desa Negeri Perlis Kolej Komuniti Tasek Gelugor Hospital Sultanah Nora Ismail Kelantan Mufti Department Pejabat Daerah dan Tanah Selama Credit Counseling and Debt Management Agency Lembaga Zakat Selangor River and Coastal Development Corporation Malacca
Kedah
20 21 22 23
JPM KETTHA MOH Melaka
24
http://jpbd.perlis.gov.my http://www.kktg.edu.my/por tal_v2/bm/ http://hsni.moh.gov.my/bm http://mufti.kelantan.gov.my / http://pdtselama.perak.gov. my/ http://www.akpk.org.my/ http://www.e-zakat.com.my/ http://www.ppspm.gov.my/
Perlis
25
MOE
26 27 28 29 30 31
MOH Kelantan Perak MOF Selangor Melaka
Page 105 of 200
NO 32 33 34 35 36
AGENCY NAME Sustainable Energy Development Authority Malaysia Pejabat Daerah dan Tanah Sungai Siput Majlis Agama Islam Selangor Pejabat Daerah dan Tanah Lenggong Pusat Kutipan Zakat Pahang Tabung Amanah Pendidikan Negeri Melaka (TAPEM) Pejabat Daerah Tongod Sultan Azlan Shah Islamic University College Markas Angkatan Bersama Pejabat Daerah dan Tanah Gerik Majlis Sukan Pahang Pejabat Daerah dan Tanah Ipoh Pejabat Daerah dan Tanah Kampung Gajah Sarawak Energy Berhad Bahagian Perlindungan Jabatan Perdana Menteri Islamic Religious Affairs Department Sabah
URL http://seda.gov.my http://pdtsungaisiput.perak.g ov.my http://www.mais.net.my http://pdtlenggong.perak.gov .my http://www.zakatpahang.my/ v2/default.aspx http://tapem.melaka.gov.my/ main/index.php http://www.sabah.gov.my/pd .tgd/ http://www.kuisas.edu.my/w eb/ http://jointforce.mil.my/inde x.php http://pdtgerik.perak.gov.my http://www.msp.gov.my http://pdtipoh.perak.gov.my http://pdtkampunggajah.pera k.gov.my http://www.sarawakenergy.c om.my http://www.ups.gov.my http://www.jheains.sabah.go v.my/index.php?lang=en
PARENTS NRE Perak Selangor Perak Pahang
37 38 39 40 41 42 43 44 45 46 47
Melaka Sabah MOE MINDEF Perak Pahang Perak Perak Sarawak MOHA Sabah
Page 106 of 200
NO 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64
AGENCY NAME Ministry of Welfare Women and Family Development Pusat Zakat Melaka Institut Kemahiran Belia Negara Kemasik Jabatan Akauntan Negara Malaysia Negeri Perak Sabah Museum UKM Medical Centre Unit Peneraju Agenda Bumiputera Malaysia Automotive Institute Multimedia Development Corporation Pejabat Daerah Semporna Pejabat Daerah Tuaran Zakat Pulau Pinang Majlis Sukan Negeri Selangor PERMATA Perbadanan Kemajuan Negeri Perak National Book Council of Malaysia Institut Kemahiran Belia Negara Kuala Langat
URL http://www.kkwpk.sarawak.g ov.my http://www.izakat.com/ http://www.ikbnkemasik.gov. my/ http://portalpp.anm.gov.my/ perak/ http://www.museum.sabah.g ov.my/ http://www.ppukm.ukm.my/ http://www.teraju.gov.my/ http://www.mai.org.my/ver2 / http://www.mdec.my http://www.sabah.gov.my/pd .sprn/ http://www.sabah.gov.my/pd .trn http://www.zakatpenang.com / http://www.msnselangor.gov. my/jmsn/ http://www.permata.jpm.my http://www.pknpperak.gov.my/v2/ http://mbkm.shakespot.net/ http://www.ikbnkl.gov.my/
PARENTS Sarawak Melaka KBS MOF KKMM MOE JPM MOT MOSTI Sabah Sabah Penang Selangor JPM Perak MOE KBS
Page 107 of 200
NO 65 66 67 68 69 70 71 72 73
AGENCY NAME Penang State Sports Council Perbadanan Kemajuan Pertanian Selangor Sabah Skills and Technology Centre KDYMM Sultan Terengganu Majlis Sukan Negeri Perak Institut Kemahiran Belia Negara Naka Malaysia Genom Institute Pejabat Daerah Kecil Sook Institut Kemahiran Belia Negara Bandar Penawar KPerak Implementation and Coordination Corporation
URL http://msnpenang.wordpress. com/ http://www.pkps.gov.my/ http://sstc.org.my/ http://www.istana.terenggan u.gov.my http://www.msnperak.gov.my / http://www.ikbnnaka.gov.my / http://www.genomemalaysia. gov.my/v3/ http://www.sabah.gov.my/pd ks/v2/ http://www.ikbnbp.gov.my/
PARENTS Penang Selangor Sabah Terenggan u Perak KBS MOSTI Sabah KBS
74
http://www.kperak.com.my/
MOSTI
75
Lembaga Muzium Negeri Pahang Malaysian Institute of Pharmaceuticals and Nutraceuticals Pejabat Daerah Pitas Pusat Zakat Sabah !
http://muziumpahang.com.m y/web/en/index.html http://www.ipharm.gov.my/v 4.1/ http://www.sabah.gov.my/pit as/v2/ http://www.zakat.sabah.gov. my
Pahang
76 77 78 !
MOSTI Sabah Sabah
Page 108 of 200
NO 79 80 81 82 83 84 85 86
AGENCY NAME Chief Minister's Department of Sabah Department of Orang Asli Affairs, Johor Johor Sports Council Malacca Sports Council Malaysian Rubber Development Corporation (MARDEC) Perlis Syariah Court Selangor State Health Department Sepilok Forestry Research Center, Sabah
URL http://www.sabah.gov.my/jk m/ http://www.jakoa.gov.my/ http://www.msnjohor.gov.my http://www.jbsmelaka.gov.m y http://csmardec@mardec.com .my http://syariah.perlis.gov.my http://www.jknselangor.moh. gov.my -
PARENTS Sabah Johor Johor Melaka KPPK Perlis MOH Sabah
Page 109 of 200
Appendix 13: Non-Accessible (N/ A) Portals and Websites

NO 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 ! AGENCY NAME Johor Sports Council Kedah Mufti Office Kedah State Public Service Commission Kemaman Port Authority Unit Kawal Selia Felda PEMADAM Sabah Selangor Public Works Department Perlis State Treasury Department Majlis Daerah Kota Marudu/Pitas Perlis Syariah Court Chief Government Security Office Royal Customs and Excise Department, Johor National Agricultural Training Council Selangor National Registration Department Jerai Community College Kepala Batas Community College Selangor State Health Department Hospital Kuala Kangsar Hospital Tanjong Karang Malaysian Ministry of Health Training Institutions National Public Health Laborotary Sabah Urban Development Corp Sdn. Bhd. Sarawak Information Technology Resources Council Johor Religious Department Sabah Women's Affairs Department ! FINAL CATEGORY Error Page Error Page Error Page Error Page Error Page Error Page Error Page Error Page Error Page Error Page Error Page NSL NSL NSL Server Error Server Error Server Error Server Error Server Error Server Error Server Error Server Error Server Error Under Construction Under Construction
Page 110 of 200
NO 26 28 29 30 31 32 33 34 35 36 37 38 39 40 41
AGENCY NAME State Financial and Treasury Department Hospital Pasir Mas Institute for Public Health Department of Orang Asli Affairs, Johor Department of Water Supply Penang Federal Development Department of Sabah Hospital Hulu Terengganu Malacca Sports Council Malaysian Rubber Development Corporation (MARDEC) Putrajaya Land and Mines Offices Selangor Immigration Department Selangor Road Transport Department Sepilok Forestry Research Center, Sabah Office of KDYMM Sultan Pahang Setiausaha Dewan Rakyat / Setiausaha Parlimen
FINAL CATEGORY Under Construction Under Construction Under Construction Wrong URL Wrong URL Wrong URL Wrong URL Wrong URL Wrong URL Wrong URL Wrong URL Wrong URL Wrong URL Wrong URL Wrong URL
Page 111 of 200
Appendix 14: Overall Portal Ranking

