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DOCUMENT NO:

PETRONAS CARIGALI WHITE NILE (5B) LTD QA-PL-001

OGP TECHNICAL SERVICES SDN BHD


SUDAPET LTD
Sudapet Ltd.

THAR JATH DEVELOPMENT PROJECT

PROJECT QUALITY MANUAL

REVISION RECORD

REV NO. REVISION DESCRIPTION DATE OF ISSUE

00 ISSUED FOR PMC’S IMPLEMENTATION 5/1/2005

Approval
REV
NO Engineer- Procure- Construc- Commiss- Project PROJECT
Origin. Contract QA HSE
ing ment tion ioning Control MANAGER
CONSULTANT

00

CHECKED BY APPROVED BY
OWNER

DATE: DATE:
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TABLE OF CONTENTS

RECORD OF CHANGE
AMEND- DATE OF PAGE PAGE
REV.
MENT AMENDMENT NUMBER NUMBER REASON FOR CHANGE
NO.
NO. OR RE-ISSUE ISSUED REPLACED
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TABLE OF CONTENTS

1.0PURPOSE AND SCOPE............................................................... ........................5


2.0OBJECTIVES...................................................................................... ..................5
3.0REFERENCE................................................................................................... ......5
4.0QUALITY MANAGEMENT SYSTEMS......................................... .........................5
4.1Project QMS Documentation................................................................................7
4.2Control of Document and Records........................................................................7
5.0MANAGEMENT RESPONSIBILITY................................................. .....................8
5.1Project Quality Policy...........................................................................................8
5.2Project Objectives.................................................................................................8
5.3Organization Structure..........................................................................................8
5.4Quality Planning....................................................................................................8
5.5Management Review.............................................................................................8
5.6Internal Communication........................................................................................8
6.0RESOURCE MANAGEMENT......................................................................... .....10
6.1Human Resources................................................................................................10
6.2Project Infrastructure...........................................................................................10
6.3Health, Safety and Environmental (HSE)...........................................................10
7.0PRODUCT REALIZATION PROCESS...................................... ..........................11
7.1Proposal and Contract Management....................................................................11
7.1.1Determination of OWNER’s Requirement...................................................11
7.1.2Review of OWNER’s Requirement..............................................................11
7.1.3Communication with OWNER.....................................................................11
7.2Design and Engineering Management................................................................12
7.3Procurement Management...................................................................................12
7.4Construction Management..................................................................................13
7.5Commissioning Management..............................................................................13
7.6General Requirement for Product Realization Process.......................................14
7.6.1Identification & Traceability........................................................................14
7.6.2Customer Property........................................................................................16
7.6.3Preservation of Project Materials.................................................................16
7.6.4Control of Monitoring and Measuring Devices...........................................16
7.6.5Liaison with Local Authority and Regulatory Bodies..................................16
8.0MEASUREMENT, ANALYSIS & IMPROVEMENT...................................... .........16
8.1Customer Satisfaction.........................................................................................16
8.2Quality Audits.....................................................................................................17
8.2.1Internal Audits..............................................................................................17
8.2.2External Audits.............................................................................................17
8.3Monitoring and Measuring of Product and Processes.........................................17
8.3.1Quality Control Surveillance........................................................................17
8.3.2Work Processes Monitoring and Measuring................................................18
8.4Non - Conformance Control ...............................................................................18
8.4.1SUPPLIER’s and CONTRACTOR’s Non-Conformance............................18
8.4.2CONSULTANT’s Non-Conformance .........................................................18
8.5Analysis of Data..................................................................................................19
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TABLE OF CONTENTS

8.6Improvement.......................................................................................................19
8.6.1Continual Improvement................................................................................19
8.6.2Corrective Action ........................................................................................19
8.7Preventive Action................................................................................................19
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1.0 PURPOSE AND SCOPE


The purpose of this manual is to specify the requirement of Quality Management
System (QMS) abide by the CONSULTANT that consists of OGP and SUDAPET
in Thar Jath Development Project to address OWNER’s satisfaction and to
comply with OWNER’s requirement, applicable regulatory and the ISO 9001:2000
requirement.

2.0 OBJECTIVES

To specify the requirement for quality management system where OGP and
SUDAPET as the CONSULTANT shall:

• Demonstrates its ability to provide consistent product that meets customer


and applicable regulatory requirements, and

• Addresses OWNER’s satisfaction through the effective application of the


system, including processes for continual improvement and prevention of
non-conformity.

