Company : Reported Call Sr. No. Date Time 1 10.01.11 9:50 2 10.01.11 10:20 3 10.01.11 11:00 4 10.01.

11 11:30 5 10.01.11 2:30

: Saregama : Attended Completed Date Time Date Time 10.01.11 9:55 10.01.11 10:15 10.01.11 10:25 10.01.11 10:45 10.01.11 11:00 10.01.11 11:10 10.01.11 11:30 10.01.11 10:50 10.01.11 2:30 10.01.11 2:40

Down time (Mins) 20 MNS 20 mns 10 mns 20 mns 10 mns

17.06.10

Call Report
: Month : User/Machine No. Tony Paul Bhaskar Mukherjee Account Printer Nirmal Ghosh Shardendu Thakur 1-Jan-11 Problem Reported User can't print documents from Printer Install printer to user computere Light Printing Computer Hang 4 Pages Scan document in Pdf & send to user Engineer Sudipta+Alok Alok Alok Alok Alok

Action Taken Install printer to user computere Change the Toner Uncheck startup items ,increase vertual Memory 4 Pages Scan document in Pdf & send to user

Remarks Complete Complete Complete Complete Complete

ANTIVIRUS
Sl.No Date DAT version Up Dated Out Dated Total Client Time

LOCATION NAME

circuit ID

complain no.

complain date

complain time

completed date

completed time

downtime

Remarks

Backup Taken

BACKUP
Sl.no 2 3 4 5 6 7 8 9 11 12 13 14 15 16 18 19 20 21 22 23 User Asish Roy Debasish Mitra Dibyendu Mukherjeee Harsad Barde Indrajit Dey Mukesk Pandey Piyush Changia Anupriya bhatt Satish Podder Sima Nath Tpan Katu Kushal Roychowdhury Bhaskar Guha Tony Paul Dipanwita Das Tapas Tufan Pijush D.P Sir GB Day1 Day 2 Day3 Day4

Day5