Pillar No 1 2 3 4 5 Agency name Department of Agriculture Malaysia Department of Irrigation and Drainage Malaysia myGovernment Malaysian Rubber Board Sarawak Government Federal Department of Town and Country Planning Peninsular Malaysia Ministry of Agriculture and Agro-Based Industry Malaysia Perak Government Council of Trust for the People (MARA) Implementation Coordination Unit, Prime Minister's Department Ministry of Education Malaysia Ministry of Urban Wellbeing, Housing and Local Government Universiti Sains Islam Malaysia URL http://www.doa.g ov.my/home http://www.water .gov.my http://www.malay sia.gov.my http://www.lgm.g ov.my http://www.saraw ak.gov.my/ http://www.townp lan.gov.my/en_ind ex.php Rank 1 1 1 4 4 Score 92 92 92 91 91 Star 5 5 5 5 5 C 25 25 25 25 25 U 34 36 32 34 35 Sec 10 10 10 8 10 P 8 6 10 9 6 Se r 15 15 15 15 15
90
25
30
10
10
15
http://www.moa.g ov.my/ http://www.perak .gov.my/index.php /en/ http://www.mara. gov.my/ http://www.icu.go v.my/pg/1icu.php http://www.moe.g ov.my/ http://www.kpkt. gov.my/kpkt_bi_20 13/ http://www.usim. edu.my
89
25
34
10
15
8 9
7 9
89 88
5 5
25 25
34 36
8 5
7 7
15 15
10
88
25
33
10
15
11
88
25
31
15
12 13
9 9
88 88
5 5
25 25
34 30
5 8
9 10
15 15
Page 112 of 200
Pillar No 14 15 16 Agency name Negeri Sembilan State Government Prime Minister's Department Central Bank of Malaysia Forestry Department Peninsular Malaysia Malaysian Palm Oil Board Ministry of Domestic Trade, Co-Operatives and Consumerism Ministry of Finance Malaysia Ministry of Women, Family and Community Development Ministry of Works Malaysia Penang State Government Polytechnic Sultan Salahuddin Abdul Aziz Shah Universiti Teknikal Malaysia Melaka Department of Environment (DOE) Department of Land and Mines Penang Department of Survey and Mapping Malaysia ! URL http://www.ns.go v.my/en/main.php http://www.jpm.g ov.my/post/modul es/main/index.php http://www. bnm.gov.my http://www.forest ry.gov.my http://www.mpob .gov.my http://www.kpdnk k.gov.my http://www.treasu ry.gov.my http://www.kpwk m.gov.my http://www.kkr.go v.my http://www.penan g.gov.my http://www.psa.e du.my/portal/inde x.php?lang=ms http://www.utem. edu.my/web2012/ http://www.doe.g ov.my/webportal/ en http://ptg.penang. gov.my/index.php/ en http://www.jupe m.gov.my/index.p hp ! Rank 14 14 16 Score 87 87 86 Star 5 5 5 C 25 25 25 U 34 32 32 Sec 5 5 5 P 8 10 9 Se r 15 15 15
17
16
86
25
36
13
18 19 20 21 22 23 24 25 26 27 28
16 16 16 16 16 16 16 16 26 26 26
86 86 86 86 86 86 86 86 85 85 85
5 5 5 5 5 5 5 5 5 5 5
25 25 25 25 25 23 25 25 25 25 25
28 31 28 31 32 31 28 28 29 31 27
8 5 10 5 7 8 8 8 7 8 10
10 10 8 10 7 9 10 10 9 9 8
15 15 15 15 15 15 15 15 15 12 15
Page 113 of 200
Pillar No 29 30 Agency name Malaysian Timber Industry Board URL Rank 26 26 Score 85 85 Star 5 5 C 25 25 U 30 32 Sec 8 5 P 7 8 http://www.mtib. gov.my http://www.moha. Ministry of Home gov.my/index.php/ Affairs en/ Ministry of http://www.nre.g Natural Resources ov.my/english/Pag and Environment es/defaultNRE.asp (NRE) x Ministry of Rural http://www.ruralli and Regional nk.gov.my/ Development Ministry of http://www.motac Tourism and .gov.my Culture Malaysia http://www.selang Selangor State or.gov.my/main.ph Government p Syariah Judiciary http://www.jksm. Department gov.my/jksmv2/ Malaysia Department of http://www.dof.g Fisheries Malaysia ov.my/en/home Port Dickson http://www.polipd Polytechnic .edu.my/v3 Department of Director General http://www.jkptg. of Land and Mines gov.my (Federal) Kerajaan Negeri http://www.teren Terengganu gganu.gov.my Politeknik Sultan http://www.polim Abdul Halim as.edu.my/polimas Muadzam Shah 4/ Rubber Industry Small Holders http://www.risda. Development gov.my/ Authority Universiti http://www.unima Malaysia Sarawak s.my (UNIMAS) Universiti Putra http://www.upm. Malaysia edu.my Se r 15 15
31
26
85
25
30
15
32 33 34 35 36 37 38 39 40
26 26 26 26 36 36 38 38 38
85 85 85 85 84 84 83 83 83
5 5 5 5 5 5 5 5 5
25 25 25 25 25 21 25 25 25
28 30 32 32 32 31 28 29 29
7 5 5 5 7 8 7 8 8
10 10 8 8 8 9 8 6 6
15 15 15 15 12 15 15 15 15
41
38
83
24
26
10
15
42 43
38 38
83 83
5 5
25 22
28 31
8 8
7 7
15 15
Page 114 of 200
Pillar No 44 45 Agency name Department of Veterinary Services International Islamic University Malaysia Ministry of Plantation Industries and Commodities (MPIC) Politeknik Ungku Omar Prime Minister's Office of Malaysia Public Service Department of Malaysia Public Works Department Seberang Perai Polytechnic Universiti Malaysia Pahang Universiti Sultan Zainal Abidin Department of Social Welfare Kuala Lumpur City Hall Legal Affair Division (BHEUU) Melaka State Ministry of Communications and Multimedia Malaysia Ministry of Federal Territories Ministry of Health URL http://www.dvs.g ov.my/en/home http://www.iium. edu.my/ http://www.kppk. gov.my/index.php/ en/ http://www.puo.e du.my/potalv4/ http://www.pmo.g ov.my http://www.jpa.g ov.my/ http://www.jkr.go v.my http://www.psp.e du.my http://www.ump. edu.my http://www.unisza .edu.my http://www.jkm.g ov.my http://www.dbkl.g ov.my http://www.bheuu .gov.my/index.php /ms http://www.melak a.gov.my/my http://www.kkmm .gov.my/ http://www.kwp.g ov.my http://www.moh.g ov.my Rank 44 44 Score 82 82 Star 5 5 C 25 25 U 30 27 Sec 7 8 P 8 7 Se r 12 15
46
44
82
25
28
15
47 48 49 50 51 52 53 54 55 56 57 58
44 44 44 44 44 44 44 54 54 54 54 54
82 82 82 82 82 82 82 81 81 81 81 81
5 5 5 5 5 5 5 5 5 5 5 5
23 25 23 25 24 25 22 25 23 21 21 25
29 32 29 27 27 27 28 31 31 32 33 28
8 5 8 8 8 8 8 5 5 5 5 5
7 7 7 7 10 7 9 6 9 8 9 8
15 13 15 15 13 15 15 14 13 15 13 15
59 60
54 54
81 81
5 5
25 25
29 29
5 5
7 7
15 15
Page 115 of 200
Pillar No Agency name Ministry of Science, Technology and Innovation Ministry of Youth and Sports Accountant General's Department of Malaysia Bahagian Pengurusan Hartanah Department of Community College Education Department of Information Kelantan State Ministry of Human Resources Ministry of Transport, Malaysia Politeknik Melaka Universiti Tun Hussein Onn Malaysia Department of Museums Malaysia Ministry of Defence Malaysia Ministry of Tourism Sarawak Universiti Malaysia Terengganu Department of National Unity and Integration URL http://www.mosti. gov.my http://www.kbs.g ov.my/ http://portal.anm. gov.my http://www.bph.g ov.my http://www.jpkk. edu.my/jpkk http://www.pener angan.gov.my/ http://www.kelant an.gov.my/v6/ http://www.mohr. gov.my/index.ph/e n http://www.mot.g ov.my http://www.polim elaka.edu.my/v2 http://www.uthm. edu.my/v2/ http://www.jmm. gov.my/ http://www.mod.g ov.my/index.php?l ang=en http://www.mot.s arawak.gov.my http://www.umt.e du.my/v9 http://www.jpnin. gov.my Rank Score Star C 25 25 25 U 27 29 28 Sec 8 5 5 P 6 7 7 Se r 15 15 15
61 62 63
54 54 63
81 81 80
5 5 5
64 65 66 67 68 69 70 71 72 73 74 75 76
63 63 63 63 63 63 63 63 72 72 72 72 76
80 80 80 80 80 80 80 80 79 79 79 79 78
5 5 5 5 5 5 5 5 4 4 4 4 4
21 24 25 25 21 23 25 25 25 25 25 21 25
33 23 32 25 31 27 32 22 29 26 31 29 25
5 8 5 5 5 5 5 8 5 5 5 8 5
6 10 10 10 8 10 3 10 10 8 8 6 8
15 15 8 15 15 15 15 15 10 15 10 15 15
Page 116 of 200
Pillar No 77 78 79 80 Agency name Department of Polytechnic Education Johor State Kedah State Kuching, Sarawak Polytechnic Ministry of International Trade and Industry (MITI), Malaysia Pejabat Pengarah Tanah dan Galian Negeri Sembilan Politeknik Kota Bharu Universiti Sains Malaysia Jabatan Kesihatan Negeri Kedah Malaysian Pepper Board (MPB) Ministry of Foreign Affairs, Malaysia Universiti Teknologi MARA Malaysian Handicraft Development Corporation National Defence University of Malaysia Pahang State Development Corporation Pejabat Residen Kuching ! URL http://politeknik.g ov.my/webjpp2/in dex.php http://www.johor dt.gov.my/ http://portal.keda h.gov.my/ http://www.poliku .edu.my/v3/ http://www.miti.g ov.my http://www.ns.go v.my/ptgns/main. php http://www.pkb.e du.my/index2.jsp http://www.usm. my http://jknkedah.m oh.gov.my/v3/ http://www.mpb.g ov.my/mpb/ http://www.kln.go v.my/web/guest/h ome http://www.uitm. edu.my http://www.krafta ngan.gov.my/ http://www.upnm .edu.my http://www.pknp. gov.my/web-v1/ http://www.kuchi ngro.sarawak.gov. my ! Rank 76 76 76 76 Score 78 78 78 78 Star 4 4 4 4 C 25 23 25 25 U 27 33 23 25 Sec 8 5 8 8 P 6 5 7 5 Se r 12 12 15 15
81
76
78
21
25
10
15
82 83 84 85 86 87 88 89
76 76 76 85 85 85 85 89
78 78 78 77 77 77 77 76
4 4 4 4 4 4 4 4
25 24 21 22 25 22 21 25
31 22 25 28 32 25 25 24
5 8 8 5 5 8 8 5
7 9 9 7 6 7 8 8
10 15 15 15 9 15 15 14
90 91 92
89 89 89
76 76 76
4 4 4
25 21 25
22 27 29
8 8 5
8 5 10
13 15 7
Page 117 of 200
Pillar No Agency name URL http://www.jpph. gov.my/V2/index. php?versi=1 http://www.jawha r.gov.my/index.ph p/ms http://www.dsd.g ov.my/index.php/ ms/ http://www.jaheai k.gov.my/v5/ http://www.yp.or g.my http://www.rmp.g ov.my http://www.tm.co m.my/ http://webjabatan .kedah.gov.my/jk mk/ http://www.pelaja ranperak.gov.my/p erak/ http://www.um.e du.my http://jknkl.moh.g ov.my/web/guest/ home http://pertanian.s elangor.gov.my/m ain.php http://www.felda. net.my http://www.pahan g.gov.my Rank 89 94 94 Score 76 75 75 Star 4 4 4 C 25 25 25 U 29 27 25 Sec 5 5 5 P 5 8 7 Valuation And 93 Property Services Department Department of 94 Awqaf, Zakat and Hajj (JAWHAR) Department of 95 Skills Development Jabatan Hal Ehwal Agama 96 Islam Negeri Kelantan Pahang State 97 Foundation Royal Malaysia 98 Police Telekom Malaysia 99 Berhad (TM) Jabatan Kebajikan 100 Masyarakat Negeri Kedah Perak Education 101 Department 102 University of Malaya Wilayah Persekutuan Kuala Lumpur dan Putrajaya Health Department Department of Agriculture Selangor Federal Land Development Authority Kerajaan Negeri Pahang Darul Makmur Se r 12 10 13
94 94 94 94 100
75 75 75 75 74
4 4 4 4 4
20 20 25 18 25
28 27 30 26 33
5 5 5 7 5
7 8 8 9 7
15 15 7 15 4
100 100
74 74
4 4
22 20
25 27
8 8
4 4
15 15
103
100
74
25
30
104 105 106
104 104 104
73 73 73
4 4 4
25 25 21
31 27 26
5 3 5
7 8 8
5 10 13
Page 118 of 200
Pillar No Agency name URL Rank Score Star C U Sec P Malaysia Department of 107 Islamic Development (JAKIM) Manpower 108 Department Ministry of Energy, Green Technology and Water Perak Land and Mines Office Universiti Malaysia Sabah Institut Aminuddin Baki Jabatan Kesihatan Negeri Perlis Politeknik Sultan Haji Ahmad Shah Universiti Malaysia Perlis Armed Forces Fund Board Bank Kerjasama Rakyat Malaysia Berhad Kementerian Pembangunan Sosial Sarawak Malaysian AntiCorruption Commission Ministry of Resource Planning and Environment Se r 15
http://www.islam. gov.my/en
104
73
23
20
10
http://www.jtm.g ov.my/ver25/index .php/ms/ http://www.ketth a.gov.my/ http://ptg.perak.g ov.my http://www.ums.e du.my/v5 http://www.iab.e du.my/ http://jknperlis.m oh.gov.my/pls/ind ex.php/en http://www.polisa s.edu.my/portal http://www.unima p.edu.my http://www.ltat.o rg.my/webltat/ind ex.html http://www.bankr akyat.com.my/web /guest/home http://www.kpssarawak.net/bm/i ndex.php/en/ http://www.sprm. gov.my http://www.kpps.s arawak.gov.my !
104
73
25
30
109 110 111 112 113 114 115 116 117 118 119
104 104 104 112 112 112 112 116 116 116 116
73 73 73 72 72 72 72 71 71 71 71
4 4 4 4 4 4 4 4 4 4 4
25 25 22 24 25 21 24 25 18 25 21
26 22 25 20 27 23 18 29 27 25 24
5 5 5 8 5 5 8 5 5 5 5
8 6 6 7 9 8 7 9 8 5 7
9 15 15 13 6 15 15 3 13 11 14
120
116
71
23
28
Page 119 of 200
Pillar No Agency name URL http://jknperak.m oh.gov.my/index.p hp?lang=en http://www.moe.g ov.my/jpnperlis/v2 / http://jknjohor.m oh.gov.my/bmv2/ http://www.reside nmiri.sarawak.gov. my http://jknsabah.m oh.gov.my/v6/inde x.php/en http://www.utm. my http://www.angka sa.gov.my http://www.pjk.e du.my/portal http://www.psmza .edu.my/ms Rank 116 116 123 123 123 123 127 127 127 Score 71 71 70 70 70 70 69 69 69 Star 4 4 4 4 4 4 4 4 4 C 22 25 25 25 25 16 19 25 25 U 28 29 22 27 27 25 27 20 23 Sec 7 5 5 5 5 6 5 8 5 P 6 4 7 7 7 8 10 3 8 Perak State 121 Health Department 122 123 124 125 126 127 128 129 Perlis Education Department Johor Health State Department Pejabat Residen Miri Sabah State Health Department Universiti Teknologi Malaysia National Space Agency Politeknik Jeli Kelantan Politeknik Sultan Mizan Zainal Abidin Se r 8 8 11 6 6 15 8 13 8
Universiti http://www.upsi.e 130 Pendidikan Sultan du.my Idris http://www.uum. Universiti Utara 131 edu.my/index.php Malaysia /en Chief Minister's http://www.jkm.s 132 Department of arawak.gov.my/ Sarawak Federal Territory http://www.jawi.g 133 Islamic Affairs ov.my Department Jabatan http://jknkelantan 134 Kesihatan Negeri .moh.gov.my/v3/ Kelantan Jabatan http://www.jpnns. 135 Pelajaran Negeri gov.my/utama/ind Sembilan ex.php
127 127 132 132 132 132
69 69 68 68 68 68
4 4 4 4 4 4
22 22 25 25 22 21
20 22 29 26 26 27
5 5 5 5 5 5
7 5 3 6 9 4
15 15 6 6 6 11
Page 120 of 200
Pillar No Agency name URL http://www.kktpk .sarawak.gov.my http://www.kehak iman.gov.my/ http://www.jpsper ak.gov.my/Web/Pa ge/Home.aspx Rank Score Star C 21 U 29 Sec 5 P 9 Ministry Local Government and 136 Community Development Office of the Chief Registrar 137 Federal Court of Malaysia Perak State Department of 138 Irrigation and Drainage 139 140 141 142 143 Se r 4
132
68
132
68
18
27
10
132
68
25
23
http://www.ptss.e Politeknik Tuanku du.my/v6/index.p Syed Sirajuddin hp Royal Malaysian http://www.navy. Navy mil.my http://www.mybs Bank Simpanan n.com.my/index.ht Nasional ml Hospital http://www.hpj.g Putrajaya ov.my Kelantan http://www.moe.g Education ov.my/jpnkelantan Department /v2/index.php http://army.mod.g ov.my http://jknsarawak. moh.gov.my/en/ http://www.jkr.te rengganu.gov.my/v 2/ http://water.selan gor.gov.my/web_v er2/index.php http://www.kpskt m.sabah.gov.my http://www.sabah .gov.my/main
132 132 141 141 141 141 141 146
68 68 67 67 67 67 67 66
4 4 4 4 4 4 4 4
22 22 15 25 21 19 25 20
20 24 26 27 31 28 22 28
5 5 8 5 4 5 7 5
9 8 5 3 5 8 5 8
12 9 13 7 6 7 8 5
144 Malaysian Army 145 146 Sarawak State Health Department Jabatan Kerja Raya Negeri Terengganu Jabatan Pengairan dan Saliran Negeri Selangor Ministry of Resource Development and Information Technology Sabah State Government
147
146
66
21
22
15
148
146
66
21
23
149
146
66
20
18
10
13
Page 121 of 200
Pillar No Agency name URL Rank Score Star C U Sec P Jabatan Kesihatan 150 Wilayah Persekutuan Labuan Kedah Education 151 Department 152 Melaka Education Department Se r 9
http://jknlabuan. moh.gov.my/v3/ http://www.moe.g ov.my/jpnkedah/ http://www.moe.g ov.my/jpnmelaka/ index.php/ms http://www.moma .sarawak.gov.my http://www.reside nsibu.sarawak.gov. my http://www.ukm. my/v5/ http://www.crc.go v.my/ http://ptg.melaka. gov.my/main/inde x.php http://maidam.ter engganu.gov.my http://www.sarike iro.sarawak.gov.m y http://www.jkrjoh or.gov.my http://www.kkara u.edu.my http://www.midco m.sarawak.gov.my
150
65
22
25
150 150
65 65
4 4
21 21
26 26
5 5
5 2
8 11
Ministry of Modernization of 153 Agriculture Sarawak 154 155 156 157 Sibu Resident Office The National University of Malaysia Clinical Research Centre Land and Mines Director's Office of Melaka Majlis Agama Islam dan Adat Melayu Terengganu Pejabat Residen Bahagian Sarikei
150
65
19
29
150 150 150 157
65 65 65 64
4 4 4 4
23 18 21 21
25 17 31 24
5 5 5 5
5 10 5 5
7 15 3 9
158
157
64
21
19
14
159
157
64
20
23
Jabatan Kerja Raya Negeri 160 Johor Darul Takzim 161 Kolej Komuniti Arau
160
63
21
23
160
63
24
24
Ministry of Infrastructure 162 Development and Communications Sarawak
160
63
20
27
Page 122 of 200
Pillar No Agency name URL http://www.jkrper ak.gov.my/web/pa ge/home.aspx http://www.forest .sabah.gov.my/en http://www.sirim. my http://www.moe.g ov.my/jpnjohor/v6 /index2.php http://www.moe.g ov.my/jpwpkl/inde x.php http://www.tabun ghaji.gov.my/ http://ptgweb.ter engganu.gov.my http://www.pkns. gov.my/html/inde x.html http://www.jpkn.s abah.gov.my/v3 http://jknpenang. moh.gov.my/v3/ Rank 160 160 160 166 Score 63 63 63 62 Star 4 4 4 4 C 18 25 18 25 U 29 23 27 13 Sec 5 5 5 5 P 5 7 3 4 Perak Public 163 Works Department Sabah Forestry 164 Department 165 SIRIM Berhad 166 Johor Education Department Kuala Lumpur Federal Territory Education Department Lembaga Tabung Haji Pejabat Pengarah Tanah dan Galian Negeri Terengganu Perbadanan Kemajuan Negeri Selangor State Computer Service Department Jabatan Kesihatan Negeri Pulau Pinang Kerajaan Negeri Perlis Se r 6 3 10 15
167 168 169
166 166 166
62 62 62
4 4 4
21 18 22
24 23 24
5 5 5
5 4 4
7 12 7
170 171 172 173
166 166 172 172 172 175 175 177
62 62 61 61 61 60 60 59
4 4 4 4 4 4 4 3
18 21 22 21 18 20 17 24
25 31 27 24 25 20 19 19
5 5 5 3 5 5 5 5
6 2 2 5 4 5 5 3
8 3 5 8 9 10 14 8
http://www.perlis .gov.my/index.php /en Yayasan http://www.ypj.go 174 Pelajaran Johor v.my/v1/ http://www.moe.g Sabah Education 175 ov.my/jpnsabah/v Department 3 Universiti http://www.umk.e 176 Malaysia Kelantan du.my/rasmi Jabatan http://www.moe.g 177 Pelajaran ov.my/jpnselangor Selangor /v3
Page 123 of 200
Pillar No Agency name URL http://www.kkbda .edu.my http://www.ytrg.t erengganu.gov.my /v3/ http://www.dca.g ov.my/ http://www.pkenp s.gov.my http://www.jpwpl .gov.my/v3/index. php http://www.mpoc. org.my http://www.maim .gov.my http://www.sabah .gov.my/kbs http://www.sc.co m.my/ http://www.moe.g ov.my/jpnpahang/ v4/ http://www.moe.g ov.my/jpnsarawak / http://www.iptaa. edu.my/v13/ http://webjabatan .kedah.gov.my/pd p.php http://www.jpnpe nang.edu.my/ Rank 178 178 180 180 Score 58 58 57 57 Star 3 3 3 3 C 21 16 21 22 U 24 20 19 17 Sec 5 5 5 4 P 1 4 2 9 Kolej Komuniti 178 Bandar Darulaman 179 180 Yayasan Terengganu Se r 7 13 10 5
Department of Civil Aviation Perbadanan Kemajuan 181 Ekonomi Negeri Perlis 182 183 184 185 186 187 188 189 Labuan Education Department Malaysian Palm Oil Council (MPOC) Melaka Islamic Religion Council Ministry of Youth and Sports, Sabah Securities Commission Malaysia Pahang State Education Department Sarawak State Education Department IPG Kampus Tengku Ampuan Afzan Kuala Lipis
182 182 182 182 182 187 187 189 189 189 189
56 56 56 56 56 55 55 54 54 54 54
3 3 3 3 3 3 3 3 3 3 3
21 16 15 16 18 18 19 18 12 14 18
16 19 25 27 25 19 22 21 29 23 17
5 2 2 5 3 5 5 5 5 5 5
6 6 4 5 3 5 3 2 3 4 5
8 13 10 3 7 8 6 8 5 8 9
Pejabat Daerah 190 Pendang 191
Penang Education Department Putrajaya Federal Territory http://www.moe.g 192 Education ov.my/jpwpp/ Department ! !
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Pillar No 193 Agency name Jabatan Kerja Raya Negeri Pahang Johor Biotechnology and Biodiversity Corporation Kementerian Pembangunan Luar Bandar Sabah Majlis Sukan Negara Malaysia Perbadanan Kemajuan Iktisad Negeri Kelantan Development Bank of Malaysia Malaysian Armed Forces Headquarters Technology Park Malaysia Ministry of Welfare Women and Family Development Sabah Economic Development Corporation Kementerian Kerajaan Tempatan dan Perumahan Hospital Seberang Jaya Perpustakaan Awam Negeri Perlis UKM Medical Centre Unit Peneraju Agenda Bumiputera ! URL http://jkr.pahang. gov.my http://www.jbiote ch.gov.my/ http://www.sabah .gov.my/kplb http://www.nsc.g ov.my/portal/ http://www.pkink. gov.my/v3/index.p hp http://www.bpmb .com.my http://www.mafh q.mil.my/index.ph p/ms/ http://www.tpm.c om.my http://www.kkwpk .sarawak.gov.my http://www.sedco .com.my http://www.sabah .gov.my/mlgh http://hsbjy.moh. gov.my http://perlislib.go v.my/v4/portal/ http://www.ppuk m.ukm.my/ http://www.teraju .gov.my/ ! Rank 193 Score 53 Star 3 C 18 U 24 Sec 5 P 3 Se r 3
194
193
53
18
18
195 196 197 198 199 200 201
193 193 193 198 198 198 201
53 53 53 52 52 52 51
3 3 3 3 3 3 3
16 21 18 16 15 16 17
27 20 22 25 22 22 25
5 4 3 5 5 4 5
0 1 5 2 5 3 1
5 7 5 4 5 7 3
202
201
51
15
28
203 204 205 206 207
201 204 205 205 205
51 50 49 49 49
3 3 3 3 3
19 23 16 18 14
22 15 20 18 20
5 5 5 3 4
2 4 5 2 8
3 3 3 8 3
Page 125 of 200
Pillar No 208 209 210 Agency name Ministry of Agriculture and Food Industry LKPP Negeri Pahang Sabah Ministry of Finance Kementerian Pembangunan Masyarakat dan Hal Ehwal Pengguna Sabah Melaka State Development Corporation Perbadanan Menteri Besar Kelantan URL http://www.sabah .gov.my/mafi/ENG /index.html http://www.lkpp.g ov.my http://www.mof.s abah.gov.my/mof/ http://www.sabah .gov.my/mss/ http://www.pknm. com/ http://www.pmbk. gov.my/ http://www.perm ata.jpm.my http://www.didke dah.gov.my/ http://www.kipsas .edu.my/index.ht ml http://www.pknpperak.gov.my/v2/ http://www.pknk. gov.my/ http://www.kepka s.sabah.gov.my http://www.ysnet. org.my http://pij.gov.my/ http://www.yips.g ov.my http://www.sabah .gov.my/mid/ ! Rank 205 209 209 Score 49 48 48 Star 3 3 3 C 16 16 18 U 25 27 20 Sec 5 4 3 P 0 1 1 Se r 3 0 6
211
211
47
19
23
212 213
211 211 214 215 215 215 218
47 47 46 45 45 45 44
3 3 3 3 3 3 3
15 15 17 14 17 19 16
24 18 17 15 18 22 17
5 3 3 5 2 2 3
2 4 6 3 6 0 4
1 7 3 8 2 2 4
214 PERMATA Department of 215 Irrigation and Drainage, Kedah Kolej Islam 216 Pahang Sultan Ahmad Shah Perbadanan 217 Kemajuan Negeri Perak Kedah State 218 Development Corporation Ministry of Tourism, Culture 219 and Environment Sabah Yayasan Sabah 220 Group Johor Islamic 221 Corporation Yayasan Islam 222 Perlis Ministry of 223 Industrial Development !
218 220 221 221 223
44 43 42 42 41
3 3 3 3 3
15 14 11 10 8
21 22 25 24 29
3 3 5 5 4
5 4 1 3 0
0 0 0 0 0
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Pillar No 224 Agency name TATI University College Institut Pendidikan Guru Kampus Temenggong Ibrahim, Johor Terengganu Education Department Perbadanan Perpustakaan Awam Johor Majlis Agama Islam Negeri Sembilan Majlis Agama Islam Wilayah Persekutuan Kementerian Pembangunan Infrastruktur Sabah URL http://www.tatiuc .edu.my http://www.ipgkti .edu.my/ http://www.moe.g ov.my/jpnterengga nu http://ppaj.johord t.gov.my/ http://www.mains .gov.my/indexl.ht m http://www.maiw p.gov.my/i/ http://www.kpi.sa bah.gov.my http://www.sabah .gov.my/cm/index .php http://www.sabah .gov.my/jkm/ Rank 224 Score 40 Star 3 C 10 U 16 Sec 0 P 4 Se r 10
225
225
38
15
16
226 227 228 229
225 227 228 228
38 37 35 35
2 2 2 2
15 9 10 7
11 18 17 15
2 5 2 5
2 4 1 0
8 1 5 8
230
230
34
11
17
Chief Minister of 231 Sabah Chief Minister's 232 Department of Sabah
231 232
33 20
2 2
10 1
21 19
2 0
0 0
0 0
Page 127 of 200
Appendix 15: Overall Website Ranking