3.0 REFERENCE

Project Execution & Quality Plan QA-PL-002

Quality Management Systems- Requirement MS ISO 9001:2000

4.0 QUALITY MANAGEMENT SYSTEMS

OGP/SUDAPET (CONSULTANT) as the Project Management CONSULTANT of


the Thar Jath Development Project is committed to implement the ISO 9001:2000
Quality Management System in all aspect of CONSULTANT’s SCOPE OF
WORKS, as stated in Project Management Consultancy Agreement. This
commitment shall be displayed in CONSULTANT’s roles and responsibilities in
MANAGEMENT RESPONSIBILITY, RESOURCE MANAGEMENT, PRODUCT
REALIZATION PROCESSES, and MEASUREMENT, ANALYSIS &
IMPROVEMENT programs.

In order to achieve that target, CONSULTANT has identified the overall project
work processes and determines the sequence and interactions of these work
processes for successful execution of the project. The operational procedures
and means of controlling these processes have been established in documented
procedures and standing work instructions. These procedures and instructions
shall be continually measured, monitored and analyzed to ensure the planned
results are achieved and CONSULTANT’s performance in satisfying OWNER’s
expectation is continually improved. Figure 1 depicted the general
CONSULTANT’s work processes.
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THAR JATH PROJECT PROCESSES


CORE PROCESSES
Key Responsible
ISO9001:2
Personnel 000 Management
1. Quality
1. Proposal Mgr Contract Finalized System
2. Management
Responsibility
3. Resource
1. Project Mgr Formation of Project Team
Management
4. Product Realization
1. Eng. Mgr Commence Basic Engineering

SUPPORT
1. Eng. Mgr. Manage / Execute PROCESSES
Detail Engineering
OGP/SUDAPET
Manage Procurement
HOME SUPPORTS:
1. Project Mgr Activities: Project Management
2. Proc. Mgr. Selection/Eval. of Suppliers
Issuance of PO’s to Suppliers Business Development
Buying/Expediting/Inspection/Wa
rehousing of Materials Contracts
Procurement
1. Project Mgr ITB Preparation For
Engineering
2. Contr. Mgr Sub-Contractors:
Selection/Eval. of subcons
QA/HSE
Award of Subcons Human Resource Mgmt
Finance
Monitoring & Verification
Information Technology
1. Project Mgr
2. Const. Mgr WORKS on Construction by
Contractor

1. Project Mgr Monitoring & Verification


2. Comm. Mgr WORKS on Commissioning
by Contractor

Monitoring & Verification


1. Project Mgr WORKS on Final Handover
2. QA/QC Mgr
WORKS by Contractor
3. Proj. Cont.
Mgr

FIGURE 1
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4.1 Project QMS Documentation

The categories of document included in QMS are as follows:

 Project Execution & Quality Plan. This quality plan, QA-PL-002 shall
represent the quality manual for the project.

 Statement of Quality Policy. OGP Quality Policy is included in this quality


policy.

 Project Functional Objectives. The plan, QA-PL-002 shall state in detail


functional objectives and the measurable targets.

 Contract between WNPOC and OGP/SUDAPET for the Provision of


Project Management Consultancy Services. This document provides
OWNER's requirements to be fulfilled by CONSULTANT in the execution of
the Project.

 Project Implementation Manual (PIM). This document contains the overall


project quality management system documented plans and procedures,
including this Project Quality Manual. CONSULTANT's project management
methods and requirement, and execution strategies shall be specified in this
document. The complete list of plans and procedures in PIM is in Appendix A
and the structure of the document is in Appendix B.

 Special Work Procedures. This document will only be generated by


CONSULTANT, whenever, is required by OWNER and CONTRACTOR
unable to provide such document. The types of document that fall under this
category are Commissioning Procedures, Training Manual, Welding
Procedures Qualification, etc.

 OWNER Supplied Document. OWNER supplied document shall comprise


of drawings, specifications, regulatory handbooks, etc. of external origin that
are relevant to the project.

 Project Records. All records produced during CONSULTANT’s execution of


PMC scope of works specified in the PMC contract. This shall cover all works
in engineering, procurement, construction, commissioning and warranty.

