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CRM systems can enable a company to provide a consistent customer experience and superior service and support across all contact points a customer chooses. CRM allows a business to identify and target their best customers so they can be retained as lifelong customers for greater and more profitable services. CRM systems can keep track of when a customer contacts the company, regardless of the contact point.
CRM systems can enable a company to provide a consistent customer experience and superior service and support across all contact points a customer chooses. CRM allows a business to identify and target their best customers so they can be retained as lifelong customers for greater and more profitable services. CRM systems can keep track of when a customer contacts the company, regardless of the contact point.
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CRM systems can enable a company to provide a consistent customer experience and superior service and support across all contact points a customer chooses. CRM allows a business to identify and target their best customers so they can be retained as lifelong customers for greater and more profitable services. CRM systems can keep track of when a customer contacts the company, regardless of the contact point.
Copyright:
Attribution Non-Commercial (BY-NC)
Verfügbare Formate
Als PDF, TXT herunterladen oder online auf Scribd lesen
Definition: The use of information technology to create a cross-functional enterprise system that integrates and automates many of the customer-serving processes in sales, marketing, and customer services that interact with a companys customers