Pillar No 1 2 Agency name Tapah District Council Tangkak District Council Farmers' Organisation Authority Malaysia Kemubu Agriculture Development Authority Klang Municipal Council National Craft Institute Parliament of Malaysia Teluk Intan Municipal Council Batu Gajah District Council Batu Pahat Municipal Council Economic Planning Unit Fire and Rescue Department of Malaysia Intellectual Property Corporation of Malaysia Manjung Municipal Council Nilai Municipal Council URL http://www.mdta pah.gov.my http://www.mdta ngkak.gov.my/hom e http://www.lpp.go v.my/ http://www.kada. gov.my http://www.mpkla ng.gov.my http://www.ikn.go v.my/ http://www.parli men.gov.my http://www.mpti. gov.my http://www.mdbg. gov.my/en/web/g uest/home http://www.mpbp .gov.my/ http://www.epu.g ov.my http://www.bomb a.gov.my/en/main .php http://www.myipo .gov.my http://www.mpm. gov.my/web/ http://www.mpn.g ov.my/home Rank 1 2 Score 96 95 Star 5 5 C 30 30 U 41 43 Sec 5 5 P 10 8 Se r 10 9
94
30
41
10
4 5 6 7 8 9 10 11 12
3 3 3 3 3 9 9 9 9
94 94 94 94 94 93 93 93 93
5 5 5 5 5 5 5 5 5
30 30 30 30 30 30 30 30 29
41 39 41 39 39 38 38 38 39
5 5 3 5 5 5 5 5 5
8 10 10 10 10 10 10 10 10
10 10 10 10 10 10 10 10 10
13 14 15
9 9 9
93 93 93
5 5 5
30 30 30
39 38 38
5 5 5
9 10 10
10 10 10
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Pillar No 16 17 Agency name Pengkalan Hulu District Council Public Services Commission of Malaysia National Institute of Entrepreneurship (INSKEN) Sepang Municipal Council URL http://www.mdph .gov.my/en/home http://www.spa.g ov.my/Portal/ http://www.inske n.gov.my/ Rank 9 9 Score 93 93 Star 5 5 C 30 30 U 38 38 Sec 5 5 P 10 10 Se r 10 10
18 19 20 21 22 23 24
18 18 18 18 22 22 22
92 92 92 92 91 91 91
5 5 5 5 5 5 5
30 29 30 29 30 30 30
38 38 38 38 36 36 38
5 5 5 5 5 5 5
9 10 10 10 10 10 8
10 10 9 10 10 10 10
25
26
27 28 29 30 31
http://www.mpse pang.gov.my http://www.mdsre Simpang Renggam nggam.gov.my/ho District Council me Yan District http://mdyan.gov. Council my Bachok District http://www.mdba Council chok.gov.my Contractor http://pkk.kkr.gov Services Centre .my Co-Operative http://www.mkm. College of edu.my Malaysia Department of Wildlife and National Parks http://www.wildli (DWNP) fe.gov.my/ Peninsular Malaysia Fisheries Development http://www.lkim.g Authority of ov.my Malaysia Forest Research http://www.frim.g Institute Malaysia ov.my (FRIM) Gua Musang http://www.mdgm District Council .gov.my/ Hang Tuah Jaya http://www.mphtj Municipal Council .gov.my/ Jasin Municipal http://www.mpjas Council in.gov.my/ Kajang Municipal http://www.mpkj. Council gov.my ! !
22
91
30
39
10
22
91
30
38
10
22 22 22 22 22
91 91 91 91 91
5 5 5 5 5
30 30 30 30 30
39 36 37 36 36
5 5 5 5 5
7 10 9 10 10
10 10 10 10 10
Page 129 of 200
Pillar No 32 33 34 35 36 Agency name Kampar District Council Kuala Langat District Council Land and Survey Department Sarawak Langkawi Municipal Council Lenggong District Council Malaysia External Trade Development Corporation (MATRADE) Muda Agricultural Development Authority (MADA) National Visual Arts Development Board Pasir Gudang Municipal Council Pasir Mas District Council Perbadanan Putrajaya Port Dickson Municipal Council Public Private Partnership Unit Rembau District Council Selangor Town and Country Planning Department Seremban Municipal Council Taiping Municipal Council ! URL http://www.mdka mpar.gov.my http://www.mdkl. gov.my http://www.lands urvey.sarawak.gov. my http://www.mplbp .gov.my/ http://www.mdlg. gov.my/ http://www.matra de.gov.my Rank 22 22 22 22 22 Score 91 91 91 91 91 Star 5 5 5 5 5 C 30 30 30 30 30 U 36 36 36 38 38 Sec 5 5 5 5 5 P 10 10 10 8 8 Se r 10 10 10 10 10
37
22
91
30
38
10
38
http://www.mada. gov.my http://www.artgal lery.gov.my/ http://www.mppg. gov.my/ http://www.mdpm as.gov.my/ http://www.ppj.g ov.my/ http://www.mppd .gov.my/ http://www.ukas. gov.my http://www.mdr.g ov.my/web/guest/ home http://www.jpbds elangor.gov.my/m y http://www.mpsns .gov.my/ http://www.mptai ping.gov.my !
22
91
30
38
10
39 40 41 42 43 44 45
22 22 22 22 22 22 22
91 91 91 91 91 91 91
5 5 5 5 5 5 5
30 30 30 30 30 30 30
36 36 36 36 36 36 36
5 5 5 5 5 5 5
10 10 10 10 10 10 10
10 10 10 10 10 10 10
46 47 48
22 22 22
91 91 91
5 5 5
30 30 30
36 36 36
5 5 5
10 10 10
10 10 10
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Pillar No 49 50 51 52 Agency name Tampin District Council Tanjong Malim District Council Alor Setar City Council Bentong Municipal Council Federal Agricultural Marketing Authority Hulu Terengganu District Council Jeli District Council Johor Bahru Tengah Municipal Council Kota Bharu Municipal Council Lembaga Pelabuhan Bintulu Malaysia CoOperative Societies Commission Malaysia Department of Insolvency Pasir Puteh District Council Perak Tengah District Council Alor Gajah Municipal Council Hospital Umum Sarawak Jempol District Council Jerantut District Council ! URL http://www.mdta mpin.gov.my http://mdtm.gov. my/en/home http://www.mbas. gov.my/ http://www.mpbe ntong.gov.my/web /guest/home http://www.fama. gov.my http://mdht.teren gganu.gov.my http://www.mdjel i.gov.my/ http://www.mpjbt .gov.my/home http://www.mpkb bri.gov.my/ http://www.bpa.g ov.my/ http://www.skm.g ov.my http://www.insolv ensi.gov.my http://www.mdpp uteh.gov.my/ http://www.mdpt. gov.my/home http://www.mpag. gov.my/ http://hus.moh.go v.my http://www.mdjl. gov.my http://www.mdjer antut.gov.my ! Rank 22 22 51 51 Score 91 91 90 90 Star 5 5 5 5 C 30 30 29 29 U 36 36 36 36 Sec 5 5 5 5 P 10 10 10 10 Se r 10 10 10 10
53 54 55 56 57 58
51 51 51 51 51 51
90 90 90 0) 90 90 90
5 5 5 5 5 5
30 29 29 30 29 30
37 36 36 36 36 36
5 5 5 5 5 5
8 10 10 9 10 10
10 10 10 10 10 9
59
51
90
29
36
10
10
60 61 62 63 64 65 66
51 51 51 63 63 63 63
90 90 90 89 89 89 89
5 5 5 5 5 5 5
30 30 29 30 30 30 30
36 36 36 34 38 36 34
5 5 5 5 5 5 5
10 9 10 10 7 8 10
9 10 10 10 9 10 10
Page 131 of 200
Pillar No 67 68 69 70 71 72 73 74 75 76 77 Agency name Judicial and Legal Training Institute Ketereh District Council Kluang Municipal Council Kubang Pasu District Council Labis District Council Legal Aid Department Machang District Council Malaysian Quarantine and Inspection Services (MAQIS) Marang District Council Municipal Council of Penang Island National Department for Culture and Arts National Solid Waste Management Department Pekan District Council Segamat District Council Selama District Council Setiu District Council South East Johor Municipal Authority Sport Commissioner Office URL http://www.ilkap. gov.my http://www.mdke tereh.gov.my/ http://www.mpklu ang.gov.my/ http://www.mdku bangpasu.gov.my/ http://www.mdlab is.gov.my/ http://www.jbg.g ov.my/index.php?l ang=ms http://www.mdma chang.gov.my/ http://www.maqis .gov.my/home http://www.mdma rang.gov.my http://www.mppp .gov.my/ http://www.jkkn.g ov.my/ http://www.kpkt. gov.my/jpspn_en_ 2013/main.php http://www.mdpe kan.gov.my/ http://www.mdse gamat.gov.my/ http://www.mdsel ama.gov.my/home http://mds.tereng ganu.gov.my http://lbjt.gov.my http://pps.kbs.gov .my/ Rank 63 63 63 63 63 63 63 63 63 63 63 Score 89 89 89 89 89 89 89 89 89 89 89 Star 5 5 5 5 5 5 5 5 5 5 5 C 30 30 30 30 30 30 30 30 30 30 30 U 34 34 38 36 36 34 34 38 34 38 36 Sec 5 5 5 5 5 5 5 5 5 5 5 P 10 10 8 8 10 10 10 8 10 8 8 Se r 10 10 8 10 8 10 10 8 10 8 10
78 79 80 81 82 83 84
63 63 63 63 63 63 63
89 89 89 89 89 89 89
5 5 5 5 5 5 5
30 30 30 30 30 30 30
36 34 34 36 36 36 36
5 5 5 5 5 5 5
10 10 10 8 8 8 8
8 10 10 10 10 10 10
Page 132 of 200
Pillar No 85 86 87 88 89 90 91 92 93 94 95 96 97 98 Agency name Subang Jaya Municipal Council TEKUN Nasional Temerloh Municipal Council Tumpat District Council Yong Peng District Council Department of Marine Park Malaysia Department of Orang Asli Development Dungun Municipal Council Gerik District Council Hospital Kulim Johor Bahru City Council Kedah Regional Development Authority Kerian District Council URL http://ocps.mpsj.g ov.my/cms/index.j sp http://www.tekun .gov.my/ http://www.mpt.g ov.my/ http://www.mdtu mpat.gov.my/ http://www.mdyp. gov.my http://www.dmpm .nre.gov.my http://www.jakoa .gov.my/ http://mpd.tereng ganu.gov.my/ http://www.gerik. gov.my/home http://hkulim.moh .gov.my/ http://www.mbjb. gov.my/ http://www.keda. gov.my/ http://www.mdke rian.gov.my/ http://www.kkbk. edu.my/kkbaling/ http://www.mpkk pk.gov.my http://www.mamp u.gov.my Rank 63 63 63 63 63 90 90 90 90 90 90 90 90 90 90 Score 89 89 89 89 89 88 88 88 88 88 88 88 88 88 88 Star 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 C 30 30 28 30 30 30 29 29 30 30 30 30 29 30 30 U 34 36 36 36 36 35 34 36 36 36 34 33 34 35 36 Sec 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 P 10 8 10 10 10 8 10 8 7 7 9 10 10 8 8 Se r 10 10 10 8 8 10 10 10 10 10 10 10 10 10 9
Kolej Komuniti Baling Kuala Kangsar 99 Municipal Council Malaysian Administrative 100 Modernisation and Management Planning Unit Malaysian Agricultural 101 Research and Development Institute
90
88
30
39
10
http://www.mardi .gov.my
90
88
30
36
10
Page 133 of 200
Pillar No Agency name URL http://www.skmm .gov.my/ http://www.mpib. gov.my/home http://www.mirico uncil.gov.my http://www.psups abah.gov.my/index .php/en http://www.mps.g ov.my/ http://www.mdta nahmerah.gov.my/ http://www.mdbe ra.gov.my http://jtksm.mohr .gov.my http://spu.penang .gov.my/ http://www.kwsp. gov.my http://www.felcra .com.my/ http://www.mbi.g ov.my/en/ http://jpbd.ns.gov .my http://mpk.tereng ganu.gov.my http://www.kkklk. edu.my http://www.mdkp. gov.my ! Rank Score Star C 30 U 34 Sec 5 P 9 Malaysian Communications 102 and Multimedia Commission Malaysian 103 Pineapple Industry Board 104 Miri City Council 105 106 107 108 109 110 111 Sabah of Federal Secretary Office Selayang Municipal Council Tanah Merah District Council Bera District Council Department of Labour Peninsular Malaysia District and Land Office, North Wellesly Employees Provident Fund Se r 10
90
88
90 90 90 90 90 108 108 108 108 108 108
88 88 88 88 88 87 87 87 87 87 87
5 5 5 5 5 5 5 5 5 5 5
30 30 30 30 29 30 26 30 26 30 26
35 36 36 34 34 34 36 36 36 32 38
5 5 5 5 5 5 5 5 5 5 5
8 7 10 9 10 10 10 8 10 10 8
10 10 7 10 10 8 10 8 10 10 10
112 FELCRA Berhad 113 Ipoh City Council Jabatan Perancangan Bandar dan Desa Negeri Sembilan Kemaman Municipal Council Kolej Komuniti Kok Lanas Kuala Pilah District Council !
114 115 116 117
108 108 108 108
87 87 87 87
5 5 5 5
30 30 30 30
34 34 34 32
5 5 5 5
8 8 8 10
10 10 10 10
Page 134 of 200
Pillar No 118 119 120 121 Agency name Kuala Selangor District Council Labuan Corporation Muar Municipal Council NAM Institute for the Empowerment of Women Malaysia National Academy of Arts, Culture and Heritage National Archive of Malaysia National Botanical Garden Shah Alam National Housing Department National Institute of Public Administration (INTAN) National Landscape Department National Registration Department Padang Terap District Council Pejabat Daerah Kuching URL http://www.mdks. gov.my http://www.pl.gov .my http://www.mpmu ar.gov.my/ http://www.niew. gov.my http://www.aswar a.edu.my/ http://www.arkib. gov.my/ http://www.tbnsa. gov.my/web/guest /home http://ehome.kpkt .gov.my/en/main. php http://www.intan bk.intan.my/iportal/ms.html http://www.kpkt. gov.my/jln_en/mai n.php http://www.jpn.g ov.my/en http://www.mdpt k.gov.my/ http://www.kuchi ngdo.sarawak.gov. my http://www.penan gport.gov.my/ http://spa.perak.g ov.my/index.php/ en/ Rank 108 108 108 108 Score 87 87 87 87 Star 5 5 5 5 C 29 30 30 30 U 33 34 34 32 Sec 5 5 5 5 P 10 8 10 10 Se r 10 10 8 10
122 123 124 125
108 108 108 108
87 87 87 87
5 5 5 5
30 30 30 30
32 32 36 32
5 5 5 5
10 10 8 10
10 10 8 10
126
108
87
30
32
10
10
127 128 129 130 131
108 108 108 108 108 108
87 87 87 87 87 87
5 5 5 5 5 5
30 30 30 30 30 30
33 32 36 34 34 34
5 5 5 5 5 5
9 10 8 10 8 9
10 10 8 8 10 9
Penang Port Commission Perak State Public Service 132 Commission 133
http://www.mbpj. Petaling Jaya City gov.my/web/guest Council /home
108
87
30
32
10
10
Page 135 of 200
Pillar No 134 135 136 137 138 139 140 141 142 143 144 Agency name Raub District Council Road Safety Department of Malaysia Shah Alam City Council South Kelantan Development Authority (KESEDAR) Sungai Petani Municipal Council Hulu Selangor District Council Institute For Rural Advancement (INFRA) Jabatan Warisan Negara Kuala Krai District Council Kuala Terengganu City Council Kuala Terengganu Polytechnic URL http://www.mdra ub.gov.my/home http://www.jkjr.g ov.my/ http://www.mbsa. gov.my http://www.kesed ar.gov.my/ http://www.mpsp k.gov.my/ http://www.mdhs. gov.my http://www.infra. gov.my/web/guest /home https://www.herit age.gov.my/v2/ http://www.mdkkr ai.gov.my/ http://mbkt.teren gganu.gov.my http://www.pkkt. edu.my/PKT2012B M/ http://jkt.kpkt.go v.my/en/main.php http://www.koko. gov.my/lkm/index. cfm http://www.mbmb .gov.my/ http://www.adk.g ov.my http://www.pnm.g ov.my/main.php http://www.mera dongdo.sarawak.go v.my Rank 108 108 108 108 108 139 139 139 139 139 139 139 139 139 139 139 139 Score 87 87 87 87 87 86 86 86 86 86 86 86 86 86 86 86 86 Star 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 C 30 26 30 30 30 26 29 30 30 30 29 30 30 30 30 30 30 U 34 36 34 32 34 36 32 34 31 36 34 31 34 32 34 34 31 Sec 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 P 8 10 8 10 8 9 10 9 10 5 8 10 7 9 7 7 10 Se r 10 10 10 10 10 10 10 8 10 10 10 10 10 10 10 10 10
Local 145 Government Department 146 147 Malaysian Cocoa Board
Melaka Historic City Council National AntiDrug 148 Agency (NADA) National Library 149 Malaysia 150 Pejabat Daerah Meradong
Page 136 of 200
Pillar No Agency name URL Rank 139 139 139 139 139 139 139 Score 86 86 86 86 86 86 86 Star 5 5 5 5 5 5 5 C 30 30 30 30 29 30 30 U 33 34 31 34 32 32 33 Sec 5 5 5 5 5 5 5 P 8 7 10 7 10 9 8 http://pns.com.m y/web/guest/hom e Politeknik Kota http://www.pkksa 152 Kinabalu bah.edu.my Politeknik Tuanku http://www.ptsb. 153 Sultanah Bahiyah edu.my/ver4/ Public Complaints http://www.pcb.g 154 Bureau ov.my/bm Rompin District http://www.mdro 155 Council mpin.gov.my/ Sik District http://mdsik.gov. 156 Council my/ South East Johore http://www.kejor 157 Development a.gov.my/ Auhtority Special Task Force to Facilitate http://www.pemu 158 Business dah.gov.my (PEMUDAH) Perbadanan 151 Nasional Berhad 159 160 161 162 163 164 165 166 167 Ampang Jaya Municipal Council Bandar Baharu District Council Community Development Department Department of Trade Union Affairs Forest Department Sarawak Jabatan Kesihatan Negeri Melaka Kolej Komuniti Ledang Kulai Municipal Council Malaysian Qualifications Agency http://www.mpaj. gov.my/home http://www.mdbb .gov.my/ http://www.kemas .gov.my http://www.mohr. gov.my/jheks/inde x.php/en/ http://www.forest ry.sarawak.gov.my http://jknmelaka. moh.gov.my http://www.kklej. edu.my/v2/ http://www.mpkul ai.gov.my http://www.mqa.g ov.my/ Se r 10 10 10 10 10 10 10
139
86
30
33
10
159 159 159 159 159 159 159 159 159
85 85 85 85 85 85 85 85 85
5 5 5 5 5 5 5 5 5
30 30 30 30 30 27 30 28 30
32 32 31 32 32 35 32 36 31
5 5 5 5 5 5 5 5 5
8 10 9 10 8 8 8 8 9
10 8 10 8 10 10 10 8 10
Page 137 of 200
Pillar No Agency name URL http://www.kkmas .edu.my/v1/index. php/ms/ http://www.mahsy ariahmelaka.gov.m y/web http://www.mdme rsing.gov.my/ http://www.instun .gov.my http://www.berna ma.com/bernama/ v7/index.php http://www.nreb. gov.my http://pddungun.t erengganu.gov.my http://www.ptptn. gov.my/ Rank 159 159 159 159 159 159 159 Score 85 85 85 85 85 85 85 Star 5 5 5 5 5 5 5 C 30 30 30 30 30 30 30 U 35 32 34 32 30 32 32 Sec 5 5 5 5 5 5 5 P 7 8 8 8 10 10 10 Mas Gading 168 Community College 169 170 171 172 173 174 Melaka Syariah Court Mersing District Council National Institute of Land and Survey National News Agency of Malaysia Natural Resources and Environment Board Sarawak Pejabat Daerah dan Tanah Dungun Perbadanan Tabung Pendidikan Tinggi Nasional Se r 8 10 8 10 10 8 8
175
159
85
28
34
10
Politeknik Balik 176 Pulau Sarawak Commercial Vehicle Licensing Board Sibu Municipal Council Small Medium Enterprise Development Bank Malaysia Berhad Social Security Organisation Baling District Council !
http://www.pbu.e du.my/pbuv4/
159
85
30
30
10
10
177 178
http://www.lpkps arawak.gov.my/ http://www.smc.g ov.my http://www.smeb ank.com.my http://www.perke so.gov.my http://www.mdbal ing.gov.my/ !
159 159
85 85
5 5
30 30
32 34
5 5
10 9
8 7
179
159
85
30
32
10
180 181
159 181
85 84
5 5
30 30
32 29
5 5
10 10
8 10
Page 138 of 200
Pillar No 182 183 184 185 186 187 Agency name Board of Quantity Surveyors Malaysia Department of Agriculture Sarawak Department of Women's Development Immigration Department of Malaysia Industrial Court of Malaysia Institut Sosial Malaysia Jabatan Perbendaharaan Negeri Sarawak Jabatan Perkhidmatan Veterinar Negeri Sembilan Darul Khusus Kuching Water Board Malaysia Highway Authority National Audit Department URL http://www.bqsm. gov.my http://www.doa.s arawak.gov.my http://www.mywa nita.gov.my http://www.imi.go v.my/index.php/m s http://www.mp.go v.my/index.php/e n/ http://www.ism.g ov.my/ http://www.istana budaya.gov.my/ http://www.treasu ry.sarawak.gov.my http://dvsns.ns.go v.my/en http://www.kwb.g ov.my http://www.llm.g ov.my https://www.audit .gov.my/index.php ?lang=ms Rank 181 181 181 181 181 181 181 181 Score 84 84 84 84 84 84 84 84 Star 5 5 5 5 5 5 5 5 C 30 30 30 30 26 30 30 30 U 32 32 31 31 38 32 32 32 Sec 5 5 5 4 5 5 5 5 P 8 7 8 9 5 7 8 8 Se r 9 10 10 10 10 10 9 9
188 Istana Budaya 189
190
181
84
30
34
191 192 193
181 181 181
84 84 84
5 5 5
30 30 30
29 32 30
5 5 5
10 7 9
10 10 10
National Hydraulic 194 Research Institute of Malaysia National Service 195 Training Department
http://www.nahri m.gov.my/ http://www.khidm atnegara.gov.my/e n/
181
84
30
32
10
181
84
30
30
10
Page 139 of 200
Pillar No Agency name URL http://dtl.penang. gov.my/ http://www.ptjkk. kelantan.gov.my/v 3/ http://ptjtm.kelan tan.gov.my/v3/ http://webjabatan .kedah.gov.my/ptk .php http://www.pdc.g ov.my/index.php/ melayu http://jpbd.perak. gov.my/jpbd/inde x.php/en/ http://www.pmj.e du.my http://www.custo ms.gov.my/index.p hp/en/home http://sps.penang. gov.my/ http://dbku.saraw ak.gov.my http://mdb.tereng ganu.gov.my/ http://www.bintul udo.sarawak.gov.m y http://www.julau do.sarawak.gov.my http://www.ptgwp .gov.my/en/main. php http://hsbas.moh. gov.my Rank 181 181 181 181 181 Score 84 84 84 84 84 Star 5 5 5 5 5 C 30 30 30 30 30 U 36 32 31 34 29 Sec 5 5 5 5 5 P 7 10 10 8 10 North East 196 Penang Land and District Office Pejabat Tanah 197 dan Jajahan Kuala Krai Pejabat Tanah 198 dan Jajahan Tanah Merah Pejabat Tanah 199 Kulim Penang 200 Development Corporation Perak Darul Ridzuan Town 201 and Country Planning Department Politeknik 202 Mersing Royal Malaysian 203 Customs Department Southern Seberang Perai 204 District and Land Office Penang The Commission 205 of the City of Kuching North Besut District 206 Council 207 208 Bintulu District Office Se r 6 7 8 7 10
181
84
30
30
10
181 181
84 84
5 5
30 30
36 34
5 5
5 5
8 10
181
84
30
34
10
181 206 206 206 206 206
84 83 83 83 83 83
5 5 5 5 5 5
30 30 26 30 29 30
29 29 34 32 34 34
5 5 5 5 5 5
10 9 8 6 5 7
10 10 10 10 10 7
District Office Julau Federal Territories 209 Director of Lands and Mines Offices Hospital Sultanah 210 Bahiyah
Page 140 of 200
Pillar No Agency name URL Rank Score Star C U Sec P Jabatan Pengairan dan 211 Saliran Negeri Sembilan Jabatan Pengairan dan Saliran Negeri Terengganu Kangar Municipal Council Kolej Komuniti Sabak Bernam Kuantan Municipal Council Lipis District Council Malaysia Civil Defence Department Malaysian Maritime Enforcement Agency Maran District Council Penang Regional Development Authority (PERDA) Penang Syariah Judiciary Department Perbadanan Tabung Pembangunan Kemahiran Politechnic of Merlimau Politeknik Sultan Idris Shah Prison Department of Malaysia ! Se r 10
http://jpsns.ns.go v.my
206
83
26
34
212 213 214 215 216 217
http://jpsweb.tere ngganu.gov.my http://www.mpka ngar.gov.my http://www.kksbs. edu.my/v4/ http://www.mpk.g ov.my http://www.mdlipi s.gov.my http://www.civild efence.gov.my/v2/ http://www.mmea .gov.my http://www.mdma ran.gov.my/ http://www.perda .gov.my http://www.jksnp p.gov.my/JKSNPP1 / http://www.ptpk. gov.my/v5/index.p hp/en/ http://www.pmm. edu.my http://www.psis.e du.my http://www.prison .gov.my/ !
206 206 206 206 206 206
83 83 83 83 83 83
5 5 5 5 5 5
30 30 30 26 30 30
29 30 31 32 29 30
5 5 5 5 5 5
9 8 10 10 10 8
10 10 7 10 9 10
218 219 220 221
206 206 206 206
83 83 83 83
5 5 5 5
30 26 30 30
31 36 30 30
5 5 5 5
7 6 8 9
10 10 10 9
222 223 224 225
206 206 206 206
83 83 83 83
5 5 5 5
30 30 25 27
32 29 34 35
5 5 5 5
9 9 9 8
7 10 10 8
Page 141 of 200
Pillar No 226 227 Agency name Sibu District Office Suruhanjaya Perkhidmatan Pelajaran Malaysia Terengganu Tengah Development Authority (KETENGAH) Community College Kuala Langat Companies Commission of Malaysia Council of the City of Kuching South Dabong District Council Department of Occupational Safety and Health Institute of Language and Literature Jabatan Kehakiman Syariah Sarawak Kolej Komuniti Betong Kota Tinggi District Council Kuching Port Authority Labuan Financial Services Authority Malaysian Institute of Integrity ! URL http://www.sibud o.sarawak.gov.my http://www.spp.g ov.my Rank 206 206 Score 83 83 Star 5 5 C 26 26 U 34 36 Sec 5 5 P 8 6 Se r 10 10
228
http://www.keten gah.gov.my/ http://www.kkkla. edu.my http://www.ssm.c om.my http://www.mbks. gov.my http://www.mdda bong.gov.my/ http://www.dosh. gov.my/doshv2/ http://prpm.dbp.g ov.my/ http://www.syaria h.sarawak.gov.my http://www.kkbet ong.edu.my/v1/ http://www.mdkt. gov.my http://www.kpa.g ov.my http://www.lfsa.g ov.my/ http://www.iim.or g.my !
206
83
26
34
10
229 230 231 232 233 234 235 236 237 238 239 240
229 229 229 229 229 229 229 229 229 229 229 229
82 82 82 82 82 82 82 82 82 82 82 82
5 5 5 5 5 5 5 5 5 5 5 5
30 26 30 29 23 30 26 26 29 27 30 30
29 32 30 28 36 29 33 36 30 33 31 29
5 5 5 5 5 5 5 5 5 5 5 5
8 9 8 10 8 8 8 8 8 7 8 10
10 10 9 10 10 10 10 7 10 10 8 8
Page 142 of 200
Pillar No 241 242 243 244 245 Agency name Pahang Social Welfare Department Penang State Mufti Department Polytechnic Ibrahim Sultan Pontian District Council Pulau Pinang Islamic Religious Affairs Department Sewerage Services Department Sarwak Solid Waste and Public Cleansing Management Corporation Suruhanjaya Perkhidmatan Awam Negeri Sarawak Department of Irrigation and Drainage Sarawak Hospital Kuala Penyu URL http://jkm.pahang .gov.my http://mufti.pena ng.gov.my/ http://www.pis.ed u.my http://www.mdpo ntian.gov.my/ http://jaipp.penan g.gov.my/ http://www.ssd.sa rawak.gov.my http://www.ppspp a.gov.my/en/ http://www.psc.sa rawak.gov.my http://www.did.sa rawak.gov.my http://hspkpyu.mo h.gov.my http://hlabuan.mo h.gov.my http://hmelaka.m oh.gov.my/index.p hp/bm/ http://htintan.mo h.gov.my/v6/ http://jksns.ns.go v.my http://mufti.perak .gov.my/en/ Rank 229 229 229 229 229 Score 82 82 82 82 82 Star 5 5 5 5 5 C 30 26 30 29 30 U 34 32 32 36 34 Sec 5 5 5 2 5 P 7 9 5 8 5 Se r 6 10 10 7 8
246
229
82
30
29
10
247
229
82
30
27
10
10
248
229
82
30
29
10
249 250
249 249 249 249 249 249 249
81 81 81 81 81 81 81
5 5 5 5 5 5 5
26 30 27 30 30 30 27
32 31 33 30 29 30 34
5 5 3 5 5 5 5
8 7 9 9 7 8 7
10 8 9 7 10 8 8
251 Hospital Labuan 252 Hospital Melaka Hospital Teluk Intan Jabatan Kehakiman 254 Syariah Negeri Sembilan Jabatan Mufti 255 Negeri Perak 253
Page 143 of 200
Pillar No Agency name URL http://www.emaik.my/public_ne w/index.php http://www.kkben .edu.my/v4/ http://kksegamat2 .edu.my/kkseg2/ http://www.beton gdc.sarawak.gov.m y http://mdc.moh.g ov.my http://www.mpu.s arawak.gov.my http://portal.bpfk. gov.my/ http://www.lundu do.sarawak.gov.my http://jkn.penang. gov.my http://www.pss.e du.my/v3/index.p hp/en/ http://www.pka.g ov.my/ http://korporat.rt m.gov.my/ http://www.rajan gport.gov.my http://did.kelanta n.gov.my/v2/ http://jpn.penang .gov.my/ http://www.hasil. gov.my/ http://www.kkche .edu.my/kkcp/ Rank Score Star C 26 30 26 30 30 30 25 30 25 30 30 30 30 30 U 33 30 32 31 33 31 34 31 32 29 30 30 34 34 Sec 5 5 5 5 5 5 5 5 5 5 5 5 5 5 P 7 10 10 6 7 5 7 8 9 9 6 6 7 4 Kelantan Islamic Religious and 256 Customs Council (MAIK) Kolej Komuniti 257 Bentong Kolej Komuniti 258 Segamat 2 259 260 261 262 263 264 265 266 267 268 269 Majlis Daerah Betong Malaysian Dental Council Ministry of Public Utilities Sarawak National Pharmaceutical Control Bureau Pejabat Daerah Lundu Penang State Financial Department Politeknik Sandakan Sabah Port Klang Authority Radio Televisyen Malaysia Rajang Port Authority State Drainage and Irrigation Department Kelantan Department of Agriculture Penang Inland Revenue Board of Malaysia Kolej Komuniti Chenderoh Se r 10 6 8 9 6 10 10 7 10 8 10 10 5 8