4.2 Control of Document and Records.

All document and record shall be properly, controlled and maintained for usage,
filing, storage, archiving, and distribution purpose. The procedure, Document
Control, QA-PR-001 shall specify the resources and practices in managing of
project documents. The list of controlled document shall be in the Deliverable
List. The lists of records are available in the procedure Control of Project
Records, QA-PR-003. For QMS Procedures, beside the mandatory procedures, a
procedure shall be produced only when required. The QA Engineer shall assess
this requirement.
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5.0 MANAGEMENT RESPONSIBILITY

5.1 Project Quality Policy

The project quality policy is shown in Figure 2. The project management is


committed to ensure that the communication of this policy and other requirement
of the project regarding the project QMS shall reach all personnel and understood
by them. Continual checking on its effectiveness shall be conducted by one or
more of these ways of auditing, internal departmental meetings, quality
campaign, management reviews etc.

5.2 Project Objectives

For list of Project Objectives, refer to document Project Execution & Quality
Plan, QA-PL-002.

5.3 Organization Structure

The project organization, and specific responsibilities and authorities for key
project personnel shall be as specified in the Project Execution and Quality
Plan. This document shall include the functional objectives defining functional
group interfaces and responsibilities for key project activities. The responsibility
for maintenance of the current organization charts and ensuring that the defined
responsibilities and authorities of the key personnel reflect the current project
organization, rests with the Project Director. The Project Director shall have the
prime responsibility in implementation of QMS in the project. He shall be
supported by the Project Managers and QA/QC Manager who shall have the
organizational freedom and authority within the CONSULTANT’s team to identify
quality problems, recommend corrective action and verify that implementation of
necessary corrective actions are being taken. The other Managers shall be
responsible to implement and control quality within their own department.

5.4 Quality Planning

Refer to document Project Execution & Quality Plan, QA-PL-002.

5.5 Management Review

A periodic quality system performance review shall be performed and


documented by project management. The purpose of this review shall be to
analyze overall effectiveness of the project quality system, and identify any
necessary improvements.

The results of each review shall be documented and approved by the Project
Director in accordance with the above referenced procedure.

5.6 Internal Communication

CONSULTANT shall ensure that all communication regarding the effectiveness of


QMS is done effectively among all project team members. The procedure
Communication and Correspondence Control, PM-PR-004 shall generally
define the rules and methods the internal communication shall be performed.
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OGP QUALITY POLICY


OGP Technical Services Sdn. Bhd. is committed to providing
services that conform to the requirements and expectations of its clients
in the oil, gas and petrochemical industry.

OGP shall strive to consistently meet the agreed requirements for


safety, quality, timeliness, appropriate technology, reliability, cost
effectiveness and operability in realizing the vision to be
"A Multinational Service Provider of Choice".

To fulfill this goal, OGP's quality management system is based


on the ISO 9001:2000 quality management standards and guided by the
Five Quality Principles. This will ensure a planned, systematic and
proactive approach to quality as a work culture.

All employees share the responsibility of the quality management


system and the role they play in instilling the culture of
continual improvement and learning.

HJ MOHD RADZI B SALLEH


Chief Executive Officer
OGP TECHNICAL SERVICES SDN BHD

1st October 2003

FIVE QUALITY PRINCIPLES


Conformance to Requirements
Prevention
Right Things Right Everytime
Price of Nonconformance
Proactive Leadership at all Levels

FIGURE 2 – QUALITY POLICY


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6.0 RESOURCE MANAGEMENT

Project Services Manager shall be responsible to ensure all resources are


sufficient to support execution of the project. He shall be supported by
OGP/Sudapet Human Resource function in Kuala Lumpur and Khartoum
ensuring all staffs’ requirements is complied.

6.1 Human Resources

Prior to joining the project team, personnel shall be screened by CONSULTANT’s


Project Manager. This is to ensure personnel shall have adequate qualifications,
trainings and experiences. Project Services Manager shall keep all personnel
resumes. Appropriate Personnel Performance Appraisals (PPA) shall be
conducted yearly by each joint venture company to monitor the personnel’s
competencies.

6.2 Project Infrastructure

All facilities required such as communication equipment, emails, furniture,


stationeries, pantries, computers, etc. shall be provided in the site office. The
Office Administrator is responsible to ensure sufficient infrastructure is available
at site. An appropriate maintenance plan shall be established to ensure all
facilities are in good condition for works.

