SAAD IQBAL

s/o Syed Iqbal Ahmed

d.o.b: email: national identity : cell number: tel. residence: address: nationality:

28 February 1987 tosaadiqbal@gmail.com 42201-0151603-3 +92-334-3841853 +92-213-4170063 R-10/B, Sohni Resorts, Jinnah Ave., Off Malir Cantt, Karachi, Pakistan Pakistan

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Summary
Excellent relationship builder with success in forming strong, sustainable relationships and securing consensus among cross-functional team members for key initiatives. Specialties: - Skilled in managing Operations, Sales and Customer Service teams. - Skilled in Operations Management System. - Well versed with Customer Relationship Management (CRM). - Flawless customer-relations background. - Business Development (B2B & B2C). - Ability to work under pressures and resolve complex areas. Key Performance Areas: Project Implementation, Process Improvement, Business Development, Customer Services, Logistics & Supply Chain, Technical/Industrial Sales, Social Networking, Technology Currently pursuing MBA from Institute of Business Administration (IBA), KHI

Experience
Apr 2012 Present

Pak Energy & Agro Ventures

(Karachi, Pakistan)

Manager Operations & Business Development

Business Development As the Business Development Manager, I have the mandate to grow the companys sales. Establish professional customer relationships with appropriate customer personnel, including but not limited to: purchasing, engineering, manufacturing, quality assurance, management, and other key personnel. Travel as needed, calling on existing customers and developing new prospective customers to identify new business opportunities or resolve current customer issues. Research and develop new markets of business based on the companys core technologies and needs of its customers. Represent company at trade shows, association meetings and other functions. Develop & conduct specialized training on new products launched and raise awareness & application of relevant subject matter. Brief and train the sales force on the products at sales meetings. Maintains detailed sales and marketing trends and identify business opportunities and work with customers to understand requirements.

Operations Communicating with all the relevant people / workforce and coordinating all relevant inputs (people, plant and processes) to ensure production output and on time delivery targets are achieved. Planning, scheduling and reviewing workload to ensure production output and on time delivery targets are achieved cost effectively. Ensuring that the shop floor has the necessary manpower, competence, skill, knowledge, plant and tooling required in order to achieve production targets. Managing the Purchasing function to ensure material is purchased cost effectively and available for production when required. Managing the Inventory function /stock control department to ensure raw material and product is receipted, located, stored and transferred correctly and that the companys stock inventory is accurate. As part of the Core Management Team I am jointly responsible for contributing towards the achievement of the companys strategic and operational targets and overall business aims.

Jun 10 Mar 12

Dawlance Pvt. Ltd

(Karachi, Pakistan)

Assistant Manager - Customer Services

Leading a team of Customer Support Staff, 10+ Call Center Agents, 20+ Field Technicians, for 40+ Workshop Technicians, 5 Franchises and 4 Service Coordinators to monitor and manage the Service Operations of Karachi Zone. Development, Hiring and Regulation of Customer Support Staff (Technical and NonTechnical). Conducting Trainings: + Product Trainings (Launching, Operational, Troubleshooting and Serviceability) + Soft Skills Trainings + Software and CRM (Oracle and Salesforce) Trainings Policy and Bylaws drafting for streamlining and regulating the Franchise Operations all over Karachi. Conducting Product Research (Refrigerator, Freezers, Split Air conditioners, Washing Machine, Microwave Ovens) based upon Customer Feedback and recommending Design Changes to factory for reducing functional defects. Running campaigns for conducting Customer Satisfaction Surveys using emails, print media, SMS, and telephones. Developing and Maintaining relations with Corporate Customers for providing scheduled maintenance based on Annual Maintenance Contracts. Developing and mobilizing teams for Service Marketing using BTL campaigns utilizing social media, telemarketing and road shows. Responsible for Fleet maintenance and operations for provision of services in Karachi Tools: Oracle CRM, Salesforce CRM , MS Project, MS Excel, MS Visio