249 249 249 249 249 249 249 249 249 249 249 249 249 249
81 81 81 81 81 81 81 81 81 81 81 81 81 81
5 5 5 5 5 5 5 5 5 5 5 5 5 5
270 271 272
270 270 270
80 80 80
5 5 5
30 30 30
27 27 30
5 5 5
10 8 9
8 10 6
Page 144 of 200
Pillar No Agency name URL http://www.kkjs.e du.my/index.php/ my http://www.kkter engganu.edu.my http://www.met.g ov.my http://www.isn.go v.my/one/ http://www.belag ado.sarawak.gov.m y/ http://www.sarato kdo.sarawak.gov.m y http://www.selang or.gov.my/sabakbe rnam/main.php http://www.bintul uro.sarawak.gov.m y/ http://www.samar ahanro.sarawak.go v.my http://www.stadiu mcorp.sarawak.gov .my http://pdtpd.ns.go v.my/en/ http://rembau.ns. gov.my/en/ http://sag.sarawak .gov.my http://www3.mps p.gov.my/ http://dbd.penang .gov.my/ Rank 270 270 270 Score 80 80 80 Star 5 5 5 C 30 30 27 U 30 27 29 Sec 5 5 5 P 8 8 9 Se r 7 10 10
Kolej Komuniti 273 Jasin Kolej Komuniti Kuala Terengganu Malaysian Meteorological 275 Department (MMD) National Sports 276 Institute of Malaysia 274 277 278 Pejabat Daerah Belaga Pejabat Daerah Saratok
270 270 270 270 270 270 270 270 270 270 270 270
80 80 80 80 80 80 80 80 80 80 80 80
5 5 5 5 5 5 5 5 5 5 5 5
23 26 26 27 30 30 30 26 25 27 26 27
34 31 32 32 31 27 29 32 36 32 31 34
5 5 5 5 5 5 5 5 5 5 5 4
8 10 8 10 8 8 8 8 6 6 10 9
10 8 9 6 6 10 8 9 8 10 8 6
Pejabat 279 Daerah/Tanah Sabak Bernam 280 281 Pejabat Residen Bahagian Bintulu Pejabat Residen Samarahan
Perbadanan 282 Stadium Negeri Sarawak Port Dickson 283 District and Land Office Rembau District 284 and Land Office Sarawak State Attorney285 General's Chambers Seberang Perai 286 Municipal Council South West 287 District and Land Office
Page 145 of 200
Pillar No Agency name URL Rank Score Star C U Sec P Southeast Asia Regional Centre 288 For CounterTerrorism (SEARCCT) 289 Sri Aman District Office Se r 8
http://www.searc ct.gov.my http://www.sriam ando.sarawak.gov. my http://www.cidb.g ov.my/ http://www.mohr. gov.my/jtkswk/ http://www.pakan do.sarawak.gov.my http://gsas.perak. gov.my/index.php/ en http://hospbm.mo h.gov.my http://hsibu.moh. gov.my http://www.hrdf.c om.my http://ptg.ptgps.g ov.my http://www.mrd.s arawak.gov.my http://www.pelita .gov.my/modules/ web/index.php http://www.pbttp htk.gov.my/ http://seriandc.sa rawak.gov.my http://www.jmg.g ov.my
270
80
30
31
270
80
30
32
10
Construction Industry 290 Development Board Department of 291 Labour Sarawak District Office of 292 Pakan 293 294 Galeri Sultan Azlan Shah Hospital Bukit Mertajam Human Resources Development Fund Jabatan Tanah dan Galian Perlis Kementerian Pembangunan Luar Bandar Sarawak Land Custody and Development Authority Local Authority Kulim Hi-Tech Industrial Park Majlis Daerah Serian Minerals and Geoscience Department Malaysia
290 290 290 290 290 290 290 290 290
79 79 79 79 79 79 79 79 79
4 4 4 4 4 4 4 4 4
25 23 26 29 30 26 30 30 27
33 34 32 32 32 34 27 26 31
5 5 5 5 5 5 5 5 5
6 9 6 9 4 9 7 8 8
10 8 10 4 8 5 10 10 8
295 Hospital Sibu 296 297 298
299 300 301 302
290 290 290 290
79 79 79 79
4 4 4 4
30 30 27 30
29 31 32 27
5 5 5 5
9 5 8 9
6 8 7 8
Page 146 of 200
Pillar No Agency name URL http://www.kkpsa .edu.my/ http://www.dalat do.sarawak.gov.my / http://pdkgemas.n s.gov.my/ http://ptjpm.kela ntan.gov.my/v2/ http://webjabatan .kedah.gov.my/ptk p.php http://www.mdsb. gov.my/ http://www.sbc.or g.my http://www.supsr wk.gov.my http://www.smeco rp.gov.my/vn2 http://www.spn.k elantan.gov.my/v5 http://www.kkgri. edu.my/portal/ind ex.php/ms http://hsgm.moh. gov.my http://www.kkhl.e du.my http://www.jank.k elantan.gov.my/v2 / http://forestry.pa hang.gov.my http://www.kkhse .edu.my Rank 290 290 290 290 290 290 290 290 290 290 313 313 313 313 313 313 Score 79 79 79 79 79 79 79 79 79 79 78 78 78 78 78 78 Star 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 C 30 30 26 27 26 30 26 26 30 30 27 27 30 29 29 26 U 27 29 29 30 32 28 34 31 31 27 31 29 27 29 30 32 Sec 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 P 9 8 9 10 8 8 7 9 5 9 7 8 8 6 6 5 Pasir Salak 303 Community College 304 Pejabat Daerah Dalat Se r 8 7 10 7 8 8 7 8 8 8 8 9 8 9 8 10
Pejabat Daerah 305 Kecil dan Tanah Gemas Pejabat Tanah 306 dan Jajahan Pasir Mas 307 308 Pejabat Tanah Kubang Pasu
Sabak Bernam District Council Sarawak Biodiversity 309 Centre Sarawak Federal Secretary Office SME Corporation 311 Malaysia Suruhanjaya 312 Perkhidmatan Negeri Kelantan 310 Gerik Community 313 College 314 Hospital Segamat Hulu Langat 315 Community College Jabatan Air 316 Kelantan Jabatan 317 Perhutanan Negeri Pahang Kolej Komuniti 318 Hulu Selangor
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Pillar No 319 Agency name URL http://www.mpkk. gov.my/ http://www.mida. gov.my/env3/ http://www.mpp.s arawak.gov.my http://www.selang or.gov.my/sepang/ main.php http://www.beton gro.sarawak.gov.m y/ http://ptg.selango r.gov.my http://webjabatan .kedah.gov.my/ptk m.php http://jaipk.perak .gov.my/index.php /en http://www.kelant anlibrary.gov.my/v 2/ http://www.pkn.k elantan.gov.my/v3 /index.php http://www.poliba nting.edu.my http://www.psas.e du.my/v7 http://www.jkr.sa rawak.gov.my http://www.pusta kasarawak.com/Pust akaSarawak/index.php http://pdttampin. ns.gov.my ! Rank 313 313 313 313 313 313 313 313 Score 78 78 78 78 78 78 78 78 Star 4 4 4 4 4 4 4 4 C 26 24 26 27 23 27 26 30 U 29 33 33 32 34 30 34 27 Sec 5 5 5 5 5 4 5 5 P 8 6 6 6 8 7 6 6 Kulim Municipal Council Malaysian Investment 320 Development Authority (MIDA) Padawan 321 Municipal Council Pejabat 322 Daerah/Tanah Sepang 323 Pejabat Residen Betong Se r 10 10 8 8 8 10 7 10
Pejabat Tanah 324 dan Galian Selangor Pejabat Tanah 325 Kuala Muda Perak Islamic 326 Religious Affairs Department Perbadanan 327 Perpustakaan Awam Kelantan Perbendaharaan 328 Kelantan Politeknik Banting Selangor Politeknik Sultan 330 Azlan Shah Public Works 331 Department Sarawak 329 332 Sarawak State Library Tampin District and Land Office !
313
78
27
29
10
313 313 313 313
78 78 78 78
4 4 4 4
26 30 30 27
32 25 27 29
5 5 5 5
7 8 8 7
8 10 8 10
313
78
30
27
10
333
313
78
30
30
Page 148 of 200
Pillar No 334 335 Agency name Kolej Komuniti Temerloh Attorney General's Chambers of Malaysia Board of Engineers Malaysia Cameron Highlands District Council Central Seberang Perai District and Land Ofice Department of Special Affairs (JASA) Department of Standards Malaysia Department of Veteran Affairs URL http://kkmen.edu. my/v3/ http://www.agc.g ov.my http://www.bem. org.my http://www.mdca meron.gov.my http://spt.penang. gov.my/ http://www.jasa.g ov.my/ http://www.stand ardsmalaysia.gov. my/home http://www.jhev.g ov.my/index.php?l ang=en http://ptjkb.kelan tan.gov.my/ http://hspben.mo h.gov.my/ http://hkemaman. moh.gov.my/j1/ http://hpitas.moh. gov.my Rank 313 335 Score 78 77 Star 4 4 C 30 30 U 30 25 Sec 5 5 P 5 7 Se r 8 10
336 337 338 339 340 341
335 335 335 335 335 335 335 335 335 335 335 335 335 335
77 77 77 77 77 77 77 77 77 77 77 77 77 77
4 4 4 4 4 4 4 4 4 4 4 4 4 4
27 26 26 30 26 30 30 26 30 30 27 30 30 30
29 29 32 27 29 25 30 32 26 28 28 27 26 27
5 5 5 5 5 5 5 5 5 5 5 5 5 5
6 10 6 7 7 7 6 8 6 6 10 7 8 5
10 7 8 8 10 10 6 6 10 8 7 8 8 10
District and Land 342 Office of Kota Bharu 343 Hospital Bentong 344 Hospital Kemaman
345 Hospital Pitas
Hospital Raja http://hrpb.moh.g 346 Permaisuri Bainun ov.my Hospital Seri Manjung Hospital Sultan 348 Abdul Halim Hospital Tuanku 349 Fauziah ! 347 http://hsmanjung. moh.gov.my http://hsah.moh.g ov.my/v2/ http://htf.moh.go v.my !
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Pillar No Agency name Jabatan Kebajikan Masyarakat Negeri Perak Kolej Komuniti Bera Kolej Komuniti Jelebu Kolej Komuniti Segamat Kolej Komuniti Sungai Siput Marine Department Malaysia Pahang Islamic Religious Department Pejabat Daerah/Tanah Klang Penang Public Library Corporation URL http://kebajikan.p erak.gov.my/index .php/en/ http://www.kkber a.edu.my/v2/ http://www.kkjel. edu.my/v2/ http://www.kkseg .edu.my/ http://www.kkss.e du.my/kkss http://www.marin e.gov.my/jlm http://jaip.pahang .gov.my http://www.selang or.gov.my/klang/ main.php http://www.penan glib.gov.my/ http://pertanianpe rak.gov.my/jppv2/ index.php/en/ http://www.uda.c om.my http://www.yik.ed u.my/v2/ http://www.kkspe .edu.my/ http://www.jais.s arawak.gov.my http://www.statist ics.gov.my/main.p hp http://www.jpvpp .gov.my/ http://hknk.moh.g ov.my/ ! Rank Score Star C 30 30 30 30 26 26 26 27 27 30 27 27 30 30 30 26 30 U 25 28 26 25 32 31 29 27 30 27 34 29 25 26 23 29 30 Sec 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 P 7 4 8 9 7 5 7 10 7 8 8 6 8 8 8 8 3 Se r 10 10 8 8 7 10 10 8 8 7 3 10 8 7 10 8 8
350 351 352 353 354 355 356 357 358
335 335 335 335 335 335 335 335 335 335 335 335 362 362 362 362 362
77 77 77 77 77 77 77 77 77 77 77 77 76 76 76 76 76
4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4
Perak Agriculture 359 Department 360 361 362 363 364 365 UDA Holdings Berhad Yayasan Islam Kelantan Community College Sungai Petani Department of Islamic Affairs of Sarawak Department of Statistics Malaysia Department of Veterinary Services Penang !
366 Hospital Kunak
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Pillar No Agency name URL http://www.suhak am.org.my/home http://www.portal .doa.gov.my/labua n http://www.forest ry.gov.my/johor/ http://www.kano witdo.sarawak.gov .my http://www.kkbpe nawar.edu.my/lam anbpenawar http://www.lada.g ov.my/v2 http://www.minho using.sarawak.gov. my http://www.mirip ort.gov.my http://www.hydro .gov.my http://www.psn.g ov.my http://www.pknns .gov.my http://pdtht.teren gganu.gov.my http://webjabatan .kedah.gov.my/pdl .php http://www.muka hdo.sarawak.gov.m y http://webjabatan .kedah.gov.my/ptl .php Rank 362 362 362 362 362 362 362 362 362 362 362 362 362 362 362 Score 76 76 76 76 76 76 76 76 76 76 76 76 76 76 76 Star 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 C 24 30 30 26 30 26 28 27 27 26 26 26 27 26 23 U 29 28 27 29 25 30 33 29 27 25 30 30 32 31 34 Sec 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 P 8 7 8 8 8 7 3 8 9 10 5 6 8 8 6 Human Rights 367 Commission of Malaysia 368 Jabatan Pertanian Labuan Se r 10 6 6 8 8 8 7 7 8 10 10 9 4 6 8
Johor State 369 Forestry Department Kanowit District 370 Office 371 Kolej Komuniti Bandar Penawar
Langkawi 372 Development Authority 373 374 375 376 377 378 Ministry of Housing Sarawak Miri Port Authority National Hydrographic Centre National Science Centre Negeri Sembilan Development Corporation Pejabat Daerah dan Tanah Hulu Terengganu
Pejabat Daerah 379 Langkawi 380 381 Pejabat Daerah Mukah Pejabat Tanah Langkawi
Page 151 of 200
Pillar No Agency name URL http://www.trglib. gov.my http://www.serant ajpm.gov.my/ http://www.idfr.g ov.my http://www.did.sa bah.gov.my http://jknterengga nu.moh.gov.my/v4 / http://www.kkkua .edu.my/index.php /en/ http://kkselandar. edu.my/v1/ http://www.kktaw .edu.my/v7 http://pilah.ns.gov .my/en/ http://www.mainp p.gov.my/mainppv 25/ http://www.mrepc .com Rank Score Star C 26 26 U 27 32 Sec 5 5 P 9 6 Perbadanan Perpustakaan 382 Awam Terengganu 383 Seranta (FELDA) Institute of 384 Diplomacy and Foreign Relations Department of 385 Irrigation and Drainage Sabah Jabatan 386 Kesihatan Negeri Terengganu 387 388 389 390 391 392 Kolej Komuniti Kuantan Kolej Komuniti Selandar Kolej Komuniti Tawau Kuala Pilah Land and District Office Majlis Agama Islam Negeri Pulau Pinang Malaysian Rubber Export Promotion Council National Population and Family Development Board Malaysia (NPFDB) Negeri Sembilan Forestry Department Pejabat Daerah dan Tanah Setiu Se r 9 7
362 362
76 76
4 4
362
76
30
27
385 385 385 385 385 385 385 385
75 75 75 75 75 75 75 75
4 4 4 4 4 4 4 4
30 26 26 26 26 26 30 28
30 30 30 30 28 27 28 30
5 5 5 5 5 5 5 3
2 5 6 9 8 7 4 6
8 9 8 5 8 10 8 8
393
http://www.lppkn .gov.my http://www.forest ry.gov.my/negeris embilan/ http://pdtsetiu.ter engganu.gov.my/
385
75
26
27
10
394 395
385 385
75 75
4 4
26 25
34 32
5 5
5 6
5 7
Page 152 of 200
Pillar No Agency name Perbadanan Perpustakaan Awam Negeri Perak Politeknik Hulu Terengganu Politeknik Mukah Sarawak Sabah Rubber Industry Board Stadium Corporation of Malaysia Department of Survey and Mapping Malaysia Kelantan Federal Territory Syariah Court Institut Penyiaran dan Penerangan Tun Abdul Razak (IPPTAR) Institute of Islamic Understanding Malaysia Johor Port Authority Kedah Forestry Department Kelantan Social Welfare Department Malaysia Productivity Corporation Pejabat Daerah dan Tanah Kemaman Pejabat Daerah Daro URL http://www.ppanp k.gov.my/peraklib v2/index.php?lang =en http://pht.edu.my /v1/index.php/en/ http://www.pmu. edu.my/v2/ http://www.ligs.sa bah.gov.my/ http://www.stadiu m.gov.my/ http://www.jukn. gov.my http://www.mswp .gov.my/main.php http://www.ipptar .gov.my/bahasa/ http://www.ikim.g ov.my/index.php/ ms/ http://www.lpj.go v.my/ http://www.kedfo restry.gov.my http://www.jkm.k elantan.gov.my/v2 / http://www.mpc.g ov.my/home/index .php http://pdtkemama n.terengganu.gov. my http://www.darod o.sarawak.gov.my/ Rank Score Star C 26 26 30 26 30 U 28 29 23 29 27 Sec 5 5 5 5 5 P 6 7 7 9 7 Se r 10 8 10 6 6
396 397 398 399 400
385 385 385 385 385
75 75 75 75 75
4 4 4 4 4
401
401
74
22
32
10
402
401
74
30
28
403
401
74
26
30
10
404 405 406 407 408 409 410
401 401 401 401 401 401 401
74 74 74 74 74 74 74
4 4 4 4 4 4 4
27 26 26 22 26 29 26
28 28 28 32 26 24 31
5 5 5 5 5 5 5
7 5 9 7 7 8 6
7 10 6 8 10 8 6
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Pillar No Agency name URL http://webjabatan .kedah.gov.my/ptp .php http://www.rac.go v.my/ http://www.jpj.go v.my/ http://spa.pahang. gov.my/index.php/ en http://jtksbh.moh r.gov.my http://www.hdcgl obal.com http://www.ihsr.g ov.my http://pdtjempol. ns.gov.my/en/ http://kkjerantut. edu.my/my/ http://www.maru didc.org. http://www.mlds. sarawak.gov.my http://webjabatan .kedah.gov.my/pd km.php http://www.selang or.gov.my/petaling /main.php http://webjabatan .kedah.gov.my/ptb b.php http://www.mdpe ndang.gov.my/ http://www.ssl.sa bah.gov.my ! Rank 401 401 401 Score 74 74 74 Star 4 4 4 C 26 26 26 U 32 30 29 Sec 5 5 5 P 3 8 6 Se r 8 5 8
Pejabat Tanah 411 Pendang 412 413 Railway Assets Corporation Road Transport Department Malaysia Suruhanjaya Perkhidmatan Awam Negeri Pahang Department of Labour Sabah Halal Industry Development Corporation Institute for Health Systems Research Jempol District and Land Office Kolej Komuniti Jerantut Majlis Daerah Marudi
414 415 416 417 418 419 420
401 415 415 415 415 415 415
74 73 73 73 73 73 73
4 4 4 4 4 4 4
26 25 20 26 26 30 23
30 32 34 29 25 30 29
5 5 5 5 5 5 5
6 3 4 3 7 4 8
7 8 10 10 10 4 8
Ministry of Land 421 Development Sarawak 422 Pejabat Daerah Kuala Muda
415
73
30
25
415 415 415 415 415
73 73 73 73 73
4 4 4 4 4
23 27 22 29 26
32 27 32 24 27
5 5 5 5 5
6 8 6 8 8
7 6 8 7 7
Pejabat 423 Daerah/Tanah Petaling 424 425 Pejabat Tanah Bandar Baharu
Pendang District Council Sabah State 426 Library !
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Pillar No Agency name URL http://www.sabah .gov.my/air/v2 http://www.luas.g ov.my/ Rank 415 415 415 430 Score 73 73 73 72 Star 4 4 4 4 C 19 30 25 29 U 34 24 25 29 Sec 5 5 5 5 P 7 6 8 3 Sabah State 427 Water Department Selangor Waters 428 Management Authority 429 430 Se r 8 8 10 6
431 432 433
434 435 436 437 438
439
440
http://www.ros.go The Registry of v.my/index.php/e Societies Malaysia n http://www.asaja Asajaya District yado.sarawak.gov. Office my Bahagian Istiadat dan Urusetia http://www.istiad Persidangan at.gov.my/v1/ Antarabangsa Bau District http://www.baudc Council .sarawak.gov.my Department of Survey and http://www.jupk. Mapping Malaysia gov.my Perak Forestry http://jhn.penang. Department of gov.my/index.php/ Penang en Hospital Kepala http://hkbatas.mo Batas h.gov.my/v2/ Hospital Queen http://hqe2.moh.g Elizabeth II ov.my http://hsetiu.moh. Hospital Setiu gov.my Institut http://www.ipn.go Perakaunan v.my Negara Jabatan Hal Ehwal Agama http://jheains.ns.g Islam Negeri ov.my Sembilan Jabatan Kebajikan http://www.welfa Masyarakat re.sarawak.gov.my Negeri Sarawak
430 430 430
72 72 72
4 4 4
24 27 22
29 27 29
5 5 5
4 6 6
10 7 10
430 430 430 430 430
72 72 72 72 72
4 4 4 4 4
26 30 23 26 26
30 22 28 29 32
5 5 5 5 5
4 8 9 6 2
7 7 7 6 7
430
72
26
23
10
430
72
24
25
10
Page 155 of 200
Pillar No Agency name Jabatan Kebajikan Masyarakat Negeri Terengganu Jabatan Pertanian Negeri Melaka Melaka State Finance and Treasury Department Muzium Negeri Terengganu Pejabat Daerah dan Tanah Manjung URL Rank Score Star C U Sec P Se r 4
441
http://jkm.tereng ganu.gov.my http://www.agric melaka.gov.my http://jkpnm.mela ka.gov.my/main/in dex.php http://museum.ter engganu.gov.my http://pdtmanjung .perak.gov.my http://www.limba ngdo.sarawak.gov. my http://kualaselang or.selangor.gov.my /main.php http://ptg.kelanta n.gov.my/v3/index .php http://www.ptjgm .kelantan.gov.my/ v3/ http://webjabatan .kedah.gov.my/ptk s.php http://jpbd.penan g.gov.my/ http://sarawaktim ber.org.my/webv2 / http://www2.ns.g ov.my/pdts http://www.tnb.c om.my
430
72
24
32
442
430
72
26
27
443 444 445
430 430 430 430 430 430 430 430 430
72 72 72 72 72 72 72 72 72
4 4 4 4 4 4 4 4 4
26 29 25 23 27 30 25 22 26
31 27 25 31 23 23 27 32 27
5 5 5 5 5 5 3 5 5
3 7 7 6 10 6 10 6 6
7 4 10 7 7 8 7 7 8
Pejabat Daerah 446 Limbang Pejabat 447 Daerah/Tanah Kuala Selangor Pejabat Pengarah 448 Tanah dan Galian Negeri Kelantan Pejabat Tanah 449 dan Jajahan Gua Musang 450 451 Pejabat Tanah Kota Setar Penang Town and Rural Planning Department Sarawak Timber Industry Development Corporation Seremban Land and District Office Tenaga Nasional Berhad
452
430
72
26
23
10
453 454
430 430
72 72
4 4
21 21
29 29
5 5
8 7
9 10
Page 156 of 200
Pillar No Agency name URL http://www.mufti selangor.gov.my/m s/ http://pdtjelebu.n s.gov.my http://pdnj.johord t.gov.my/ http://www.kkpbe .edu.my/v1/index. php/en/ http://www.mid.s arawak.gov.my http://jkmns.ns.go v.my/en/ http://pdtbatugaj ah.perak.gov.my Rank 455 455 455 455 Score 71 71 71 71 Star 4 4 4 4 C 30 22 26 30 U 22 32 27 20 Sec 5 5 5 5 P 8 5 6 9 Se r 6 7 7 7
Jabatan Mufti 455 Negeri Selangor Jelebu District and Land Office Johor State 457 District Office 456 458 Kolej komunity Paya Besar
Ministry of Industrial 459 Development Sarawak Negeri Sembilan 460 Social Welfare Department Pejabat Daerah 461 dan Tanah Batu Gajah Pejabat Daerah 462 Padang Terap 463 464 465 466 467 468 469
455
71
27
25
455 455 455 455 455 455 455 455 455 455
71 71 71 71 71 71 71 71 71 71
4 4 4 4 4 4 4 4 4 4
26 26 19 23 23 20 26 27 23 23
25 27 32 28 29 32 22 26 27 29
5 5 5 5 5 5 5 5 5 5
7 3 8 5 6 6 8 6 8 8
8 10 7 10 8 8 10 7 8 6
http://webjabatan .kedah.gov.my/pd pt.php http://www.limba Pejabat Residen ngrdo.sarawak.gov Limbang .my http://webjabatan Pejabat Tanah .kedah.gov.my/ptb Baling .php http://webjabatan Pejabat Tanah Sik .kedah.gov.my/pts .php Perbadanan http://www.ppas. Perpustakaan gov.my Awam Selangor Sarawak Federal http://pmsarawak. Treasury treasury.gov.my/ Serian District http://www.serian Office do.gov.my http://www.simun Simunjan District jando.sarawak.gov Office .my
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Pillar No Agency name URL http://www.ummc .edu.my/ http://www.yayas anmelaka.gov.my/ http://www.aelb.g ov.my/aelb/malay /teks/index.asp http://www.btn.g ov.my http://www.jpsper lis.gov.my/web/pa ge/home.aspx http://hpsf.moh.g ov.my http://hpp.moh.go v.my http://hsgsiput.mo h.gov.my/ http://htampin.mo h.gov.my/ http://lpm.melaka .gov.my/ http://jkrns.ns.gov .my http://jknns.moh. gov.my/v1/ http://vetphg.pah ang.gov.my http://www.kapitr o.sarawak.gov.my http://www.kkpg. edu.my/kkpg25/ http://www.kkrom pin.edu.my/ http://www.kktns. edu.my/ http://www.nucle armalaysia.gov.my Rank 455 455 472 472 472 472 472 472 472 472 472 472 Score 71 71 70 70 70 70 70 70 70 70 70 70 Star 4 4 4 4 4 4 4 4 4 4 4 4 C 27 30 30 26 26 30 27 30 24 22 26 27 U 22 23 24 26 25 25 22 24 25 30 23 26 Sec 5 5 5 5 5 5 5 5 5 5 5 5 P 7 5 3 5 5 2 8 5 6 6 7 6 University Malaya 470 Medical Centre (UMMC) 471 Yayasan Melaka 472 Atomic Energy Licensing Board Se r 10 8 8 8 9 8 8 6 10 7 9 6
Biro Tatanegara 473 Jabatan Perdana Menteri Department of 474 Irrigation and Drainage of Perlis Hospital Pakar 475 Sultanah Fatimah Muar Hospital Pulau 476 Pinang Hospital Sungai 477 Siput 478 Hospital Tampin 479 480 481 Housing Authority of Melaka Jabatan Kerja Raya Negeri Sembilan Jabatan Kesihatan Negeri Sembilan Jabatan Perkhidmatan Veterinar Negeri Pahang Kapit Residents Office Kolej Komuniti Pasir Gudang Kolej Komuniti Rompin Kolej Komuniti Tampin Malaysian Nuclear Agency
482 483 484 485 486 487
472 472 472 472 472 472
70 70 70 70 70 70
4 4 4 4 4 4
27 23 30 27 23 23
25 29 21 25 27 25
5 5 5 5 5 5
7 5 6 7 7 9
6 8 8 6 8 8
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Pillar No Agency name URL http://www.jpbd melaka.gov.my/ http://www.niosh. com.my/en2/ http://pdtmaran.p ahang.gov.my http://www.selang audo.sarawak.gov. my http://www.mufti negeri.sarawak.gov .my http://www.ptjj.k elantan.gov.my/v3 / http://www.maia mp.gov.my/maiam p/maipk/index.ph p/en/ http://www.forest ry.gov.my/selangor / http://spn.selango r.gov.my/v5/ http://spn.terengg anu.gov.my/v4/ind ex.php?lang=bm http://syariah.tere ngganu.gov.my http://www.phtj.g ov.my/ http://hmachang. moh.gov.my/v3/ http://hsr.moh.go v.my Rank Score Star C 26 U 26 Sec 5 P 5 Melaka State Town and 488 Country Planning Department National Institute 489 of Occupational Safety and Health Pejabat Daerah 490 dan Tanah Maran 491 492 493 Pejabat Daerah Selangau Pejabat Mufti Negeri Sarawak Pejabat Tanah dan Jajahan Jeli Se r 8
472
70
472 472 472 472 472
70 70 70 70 70
4 4 4 4 4
23 27 23 24 26
26 28 27 29 26
5 5 5 5 5
6 5 6 2 6
10 5 9 10 7
Perak Malay Customs and 494 Islamic Religious Council 495 Selangor Forestry Department Suruhanjaya Perkhidmatan Awam Negeri Selangor Terengganu State Services Commission Department of Syariah Judiciary State of Terengganu Hang Tuah Jaya Corporation Hospital Slim River
472
70
25
22
10
472
70
28
26
496
472
70
30
25
497
472
70
22
32
498 499
498 498 498 498
69 69 69 69
4 4 4 4
25 22 30 30
30 32 23 23
4 5 5 5
4 3 7 5
6 7 4 6
500 Hospital Machang 501
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Pillar No Agency name URL http://htaiping.mo h.gov.my http://www.mufti ns.gov.my http://www.jujh.g ov.my/ http://kkbbm.edu. my/v3/ http://www.kkmt. edu.my/kkmtv1/ http://www.kksela yang.edu.my/index .php/en/ http://www.moe.g ov.my/lp http://www.mysih at.gov.my http://pdtmarang. terengganu.gov.my http://webjabatan .kedah.gov.my/pd ks.php http://www.samar ahando.sarawak.go v.my http://www.perak forestry.gov.my http://syariah.per ak.gov.my/en/ http://www.railwa y.sabah.gov.my http://kuim.edu.m y/v1/ http://www.yakin. kelantan.gov.my/ http://www.ypkdt .org.my/ypk/index .php Rank 498 498 498 498 498 498 498 498 498 498 498 498 498 498 498 498 498 Score 69 69 69 69 69 69 69 69 69 69 69 69 69 69 69 69 69 Star 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 C 27 26 18 30 22 30 26 26 29 23 23 26 22 23 23 29 30 U 22 29 30 20 26 22 21 29 23 29 29 23 31 24 25 20 22 Sec 5 5 5 5 5 5 5 5 4 5 5 5 5 5 5 5 5 P 7 5 6 8 6 8 7 7 5 8 5 7 7 9 9 7 6 Se r 8 4 10 6 10 4 10 2 8 4 7 8 4 8 7 8 6
502 Hospital Taiping 503 504 505 506 507 508 Jabatan Mufti Kerajaan Negeri Sembilan Jabatan Ukur dan Pemetaan Johor Kolej Komuniti Bukit Beruang Kolej Komuniti Masjid Tanah Kolej Komuniti Selayang
Lembaga Peperiksaan Malaysian Health 509 Promotion Board Pejabat Daerah 510 dan Tanah Marang 511 512 Pejabat Daerah Kota Setar Pejabat Daerah Samarahan
Perak State 513 Forestry Department Perak Syariah 514 Judiciary Department Sabah State 515 Railway Department University 516 College of Islam Melaka Yayasan Kelantan 517 Darulnaim Yayasan Pembangunan 518 Keluarga Darul Ta'zim
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Pillar No Agency name Chief Secretary to the Government of Malaysia Federal Territory State Development Office Hospital Sultan Haji Ahmad Shah Hospital Sultanah Aminah Jabatan Perkhidmatan Veterinar Negeri Selangor Jabatan Ukur dan Pemetaan Terengganu Kolej Komuniti Bandar Baharu Majlis Agama Islam dan Adat Istiadat Melayu Perlis Majlis Agama Islam Negeri Kedah Darul Aman National Film Development Corporation Malaysia National Kenaf and Tobacco Board Pejabat Daerah dan Tanah Kuala Kangsar Pejabat Daerah Kapit Pejabat Daerah/Tanah Hulu Selangor ! URL http://www.pmo.g ov.my/ksn http://www.wp.ic u.gov.my http://hoshas.moh .gov.my/v4alpha http://hsajb.moh. gov.my/versibaru http://www.dvssel .gov.my/cms/inde x.php http://www.jutr.g ov.my/ http://www.kkbb. edu.my/v2/ http://maip.perlis. gov.my http://www.maik. gov.my/ http://www.finas. gov.my/ http://www.lktn.g ov.my/news.php http://pdtkualaka ngsar.perak.gov.m y http://www.kapit do.sarawak.gov.my http://www.selang or.gov.my/hulusel angor/main.php ! Rank Score Star C 20 U 29 Sec 5 P 6 Se r 8