6.3 Health, Safety and Environmental (HSE)

The project acknowledges the need of conducive working environment and


protection against accidents and mishaps to be implemented and maintained. It
will be the roles of all project team members to ensure this requirement is met.
For the specific HSE matters, the responsibility for ensuring the necessary
commitments are made, implemented and maintained to protect the health and
safety of employees and other persons working on the project shall be with the
HSE Manager. A specific HSE plan for managing Heath, Safety And
Environmental Management System (HSEMS) is established for the project, refer
to procedure SF-PL-001.

This HSE plan shall be used as the major guideline in managing HSE in the
project. The HSEMS covers the requirement of implementation, measurement,
analysis and improvement program of health, safety and environment for the
project and it is an obligation for members in the project to conformance to the
stated requirement.
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7.0 PRODUCT REALIZATION PROCESS

7.1 Proposal and Contract Management

7.1.1 Determination of OWNER’s Requirement

The determination of OWNER’s requirement shall be managed during


the Proposal Stage by OGP’s and Sudapet’s Business Development
Division (BDD) and supported by other divisions and department.
OWNER’s requirement is normally stated in Letter of Intent, Request for
Proposal, Invitation to Bid, or others.

7.1.2 Review of OWNER’s Requirement

Formal reviews and clarification shall be conducted against OWNER’s


requirement. A Proposal Team is formed to conduct these reviews. The
Proposal Manager shall obtain inputs from the team and consolidate
them into a Proposal. The Proposal shall be reviewed by
OGP’s/Sudapet’s Proposal Council prior to delivery to OWNER. Upon
acceptance of this proposal, the proposal requirement shall be
considered contractual between OGP and OWNER. The end product of
this process is the PMC proposal document between OGP/Sudapet and
OWNER.

7.1.3 Communication with OWNER

CONSULTANT is committed to provide an effective customer


communication program with OWNER on CONSULTANT’s deliverables
in the project. The type of communication identified applicable for the
execution of the project can be categorized into:

• Daily verbal communication e.g. meetings and discussions

• Interchange of correspondence e.g. transmittals, letters, etc.

• Issuance of reports on progress or other project highlights e.g.


Monthly progress reports, etc.

All verbal communication must be supported by documented evidence


in order for them to become valid as project’s information or data.

In order to facilitate written communication with OWNER, the procedure


Communication and Correspondence Control, PM-PR-004 is
established.
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7.2 Design and Engineering Management

CONSULTANT shall be responsible for all engineering deliverables in basic


engineering works. The Engineering Manager shall have the responsibility for
ensuring that the all-basic engineering designs meet all contract, code, and
regulatory requirements for safety, reliability and operability. In detail engineering,
however, the direct responsibility for design and engineering shall be with
CONTRACTORs and PMC Engineering Manager is responsible to monitor and
verify that all detail engineering deliverables by CONTRACTORs conform to all
contract, code, and regulatory requirements for safety, reliability and operability.
Section 8.1 of the Project Execution & Quality Plan, QA-PL-002 is established
to define scope of engineering works by PMC and is supported by the procedure
in Monitoring and Verification of Engineering by OTHERS (EN-PR-001) for
the specific program in managing CONTRACTORs engineering works.

The following elements will be the focus of PMC’s design and engineering
management:

• Design input and output

• Design verification

• Design review

• Management of changes

7.3 Procurement Management

The responsibility for the procurement of contractually specified materials and


equipment, which comply with the specification, delivery, and budget
requirements, and implementation of the approved project procurement plan,
rests with the CONTRACTORs for all facilities.

PMC’s Contract & Procurement Manager shall have the responsibility to ensure
that the procurement activities of CONTRACTORs are carried out in accordance
to the contractual requirement.

The section 8.2 of the Project Execution & Quality Plan, QA-PL-002 defines
the resources and practices of CONSULTANT’s procurement planning and
supported by the procedure in Monitoring and Verification of Procurement by
OTHERS (PO-PR-001).

The following elements will be the focus of the procurement works:

• Qualification of personnel

• Purchasing process

• Purchasing information

• Verification of purchased product


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• Quality Management System requirement

7.4 Construction Management

The responsibility for the fabrication, installation, inspection and test of the
procured project materials and equipment shall rests with the CONTRACTORs.
This shall include the required documentation such as special procedures or work
instruction that are required for execution of construction activities and the
identification and usage of suitable monitoring and measuring devices used in
construction.