Feb 10 Jun 10

Thal Engineering
(Karachi, Pakistan)

Trainee - Supply Chain Management

Material and finished Goods controlling from up-stream to down-stream. To control the material by customer forecast and demand by using SAP (SCM) Developing the strong relationship with supplier and customer Supplier Lead time reduction Cyclic Count of Inventory Obtaining Quotations and Negotiations of Rates Determining inventory levels with no extra carrying cost. Tools: SAP SCM, MS Excel, MS Project

Internships
Jan 09 Sep 09 Project Member Productivity Enhancement using SQC Tools Atlas Engineering Karachi, Pakistan Internee Supply Chain Management Honda Atlas Cars Pakistan Ltd. Lahore, Pakistan Internee Product Development Dewan Farooque Motors Limited (KIA Automobiles) Karachi, Pakistan Apprentice Supply Chain, Production and Quality Departments Pak-Suzuki Motors Company Ltd Karachi, Pakistan

Jun 08 Jul 08

Nov 07 Jan 08

Jun 06 Jul 06

Part Time Work Experiences

Oct 08 Dec 08 Customer Support Representative - US Campaign Outsource RUs Call Center Karachi, Pakistan Telesales Representative UK Campaign Ensign Communiqu Call Center Karachi, Pakistan

Dec 05 May 06

Certifications
Diploma in Supply Chain Management CILT(UK) Inventory Management & MRP NED University of Engineering & Technology, Karachi Operations & Technology Management Institute of Business Administration, Karachi Customer Services & Sales Ensign Communiqu, Shaheen Foundation PAF Public Speaking Skills, TCS Hyde Park Juniors TCS Express & Logistics Solid Surface Modeling & Drafting Karachi Tools, Dies & Moulds Centre Graduate - Young Leaders Conference School of Leadership 2009

Dies & Moulds Technology Pak Swiss Precision Mechanics Training Center, Karachi AutoCAD 2007 Autodesk License

Honors & Awards

Merit Award for securing Top Position in Bachelors NED University of Engineering & Technology February 2010 Founder, NEDUET Society of Automotive Engineers NED University of Engineering & Technology Year 2008 Pakistan International Airlines Talent Award For securing Top grades in Secondary School Certificate Exam Year 2003

Projects
Pak Energy & Agro Ventures - Conversion of waste Plastics to Diesel NED University of Engineering & Technology - Chemical processing of Tire Derived Oil to remove odor & color HEJ Research Labs - Testing & Analysis of using TDO as Diesel Engine Fuel Automotive Engineering, NED Dawlance Pvt. Ltd - Salesforce CRM Design, Development, Implementation and Administrative Reporting - Salesforce CRM Employee Training All Pakistan - Product Training and Product Research of all Products - Study and design of Refrigerators Packaging for safe transportation - Research project on Refrigerator/Freezers Door Moisture problem - Streamlining the Workshop flow of Repair Units to minimize Workload Thal Engineering - Implementation of Kanban System - Implementation of Poka Yoke to minimize defects - One Piece Flow on the Production Line - Development of Employee Dashboards to enhance workplace productivity Atlas Engineering - Productivity Enhancement using Statistical Quality Techniques

Languages
Japanese German Chinese Urdu English Elementary Proficiency Elementary Proficiency Elementary Proficiency Native Fluency Professional Fluency

Skills & Expertise

Supply Chain Management Project Planning CRM Leadership Business Development Customer Service Services Marketing Social Entrepreneurship Engineering Design Training & Development Sales Operations Logistics & Transport

Education

Institute of Business Administration Master of Business Administration (MBA), Marketing Research, 2013 2014 NED University of Engineering and Technology Bachelor of Engineering, Mechanical Engineering (Automotive), 3.74 GPA, Top Merit Position Holder 2006 2009 Adamjee Governement Science College Intermediate, Pre-Engineering, A-1 Grade, 2003 2005

References & Recommendations

Available upon request