519
519
68
520 521 522 523
519 519 519 519
68 68 68 68
4 4 4 4
23 19 27 26
29 30 23 26
5 5 5 5
5 6 5 3
6 8 8 8
524 525 526
519 519 519
68 68 68
4 4 4
22 26 23
27 25 27
5 5 5
4 7 6
10 5 7
527
519
68
25
26
528
519
68
22
29
529 530 531 532
519 519 519 519
68 68 68 68
4 4 4 4
23 25 23 23
31 24 31 23
5 5 5 5
3 7 4 9
6 7 5 8
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Pillar No 533 534 Agency name Pejabat Daerah/Tanah Kuala Langat Town and Country Planning, Pahang State Yayasan Pembangunan Keluarga Terengganu Bursa Malaysia Berhad Department of Agriculture Terengganu Department of Industrial Development and Research Department of Irrigation and Drainage Penang Institut Kemahiran Tinggi Belia Negara Sepang Jabatan Pengairan dan Saliran Negeri Pahang Darul Makmur Judicial Appointments Commission URL http://www.selang or.gov.my/kualala ngat/main.php http://jpbd.pahan g.gov.my http://www.ypkt.g ov.my http://www.bursa malaysia.com http://jtn.terengg anu.gov.my http://www.didr.s abah.gov.my http://jps.penang. gov.my/index.php/ en/ http://www.iktbns p.gov.my/ http://jps.pahang. gov.my/index.php/ ms-my/ http://www.jac.go v.my/index.php http://www.kano witdc.sarawak.gov. my http://www.spad. gov.my http://www.midf. com.my ! Rank 519 519 Score 68 68 Star 4 4 C 27 26 U 21 23 Sec 5 5 P 7 9 Se r 8 5
535 536 537
519 536 536
68 67 67
4 4 4
21 20 22
27 29 33
5 5 5
6 7 7
9 6 0
538
536
67
26
23
539
536
67
21
27
540
536
67
22
24
10
541
536
67
23
25
542
536 536 536
67 67 67
4 4 4
27 19 23
20 27 23
5 5 4
7 8 9
8 8 8
Kanowit District 543 Council Land Public 544 Transport Commission Malaysian Industrial 545 Development Finance Berhad !
536
67
27
25
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Pillar No Agency name URL http://www.maru dido.sarawak.gov. my http://www.sabah .gov.my/pd.blrn/ http://www.selang or.gov.my/hululan gat/main.php http://www.ptjt.k elantan.gov.my/v3 / http://www.muziu m.kelantan.gov.my / http://www.stadiu mmelaka.gov.my/ http://www.pms.e du.my http://www.polinil ai.edu.my/v2/inde x.php http://yayasansara wak.org.my/index. php http://www.stb.sa rawak.gov.my http://hselayang. moh.gov.my/ http://spaj.johord t.gov.my/v1/ http://www.yayas anbinaupaya.com http://hkjg.moh.g ov.my http://hlimbang.m oh.gov.my http://hrpz2.moh. gov.my http://hserdang.m oh.gov.my ! Rank 536 536 536 536 Score 67 67 67 67 Star 4 4 4 4 C 23 25 23 22 U 27 27 27 25 Sec 5 5 5 5 P 4 2 6 8 Se r 8 8 6 7
Marudi District 546 Office 547 548 549 Pejabat Daerah Beluran Pejabat Daerah/Tanah Hulu Langat Pejabat Tanah dan Jajahan Tumpat Perbadanan Muzium Negeri Kelantan Darul Naim Perbadanan Stadium Melaka Politeknik Muadzam Shah
550 551 552
536 536 536 536 536 536 536 536 536 559 559 559 559
67 67 67 67 67 67 67 67 67 66 66 66 66
4 4 4 4 4 4 4 4 4 4 4 4 4
24 26 29 21 26 22 22 18 19 27 30 23 25
29 28 21 30 24 27 29 31 30 22 25 28 25
5 5 5 5 5 5 5 5 5 5 5 3 5
4 3 4 3 7 7 4 5 6 7 1 6 7
5 5 8 8 5 6 7 8 7 5 5 6 4
553 Politeknik Nilai 554 555 Sarawak Foundation Sarawak Tourism Board
556 Selayang Hospital Suruhanjaya 557 Perkhidmatan Awam Johor Yayasan Bina 558 Upaya Darul Ridzuan 559 Hospital Kajang 560 Hospital Limbang Hospital Raja 561 Perempuan Zainab II 562 Hospital Serdang !
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Pillar No 563 Agency name Hospital Tanah Merah URL http://hmerah.mo h.gov.my/v3/ http://htwu.moh.g ov.my/v3/ http://jheatweb.t erengganu.gov.my http://forestry.me laka.gov.my/ http://www.jpp.g ov.my http://www.jukd. gov.my/ http://www.juph. gov.my http://www.kklipi s.edu.my/bm/ http://www.lap.co m.my http://lmns.ns.gov .my http://www.baudo .sarawak.gov.my/ http://betongdo.s arawak.gov.my/ http://www.mufti wp.gov.my/v1/ http://www.penan gmuseum.gov.my/ http://www.punb. com.my/v2/index. php http://pmsabah.tr easury.gov.my http://trgforestry. terengganu.gov.my /index.php?lang=m y http://www.agrob ank.com.my/home ! Rank 559 559 559 559 559 559 559 559 559 559 559 559 559 559 559 559 559 Score 66 66 66 66 66 66 66 66 66 66 66 66 66 66 66 66 66 Star 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 C 27 23 20 25 23 18 18 26 26 23 22 23 23 26 23 17 21 U 19 29 25 30 29 27 29 23 22 23 27 27 29 25 26 30 25 Sec 5 5 4 5 5 5 5 5 3 5 5 5 5 5 5 5 5 P 7 2 7 3 4 6 4 7 7 6 6 5 1 6 2 8 9 Se r 8 7 10 3 5 10 10 5 8 9 6 6 8 4 10 6 6
564 Hospital Tawau Jabatan Hal 565 Ehwal Agama Terengganu Jabatan 566 Perhutanan Negeri Melaka Jabatan 567 Perkhidmatan Pembetungan Jabatan Ukur dan 568 Pemetaan Kedah Jabatan Ukur dan 569 Pemetaan Pahang Kolej Komuniti 570 Lipis Lembaga Air 571 Perak Lembaga Muzium 572 Negeri Sembilan Pejabat Daerah 573 Bau Pejabat Daerah 574 Betong Pejabat Mufti 575 Wilayah Persekutuan Penang State 576 Museum Board Perbadanan 577 Usahawan Nasional Berhad Sabah Federal 578 Treasury Terengganu State 579 Forestry Department Agricultural Bank 580 Malaysia Berhad (Agrobank) !
580
65
25
25
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Pillar No Agency name Bahagian Hal Ehwal Penguatkuasaan Maritim Malaysia Department of Youth and Sports, Selangor Dewan Undangan Negeri Sarawak Hospital Kota Belud Hospital Kota Marudu Institute for Health Management Institute for Medical Research URL http://bhepmm.m mea.gov.my http://www.jbssel angor.gov.my/ http://www.dun.s arawak.gov.my http://hkotabelud. moh.gov.my http://hkm.moh.g ov.my http://www.ihm. moh.gov.my http://www.imr.g ov.my http://www.pener angan.gov.my/sela ngor/ http://www.jpvtrg .gov.my/disk2/ http://www.kkkg. edu.my http://webjabatan .kedah.gov.my/pd kp.php http://www.lawas dc.sarawak.gov.my Rank Score Star C 26 U 24 Sec 5 P 4 Se r 6
581
580
65
582 583 584 585 586 587
580 580 580 580 580 580
65 65 65 65 65 65
4 4 4 4 4 4
23 23 25 22 26 23
27 27 22 27 27 30
5 5 5 5 5 5
5 6 6 5 2 0
5 4 7 6 5 7
Jabatan Penerangan 588 Malaysia Negeri Selangor Jabatan Perkhidmatan 589 Veterinar Terengganu Kolej Komuniti 590 Kuching 591 592 Kubang Pasu District Office
580
65
21
25
580 580 580 580 580
65 65 65 65 65
4 4 4 4 4
25 22 18 19 24
23 22 32 31 28
5 5 5 5 5
8 8 6 5 4
4 8 4 5 4
Majlis Daerah Lawas Malaysian Institute For http://www.ippbm 593 Research in Youth .gov.my/ Development http://webjabatan Pejabat Daerah 594 .kedah.gov.my/pd Baling b.php Pejabat Pengarah http://ptg.pahang. 595 Tanah dan Galian gov.my Negeri Pahang ! !
580 580
65 65
4 4
16 22
32 23
5 5
8 5
4 10
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Pillar No 596 597 598 599 600 601 602 Agency name Pejabat Residen Bahagian Sri Aman Pejabat Tanah Daerah Padang Terap Pentadbiran Tanah Johor Sarawak Rivers Board Tioman Development Authority Department of Survey and Mapping Penang Hospital Kuala Lumpur URL http://www.sriam anro.sarawak.gov. my http://webjabatan .kedah.gov.my/ptp t.php http://ptj.johordt. gov.my/ http://www.srb.sa rawak.gov.my/ http://www.tioma n.gov.my http://www.jupp. gov.my/ http://www.hkl.go v.my http://hsipitang.m oh.gov.my http://hsgbuloh.m oh.gov.my/ms/ http://htaa.moh.g ov.my/j25 http://pertanian.j ohordt.gov.my/ http://pertanian.p erlis.gov.my/index .php http://www.lpktn. gov.my/v3r4/ http://www.mycc. gov.my http://www.mpm. edu.my/ http://www.span. gov.my http://pdttemerlo h.pahang.gov.my ! Rank 580 580 580 580 580 601 601 601 601 601 601 601 601 601 601 601 601 Score 65 65 65 65 65 64 64 64 64 64 64 64 64 64 64 64 64 Star 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 4 C 23 20 23 23 25 18 19 23 27 20 26 30 26 22 26 25 20 U 29 27 26 22 29 25 28 24 22 30 25 17 29 29 22 20 28 Sec 5 5 5 5 5 5 5 5 5 5 3 5 5 5 4 3 5 P 5 6 5 6 4 6 4 7 2 5 3 10 2 3 4 6 4 Se r 3 7 6 9 2 10 8 5 8
603 Hospital Sipitang 604 605 606 607 608 609 610 611 612 Hospital Sungai Buloh Hospital Tengku Ampuan Afzan Jabatan Pertanian Negeri Johor Jabatan Pertanian Negeri Perlis Kuantan Port Authority Malaysia Competition Commission Malaysian Examination Council National Water Services Commission Pejabat Daerah dan Tanah Temerloh !
4 7 2 2 5 8 10 7
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Pillar No Agency name URL http://ptjpp.kelan tan.gov.my/v4/ http://webjabatan .kedah.gov.my/ptp s.php http://webjabatan .kedah.gov.my/pty .php http://saj.com.my /v2/default.php http://www.st.gov .my/v4/ http://jpvmelaka. gov.my/ http://www.yns.g ov.my/v6/ http://hbpulau.mo h.gov.my/v2/ http://agri.pahang .gov.my http://jps.melaka. gov.my http://vet.sabah.g ov.my http://www.spr.go v.my http://www.green techmalaysia.my http://www.hjera ntut.moh.gov.my/ v2/ http://htumpat.m oh.gov.my/ ! Rank 601 601 601 601 601 Score 64 64 64 64 64 Star 4 4 4 4 4 C 26 19 22 21 24 U 17 23 27 25 17 Sec 5 5 5 2 5 P 9 10 6 6 8 Pejabat Tanah 613 dan Jajahan Pasir Puteh 614 615 Pejabat Tanah Pokok Sena Pejabat Tanah Yan Se r 7 7 4 10 10
616 Syarikat Air Johor 617 The Energy Commission of Malaysia Veterinary Services Department of Malacca Yayasan Negeri Sembilan Balik Pulau Hospital Department of Agriculture Pahang Department of Irrigation and Drainage of Melaka State Department of Veterinary Services and Animal Industry Election Commission of Malaysia Greentech Malaysia
618 619 620 621
601 601 620 620
64 64 63 63
4 4 4 4
22 26 27 19
26 24 23 28
5 5 5 5
5 4 2 5
6 5 6 6
622
620
63
26
20
10
623
620
63
23
29
624 625
620 620 620 620
63 63 63 63
4 4 4 4
26 21 20 24
22 21 31 23
5 5 5 5
2 6 4 5
8 10 3 6
626 Hospital Jerantut 627 Hospital Tumpat !
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Pillar No 628 629 630 631 632 633 Agency name Institut Kemahiran Belia Negara Dusun Tua Institut Kemahiran Belia Negara Peretak Institut Latihan Sektor Awam Negeri (INSAN) Jabatan Ukur dan Pemetaan Melaka Kedah Agriculture Department Negeri Sembilan Survey and Mapping Department Pejabat Daerah dan Tanah Jerantut Pejabat Daerah dan Tanah Tapah Pejabat Daerah Sik URL http://www.ikbnd t.gov.my/ http://www.ikbnp t.gov.my/ http://www.sabah .gov.my/insan http://www.juml. gov.my/ http://pertanian.k edah.gov.my/ http://www.juns.g ov.my http://pdtjerantut .pahang.gov.my http://pdttapah.p erak.gov.my http://webjabatan .kedah.gov.my/pds .php http://www.jpvpk .gov.my/index.php /en/ http://www.jusl.g ov.my http://www.touris m.gov.my/en/intl http://www.kimia. gov.my http://www.pdtjas in.gov.my/ http://hbaling.mo h.gov.my/v3/ http://hbanting.m oh.gov.my ! Rank 620 620 620 620 620 620 Score 63 63 63 63 63 63 Star 4 4 4 4 4 4 C 22 26 23 17 19 18 U 24 21 25 27 31 27 Sec 5 5 5 5 5 5 P 6 6 2 4 6 8 Se r 6 5 8 10 2 5
634 635 636
620 620 620
63 63 63
4 4 4
22 26 22
21 22 23
5 3 5
8 5 6
7 7 7
Perak State Department of 637 Veterinary Services Selangor Department of 638 Survey and Mapping Malaysia 639 Tourism Malaysia Department of 640 Chemistry, Malaysia District and Land 641 Office Jasin 642 Hospital Baling 643 Hospital Banting !
620
63
21
24
620 620 640 640 640 640
63 63 62 62 62 62
4 4 4 4 4 4
18 20 25 26 27 19
24 22 22 22 25 25
5 5 5 5 5 5
6 9 5 1 0 7
10 7 5 8 5 6
Page 168 of 200
Pillar No 644 Agency name URL http://hknerang.m oh.gov.my/v2/ http://hpd.moh.go v.my/v1/ http://hsarikei.mo h.gov.my http://htbn.moh.g ov.my/ http://htapah.moh .gov.my http://www.iksep. gov.my http://jba.terengg anu.gov.my/ http://jkm.penang .gov.my/index.php /en http://pnj.johordt .gov.my/ http://www.kktg.e du.my/portal_v2/b m/ http://www.kktin. edu.my/Kolej Komuniti Teluk Intan/ http://www.ktmb. com.my/ http://patientsafe ty.moh.gov.my http://webjabatan .kedah.gov.my/pd bb.php http://pdtbentong .pahang.gov.my http://pdtbesut.te rengganu.gov.my ! Rank 640 640 640 640 640 640 Score 62 62 62 62 62 62 Star 4 4 4 4 4 4 C 23 27 23 23 23 23 U 23 18 27 21 22 31 Sec 5 5 5 5 5 5 P 4 8 3 6 7 3 Hospital Kuala Nerang Hospital Port 645 Dickson 646 Hospital Sarikei 647 Hospital Tambunan Institut Kajian Sejarah dan Patriotisme Malaysia (IKSEP) Jabatan Bekalan Air Negeri Terengganu Jabatan Kebajikan Masyarakat Negeri Pulau Pinang Johor State Treasury Kolej Komuniti Tasek Gelugor Kolej Komuniti Teluk Intan Se r 7 4 4 7 5 0
648 Hospital Tapah 649
650
640
62
19
29
651
640
62
22
27
652 653
640 640
62 62
4 4
22 26
29 20
5 5
1 7
5 4
654
640 640 640 640 640 640
62 62 62 62 62 62
4 4 4 4 4 4
26 18 23 15 20 23
21 26 27 32 30 23
5 3 5 5 5 5
3 7 4 6 2 4
7 8 3 4 5 7
655 Malaysia Railway Patient Safety 656 Council of Malaysia Pejabat Daerah 657 Bandar Baharu Pejabat Daerah 658 dan Tanah Bentong Pejabat Daerah 659 dan Tanah Besut !
Page 169 of 200
Pillar No Agency name URL http://webjabatan .kedah.gov.my/pd k.php http://www.pdn.g ov.my http://www.syaba s.com.my http://jpbd.perlis. gov.my http://www.jbspe nang.gov.my/ http://www.jupr.g ov.my http://hsa.moh.go v.my http://hsni.moh.g ov.my/bm http://www.jais.g ov.my http://www.kkjns. edu.my/v4/ http://www.perta m.gov.my/ http://www.mara dongjulaudc.sarawak.go v.my/ http://sultan.pera k.gov.my/ http://www.pdtag .gov.my/ http://pdttaiping. perak.gov.my http://www.mirid o.sarawak.gov.my ! Rank 640 640 640 Score 62 62 62 Star 4 4 4 C 20 23 23 U 27 17 20 Sec 5 5 2 P 6 9 7 Se r 4 8 10
Pejabat Daerah 660 Kulim 661 662 Pusat Darah Negara Syarikat Bekalan Air Selangor Sdn. Bhd. Jabatan Perancangan Bandar dan Desa Negeri Perlis Department of Youth and Sports, Penang Department Survey and Mapping Perlis
663
640
62
26
28
664 665
664 664 664 664 664 664 664
61 61 61 61 61 61 61
4 4 4 4 4 4 4
23 18 23 19 23 30 22
24 27 28 26 19 15 27
5 5 5 5 5 5 5
4 4 0 5 4 7 3
5 7 5 6 10 4 4
666 Hospital Sri Aman Hospital Sultanah Nora Ismail Jabatan Agama 668 Islam Selangor Kolej Komuniti 669 Jempol Land Development 670 Corporation Custom Malacca 667 Maradong and 671 Julau District Council 672 673 674 675 Pejabat D.Y.M.M Sultan Perak Darul Ridzuan Pejabat Daerah dan Tanah Alor Gajah Pejabat Daerah dan Tanah Taiping Pejabat Daerah Miri !
664
61
19
28
664 664 664 664
61 61 61 61
4 4 4 4
18 22 21 23
29 22 24 25
5 5 3 5
7 2 6 3
2 10 7 5
Page 170 of 200
Pillar No Agency name URL http://ptjm.kelant an.gov.my/ http://ppinang.jkr .gov.my/ http://roy.kbs.gov .my/ http://www.sabah tourism.com/en/h ome http://www.sabah .gov.my/ark/ http://www.aduan .sabah.gov.my/we b/bidefault.aspx http://www.fishde pt.sabah.gov.my http://hbuk.moh.g ov.my/v2 http://hbtu.moh.g ov.my/cms/ http://hkrai.moh.g ov.my/v2/ http://www.jkrke dah.gov.my/ http://jpbd.kelant an.gov.my/v2/ http://www.dvske dah.gov.my/ http://mufti.kelan tan.gov.my/ http://www.sarato kdc.gov.my http://msn.tereng ganu.gov.my ! Rank 664 664 664 664 664 681 681 681 681 681 681 Score 61 61 61 61 61 60 60 60 60 60 60 Star 4 4 4 4 4 4 4 4 4 4 4 C 30 22 23 20 22 18 23 23 26 26 22 U 14 27 24 27 24 29 19 22 21 28 24 Sec 5 5 5 3 5 5 5 5 5 5 2 P 7 1 3 7 2 3 3 8 4 0 6 Pejabat Tanah 676 dan Jajahan Machang Public Works 677 Department of Penang Registrar of 678 Youth Office 679 680 Sabah Tourism Board Se r 5 6 6 4 8 5 10 2 4 1 6
The Sabah State Archives Biro Pengaduan 681 Awam Negeri Sabah Department of 682 Fisheries, Sabah, Malaysia Hospital Bahagia 683 Ulu Kinta 684 Hospital Bintulu 685 686 Hospital Kuala Krai Jabatan Kerja Raya Negeri Kedah Jabatan Perancangan Bandar dan Desa Negeri Kelantan Jabatan Perkhidmatan Veterinar Negeri Kedah Kelantan Mufti Department Majlis Daerah Saratok Majlis Sukan Negeri Terengganu Darul Iman !
687
681
60
26
22
688 689 690 691
681 681 681 681
60 60 60 60
4 4 4 4
26 26 19 25
21 17 28 26
3 4 5 5
6 6 5 4
4 7 3 0
Page 171 of 200
Pillar No Agency name URL Rank Score Star C 19 U 25 Sec 5 P 5 http://www.remot Malaysian Remote esensing.gov.my/p Sensing Agency ortalarsm/start.ht ml Pejabat Daerah http://pdtselama. dan Tanah perak.gov.my Selama Pejabat Daerah http://pdttelukint dan Tanah Teluk an.perak.gov.my Intan http://webjabatan Pejabat Daerah .kedah.gov.my/ho Pokok Sena me4/new.php Pejabat http://www.selang Daerah/Tanah or.gov.my/gombak Gombak /main.php Pejabat Tanah http://ptjb.kelant dan Jajahan an.gov.my/web/ Bachok Perbadanan Perpustakaan http://nslibrary.go Awam Negeri v.my/ Sembilan Perbadanan http://web.pahang Perpustakaan library.gov.my Awam Pahang Pusat Pungutan http://www.zakat. Zakat com.my Rural http://www.sabah Development .gov.my/kpd/ Corporation Science and Technology http://www.stride Research .gov.my/alpha.2.0 Institute for Defence Song District Office Academy of Sciences Malaysia http://www.songd o.sarawak.gov.my http://www.akade misains.gov.my Se r 6
692
681
60
693 694 695 696 697
681 681 681 681 681
60 60 60 60 60
4 4 4 4 4
22 22 14 23 21
23 22 24 20 25
5 3 5 5 4
3 6 10 8 5
7 7 7 4 5
698
681
60
26
17
699 700 701
681 681 681
60 60 60
4 4 4
18 23 21
25 21 26
5 2 5
6 4 2
6 10 6
702
681
60
23
22
703 704
681 704
60 59
4 3
19 22
25 20
5 5
3 5
8 7
Page 172 of 200
Pillar No 705 Agency name Agensi Kaunseling dan Pengurusan Kredit Department of Town and Country Planning Johor State Hospital Mesra Bukit Padang Hospital Sultan Ismail Institut Kemahiran Belia Negara Miri, Sarawak Jabatan Kehakiman Syariah Negeri Sabah Jabatan Kehakiman Syariah Pahang Jabatan Pembangunan Sumber Manusia Negeri Sabah Lembaga Zakat Selangor Majlis Daerah Samarahan Malaysian Institute of Road Safety Research (MIROS) Malaysian Timber Council Pejabat Daerah dan Tanah Lipis Pejabat Daerah dan Tanah Seri Iskandar ! URL http://www.akpk. org.my http://jpbd.johord t.gov.my/v1/ms http://hmbp.moh. gov.my http://hsi.moh.gov .my http://htenom.mo h.gov.my http://www.ikbnm r.gov.my/ http://www.jksm. gov.my/jksns/ http://jksp.pahang .gov.my/index.php http://www.jpsm. sabah.gov.my http://www.ezakat.com.my http://www.samar ahandc.sarawak.go v.my http://www.miros. gov.my/ http://www.mtc.c om.my http://pdtlipis.pah ang.gov.my http://pdtseriiskan dar.perak.gov.my ! Rank 704 Score 59 Star 3 C 17 U 22 Sec 5 P 7 Se r 8
706 707 708
704 704 704 704 704
59 59 59 59 59
3 3 3 3 3
23 19 25 19 23
19 25 23 26 25
5 5 5 5 2
2 4 2 2 4
10 6 4 7 5
709 Hospital Tenom 710
711
704
59
26
22
712
704
59
27
18
713 714 715
704 704 704
59 59 59
3 3 3
30 20 22
14 21 24
5 3 4
3 7 4
7 8 5
716 717 718 719
704 704 704 704
59 59 59 59
3 3 3 3
20 17 16 22
26 23 33 24
4 2 5 3
7 7 2 3
2 10 3 7
Page 173 of 200
Pillar No 720 Agency name Pejabat Daerah dan Tanah Slim River Perbadanan Adat Melayu dan Warisan Negeri Selangor River and Coastal Development Corporation Malacca Sustainable Energy Development Authority Malaysia Akademi Pembangunan Belia Malaysia Batu Gajah, Perak Department of Youth and Sports, Johor Department of Youth and Sports, Sarawak Hospital Kuala Kubu Bharu URL http://pdtslimriver .perak.gov.my http://www.padat .gov.my/my2/ http://www.ppsp m.gov.my/ Rank 704 Score 59 Star 3 C 21 U 22 Sec 3 P 6 Se r 7
721
704
59
21
19
722
704
59
22
27
723
http://seda.gov.m y
704
59
17
26
724
http://www.apbm bg.gov.my/ http://www.jbsjoh or.gov.my/ http://www.jbssar awak.gov.my/ http://hbesut.moh .gov.my/v3/ http://hkkb.moh.g ov.my/v3/ http://hranau.moh .gov.my http://hselama.mo h.gov.my http://htar.moh.g ov.my http://www.jkmn m.gov.my/ !
724
58
20
24
725 726
724 724 724 724 724 724 724
58 58 58 58 58 58 58
3 3 3 3 3 3 3
22 22 18 26 16 26 24
24 24 29 19 26 19 18
5 5 5 5 5 5 5
2 2 3 2 5 4 6
5 5 3 6 6 4 5
727 Hospital Besut 728
729 Hospital Ranau 730 Hospital Selama Hospital Tengku 731 Ampuan Rahimah Klang Jabatan Kebajikan 732 Masyarakat Negeri Melaka !
724
58
22
24
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Pillar No Agency name Jabatan Kebajikan Masyarakat Selangor Jabatan Perkhidmatan Awam Negeri Sabah Kolej Komuniti Tangga Batu Labuan Department of Survey and Mapping Malaysia URL http://www.jkmse langor.gov.my http://www.sabah .gov.my/jpan/ http://www.kkctb. edu.my http://juwplb.gov. my/index.php?lang =en http://www.mimo s.my http://pdtkt.teren gganu.gov.my http://pdtraub.pa hang.gov.my http://pdtrompin. pahang.gov.my http://pdtsungaisi put.perak.gov.my http://www.pppnp .gov.my http://www.sabah .gov.my/lks/v2/ http://www.jbsme laka.gov.my/ Rank Score Star C 21 U 21 Sec 5 P 3 Se r 8
733
724
58
734 735 736
724 724 724 724 724 724 724
58 58 58 58 58 58 58
3 3 3 3 3 3 3
23 22 18 20 22 19 22
20 23 23 24 20 25 22
5 4 5 5 5 5 5
2 7 8 4 5 2 4
8 2 4 5 6 7 5
737 MIMOS Berhad Pejabat Daerah 738 dan Tanah Kuala Terengganu Pejabat Daerah 739 dan Tanah Raub Pejabat Daerah dan Tanah 740 Rompin 741 Pejabat Daerah dan Tanah Sungai Siput Perbadanan Pembangunan Pertanian Negeri Perak Sabah Cultural Board Department of Youth and Sports, Melaka
724
58
19
25
742 743 744
724 724 744 744 744 744
58 58 57 57 57 57
3 3 3 3 3 3
19 23 20 23 23 23
25 27 24 21 23 19
5 4 5 5 5 5
7 4 3 2 2 4
2 0 5 6 4 6
http://hkgu.moh.g 745 Hospital Keningau ov.my/ve3/index.p hp Hospital Sultanah http://hsnzkt.moh 746 Nur Zahirah .gov.my/h1/ Jabatan Mufti http://mufti.perlis 747 Negeri Perlis .gov.my ! !
Page 175 of 200
Pillar No Agency name Lembaga Perumahan dan Hartanah Selangor Malaysian Institute of Accountants Pagoh National Youth Skills Institute, Johor Pejabat Daerah dan Tanah Pekan Pejabat Daerah Yan URL http://lphs.selang or.gov.my/main.ph p http://www.mia.o rg.my/new/ http://www.ikbnp g.gov.my/ http://pdtpekan.p ahang.gov.my http://webjabatan .kedah.gov.my/pd y.php http://www.sedc. com.my http://www.ypu.c om.my http://hjasin.moh. gov.my http://www.ikbna g.gov.my/ http://www.ikbnb c.gov.my/ http://www.jakess .gov.my http://www.mais. net.my http://www.matudarodc.sarawak.go v.my http://www.mpt.s abah.gov.my/index .html Rank Score Star C 23 U 19 Sec 5 P 3 Se r 7
748
744
57
749 750 751 752
744 744 744 744
57 57 57 57
3 3 3 3
23 22 19 18
21 21 23 23
2 5 5 5
6 3 5 6
5 6 5 5
Sarawak Economic 753 Development Corporation Terengganu Entrepreneur 754 Development Foundation 755 Hospital Jasin Institut Kemahiran Belia 756 Negara Alor Gajah Institut 757 Kemahiran Belia Negara Bachok Jabatan Kehakiman 758 Syariah Selangor (JAKESS) 759 760 Majlis Agama Islam Selangor Majlis Daerah Matu-Daro
744
57
26
16
744 755 755
57 56 56
3 3 3
23 19 23
15 30 20
5 5 3
7 0 4
7 2 6
755
56
23
17
755
56
23
17
755 755 755
56 56 56
3 3 3
25 19 21
18 25 25
0 5 5
3 2 2
10 5 3
Majlis 761 Perbandaran Tawau
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Pillar No 762 763 764 765 Agency name National Film Department of Malaysia Pejabat Daerah dan Tanah Kuantan Pejabat Daerah dan Tanah Lenggong Pejabat Daerah dan Tanah Pengkalan Hulu Pejabat Penyimpan Mohor Besar Raja-Raja Malaysia Pejabat Residen Mukah Pusat Kutipan Zakat Pahang URL http://www.filem negara.gov.my/ http://pdtkuantan .pahang.gov.my http://pdtlenggon g.perak.gov.my http://pdtpengkal anhulu.perak.gov. my http://www.majlis rajaraja.gov.my/index. php/bm/ http://www.muka hro.sarawak.gov.m y http://www.zakat pahang.my/v2/def ault.aspx http://www.sabah credit.com.my http://ismma.mel aka.gov.my/ http://hbeaufort. moh.gov.my/v3/ http://www.jbskl. gov.my/ http://www.jbske dah.gov.my/ http://www.jbsnp ahang.gov.my/ http://www.jbsper lis.gov.my/ ! Rank 755 755 755 755 Score 56 56 56 56 Star 3 3 3 3 C 26 19 22 22 U 18 25 22 20 Sec 5 5 3 3 P 0 2 2 4 Se r 7 5 7 7
766
755
56
19
29
767 768 769
755 755 755 755 771 771
56 56 56 56 55 55
3 3 3 3 3 3
26 22 20 23 16 19
19 20 26 23 32 24
3 2 3 4 3 5
3 4 2 1 0 2
5 8 5 5 4 5
Sabah Credit Corporation The Art Institute 770 of Malaysia Malacca 771 Beaufort Hospital 772 Department of Youth and Sports, Federal Territory Kuala Lumpur Department of Youth and Sports, Kedah Department of Youth and Sports, Pahang Department of Youth and Sports, Perlis !
773 774 775
771 771 771
55 55 55
3 3 3
16 19 19
24 24 24
5 5 5
5 2 2
5 5 5
Page 177 of 200
Pillar No 776 777 778 Agency name Department Youth and Sports, Terengganu Industrial Relations Department Jabatan Mufti Negeri Terengganu Jabatan Perancangan Bandar dan Desa Negeri Kedah URL http://www.jbster engganu.gov.my/ http://jpp.mohr.g ov.my http://mufti.teren gganu.gov.my http://www.jpbdk edah.gov.my/ http://www.lubok antudc.sarawak.go v.my/index.html http://www.maij. gov.my/ http://www.mdbft .sabah.gov.my/ind ex.php/utama.htm l http://www.pdtmt .gov.my/ http://pdtkerian.p erak.gov.my http://www.pelad ang.sarawak.gov.m y http://tapem.mela ka.gov.my/main/in dex.php http://www.yayas anperak.com.my/i ndex.html http://www.plpb.s arawak.gov.my/ ! Rank 771 771 771 Score 55 55 55 Star 3 3 3 C 19 26 18 U 24 19 25 Sec 5 3 5 P 2 4 4 Se r 5 3 3
779
771
55
21
24
Lubok Antu 780 District Council Majlis Agama 781 Islam Negeri Johor 782 Majlis Daerah Beaufort Melaka Tengah District and Land Office Pejabat Daerah dan Tanah Kerian State Farmers Organisation Sarawak Tabung Amanah Pendidikan Negeri Melaka (TAPEM)
771 771
55 55
3 3
19 27
25 18
4 3
2 2
5 5
771
55
19
22
783 784 785
771 771 771
55 55 55
3 3 3
23 21 13
13 22 29
5 3 5