CONSULTANT’s Site Manager shall be responsible for monitoring and verification


of construction works done by CONTRACTOR. This shall include quality
surveillance of the CONTRACTOR's construction activities to ensure
conformance to the contractual requirement.

The section 8.3 of Project Execution & Quality Plan, QA-PL-002 defines the
scope of PMC’s roles in Construction Management and activities in Monitoring
and Verification of Construction by OTHERS (CO-PR-001).

The following are the main elements that will the focus of CONSULTANT’s
construction program:

• Site Notification

• Construction Strategies, Sequence and Progress

• Construction tools and equipment

• Manpower

• CONTRACTOR’s Quality Management System Documentation

• Monitoring and Measurement Devices

• CONTRACTOR’s Work Instruction

• Quality Surveillance

• Construction Records

• Mechanical Completion Status

• Punch-listing and Punch Clearing

7.5 Commissioning Management


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The responsibility for conducting testing and commissioning activities on the


constructed facilities shall rests with the CONTRACTORs. This shall include the
required documentation such as special procedures or work instruction that are
required for execution of commissioning activities and the identification and
usage of suitable monitoring and measuring devices used in commissioning.

CONSULTANT’s Commissioning Manager shall be responsible for monitoring


and verification of commissioning works done by CONTRACTOR. This shall
include quality surveillance of the CONTRACTOR's commissioning activities to
ensure conformance to the contractual requirement.

The section 8.4 of Project Execution & Quality Plan, QA-PL-002 defines the
scope of CONSULTANT’s role in Monitoring and Verification of
Commissioning by OTHERS (CM-PR-001) and CONSULTANT’s management
strategies to manage commissioning.

The following are the main elements that will be the focus in commissioning
management:

• Commissioning Strategies, Sequence and Progress

• Punch-listing and punch-clearing

• Manpower

• CONTRACTOR’s Quality Management System Documentation

• Special tools and equipment for commissioning

• Quality Surveillance

• Commissioning Records

• Mechanical Completion Status

• Safety

7.6 General Requirement for Product Realization Process

The following sections are the requirement that is common to all activities in
product realization. The individual responsibility and authority will fall
automatically to the lead personnel of a department or group where the activities
occurred.

7.6.1 Identification & Traceability


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All project’s documentation, materials and equipment shall be


remained identifiable and traceable through all phases of the product
realization. The unique identification by the originator shall be assigned
to the documented procedures, records, construction or purchased
materials or equipment. Product status are critical information,
wherever, appropriate product traceability system shall be developed to
control and record with unique identification of product.
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7.6.2 Customer Property

CONSULTANT shall exercise care with customer property while it is


under the CONSULTANT’s control or being used by CONSULTANT.
CONSULTANT shall identify, verify, protect and safeguard all customer
property. Any incident of loss and damage or otherwise found to be
unsuitable, OWNER shall be notified timely.

7.6.3 Preservation of Project Materials

This responsibility shall be directly under SUPPLIERs and


CONTRACTORs supervision. A system should be developed to handle
materials identification, handling, packaging, storage and protection in
a proper manner. CONSULTANT’s field personnel shall be responsible
to monitor and verify this activities on behalf of CONSULTANT.

7.6.4 Control of Monitoring and Measuring Devices

Softwares used by CONSULTANT during basic engineering shall be


required for verified and confirm for its ability to satisfy the intended
application prior to initial use and reconfirmed as necessary.

For other monitoring and measuring devices used in procurement,


construction and commissioning, the responsibility shall rest with the
SUPPLIERs and CONTRACTORs. CONSULTANT shall monitor and
verify the activities conducted and review the records for compliance.

7.6.5 Liaison with Local Authority and Regulatory Bodies

CONSULTANT’s commitments to ensure all statutory and regulatory


requirements, are adhered to by all parties involved in the project. For
approvals, which are directly under the supervision of CONSULTANT,
the Logistic /Liaison Officer shall be responsible for the overall
coordination of the regulatory approval process, and to act as the
project contact person with regulatory authorities. For other approval
process directly under CONTRACTOR’s supervision, CONSULTANT’s
responsibility is to monitor CONTRACTOR’s activities and verify the
status of each approval. Support from other departments or group
within CONSULTANT’s organization will be obtained as necessary.

8.0 MEASUREMENT, ANALYSIS & IMPROVEMENT

8.1 Customer Satisfaction

Customer complaints or feedbacks shall be noted from CONSULTANT’s


interfacing with OWNER in official meetings, correspondences, and also in non-
official daily interfaces. Any CONSULTANT personnel can report any customer
complaints or feedback to the QA/QC Engineer. QA Engineer will evaluate and
verify the complaints and check the validity of the complaint with customer. If
valid, the Customer Complaint Notice (CCN) shall be raised and forwarded to the
Project Manager for corrective and preventive actions.
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Customer satisfaction survey shall also be conducted to measure customer


satisfaction on CONSULTANT’s performance during the specified intervals.
Results from the survey shall be analyzed and corrective/preventive actions, if
any, shall be identified and implemented.

8.2 Quality Audits

8.2.1 Internal Audits

The responsibility for coordination of internal quality audits on the


activities of the project team rests with the QA Department. Audits
performed on the activities of the QA Department shall be performed by
a team from one of the functional groups, preferably the engineering
group and coordinated by the Project Manager.

All quality audits shall be performed in accordance with


CONSULTANT's procedure, Project Audits, QA-PR-005

A program identifying the nature and timing of internal quality audits


shall be prepared jointly by the QA and functional departments, and
approved by the Project Manager at the commencement of project
activities. This program shall be updated by the QA Department
monthly.

8.2.2 External Audits

CONSULTANT is committed to ensure all parties in the project shall


adhere to the contractual requirement. CONSULTANT shall conduct
external audit on SUPPLIERs, CONTRACTORs and SUB-
CONTRACTORs involve in the project to measure the performance of
other parties. The audit shall be based on the SUPPLIERs’ and
CONTRACTORs’ quality management system processes. The
CONSULTANT’s procedure Project Audits, QA-PR-005 shall be
applicable.

8.3 Monitoring and Measuring of Product and Processes.

8.3.1 Quality Control Surveillance

All required quality control inspection and test shall be identified and
documented in Inspection and Test Plan (ITP). This ITP shall be
reviewed and approved by CONSULTANT. In general, the responsibility
of conducting the inspection and test shall rest with the CONTRACTOR
and for the CONSULTANT, unless specified otherwise; the
responsibility is to witness or review records. For critical product
features, CONSULTANT may require a HOLD POINT to inspect the
product.
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8.3.2 Work Processes Monitoring and Measuring

Beside inspection and test on products, monitoring and measuring of


processes shall also be conducted by CONTRACTOR to ensure
acceptable final product is achieved consistently. Regular surveillance
on critical work parameters or variables by CONTRACTOR’s personnel
at work site can ensure this consistency. CONSULTANT shall also
assign its personnel to monitor and verify CONTRACTOR’s
surveillance activities.

8.4 Non - Conformance Control

8.4.1 SUPPLIER’s and CONTRACTOR’s Non-Conformance

CONTRACTOR and SUPPLIER shall be responsible for identifying,


documenting, investigating, and resolving all nonconformities in
accordance with applicable approved quality plans.

The responsibility for the review of CONTRACTOR or VENDOR


activities in addressing non-conformities, ensuring compliance with
approved quality plans and procedures, and providing
recommendations as to any necessary actions by the applicable
VENDOR, CONTRACTOR, or CONSULTANT, shall rest with the QA
Department.

Reviews of VENDOR or CONTRACTOR non-conformance


documentation shall be performed monthly, and summarized on a
report to be evaluated by the Project Management Team.

The responsibility rests with CONSULTANT to ensure that the


CONTRACTOR or VENDOR fulfils responsibilities related to non-
conformance control in each of the functional areas.

Where it is necessary for CONSULTANT to identify non-conformances,


they shall be identified, documented, investigated, and resolved in
accordance with the procedure, Control of Contractor’s Non-
Conformance, QA-PR-007.

8.4.2 CONSULTANT’s Non-Conformance

CONSULTANT shall be responsible for identifying all deviations or non-


conformities on the requirements of engineering design and project
management.

For those situations when an event is identified or when a method, an


approach or an action by CONSULTANT, if allowed to proceed are
likely to result into non-conformities, a Quality Alert is to be used to
document and resolve the situation.
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For those situations when a non-conformity is actually observed and


confirmed, a Non-Conformance Report (NCR) shall be raised against
the doer of the non-conformity. Correction action must be taken
immediately to prevent further unintended use or delivery to the
downstream processes. All non-conformance incidents must be
thoroughly investigated to identify appropriate corrective action (refer
section 8.6.2) in order to prevent recurrence.