9 4 6
5 5 2
786
771
55
19
29
787 Yayasan Perak Youth Development 788 Training Centre, Chief Minister's Department !
771
55
22
22
771
55
22
18
Page 178 of 200
Pillar No Agency name Department of Irrigation and Drainage Johor Darul Takzim Department of Youth and Sports, Kelantan Department of Youth and Sports, Negeri Sembilan Forestry Department Perlis URL http://jps.johordt. gov.my/ http://www.jbskel antan.gov.my/ http://www.jbsn9. gov.my/ http://perlisforest ry.gov.my http://hjitra.moh. gov.my/web2/ http://hmersing.m oh.gov.my http://hpapar.moh .gov.my http://qeh.moh.go v.my http://htjs.moh.go v.my/v2/ http://www.ikbnb m.gov.my/ http://www.ikbnsi .gov.my/ http://www.sabah .gov.my/jck http://www.jkr.sa bah.gov.my/ http://www.townp lanning.sabah.gov. my http://www.jksn.k elantan.gov.my ! Rank Score Star C 15 U 23 Sec 5 P 4 Se r 7
789
789
54
790 791
789 789
54 54
3 3
23 23
19 19
5 5
2 2
5 5
792
789 789 789 789 789 789 789
54 54 54 54 54 54 54
3 3 3 3 3 3 3
22 22 23 19 26 22 23
13 16 20 20 12 20 15
5 5 5 5 5 5 5
7 4 3 3 7 3 5
7 7 3 7 4 4 6
793 Hospital Jitra 794 Hospital Mersing 795 Hospital Papar 796 797 798 Hospital Queen Elizabeth Hospital Tuanku Ja'afar Institut Kemahiran Belia Negara Bukit Mertajam Institut Kemahiran Belia Negara Seri Iskandar Jabatan Cetak Kerajaan Sabah Jabatan Kerja Raya Negeri Sabah Jabatan Perancang Bandar dan Wilayah Negeri Sabah Kelantan Syariah Judiciary Department !
799 800 801
789 789 789
54 54 54
3 3 3
22 18 23
19 23 25
3 5 0
4 0 1
6 8 5
802
789
54
20
24
803
789
54
20
20
Page 179 of 200
Pillar No Agency name URL http://www.sabah .gov.my/md.kgu/i ndex.php?lang=en http://www.lundu dc.sarawak.gov.my http://www.muip. gov.my http://www.mtdc. com.my http://www.sabah .gov.my/pd.tgd/ http://www.pba.c om.my/ http://www.kuisas .edu.my/web/ http://www.jba.g ov.my http://kelantan.jk r.gov.my/ http://dun.tereng ganu.gov.my/ http://hsbakap.mo h.gov.my http://hwkks.moh. gov.my http://syariah.joh ordt.gov.my/ http://www.limba ngdc.gov.my http://www.wiper s.gov.my/mswp/m s/main ! Rank 789 789 789 Score 54 54 54 Star 3 3 3 C 22 22 18 U 21 22 21 Sec 5 5 4 P 1 2 1 Se r 5 3 10
Majlis Daerah 804 Keningau 805 806 Majlis Daerah Lundu Majlis Ugama Islam dan Adat Resam Melayu Pahang Malaysian Technology Development Corporation Pejabat Daerah Tongod Perbadanan Bekalan Air Pulau Pinang Sdn.Bhd Sultan Azlan Shah Islamic University College Water Supply Department Works Department of State Dewan Undangan Negeri Terengganu Darul Iman Hospital Sungai Bakap Hospital Wanita dan Kanak-Kanak Sabah Jabatan Kehakiman Syariah Negeri Johor Majlis Daerah Limbang Majlis Sukan Wilayah Persekutuan !
807 808 809 810 811 812
789 789 789 789 789 789
54 54 54 54 54 54
3 3 3 3 3 3
23 15 19 15 22 21
20 27 23 23 20 19
2 5 2 5 5 5
4 2 6 2 5 2
5 5 4 9 2 7
813 814 815
813 813 813
53 53 53
3 3 3
18 27 17
26 16 25
5 3 5
4 3 2
0 4 4
816 817 818
813 813 813
53 53 53
3 3 3
15 19 26
24 21 15
5 5 5
4 3 2
5 5 5
Page 180 of 200
Pillar No 819 820 821 822 823 Agency name Markas Angkatan Bersama Melaka Mufti Department Melaka Public Library Pejabat Daerah dan Tanah Gerik Pusat Pembangunan Kemahiran Pahang Sabah Lands and Survey Department Alor Gajah Hospital Department of Agriculture Sabah Department of Town and Country Planning Terengganu State Department of Youth and Sports, Perak Hospital Parit Buntar Hospital Semporna Housing Development Corporation Jabatan Perkhidmatan Kebajikan Am Sabah Majlis Daerah Subis URL http://jointforce. mil.my/index.php http://www.alazim.com/jmm/m ain.php http://www.perpu stam.gov.my/ http://pdtgerik.pe rak.gov.my http://www.psdc. gov.my http://www.jtu.sa bah.gov.my/home page http://hag.moh.go v.my http://www.sabah .gov.my/tani/main .html http://www.jpbdtr g.gov.my/v7/ms.ht ml http://www.jbsper ak.gov.my/ http://hptar.moh. gov.my/v4 http://hspn.moh.g ov.my http://www.hdc.s arawak.gov.my http://www.sabah .gov.my/jpka http://www.mdsu bis.sarawak.gov.m y http://www.mps.s abah.gov.my ! Rank 813 813 813 813 813 Score 53 53 53 53 53 Star 3 3 3 3 3 C 23 22 23 22 19 U 17 16 19 24 19 Sec 5 3 3 3 2 P 4 2 5 4 5 Se r 4 10 3 0 8
824 825 826
813 825 825
53 52 52
3 3 3
18 19 22
18 27 16
5 5 5
3 0 1
9 1 8
827
825
52
23
13
828 829 830 831
825 825 825 825
52 52 52 52
3 3 3 3
16 19 19 22
24 22 20 19
5 2 5 5
2 7 2 3
5 2 6 3
832
825
52
16
23
833
825 825
52 52
3 3
15 17
27 23
5 2
4 5
1 5
Majlis 834 Perbandaran Sandakan !
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Pillar No 835 836 Agency name Majlis Sukan Pahang Malaysian Furniture Promotion Council National Youth Skill Training Institute Chembong Pejabat Daerah dan Tanah Ipoh Pejabat Daerah dan Tanah Kampung Gajah Pejabat Daerah Lubok Antu URL http://www.msp.g ov.my http://www.mfpc. com.my http://www.ikbnc b.gov.my/ http://pdtipoh.per ak.gov.my http://pdtkampun ggajah.perak.gov. my http://www.lubok antudo.sarawak.go v.my http://www.pkbf. org.my http://www.saraw akenergy.com.my http://www.ups.g ov.my http://www.jheain s.sabah.gov.my/in dex.php?lang=en http://www.zakat kedah.com/ http://www.kkbba .edu.my/ http://www.sabah .gov.my/md.ldu http://www.muziu mnegara.gov.my/ http://pdtkampar. perak.gov.my ! Rank 825 825 Score 52 52 Star 3 3 C 19 22 U 27 23 Sec 2 3 P 2 0 Se r 2 4
837 838 839 840
825 825 825 825 825 825 843
52 52 52 52 52 52 51
3 3 3 3 3 3 3
21 22 21 15 19 17 13
21 20 19 25 21 29 30
1 3 3 5 5 2 3
4 2 2 4 0 2 0
5 5 7 3 7 2 5
Perbadanan 841 Kemajuan Bukit Fraser Sarawak Energy 842 Berhad Bahagian Perlindungan 843 Jabatan Perdana Menteri Islamic Religious Affairs 844 Department Sabah Jabatan Zakat 845 Negeri Kedah Darul Aman Kolej Komuniti 846 Bayan Baru Majlis Daerah 847 Lahad Datu 848 Muzium Negara Pejabat Daerah 849 dan Tanah Kampar !
843
51
22
19
843 843 843 843 843
51 51 51 51 51
3 3 3 3 3
19 15 11 18 22
22 27 30 24 22
2 2 5 3 3
3 1 0 1 4
5 6 5 5 0
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Pillar No Agency name URL http://www.sarike ido.sarawak.gov.m y http://www.perzi m.gov.my/ http://ppkkklpm. moh.gov.my/v2/ http://www.sldb.c om.my http://www.ywj.g ov.my/warisan/ http://www.sabah .gov.my/jpas/en_i ndex.htm http://hlangkawi. moh.gov.my/v2/ http://hmiri.moh. gov.my/v5/index.p hp?lang=en http://jaim.melak a.gov.my/ http://www.sabah .gov.my/jbn http://www.jaik.g ov.my/ http://www.muka hdalatdc.sarawak.g ov.my http://www.sabah .gov.my/md.trn/ http://www.zakat ns.com.my/ver4/ http://www.sabah .gov.my/pd.knk/ ! Rank 843 843 Score 51 51 Star 3 3 C 10 23 U 27 9 Sec 5 5 P 6 8 Se r 3 6
Pejabat Daerah 850 Sarikei 851 Perbadanan Muzium Melaka Pusat Pergigian Kanak-Kanak & Kolej Latihan Pergigian Malaysia Sabah Land Development Board Yayasan Warisan Johor Environment Protection Department Sabah
852
843
51
19
20
853 854 855
843 843 855 855 855 855 855
51 51 50 50 50 50 50
3 3 3 3 3 3 3
19 18 23 18 22 22 23
23 18 22 19 17 15 14
5 5 5 5 5 3 3
4 4 0 3 2 5 2
0 6 0 5 4 5 8
856 Hospital Langkawi 857 Hospital Miri Islamic Religious 858 Department of Malacca Jabatan 859 Bendahari Negeri Sabah Jabatan Hal Ehwal Agama 860 Islam Negeri Kedah 861 862 Majlis Daerah Dalat dan Mukah
855
50
19
26
855 855 855 855
50 50 50 50
3 3 3 3
18 14 22 11
22 24 18 24
4 5 2 5
2 2 0 2
4 5 8 8
Majlis Daerah Tuaran Negeri Sembilan 863 Zakat Centre Pejabat Daerah 864 Kunak !
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Pillar No 865 Agency name URL http://www.sabah .gov.my/pdptn/ http://www.izakat .com/ http://www.dbkk. sabah.gov.my/bm/ content/news http://hkampar.m oh.gov.my/k3/ http://www.ikbnk emasik.gov.my/ http://www.ikbnw t.gov.my/ http://inspim.gov. my/v2.0/ http://portalpp.an m.gov.my/perak/ http://mufti.paha ng.gov.my http://veterinar.p erlis.gov.my http://www.mmc. gov.my/v1/ http://pdtchighlan ds.pahang.gov.my http://www.sabah .gov.my/pd.tbn/v2 http://www.muse um.sabah.gov.my/ http://www.jkmnj .gov.my/ http://www.kapit dc.sarawak.gov.my http://botanicalga rdens.penang.gov. my/ ! Rank 855 855 867 867 867 Score 50 50 49 49 49 Star 3 3 3 3 3 C 19 17 20 19 21 U 19 20 13 22 20 Sec 5 3 3 3 2 P 2 0 6 3 2 Pejabat Daerah Putatan Pusat Zakat 866 Melaka Dewan Bandaraya 867 Kota Kinabalu 868 Hospital Kampar 869 Institut Kemahiran Belia Negara Kemasik Institut Kemahiran Belia Negara Wakaf Tapai Institut Pengurusan dan Integriti Melaka Jabatan Akauntan Negara Malaysia Negeri Perak Jabatan Mufti Negeri Pahang Jabatan Veterinar Negeri Perlis Malaysian Medical Council Pejabat Daerah dan Tanah Cameron Highlands Pejabat Daerah Tambunan Se r 5 10 7 2 4
870
867
49
23
16
871 872 873 874 875 876 877
867 867 867 867 867 867 867 867 879 879 879
49 49 49 49 49 49 49 49 48 48 48
3 3 3 3 3 3 3 3 3 3 3
19 14 19 25 19 16 15 12 15 15 23
18 21 21 20 21 20 24 23 25 24 18
2 5 5 3 3 5 5 4 2 4 5
9 4 0 0 0 4 0 3 3 2 0
1 5 4 1 6 4 5 7 3 3 2
878 Sabah Museum Johor Social 879 Welfare Department Majlis Daerah 880 Kapit 881 Penang Botanic Gardens !
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Pillar No Agency name URL Rank 879 879 879 879 886 886 886 886 886 886 886 886 886 886 886 886 886 886 886 Score 48 48 48 48 47 47 47 47 47 47 47 47 47 47 47 47 47 47 47 Star 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 3 C 16 19 23 21 12 12 16 12 18 17 15 20 20 13 19 15 18 19 12 U 25 22 16 26 26 23 20 24 20 21 24 20 14 20 19 20 21 20 22 Sec 2 4 5 0 5 5 1 5 5 3 5 2 2 3 5 5 3 3 3 P 2 0 0 0 3 3 7 6 0 1 0 4 6 6 2 2 0 0 6 http://www.sarike idc.sarawak.gov.m y Sibu Rural District http://www.srdc.g Council ov.my Yayasan Islam http://yit.gov.my Terengganu http://www.perlis Raja Perlis royalty.gov.my/ http://hgerik.moh. Hospital Gerik gov.my http://hlundu.moh Hospital Lundu .gov.my http://hsik.moh.g Hospital Sik ov.my Lembaga Sukan http://www.sabah Negeri Sabah .gov.my/ls/ Majlis Daerah http://www.sabah Beluran .gov.my/md.bln/ Majlis Daerah http://www.sabah Penampang .gov.my/md.ppg/ Majlis Daerah http://www.sabah Tambunan .gov.my/md.tbn/ Malaysia http://www.mai.o Automotive rg.my/ver2/ Institute Malaysian Timber http://www.mtcc. Certification com.my Council Multimedia http://www.mdec. Development my Corporation http://www.mkn.g National Security ov.my/mkn/defaul Council t/main_m.php Pejabat Daerah http://www.sabah Kecil Telupid .gov.my/pd.tlp/ Pejabat Daerah http://www.sabah Semporna .gov.my/pd.sprn/ Pejabat Daerah http://www.sabah Tuaran .gov.my/pd.trn Royal Malaysian http://www.airfor Air Force ce.gov.my ! ! Se r 3 3 4 1 1 4 3 0 4 5 3 1 5 5 2 5 5 5 4
Sarikei District 882 Council 883 884 885 886 887 888 889 890 891 892 893 894 895 896 897 898 899 900
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Pillar No 901 902 Agency name State AttorneyGeneral's Chambers Syarikat Air Melaka Berhad (SAMB) The Malaysian Institute of Translation and Books (ITBM) Zakat Pulau Pinang Akademi Pembangunan Belia Malaysia (Kepimpinan) Port Dickson Department of Youth and Sports, Federal Territory Labuan Majlis Daerah Semporna Majlis Sukan Negeri Selangor URL http://www.lawne t.sabah.gov.my http://www.samb. com.my/v1/ http://www.itbm. com.my http://www.zakat penang.com/ http://www.apbm pd.gov.my/ Rank 886 886 Score 47 47 Star 3 3 C 19 20 U 25 12 Sec 3 3 P 0 4 Se r 0 8
903 904
886 886
47 47
3 3
20 24
15 15
2 2
8 2
2 4
905
905
46
18
18
906
http://www.jbslab uan.gov.my/ http://www.sabah .gov.my/md.sprn/ http://www.msnse langor.gov.my/jms n/ http://psdm.pahan g.gov.my http://hdaro.moh. gov.my http://www.jbssab ah.gov.my/
905
46
15
19
907 908
905 905 905 910 910 910 910
46 46 46 45 45 45 45
3 3 3 3 3 3 3
16 21 10 9 9 23 17
21 16 29 25 24 14 20
3 3 5 5 5 5 2
0 4 2 0 2 2 2
6 2 0 6 5 1 4
Perbadanan 909 Stadium Darul Makmur 910 Daro Hospital Department of 911 Youth and Sports, Sabah 912 Hospital Yan
http://hyan.moh.g ov.my http://www.lakum Laku Management 913 anagement.com.m Sdn. Bhd. y/index.php National Youth Training Institute http://www.ikbnk 914 (IKBN) Kuala p.gov.my/ Perlis ! !
910
45
19
15
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Pillar No 915 916 917 918 Agency name Pejabat Daerah Ranau Sabah Biodiversity Centre Sabah Ports Authority Jabatan Perkhidmatan Veterinar Negeri Kelantan Lembaga Pembangunan Perumahan dan Bandar National Book Council of Malaysia Pejabat Daerah Kecil Membakut URL http://www.sabah .gov.my/pd.rnu/ http://www.sabah .gov/sabc http://www.lpps.s abah.gov.my http://jphnk.gov. my/ http://www.lppb. gov.my http://mbkm.shak espot.net/ http://www.sabah .gov.my/dkmk/ind ex.html http://www.salcra .gov.my/v1 http://www.ikbnkl .gov.my/ http://www.johor parks.johordt.gov. my/ http://www.kkip.c om.my/newkkip/ http://www.sabah .gov.my/pd.bft/ http://www.sabah .gov.my/pd.kmb/v 2/ http://www.sabah .gov.my/pd.mtg http://www.sabah .gov.my/dkmb/ http://www.sabah .gov.my/pd.sptg/ ! Rank 910 910 910 918 Score 45 45 45 44 Star 3 3 3 3 C 15 20 20 14 U 19 17 13 22 Sec 4 3 5 5 P 2 0 2 2 Se r 5 5 5 1
919
918
44
19
17
920 921
918 918
44 44
3 3
16 15
24 21
2 3
2 0
0 5
Sarawak Land Consolidation and 922 Rehabilition Authority Institut Kemahiran Belia 923 Negara Kuala Langat 924 925 Johor National Parks Corporation
918
44
20
18
923
43
19
15
923 923 923 923 923 923 923
43 43 43 43 43 43 43
3 3 3 3 3 3 3
19 14 19 11 10 18 15
18 22 16 24 21 12 20
2 2 3 4 3 5 3
4 5 0 0 4 3 0
0 0 5 4 5 5 5
Kota Kinabalu Industrial Park Pejabat Daerah 926 Beaufort 927 928 Pejabat Daerah Kecil Kemabong
Pejabat Daerah Kecil Matunggong Pejabat Daerah 929 Kecil Menumbok Pejabat Daerah 930 Sipitang !
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Pillar No 931 Agency name URL http://museum.sar awak.gov.my http://www.lam.g ov.my http://hkanowit.m oh.gov.my/v2/ http://veterinar.jo hordt.gov.my/ Rank 923 932 932 932 Score 43 42 42 42 Star 3 3 3 3 C 16 17 12 22 U 16 19 21 13 Sec 3 2 5 3 P 4 0 3 2 Sarawak Museum Department Board of 932 Architects Malaysia 933 Hospital Kanowit 934 Jabatan Perkhidmatan Veterinar Negeri Johor Lembaga Kemajuan PenanamPenanam Padi Kedah Lembaga Kemajuan Perhutanan Negeri Sabah Pejabat Daerah Kuala Penyu Pejabat Daerah Nabawan Se r 4 4 1 2
935
http://www.lkppk. gov.my/indek/
932
42
14
24
936 937 938 939
http://www.sabah .gov.my/SAFODA/ http://www.sabah .gov.my/pd.kp/ http://www.sabah .gov.my/pd.nbw/v 2 http://www.satuw ater.com.my http://www.muziu mkedah.gov.my http://www.brook edockyard.com http://hkapit.moh .gov.my/v3/ http://www.iptek nik.edu.my/v3 http://www.kkipc. com/index.php http://www.sabah .gov.my/pd.ld/ !
932 932 932 932 932
42 42 42 42 42
3 3 3 3 3
10 12 14 19 12
24 22 19 13 27
3 3 4 3 3
0 0 0 0 0
5 5 5 7 0
Syarikat Air Terengganu Lembaga Muzium 940 Negeri Kedah Darul Aman Brooke Dockyard and Engineering 941 Works Corporation 942 Hospital Kapit Institut Pendidikan Guru 943 Kampus Pendidikan Teknik 944 KKIPC Sdn. Bhd. 945 Pejabat Daerah Lahad Datu !
941 941
41 41
3 3
17 12
18 21
3 5
2 0
1 3
941
41
19
14
941 941
41 41
3 3
13 13
25 18
3 5
0 0
0 5
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Pillar No Agency name URL http://www.sabah energycorp.com http://www.sabah parks.org/eng/pub lic/default.asp http://hklg.moh.g ov.my http://www.ikbnjt .gov.my/ http://www.matu do.sarawak.gov.my http://www.sabah .gov.my/pd.ppr/la man.htm http://www.sabah .gov.my/pd.ppg/ http://msnpenang. wordpress.com/ http://www.wildli fe.sabah.gov.my http://www.sains water.com/v1/bm / http://htaj.moh.g ov.my/web/ http://www.sabah .gov.my/lbk/ http://www.sabah .gov.my/pd.kbtg/ http://www.sabah .gov.my/pd.tnm http://www.pkps. gov.my http://sstc.org.my / http://jkmperlis.g ov.my/main2.html ! Rank 941 941 948 948 948 948 948 948 948 948 956 956 956 956 956 Score 41 41 40 40 40 40 40 40 40 40 39 39 39 39 39 Star 3 3 3 3 3 3 3 3 3 3 2 2 2 2 2 C 17 17 9 17 13 12 15 22 14 19 15 12 10 11 16 U 22 17 22 15 24 20 20 15 22 13 18 19 21 21 16 Sec 2 4 5 0 3 3 0 1 2 2 5 5 5 2 2 P 0 0 0 4 0 0 0 2 2 2 0 0 2 0 4 Sabah Energy 946 Corporation Sdn. Bhd. 947 Sabah Parks Hospital Enche' 948 Besar Hajjah Kalsom Institut 949 Kemahiran Belia Negara Jitra Matu District 950 Office 951 952 953 954 955 956 957 958 959 960 Pejabat Daerah Papar Pejabat Daerah Penampang Penang State Sports Council Sabah Wildlife Department Syarikat Air Negeri Sembilan Sdn. Bhd. Hospital Tengku Ampuan Jemaah Lembaga Bandaran Kudat Pejabat Daerah Kinabatangan Pejabat Daerah Tenom Perbadanan Kemajuan Pertanian Selangor Sabah Skills and Technology Centre Jabatan Kebajikan Masyarakat Negeri Perlis ! Se r 0 3 4 4 0 5 5 0 0 4 1 3 1 5 1
961
956
39
10
21
962
962
38
14
18
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Pillar No Agency name URL http://www.kedah .gov.my/infojabat an/syariah/ http://www.sabah .gov.my/jpds http://www.istana .terengganu.gov.m y http://www.msnp erak.gov.my http://www.sabah .gov.my/dktmp/ http://www.sabah .gov.my/istana/ http://hampg.moh .gov.my/v3/ http://www.ikbnn aka.gov.my/ http://www.sabah .gov.my/konelayan / http://www.geno memalaysia.gov.m y/v3/ http://www.sabah .gov.my/pdks/v2/ http://www.sabah .gov.my/pd.kgu/v2 / http://www.ikbnb p.gov.my/ http://www.ikbnk n.gov.my/ ! Rank Score Star C U Sec P Jabatan Kehakiman 963 Syariah Negeri Kedah Darul Aman Jabatan 964 Pelabuhan dan Dermaga Sabah KDYMM Sultan 965 Terengganu Majlis Sukan Negeri Perak Pejabat Daerah 967 Kecil Tamparuli Istana Negeri 968 Kota Kinabalu, Sabah 966 969 Hospital Ampang Institut 970 Kemahiran Belia Negara Naka Koperasi Kemajuan 971 Perikanan dan Nelayan Sabah 972 973 974 Malaysia Genom Institute Pejabat Daerah Kecil Sook Pejabat Daerah Keningau Se r 3
962
38
18
14
962 962 962 962 962 969 969
38 38 38 38 38 37 37
2 2 2 2 2 2 2
14 7 13 19 8 10 15
18 26 11 11 22 17 15
3 4 5 3 3 5 1
2 1 4 0 0 4 2
1 0 5 5 5 1 4
969
37
15
15
969 969 969
37 37 37
2 2 2
13 12 9
17 17 19
2 3 5
0 0 0
5 5 4
Institut Kemahiran Belia 975 Negara Bandar Penawar Institut Kemahiran Belia 976 Negara Kinarut Sabah !
975
36
19
10
975
36
18
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Pillar No Agency name Johor Mufti Department URL http://mufti.johor dt.gov.my/ http://www.kpera k.com.my/ http://muziumpah ang.com.my/web/ en/index.html http://www.sabah .gov.my/md.ppr/ http://www.iphar m.gov.my/v4.1/ http://www.jupsb. gov.my http://www.yumsa bah.com.my http://www.akmal .gov.my http://www.sabah .gov.my/htan_frc http://www.sabah .gov.my/md.tnm/ http://pdtbera.pa hang.gov.my http://pdkbanggi.s abah.gov.my http://www.sabah .gov.my/artgallery http://hjelebu.mo h.gov.my http://www.sabah .gov.my/pd.kb/ind ex.html http://www.kdhlib .gov.my/ http://hbgjh.moh. gov.my ! Rank Score Star C 15 U 21 Sec 0 P 0 Se r 0
978
975
36
KPerak Implementation 979 and Coordination Corporation 980 981 Lembaga Muzium Negeri Pahang Majlis Daerah Papar Malaysian Institute of Pharmaceuticals and Nutraceuticals Seksyen Topografi Sabah, Jupem Yayasan Usaha Maju Akademi Kastam Diraja Malaysia Forest Research Centre Majlis Daerah Tenom Pejabat Daerah dan Tanah Bera Pejabat Daerah Kecil Banggi
975
36
17
15
975 975
36 36
2 2
15 13
16 20
2 3
3 0
0 0
982
975
36
18
14
983 984 985 986 987 988 989
975 975 985 985 985 985 985 985 991 991 991 994
36 36 35 35 35 35 35 35 34 34 34 33
2 2 2 2 2 2 2 2 2 2 2 2
10 11 10 16 15 12 9 8 8 12 9 14
21 21 17 17 20 20 18 22 20 14 20 16
2 3 3 2 0 2 3 3 3 3 2 0
0 0 0 0 0 0 0 2 0 0 2 0
3 1 5 0 0 1 5 0 3 5 1 3
990 Sabah Art Gallery 991 Hospital Jelebu 992 Pejabat Daerah Kota Belud
Perbadanan 993 Perpustakaan Awam Kedah Batu Gajah 994 Hospital !
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Pillar No 995 Agency name URL http://htan.moh.g ov.my http://islam.perlis .gov.my http://www.sabah .gov.my/pd.kdt/in dex.html http://www.sabah .gov.my/pitas/v2/ http://www.ikbnt. gov.my/ http://www.sabah .gov.my/md.kinab atangan/laman_ut ama.htm http://www.sabah .gov.my/md.kunak / Rank 994 994 Score 33 33 Star 2 2 C 17 12 U 9 13 Sec 5 3 P 0 2 Hospital Tunku Ampuan Najihah Islamic Religious Affairs 996 Department of Perlis 997 Pejabat Daerah Kudat Pejabat Daerah Pitas Se r 2 3
994
33
10
22
998
998
32
26
Temerloh 999 National Youth Skills Institute 100 Majlis Daerah 0 Kinabatangan 100 Majlis Daerah 1 Kunak
998
32
14
12
1000
31
17
1000 1000 1000 1004 1005 1005 1007 1007 1009 1009
31 31 31 30 29 29 28 28 27 27
2 2 2 2 2 2 2 2 2 2
10 9 9 11 9 10 15 6 8 8
15 16 17 8 15 15 13 17 17 19
1 1 5 3 1 2 0 5 0 0
0 0 0 0 0 0 0 0 2 0
5 5 0 8 4 2 0 0 0 0
Pusat Rekod Arkib 100 http://www.sabah Negeri Sabah 2 .gov.my/ark.kgu Keningau http://www.sabah 100 Dewan Undangan .gov.my/dun/dun1 3 Negeri Sabah -30.htm 100 Pejabat Mufti http://www.mufti. 4 Negeri Sabah sabah.gov.my/ 100 Pejabat Daerah http://www.sabah 5 Kecil Tungku .gov.my/pdk.tgk/ 100 Pusat Zakat http://www.zakat. 6 Sabah sabah.gov.my Institute for http://www.ids.or 100 Development g.my/current/inde 7 studies (Sabah) x.htm Jabatan 100 http://www.jpnk. Perhutanan 8 kelantan.gov.my/ Negeri Kelantan 100 Negeri Sembilan http://www.nstour 9 Tourism Board ism.com.my 101 Pejabat Daerah http://www.sabah 0 Kota Marudu .gov.my/pd.km/ ! !
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Pillar No Agency name URL http://www.sabah .org.my/scss/ http://www.sabah .net.my/agripark/ home.html http://www.cgso.g ov.my http://www.jakoa .gov.my/ http://www.pba.c om.my/ http://www.sbh.ic u.gov.my http://hcm.moh.g ov.my/ http://mdht.teren gganu.my http://hkangsar.m oh.gov.my/v2/ http://hmas.moh. gov.my http://htgkarang. moh.gov.my http://www.iku.go v.my http://www.kkcj.e du.my http://jaj.johordt. gov.my http://www.msnjo hor.gov.my http://mufti.keda h.gov.my/ http://www.spake dah.gov.my/ none ! Rank 1009 1012 N/A N/A N/A Score 27 26 N/A N/A N/A Star 2 2 N/A N/A N/A C 5 9 0 0 0 U 22 15 0 0 0 Sec 0 2 0 0 0 P 0 0 0 0 0 101 Sabah Council of 1 Social Services 101 Sabah Agriculture 2 Park Chief 101 Government 3 Security Office Department of 101 Orang Asli 4 Affairs, Johor Department of 101 Water Supply 5 Penang Federal 101 Development 6 Department of Sabah Hospital 101 Changkat 7 Melintang 101 Hospital Hulu 8 Terengganu 101 Hospital Kuala 9 Kangsar 102 Hospital Pasir Mas 0 102 Hospital Tanjung 1 Karang 102 Institute for 2 Public Health 102 Jerai Community 3 College 102 Johor Religious 4 Department 102 Johor Sports 5 Council 102 Kedah Mufti 6 Office Kedah State 102 Public Service 7 Commission 102 Kemaman Port 8 Authority ! Se r 0 0 0 0 0
N/A
N/A
N/A
N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A N/A
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
0 0 0 0 0 0 0 0 0 0 0 0
Page 193 of 200
Pillar No Agency name URL http://www.kkkba .edu.my http://www.sabah .gov.my/md.kmu/ http://www.jbsme laka.gov.my http://ilkkm.moh. gov.my http://csmardec@ mardec.com.my http://www.moa.g ov.my/web/guest/ majlis-latihanpertaniankebangsaan-natchttp://www.mkak. moh.gov.my http://www.sabah .gov.my/dktm/ http://perbendaha raan.perlis.gov.my http://syariah.perl is.gov.my http://www.ptgwp .gov.my http://www.custo ms.gov.my http://sudc.com. my http://www.wanit a.sabah.gov.my ! Rank N/A N/A N/A N/A Score N/A N/A N/A N/A Star N/A N/A N/A N/A C 0 0 0 0 U 0 0 0 0 Sec 0 0 0 0 P 0 0 0 0 Kepala Batas 102 Community 9 College Majlis Daerah 103 Kota 0 Marudu/Pitas 103 Malacca Sports 1 Council Malaysian 103 Ministry of Health 2 Training Institutions Malaysian Rubber 103 Development 3 Corporation (MARDEC) National 103 Agricultural 4 Training Council National Public 103 Health 5 Laboratory 103 Office of KDYMM 6 Sultan Pahang 103 PEMADAM Sabah 7 Perlis State 103 Treasury 8 Department 103 Perlis Syariah 9 Court 104 Putrajaya Land 0 and Mines Offices Royal Customs 104 and Excise 1 Department, Johor Sabah Urban 104 Development 2 Corp Sdn. Bhd. Sabah Women's 104 Affairs 3 Department ! Se r 0 0 0 0
N/A
N/A
N/A
N/A
N/A
N/A
N/A N/A N/A N/A N/A N/A N/A
0 0 0 0 0 0 0
0 0 0 0 0 0 0
0 0 0 0 0 0 0
0 0 0 0 0 0 0
0 0 0 0 0 0 0
N/A N/A
N/A N/A
N/A N/A
0 0
0 0
0 0
0 0
0 0
Page 194 of 200
Pillar No 104 4 104 5 104 6 104 7 104 8 104 9 105 0 105 1 105 2 105 3 Agency name Sarawak Information Technology Resources Council Selangor Immigration Department Selangor National Registration Department Selangor Public Works Department Selangor Road Transport Department Selangor State Health Department Sepilok Forestry Research Center, Sabah Setiausaha Dewan Rakyat / Setiausaha Parlimen State Financial and Treasury Department Unit Kawal Selia Felda URL http://sitrc.saraw ak.gov.my http://www.imi.go v.my http://www.jpn.g ov.my/cawselango r http://selangor.jkr .gov.my http://www.jpj.go v.my http://www.jknsel angor.moh.gov.my http://sabah.gov. my/htan_frc/ http://ppnk.kedah .gov.my http://www.uksf.g ov.my Rank Score Star C 0 U 0 Sec 0 P 0 Se r 0
N/A
N/A
N/A
N/A N/A N/A N/A N/A N/A
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
0 0 0 0 0 0
N/A
N/A
N/A
N/A N/A
N/A N/A
N/A N/A
0 0
0 0
0 0
0 0
0 0
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ACRONYMS AND ABBREVIATIONS

Acronyms / Abbreviation 1MOCC APEC B BCP BPPEG C CCI e-Complaint e-Government e-Health e-Payment e-Plan e-Services EPP EPU FAQs
Description 1 Malaysia One Call Centre Asia-Pacific Economic Cooperation Bonus Business Continuity Plan Electronic Government Development and Management Division Content Communication, Content & Infrastructure Electronic Complaint Electronic Government Electronic Health Electronic Payment Electronic Plan Electronic Services Entry Point Project Economic Planning Unit Frequently Asked Questions
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Acronyms / Abbreviation FPX GEAR ICT ID INSKEN IUBT JPM KBS KETTHA KKMM KKLW KPDNKK KPKK KPWKM MAMPU MATRADE MDeC
Description Financial Process Exchange Government E-Payments Adoption Ranking Information and Communication Technology Identification National Institute of Entrepreneurship Agricultural Youth Entrepreneurs Incubator Programme Prime Ministers Department Ministry of Youth and Sports Ministry of Energy, Green Technology and Water Ministry of Communications and Multimedia Ministry of Rural and Regional Development Ministry of Domestic Trade, Co-Operatives and Consumerism Ministry of Information, Communication and Culture Ministry of Women, Family and Community Development Malaysian Administrative Modernisation and Management Planning Unit Malaysia External Trade Development Corporation Multimedia Development Corporation
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Acronyms / Abbreviation MGPWA MINDEF MITI MMD MOA MOE MOH MOHA MOHE MOSTI MOT MPS N/A NKEA NSL NRE
Description Malaysia Government Portals and Websites Assessment Ministry of Defence Ministry of International Trade and Industry Malaysian Meteorological Department Ministry of Agriculture Ministry of Education Ministry of Health Ministry of Home Affairs Ministry of Higher Education Ministry of Science, Technology and Innovations Ministry of Transport Managed Portal Services Non-Accessible National Key Economic Area No Specific Links Ministry of Natural Resources and Environment
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Acronyms / Abbreviation P Sec Ser SMATRAK SMS SQL TWG U UN UNPAN URL W3C WAI
WCAG
Description Participation Security Services Contract Information System Short Messaging Service Structured Query Language Technical Working Group Usability United Nations United Nations Public Administration Network Uniform Resource Locator World Wide Web Consortium Web Accessibility Initiative
Web Content Accessibility Guidelines
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!!
Multimedia Development Corporation (389346-D) 2360 Persiaran APEC Tel: +603 8315 3000 63000 Cyberjaya Tol Free No.:1-800-88-8338 Selangor Darul Ehsan Fax: +603 8315 3115 clic@mdec.com.my www.facebook.com/digitalmalaysia www.twitter.com/Digital_MY
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Malaysia Government Portal and Websites Assessment (MGPWA)