The management of the NCR shall be in accordance with the


procedure Control of CONSULTANT’s Non-Conformances, QA-PR-
006.

8.5 Analysis of Data

Methods for analysis of data shall be identified in accordance to the suitability of


the methods to project execution and OWNER’s requirement. Specific meetings
shall be conducted, whenever necessary, to analyze any non-conformances or
potential non-conformances, characteristics and trends of processes. The overall
project performance shall be documented in Project Close-Out Report.

8.6 Improvement

8.6.1 Continual Improvement

CONSULTANT is committed to continually improve the effectiveness of


the quality management system through the use of quality policy,
project objectives, audit results, analysis of data, corrective and
preventive actions and management reviews.

8.6.2 Corrective Action

Using appropriate investigation and analysis of data technique,


CONSULTANT shall attempt to identify the root cause of a non-
conformance incident. This is applicable to both internal and external
parties’ non-conformities. CONSULTANT’s procedure, Control of
CONSULTANT’s Non-Conformances, QA-PR-006 and Control of
CONTRACTOR’s Non-Conformances, QA-PR-007 is established to
define the process of identifying corrective action and the
documentation associated to it.

8.7 Preventive Action

All potential non-conformances are recorded in Quality Alert Report (QAR).


Similar to NCR, QAR is issued to individual or department where the potential
non-conformities are anticipated. QAR must be validated by QA Department prior
to issuance. Action taken by the QAR recipient shall be recorded in QA/QC.
CONSULTANT procedure, Control of Potential Non-conformance, QA-PR-004
is established to define management of QAR.
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21

APPENDIX A
LIST OF PLANS AND PROCEDURES

FUNCTIONAL
DOCUMENT NO DOCUMENT DESCRIPTION
DESCRIPTION
PM-PR-001 Project Document Filing System

Project PM-PR-002 Document Numbering System


Management PM-PR-003 Invoicing Procedures
PM-PR-004 Communication & Correspondence Control
QA-PL-001 Project Quality Manual
QA-PL-002 Project Execution & Quality Plan
QA-PR-001 Document Control
QA-PR-003 Control of Project Records
Quality Assurance
QA-PR-004 Control of Potential Non-Conformance
QA-PR-005 Project Audits
QA-PR-006 Control of CONSULTANT’s Non-Conformances
QA-PR-007 Control of CONTRACTOR’s Non-Conformances
PC-PR-001 Contract Change Management
Project Controls PC-PR-00 Trending Monitoring Procedure

Monitoring & Verification of Engineering by


Engineering EN-PR-001
OTHERS
Procedure for Monitoring & Verification of
Procurement PO-PR-001
Procurement by OTHERS
Monitoring of Verification of Construction by
Construction CO-PR-001
OTHERS
Monitoring and Verification of Commissioning by
Commissioning CM-PR-001
OTHERS
HSE SF-PL-001 Project Safety Plan
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APPENDIX B
PIM DOCUMENT STRUCTURE FOR THAR JATH DEVELOPMENT PROJECT
PCC AND EPCC STAGE

PROJECT IMPLEMENTATION
MANUAL

PROJECT EXECUTION & QUALITY PROJECT QUALITY MANUAL


PLAN (QA-PL-002) (QA-PL-001)

PROJECT QA ENGINEERING PROCUREMENT CONSTRUCTION COMMISSIONING


Project Document Filing Document Control Monitoring & Monitoring & Monitoring & Monitoring &
System (QA-PR-001) Verification Of Verification Of Verification Of Verification Of
(PM-PR-001) Engineering Procurement Construction Commissioning
Requirement for WORKS by Others WORKS by Others WORKS by Others WORKS by Others
Document Numbering
Preparation of Project (EN-PR-001) (PO-PR-001) (CO-PR-001) (CM-PR-001)
System
Document
(PM-PR-002)
(QA-PR-002)
Invoicing Procedures
Control of Proj. Records
(PM-PR-003)
(QA-PR-003)
Communication &
Control of Potential NC
Correspondence Control
(QA-PR-004)
(PM-PR-004)
Contract Change Project Audit
Management (QA-PR-005)
(PC-PR-001)
Control of
CONSULTANT’s Non-
Conformances
(QA-PR-006)
Control of Contractor’s
Non-Conformances
(QA-PR-007)