Multimedia Development Corporation 2013

8.0 WAY FORWARD AND RECOMMENDATIONS 9.0 CONCLUSION 10.0 APPENDICES

Multimedia Development Corporation 2013

Multimedia Development Corporation 2013

Multimedia Development Corporation 2013

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Table 1: Detailed distribution of portals and websites from 2005 - 2013

Multimedia Development Corporation 2013

(No of portals and websites)

1500 1000 500 0

Figure 1: Distribution pattern of portals and websites from 2005 - 2013

Multimedia Development Corporation 2013

Benchmarking and Best Practices

Session 1/2013 {17th of Jan}

Session 2/2013 {27th of Sept} Session 3/2013 {29th of Nov}

Analytics, Key Findings and Recommendations

Publish Report for distribution to stakeholders

Figure 2: Methodology and Process Flow of MGPWA 2013

Multimedia Development Corporation 2013

Review of best practices by other organisations such as the Waseda University

Multimedia Development Corporation 2013

Multimedia Development Corporation 2013

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PORTAL 25 Additional Criterion: Sub-agencies gateway 40

Security Participation Services TOTAL SCORE

5 10 10 100 Emphasis are given to Feedback Mechanism

Multimedia Development Corporation 2013

Table 3: Definition of Star-Rating for Portals and Websites

Multimedia Development Corporation 2013

(ii) (iii) (iv) (v) (vi) (vii)

Multimedia Development Corporation 2013

Table 4: Performance of Malaysia in various studies from 2005 - 2013

Multimedia Development Corporation 2013

NSL Wrong URL Server Error Under construction Error Page 0 2 4 6 8 10 12

Figure 3: Distribution and factors of inaccessibleportals and websites

Figure 4: Distribution of Portals and Websites in 2012 and 2013

Multimedia Development Corporation 2013

TOP FIVE PORTALS BY SCORE

Multimedia Development Corporation 2013

TOP FIVE WEBSITES BY SCORE

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2012 Star Ranking Score 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 4 4 4 5 6 3 3 12 1 11 4 6 2 13 9 10 4 10 9 7 8 13 15 5 4 11 14 96 95 98 98 83 101 85 97 95 99 80 90 87 97 87 90 94 91 80 73 96 97 85 75 Star 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 5 4 5 5 5 4

Table 7: Full List of Ministry Portals

Multimedia Development Corporation 2013

Multimedia Development Corporation 2013

2013 Score Star 91 89 87 86 85 83 81 80 78 78 73 66 61 5 5 5 5 5 5 5 5 4 4 4 4 4

2012 Score 100 81 95 94 93 84 86 100 81 81 88 56 72

Table 8: State Portals

Multimedia Development Corporation 2013

Table 9: Top Five Local Authorities by Scores

Multimedia Development Corporation 2013

Multimedia Development Corporation 2013

2013 Score 73 72 70 69 69 65 60 Ranking 14 15 16 17 17 19 20 Star 4 4 4 4 4 4 4 Score 87 92 81 80 94 87 72

2012 Ranking 4 3 6 7 1 4 11 Star 5 5 5 5 5 5 4

Table 10: Full List of Universities Portals